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business analyst/senior business analyst Jobs in Pune

business analyst/senior business analyst

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senior analyst, legal compliance Jobs in Pune

senior analyst, legal compliance

business senior analyst assistant vice president

Citi

<div>
 The Business Senior Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Define business, financial, and operations requirements and systems goals through partnership with decision makers, systems owners and end users
 </li>
 <li>
 Identify and establish scope and parameters of systems analysis to define outcome criteria and measure-taking actions
 </li>
 <li>
 Analyze business processes, gaps in capabilities, as well as appropriate data sources, interfaces and process changes required to address capability gaps
 </li>
 <li>
 Generate and compile reports based on findings, including probable causes and potential solutions to systems issues
 </li>
 <li>
 Provide advice and counsel related to technology or operations of the business, ensure essential procedures are followed and contribute to defining standards
 </li>
 <li>
 Filter, prioritize and validate potentially complex material from multiple sources and perform other duties and functions as assigned
 </li>
 <li>
 Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 5-8 years of experience in business analysis or systems analysis
 </li>
 <li>
 Demonstrated ability to effectively use complex analytical, interpretive and problem-solving techniques
 </li>
 <li>
 Proven interpersonal, diplomatic and influencing skills
 </li>
 <li>
 Consistently demonstrate clear and concise written and verbal communication
 
 
 </li>
 </ul>
 
 Education:
 
 
 
 <ul>
 <li>
 Bachelor's degree/University degree or equivalent experience
 
 
 </li>
 </ul>
 ------------------------------------------------------
 
 
 
 Job Family Group:
 
 
 
 Technology
 
 
 ------------------------------------------------------
 
 
 
 Job Family:
 
 
 
 Business Analysis / Client Services
 
 
 ------------------------------------------------------
 
 
 
 Time Type:
 
 
 
 Full time
 
 
 ------------------------------------------------------
 
 
 
 Most Relevant Skills
 
 
 
 Please see the requirements listed above.
 
 
 ------------------------------------------------------
 
 
 
 Other Relevant Skills
 
 
 
 For complementary skills, please see above and/or contact the recruiter.
 
 
 ------------------------------------------------------
 
 
 
 Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
 
 
 
 
 If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
 
 
 Accessibility at Citi.
 
 
 
 
 View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.
 
 
 
</div>

Business Senior Analyst Assistant Vice president

Mastercard

<div>
 
 Our Purpose
 
 
 
 
 Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
 
 
 
 
 Title And Summary
 
 
 
 Senior Analyst, Legal Compliance
 
 
 <ul>
 <li>
 Team**: Legal Compliance
 </li>
 <li>
 Location**: Pune
 
 
 
 </li>
 </ul>
 Business Overview
 
 
 MasterCard Payment Gateway Services (MPGS) is at the centre of the exciting and fast-growing payment industry and conducts business in over 70 countries across the five continents.
 
 
 The Payment Gateway compliance function is responsible for ensuring that the business adheres to Mastercard Policies and regulatory requirements, including those related to anti-money laundering, and sanction laws. This includes developing and implementing policies, systems and processes that meet both regulatory and internal standards, monitoring compliance, and providing guidance to mitigate risks and maintain the integrity of the organization.
 
 
 Role Summary
 
 
 The role holder will support the Legal Compliance team of the Mastercard Payment Gateway Services (MPGS) to minimize exposure to Anti-Money Laundering, and Sanctions risks all regions and jurisdictions where Mastercard Payment Gateway operates.
 
 
 This will include support for compliance initiatives and operations across the business, collaborating closely with Global Product Management, Sales, Engineering, Legal, Global Compliance and IT.
 
