business intelligence analyst (hotel revenue data) Jobs in Haryana India

business intelligence analyst (hotel revenue data)

business intelligence analyst hotel revenue data

American Express Global Business Travel

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 Amex GBT is a place where colleagues find inspiration in travel as a force for good and &ndash; through their work &ndash; can make an impact on our industry. We&rsquo;re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
 
 
 
 Position Overview :
 
 
 
 This role sits within the Global Business Partnerships (GBP) team which manages relationships with core suppliers across airlines, hotels, rail, and car rental. Within GBP, the Global Revenue Management (GRM) data team is responsible for managing the data infrastructure, producing reports, and providing insights into the performance of our suppliers. As our hotel business grows and data becomes a key strategic pillar, this role will play an active part in both defining and delivering future data needs for GBP.
 
 
 
 What You&rsquo;ll Do on a Typical Day   :
 
 
 
 Reporting to the Manager, Hotel Revenue Reporting Data, the Business Intelligence Analyst will provide specialized BI and reporting expertise and support for the teams.
 
 
 This role is considering a subject matter expert in BI and Reporting and is accountable for the development, adoption and ongoing enhancement of a best-in-class reporting and/or BI solutions and deliver an ad-hoc requests for enterprise stakeholders across multiple business units.
 
 
 This includes:
 
 
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 Creating and managing BI reports and dashboards to deliver actionable business insights.
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 Analyzing large datasets to identify trends, patterns, and opportunities for business improvement.
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 Collaborating with stakeholders to understand their data needs and provide analytical support.
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 Communicating analytical insights effectively to both technical and non-technical audiences.
 
 
 
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 </ul>
 
 What We&rsquo;re Looking For :
 
 
 
 <ul>
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 Extensive experience as Data Analyst, or Business Intelligence Developer/Analyst (BAU and ad-hoc).
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 Strong research, quantitative data analysis, and problem-solving skills with the ability to develop/analyze business insights that will help to drive new business opportunities.
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 Experience in business analysis, including requirements gathering, process improvement, and strategic planning.
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 Strong understanding of data visualization principles and best practices.
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 Highly skilled in the use of visualization tools such as Power BI to develop comprehensive reporting solutions utilizing existing data infrastructure.
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 Knowledge of Machine Learning and AI concepts.
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 Proficient in SQL query writing, experience manipulating large volume of complex data.
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 Advanced knowledge of Microsoft Excel and Access, including pivot tables, reference indexing, VLOOKUP, IF statements, macros, and VBA.
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 High level of attention to detail, ensuring data accuracy and integrity.
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 Ability to work well under pressure, manage multiple tasks, and maintain flexibility in a fast-paced environment.
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 Demonstrates strong presentation skills, with the ability to communicate complex information clearly and effectively in both verbal discussions and PowerPoint presentations / emails.
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 Ability to work against tight deadlines and collaborate with colleagues globally.
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 Self-motivated with a proven track record of driving results with minimal supervision.
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 Knowledge of the travel industry is advantageous.
 
 
 
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 </ul>
 
 Educational Requirements:
 
 Bachelor&rsquo;s degree in a discipline related to functional work (such as Computer Science, Economics, Information Systems, or Business Analytics) and 5+ years of relevant work experience, or an equivalent combination of work experience and education. A Master&rsquo;s degree is preferred but not required.
 
 
 
 Location
 
 
 
 Gurgaon, India
 
 
 
 The #TeamGBT Experience
 
 
 
 Work and life: Find your happy medium at Amex GBT.
 
 
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 Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
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 Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
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 Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
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 We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
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 And much more!
 
 
 
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 All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
 
 
 Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
 
 
 Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
 
 
 
 What if I don&rsquo;t meet every requirement?
 
 If you&rsquo;re passionate about our mission and believe you&rsquo;d be a phenomenal addition to our team, don&rsquo;t worry about &ldquo;checking every box;" please apply anyway. You may be exactly the person we&rsquo;re looking for!
</div>

Business Intelligence Analyst (Hotel Revenue Data)

Swiggy

<div>
 Way of Working - Office/Field - Employees will work full-time from their base location
 
 
 
 About Swiggy
 
 
 
 Swiggy is India's leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500 cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation.
 
 
 Built on the back of robust ML technology and fueled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India.
 
 
 From starting out as a hyperlocal food delivery service in 2014, to becoming a logistics hub of excellence today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.
 
