branch operations manager

Commercial Bank of Dubai

<p>Responsible for day-to-day Operations and Administration of the Branch, ensuring strict compliance with Bank s policies and procedures. The Branch Operations Manager s role will be limited to this and will not include any interaction with Bank s customers, except for service related matters</p>
<p><strong>Principal Accountabilities:</strong></p>
<p>Supervise the performance of Head Teller / Sr. Teller &amp; Tellers, Branch Service Representatives (BSR), to ensure optimum productivity and high quality service in order to provide a range of general banking services to customers, so as to achieve the goals of the branch.</p>
<p>Responsible for Cash and Security Documents as a Joint Custodian of the vault and (CDMS/ATMS) ensuring that the optimum cash balance is maintained at all times. Review cash balances and limits to ensure risks are minimized. Ensure excessive cash is not maintained and that any excesses are reported to Head of Branches Operations for insurance reporting purposes.</p>
<p>Responsible for Control over Stationery usage and safe-keeping of security items such as Demand Drafts, Managers Cheques, Bank s stamps, etc.</p>
<p>Monitoring on a regular basis to ensure that all CC TV s in the branches are functioning properly and report any problems to the Establishment Administration Department.</p>
<p>Co-ordinate with outsourced service providers regarding functioning of Branch ATM s /CDMs.</p>
<p>Co-ordinate with Centralized Units at H.O. regarding day-to-day activities at Branch.</p>
<p>Authorize transactions above Tellers limits within the approved limit by reference to the instruments and supporting vouchers to ensure their validity and correctness and supervise their performance to ensure the timely delivery of service to enhance customer satisfaction.</p>
<p>Plan, organize, monitor and control the day-to-day services offered by BSRs and Tellers to ensure that timely delivery of the services as per SLA to enhance customer satisfaction.</p>
<p>To monitor that the Daily Transaction Ticket Bundles are filed by the assigned staff without any delay and to review the transaction journal entries to the daily vouchers/Cheques and tickets to ensure that the entries posted / recorded are adequately supported for valid transactions &amp; are recorded correctly as to the amount &amp; descriptions.</p>
<p>To comply with the Operational Risk Unit guidelines for managing of Operation Risk &amp; ensure Internal Control risk procedures are in place at the Branches at all times. This should be evidenced through periodic reports to the ICU and Operational Risk Unit at H.O.</p>
<p>Daily review of entries in and out of Suspense, Sundry, Rejection items, Account Receivables, Account Payables etc. (i.e. all transaction going through these accounts and not merely end of day, end of month or period balance)</p>
<p>Review GL balances to ensure that it corresponds with the subsidiaries and account of suspense nature such as, Suspense, Sundry, Rejection items, Account Receivables, Account Payables etc. and follow-up for clearance / reconciliation on a daily basis.</p>
<p>Review and authorize all documents (originals and scanned) pertaining to New Account opening, Remittances, Time-deposits, Safe Deposit Lockers, Loans, etc. before forwarding it to H.O. for processing.</p>
<p>Responding to enquiries from Compliance &amp; AML Unit in a timely manner</p>
<p>Responding to Internal / External Audit queries in a timely manner, ensuring that the discrepancies pointed out by them are corrected immediately</p>
<p>Check the postings carried out by Head / Senior Teller(s)/ Teller(s) against the transactions journal presented by them and sign on the report</p>
<p>To review all branches of Transaction Journals ensuring that the daily Tellers transactions journals have been checked initialled and filed as per the Bank s policy &amp;procedure. Any discrepancy identified should be immediately reported to Branch Manager and Head of Branches Operations to eliminate the risk of financial loss to the Bank.</p>
<p>Ensure that outward clearing, inward clearing and inward return timely delivered as per SLA. Arrange for archiving of Branch records from time to time, in line with the approved policy. Ensure that branch storage of documents, files and other records are secure and in a fire proof environment.</p>
<p>Undertake Performance Management responsibilities, agreeing with the individual targets and monitor the performance of his Direct Reports by periodic reviews providing them with factual feedback in order to foster a high performance culture.</p>
<p>Develop, train and motivate all staff members (BSRs, &amp; Tellers) sharing specialist expertise and demonstrating leadership ensuring that they are fully aware of the Bank s products, procedures and practices to enhance the competency profile in coordination with HR training.</p>
<p>Responsible for implementing JETS (Job Efficiency Tracking System) for all staff within the Unit.</p>