 
 Reporting to the VP of Legal Compliance, the Senior Analyst will primarily focus on day-to-day operational compliance tasks related to Customer Due Diligence (CDD), Know Your Customer (KYC) processes, sanctions transaction monitoring and legal compliance projects.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Conduct CDD and KYC reviews for onboarding and periodic assessments.
 </li>
 <li>
 Review and validate customer documentation, ownership structures, and jurisdictional risks.
 </li>
 <li>
 Use third party tools to assist on the day-to-day activities.
 </li>
 <li>
 Support sanctions screening processes and real-time transaction blocking.
 </li>
 <li>
 As required, support legal reviews of new products, services, and markets via One Trust Studio.
 </li>
 <li>
 Propose updates and amendments to AML, KYC &amp; Sanctions policies in line with Mastercard global standards.
 </li>
 <li>
 Provide training and advisory support to internal stakeholders.
 </li>
 <li>
 Input to compliance dashboards and reports for leadership and Global Compliance.
 </li>
 <li>
 Engage with third party compliance service providers in the provision of services and ensure quality assurance.
 </li>
 <li>
 Escalate high-risk issues to VP Legal Compliance
 </li>
 <li>
 Input to regulatory reporting and audit readiness.
 
 
 
 </li>
 </ul>
 
 Required Skills &amp; Experience
 
 
 
 <ul>
 <li>
 5 years AML and Sanctions compliance experience in banking/financial operations.
 </li>
 <li>
 understanding of AML, CTF, and Sanctions frameworks (OFAC, EU, UN, FATF).
 </li>
 <li>
 Intermediate skills with AML compliance program requirements and experience with program/project management and familiarity with FATF, FSA international standards, and practices and knowledge of banking/financial operations, customer due diligence and/or payments-related industry experience is preferred
 </li>
 <li>
 Experience conducting onboarding and periodic reviews, including beneficial ownership verification and jurisdictional risk assessments.
 </li>
 <li>
 Familiarity with real-time transaction screening and daily entity screening using third party platforms.
 </li>
 <li>
 Experience maintaining and updating compliance policies and procedures.
 </li>
 <li>
 Proven ability to work independently in a fast-paced matrix environment or as a team player and function effectively in a dynamic, fast-paced environment while handling multiple projects and consistently meeting deadlines
 </li>
 <li>
 Practical problem solver with demonstrated ability to partner effectively with others in handling complex and/or sensitive issues
 </li>
 <li>
 Sound judgment with ability to build rapport at all levels, and in all business units; proven ability to persuade and drive results
 </li>
 <li>
 Meticulous in maintaining audit trails, documentation, and regulatory reporting.
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Legal, compliance, or financial certification (e.g., ICA, CAMS). Certified Anti-Money Laundering Specialist (ACAMS), or ICA or other relevant certification preferred.
 </li>
 <li>
 Experience with Mastercard Payment Gateway or similar platforms.
 </li>
 <li>
 Exposure to international regulatory environments.
 
 
 
 </li>
 </ul>
 
 Corporate Security Responsibility
 
 
 
 All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
 
 
 <ul>
 <li>
 Abide by Mastercard&rsquo;s security policies and practices;
 </li>
 <li>
 Ensure the confidentiality and integrity of the information being accessed;
 </li>
 <li>
 Report any suspected information security violation or breach, and
 </li>
 <li>
 Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.
 </li>
 </ul>
</div>

Senior Analyst, Legal Compliance

HSBC

<div>
 Job Description
 
 
 Some careers shine brighter than others.
 
 
 If you&rsquo;re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 We are currently seeking an experienced professional to join our team in the role of Senior Business Analyst.
 
 
 In this role, you will be:
 
 
 <ul>
 <li>
 Provide functional support to the business, product owner and agile team members within the team whilst creating the epics, user stories and managing the product backlog
 </li>
 <li>
 Create solution analysis on customer journeys and product functionality
 </li>
 <li>
 Work within small to medium sized, low to medium complexity technology projects spanning across multiple systems and group businesses/functions
 </li>
 <li>
 Identify and understand risk exposure to the bank and help programme/project manage it
 </li>
 <li>
 Support delivery through the entire life-cycle of the project from user requirements to the go live
 </li>
 <li>
 Contribute to the development and learnability within Core banking
 </li>
 <li>
 Possess at least one (1) technical capability such as cloud, mobile, digital, security, micro services, architecture platform experience
 </li>
 <li>
 Have experience leading Agile teams preferably using DevOps practices such as continuous integration, continuous deployment, and test automation. You will have working knowledge of Agile ways of working and tools (e.g. Scrum, Kanban, LEAN, JIRA, Confluence). Additionally, experience in Disciplined Agile and SAFE framework is preferred
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 To be successful in this role, you should meet the following requirements:
 
