business banking senior relationship manager

Emirates NBD

<div>
 
 Responsibilities:
 
 <ul>
 <li>
 Responsible for achieving pre-determined targets of Assets, Liabilities, trade finance commissions, acquire NTB clients.
 </li>
 <li>
 Retain existing clients through focused relationship management activities.
 </li>
 <li>
 Provide advice on potential financial solutions based on identified needs.
 </li>
 <li>
 Handle and resolve customer queries in a timely manner.
 </li>
 <li>
 Analyze financial requirements of customer and match with banks products offerings.
 </li>
 <li>
 Develop opportunities to increase the sales production.
 </li>
 <li>
 Prepare, and review all required reports and KYC forms to ensure that all transactions are adhered to the bank&rsquo;s policies and procedures.
 </li>
 <li>
 Prepare the needed credit packages required ensuring that it is designed with the appropriate requested facility package and to ensure all credit risks are addressed for the submission of credit files to SMEs risk team.
 </li>
 <li>
 Coordinate with SMEs risk team to finalize the approval memo fulfilling the proposed facility package requirements and the associated terms and Conditions matching with client&rsquo;s needs.
 </li>
 <li>
 Follow up the implementation of the approval memo till the facility is booked including fulfillment of all requested documents, collaterals, and conditions.
 </li>
 <li>
 Follow-up on his existing portfolio of assets and liabilities clients to maintain a regular portfolio.
 </li>
 <li>
 Follow-up on his portfolio fulfilling all the needed governance controls ( KYCs update , overdrawn accounts settlement , dormant accounts , etc. )
 </li>
 </ul>
 
 
 
 
 Knowledge, Skills, Experience
 
 <ul>
 <li>
 Minimum 4-5 years of Experience in Business Banking
 </li>
 <li>
 Credit certified is a must
 </li>
 <li>
 Marketing Skills.
 </li>
 <li>
 Speed &amp; Accuracy
 </li>
 <li>
 Technical expertise.
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 <li>
 Interpersonal &amp; Communication Skills.
 </li>
 </ul>
 
 
</div>

Business Banking Senior Relationship Manager

International Turnkey Systems - ITS

<div>
 
 🌟
 
 We&rsquo;re Hiring! Senior Business Consultant &ndash; Core Banking System
 
 🌟
 
 
 
 
 
 📍
 
 Location:
 
 Cairo, Egypt
 
 
 🏢
 
 Department:
 
 Product Management
 
 
 📊
 
 Reports to:
 
 Senior Manager &ndash; Product Management
 
 
 
 
 
 
 About the Role
 
 
 
 ITS is looking for a
 
 Senior Business Consultant
 
 to join our dynamic team! If you have expertise in
 
 Core Banking Systems
 
 &mdash;especially
 
 Loan Origination, Finance, Branch Operations, Trade Finance, and Investment
 
 &mdash;this is your chance to make an impact. You&rsquo;ll work closely with cross-functional teams to
 
 translate business needs into product features and implementation plans
 
 .
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 ✅
 
 Functional Analysis &amp; Design
 
 
 <ul>
 <li>
 Gather and document business requirements for loan origination, financial posting, trade finance, and investment modules.
 </li>
 <li>
 Define workflows, user stories, and functional specifications for credit processing and GL integration.
 </li>
 <li>
 Support the design of financial flows including disbursement, repayment, accruals, and accounting treatments.
 </li>
 </ul>
 
 ✅
 
 Implementation Support
 
 
 <ul>
 <li>
 Collaborate with engineering, QA, and implementation teams for accurate delivery.
 </li>
 <li>
 Participate in UAT cycles and assist in client onboarding and training sessions.
 </li>
 </ul>
 
 ✅
 
 Stakeholder Engagement
 
 
 <ul>
 <li>
 Validate requirements with internal and external stakeholders.
 </li>
 <li>
 Conduct client demos, workshops, and feedback sessions.
 </li>
 </ul>
 
 ✅
 
 Market &amp; Product Insights
 
 
 <ul>
 <li>
 Stay updated on trends in
 
 digital lending, core banking, and financial automation
 
 .
 </li>
 <li>
 Suggest enhancements to improve product competitiveness.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 🎓
 
 Education &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Finance, Business, Computer Science, or related field.
 </li>
 <li>
 4&ndash;7 years of experience in business consulting or product analysis within
 
 core banking or financial software
 
 .
 </li>
 <li>
 Strong understanding of
 
 loan origination, credit workflows, and financial accounting
 
 .
 </li>
 </ul>
 
 
 
