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business operations analyst

GE HealthCare

<div><h1 class="jobSectionHeader">Job Description Summary</h1>
Responsible for activities and processes for driving first class service contracts process execution, data accuracy and billing excellence. He/she will manage the day-to-day operations, ensuring key Business Operations KPIs are met and workload is evenly distributed across the team. Support the business operations leader on activities are related to driving growth by setting up effective processes to collect &amp; analyze data. 
 
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.<h1 class="jobSectionHeader">
Job Description</h1>
Roles and Responsibilities:
The primary focus of this role is to support Business Operations Department in the development and growth. This may include but not be limited to the following:<ul><li>
Ensure first class service contract process execution on customer service contracts; non-contract services; data entry and data quality including additions, deletions, and modifications to the existing contracts.</li><li>
Update Service Max with all newly installed and rev rec&rsquo;d systems with their standard and extended warranty start date and end date as per the Commissioning Acceptance Certificate (CAC).</li><li>
Ensure quality and integrity of the customer contracts as they are entered into the system.</li><li>
Utilizes general business knowledge acquired through education or prior experience. Understands how efforts within the team contribute to overall objectives.</li><li>
Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.</li><li>
Ensure timely and accurate billing of customers for contract and non-contract services.</li><li>
Keeping SFDC up-to date by updating opportunities and utilize SFDC to create and export useful reports.</li><li>
Analytical reports to be published will include, but not be limited to, Pending invoicing report, Invoicing Analysis, PM planning and monitoring report.</li><li>
Work closely with Service Team, Finance, and cash team to resolve and process-related issues.</li><li>
Supporting Business Operations team in all requirements within their scope.</li><li>
Identify and report any quality or compliance concerns and take immediate corrective action as required.</li><li>
Provide regular update for the business requirements status to the Business Operations Leader.</li><li>
Effectively manage and prioritize various projects with minimal supervision.</li><li>
Special projects as and when assigned.</li><li>
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations.</li></ul>
Required Qualifications:<ul><li>
A bachelor&rsquo;s degree from an accredited college or university.</li><li>
Minimum 2&ndash;3 Years&rsquo; experience with Business Administration or Finance or Accounting degree.</li><li>
Excellent written and verbal communication skills.</li><li>
Fluent in English and Arabic (essential).</li><li>
Proficient at PC office software such as excel, word, PowerPoint etc.</li><li>
Ability to operate effectively in a multi-tasking, dynamic environment, while maintaining a forward-thinking and customer-first attitude.</li></ul>
Desired Characteristics<ul><li>
Finance and Accounting is preferred.</li><li>
Proficiency in Microsoft Excel for data analysis and reporting.</li><li>
Experience in operating any ERP/CRM solution.</li><li>
Excellent communication &amp; Interpersonal skills.</li><li>
Ability to adapt to change and demonstrate flexibility at all times.</li></ul><h1 class="jobSectionHeader">
Additional Information</h1><div><div><div><div><div><div><div>
Relocation Assistance Provided: No</div></div></div></div></div></div></div></div>

Service Business Operations Specialist

TAWANTECH

<div>Role Overview
We are seeking an experienced Business Analyst with strong knowledge of FIS Memento to support implementation, enhancement, and ongoing operations of the Memento platform. The role involves acting as a bridge between business stakeholders and technical teams to ensure accurate requirements gathering and successful delivery. 
Key Responsibilities<ul><li>Gather, analyze, and document business and functional requirements related to FIS Memento</li><li>Work closely with stakeholders to understand regulatory, accounting, and reporting needs</li><li>Translate business requirements into clear functional specifications for technical teams</li><li>Support configuration, testing, and implementation of Memento solutions</li><li>Provide production support and continuous process improvement</li><li>Prepare documentation, workflows, and user guides</li></ul>
Required Skills &amp; Experience<ul><li>3+ years of experience as a Business Analyst in financial systems</li><li>Hands-on experience with FIS Memento (mandatory)</li><li>Strong understanding of financial products, accounting, and regulatory reporting</li><li>Excellent communication and stakeholder management skills</li></ul> 
Nice to Have<ul><li>Experience in banking or capital markets</li><li>Knowledge of data reconciliation and financial controls</li></ul></div>

