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dental assistant

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dental nurse

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call center / call agent - only female Jobs in Uae Jobs In Uae Jobs In Abu Dhabi With Doh Jobs In Abu Dhabi With Doh Jobs In Abu Dhabi United Arab Emirates

call center / call agent - only female

dental assistant nurse Jobs in Uae Jobs In Uae Jobs In Abu Dhabi With Doh Jobs In Abu Dhabi With Doh Jobs In Abu Dhabi United Arab Emirates

dental assistant nurse

call center agent with dental experience

Dr Firas Dental & Orthodontic Center

General Description:This role plays an important role in ensuring that any patient who visits the center is given the highest level of service. Also, the job role will act as a bridge between the patient and the medical operation team, responsible for the management of patient&rsquo;s appointment.Responsibilities<ul><li>Greet and welcome the patient to the center.</li><li>Register patient information on the system as per the center&rsquo;s protocol.</li><li>Verify and update patient&rsquo;s information and assist them to complete all necessary forms and enter them onto the system.</li><li>Check the daily appointment schedule of the assigned dentist and schedule patients&rsquo; appointments accordingly.</li><li>Check notes made by the dentist before making the booking or giving an update to the patient.</li><li>Ensure that medical insurance is approved before confirming the appointment with the patient.</li><li>Call and reschedule those patients who missed their appointment.</li><li>Fill in cancelled and no-show appointment.</li><li>Confirm upcoming appointment and provide update to the assigned dentist.</li><li>Answer and manage other incoming calls.</li><li>Maintain and manage patient records up to date.</li><li>Provide updates to patients in case there are changes in their appointment</li></ul>Job Type: Full-timeExperience:<ul><li>dental call center: 1 year (Required)</li><li>Arabic and English Speaker is a must</li></ul>Job Type: Full-timeExperience:<ul><li>DENTAL: 2 years (Required)</li></ul>Language:<ul><li>Arabic and English (Required)</li></ul>

CALL CENTER AGENT with Dental Experience

Healthline Day Care Surgery

Healthline Day Surgery Center is a respected healthcare facility specializing in outpatient surgical care. We are seeking a dedicated Call Center Representative / Agent to join our team.Roles and Responsibilities:As a Call Center Representative / Agent at Healthline Day Surgery Center, your primary responsibilities will include:Patient Communication: Answering incoming calls promptly, providing accurate information about our services, and scheduling appointments efficiently.Patient Support: Assisting patients with pre-operative and post-operative instructions, addressing inquiries, concerns, or complaints professionally.Documentation: Maintaining accurate and organized patient records, ensuring data integrity.Collaboration: Working closely with healthcare providers and team members to ensure seamless patient interactions and a positive patient experience.Qualifications:To be successful in this role, you should possess:<ul><li>Arabic and english fluency is required</li><li>Strong communication skills, both verbal and written.</li><li>Exceptional customer service skills with a patient-oriented approach.</li><li>Ability to handle a high call volume and work effectively in a fast-paced environment.</li><li>Preferred, but not required: Knowledge of medical terminology and previous call center or customer service experience.</li></ul>Job Type: Full-timePay: From AED2,500.00 per monthAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Call center: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>

