Senior Sales Assistant - Watches & Fine Jewellery

Your main responsibilities are:

• Drive both individual and team objectives and be accountable to achieving results
• Achieve and exceed sales targets with respective sales mix set by Boutique Manager
• Act as a CHANEL ambassador both inside and outside boutique
• Support and proactively contribute to KEY actions defined to elevate Boutique and Individual KPI s
• Support the overall organization of the boutique with a strong-minded and a positive team approach (e.g -active participation to team activities, briefing, meetings, etc.)
• Collaborate with other Chanel divisions with retail with a particular focus on engaging proactively within Fashion boutiques/teams via defined strategy to seize additional business opportunities.
• Support integration of new joiners and act as a key reference demonstrating highest expertise of product knowledge, processes, and handling all client requests.

Client Experience/Development:

• Deliver the ultimate Chanel experience; Engage and boldly discover client needs, interests, and preferences to develop long-term client relationships and sustain brand loyalty
• Deliver exceptional client experience with a unique touch and elevation vs. competition (e.g - elevate MS and Voice of Client survey scores)
• Utilize CRM tools/resources, formalize CRM activities on CRM app, and achieve the CRM objectives.
• Strategic planning, preparation, and anticipation on all VVIC Client commercial/non-commercial activities, special occasions, and other client gestures
• Daily dedication to My Chanel CRM time towards CRM activities and client outreach initiatives
• Share new and creative ideas on nourishing client relationships to elevate client segmentation

Operational Excellence:

• Assist in daily operations: floor presence and opening / closing tasks
• Ensure CHANEL s policy, procedures, grooming, and behavior are within the highest standards
• Check stock levels regularly, participate in inventory management including cycle counts, quality checks, and action any stock issues with stock admin/Boutique Manager
• Maintain the boutique according to current visual merchandising standards
• After Sales: Client follow-up and liaising effectively with workshop on specific client needs
• Punctuality and demonstrating flexibility on schedule as per Boutique s needs
• Attendance to all required trainings and efficient completion of all assigned training modules
• Executing omnichannel client purchases and client follow-up (eg Click & collect, CCC emails, etc)