FIS Memento - Business Analyst

Tamkeen Technologies

<div>We're looking for a talent to assure consistent quality of services by managing the operational activities of the quality assurance department and manage the overall quality performance of all lines of business such as contact center and process outsourcing services.
Roles &amp; Responsibilities :
<ul><li>Oversees all aspects of the delivery of quality-related services keeping operations informed and engaged regarding gaps and sharing best practices. &middot;
</li><li>Responsible for verifying that work is consistently and effectively performed, and deliverables are according to established core procedures, processes, measurements and methodologies. &middot;
</li><li>Monitor all operations that affect quality, analyze quality processes, implement improvements, and maintain Standard Operating Procedures (SOPs). &middot;
</li><li>Monitoring of quality activities end-to-end with applying COPC requirements related to quality department. &middot;
</li><li>Proactively maintain and revise SOPs within the contact center and process outsourcing operations, and ensure employee compliance with documented processes.
</li><li>Utilizes systems and procedures to improve the operating quality and efficiency of the quality department; &middot;
</li>Develop effective relationships with business leaders and peers gaining a deep understanding of business and culture to connect quality management to the business strategy. 
<li>
</li>
</ul>Requirements
1. Bachelor's Degree
2. In-depth knowledge of automated testing and quality tools, quality control, and quality assurance approaches.
3. Experience with business improvement methodologies like Kaizen, Lean, Quality Management System or Six Sigma.
4. Six Sigma, Quality Analyst (CQA) Certification is a plus.
5. COPC HPMT certified required.</div>

Jsour Quality Manager

<div>
 We're looking for a talent to assure consistent quality of services by managing the operational activities of the quality assurance department and manage the overall quality performance of all lines of business such as contact center and process outsourcing services.
 
 
 
 Roles &amp; Responsibilities :
 
 
 
 <ul>
 <li>
 Oversees all aspects of the delivery of quality-related services keeping operations informed and engaged regarding gaps and sharing best practices
 </li>
 <li>
 Responsible for verifying that work is consistently and effectively performed, and deliverables are according to established core procedures, processes, measurements and methodologies
 </li>
 <li>
 Monitor all operations that affect quality, analyze quality processes, implement improvements, and maintain Standard Operating Procedures (SOPs)
 </li>
 <li>
 Monitoring of quality activities end-to-end with applying COPC requirements related to quality department
 </li>
 <li>
 Proactively maintain and revise SOPs within the contact center and process outsourcing operations, and ensure employee compliance with documented processes.
 </li>
 <li>
 Utilizes systems and procedures to improve the operating quality and efficiency of the quality department;
 </li>
 <li>
 Develop effective relationships with business leaders and peers gaining a deep understanding of business and culture to connect quality management to the business strategy
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's Degree
 </li>
 <li>
 In-depth knowledge of automated testing and quality tools, quality control, and quality assurance approaches
 </li>
 <li>
 Experience with business improvement methodologies like Kaizen, Lean, Quality Management System or Six Sigma
 </li>
 <li>
 Six Sigma, Quality Analyst (CQA) Certification is a plus
 </li>
 <li>
 COPC HPMT certified required
 </li>
 </ul>
</div>

Mastercard

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Managing Consultant, Performance Analytics, Advisors &amp; Consulting Services
Managing Consultant / Senior Data Analyst 
 
About the Role 
 
We are seeking an experienced Data Analyst with strong consulting and problem-solving skills. This is not a &ldquo;back-office&rdquo; analytics role &ndash; we need someone who can partner with business leaders, identify opportunities, and deliver end-to-end analytics use cases that drive measurable impact. 
The ideal candidate - a consultant-turned-analyst or an analyst with consulting DNA, who possess the following skills: 
Consulting mindset (e.g., from MBB / Tier-2 consulting, or equivalent problem-solving background) 
Deep analytics expertise in banking industry (data wrangling, statistical modeling, visualization, A/B testing, campaign analysis, scoring/segmentation) 
Business ownership (ability to define problems, design solutions, quantify impact, and implement recommendations) 
 