 
 💡
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Excellent analytical and documentation skills (BRDs, user stories, workflows).
 </li>
 <li>
 Familiarity with GL posting rules and financial lifecycle in banking.
 </li>
 <li>
 Effective communication and stakeholder management.
 </li>
 <li>
 Experience in Agile/Scrum environments.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Exposure to SME or retail lending platforms.
 </li>
 <li>
 Knowledge of Islamic finance principles.
 </li>
 <li>
 Experience with digital tools like OCR, workflow automation, or AI-based scoring
 </li>
 </ul>
 
 
</div>

Senior Business Consultant

بنك التعمير والإسكان HD Bank

<div>
 
 
 HD Bank is looking for a talented Royal Relationship Managers in the following branch&rsquo;s locations:
 
 
 
 
 
 <ul>
 <li>
 
 Cairo Governorate (Downtown - New Cairo -Badr City)
 
 </li>
 <li>
 
 Giza Governorate (Mohandessen -Haram- 6th of October-Zayed area.)
 
 </li>
 <li>
 
 Alexandria Governorate
 
 </li>
 <li>
 
 Damietta Governorate
 
 </li>
 <li>
 
 Minya Governorate (Mina - Samalut )
 
 </li>
 <li>
 
 Beni-Suef Governorate
 
 </li>
 <li>
 
 Assiut Governorate
 
 </li>
 <li>
 
 Dakahlia Governorate (Gamasa )
 
 </li>
 </ul>
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 
 Providing banking products and services for the royal clients.
 
 </li>
 <li>
 
 Managing the relationship with the royal clients to retain existing clients and expand the existing portfolio.
 
 </li>
 <li>
 
 Manage the customers portfolio effectively to increase the bank&rsquo;s segment profitability.
 
 </li>
 <li>
 
 Ensure providing prompt assistance to the Royal clients.
 
 </li>
 <li>
 
 Ensure customers satisfaction and aligning with the concerned bank&rsquo;s functions to solve the Royal client&rsquo;s complaints.
 
 </li>
 <li>
 
 Ensure meeting the business sales plan targets for the royal segment.
 
 </li>
 <li>
 
 Ensure constant contact and follow up with the royal clients to ensure providing them with the best services and financial solutions.
 
 </li>
 <li>
 
 Preparing and submitting the required monthly reports related to the managed portfolio.
 
 </li>
 <li>
 
 Follow up on the royal clients&rsquo; requests.
 
 </li>
 <li>
 
 Ensuring compliance with the bank's policies and regulations.
 
 </li>
 </ul>
 
 
 
 
 
 
 Job Qualifications:
 
 
 
 
 
 
 <ul>
 <li>
 
 A relevant University degree
 
 </li>
 <li>
 
 Minimum 3 to 5 years&rsquo; experience in the retail banking.
 
 </li>
 </ul>
 
 
</div>

Royal Relationship Manager

Smartera 3S Solutions and Systems

<div>
 We are seeking an experienced IT Project Manager with a strong background in systems and software development for banking customers to lead and deliver technology projects from initiation to closure. The candidate should have 5+ years of experience managing cross-functional teams, ensuring projects are delivered on time, within scope, and aligned with business and regulatory requirements.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Plan, manage, and deliver IT projects related to banking applications and software platforms
 
 </li>
 <li>
 Define project scope, goals, timelines, and deliverables in collaboration with stakeholders
 
 </li>
 <li>
 Coordinate with internal teams (development, QA, infrastructure, security) and external vendors
 
 </li>
 <li>
 Manage project budgets, resources, risks, contract management and billing
 
 </li>
 <li>
 Ensure compliance with banking regulations, security standards, and internal policies
 
 </li>
 <li>
 Track project progress, prepare status reports, and communicate updates to management
 
 </li>
 <li>
 Identify issues and implement corrective actions to ensure successful project delivery
 
 </li>
 <li>
 Support UAT, deployment, and post-implementation reviews
 
 </li>
 <li>
 Apply Agile, Scrum methodologies as appropriate
 
 </li>
 <li>
 Mange customer communication
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field
 
 </li>
 <li>
 5+ years of experience as an IT Project Manager
 
 </li>
 <li>
 Proven experience in banking, financial services, or fintech projects
 
 </li>
 <li>
 Strong understanding of software development life cycle (SDLC)
 
 </li>
 <li>
 Experience working with Agile/Scrum methodologies
 
 </li>
 <li>
 Excellent stakeholder management and communication skills
 
 </li>
 <li>
 Strong problem-solving and decision-making abilities
 
 </li>
 <li>
 Experience using project management tools (Jira, MS Project, Confluence, etc.)
 