Branch Operations Manager

Standard Chartered Bank

<div><div><div><div><div><div><div><div><p>Job ID: 44449
 </p><p>Location: New Delhi, IN
 </p><p>Area of interest: Retail Banking
 </p><p>Job type: Regular Employee
 </p><p>Work style: Office Working
 </p><p>Opening date: 19 Nov 2025
</p></div>
</div></div></div></div></div></div><p></p><div><div><div><div><div><div><div><div><b>Job Summary</b></div>
</div><div><ul><li>Approve daily transactions for selected products as applicable (e.g. traveller&rsquo;s cheques, cashier&rsquo;s orders, currency exchange, merchant services, safe boxes) as well as transactions exceeding specified teller limits</li><li>Manage Service Delivery &ndash; observe queue time and length; take action as needed to capacitive serving counters and/or managing customer traffic. Ensure that branch premises are maintained to the specified standard. Manage or recommend workflow changes for greater efficiency, improve turnaround time</li><li>Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below benchmark, sustain and better-quality service</li><li>General Reconciliation and Compliance Activities (may be individually assigned) which may typically include:</li><li>Dual control of Cash functions</li><li>Control of Security stationary, deliverables</li><li>Review of processing entries and vouchers</li><li>Follow-up with customers for returned deliverables as applicable (eg. chequebooks/ cards/ Pins/ Combi packs, etc)</li><li>Review of reconciliation proofs for daily control as well as surprise audit proofing</li><li>Preparation of service quality and productivity management reports and other regulatory returns</li><li>Rectification of internal control issues</li><li>Ensure satisfactory ratings in all internal/external audits conducted at the branch</li><li>Ensure compliance to all Operations health documents like KCD/KRI/OPS manual, process notes and circulars issued from time to time. Perform regular KCS checks mandated. Mandatory reporting of KRIs and teller productivity</li><li>Ensure timely and accurate submission of all returns both internal and statutory for sales and service</li><li>Ensure a proper control of Keys, combination settings and passwords that protect cash &amp; valuables.</li><li>Ensure accurate and timely processing of all customer instructions as per applicable processes/ circulars</li></ul></div></div><div></div><div><div>
</div><div><ul><li>Ensure he/ she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention. He/she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported as per guidelines</li><li>Staff Supervision, Coaching and Training: daily organization of workflow/ breaks and staff levels and coaching/ training where necessary for improved performance</li><li>Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff</li><li>Achieve high employee engagement and satisfaction. Ensure optimum teller productivity</li><li>Contribute to branch performance through referrals, efficient customer service, effective operations controls</li><li>Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking</li><li>he/she is aware of bank&rsquo;s Mis-selling &amp; Sales Policies and ensure adherence all the time.</li><li>Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance</li></ul>
<div>
Responsible for health and safety for all. As part of the Health and Safety guidelines you should:<br>
<ul><li>Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace.</li><li>Ensure that your actions do not put others at risk, Work in a healthy and safe manner.</li><li>Encourage others to work in a healthy and safe manner.</li><li>Report all accidents and incidents and bring to the attention of the management any hazard in the workplace</li></ul></div></div></div><div></div><div><div>
</div><div><div>
As a manager you are also responsible for the health and safety aspects within your area of control. You need to ensure that:<br>
<ul><li>Your employees are adequately trained and supervised to perform their tasks in a safe manner and are free to raise any Health and safety issues and these issues are addressed appropriately.</li><li>The contractors working in your area or for you are working in a safe &amp; healthy manner.</li><li>Ownership of the Archival portfolio for the branch. Liaising with the external vendors and ensuring archival and retrieval is carried out in a manner as stated in the policy document without exception.</li><li>Maintain MIS regarding documents archived with due acknowledgement from the vendor for each of the file</li></ul></div></div></div><div><div><div><b>
Qualifications</b></div>
</div><div><div><b>
Knowledge/Skills/Experience</b><br>
<ul><li>Graduate/ Postgraduate</li><li>Anywhere between 1 - 4 years of overall experience</li><li>Banking knowledge, understanding of front and back-office processes and procedures</li><li>Good Interpersonal Skills</li><li>Strong Communication Skills</li><li>Team-playing ability</li><li>Customer Orientation and sales Focus</li></ul></div></div></div><div><div><div><b>
Skills and Experience</b></div>
</div><div><ul><li>Diligent &amp; Punctual</li><li>Banking Knowledge</li><li>Team Management</li><li>Strong communication skills</li><li>Customer orientation and sales focus</li><li>Good interpersonal skills</li></ul></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><div>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</div>
<div>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</div>
<div>Together we:</div>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><div><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</div>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul></div></div></div>
</div></div></div></div><div><div><p>www.sc.com/careers</p></div></div></div><div></div>