Key Responsibilities 
 
1. Problem Identification &amp; Solution Design 
Proactively identify key business challenges and growth opportunities in the Cards &amp; Payments portfolio (e.g., acquisition, activation, usage, cross-sell, retention, credit risk, fraud). 
Partner with stakeholders across product, risk, marketing, operations, and digital to frame hypotheses and define problem statements. 
Translate strategic questions into structured analytics projects with clear success metrics. 
2. Analytics Delivery 
Extract, clean, and analyze data from multiple sources (transactional, credit bureau, digital channels, campaigns, etc.). 
Build customer segmentation, predictive models, campaign targeting frameworks, and profitability analyses. 
Design and evaluate experiments / A/B tests, measure business impact, and recommend scale-up actions. 
Deliver compelling storylines via presentations and dashboards (Tableau/PowerBI, SQL, Python, R). 
3. Business Impact &amp; Implementation 
Quantify the incremental revenue, cost savings, or risk reduction from each analytics use case. 
Partner with business units to implement solutions (e.g., optimized cross-sell campaigns, card spend stimulation, improved credit line management). 
Track performance post-implementation and feed learnings back into strategy. 
4. Thought Leadership &amp; Capability Building 
Act as a strategic advisor to card department leadership, not just a data provider. 
Stay up-to-date on best practices in cards, payments, and advanced analytics. 
Mentor junior analysts and contribute to building the analytics culture in the bank. 
Qualifications 
Education: Bachelor&rsquo;s or Master&rsquo;s degree in Economics, Business, Mathematics, Statistics, Computer Science, or related fields. MBA is a plus 
 
Experience: 
 
5&ndash;8 years in banking/fintech analytics (cards/payments preferred) and/or top consulting firm (MBB, Tier-2) with exposure to financial services. 
Proven track record of delivering analytics projects that generated measurable business impact. 
Technical Skills: 
SQL, Python/Alteryx/SAS (for modeling &amp; analysis), advanced Excel, PowerPoint 
BI tools (Tableau, Power BI, Qlik). 
Familiarity with credit scoring, segmentation, customer lifecycle analysis, and campaign effectiveness measurement 
Experience with GenAI is a plus 
Consulting &amp; Business Skills: 
Strong problem-structuring, hypothesis-driven thinking, and executive communication skills. 
Ability to build business cases and present impact in financial terms. 
Stakeholder management skills across senior levels
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul></div>

Managing Consultant, Performance Analytics, Advisors & Consulting Services

Avensys Consulting

<div>
 
 Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.
 
 
 
 
 
 We are currently looking to hire a Quality Analyst. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.
 
 
 
 
 
 Role: Quality Analyst
 
 
 Location: Riyadh, Saudi Arabia
 
 
 Type: Contract (3 months Contract -extendable)
 
 
 Experience: 1-5 years
 
 
 Note: Looking for Immediate Joiners
 
 
 
 
 
 Responsibilities
 
 
 Ensure incident and request handling meets quality standards: audit tickets for accuracy and SLA adherence, identify trends and process gaps, provide feedback and training to improve resolution quality and reporting.
 
 
 
 
 
 We are seeking a detail-oriented and process-driven Quality Analyst to ensure high standards of service delivery across Incident and Request Management operations. The Quality Analyst will be responsible for conducting regular audits, ensuring SLA compliance, identifying performance gaps, and driving continuous improvement initiatives within the Service Desk/ITSM environment.
 
 
 ________________________________________
 
 
 Key Responsibilities:
 
 
 1. Quality Auditing &amp; Compliance
 
 
 &bull; Conduct periodic audits of incident and service request tickets to ensure accuracy, completeness, and adherence to ITIL/organizational quality standards.
 
 
 &bull; Verify that tickets include proper categorization, prioritization, documentation, and resolution steps.
 
 
 &bull; Ensure compliance with SLAs, response timelines, and escalation protocols.
 
 
 &bull; Identify discrepancies, errors, or incomplete ticket handling and ensure corrective measures are implemented.
 
 
 2. Process Monitoring &amp; Improvement
 
 
 &bull; Analyze recurring issues, ticket trends, and operational patterns to identify process gaps or service delivery inefficiencies.
 
 
 &bull; Recommend improvements to enhance the quality, speed, and consistency of incident and request resolution.
 
 
 &bull; Support the development and refinement of standard operating procedures (SOPs) and knowledge articles.
 
 
 3. Feedback, Coaching &amp; Training
 
 
 &bull; Provide structured feedback to Service Desk agents, L1/L2 teams, and other operational staff based on audit findings.
 
 
 &bull; Conduct refresher training sessions to address common errors, ensure process adherence, and improve overall service quality.
 
 
 &bull; Collaborate with team leads to support capability development and performance enhancement.
 