 </li>
 <li>
 PMP, PRINCE2, or Agile certification is a plus
 
 </li>
 </ul>
</div>

IT Project Manager

dopay

<div>
 
 About Dopay
 
 
 
 dopay is building the infrastructure that helps businesses move away from cash payroll and gives employees reliable access to digital financial services. We operate at the intersection of payments, regulation, and real-world operations, with a strong focus on scale, trust, and financial inclusion.
 
 
 As part of our next phase, dopay is preparing to obtain a Payment Service Provider (PSP) license from the Central Bank of Egypt, a foundational milestone for the company's long-term growth.
 
 
 
 The Role
 
 
 
 We are hiring a Program Manager to lead dopay through the PSP licensing process and to help design how the company operates as a licensed entity.
 
 
 This is not a narrow compliance role. It is a senior cross-functional role that sits between regulation, business operations, product, and technology. You will own the licensing program end-to-end while ensuring the business is genuinely ready to operate as a licensed PSP on Day 1 &mdash; operationally, commercially, and organizationally.
 
 
 Once the PSP license is granted, this role evolves into owning critical, cross-functional initiatives across the company to support our growth objectives.
 
 
 
 What You'll Do
 
 
 
 You will translate PSP regulatory requirements into a clear execution plan and drive it across legal, finance, risk, operations, product, and engineering. You'll coordinate internal teams and external advisors, keep timelines tight, surface risks early, and support structured engagement with the Central Bank of Egypt and our bank partners.
 
 
 In parallel, you'll help design dopay's licensed-state operating model &mdash; defining how regulated processes actually work day-to-day, from onboarding and transaction monitoring to incident management, outsourcing oversight, and regulatory reporting. Your focus will be on embedding regulatory requirements into real workflows.
 
 
 Post-license, you'll lead cross-functional programs related to regulated products, services, and operating models, acting as a bridge between growth, operations, product, platform, and risk to ensure initiatives are scalable, executable, and defensible under regulatory scrutiny.
 
 
 
 What Success Looks Like
 
 
 
 The PSP license is submitted on time and with credibility. dopay is operationally ready to function as a licensed PSP from Day 1. Regulatory requirements are embedded into how teams actually work. After licensing, regulated products and services can scale faster because the foundations were designed correctly.
 
 
 
 Requirements
 
 
 
 
 Who We're Looking For
 
 
 
 You have experience leading complex, cross-functional initiatives in regulated environments such as fintech, banking, payments, or similar sectors. You are comfortable working across business, operations, product, technology, and compliance, and you can turn regulatory ambiguity into structured execution.
 
 
 You are pragmatic, detail-aware without being bureaucratic, and comfortable being accountable in high-stakes situations. Experience working with regulators, auditors, or supervisory bodies is a strong plus. Arabic and English fluency is required.
 
 
 
 Job Requirements
 
 
 
 <ul>
 <li>
 5+ years of experience leading complex, cross-functional initiatives in regulated environments (e.g. fintech, banking, payments, financial services, telecom, or similarly supervised sectors)
 </li>
 <li>
 Proven experience owning program-level outcomes across multiple teams, rather than delivering a single, fixed-scope project
 </li>
 <li>
 Strong understanding of how regulation impacts business models, operating processes, and product design, not just documentation
 </li>
 <li>
 Demonstrated ability to translate regulatory or supervisory requirements into practical execution plans and real operating workflows
 </li>
 <li>
 Experience working with regulators, supervisory bodies, auditors, or external compliance stakeholders is strongly preferred
 </li>
 <li>
 Comfort operating in environments with high ambiguity, evolving requirements, and competing priorities
 </li>
 <li>
 Ability to coordinate and influence senior stakeholders across business, operations, product, technology, risk, and compliance without formal authority
 </li>
 <li>
 Excellent written and verbal communication skills, including the ability to produce clear, regulator-grade documentation
 </li>
 <li>
 Pragmatic, execution-oriented mindset with sound judgment under pressure
 </li>
 <li>
 Experience in high-growth or scaling organizations is a strong plus
 </li>
 <li>
 Fluency in Arabic and English is required
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 Why Join dopay?
 