 
 <ul>
 <li>
 Possess excellent techno-functional experience in core banking, primarily in lending (secondary in deposits or payments domain).
 </li>
 <li>
 Excellent business analysis and communication skills
 </li>
 <li>
 Experience in handling medium sized projects, and handling product owner activities liasoning within teams/ pods, spread across multiple locations
 
 
 </li>
 </ul>
 You&rsquo;ll achieve more when you join HSBC.
 
 
 www.hsbc.com/careers
 
 
 HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 Issued by &ndash; HSBC Software Development India
</div>

Business Analyst/Senior Business Analyst

IntegriChain

<div>
 
 Company Description
 
 
 
 IntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers. We deliver the data, the applications, and the business process infrastructure for patient access and therapy commercialization. More than 250 manufacturers rely on our ICyte Platform to orchestrate their commercial and government payer contracting, patient services, and distribution channels. ICyte is the first and only platform that unites the financial, operational, and commercial data sets required to support therapy access in the era of specialty and precision medicine. With ICyte, Life Sciences innovators can digitalize their market access operations, freeing up resources to focus on more data-driven decision support as well as labor-intensive processes &ndash; allowing their best talent to identify and resolve coverage and availability hurdles and to manage pricing and forecasting complexity.
 
 
 We are headquartered in Philadelphia, PA (USA) with offices in Ambler, PA (USA); Pune, India; and Medell&iacute;n, Colombia. For more information, visit www.integrichain.com, or follow us on Twitter @IntegriChain and LinkedIn.
 
 
 
 Job Description
 
 
 
 
 Your mission at IntegriChain:
 
 
 
 To help ensure success of high quality and on time delivery of rebate claims processing for IntegriChain&rsquo;s BPSaaS Customers.
 
 
 
 What this role entails:
 
 
 
 <ul>
 <li>
 Processing of Managed Care and/or Medicaid Rebates
 </li>
 <li>
 Download, log and track data and contract submissions
 </li>
 <li>
 Run and create reports/analysis in Excel spreadsheets and other software packages to support payment reviews and approvals
 </li>
 <li>
 Ensure calculations are in compliance with contractual terms
 </li>
 <li>
 Reconcile and document any rebate variances
 </li>
 <li>
 Resolve errors and disputes within the rebate system based on defined set of rules and procedures
 </li>
 <li>
 Follow and ensure compliance with defined business processes and pre-established guidelines to perform the functions of the job
 </li>
 <li>
 Provide updates to management as required on delivery status of assigned work
 </li>
 <li>
 Ensure department SLA&rsquo;s are met for delivery
 </li>
 <li>
 Prepare and analyze ad hoc reporting
 </li>
 <li>
 Support ad hoc projects
 
 
 </li>
 </ul>
 
 What success looks like in this role:
 
 
 
 <ul>
 <li>
 Rebate claims are delivered on time and are of high quality
 </li>
 <li>
 Data and contracts are downloaded within required SLAs
 </li>
 <li>
 Compliance with department business processes
 </li>
 <li>
 Proactive and clear communication with Team Lead and other business partners
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What you&rsquo;ll need to thrive in this role:
 
 
 
 <ul>
 <li>
 Ability to prioritize and manage multiple tasks effectively and work in a fast paced environment
 </li>
 <li>
 Attention to detail, along with strong troubleshooting and data analysis skills
 </li>
 <li>
 Ability to adapt to change
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to interact with all levels of personnel, including management, from both business and technical teams
 </li>
 <li>
 Advanced skill in Microsoft Office applications (2010 or greater) specifically Word, Excel, Access, PowerPoint, and Visio.
 </li>
 <li>
 Ability to rapidly learn new software systems and processes
 
 
 </li>
 </ul>
 
 What you&rsquo;ll bring to the table:
 
 
 
 <ul>
 <li>
 Any graduate (finance, accounting, or information management preferred)
 </li>
 <li>
 Experience in claims processing or handling claims utilization data is preferred
 </li>
 <li>
 Preferably worked in Insurance, Finance, and Pharma contracting domains as a Data Analyst/Claims Analyst/Rebate Analyst/Process Associate
 </li>
 <li>
 Experience with ICyte, Model N(Flex) or Model N(Powered by N) a plus
 </li>
 <li>
 Previous experience with Managed Care Rebates, Medicaid Rebates, Government Pricing, Chargebacks, is preferred
 </li>
 <li>
 1+ years of relevant experience, 3+years of overall experience
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 What does IntegriChain have to offer?
 