 
 4. Reporting &amp; Documentation
 
 
 &bull; Prepare monthly/weekly quality reports highlighting audit results, SLA performance, accuracy levels, and improvement areas.
 
 
 &bull; Track and maintain quality metrics, KPIs, and compliance dashboards to support operational decision-making.
 
 
 &bull; Document quality findings, improvement plans, and follow-up actions.
 
 
 5. Stakeholder Collaboration
 
 
 &bull; Work closely with Incident Managers, Service Desk Leads, and Process Owners to ensure quality expectations are met.
 
 
 &bull; Participate in review calls, quality meetings, and RCA discussions to drive continuous improvement.
 
 
 &bull; Support internal audits and assist with compliance requirements as needed.
 
 
 ________________________________________
 
 
 Required Skills &amp; Qualifications:
 
 
 &bull; 2&ndash;5 years of experience as a Quality Analyst in IT Support, ITSM, Service Desk, or a similar environment.
 
 
 &bull; Strong knowledge of ITIL processes, especially Incident, Request, and Problem Management.
 
 
 &bull; Experience in ticketing tools such as ServiceNow, Remedy, JIRA, or similar platforms.
 
 
 &bull; Excellent analytical, auditing, and documentation skills.
 
 
 &bull; Strong communication and interpersonal skills for effective coaching and feedback.
 
 
 &bull; Ability to identify patterns, trends, and process bottlenecks.
 
 
 ________________________________________
 
 
 Preferred Skills:
 
 
 &bull; ITIL Foundation certification.
 
 
 &bull; Experience working with quality frameworks or continuous improvement methodologies (Lean, Six Sigma).
 
 
 &bull; Prior experience in SLA monitoring and reporting.
 
 
 
 
 
 WHAT&rsquo;S ON OFFER:
 
 
 You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
 
 
 
 
 
 To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to kumar@aven-sys.com Your interest will be treated with strict confidentiality.
 
 
 
 
 
 CONSULTANT DETAILS:
 
 
 Consultant Name: Kumar Ankush
 
 
 Avensys Consulting Pte Ltd
 
 
 Email: kumar@aven-sys.com
 
 
 Call: +65 6727 7653 | Ext: 653
 
 
 
 
 
 Privacy Statement:
 
 
 We take your personal data protection seriously and adhere to both EU and local data protections regulations.
 
 
 Upon submission of your CV, you grant Avensys Consulting permission to retain your personal information in our electronic database, unless you specify otherwise. This data will be used to evaluate your suitability for current and potential job openings within our organization. Should you wish to have your personal data removed at any point, a simple notification to us will suffice.
 
 
 Rest assured, we will not disclose your personal information to any third parties, and we remain steadfast in our commitment to providing equal opportunities to all applicants
 
 
 
</div>

Quality Analyst

Systems Arabia

<div>
 
 We are looking for a detail-oriented Business Analyst / Documentation Specialist with experience in ERP and CRM systems. The role involves working closely with business and technical stakeholders to gather requirements, document processes, and ensure solutions meet business needs.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Gather, analyze, and document business requirements for ERP and CRM modules.
 </li>
 <li>
 Prepare and maintain functional documentation such as BRDs, process flows, and use cases.
 </li>
 <li>
 Facilitate workshops with stakeholders to map processes and identify gaps.
 </li>
 <li>
 Support configuration and customization decisions by translating business needs into functional requirements.
 </li>
 <li>
 Validate solutions during system testing and User Acceptance Testing (UAT).
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a related field (Business, Information Systems, Computer Science, or equivalent).
 </li>
 <li>
 3&ndash;5 years of experience as a Business Analyst or Documentation Specialist.
 </li>
 <li>
 Strong experience in requirements gathering and process mapping.
 </li>
 <li>
 Functional knowledge of ERP and CRM systems.
 </li>
 <li>
 Excellent communication skills and strong attention to detail.
 </li>
 </ul>
</div>

Business Analyst & Documentation Specialist

Explore 1898+ Business operations analyst in Riyadh Jobs In Riyadh this December. Find roles across top companies and apply now to boost your career.

1898 business operations analyst jobs IN Riyadh Jobs In Riyadh

Service Business Operations Specialist

FIS Memento - Business Analyst

Jsour Quality Manager

Jsour Quality Manager

Managing Consultant, Performance Analytics, Advisors & Consulting Services

Quality Analyst

Business Analyst & Documentation Specialist