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business analyst ivr genesys

Virtusa

<div>
 <strong>
  <strong>
   Digital Banking (Online &amp; Mobile Banking, Website, Digital Wealth Applications, Tablet Banking &amp; CRM, Genesys IVR, IVR and ATM &amp; CDM)
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  The Key Responsibilities Of This Job Will Be
  <br/>
  <br/>
 </strong>
 <strong>
  <strong>
   Requirement Gathering
   <br/>
   <br/>
  </strong>
 </strong>
 Collaborate with stakeholders to elicit, analyze, and document business requirements, including functional and non-functional requirements towards the goal of superior customer experience on the IVR channel by improving automation and customer friendly business rules
 <br/>
 <br/>
 Conduct interviews, workshops, and observations to design customer journeys on the IVR
 <br/>
 <br/>
 <strong>
  <strong>
   Data Analysis
   <br/>
   <br/>
  </strong>
 </strong>
 Collect, analyze, and interpret data from various sources including call centre agent activities to identify trends, patterns, and insights that can inform business decisions. Identify agent processes that can be automated on the Genesys IVR
 <br/>
 <br/>
 Develop and maintain data models, perform data mapping, and assist in data governance activities.
 <br/>
 <br/>
 <strong>
  <strong>
   Process Mapping and Optimization
   <br/>
   <br/>
  </strong>
 </strong>
 Evaluate existing business processes, identify inefficiencies or bottlenecks, and propose optimized workflows.
 <br/>
 <br/>
 Document process maps, conduct gap analysis, and recommend process improvements to enhance efficiency, reduce costs, or improve customer experience through IVR
 <br/>
 <br/>
 <strong>
  <strong>
   Solution Design
   <br/>
   <br/>
  </strong>
 </strong>
 Collaborate with technical teams, such as software developers and system architects, to translate business requirements into technical specifications.
 <br/>
 <br/>
 Participate in solution design sessions, review prototypes, and provide feedback to ensure the developed solution aligns with business needs.
 <br/>
 <br/>
 <strong>
  <strong>
   Stakeholder Management
   <br/>
   <br/>
  </strong>
 </strong>
 Engage with stakeholders across different departments or teams such as Legal, Compliance, OpsRisk, ITRisk, INA, etc. to gather input, validate requirements, and manage expectations.
 <br/>
 <br/>
 Facilitate communication and foster collaboration between business and technical teams throughout the project lifecycle.
 <br/>
 <br/>
 <strong>
  <strong>
   Business Case Development
   <br/>
   <br/>
  </strong>
 </strong>
 Assist in developing business cases and cost-benefit analyses to evaluate the feasibility and potential impact of proposed projects or initiatives.
 <br/>
 <br/>
 Provide insights and recommendations based on data analysis and industry trends.
 <br/>
 <br/>
 <strong>
  <strong>
   Documentation
   <br/>
   <br/>
  </strong>
 </strong>
 Create clear and concise business requirements documents, use cases, functional specifications, and test plans.
 <br/>
 <br/>
 Ensure documentation is up-to-date and accessible to relevant stakeholders.
 <br/>
 <br/>
 <strong>
  <strong>
   Testing and Quality Assurance
   <br/>
   <br/>
  </strong>
 </strong>
 Collaborate with testing teams to define test scenarios, validate test results, and ensure that the developed solution meets the defined requirements.
 <br/>
 <br/>
 Participate in user acceptance testing (UAT) and provide support in resolving issues or bugs.
 <br/>
 <br/>
 <strong>
  <strong>
   Continuous Improvement
   <br/>
   <br/>
  </strong>
 </strong>
 Stay up-to-date with industry trends, best practices, and emerging technologies relevant to the usage of IVR and Chatbots in Banking domain.
 <br/>
 <br/>
 Proactively identify opportunities for process improvement and recommend innovative solutions.
</div>


Business Analyst (IVR Genesys)

