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trainer/ quality analyst - contact center ( bilingual - english/ arabic )

call center agent ( arabic/english speaker) dental experience Jobs in House Corporate M A Lawyer Jobs In Arabic Jobs In Arabic Jobs In Arabic Jobs In Abu Dhabi United Arab Emirates

call center agent ( arabic/english speaker) dental experience

call center agent

Royal Health Group

<p>We are hiring Call Center Agents for our hospital in Abu dhabi</p><ul><li>Answer queries and to provide information directly to the person or on the telephone.</li><li>To carry out relevant tasks &amp; assignments as required and requested by immediate supervisor/management.</li><li>Book appointments and follow up appointments according to the patient request.</li><li>Ensure appointment schedules are adhered to with minimal or no waiting times.</li><li>Call patients as soon as the information is given that doctor will be late or has an emergency case and appointment to be rescheduled accordingly.</li><li>Handle patient complaint in a timely manner, takes notes and seeks superiors assistance</li><li>Follow up on all the pending cancellations of registrations.</li><li>Be updated about the accepted insurance cards in the Hospital.</li><li>Ensure correct information is always available.</li><li>Communicating with peers, co-workers and supervisors and providing them with information in mail, email fax or telephone or in person.</li><li>Professional attitude and aptitude towards communication keeping in mind that in every communication to internal or external customers the Hospital is represented.</li><li>Performs any other job assigned by the reporting Supervisor/Manager.</li></ul><p>Job Types: Full-time, Permanent</p><p>Ability to commute/relocate:</p><ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>UAE Hospital/Medical Center: 1 year (Required)</li></ul><p>Language:</p><ul><li>Arabic Fluently (Required)</li></ul>

Call Center Agent

Providential Properties Management (Award Winning Real Estate in Abu Dhabi)

<p><b>We are hiring: Call Center Agent- Abu Dhabi</b></p><p>Providential Properties Management is a leading real estate company in Abu Dhabi, specializing in property sales, leasing, and investment opportunities. We are committed to delivering exceptional customer service and building long-term relationships with our clients. We are looking for a motivated and customer-focused <b>Call Center Agent</b> to join our team.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle inbound and outbound calls professionally and efficiently.</li><li>Provide accurate information about company projects, properties, and services.</li><li>Generate and qualify leads through calls and inquiries.</li><li>Maintain records of customer interactions in the CRM system.</li><li>Follow up on leads and schedule appointments for the sales team.</li><li>Resolve client inquiries, complaints, or direct them to the right department.</li><li>Ensure high levels of customer satisfaction through excellent communication.</li></ul><p><b>Job Requirements:</b></p><ul><li>Previous experience in a call center or customer service role (real estate experience is a plus).</li><li>Strong communication skills in <b>English</b> (Arabic or other languages are an advantage).</li><li>Excellent telephone etiquette and interpersonal skills.</li><li>Ability to multitask, prioritize, and manage time effectively.</li><li>Familiarity with CRM systems is preferred.</li><li>Positive attitude, team spirit, and customer-first mindset.</li><li>UAE experience is a must.</li></ul><p><b>Salary Structure:</b></p><p><b>Up to 3000 AED </b></p><p>Send your cv to the following email:<b>hr@providentialproperties.ae</b></p><p><b>Location: </b>Al Ghaith Holding Tower, Life Pharmacy Building, 1st floor, Airport Road- Abu Dhabi.</p><p>Job Type: Full-time</p><p>Pay: Up to AED3,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you available to join immediately?</li></ul>

Real Estate Call Center Agent

The Muse UAE Boutique Spa

<p><b>Job Description:</b><br/>We are currently seeking a professional and customer-focused <b>Call Center Agent</b> with previous experience in the <b>salon, beauty </b>to join our growing team in the UAE. The ideal candidate will have a passion for delivering exceptional customer service, strong communication skills, and in-depth knowledge of salon services, treatments, and client care.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle inbound and outbound calls professionally and efficiently.</li><li>Respond to customer inquiries regarding salon services, bookings, products, and promotions.</li><li>Schedule appointments and manage bookings through the salon management system.</li><li>Provide detailed information about services, pricing, and availability.</li><li>Address customer concerns and ensure resolution to maintain satisfaction.</li><li>Promote services, upsell treatments, and inform customers about special offers.</li><li>Maintain accurate records of interactions and appointments.</li><li>Collaborate with salon teams to ensure seamless client experiences.</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience in a <b>call center or receptionist role</b>, preferably within the <b>salon or beauty industry</b> in the UAE.</li><li>Strong knowledge of beauty treatments, salon services, and product offerings.</li><li>Excellent communication skills in English (Arabic is a plus).</li><li>Customer-focused with a polite, professional, and friendly attitude.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Proficiency in using booking software or CRM tools is an advantage.</li><li>Currently residing in the UAE with valid employment eligibility.</li></ul><p><b>Benefits:</b></p><ul><li>Competitive salary and performance incentives.</li><li>Training and career development opportunities.</li><li>Supportive and dynamic work environment.</li><li>Discounts on salon services and products.</li></ul><p><b>How to Apply:</b></p><ul><li>Send your Resume through WhatsApp: +971 2 546 5995</li></ul><p>Job Type: Full-time</p>

