boutique operations manager

CHANEL

<div><div>BOUTIQUE'S METIERS @CHANEL EUROPE:</div><div>
Service and advice, team spirit and interpersonal skills. Endowed with a great knowledge of the House and driven by a real passion for its products and their story, you take the customers on a unique journey through the universe of CHANEL and create a lasting relationship with them. Always nearby and worldwide, through the many positions offered by the Boutique professions, you are the CHANEL ambassador.</div><div><br>
CONTEXT &amp; ENVIRONMENT:</div><div>
At the heart of CHANEL&rsquo;s superior client journey, &#304;stinye Park Fashion Boutique Operations Manager ensures that the boutique team is equipped with the data, product and tools to constantly delight clients. Responsible for ensuring the boutique environment, product availability, personnel and processes uphold CHANEL&rsquo;s leading luxury stance, the &#304;stinye Park Fashion Boutique Operations Manager drives the efficiency of the boutique, overseeing the back-office teams, ensures the day-to-day function of the boutique, while constantly anticipating business evolution.</div><div></div><div>
INTERNAL KEY PARTNERS:</div><div>
&#304;stinye Boutique Teams, T&uuml;rkiye Boutique Teams, Local Fashion Retail Teams, Europe Fashion Retail Teams, T&uuml;rkiye HQ Teams</div><div></div><div>
IN THIS METIER, WE ARE ENERGISED BY:</div><div>
Motivating the back-office teams to create conditions that promote an expectation-exceeding client journey.</div><ul><li>
Conveying the House Strategy to the relevant teams (Stock, Cash, Care &amp; Repair), ensuring objectives are understood and executed effectively</li><li>
Managing the back-office team in terms of recruitment, leadership, and setting and monitoring individual goals of team members, performing PMP (retail title for Year End Retrospective) and providing regular follow-up through one-to-one conversations</li><li>
Identifying development areas of team members and formulating action plans, including training programs, to enhance skills and performance</li><li>
Enthusing the team with positive leadership and encouraging collaboration and knowledge sharing with complementary functions in the boutique</li><li>
Supporting and encouraging Chanel Vital Behaviors across the team</li></ul><div></div><div>
Ensuring the financial health of the boutique by supporting decision-makers with value-driven analytical expertise</div><ul><li>
Monitoring retail indicators such as turnover, sell-through, boutique traffic and proposing corrective actions where required</li><li>
Contributing to the setting and piloting of sales targets for the boutique and the Fashion advisors</li><li>
Reporting on stock and collection performances to optimize buying decisions and sales performance with a specific focus on ensuring product availability, out-of-stock or over-stock situations and proposing corrective actions</li><li>
Anticipating business evolutions and supporting boutique management in building strategic action plans to address them</li></ul><div></div><div>
Enhancing daily operations by optimizing running procedures</div><ul><li>
Supervising the organization and optimization of inventory to ensure product availability</li><li>
Overseeing the organization of stock-taking</li><li>
Supervising cash management within the boutique</li><li>
Building the working schedule in collaboration with the management team for optimal floor coverage and sales support</li><li>
Overseeing all maintenance, IT, security, catering and administrative functions for the boutique, both internally and externally</li><li>
Ensuring the boutique reflects CHANEL&rsquo;s standards of luxury to support the client experience on the floor, and that the back-office offers an efficient and nurturing environment for staff</li><li>
Provisioning the boutique with required supplies</li><li>
Implementing the Boutique Charter in the back-office and ensuring all cash, inventory and security procedures comply with regulations</li><li>
Taking a leadership role of expertise over all processes and procedures and supporting the team in the adoption of new procedures</li></ul><div></div><div>
Driving future growth for the Boutique by embracing innovation and continual improvements to operational efficiency.</div><ul><li>
Contributing to projects to implement new tools &amp; services in the Boutique in order to continuously improve the client experience and operational efficiency</li></ul><div></div><div>
HOW WE CREATE AN IMPACT:</div><div>
We contribute to financial health by ensuring operational excellence to optimize sales growth and inventory management.</div><div>
We contribute to leadership &amp; people strength by empowering the Boutique team to deliver client excellence and by encouraging innovative ways to improve efficiency.</div><div>
We contribute to sustainability by ensuring a positive working environment and adhering to ethics and compliance guidelines.</div><div></div><div>
Position Requirements</div><ul><li>
University degree</li><li>
You have min 5 years of experience within the Fashion industry.</li><li>
You have a passion for management, client experience, operations, and luxury</li><li>
As a people manager, you are engaging and communicative, performance minded and decisive strive for continuous improvement. You combine empathy with a strong focus on achieving results.</li><li>
You are a self-driven, positive, and independent person</li><li>
Excellent communication skills with an ability to engage internal and external stakeholders effectively</li><li>
High level of planning and organization skills as well as analytical skills</li><li>
You are trustworthy with a high degree of integrity and ethics</li><li>
High level of knowledge of Office 365 programs.</li><li>
Native speaking in Turkish</li><li>
Fluent in English, good written and verbal communications skills. French would be an advantage.</li></ul><div></div><div>
&#304;stinye Park Fashion Boutique Operations Manager position is based in &#304;stinye Park Fashion Boutique.</div><div></div><div><i>
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.</i></div><div></div><div>
#LI-SS3</div></div>

