call center manager

Luxury Bath Technologies Corporate

<div>
 
 
 Call Center Manager
 
 
 
 Company:
 
 Kroll Construction
 
 
 Location:
 
 Garden City, MI
 
 
 Who We Are
 
 
 Kroll Construction is a leader in the bath remodeling industry, delivering high-quality, affordable, and stylish solutions to homeowners. We pride ourselves on exceptional customer service and a results-driven team environment.
 
 
 What We&rsquo;re Looking For
 
 
 We are hiring an experienced
 
 Call Center Manager
 
 to lead our team and drive performance. This role is ideal for a motivated leader who thrives in a fast-paced, sales-driven environment and knows how to build, coach, and scale a successful call center team.
 
 
 What You&rsquo;ll Do
 
 <ul>
 <li>
 
 Lead, hire, train, and manage call center representatives
 
 </li>
 <li>
 
 Drive team performance and ensure appointment-setting goals are met
 
 </li>
 <li>
 
 Monitor KPIs including call volume, set rate, and show rate
 
 </li>
 <li>
 
 Coach and develop team members through ongoing feedback and training
 
 </li>
 <li>
 
 Manage schedules to ensure proper coverage
 
 </li>
 <li>
 
 Collaborate with marketing and sales teams to align campaigns and goals
 
 </li>
 <li>
 
 Improve scripts, processes, and call strategies
 
 </li>
 <li>
 
 Monitor calls for quality assurance and professionalism
 
 </li>
 <li>
 
 Ensure accurate reporting and CRM usage
 
 </li>
 </ul>
 
 What You Bring
 
 <ul>
 <li>
 
 2+ years of call center management or leadership experience
 
 </li>
 <li>
 
 Proven ability to meet or exceed performance metrics
 
 </li>
 <li>
 
 Strong leadership and team-building skills
 
 </li>
 <li>
 
 Excellent communication and coaching abilities
 
 </li>
 <li>
 
 Highly organized with strong problem-solving skills
 
 </li>
 <li>
 
 Experience in sales or home improvement is a plus
 
 </li>
 <li>
 
 Comfortable working with CRM and call center systems
 
 </li>
 </ul>
 
 What We Offer
 
 <ul>
 <li>
 
 Competitive base pay + performance bonuses
 
 </li>
 <li>
 
 Growth and advancement opportunities
 
 </li>
 <li>
 
 Supportive, team-oriented environment
 
 </li>
 </ul>
 
 Apply Today
 
 
 Ready to lead a high-performing team and grow your career? Apply now to join
 
 Kroll Construction
 
 !
 
</div>

Call Center Manager

Waffarha

<div>
 
 Job Summary
 
 
 
 The Call Center Manager is responsible for overseeing daily call center operations, ensuring high levels of customer satisfaction, team performance, and service quality. This role manages staff, optimizes processes, monitors KPIs, and works closely with other departments to meet business objectives.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage and supervise daily call center operations (inbound/outbound).
 </li>
 <li>
 Lead, coach, and develop team leaders and call center agents.
 </li>
 <li>
 Set performance goals and monitor KPIs such as AHT, SLA, CSAT, QA scores, and attendance.
 </li>
 <li>
 Ensure excellent customer service standards and handle escalated customer complaints.
 </li>
 <li>
 Prepare schedules, shifts, and workforce planning to meet service levels.
 </li>
 <li>
 Conduct regular performance reviews and provide constructive feedback.
 </li>
 <li>
 Identify training needs and coordinate onboarding and ongoing training programs.
 </li>
 <li>
 Develop and improve call center policies, procedures, and workflows.
 </li>
 <li>
 Prepare daily, weekly, and monthly performance reports for management.
 </li>
 <li>
 Ensure compliance with company policies, data privacy, and quality standards.
 </li>
 <li>
 Collaborate with HR, IT, and Operations to improve systems and processes.
 </li>
 <li>
 Manage call center tools, CRM systems, and telephony platforms.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred).
 </li>
 <li>
 3&ndash;5 years of experience in call center operations, with at least 2 years in a managerial role.
 </li>
 <li>
 Strong leadership and people-management skills.
 </li>
 <li>
 Experience working with KPIs, dashboards, and performance reporting.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities.
 </li>
 <li>
 Strong analytical and decision-making abilities.
 </li>
 <li>
 Proficiency in CRM systems and call center software.
 </li>
 <li>
 Fluent in English (additional languages are a plus).
 
 
 </li>
 </ul>
 
 Key Skills
 
 
 
 <ul>
 <li>
 Team leadership &amp; coaching
 </li>
 <li>
 Customer experience management
 </li>
 <li>
 Performance analysis &amp; reporting
 </li>
 <li>
 Conflict resolution
 </li>
 <li>
 Process improvement
 </li>
 <li>
 Time &amp; workforce management
 </li>
 </ul>
</div>

Fairwinds Credit Union

<div>Financial Freedom Happens Here &ndash; and it starts with YOU.
At FAIRWINDS Credit Union, we&rsquo;re more than a workplace; we&rsquo;re a team on a mission. Join the credit union nationally endorsed by The Dave Ramsey Show, where every day is a step toward financial freedom - for our members and for you. We&rsquo;re seeking a Contact Center Manager to lead our team, ensuring top-tier service for every interaction. This is your opportunity to make a meaningful impact in a collaborative, high-performing environment where your leadership will shape our customer experience.