<div><p><b>Digital Banking (Online &amp; Mobile Banking, Website, Digital Wealth Applications, Tablet Banking &amp; CRM, Genesys IVR, IVR and ATM &amp; CDM)</b><br>
<br>
<b>The Key responsibilities of this job will be:</b><br>
<br>
<b>Requirement Gathering</b><br>
Collaborate with stakeholders to elicit, analyze, and document business requirements, including functional and non-functional requirements towards the goal of superior customer experience on the IVR channel by improving automation and customer friendly business rules<br>
Conduct interviews, workshops, and observations to design customer journeys on the IVR<br>
<br>
<b>Data Analysis</b><br>
Collect, analyze, and interpret data from various sources including call centre agent activities to identify trends, patterns, and insights that can inform business decisions. Identify agent processes that can be automated on the Genesys IVR<br>
Develop and maintain data models, perform data mapping, and assist in data governance activities.<br>
<br>
<b>Process Mapping and Optimization</b><br>
Evaluate existing business processes, identify inefficiencies or bottlenecks, and propose optimized workflows.<br>
Document process maps, conduct gap analysis, and recommend process improvements to enhance efficiency, reduce costs, or improve customer experience through IVR<br>
<br>
<b>Solution Design</b><br>
Collaborate with technical teams, such as software developers and system architects, to translate business requirements into technical specifications.<br>
Participate in solution design sessions, review prototypes, and provide feedback to ensure the developed solution aligns with business needs.<br>
<br>
<b>Stakeholder Management</b><br>
Engage with stakeholders across different departments or teams such as Legal, Compliance, OpsRisk, ITRisk, INA, etc. to gather input, validate requirements, and manage expectations.<br>
Facilitate communication and foster collaboration between business and technical teams throughout the project lifecycle.<br>
<br>
<b>Business Case Development</b><br>
Assist in developing business cases and cost-benefit analyses to evaluate the feasibility and potential impact of proposed projects or initiatives.<br>
Provide insights and recommendations based on data analysis and industry trends.<br>
<br>
<b>Documentation</b><br>
Create clear and concise business requirements documents, use cases, functional specifications, and test plans.<br>
Ensure documentation is up-to-date and accessible to relevant stakeholders.<br>
<br>
<b>Testing and Quality Assurance</b><br>
Collaborate with testing teams to define test scenarios, validate test results, and ensure that the developed solution meets the defined requirements.<br>
Participate in user acceptance testing (UAT) and provide support in resolving issues or bugs.<br>
<br>
<b>Continuous Improvement</b><br>
Stay up-to-date with industry trends, best practices, and emerging technologies relevant to the usage of IVR and Chatbots in Banking domain.<br>
Proactively identify opportunities for process improvement and recommend innovative solutions.</p><div><p><b><br>
About Virtusa</b></p>
<p>Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth &mdash; one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.</p>
<p>Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.</p>
<p>Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.</p></div></div><p></p>

Genesys

<div></div><div><div><div><div><div><div>locations</div><div>
Dubai (Flexible)</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted Today</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR109309</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div>
At Genesys, our Account Executives are the catalyst behind the growth and success of the company and carry responsibility for all sales opportunities across the SMB and commercial business segments. As an Account Executive you will learn how to become a consultative sales professional, how to take ownership for dedicated accounts, positioning the full Genesys solution portfolio, developing and managing a sales pipeline, securing net-new business and driving revenue growth from within the existing customer base.</div><div>
The Account Executive&rsquo;s main goal is to achieve an annual sales target together with his AE colleagues by converting as many opportunities into won business as possible. Once an opportunity has been closed, the Account Team&acute;s role is to engage with the appropriate internal resources to help manage the initial phases of post-sales support and ensure the implementation is set up accordingly.</div><div></div><div>
Genesys UAE is certified Great Place To Work.</div><div></div><div><br>
What we look for and expect from the right individual is:</div><ul><li><div>
Bringing in, developing and creating connections with influencers, executives, and decision-makers.</div></li><li><div>
Being part of numerous complex and consultative sales engagements</div></li><li><div>
Selling complex software solutions to clients</div></li><li><div>
Jointly developing account and opportunity plans in a motivated team as an Account Manager</div></li><li><div>
Identifying customer/project demands and mapping to the Genesys portfolio</div></li><li><div>
Being a team player and a leader of virtual teams, able to orchestrate and win complex sales cycles</div></li><li><div>
Taking revenue responsibility and carrying of a sales quota</div></li></ul><div></div><div><br>
Required qualifications:</div><ul><li><div>
Bachelor&rsquo;s degree in computer sciences, business, Business Administration, Marketing or similar education</div></li><li><div>
4-5 years professional sales experience</div></li><li><div>
Experience selling in North Africa and French-speaking countries</div></li><li><div>
Fluent in English, French and Arabic</div></li><li><div>
Enthusiasm for customer service and customer experience management</div></li><li><div>
Maximum demands on the quality of your work as well as a high degree of sales and customer orientation</div></li><li><div>
Committed, proactive, team-oriented and stress-tested</div></li><li><div>
Self-assured appearance and pronounced presentation skills</div></li><li><div>
Very good rhetorical skills and communication strength</div></li><li><div>
Strong success orientation</div></li><li><div>
Willingness to travel frequently (approx. 65%)</div></li></ul><div></div><div>
#LI-MC1</div><div></div><div>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div>
About Genesys:</div><div>
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit <div>www.genesys.com</div>.</div><div></div><div>
Reasonable Accommodations:</div><div>
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at <div>reasonable.accommodations@genesys.com</div>.</div><div></div><div>
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</div><div></div><div>
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.</div><div></div><div>
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.</div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