İstinye Park Boutique Operations Manager

Vhernier

<p><b>Your mission :</b></p>
<p>This Sales &amp; Retail Operations Executive role supports the Brand Director in starting and building the Vhernier regional structure in the Middle East, Dubai office.</p>
<p>You will contribute to all activities required in building a new brand and business operation, such as new Boutique opening, operations and supply chain, office organization and the business integration into the Richemont platform.</p>
<p><b>Key Responsibilities</b></p>
<ul>
<li>Commercial Support :</li>
<li>Support the Brand Manager in the planning of all business-related matters where needed.</li>
<li>Act as point of contact for boutiques and wholesale partners coordinating boutique teams, HQ, logistics teams, and partners on upcoming shipments and back orders</li>
<li>Review the stock level of each POS/availability of products getting monthly sell-in, sell-out, and stock reports</li>
<li>Monitor that each POS has the right products assortment</li>
<li>Follow up on clients statements with the HQ finance team and partners</li>
<li>Operations :</li>
<li>Collaborate with HQ on VM and POS materials and handle required logistics across all channels.</li>
<li>Handle merchandising and logistics for travelling collections together with HQ.</li>
<li>Support in the handling of customer events, trunk shows and PR events from an administrative and logistical perspective.</li>
<li>Support in the business integration of Vhernier into the Richemont SAP system, act as SAP key user.</li>
<li>Support the boutique teams ensuring availability of PLV, uniforms, packaging, and consumable orders at each POS</li>
<li>Store Development &amp; Planning :</li>
<li>Support the Brand Director in opening the Boutiques in MEIA from planning to construction stage</li>
<li>Interact with internal and external stakeholders, like security, architects, vendors and suppliers</li>
</ul>

SALES & RETAIL OPERATIONS EXECUTIVE

Mouawad Jewellery

<p>Manages the day-to-day operation of the boutique, following the Mouawad Boutique standards and guidelines.</p>
<p>Manages sales objectives and goals in the boutique, including sales targets, sales forecasts, and KPIs.</p>
<p>Maintains the boutique environment and customer enchantment checklist as per the Mouawad standards and runs weekly Customer enchantment audits of the boutique.</p>
<p>Ensures that all sales staff are aligned with Mouawad s grooming standards and work etiquette. Display the products as per the 5S methodology.</p>
<p>Develops and builds a top-notch and experienced sales team through continuous mentoring, training, and daily brief meetings.</p>
<p>Ensures that the sales team contacts the regular and potential customers through phone calls or direct contact.</p>
<p>Gathers market and boutique customer information by engaging with customers and recording their interests in the salesforce CRM system.</p>
<p>Make sure that all training sessions given to sales are well utilized at the boutique level</p>
<p>Sets the check-in process for the sales team and ensures its execution and timely</p>
<p>Runs a survey in the market including competitors and share an action plan with the boutique director.</p>
<p>Manages the overall sales KPIs of the team and follow up on any discrepancies and shortcomings.</p>
<p>Handles the boutique opening/closing procedure, accountable for handing the keys, the alarm code, and POS.</p>
<p>Reconciles the previous night s sales reports, prepare cash reports for management.</p>
<p>Works the duty roster schedule for sales team and monitor the daily attendance and vacation balance.</p>
<p>Manages boutique maintenance issues and repairs and coordinate retail operations.</p>
<p>Responsible for securing and updating legal documents related to the boutique: i.e. trade licenses, permits, maintenance contracts, approved supplier lists, letters, and other documents.</p>
<p>Responds to management projects when assigned by the Boutique Director.</p>