 
 
 <ul>
 <li>
 Mission driven: Work with the purpose of helping to improve patients' lives!
 </li>
 <li>
 Excellent and affordable medical benefits + non-medical perks including Flexible Paid Time Off (PTO) and much more!
 </li>
 <li>
 Robust Learning &amp; Development opportunities including over 700+ development courses free to all employees
 
 
 </li>
 </ul>
 IntegriChain is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. IntegriChain is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
 
 
</div>

Analyst

Persistent Systems

<div>
 
 
 About Position:
 
 
 
 
 
 
 We are hiring a project manager with hands on experience in Project Management, Problem Solving, Risk Management.
 
 
 
 
 <ul>
 <li>
 
 Role: Project Manager
 
 </li>
 <li>
 
 Location: Pune
 
 </li>
 <li>
 
 Experience: 16 to 19 Years
 
 </li>
 <li>
 
 Job Type: Full Time Employment
 
 </li>
 <li>
 
 Mandatory Mention 3 skills: Project Management, Problem Solving, Risk Management
 
 </li>
 </ul>
 
 
 
 
 
 What You'll Do:
 
 
 
 
 
 <ul>
 <li>
 Overall Project Ownership and Governance:
 </li>
 <li>
 Serve as the primary leader and owner of the project's success.
 </li>
 <li>
 Establish and maintain governance frameworks, ensuring compliance with project goals, quality standards, and timelines.
 </li>
 <li>
 Managerial expertise to lead a cross functional team
 </li>
 <li>
 Project Management:
 </li>
 <li>
 Lead project execution from inception to delivery, adhering to Agile methodologies.
 </li>
 <li>
 Define project scope, objectives, milestones, timelines, risks, and success criteria.
 </li>
 <li>
 Facilitate Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
 </li>
 <li>
 Stakeholder Engagement and Communication:
 </li>
 <li>
 Act as the main interface between clients, internal teams, and stakeholders, ensuring alignment on project goals.
 </li>
 <li>
 Translate technical discussions into business insights for stakeholders and vice versa.
 </li>
 </ul>
 
 
 
 
 
 Expertise You'll Bring:
 
 
 
 
 
 <ul>
 <li>
 Leadership &amp; Governance: Strong experience in leading projects and establishing governance frameworks. Strong leadership and decision-making capabilities
 </li>
 <li>
 Scrum Master Expertise: Deep understanding of Agile principles, experience in facilitating Scrum ceremonies, and tracking sprint metrics.
 </li>
 <li>
 Collaboration: Strong track record of fostering a collaborative culture and building trust with stakeholders.
 </li>
 <li>
 Ability to multitask and prioritize effectively in a dynamic environment.
 </li>
 <li>
 Lead project execution from inception to delivery, adhering to Agile methodologies.
 </li>
 <li>
 Facilitate Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
 </li>
 <li>
 Stakeholder Engagement and Communication
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 
 
 
 <ul>
 <li>
 Competitive salary and benefits package
 </li>
 <li>
 Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
 </li>
 <li>
 Opportunity to work with cutting-edge technologies
 </li>
 <li>
 Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
 </li>
 <li>
 Annual health check-ups
 </li>
 <li>
 Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
 </li>
 </ul>
 
 
 
 
 
 Values-Driven, People-Centric &amp; Inclusive Work Environment:
 
 
 
 
 
 
 Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
 
 
 
 
 <ul>
 <li>
 We support hybrid work and flexible hours to fit diverse lifestyles.
 </li>
 <li>
 Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
 </li>
 <li>
 If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment
 </li>
 </ul>
 
 
 
 
 
 Let&rsquo;s unleash your full potential at Persistent - persistent.com/careers
 
 
 
 
 
