CALL CENTER AGENT with Dental Experience

General Description:

This role plays an important role in ensuring that any patient who visits the center is given the highest level of service. Also, the job role will act as a bridge between the patient and the medical operation team, responsible for the management of patient’s appointment.

Responsibilities

• Greet and welcome the patient to the center.
• Register patient information on the system as per the center’s protocol.
• Verify and update patient’s information and assist them to complete all necessary forms and enter them onto the system.
• Check the daily appointment schedule of the assigned dentist and schedule patients’ appointments accordingly.
• Check notes made by the dentist before making the booking or giving an update to the patient.
• Ensure that medical insurance is approved before confirming the appointment with the patient.
• Call and reschedule those patients who missed their appointment.
• Fill in cancelled and no-show appointment.
• Confirm upcoming appointment and provide update to the assigned dentist.
• Answer and manage other incoming calls.
• Maintain and manage patient records up to date.
• Provide updates to patients in case there are changes in their appointment

Job Type: Full-time

Experience:

• dental call center: 1 year (Required)
• Arabic and English Speaker is a must

Job Type: Full-time

Experience:

• DENTAL: 2 years (Required)

Language:

• Arabic and English (Required)