Assistant Boutique Manager

Christian Dior Couture

<div>
 Position
 <br/>
 <br/>
 Christian Dior Couture operates several boutiques in Turkey, both in city centers and in resort locations.
 <br/>
 <br/>
 The Turkish market is managed by the CD Turkey Country Manager on behalf of Christian Dior Couture's Southern Europe Zone.
 <br/>
 <br/>
 This position reports directly to the CD Turkey Country Manager, with a functional report to the Southern Europe CD Operations Manager.
 <br/>
 <br/>
 The Turkey Country Operations Manager is responsible for the overall management of operations, staff, merchandise, and customer service in the Turkish boutiques.
 <br/>
 <br/>
 The Turkey Country Operations Manager is also responsible for maintaining and achieving operational and merchandising standards and goals, and for developing the Turkish Operations Team in collaboration with the CD Turkey Country Manager and the Boutique Managements.
 <br/>
 <br/>
 In this context, the Turkey Country Operations Manager will participate in the development and growth of the subsidiary.
 <br/>
 <br/>
 The local Turkish Head Office is located in Istanbul.
 <br/>
 <br/>
 Job responsibilities
 <br/>
 <br/>
 <strong>
  Inventory And Stock Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage, facilitate, and ensure completion of all inventories and cycle counts.
  </li>
  <li>
   Validate stock adjustments.
  </li>
  <li>
   Investigate with Head Office on any discrepancies in receptions or stock transfers.
  </li>
  <li>
   Manage &ldquo;End of Life&rdquo; product cycle.
  </li>
  <li>
   Oversee the Turkey &ldquo;After Sales&rdquo; program.
  </li>
  <li>
   Follow-up repairs of defective or damaged goods, from store stock or from after-sales.
  </li>
  <li>
   Organize local Family Sales.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Policies &amp; Procedures
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure store compliance to policies and processes and drive operational excellence through audits &amp; action plans.
  </li>
  <li>
   Understand, abide by and enforce all operational policies and procedures as dictated by Retail Handbook Procedures, the human resources guide and other related material.
  </li>
  <li>
   Train newcomers to Dior retail procedures, stock management procedures and cash desk operations.
  </li>
  <li>
   Prepare Monthly Internal Control reports.
  </li>
  <li>
   Be project leader for all &laquo;back-office&raquo; tool evolution/roll-out &amp; support the Digital evolution on retail special projects roll-out.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Store Facility
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure maintenance and overall upkeep of the store and local Head Offices.
  </li>
  <li>
   Manage the boutiques and offices facilities: cleaning, repair &amp; maintenance, security.
  </li>
  <li>
   Serve as direct liaison between all sub-contractors and vendors to verify that corporate standards of store and offices are always met.
  </li>
  <li>
   Ensure that all Health &amp; Safety requirements are always met.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Logistics
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee all processing of shipments, transfers, and consignments.
  </li>
  <li>
   Follow-up of deliveries with freight forwarder and customs broker.
  </li>
  <li>
   Coordination with accounting back office, follow-up of KPI&rsquo;s.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Accounting and financials
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Pre-check store invoices, and any required documentation according to the internal Purchase procedure.
  </li>
  <li>
   Follow-up sales reconciliation between Dior System, and E-invoice/E-archive portals.
  </li>
  <li>
   Be responsible for Turkey expense control (monthly P&amp;L analysis).
  </li>
  <li>
   Follow-up anti-money laundering compliance.
  </li>
  <li>
   Verify cash vs sales reconciliations.
  </li>
  <li>
   Coordinate with Finance Manager and Head Office regarding insurance matters (product damage, business interruption, civil liability, other HR insurances).
  </li>
  <li>
   Annual external audit: reply to any queries from auditors, together with CD Turkey Country Manager.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Legal and Administrative
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Follow-up contract expiry and renewals.
  </li>
  <li>
   Follow-up HR administrative aspects, to be shared with HR Manager and accounting back office: time schedules, overtime, absence/leaves, staff commissions.
  </li>
  <li>
   Comply with legal/administrative declarations needed in current or future stores.
  </li>
  <li>
   Coordinate with Dior Legal Department and local advisors.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Store opening
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coordinate with Dior Architecture Department and local suppliers in any store opening/renovation project, including seasonal projects.
  </li>
  <li>
   Follow-up related administrative aspects.
   <br/>
   <br/>
  </li>
 </ul>
 Profile
 <br/>
 <br/>
 <ul>
  <li>
   University graduate with 5-10 years of experience in management.
  </li>
  <li>
   Retail experience.
  </li>
  <li>
   Knowledge of accounting is appreciated. / Accounting skills are a plus.
  </li>
  <li>
   Knowledge of logistics is appreciated. / Logistics skills are a plus.
  </li>
  <li>
   Native Turkish speaker, proficient in English.
  </li>
  <li>
   Proficient in Excel.
  </li>
 </ul>
</div>