 
 
 
 &ldquo;Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.&rdquo;
 
 
 
</div>

Project Manager

<div>
 
 Our Purpose
 
 
 
 
 Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
 
 
 
 
 Title And Summary
 
 
 
 Sr. Analyst, B2B Marketing - Services Marketing Operations
 
 
 Mastercard powers economies and connects people in over 200 countries and territories, helping build a more inclusive and sustainable future. We make digital payments secure, seamless, and accessible, leveraging technology, innovation, and partnerships to create products and services that unlock potential for businesses, governments, and individuals alike. Our Decency Quotient (DQ) is at the heart of everything we do&mdash;driving a culture that values doing well by doing good.
 
 
 The Services Marketing Operations is the core enabler for the entire Services Marketing team. Our focus? Driving scalable campaign execution, operational excellence, and continuous improvement.
 
 
 As we expand, we&rsquo;re looking for a data-driven and detail-oriented Senior Analyst, B2B Marketing to join our global team. This role is critical in ensuring seamless execution of marketing campaigns, accurate and timely lead data management, and actionable performance reporting. You will play a hands-on role working across systems like marketing automation platforms, CRM, and other MarTech tools to support campaign operations and improve marketing efficiency. If you love B2B marketing, thrive in a fast-paced, collaborative environment, AND are obsessed with marketing data, this role is for you.
 
 
 Role Overview
 
 
 This role is at the intersection of strategy, execution and measurement, blending campaign execution and performance management to provide data driven marketing insights. Reporting to the Director of Marketing Operations within the Services Marketing Operations &amp; Digital team, you&rsquo;ll be part of a growing team of savvy B2B marketers and work closely with cross-functional teams across the business.
 
 
 
 The Role
 
 
 
 CAMPAIGN EXECUTION &amp; SUPPORT
 
 
 <ul>
 <li>
 Collaborate with global demand generation, field marketing, and product marketing, partner marketing, customer marketing, and digital teams to support cross-channel campaign setup and execution in various marketing automation platforms.
 </li>
 <li>
 Build, test, and deploy emails, landing pages, forms, and trigger-based workflows according to campaign briefs and timelines.
 </li>
 <li>
 Ensure campaign assets are QA&rsquo;d and comply with brand, meet Mastercard&rsquo;s high quality standards and meet data privacy requirements.
 </li>
 <li>
 Enhance collaboration with Asia Pacific marketing teams to simplify and unify global marketing campaign operations
 </li>
 <li>
 Keep Mastercard Services on the cutting edge of B2B marketing, bringing fresh ideas and innovative approaches to the table.
 
 
 
 </li>
 </ul>
 LEAD MANAGEMENT &amp; DATA OPERATIONS
 
 
 <ul>
 <li>
 Perform lead list uploads and data imports into marketing automation and CRM platforms with a strong focus on data cleanliness, deduplication, and segmentation.
 </li>
 <li>
 Monitor lead flow between marketing systems and CRM (e.g., Salesforce), ensuring proper attribution, link tracking, lead source tracking, and funnel progression.
 </li>
 <li>
 Assist in managing lead scoring, routing logic, and lifecycle status updates.
 
 
 
 </li>
 </ul>
 REPORTING &amp; ANALYTICS
 
 
 <ul>
 <li>
 Develop and maintain campaign performance dashboards and reports (e.g., email performance, lead generation, MQL pipeline contribution).
 </li>
 <li>
 Analyze and share insights on campaign ROI, conversion rates, and funnel performance to inform marketing strategy.
 </li>
 <li>
 Support A/B testing and performance optimization initiatives.
 
 
 
 </li>
 </ul>
 MARTECH TOOLS &amp; PROCESS OPTIMIZATION
 
 
 <ul>
 <li>
 Act as a power user of key MarTech platforms (e.g., Salesforce Marketing Cloud, Marketo, Salesforce, Tableau, or similar)
 </li>
 <li>
 Maintain documentation of marketing operations processes and system configurations.
 </li>
 <li>
 Identify and implement improvements to workflows, integrations, and governance to increase marketing efficiency and scalability.
 