Your Role in Our Mission:
<ul>
<li>Lead and develop a team of Contact Center Leads and Representatives through coaching, and performance management.
</li>
<li>Monitor day-to-day contact center operations, including scheduling, call flow, and service delivery.
</li>
<li>Meet and exceed key performance metrics like customer satisfaction, call handling time, and issue resolution rates.
</li>
<li>Handle escalated member concerns with professionalism and empathy, ensuring solutions align with policy and service standards.
</li>
<li>Analyze call trends and performance reports to drive data-informed improvements.
</li>
<li>Collaborate with leadership on strategic planning, process enhancements, and cross-departmental initiatives.
</li>
<li>Foster a positive, growth-focused team culture that values collaboration and continuous improvement.
</li>
<li>Manage operational budgets and ensure resources are used effectively.
</li>
<li>Stay up to date on industry trends and new technologies to improve service delivery and team efficiency.
</li>
</ul>What Makes You a Great Fit:
<ul>
<li>At least 2 years of leadership experience in a contact center environment.
</li>
<li>Proven success managing teams in the financial services industry, preferred.
</li>
<li>Strong interpersonal and communication skills with a focus on people development.
</li>
<li>Proficiency in contact center technologies, workforce tools, and CRM platforms.
</li>
<li>Data-savvy with the ability to interpret metrics and turn insights into action.
</li>
<li>A service-first mindset with a commitment to delivering exceptional experiences.
</li>
</ul>A Culture of Care and Reward: 
You give your best, and we give back with a comprehensive and meaningful rewards package:
<ul>
<li>Enjoy 11 paid holidays and generous paid time off to recharge and reset</li>
<li>Build your future with a 6% 401(k) match</li>
<li>Eligible for a $700 annual contribution to your Health Savings Account</li>
<li>Access our comprehensive maternity leave program to support growing families</li>
<li>Stay covered with medical, dental, vision, disability, and life insurance</li>
<li>Grow your career through leadership development, tuition assistance, and advancement opportunities</li>
<li>Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey&rsquo;s SmartDollar program</li>
<li>Thrive in a purpose-driven, people-first culture where your impact matters</li>
</ul>
This is more than your next job. It&rsquo;s your next step in changing lives; starting with your own.

About FAIRWINDS Credit Union 
At FAIRWINDS Credit Union, Financial Freedom Happens Here. Headquartered in Orlando, we&rsquo;ve proudly served members for more than 70 years. Our mission - Changing members&rsquo; lives on the journey to Financial Freedom - guides every decision we make, and our vision is simple: Members financially free. Through The FAIRWINDS Way, we foster a culture built on integrity, accountability, and teamwork. We are also proud to be nationally endorsed by The Dave Ramsey Show as a trusted provider committed to financial wellness! We&rsquo;re honored to be recognized as one of the Forbes 2024 Best-in-State Credit Unions and Orlando Business Journal&rsquo;s Best Places to Work. Join a top workplace where your purpose matters, and your growth is supported every step of the way.</div>

LESTARS MANAGEMENT CONSULTANCY

<div>Call Center Manager
Location: Islamabad or Lahore, Pakistan 
Job Type: Full-time | Remote 
Industry: iGaming Industry 
We are hiring an experienced Call Center Manager to lead outbound call center operations in a fast-paced iGaming environment.
Key Responsibilities
<ul><li>Manage daily call center operations and supervise agents
</li><li>Drive KPIs including conversion, productivity, quality, and attendance
</li><li>Conduct coaching, team meetings, and performance reviews
</li><li>Handle escalations and improve team performance
</li></ul>Requirements
<ul><li>2+ years experience as Call Center Manager, Telemarketing Manager, or Senior Team Lead
</li><li>Experience managing 20+ agents in a target-driven environment
</li><li>Strong leadership and communication skills
</li><li>Good understanding of call center KPIs
</li><li>Fluent in English and Urdu
</li></ul>What We Offer
<ul><li>Competitive salary
</li><li>Full-time stable role
</li><li>Performance-based career growth</li></ul></div>