Country Operations Manager

<div>
 Reporting to the WFJ Deputy Boutique Manager you will be part of the sales team within our Watches and Fine Jewellery Boutique and will contribute to the development of sales by offering our clients the highest level of customer service.
 <br/>
 <br/>
 <strong>
  Your main responsibilities are:
  <br/>
  <br/>
 </strong>
 Quantitative/Qualitative:
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Drive both individual and team objectives and be accountable to achieving results
  </li>
  <li>
   Achieve and exceed sales targets with respective sales mix set by Boutique Manager
  </li>
  <li>
   Act as a CHANEL ambassador both inside and outside boutique
  </li>
  <li>
   Support and proactively contribute to KEY actions defined to elevate Boutique and Individual KPI&rsquo;s
  </li>
  <li>
   Support the overall organization of the boutique with a strong-minded and a positive team approach (e.g&rsquo;-active participation to team activities, briefing, meetings, etc.)
  </li>
  <li>
   Collaborate with other Chanel divisions with retail with a particular focus on engaging proactively within Fashion boutiques/teams via defined strategy to seize additional business opportunities.
  </li>
  <li>
   Support integration of new joiners and act as a key reference demonstrating highest expertise of product knowledge, processes, and handling all client requests.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Client Experience/Development:
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Deliver the ultimate Chanel experience; Engage and boldly discover client needs, interests, and preferences to develop long-term client relationships and sustain brand loyalty
  </li>
  <li>
   Deliver exceptional client experience with a unique touch and elevation vs. competition (e.g&rsquo;- elevate MS and Voice of Client survey scores)
  </li>
  <li>
   Utilize CRM tools/resources, formalize CRM activities on CRM app, and achieve the CRM objectives.
  </li>
  <li>
   Strategic planning, preparation, and anticipation on all VVIC Client commercial/non-commercial activities, special occasions, and other client gestures
  </li>
  <li>
   Daily dedication to &ldquo;My Chanel CRM time&rdquo; towards CRM activities and client outreach initiatives
  </li>
  <li>
   Share new and creative ideas on nourishing client relationships to elevate client segmentation
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Operational Excellence:
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Assist in daily operations: floor presence and opening / closing tasks
  </li>
  <li>
   Ensure CHANEL&rsquo;s policy, procedures, grooming, and behavior are within the highest standards
  </li>
  <li>
   Check stock levels regularly, participate in inventory management including cycle counts, quality checks, and action any stock issues with stock admin/Boutique Manager
  </li>
  <li>
   Maintain the boutique according to current visual merchandising standards
  </li>
  <li>
   After Sales: Client follow-up and liaising effectively with workshop on specific client needs
  </li>
  <li>
   Punctuality and demonstrating flexibility on schedule as per Boutique&rsquo;s needs
  </li>
  <li>
   Attendance to all required trainings and efficient completion of all assigned training modules
  </li>
  <li>
   Executing omnichannel client purchases and client follow-up (eg&rsquo; Click &amp; collect, CCC emails, etc)
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  You will bring:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Significant and successful Sales experience in a luxury retail environment, preferably with Watches &amp; Jewellery
  </li>
  <li>
   A solid understanding of luxury and passionate about Jewellery
  </li>
  <li>
   Client oriented mindset
  </li>
  <li>
   Strong interpersonal, communication and influencing skills
  </li>
  <li>
   Fluency in English is a must. Arabic would be an advantage.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  You are energised by:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong attraction for a challenge and results oriented
  </li>
  <li>
   Excellent communication skills
  </li>
  <li>
   WFJ environment and its products
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Position is based in our Watches and Fine Jewellery Boutique, Dubai Mall.
</div>