Call Center Agent / Customer Service Representative

NorthBay Solutions

<div><h2 class="jobSectionHeader">Lead Developer &ndash; Amazon Connect</h2>
Experience: 8+ Years 
Location: Hybrid / Remote &ndash; UAE 
Employment Type: Full-time<h3 class="jobSectionHeader">
About the Role</h3>
We are looking for a Lead Developer (Amazon Connect) who is hands-on and experienced in designing, developing, and delivering contact center solutions leveraging Amazon Connect and AWS services. The ideal candidate will have extensive experience in building scalable call center systems, leading technical design, and ensuring seamless integrations across enterprise environments.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Lead the end-to-end design and development of Amazon Connect-based contact center solutions.</li><li>
Develop customized IVR call flows, Lambda functions, and integrations with third-party or enterprise systems.</li><li>
Utilize AWS services such as Lambda, Lex, DynamoDB, S3, CloudWatch, and API Gateway to enhance solution capabilities.</li><li>
Collaborate with architects, business analysts, and stakeholders to align technical solutions with business goals.</li><li>
Ensure scalability, reliability, and compliance with security and performance best practices.</li><li>
Mentor junior engineers and ensure technical excellence across project teams.</li></ul><h3 class="jobSectionHeader">
Required Skills &amp; Experience</h3><ul><li>
8+ years of total software development experience.</li><li>
3+ years of hands-on experience with Amazon Connect (including contact flows, routing, and integrations).</li><li>
Proven experience in delivering enterprise-grade call center or customer engagement platforms.</li><li>
Proficiency with AWS Cloud services (Lambda, Lex, DynamoDB, S3, API Gateway, CloudFormation).</li><li>
Experience in IVR development, telephony, SIP, and call routing.</li><li>
Strong analytical, communication, and leadership skills.</li></ul><h3 class="jobSectionHeader">
Preferred Qualifications</h3><ul><li>
AWS Certified Developer / Solutions Architect.</li><li>
Experience integrating Amazon Connect with Salesforce, ServiceNow, or CRM systems.</li><li>
Familiarity with AI/ML and real-time analytics in contact center environments.</li></ul>
olfZvuDiNy</div>

Lead Developer – Amazon Connect

NMC Health plc

<div>To ensure that phone calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the caller.</div>
 <div>3.1 Call Centre Executives are ultimately responsible for the call center procedure
 
3.2 Executives have the responsibility to answer the telephone at all times and at no time the telephone be left unattended.
 
3.3 To ensure calls should be attended on or before the third ring promptly
 
3.4 Voice clarity should be there so that the caller will be in a position to understand.
 
3.5 Please remember that you are working for a Hospital and act with responsibility.
 
3.6 Need to note down the details clearly so that there is no miscommunication at any point of time. For this purpose always keep the note/writing pad and pencil near the phone and note the following for clarity:
 
3.6.1. Caller&rsquo;s name (asking caller for correct spelling)
 
3.6.2. Caller Company / institution
 
3.6.3. Ask for phone number and extension
 
3.6.4. Reason for calling
 
3.6.5. Be sure to fill in the date, time and your initials
 
3.6.6. Place the message slip in a conspicuous place in the caller party office
 
3.7 Speak clearly and distinctly in a pleasant tone of voice. Always start the conversation in the following manner:
 
3.7.1. Wish the caller as per the time of the day (e.g. Good Morning)
 
3.7.2. Mention the Organization name (e.g. NMC Royal Hospital)
3.7.3. Mention your name (e.g. my name is &hellip;&hellip;&hellip;&hellip;&hellip;..)
 
3.7.4. How can I help you?
 
3.8 Use hold button when leaving the line so that the caller does not accidentally hear conversations being held nearby.
 
3.9 When transferring a call be sure that you explain the caller that you are doing so and the department/person you are transferring. When the call is picked up by the concerned person/department, explain to them who is on the other end that you are transferring and the subject matter of their call if possible.
 
3.10 Remember that Call Center Executive is the first contact from the Hospital and that first impression will stay with the caller long after the call is completed if it is attended with care.
 
3.11 If you come to know that the caller has reached the wrong department, be courteous and redirect them to the concerned department/person. If possible find out the requirement of the caller and try to help them.
 
3.12 If the concerned person whom the caller is looking for is not available then provide a tactful response so that caller will be satisfied.
 
3.13 Complaints should be directed to the concerned department, if you feel that it is difficult to handle then transfer to Customer Relations Department.
 
3.14 When handling a rude or impatient callers:
 
3.14.1. Stay calm, try to remain diplomatic and polite, getting angry will only irritate them more.
 
3.14.2. Always show willingness to resolve the problem or conflict
 
3.14.3. Try to think like the caller; remember their problems and concerns are important.
 
3.14.4. Offer to have your supervisor talk to the caller or call him/her back if the caller persists
 
3.14.5. Sometimes the irate caller just wants someone in a supervisory capacity to listen to them even if you are able to help them, in those situations connect the call to the concerned people.
 