Call Center Agent (with Salon Experience) Ladies Only

Dr Firas Dental & Orthodontic Center

<p><b>Job description:</b></p><p>A Call Center Agent primarily schedules patient appointments, handles patient inquiries about services and treatments, assists with insurance verification and questions, manages patient records, and provides follow-up support. They act as the main point of contact, requiring strong communication skills to explain procedures, address concerns, and maintain accurate patient information within the clinic's system.</p><p><b>Responsibilities:</b></p><p><b>A. Patient Complaints</b></p><p>&middot; Receive and document patient complaints, ensuring all relevant details are recorded accurately and comprehensively. This includes gathering information about the nature of the complaint, the timeline of events, and any specific concerns raised by the patient.</p><p>&middot; Conduct a thorough investigation of patient complaints by gathering necessary information from various sources, such as medical records, statements from healthcare providers and staff, and any other relevant documentation. This ensures a comprehensive understanding of the situation and helps in identifying any potential issues or areas for improvement.</p><p>&middot; Maintain open lines of communication with patients throughout the complaint resolution process. This includes providing regular updates on the progress of their complaint, addressing any concerns or questions they may have, and ensuring their satisfaction with the outcome. This level of transparency and responsiveness helps build trust between the healthcare organization and the patient.</p><p>&middot; Uphold confidentiality and handle sensitive patient information with the utmost care and in accordance with privacy regulations and organizational policies.</p><p><b>B. Quality Checking</b></p><p>&middot; Track the &lsquo;Patient Survey&rsquo; and encourage Front Desk to receive at least 10 submissions of google review per day</p><p>&middot; Monitor the daily schedule for potential patient appointment delays. Liaise with the Front Desk to bring any delays to their attention and necessary action; coordinate with other departments to find a solution.</p><p>&middot; Quality checking on team&rsquo;s incoming &amp; outgoing calls and submit report to Call Center TL for any discrepancies.</p><p>&middot; Extract the expired and unclaimed approvals from the EMR system and conduct a checking on whether approvals are in need to be renewed or not.</p><p>&middot; Pull reports from the EMR system and filter the data to those unclaimed approvals. Send the report to the call center team and give deadlines for completion.</p><p>&middot; Ensure that no unclaimed approvals are forgotten or not followed up on to minimize the centers&rsquo; profit loss.</p><p>&middot; Extract unanswered calls from the 3CX Call Management system, filter through the data to identify legitimate callers and send report to the call center team and give deadlines for completion on call back.</p><p>&middot; Uproot missed and cancelled reports from the EMR system and refine the data to give final summary report to Call Center Team of those patients that need appointments.</p><p>&middot; Obtain the No future Appointments list from the EMR system on a daily basis, filter the data and send the report to the Call Center Team for booking.</p><p>&middot; Conduct Quality verification to confirm if the list is followed up on and reviewed by the Call Center. Report discrepancies or non-compliance to Call Center TL and Management.</p><p>&middot; Coordinate with the Senior DA regarding the reception notes by compiling list of missing or late reception notes.</p><p><b>C. KPI Reporting</b></p><p>&middot; Maintain and submit summary reports for No Future Appointments (NFA), Unanswered Calls and Missed or Cancelled appointments on a weekly and monthly basis to the Call Center TL &amp; Management</p><p>&middot; Evaluate the daily and weekly Patient Scheduling in EMRs&rsquo; Appointment page and monitor cancellations, missed appointments and appointment status.</p><p>&middot; Raise any identified appointment concerns/issues and submit a summary report to the Call Center TL &amp; Management</p><p><b>Experience:</b></p><ul><li>Dental Arabic Call Center: 1 year (Required)</li><li>Arabic Speaker is a must</li></ul><p>Job Type: Full-time</p>