Senior Sales Assistant - Watches & Fine Jewellery

Chanel

<p><strong>Your main responsibilities are:</strong></p>
<ul>
<li>Drive both individual and team objectives and be accountable to achieving results</li>
<li>Achieve and exceed sales targets with respective sales mix set by Boutique Manager</li>
<li>Act as a CHANEL ambassador both inside and outside boutique</li>
<li>Support and proactively contribute to KEY actions defined to elevate Boutique and Individual KPI s</li>
<li>Support the overall organization of the boutique with a strong-minded and a positive team approach (e.g -active participation to team activities, briefing, meetings, etc.)</li>
<li>Collaborate with other Chanel divisions with retail with a particular focus on engaging proactively within Fashion boutiques/teams via defined strategy to seize additional business opportunities.</li>
<li>Support integration of new joiners and act as a key reference demonstrating highest expertise of product knowledge, processes, and handling all client requests.</li>
</ul>
<p>Client Experience/Development:</p>
<ul>
<li>Deliver the ultimate Chanel experience; Engage and boldly discover client needs, interests, and preferences to develop long-term client relationships and sustain brand loyalty</li>
<li>Deliver exceptional client experience with a unique touch and elevation vs. competition (e.g - elevate MS and Voice of Client survey scores)</li>
<li>Utilize CRM tools/resources, formalize CRM activities on CRM app, and achieve the CRM objectives.</li>
<li>Strategic planning, preparation, and anticipation on all VVIC Client commercial/non-commercial activities, special occasions, and other client gestures</li>
<li>Daily dedication to My Chanel CRM time towards CRM activities and client outreach initiatives</li>
<li>Share new and creative ideas on nourishing client relationships to elevate client segmentation</li>
</ul>
<p>Operational Excellence:</p>
<ul>
<li>Assist in daily operations: floor presence and opening / closing tasks</li>
<li>Ensure CHANEL s policy, procedures, grooming, and behavior are within the highest standards</li>
<li>Check stock levels regularly, participate in inventory management including cycle counts, quality checks, and action any stock issues with stock admin/Boutique Manager</li>
<li>Maintain the boutique according to current visual merchandising standards</li>
<li>After Sales: Client follow-up and liaising effectively with workshop on specific client needs</li>
<li>Punctuality and demonstrating flexibility on schedule as per Boutique s needs</li>
<li>Attendance to all required trainings and efficient completion of all assigned training modules</li>
<li>Executing omnichannel client purchases and client follow-up (eg Click &amp; collect, CCC emails, etc)</li>
</ul>

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