3.14.6. Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital management to comply those requirements
 
3.14.7. Work accordance with the documented OSH procedures and instructions, specific responsibilities
 
3.14.8. Be familiar with emergency and evacuation procedures
 
3.14.9. Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk assessments, incident reports
 
3.14.10. Comply with Waste management procedures and policies
 
3.14.11. Attend applicable OSH/Infection control training programs, mock drills and awareness programs</div>
 <div>4.1 Preferably a college graduate in any discipline.
 
4.2 Clarity in communication and voice clarity and perfect modulation and patients to listen to the caller.
 
4.3 Minimum 2-year experience as a call center executive / telephone operator in a patient focused environment and operation of multi-line switchboard system.
 
4.4 Proficient technology application skills; Basic MS Office (Word, Excel, &amp; Power point) MS Outlook &amp; Internet explorer skills.
 
4.5 Must have an exceptional interpersonal skills, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals; superior phone etiquette skills
 
4.6 Patient focused; service oriented; patient and understanding.
 
4.7 Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure
 
4.8 Reliable, punctual, dependable, and responsive.
 
4.9 Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.</div>

Call Centre Executive

Reportage Properties LLC

<div>
 
 
 About Us:
 
 
 
 We are a leading real estate development company, recognized for delivering exceptional projects globally and setting new benchmarks in the industry.
 
 
 
 
 
 We are seeking an experienced and motivated Call Center Assistant Manager to support the smooth operation of our Customer Contact team. In this pivotal role, you will assist in overseeing daily call centre activities, ensuring the delivery of prompt, professional, and courteous service to our clients in a fast-paced property development environment. The ideal candidate will be a hands-on leader, dedicated to driving team performance and upholding the highest standards of customer satisfaction.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Customer Service Excellence:
 
 
 <ul>
 <li>
 Serve as an escalation point for complex customer inquiries, sensitive complaints, and urgent issues, resolving them with discretion and professionalism.
 </li>
 <li>
 Ensure the team handles all customer interactions&mdash;related to property listings, handovers, and after-sales support&mdash;accurately and effectively.
 </li>
 <li>
 Uphold and enforce company customer service standards and Service Level Agreements (SLAs).
 </li>
 </ul>
 
 
 Data Management &amp; Collaboration:
 
 
 <ul>
 <li>
 Ensure the team maintains detailed and accurate records of all customer interactions in the CRM system.
 </li>
 <li>
 Collaborate closely with Sales, Legal, and Project Management teams to relay accurate information and address customer-related issues promptly.
 </li>
 </ul>
 
 
 Team Leadership &amp; Operational Support:
 
 
 <ul>
 <li>
 Assist in supervising a team of customer service agents, providing guidance, motivation, and support.
 </li>
 <li>
 Support the smooth operation of the contact centre, ensuring adequate coverage and efficient workflow.
 </li>
 <li>
 Help train and onboard new staff members, ensuring they are well-versed in project details, product knowledge, and service expectations.
 </li>
 </ul>
 
 
 Quality Assurance &amp; Performance Management:
 
 
 <ul>
 <li>
 Monitor and evaluate inbound and outbound call quality, providing constructive, real-time feedback to agents.
 </li>
 <li>
 Track and analyze key performance metrics (KPIs) such as call handling time, resolution rates, and customer satisfaction scores.
 </li>
 <li>
 Assist in preparing detailed weekly and monthly performance reports for management.
 </li>
 </ul>
 
 
 Compliance:
 
 
 <ul>
 <li>
 Ensure all team activities and processes comply with company policies and relevant regulatory requirements.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Real Estate, or a related field.
 </li>
 <li>
 A minimum of 5 years of experience in a call centre environment, with at least 2 years in a supervisory or assistant manager capacity.
 </li>
 <li>
 Proven experience in the real estate, property development, or a related industry is highly preferred.
 </li>
 <li>
 Strong proficiency in using CRM software and the Microsoft Office Suite (especially Excel).
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Competencies:
 
 
 <ul>
 <li>
 
 Exceptional Communication:
 
 Outstanding verbal and written communication skills.
 </li>
 <li>
 
 Leadership &amp; Interpersonal Skills:
 
 Ability to lead, mentor, and inspire a team with strong conflict resolution abilities.
 </li>
 <li>
 