Telemarketing / Call Center Manager

LEARNING NETWORK

Company Summary Learning Network is a growing, innovative, and customer-centric educational technology company. We seek creative and tenacious individuals to help us drive success through service. Service is very important to us. At Learning Network, you will be among people who care about their customers and colleagues. We prioritize service by ensuring the details are done and done well - every time. We make promises, and we keep those promises. We recognize that our customers and employees don't have to choose us. As such, service is embedded deep within our culture - and providing white-glove service is an expectation of every employee. At Learning Network, you'll be a part of something special. You'll sleep better knowing you make a difference by bringing the most innovative education to thousands of students. You'll do this amongst a supportive community of people who care. In return, you'll care. You'll show you care by being teachable, doing your job well, and valuing the relationships with your colleagues. You'll achieve your goals and play nicely in the sandbox with others while doing it. We don't do drama, and neither should you. Working at Learning Network isn't for everyone. But for those who choose to commit to hard work, service, students, and colleagues, it's an incredibly rewarding experience. Position Summary We have an immediate opening for an Advisor Manager. In this role, you will lead a team of Supervisors and Advisors to provide high-quality, personalized support to students in an online school. This role requires you to lead a team ensuring each member maintains a high level of productivity that directly impacts student enrollment and retention in our schools. To be successful, you'll need to be detail-oriented and initiative-taking. We need a broad thinker who can make suggestions, take constructive feedback with a good attitude and without pushback, and then go out and personally execute with diligence. If you like leading a high-performing enrollment team in a rapidly growing company, we're probably a good fit. This position is full-time and work-from-home. Job Duties Serve all stakeholders with integrity, humility, and joy while consistently modeling the importance of both task competency and relationships; Participate in Company events, activities, and meetings with a smile and an infectious, great attitude; Recruit, train, inspire, and guide contact center Supervisors and Advisors to ensure goal achievement and maintain exceptional service quality; Actively manage ticket and text queues - both inbound and outbound - ensuring communication with families meet or exceed all service levels; Translate organizational objectives into individual performance targets and drive results to surpass expectations; Provide guidance and support to staff through frequent documented one-on-one sessions to address skill gaps, acknowledge progress, and enhance performance; Cultivate and sustain a positive, energetic work environment; Evaluate team requirements for training and support, and create process documents, job aids, sample calls, scripts, checklists, and other resources to meet those requirements; Utilize effective de-escalation methods when interacting with concerned families; Monitor progress and improvement in critical metrics such as contact rates, conversion rates, and retention rates, implementing effective strategies to achieve required outcomes; Utilize data to identify trends, draw conclusions, and report progress against goals; and All other duties as assigned. Essential Knowledge, Skills, and Abilities Strong interpersonal skills with the demonstrated ability to consistently lead and serve others with humility, kindness, empathy and joy; Strong focus on customer experience; Excellent organizational and analytical skills; Ability to excel in a fast-paced, high-energy, entrepreneurial, team environment while juggling multiple tasks and priorities; Proficiency with office productivity software like Google Apps and Salesforce; Exceptional time management skills, including the ability to meet deadlines and handle diverse priorities and tasks simultaneously; Ability to empathize with employees, colleagues, and customers using strong personal communication skills to advance company goals; Strict attention to detail; and Achieve daily performance metrics. Qualifications Bachelor's degree in Business, Education, Communications, Marketing, Organizational Leadership, or sufficient combination of education and work experience; and Minimum of five (5) years of contact center or education experience; Minimum of three (3) years of leadership experience, preferably in an education setting or within a call center back office (i.e., tickets, texts, chats) setting; Minimum of one (1) year of experience working with families in an educational setting preferred; and Ability to pass required background checks. Benefits Medical, dental, and vision employee coverage for as little as $1 each per month; Personal paid time off in addition to major holidays; Short-term disability insurance, long-term disability insurance, life insurance, and AD&amp;D insurance are all 100% paid by the employer; and 401(k) with employer contributing a dollar-for-dollar match of employee contributions up to 6% of employee earnings. Work Location: Remote

Call Center Manager (Virtual; Remote)

Taqar Consulting Co. LLC

About the RoleWe are seeking an experienced and results-driven Call Center Team Manager to lead and develop a high-performance telemarketing team.The ideal candidate will be responsible for daily operations, performance management, team stability, and ensuring business targets are consistently achieved.Key Responsibilities<ul><li>Manage daily attendance, scheduling, and discipline of the call center team</li><li>Conduct daily briefing and performance review meetings</li><li>Set, monitor, and optimize team KPIs (daily / weekly / monthly)</li><li>Analyze performance data and drive productivity improvements</li><li>Lead onboarding training and ongoing coaching for team members</li><li>Maintain team morale and reduce staff turnover</li><li>Handle escalations and internal operational issues</li></ul>Requirements<ul><li>Age: 25&ndash;40 years old</li><li>Education: Diploma or Bachelor&rsquo;s degree preferred</li><li>Languages: Fluent in English and Urdu</li><li>Proven experience in Call Center / Telemarketing team management</li><li>Experience managing teams of 20+ agents</li><li>Strong leadership and performance-driven mindset</li><li>Able to work under pressure and meet business targets</li><li>Salary &amp; Compensation (PKR / Month)</li></ul>Compensation will be based on team size and management scope:<ul><li>Managing 20 agents: 150,000 PKR</li><li>Managing 40 agents: 200,000 PKR</li><li>Managing 80 agents: 250,000 PKR</li><li>Managing 100 agents: 300,000 PKR</li></ul>Performance-based incentives available for high-performing teams.Job Types: Full-time, FresherPay: Rs150,000.00 - Rs300,000.00 per monthWork Location: In person

Call Center Team Manager (On-site – Pakistan)

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Call Center Team Manager (On-site – Pakistan)