 
 With Swiggy's New Supply and the recent launches of Swiggy Instamart, Swiggy Genie, and Guiltfree, we are consistently making waves in the market, while continually growing the opportunities we offer our people.
 
 
 Role &ndash; Sales Manager I
 
 
 
 Job Responsibilities
 
 
 
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 Serve as the primary point of contact for assigned client accounts, understanding their goals, needs, and challenges
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 Develop account strategies to overcome the challenges and action plans to meet client objectives and maximize account growth as per the target
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 Conduct regular F2F business reviews with clients, discussing performance, identifying areas for improvement, and presenting new opportunities
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 Track and analyze account performance, sales data, account funnel, and market trends to identify opportunities and challenges
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 Drive business growth for newly onboarded partners by working on their basic hygiene and health metrics
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 Deliver Incremental Revenue from the assigned clients through monetization and commercial improvements
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 Deliver incremental counter share for all assigned clients by strategic planning to dominate market share
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 Maintaining a strong relationship with restaurant owners and delivering best-in-class restaurant NPS
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 Collaborate with internal teams to coordinate and deliver exceptional service to clients, addressing any issues or concerns promptly
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 Generate leads and proactively approach potential clients, presenting our value proposition and securing new partnerships
 
 
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 </ul>
 
 Desired Candidate
 
 
 
 <ul>
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 Graduate with excellent communication skills.
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 Good working knowledge and experience of e-commerce activities and all online marketing channels
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 Confident, Pleasing and a go-getter personality
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 Effective communication skills
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 Attitude &amp; Aptitude for Sales
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 Should be a team player, working alongside people from all walks of life
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 Analytical, good Excel skills
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 Leadership and Influencing skills: Identify, builds, and use a wide network of contacts with people at all levels, internally and externally. Achieves a good result through a well-planned approach
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 Initiative &amp; Flexibility: Recognizes the need to adapt to change &amp; implement appropriate solutions. Be able to identify opportunities and recommend/influence change to increase the effectiveness and success of campaigns
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 Creativity &amp; Initiative: Demonstrate creativity &amp; originality in their work and have the personal drive and initiative to bring about change and help drive the business forward.
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 Being the face of Swiggy in the market and standing up for the values we believe in
 
 
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 Key Skills Required
 
 
 
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 P&amp;L UnderstandingMarket Research and Intelligence
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 Customer Lifetime Value
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 Business Development
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 Data Logic
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 Data Interpretation
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 Data Visualization
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 MS Excel
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 Data Analysis
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 Result Orientation
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 Managing Relationships
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 Conflict Management
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 Problem-Solving
 
 
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 </ul>
 "We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, disability status, or any other characteristic protected by the law"
</div>

Sales Manager I

Rentokil Initial

<div>
 
 About Rentokil PCI
 
 
 
 Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.
 
 
 For more details: https://www.rentokil-pestcontrolindia.com
 
 
 
 About The Role
 
 
 
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 The ADM / DM is responsible for Sales, Operations and P&amp;L of the assigned Divisions consisting of Branches and Base Offices. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
 
 
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 Job Responsibilities
 
 
 
 SALES, OPERATIONS &amp; CRM
 
 
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 Implementation of the organisation goals in the Division.
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 Planning and achieving segment-wise revenue (CBU/RBU/etc.) as per annual operating plan. Ensure the revenue target is achieved.
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 Guiding and ensuring that branches achieve profitable business. Guide Branches for expansion of RPCI services in the Region.
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 Responsible for ensuring financial goals are met such as credit policy, expenses, profitability.
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 Reviewing branches periodically for their performance as per annual plan and initiating course corrections.
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 Ensure operations of the branches are smooth and as per the SOPs.
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 Quarterly / monthly reviews, analysis and reporting of business performance to the Regional Head.
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 Monitoring competitor activities &amp; gathering market intelligence for planning sales strategy.
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 Engage &amp; Collaborate with Marketing, OPEX, Procurement in alignments with company's annual objectives.
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 Participation in customer meets conducted by branches and monitoring promotional activities.
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 Identifying and visiting key customers of each branch to ensure that customer's needs are being met. Ensure customer contact management and customer relations.
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 Ensuring compliance of all company policies by branches. Periodical visits to branches for identifying and resolving issues.
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 Attending customer complaints, wherever essential. Monitoring of costing for major jobs and Ensuring quality of services is maintained in the Region.
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 Accountable for customer satisfaction and retention
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 Ensuring that all the branches in the divisions are delivering the services ON TIME as per static visits &amp; ensuring minimum backlog helping in ON TIME RENEWAL
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 Ensuring that in all the branches in the divisions SCP devices are active at all times &amp; used for all service delivery
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 Regular monitoring the operations KPI with Branch Managers &amp; Operations teams in order to achieve the organisational operations KPIs
 