 Detail-Oriented &amp; Organized:
 
 Meticulous attention to detail and excellent organizational skills.
 </li>
 <li>
 
 Adaptability:
 
 Capable of multitasking and thriving in a dynamic, fast-paced environment.
 </li>
 <li>
 
 Professionalism:
 
 Demonstrates discretion, empathy, and a customer-centric approach in all situations.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What We Offer:
 
 
 
 
 
 <ul>
 <li>
 Competitive salary and commission-based incentives.
 </li>
 <li>
 A dynamic and professional work environment.
 </li>
 <li>
 Career growth opportunities in a leading real estate firm.
 </li>
 </ul>
 
 
 
 
 If you have the required experience and skills, and you're ready to take on a challenging yet rewarding role, we&rsquo;d love to hear from you!
 
 
 
 
 
 
 How to Apply:
 
 
 
 Send your resume to Talent@reportageuae.com "
 
 Call Center Assistant Manager &ndash; Real Estate
 
 ."
 
 
 
</div>

Call Center Team Lead

Nasm Property Investment LLC

Nasm Property Investment is seeking a motivated, results&#8209;oriented Listing Agent to join our dynamic real estate team in Abu Dhabi. The ideal candidate will be responsible for sourcing new property listings, particularly for sale and rent, engaging property owners, and managing the full lifecycle of listings. The role involves building strong relationships, conducting market evaluations, and achieving targets with the support of our marketing team.Key Responsibilities<ul><li>Proactively call property owners / landlords to generate leads and secure listings for sale or rent.</li><li>Advise owners on pricing strategies using market research and comparative market analysis.</li><li>Prepare and present listing agreements and necessary documentation, ensuring compliance with relevant regulations in Abu Dhabi.</li><li>Publish and manage property listings on all major online portals (e.g., Bayut, Property Finder, Dubizzle) and internal CRM.</li><li>Maintain and update listing details: availability, price changes, documentation, photos.</li><li>Track leads &amp; follow&#8209;ups, schedule showings, respond to owner/tenant inquiries, negotiate terms where needed.</li><li>Maintain accurate daily/weekly activity reports: calls made, listings secured, status of each listing.</li><li>Stay informed about market trends, developments, regulations, and competition in Abu Dhabi.</li></ul>Qualifications &amp; Skills<ul><li>Strong communication skills in English &amp; Arabic preferred.</li><li>Ability to cold&#8209;call owners and negotiate with confidence.</li><li>Good understanding of Abu Dhabi real estate market: pricing trends, areas, regulations.</li><li>Well&#8209;organized, detail oriented, able to manage multiple listings and tasks.</li><li>Comfortable using a CRM system, online portals, MS Office tools.</li><li>Self&#8209;motivated, target&#8209;driven, with a strong work ethic.</li></ul>What We Offer<ul><li>Base salary + attractive commission structure.</li><li>Performance incentives and rewards for meeting / exceeding targets.</li><li>Training and support from marketing, &amp; admin teams.</li><li>Opportunity for growth within the company.</li><li>Work in a professional, dynamic real estate environment.</li></ul>Job Type: Full-time

Leasing Coordinator

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 Core Responsibilities
 
 
 <ul>
 <li>
 Actively sell/cross-sell asset and liability products to new and existing customers
 </li>
 <li>
 Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
 </li>
 <li>
 Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
 </li>
 <li>
 Encourage customers to build their balances with the bank in order to migrate to higher customer programs
 </li>
 <li>
 Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
 </li>
 <li>
 Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels
 </li>
 <li>
 Attract new customers to branch through personal relations and existing customer referrals
 </li>
 <li>
 Respond to call center regarding customer inquiries forwarded
 </li>
 <li>
 Meet individual sales targets
 </li>
 <li>
 Participate in and potentially lead daily retail sales team meetings
 </li>
 <li>
 Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstration and assist with mobile app demo and customer download
 </li>
 <li>
 NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
 </li>
 <li>
 Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School graduated
 </li>
 <li>
 2 years&rsquo; relevant experience in banking sector.
 </li>
 <li>
 Familiarity with bank products, customer experience and related policies and procedures
 </li>
 </ul>
</div>

Customer Service Officer

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