Account Executive, Enterprise

<div></div><div><div><div><div><div><div>locations</div><div>
Dubai (Flexible)</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted Today</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR109363</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div>
At Genesys, our Account Directors are the catalyst behind the growth and success of the company and carry responsibility for all sales opportunities across the Enterprise business segments. As an Account Director you&rsquo;ll be responsible for growth and adoption among existing accounts while securing net new customer business. You will be expected to arrive with a rigorous commitment to MEDDPICC, prospecting, market and territory development, mutual action plans, and a propensity for action. The successful seller will arrive with established relationships in our industry and further build a deep business and technical network through your knowledge of these industries&rsquo; trends and environments including the funding and procurement processes.</div><div>
The Account Director&rsquo;s main goal is to achieve an annual sales target together with his AE colleagues by converting as many opportunities into won business as possible. Once an opportunity has been closed, the Account Team&acute;s role is to engage with the appropriate internal resources to help manage the initial phases of post-sales support and ensure the implementation is set up accordingly.</div><div></div><div>
What we look for and expect from the right individual is:</div><ul><li><div>
Build, maintain, and iteratively evolve Territory Plans to crystallize and focus your strategy and priorities of work which align to Genesys' strategic direction, including the development and management of a robust sales pipeline by engaging with prospects, partners, and key customers</div></li><li><div>
Effectively lead and manage active sales opportunities with prospects and customers with the Genesys Way of Selling (MEDDPICC)</div></li><li><div>
Understand acquisition and procurement rules and processes to guide new customers through buying</div></li><li><div>
Being part of numerous complex and consultative sales engagements</div></li><li><div>
Selling complex software solutions to clients in the Public Sector &amp; Service Providers industries</div></li><li><div>
Accurately forecast and exceed monthly, quarterly and yearly revenue targets</div></li><li><div>
Collaborate and build strategically with Genesys Partners, including our Value-Added Resellers (VAR), Integrator, AppFoundry, and Carrier channel partners to align on building a greater awareness to our solutions in the industry, conduct effective and streamlined opportunity management, and attending events together</div></li><li><div>
Regularly plan initiatives with internal partners, including our Business Development Representatives, Field Marketing, Event Marketing, Channel, and Healthcare teams to support your regional territory revenue growth goals</div></li><li><div>
Develop and refine your ability to present a compelling business value proposition for your customers through effective written and speaking communication skills</div></li><li><div>
Understand the business and technical requirements of your customers and to help shape the direction of our product offerings</div></li><li><div>
Collaborate with Genesys' internal business partners, including our legal and finance teams, to manage complex contract negotiations</div></li><li><div>
Prepare and deliver business reviews to the senior management team on quarterly and yearly strategies that align with revenue growth expectations</div></li><li><div>
Accelerate customer adoption and ensure customer satisfaction in partnership with our Customer Success Managers</div></li><li><div>
Become expert at positioning the business value of our Digital and AI portfolio</div></li><li><div>
Build a strong working knowledge of customer mission and priorities by researching Modernization plans, IT strategic plans, IG and GAO reports, etc.</div></li><li><div>
Become expert at aligning customer initiatives and priorities to Genesys capabilities in a way that differentiates our products and informs a strong Point of View on Why Genesys</div></li></ul><div></div><div>
Required qualifications:</div><ul><li><div>
8+ years of field enterprise sales and/or business development experience with a focus on Service Providers &amp; Public Sector, AI, enterprise software, networking, infrastructure, customer experience, and/or cloud computing services</div></li><li><div>
Bachelor&rsquo;s degree in computer sciences, business, Business Administration, Marketing or similar education</div></li><li><div><i>
Fluent in English, Arabic and French</i></div></li><li><div>
Verticalized Experience in <i>Public Sector and Service Providers</i></div></li><li><div>
Proficiency with enterprise platforms including Salesforce (CRM), Clari or similar (forecasting and opportunity management), Zoom (collaboration), and others such as ZoomInfo, DocuSign, Workday, and Tableau</div></li><li><div>
Demonstrated proficiency and adoption of MEDDPICC, Account Strategy Mapping, and Opportunity Plans</div></li><li><div>
Enthusiasm for customer service and customer experience management</div></li><li><div>
Maximum demands on the quality of your work as well as a high degree of sales and customer orientation</div></li><li><div>
Committed, proactive, team-oriented and stress-tested</div><ul><li></li></ul></li><li><div>
Self-assured appearance and pronounced presentation skills</div></li><li><div>
Very good rhetorical skills and communication strength</div></li><li><div>
Strong success orientation</div></li><li><div>
Willingness to travel frequently</div></li></ul><div></div><div>
Desirable Skills:</div><ul><li><div>
Technical sales and solutions background in customer experience, CCaaS, UCaaS, API's, infrastructure, AI, telecom, cybersecurity, etc.</div></li><li><div>
Demonstrated history of consistently exceeding sales quota</div></li><li><div>
Experience selling to a variety of service providers &amp; public sector agencies</div></li><li><div>
Documented industry and customer network</div></li></ul><div></div><div>
#LI-MC1</div><div></div><div>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div>
About Genesys:</div><div>
Genesys&reg; empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud&trade; is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit <div>www.genesys.com</div>.</div><div></div><div>
Reasonable Accommodations:</div><div>
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at <div>reasonable.accommodations@genesys.com</div>.</div><div></div><div>
You can expect a response within 24&ndash;48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.</div><div></div><div>
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation&mdash;such as application follow-ups or resume submissions&mdash;may not receive a response.</div><div></div><div>
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.</div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