Call Center Agent ( Arabic/English Speaker) DENTAL EXPERIENCE

NMC Health plc

<div><p>You will be the first point of contact for our patients, providing them with exceptional customer service and support. Ensuring calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient.
</p><p>Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may include scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel .</p></div>
<br><div><ul><li><p>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</p></li><li><p>Maintaining departmental KPI&rsquo;s.
</p></li><li><p>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</p></li><li><p>Responsible for attending to all the incoming patient calls promptly, without delay.
</p></li><li><p>Ensures call backs are completed in a timely manner.
</p></li><li><p>Maintains clarity in communication and pleasant tone of voice at all times.
</p></li><li><p>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</p></li><li><p>Assists the patient in the best way possible and creating a good impression
</p></li><li><p>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</p></li><li><p>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</p></li><li><p>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</p></li><li><p>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</p></li><li><p>Multitask and manage the call volumes as per the call process flow.
</p></li><li><p>Promote the services of the hospital to patients.
</p></li><li><p>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</p></li><li><p>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</p></li><li><p>Participates and contributes to scheduled in-house training programs.
</p></li><li><p>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</p></li><li><p>Maintains patient &amp; staff confidentiality.
</p></li><li><p>Demonstrates the ability to listen to others in promoting effective communication.
</p></li><li><p>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</p></li><li><p>Doctors calendar creation and updating &amp; maintaining doctors notes.
</p></li></ul><p>Maintaining the duty change as per the unit protocol</p></div>
<br><div><p>Degree/ Diploma from recognized institute
</p><p>Minimum 1 year experience as a call center agent in a patient focused environment and operation of multi-line switchboard system.</p></div>