 
 
 </li>
 </ul>
 
 All About You
 
 
 
 <ul>
 <li>
 Several years of work experience in B2B marketing performing campaign execution. Experience in B2B, SaaS, and/or Professional Services industries is preferred.
 </li>
 <li>
 Bachelor's or master's degree (or equivalent experience) in marketing, business, analytics, engineering or a related field.
 </li>
 <li>
 2+ years hands on experience with Marketing Automation Platforms (Salesforce Marketing Cloud preferred or Marketo/HubSpot) and CRM Systems (Salesforce preferred).
 </li>
 <li>
 Strong understanding of B2B lead management processes and funnel metrics.
 </li>
 <li>
 Proficient in Microsoft Office including Excel, PowerPoint and data visualization tools (Tableau, PowerBI)
 </li>
 <li>
 Comfort with technical marketing skills in SQL, HTML, CSS, and AMP script are highly preferred.
 </li>
 <li>
 Detail oriented with excellent organizational, project management, and time management skills.
 </li>
 <li>
 Familiarity with global privacy regulations (GDPR, CAN-SPAM, CCPA).
 </li>
 <li>
 You are a natural collaborator who thrives in fast-paced, multi-product environments. You can work independently and as part of a team.
 </li>
 <li>
 You can navigate different time zones, juggle multiple projects, and deliver on deadlines without missing a beat.
 </li>
 <li>
 Willingness to work EMEA hours (12:00 PM &ndash; 9:00 PM IST).
 
 
 
 </li>
 </ul>
 
 Corporate Security Responsibility
 
 
 
 All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
 
 
 <ul>
 <li>
 Abide by Mastercard&rsquo;s security policies and practices;
 </li>
 <li>
 Ensure the confidentiality and integrity of the information being accessed;
 </li>
 <li>
 Report any suspected information security violation or breach, and
 </li>
 <li>
 Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.
 </li>
 </ul>
</div>

Sr. Analyst, B2B Marketing - Services Marketing Operations

<div>
 We are seeking a highly motivated and detail-oriented Business Analyst with API Design experience within the financial or banking industry to join our growing team. The Business Analyst will be responsible for bridging the gap between business needs and technology solutions. You will collaborate with product owners, technical teams, and other stakeholders to support the definition, documentation, and successful implementation of APIs that drive our digital services and connect with external partners. The ideal candidate will have strong analytical capabilities, excellent communication skills, and a proven track record with desire to grow their expertise.
 
 
 
 Roles &amp; Responsibilities:
 
 
 