Account Director, Enterprise

Digipay

<p>Position: Quality Analyst</p><p>Location: Dubai, UAE</p><p>Job Type: Full-Time</p><p>Experience Required: 2&ndash;4 Years</p><p>Industry: Technology / Customer Service</p><p>Overview</p><p>We are looking for a detail-oriented and analytical Quality Analyst (QA) to ensure that our processes, customer interactions, and service delivery meet the highest standards. The ideal candidate will evaluate calls, chats, workflows, and internal operations to identify gaps, suggest improvements, and support overall quality enhancement across the organization.</p><p>Key Responsibilities</p><p>Monitor and evaluate customer interactions (calls, chats, emails) to ensure adherence to company standards.</p><p>Assess agent performance based on accuracy, process compliance, communication quality, and customer satisfaction.</p><p>Develop QA scorecards, evaluation forms, and quality guidelines.</p><p>Conduct regular audits of processes, documentation, and service flows.</p><p>Identify areas of improvement and provide actionable feedback to team leaders and agents.</p><p>Prepare daily, weekly, and monthly QA reports with insights and trends.</p><p>Collaborate with training teams to enhance process knowledge and agent performance.</p><p>Support root-cause analysis for repeated errors and operational issues.</p><p>Ensure regulatory, compliance, and company standards are consistently followed.</p><p>Recommend process improvements to increase efficiency and reduce errors.</p><p>Requirements</p><p>Bachelor&rsquo;s degree in any field (Business, IT, or related field preferred).</p><p>2&ndash;4 years of experience as a Quality Analyst in customer service, call centers, fintech, or related industries.</p><p>Strong understanding of QA methodologies, auditing, and service quality metrics.</p><p>Excellent analytical and problem-solving skills.</p><p>Strong communication skills with the ability to give constructive feedback.</p><p>Proficiency in MS Excel and reporting tools.</p><p>Experience with CRM/CX tools (e.g., Freshdesk, Zendesk, Genesys) is an advantage.</p><p>High attention to detail and strong process understanding.</p><p>Preferred Skills</p><p>Experience in fintech, payments, telecom, or BPO/call center environments.</p><p>Knowledge of compliance standards and service quality frameworks.</p><p>Ability to handle multiple evaluations and deadlines efficiently.</p><p>Job Types: Full-time, Permanent, Contract</p><p>Pay: AED3,000.00 - AED4,000.00 per month</p>