 
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 Overall Administration
 
 
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 Ensure compliance to policies are effectively followed in the Division including- HR, Training, SHE, PN, ATEX
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 Conducting performance appraisal of branch managers once in six months. Also ensuring that BMs maintain transparency with their subordinates while appraising them
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 Conveying company policies &amp; relevant matters to branches in clear terms on time.
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 Coordinate with HR dept, to handle IR and HR related issues at the Divisional level to maintain cordial relations with employees
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 Ensure all supporting documents pertaining to appointments are sent by Branches.
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 Ensure compliance by all branches to statutory requirements and company's policies.
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 Ensuring the branches are working in a congenial and harmonious working atmosphere, ensuring equal opportunity to work, earn incentive and perform
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 Grooming BMs for shouldering higher responsibilities. Mentoring of BMs / CSE / OE and prepare them to carry it down the line
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 Handling grievances of subordinates
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 Implementation of SHE related policies and ensure safety of employees and customers during the services rendered
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 Monitoring &amp; ensuring that employee training and evaluations are fulfilled as per job requirement.
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 Recruitment of qualified employees &amp; creating a pool for meeting branch needs.
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 To address Branch issues to CO / Regional Head and keep BM updated within a reasonable time.
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 Work out a growth plan for top performers in the branches.
 
 
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 Key Result Areas
 
 
 
 <ul>
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 Divisional KPI's
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 Faster Response - 2/24: 98/100, Root cause analysis and CVC
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 P&amp;L - Base/Branch Targets and Service Productivity
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 Achieving Gross sales, jobbing and product sales targets
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 Achieving Total Sales revenue
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 Customer retention
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 Customer Voice Counts
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 Your Voice counts progress
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 Sales &amp; Service/contract colleagues' retention
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 Managing DSO/Collections
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 SOS: minimum 95%
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 Productivity as per AOP targets
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 SCP Usage - minimum 95% &amp; Active devices 100%
 
 
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 Competencies (Skills Essential To The Role)
 
 
 
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 Deliver results: Need to deliver what's required
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 Act Commercially: Uses business thinking
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 Manage Self: Manage own emotions
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 Coach and Develop: Coach and Develop by giving practical support
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 Work with Others: Work with Others being a team player
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 Display leadership: Display leadership through communicating expectations &amp; direction
 
 
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 Role Type / Key Working Relationships
 
 
 
 <ul>
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 Leadership Role
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 Role will be working closely with Senior Leadership Team and Branch team to meet the objectives of the organisation
 
 
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 What can you expect from RPCI?
 
 
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 Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in:
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 Safety
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 Integrity
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 Innovation
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 Learning &amp; Development
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 Open &amp; Transparent
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 Performance Orientation
 
 
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 </ul>
 DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.
 
 
 
 Requirements
 
 
 
 Educational Qualification / Other Requirement:
 
 
 <ul>
 <li>
 Bachelor's Degree (or its equivalent) in a related area. A Master's Degree in Marketing will be an added advantage.
 </li>
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 The candidate should have at least 6-8 years or more of managerial experience
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 He should have experience in handling large teams of sales and other functions and a proven track record of performance.
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 The candidate should be willing to travel extensively; ideally a person from a service industry background would fit the requirement.
 
 
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 </ul>
 
 Benefits
 
 
 
 
 Are you interested? Here's what you can expect when you join us
 
 
 
 Attractive Base Salary
 
 
 Annual Performance Based Bonus
 
 
 Group Mediclaim Insurance Policy
 
 
 Travel Reimbursement
 
 
 
 Equal Opportunities
 
 
 
 Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.
</div>

Assistant Divisional Manager Operations - Haryana

CITYFURNISH

<div>
 As a Chat Support Team Leader, you will oversee and guide a team of chat support agents. You&rsquo;ll ensure high quality service through chat channels, meet performance and customer satisfaction metrics, manage escalations, mentor agents, and continuously improve processes. You&rsquo;ll act as the bridge between agents and senior management, ensuring operational excellence and excellent customer experience.
 