 <ul>
 <li>
 Requirements Elicitation &amp; Analysis:
 </li>
 <ul>
 <li>
 Translate high-level business objectives into detailed functional and non-functional requirements, use cases, user stories, process flows, and data models incorporating an API driven solution.
 </li>
 <li>
 Conduct comprehensive gap analysis between current and future state processes and document use cases, user stories, and data flow diagrams incl API based flow.
 </li>
 <li>
 Prioritize requirements based on business value, technical feasibility, and strategic alignment.
 </li>
 <li>
 Support the identification of required API capabilities, data elements (payloads), and interaction patterns.
 </li>
 </ul>
 <li>
 Solution Design &amp; Development Support:
 </li>
 <ul>
 <li>
 Collaborate with technical teams (developers, architects, QA) to design and propose effective technology solutions that meet business needs with API Integrated.
 </li>
 <li>
 Act as a liaison between business stakeholders and technical teams throughout the project lifecycle.
 </li>
 <li>
 Participate in solution &amp; API design reviews and provide input on technical specifications.
 </li>
 <li>
 Support the development team during the build phase by clarifying requirements and addressing questions.
 </li>
 <li>
 Help create and maintain API specifications using relevant tools and standards (e.g., Open API/Swagger) and ensure its accurate, clear, and supports both internal and external consumers.
 </li>
 </ul>
 <li>
 Testing &amp; Quality Assurance Support:
 </li>
 <ul>
 <li>
 Develop and execute test plans, test cases, and user acceptance testing (UAT) scripts to ensure solutions meet business requirements and are of high quality.
 </li>
 <li>
 Coordinate UAT sessions with business users and manage defect tracking and resolution.
 </li>
 <li>
 Assist in defining test scenarios and reviewing test cases for APIs to ensure they meet specified requirements.
 </li>
 <li>
 Support User Acceptance Testing (UAT) processes for API-driven features.
 </li>
 </ul>
 <li>
 Documentation &amp; Communication:
 </li>
 <ul>
 <li>
 Create and maintain clear, concise, and comprehensive documentation, including business requirements documents (BRDs), functional specifications, process maps, and user manuals.
 </li>
 <li>
 Communicate complex information effectively to both technical and non-technical audiences.
 </li>
 <li>
 Prepare and deliver presentations to stakeholders on project status, findings, and recommendations.
 </li>
 </ul>
 <li>
 Process Improvement:
 </li>
 <ul>
 <li>
 Identify and recommend opportunities for process optimization, efficiency gains, improvement in API definition and delivery.
 </li>
 <li>
 Contribute to the continuous improvement of business analysis practices related to APIs.
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 6 years of experience as a Business Analyst into Software development or IT projects.
 </li>
 <li>
 Experience or strong foundational knowledge within the financial services or banking industry is a plus.
 </li>
 <li>
 Some exposure to API concepts (e.g., understanding of what an API is, how it's used) is required.
 </li>
 <li>
 Experience with both Waterfall and Agile (Scrum, Kanban) methodologies.
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 Business Analysis Fundamentals: Solid understanding of business analysis principles and methodologies.
 </li>
 <li>
 Requirements Documentation: Ability to clearly and concisely document functional and non-functional requirements.
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 <li>
 Analytical Thinking: Strong analytical and problem-solving skills, with attention to detail.
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 <li>
 Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences. Negotiation and Analytical skill to navigate unstructured problems and define solutions, Collaborative and team player, ensuring overall business success
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 <li>
 Collaboration: Proven ability to work effectively in a team-oriented, collaborative environment.
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 <li>
 Problem-Solving: Proactive in identifying issues and seeking solutions.
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 <li>
 Tool Proficiency: Familiarity with requirements management tools (e.g., Jira, Confluence) and Microsoft Office Suite (Word, Excel, PowerPoint, Visio).
 </li>
 <li>
 Basic API Understanding: Conceptual understanding of web APIs (e.g., REST, JSON) and how they facilitate system integration.
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 <li>
 Organization skills: Able to manage disparate tasks, project plans and ad-hoc teams without solid lines of authority. Ability to handle multiple demands
 </li>
 <li>
 Actively participate in the training process to improve your skills, knowledge of software &amp; Citi applications.
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 Good understanding of technology stack, solution skills, Backlog management of data integrity and accuracy issues, process and roles in Agile development.
 
 
 </li>
 </ul>
 
 Preferred Skills (Nice-to-Have)
 
 
 
 <ul>
 <li>
 Experience with banking/Finance industry software or systems
 </li>
 <li>
 Knowledge of SQL for data querying and analysis.
 </li>
 <li>
 Experience with data visualization tools and data modeling concepts (e.g., Tableau, Power BI).
 </li>
 <li>
 Understanding of UX/UI principles and Experience using tools like Postman for API testing.
 </li>
 <li>
 Familiarity with API specification tools (e.g., OpenAPI/Swagger).
 </li>
 <li>
 Exposure to Agile development methodologies (Scrum, Kanban).
 
 
 </li>
 </ul>
 
 Education:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in information technology, Computer Science, or a related field.
 
 
 </li>
 </ul>
 This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
 
 
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 Job Family Group:
 
 
 
 Technology
 
 
 ------------------------------------------------------
 
 
 
 Job Family:
 
 
 
 Digital Software Engineering
 
 
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 Time Type:
 
 
 
 Full time
 
 
 ------------------------------------------------------
 
 
 
 Most Relevant Skills
 
 
 
 Please see the requirements listed above.
 
 
 ------------------------------------------------------
 
 
 
 Other Relevant Skills
 
 
 
 For complementary skills, please see above and/or contact the recruiter.
 
 
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 Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
 
 
 
 
 If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
 
 
 Accessibility at Citi.
 
 
 
 
 View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.
 
 
 
 </ul>
</div>

Digital Business Analyst

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