Quality Analyst

Al-Futtaim

<div><p><b>Job Requisition ID: </b>173201</p>
<p>
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day</p><p></p><p><br>
<b>
Overview Of The Role:</b></p>
<ul>
<li>The Senior Operations Executive in Customer Services is responsible for handling all aftersales communications, including phone calls, emails, and face-to-face interactions with customers. This role ensures customer satisfaction by adhering to KPIs and SLAs for communication and performance while efficiently managing administrative tasks related to customer contracts. Success in this role is measured through customer feedback, agent performance reports, and First Contact Resolution rates.</li></ul><p></p><p><br>
<b>
What You Will Do:</b></p>
<h4 class="jobSectionHeader"><b>
General</b></h4>
<ul><li>Attend to all aftersales calls and emails received in Hertz queues, including face-to-face customer interactions during branch visits.</li>
<li>Ensure punctual login to the Genesys platform to attend to incoming customer calls within department KPI and SLA.</li>
<li>Constantly monitor the Hertz Customer Services Inbox on the Genesys platform to respond to incoming customer emails within department KPI and SLA.</li>
<li>Meet and greet walk-in customers visiting the Hertz Head Office and resolve queries as received.</li>
<li>Timely communicate with customers for all administrative tasks including but not limited to contract expiries, damage estimate communications, and lock fines.</li>
<li>Log all queries received via calls and emails to track First Contact Resolution rates.</li></ul><p><br>
<br>
<b>Required Skills To Be Successful:</b></p>
<ul>
<li>Excellent communication skills in English and Arabic.</li>
<li>Strong customer relations and interpersonal skills.</li>
<li>Ability to organize and manage administrative tasks effectively.</li>
<li>Proficiency in using customer service management platforms.</li></ul><br>
<p><br>
<b>What Qualifies You For The Role:</b></p>
<ul>
<li>Graduate or Diploma holder in any discipline.</li>
<li>Minimum 2 years of experience in a customer service role, preferably in contact centers.</li>
<li>Fluency in English and Arabic is mandatory.</li>
<li>Must possess strong communication, negotiation, planning and organization, customer relations, problem-solving, decision-making, and interpersonal skills.</li></ul><p></p><p><b><br>
About Al-Futtaim Group Real Estate</b><br>
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.<br>
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.<br>
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p>
<p><b>About Al-Futtaim Malls</b><br>
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.</p>
<p>Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.</p>
<p>Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.</p>
<p>For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/</p>
<p><b>About Al-Futtaim Engineering &amp; Technologies</b><br>
Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.<br>
<br>
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.<br>
<br>
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.<br>
<br>
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</p></div><p></p>

UAE national_ Sr. Customer Services Representative

Ceenex Global LLC

<div>
 <strong>
  🌟 We're Hiring: Sr Business Analyst - Digital Customer Experience! 🌟
  <br/>
  <br/>
 </strong>
 The Business Analyst &ndash; Digital Customer Experience plays a vital role in shaping and delivering digital initiatives that improve the end-to-end guest journey. This role bridges the gap between business needs, customer expectations and technology solutions by gathering and analyzing requirements, identifying process improvements and supporting the successful delivery of our digital products and services.
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 Working closely with Product Owners, UX designers, developers and key stakeholders, the Business Analyst ensures that digital solutions are user-centered, strategically aligned and operationally viable.
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 <strong>
  📍 Location:
 </strong>
 Dubai, United Arab Emirates
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  ⏰ Work Mode:
 </strong>
 Work From Office
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 <strong>
  💼 Role:
 </strong>
 Sr Business Analyst - Digital Customer Experience
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 Salary - 22000 AED + Benefits (Negotiable)
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 Experience - 5 to 15 years
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 <strong>
  What You'll Do
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  <br/>
 </strong>
 <strong>
  Requirements Gathering &amp; Analysis
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  <br/>
 </strong>
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  <strong>
   Digital Product Support
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   <br/>
  </strong>
 </strong>
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  <strong>
   <strong>
    Guest Experience &amp; Journey Mapping
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    <br/>
   </strong>
  </strong>
 </strong>
 <strong>
  <strong>
   <strong>
    Stakeholder Collaboration &amp; Communication
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    <br/>
   </strong>
  </strong>
 </strong>
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  <strong>
   <strong>
    Insight Reporting and Continuous Improvement
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    <br/>
   </strong>
  </strong>
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  Skills, Tools, And Systems Experience
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 Expertise with DXP platforms, Headless CMS &amp; Microservices Architecture, Omnichannel Architecture, CRM, web technologies, app frameworks, CDP and personalization engines, eCommerce, loyalty platforms
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 Experience in Agile methodologies
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 <strong>
  Core Activities Experience
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  <br/>
 </strong>
 Business Analyst, Digital, Transformation, Solution Design, Process Mapping Communication, Stakeholder Engagement, Digital Transformation Project Support and Reporting.
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  Skills
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 </strong>
 <ul>
  <li>
   Expertise in DXP (Digital Customer Experience); Digital Guest Experience; stakeholder engagement
  </li>
  <li>
   Creates Business cases.
  </li>
  <li>
   Agile process
  </li>
  <li>
   B2C Implementation
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   <br/>
  </li>
 </ul>
 Ready to make an impact? 🚀 Apply now and join us on this exciting journey!
</div>


Sr Business Analyst - Digital Customer Experience

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