 
 
 Key Responsibilities
 
 
 
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 Lead, coach, mentor, and motivate a team of chat support agents to achieve high performance, quality, and customer satisfaction.
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 Monitor daily performance metrics (e.g. response time, resolution time, average handle time (AHT), customer satisfaction (CSAT), first contact resolution (FCR)) and ensure SLAs are met.
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 Conduct regular 1‑on‑1s, performance reviews, feedback sessions, and coaching to help agents improve.
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 Handle escalated chats / issues that are beyond the agents' scope; ensure proper resolution and follow‑up.
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 Ensure team adherence to company policies, chat best practices, brand tone, compliance, confidentiality, etc.
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 Collaborate with QA / Training teams to ensure consistent quality, identify training gaps, design/implement training refresher sessions.
 </li>
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 Manage scheduling, shift coverage, workload balancing to ensure availability of chat support during required hours.
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 Use data and reports to spot trends, recurring issues, areas for improvement; propose process improvements.
 </li>
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 Lead by example, maintain positive team culture, ensure high morale, and assist in onboarding / ramping up new agents
 
 
 </li>
 </ul>
 
 Required Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Prior experience (typically 2‑4 years) in customer support/chat support roles; at least 1‑2 years in a leadership / supervisory role
 </li>
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 Excellent written communication skills; ability to maintain professional, clear, empathetic tone in chat.
 </li>
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 Strong analytical ability: capable of reading and interpreting performance metrics, reports, making data‑driven decisions.
 </li>
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 Good organizational, time management, and multitasking skills.
 </li>
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 Leadership, people‑management, coaching skills.
 </li>
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 Familiarity with chat platforms / customer support or CRM tools (Zendesk, Freshdesk, Intercom, or similar).
 
 
 </li>
 </ul>
 
 Preferred / Nice‑to‑Have
 
 
 
 <ul>
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 Experience in an e-commerce industry is a plus.
 </li>
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 Familiarity with using dashboards, reporting tools, basic analysis / Excel / Google Sheets skills
 
 
 </li>
 </ul>
 
 KPIs / Success Metrics
 
 
 
 <ul>
 <li>
 Resolution time / time to close chats
 </li>
 <li>
 Customer satisfaction (CSAT), Net Promoter Score (NPS) or equivalents
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 First Contact Resolution (FCR)
 </li>
 <li>
 Agent productivity and occupancy
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 <li>
 Quality scores (chat quality, tone and adherence to scripts)
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 <li>
 Escalation rate &amp; resolution of escalations
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 </ul>
</div>

Customer Support Team Leader (Chat)

Lonza

<div>
 India, Haryana
 
 
 Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there&rsquo;s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that&rsquo;s the kind of work we want to be part of.
 
 
 Lonza&rsquo;s Capsules &amp; Health Ingredients business is the trusted partner for innovative products, including capsules and health ingredients, customization services and end-to-end dosage form solutions for pharmaceutical and nutraceutical companies.
 
 
 
 Key Responsibilities
 
 
 
 The Deputy Manager &ndash; HR will assist the Country HR Head in managing day-to-day HR operations at the site. The role requires a strong understanding of HR practices across the employee lifecycle, with focus on Talent Acquisition, Onboarding, Learning &amp; Development, Performance Management, Employee Relations, and Statutory Compliance. The incumbent will also play a key role in driving employee engagement, policy implementation, and supporting business priorities through effective people practices.
 
 
 
 Detailed Job Descriptions
 
 
 
 <ul>
 <li>
 HR Operations &amp; Talent Management
 </li>
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 Manage recruitment and selection for site operators/blue color positions.
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 Oversee smooth onboarding, induction, and integration of new employees.
 </li>
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 Support performance management cycle &ndash; goal setting, mid-year, and annual reviews.
 </li>
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 Drive employee learning &amp; development initiatives aligned with business needs.
 </li>
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 Employee Engagement &amp; Communication
 </li>
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 Facilitate transparent communication between employees and management (townhall meetings etc).
 </li>
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 Organize employee engagement activities and support cultural initiatives.
 </li>
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 Provide HR support and guidance to employees on queries and policies.
 </li>
 <li>
 Policy, Benefits &amp; Compliance
 </li>
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 Support formulation, implementation, and review of HR policies at site level.
 </li>
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 Ensure adherence to statutory compliances under applicable Labour Laws.
 </li>
 <li>
 Administer Employee Health Insurance and Term Life Insurance programs , including enrollment, claims coordination, and employee communication.
 </li>
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 Maintain HR records, documentation, and reporting as per audit requirements.
 </li>
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 Employee Relations
 </li>
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 Assist in handling employee relations issues, grievances, and disciplinary matters.
 </li>
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 Build trustful relationships with employees to maintain a positive work environment.
 </li>
 <li>
 Support union/works council interactions where applicable.
 </li>
 <li>
 HR Projects &amp; Support
 </li>
 <li>
 Partner with the Country HR Head in implementing strategic HR initiatives.
 </li>
 <li>
 Support diversity, equity, and inclusion goals at the site.
 </li>
 <li>
 Lead or participate in HR projects and continuous improvement initiatives.
 