Call Centre Executive - UAEN

Dusit

<div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<p>PRIMARY RESPONSIBILITIES:</p>
<div>
Guest Service Responsibilities<br>
<ul><li>The Service Center Agent is working in a central area because she/he receives all the calls from outside the hotel and coordinates the internal calls.</li><li>The Service Center Agent must ensure that all tasks performed are procedurally correct, timely and of a consistently quality.</li><li>The Service Center Agent must ensure that through personal presentation, telephone manner, effective and efficient work practices and guest service standards, that guests and callers &ldquo;first&rdquo; impression of Hotel is a lasting one of genuine warmth and friendliness and of high standards.</li><li>Follow up: The Service Center Agent will act quickly and efficiently, following the guest requests and instructions received by her/his supervisor.</li><li>Telephone transfers: The Service Center Agent will be attentive to all guest requests and will ensure his/her entire satisfaction the service provided. She/he will ensure to transfer a call to the right person; he/she will introduce the person on line before to hang off. The Service Center Agent must know by heart all the telephone extensions of the Hotel in order to be more efficient.</li><li>Privacy: The Service Center Agent will be attentive to respect the privacy/confidentiality of the information, or guest names available at the operator room. He/she will ensure not to transmit any guest name, or guest history information.</li><li>Wake-Up Calls: The Service Center Agent will ensure that any wake-up call requested by a guest is performed at the exact time according to the established procedure.</li><li>Guest Messages: The Service Center Agent will be attentive when they receive a message for a guest to take all the information and record them carefully. She/he well ensures that the guest has well received the message with full information.</li><li>Calls Handling: The Service Center Agent is responsible to ensure that all phone calls are answered within 3 rings; he/she will then find the polite and tactful way to keep on hold a guest when it is required.</li><li>Guest Knowledge: The Service Center Agent must have a good knowledge of the Sofitel So Bangkok guests, especially all the VIP and will mention their name on the phone as often as possible.</li></ul></div>
<div>
Technical Responsibilities<br>
<ul><li>Organization: She/he will ensure that Service Centre Room is perfectly tidy at any time.</li><li>F&amp;B Knowledge: The Service Center Agent has to ensure his/her full knowledge about the hotel outlets and menus. . The Solution Centre Officer must know on a daily basis the dishes of the day and have a good knowledge of Room service menu with all characteristics.</li><li>F&amp;B Order: The Service Center Agent will be attentive to get all details of a Room Service order, asking the accurate questions. All will be carefully recorded in a logbook and the full details will be given to the Room Service staff. The Service Center Agent will then ensure that the order is sent on time and reconfirm with the guest if it is reaching his expectations</li><li>Housekeeping Follow up: He/she will as well answer all guest requests regarding the housekeeping issues. He/she will then ensure that he/she understands properly the request and will record the full details in the Logbook. The Service Center Agent will then ensure that the request has been followed up on time and will reconfirm with the guest that the proper follow up has been made.</li><li>Communication: She/he will be attentive on all information received during the Supervisor briefing. She/he will be active and dynamic in participating in these different discussion opportunities. During his/her shift, she/he will report quickly any problem or question to her/his supervisor. The Service Center Agent will read the Service Center Agent logbook at the beginning of shift, follow up and keep it updated during his/her shift. Any problem or complaint must be recorded by the The Service Center Agent right away.</li><li>Handover: Each end shift, The Service Center Agent will give a full handover to The Service Center Agent of the following shift regarding the activity &amp; pending issues to be followed.</li><li>Security Issues: The Service Center Agent has an important role to play in terms of security; he/she has to know by heart all security procedures established and to be able to act accurately if it is required.</li><li>To ensure that all the standards and procedures established at the Hotel are reached successfully and permanently.</li></ul></div>
<p>
OTHERS</p>
<ul><li>Continuous learning through own IDP.</li><li>Any other duties as may be assigned by the superior.</li></ul>
<p>
ACCOUNTABILITIES</p>
<ul><li>Represents Dusit&rsquo;s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.</li></ul>
<p>
COMPANY&rsquo;S CULTURE</p>
<ul><li>Communicate and fully embracing the Company&rsquo;s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. &ndash; &ldquo;Proud to belong and to contribute&rdquo;</li></ul>
<p>
CONFIDENTIALITY</p>
<ul><li>Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</li></ul>
<p>
JOB REQUIREMENT
</p><p>1. Bachelor degree in Hotel Management or any relevant discipline<br>
2. Minimum of 1 years in Call Center experience, preferably in a hospitality business<br>
3. Knowledgeable both in Call Center operation and technical<br>
4. Have excellent English communication skills both in written and spoken posses professional disposition with excellent communication and interpersonal skills</p><br>
</div><div><div>
</div></div></div><div></div><div><div><div><h2 class="jobSectionHeader"><b>Information</b></h2><div>
<ul><div><div><div>Date Posted</div>
<div>December 9, 2025</div>
</div></div><div><div><div>Location</div>
<div><div>Dusit Thani Abu Dhabi
</div></div></div></div><div><div><div>Division</div>
<div><div><div>Rooms
</div></div></div></div></div><div><div><div>Minimum Experience</div>
<div>2 Year
</div></div></div><div><div><div>Qualification</div>
<div>Associate Degree
</div></div></div><div><div><div>Career Level</div>
<div>Others</div></div></div></ul></div></div></div></div></div></div>

Service Center Agent

Concentrix

<div><div><div><p><b>Operations
</b></p></div><div><div><div><b>Location</b></div>
<div>Abu Dhabi, United Arab Emirates
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.<h2 class="jobSectionHeader"><b>
Description</b></h2><h2 class="jobSectionHeader"><b>
Essential Functions/Core </b><b>Responsibilities</b></h2><ul><li>Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.</li><li>Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate</li><li>Identify and maximize selling and cross-selling opportunities.</li><li>Identify customer problems and offer appropriate solutions.</li><li>Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.</li><li>Participate in Outbound calling programs and other projects and activities when required.</li><li>Handling projects and tasks whenever required and asked by the management.</li><li>Perform customer transactions accurately and in an efficient manner.</li></ul><p><b>
Required Education, Skills and Qualifications</b></p><ul><li>Min. 1 year call/contact center experience within banking, financial, insurance or healthcare sector, preferably telephonic.</li><li>A bilingual fluent English (B2 Level+) and Arabic speaker.</li><li>Good communication and interpersonal skills.</li><li>Competent use of PC, must be good at MS Excel formulas.</li><li>Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor&rsquo;s degree.</li><li>Cheerful personality, always with a smile.</li><li>Empathetic, patient and courteous in approach.</li><li>Pleasant telephone etiquette and someone who loves to speak over the phone.</li><li>Presentable with a positive, proactive and professional approach.</li><li>Tolerance for repetitive work in a fast-paced, high production work environment.</li><li>Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.</li><li>Open to work - 8 hours a day, any 5 days a week in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.</li></ul><p></p><p><b><br>
Disclaimer</b><b>
</b></p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p></div></div></div><p></p>

Customer Service Advisor - Arabic speaker (Abu Dhabi)

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