 
 
 You'll be be part of a fast-growing fintech company revolutionizing payroll disbursement in Egypt and work closely with senior leadership on one of the most important milestones in the company's journey. This role offers long-term ownership beyond licensing and the opportunity to help shape how a fintech operates under regulation at scale.
</div>

Program Manager

<div>
 
 
 Job Duties &amp; Responsibilities:
 
 
 <ul>
 <li>
 Analyze customer data to identify opportunities for improvements in business processes that lead to an increased number of complaints/ inquiries.
 </li>
 <li>
 Serves as an operational resource in the analysis of events through expedited problem identification, recommendations and resolutions.
 </li>
 <li>
 Maintains collaborative relationships across the organization based on trust, expertise, and reliability to obtain information and content from leaders and front-line staff, fostering successful root cause completion.
 </li>
 <li>
 Facilitates process mapping sessions and focus groups to gain understanding of business processes and underlying problem areas.
 </li>
 <li>
 Uses clear and understandable communication to report on findings, and recommendations.
 </li>
 <li>
 Suggests amendments to current practices in an effort to build greater consistency across customer touchpoints.
 </li>
 <li>
 Assist in the delivery of proactive service by coaching the call center agents.
 </li>
 <li>
 Manage some initiatives identified as part of segment/product customer journeys.
 </li>
 <li>
 Ensure regular updates are shared with the management team.
 </li>
 <li>
 Work with cross-functional teams to implement the improvements identified within the stipulated time.
 </li>
 <li>
 Ensure that the complaints team is up to date in terms of required training and knowledge.
 </li>
 <li>
 5-7 years of banking experience, with strong focus on customer relationship management and complaints handling.
 </li>
 </ul>
 
 
</div>

Complaints Manager

Temenos

<div>
 
 About Temenos
 
 
 
 Temenos (SIX: TEMN) is a global leader in banking technology. Through our market-leading core banking suite and best-in-class modular solutions, we are modernizing the banking industry. Banks of all sizes utilize our adaptable technology &ndash; deployed on-premises, in the cloud, or as SaaS &ndash; to deliver next-generation services and AI-enhanced experiences that elevate banking for their customers. Our mission is to create a world where people can live their best financial lives.
 
 
 For more information, please visit www.temenos.com.
 
 
 
 THE ROLE
 
 
 
 You will be responsible for the project delivery, being involved in the process from early stages such as pre-sales estimations and workshops until end of implementation. You will be accountable of all services contractual engagements related to the project and the financial delivery of the project. You will take the leadership in project planning, resourcing, progress reporting, project team management, troubleshooting and the continuing maintenance of good customer relations.
 
 
 
 OPPORTUNITIES
 
 
 
 
 <ul>
 <li>
 You will determine the scope and clear business objectives of the project and the critical success factors of implementation projects.
 </li>
 <li>
 You will prepare and communicate Project Plan to client, project team and Client Services Management.
 </li>
 <li>
 You will manage client expectations and ensure implementation is within the agreed scope and timeframe.
 </li>
 <li>
 You will develop and maintain close relationships with the client and ensure they are fully satisfied.
 </li>
 <li>
 You will plan, manage and maximize utilization of project resources.
 
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 <ul>
 <li>
 You should have a University degree in Information Technology or equivalent experience.
 </li>
 <li>
 You should have a PMP certified or equivalent.
 </li>
 <li>
 You should have a minimum of 5 years&rsquo; experience as Project Manager in software development or product customization environment delivering large / complex enterprise software projects to the financial services industry.
 </li>
 <li>
 You should have previous experience in Core Banking solutions replacement / implementation - essential. T24 preferred.
 </li>
 <li>
 You should have excellent verbal and written communication skills.
 </li>
 <li>
 You should speak Arabic and English.
 </li>
 <li>
 You should have experience in independently driving projects and managing cost, schedule and quality.
 </li>
 <li>
 You should have strong financial and business acumen.
 </li>
 <li>
 You should have a good knowledge of Microsoft Project, Word, Excel and Power Point.
 </li>
 <li>
 You should be able to spend extensive time on client site and you should be prepared to travel if required.
 
 
 
 </li>
 </ul>
 
 VALUES
 
 
 
 
 <ul>
 <li>
 Care about project delivery.
 </li>
 <li>
 Commit to the full project life cycle until the end of implementation.
 </li>
 <li>
 Collaborate with all project stakeholders.
 </li>
 <li>
 Challenge yourself to continue to maintain good customer relations.
 
 
 
 </li>
 </ul>
 
 SOME OF OUR BENEFITS include:
 
 
 
 
 <ul>
 <li>
 Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
 </li>
 <li>
 Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership
 </li>
 <li>
 Family care: 4 weeks of paid family care leave
 </li>
 <li>
 Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
 </li>
 <li>
 Study leave: 2 weeks of paid leave each year for study or personal development
 
 
 
 </li>
 </ul>
 Please make sure to read our Recruitment Privacy Policy
 
 
</div>

Project Manager

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