 
 </li>
 </ul>
 
 Key Requirements
 
 
 
 <ul>
 <li>
 Master&rsquo;s degree in Human Resources, Business Administration, or related field.
 </li>
 <li>
 8&ndash;10 years of progressive HR experience, preferably in a manufacturing/site setup.
 </li>
 <li>
 Strong knowledge of Indian Labour Laws and statutory compliance requirements.
 </li>
 <li>
 Hands-on experience in recruitment, performance management, and L&amp;D.
 </li>
 <li>
 Excellent communication, interpersonal, and problem-solving skills.
 </li>
 <li>
 Ability to manage multiple priorities with attention to detail.
 </li>
 <li>
 High integrity, resilience, and collaborative mindset.
 
 
 </li>
 </ul>
 Every day, Lonza&rsquo;s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.
 
 
 People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.
 
 
 Reference: R70447
 
 
 Apply
</div>

Deputy Manager - HR

TaskUs

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 
 About Taskus
 
 
 
 
 Want to be part of a company that is changing the game for some of the world's most notable brands and disruptive companies? We thought so. At TaskUs we look for individuals who are constantly striving for excellence in both their personal and professional lives. Our rapid growth demands high performance, and we're proud to say that we have a talented and motivated team along for the ride. If you're looking for a new challenge or just want to be a part of something historic, join us. Let's change the way the world works.
 
 
 
 
 Responsibilities (including, But Not Limited To)
 
 
 
 <ul>
 <li>
 Develop and implement HR strategies aligned with business objectives to support organizational growth and success within the country..
 </li>
 <li>
 Provide strategic HR leadership and guidance to HR teams, ensuring consistency and alignment with global HR policies and procedures.
 </li>
 <li>
 Collaborate with senior leadership to identify workforce needs, talent gaps, and succession planning initiatives.
 </li>
 <li>
 Partner with talent acquisition efforts, including workforce planning, recruitment, and onboarding processes to service and retain top talent across diverse geographies.
 </li>
 <li>
 Drive employee engagement and retention strategies, including performance management, career development, and employee relations initiatives.
 </li>
 <li>
 Assist on compensation and benefits programs to ensure competitiveness and compliance with local regulations and industry standards.
 </li>
 <li>
 Develop and implement training and development programs to enhance employee skills and competencies, fostering a culture of continuous learning and development.
 </li>
 <li>
 Stay abreast of industry trends, regulatory changes, and best practices in HR management to ensure compliance and adaptability in a dynamic business environment.
 </li>
 <li>
 Serve as a trusted advisor to senior leadership on HR-related matters, providing insights and recommendations to drive organizational effectiveness and employee engagement.
 </li>
 <li>
 Responsible for managing employee grievance/escalation reaching the team through various leadership channels
 </li>
 <li>
 Facilitate grievance handling: counselling, establishment and maintenance of communication channels
 
 
 </li>
 </ul>
 
 Qualifications/Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Human Resources Management, Business Administration, or related field; Master's degree preferred.
 </li>
 <li>
 Minimum of 10 + years of progressive HR management experience, with a focus on the BPO or outsourcing industry.
 </li>
 <li>
 Proven track record of success in developing and implementing HR strategies to support business objectives in a multinational environment.
 </li>
 <li>
 Strong knowledge of HR policies, practices, and regulations, with the ability to navigate cultural and legal differences effectively.
 </li>
 <li>
 Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization.
 </li>
 <li>
 Strategic thinker with the ability to translate business needs into HR initiatives and solutions.
 </li>
 <li>
 Demonstrated ability to drive change and manage complex projects in a fast-paced, dynamic environment.
 </li>
 <li>
 Proficiency in HRIS systems and Microsoft Office Suite.
 