Steinbach & Vollmann GmbH Schloß- und Beschlägefabrik

Seit 140 Jahren gehört Steinbach & Vollmann (STUV) zu den führenden mittelständischen Unternehmen der Schloss-, Sicherheits- und Beschlagindustrie. Unser Firmensitz ist verkehrstechnisch zentral zwischen den Städten Essen, Düsseldorf und Wuppertal gelegen. Mit über 170 Mitarbeiter am Stammsitz in Deutschland und Vertriebsgesellschaften in Spanien und China bedienen wir lokale wie internationale . klicken sie bewerben, für die volle Stellenbeschreibung

Sales & Branch Operations Manager (m/w/d)

Rawaj - Human Capital Management

<div><p>Leverage your abilities and join the dynamic team of a leading organization specializing in the Food &amp; Beverage industry in Saudi Arabia.<br>
<br>
The Operations Manager plays a vital role in overseeing daily operations and driving branch expansion across the Kingdom. This position ensures operational excellence, efficiency, and consistent service quality across all brands and locations.</p><h2 class="jobSectionHeader"><b>
Key Accountabilities</b></h2><p><b>
The position involves:</b></p><ul><li><p>
Oversee and streamline daily operations across multiple branches, ensuring alignment with company standards and business objectives.</p></li><li><p>
Develop and implement organizational structures that support branch expansion and operational scalability.</p></li><li><p>
Standardize and continuously improve operational processes, policies, and procedures across all units.</p></li><li><p>
Monitor performance through KPIs, operational reports, and on-site evaluations to ensure accountability and excellence.</p></li><li><p>
Establish and enforce compliance systems for food safety, hygiene, and environmental standards.</p></li><li><p>
Lead the successful rollout of new branches, ensuring timely openings and seamless integration into operations.</p></li><li><p>
Collaborate with cross-functional departments such as HR, Finance, Supply Chain, and Marketing to ensure effective coordination and resource utilization.</p></li><li><p>
Drive operational improvements to enhance efficiency, reduce costs, and elevate customer satisfaction.</p></li><li><p>
Coach and develop branch management teams to foster strong leadership and performance-driven culture.</p></li></ul><h2 class="jobSectionHeader"><b>
Knowledge, Skills, and Experience</b></h2><p><b>
We are Looking for:<br>
</b><br>
</p><ul><li>Bachelor's degree in Business Administration, Hospitality Management, or a related field (Master&rsquo;s degree is a plus).</li><li>
Minimum of 7 years of experience in operations management within the food &amp; beverage or caf&eacute; industry, including at least 2 years in a fast-growing, multi-branch environment.</li><li>
Proven track record in successfully managing the opening of multiple branches within a short time frame.</li><li>
Strong strategic and operational planning capabilities with a hands-on approach to execution.</li><li>
Ability to manage and lead diverse teams across multiple locations under pressure.</li><li>
High proficiency in branch management systems, performance reporting, and POS platforms.</li><li>
Advanced knowledge in inventory and cost control in rapidly expanding environments.</li></ul></div>

Operation Manager - Retail | Saudi Arabia

Union HR

<p>We are looking for a Branch Manager who can handle Branch Opertaions Queries, Customer Services, etc.</p><p>Job Summary:</p><p>The Branch Manager is responsible for overseeing all operational, administrative, and customer service functions at the branch. The role involves ensuring efficient day-to-day operations, leading the branch team, achieving sales and service targets, and maintaining high standards of customer satisfaction and compliance.</p><p>Key Responsibilities:</p><p>i: Supervise and manage overall branch operations, ensuring smooth workflow and adherence to company policies.</p><p>ii: Oversee customer service activities, ensuring prompt and professional handling of customer inquiries and complaints.</p><p>iii: Conduct product briefings and training sessions to enhance staff knowledge and customer awareness of company products and services.</p><p>iv: Monitor branch performance, set targets, and implement strategies to achieve business objectives.</p><p>v: Ensure compliance with operational guidelines, company standards, and safety procedures.</p><p>vi: Manage cash handling, inventory control, and administrative documentation.</p><p>vii: Coordinate with head office departments for logistics, HR, finance, and IT-related matters.</p><p>viii: Review and approve daily reports, reconciliations, and transaction summaries.</p><p>ix: Lead, motivate, and evaluate branch staff to ensure productivity and service excellence.</p><p>x: Build and maintain strong relationships with customers and local stakeholders.Required</p><p>Skills &amp; Competencies:</p><p>i: Strong leadership and team management abilities.</p><p>ii: Excellent communication and customer relationship management skills.</p><p>iii: Proficient in MS Office and branch management software.</p><p>iv: Analytical mindset with problem-solving capabilities.</p><p>v: Strong organizational and multitasking abilities.</p><p>vi: Sound knowledge of operational and service standards.</p><p>Location: Lahore</p><p>Market competitive Salary + Benefits</p><p>Interested candidates may apply on nadeem-ul-hassan@popularpipesgroup.com</p><p>Job Type: Full-time</p><p>Pay: Rs1.00 - Rs10.00 per month</p><p>Work Location: In person</p>