 
 </li>
 </ul>
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2509_12763
 
 
 Posted At: Wed Sep 17 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
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Senior Manager - HR

Citi

<div>
 
 Desired Candidate Profile :
 
 
 
 <ul>
 <li>
 Knowledge in Capital markets
 </li>
 <li>
 Knowledge about market product is must.
 </li>
 <li>
 Should have knowledge of Mutual/Long fund and Hedge Fund industry.
 </li>
 <li>
 Ability to handle multiple tasks under extremely time sensitive conditions.
 </li>
 <li>
 Understanding of trade economics related confirmation and settlements and its process flow.
 </li>
 <li>
 Flexible enough to work in any shifts as per business needs.
 </li>
 <li>
 Relevant 3-4 yrs. of Listed Securities experience along with reconciliation is an asset.
 
 
 </li>
 </ul>
 
 Key Responsibilities / Functions / Role:
 
 
 
 <ul>
 <li>
 Preparing daily trades, position and reconciliation
 </li>
 <li>
 Reconcile and resolve exceptions including accrual differences, depository position differences, income tracking errors, cash breaks, and suspense breaks
 </li>
 <li>
 Assist confirmations &amp; settlements team in covering all Listed products such as equity, fixed income, FX-NDFs products.
 </li>
 <li>
 Good Understanding of Swift Messages MT541, MT543, MT545, MT547, MT548 and its routing.
 </li>
 <li>
 Assist swap confirmation team in developing and implementing projects and software which promote automation and efficiency.
 </li>
 <li>
 Liaison between trading desk, reconciliation and control group, and counterparties to resolve any economic discrepancies on trades in timely, efficient manner
 </li>
 <li>
 Handle clients&rsquo; cpties inquiries via telephone and other sources timely and appropriately within defined standards and deliver high quality service to internal and external customers.
 </li>
 <li>
 Ability to follow established procedures to ensure breaks are not caused / minimized, causal are tracked and metrics updates are accurate
 </li>
 <li>
 Good Team Player
 </li>
 <li>
 Quick learner
 </li>
 <li>
 Should be willing to work in shifts and flexible work hours as per process requirements
 </li>
 <li>
 Profound ability in identifying disputes and resolve discrepancies with counterparties in real time (Individual transaction discrepancies, fully auditable party to party communication etc.)
 </li>
 <li>
 Should be able to work with the recon teams / clients / brokers / counter-parties / Custody for resolving exceptions.
 
 
 </li>
 </ul>
 Education
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree or equivalent industry experience
 </li>
 <li>
 PG education, preferably with commerce, Finance background.
 
 
 </li>
 </ul>
 
 Skills:
 
 
 
 <ul>
 <li>
 Good communication / Domain skills.
 </li>
 <li>
 Good analytical, problem-solving and conceptual skills
 </li>
 <li>
 Proven interpersonal skills
 </li>
 <li>
 Ability to deal with problems as they arise in an environment with multiple priorities
 </li>
 <li>
 Ability to react to situations quickly and effectively
 </li>
 <li>
 A self-starter with high energy, initiative and self-motivated to advance within the firm
 </li>
 <li>
 Capabilities in fundamental financial calculations and settlement accounting.
 </li>
 <li>
 General knowledge of securities and derivative or products, including fixed income, equity, commodity, interest rates is an asset. This includes basic understanding of the underlying revaluation principles, accounting treatments, operational controls, credit and price risks, and market practices.
 </li>
 <li>
 General knowledge of trade life cycle, Fund transfer and control is an asset
 </li>
 <li>
 Proficiency in MS Office (Excel &amp; Word).
 
 
 </li>
 </ul>
 ------------------------------------------------------
 
 
 
 Job Family Group:
 
 
 
 Operations - Transaction Services
 
 
 ------------------------------------------------------
 
 
 
 Job Family:
 
 
 
 Securities and Derivatives Processing
 
 
 ------------------------------------------------------
 
 
 
 Time Type:
 
 
 
 Full time
 
 
 ------------------------------------------------------
 
 
 
 Most Relevant Skills
 
 
 
 Please see the requirements listed above.
 
 
 ------------------------------------------------------
 
 
 
 Other Relevant Skills
 
 
 
 For complementary skills, please see above and/or contact the recruiter.
 
 
 ------------------------------------------------------
 
 
 
 Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
 
 
 
 
 If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
 
 
 Accessibility at Citi.
 
 
 
 
 View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.
 
</div>

Securities & Derivatives Analyst

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