Branch Manager - Lahore

Pakson International Plastic Industries (Pvt.) Ltd

<p><b>Job Title:</b> Branch Manager<b>Department:</b> Operations / Sales<b>Reporting To:</b> Area Business Manager / Head of Operations<b>Job Purpose:</b></p><p>The Branch Manager is responsible for overseeing all branch operations, ensuring profitability, customer satisfaction, compliance with company policies, and achievement of sales and operational targets.</p><p><b>Key Responsibilities:</b></p><ul><li><b>Branch Operations Management</b></li><li>Supervise daily branch activities to ensure smooth functioning.</li><li>Monitor cash handling, stock management, and operational controls.</li><li>Ensure timely opening and closing of the branch as per policy.</li><li>Maintain proper documentation, reports, and records.</li><li><b>Sales &amp; Business Development</b></li><li>Achieve monthly and quarterly sales targets.</li><li>Develop strategies to increase walk-in traffic and revenue.</li><li>Supervise and motivate the sales team to perform effectively.</li><li>Build and maintain strong customer relationships.</li><li><b>Team Management</b></li><li>Lead, train, and evaluate branch staff.</li><li>Prepare duty rosters and manage staff attendance and leaves.</li><li>Address employee concerns and maintain discipline at the branch.</li><li><b>Customer Service</b></li><li>Ensure excellent customer service and complaint resolution.</li><li>Monitor customer feedback and implement improvements.</li><li><b>Compliance &amp; Reporting</b></li><li>Ensure adherence to company policies, SOPs, and audit requirements.</li><li>Prepare and submit daily, weekly, and monthly performance reports.</li><li>Maintain confidentiality of branch and customer information.</li><li><b>Safety &amp; Maintenance</b></li><li>Ensure safety, security, and cleanliness of the branch.</li><li>Report and follow up on maintenance issues promptly.</li></ul><p><b>Requirements:</b></p><ul><li><b>Education:</b> Bachelor&rsquo;s degree in Business Administration, Commerce, or related field.</li><li><b>Experience:</b> 3&ndash;5 years of experience in branch or operations management (retail / banking / services).</li><li><b>Skills:</b></li><li>Strong leadership and communication skills</li><li>Target-driven and customer-focused</li><li>Good knowledge of MS Office and reporting tools</li><li>Problem-solving and decision-making ability</li></ul><p><b>Performance Indicators (KPIs):</b></p><ul><li>Achievement of sales and revenue targets</li><li>Customer satisfaction rating</li><li>Compliance audit score</li><li>Staff performance and retention</li><li>Operational efficiency and cost control</li></ul><p>Job Types: Full-time, Fresher</p><p>Pay: From Rs35,000.00 per month</p><p>Work Location: In person</p>

Branch Manager

CORDIAL GRAMIN AGRI FARMERS PRODUCER COMPANY LTD

<p>A Branch Manager oversees all aspects of their assigned location's daily operations, including managing staff, ensuring customer satisfaction, driving sales and revenue, maintaining financial budgets, and ensuring compliance with regulations.</p><p>Key Responsibilities</p><p>&middot; <b>Operations Management:</b></p><p>Manage and supervise daily branch operations, including opening and closing procedures, security measures, and overall branch efficiency.</p><p>&middot; <b>Sales &amp; Business Development:</b></p><p>Develop and implement sales plans, meet sales targets, and execute marketing initiatives to attract and retain customers.</p><p>&middot; <b>Financial Management:</b></p><p>Manage branch budgets, control costs, and oversee financial reporting to meet performance objectives.</p><p>&middot; <b>Staff Leadership:</b></p><p>Lead, train, and motivate branch staff, conduct performance evaluations, and promote a positive and productive work environment.</p><p>&middot; <b>Customer Service:</b></p><p>Ensure excellent customer service, build strong customer relationships, handle customer inquiries, and resolve complaints.</p><p>&middot; <b>Compliance:</b></p><p>Ensure the branch adheres to company policies, industry standards, and all applicable legal and regulatory requirements.</p><p>&middot; <b>Market &amp; Strategy:</b></p><p>Analyze market trends, assess competitor strategies, and identify new opportunities for business growth.</p><p>&middot; <b>Reporting:</b></p><p>Prepare and present reports on branch performance, insights, and market conditions to senior management.</p><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;20,000.00 - &#8377;22,500.00 per month</p><p>Benefits:</p><ul><li>Health insurance</li><li>Life insurance</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

BRANCH MANAGER - MUTHUKULAM

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