call center manager

Careers Inc

We are looking for a highly motivated Call Center Manager to oversee the full client lifecycle, ensuring rigorous gathering of case requirements, timely communication, and outstanding customer satisfaction. This role involves managing a client service team, implementing retention strategies, and collaborating with various departments to deliver a seamless, high-quality experience for our clients.RESPONSIBILITIES:<ul><li>Recruit, train, and manage a client service team to ensure efficient, high-quality client interactions.</li><li>Develop and maintain processes to accurately and thoroughly collect case details, documentation, and any relevant information from new and existing clients.</li><li>Proactively design and implement programs to maintain strong client relationships, address concerns, and minimize client attrition.</li><li>Serve as the primary point of contact for clients, ensuring prompt and transparent updates regarding their cases.</li><li>Work closely with intake, litigation, and marketing teams to streamline handoffs and maintain accurate data flow.</li><li>Track and analyze key performance indicators (KPIs) to ensure team productivity, call quality, and patient satisfaction goals are met.</li><li>Leverage CRM tools (Salesforce preferred) to document client interactions, organize case details, and generate performance reports.</li><li>Supervise, motivate, and train call center agents to ensure they meet performance standards and provide exceptional service.</li></ul>REQUIERIMENTS: <ul><li>Bachelor&rsquo;s degree in Business, Management, or related field (or equivalent work experience).</li><li>Minimum of 3+ years of experience in a client-facing or call center environment, with proven leadership responsibilities.</li><li>Experience in the legal industry is a plus but not mandatory.</li><li>Willing to work a 1:00PM-10:00PM schedule. On-site</li><li>Complete fluency in English (verbal and written).</li><li>Proficiency in CRM software (Salesforce preferred) for client and case tracking.</li><li>Solid knowledge of MS Office (Word, Excel, PowerPoint) for daily administrative tasks and data analysis. Familiarity with VoIP phone systems is advantageous.</li><li>Excellent communication, interpersonal, and leadership skills.</li><li>Strong problem-solving abilities and attention to detail.</li><li>Ability to thrive in a fast-paced environment while maintaining high service standards.</li></ul>Job Type: Full-timeWork Location: In person

Call Center Manager

Polestar Plumbing Heating & Cooling

<div>Who We Are:
Polestar Plumbing, Heating &amp; Cooling has proudly served the Kansas City community for over 41 years. As a locally operated company, we specialize in providing trusted plumbing, heating, and cooling solutions with a commitment to excellence. Our goal is simple: to be the best we can for our customers&mdash;delivering honest service, expert guidance, and lasting comfort for every home we visit. At Polestar, your comfort is our priority.
Why Join Us:<ul><li>
$75,000-$100,000 annually (Base plus performance bonuses based on team KPIs)</li><li>
Weekly Pay</li><li>
Ability to work in-office with leadership growth opportunities</li><li>
PTO and Paid Holidays</li><li>
Comprehensive benefits package including matching 401K, Medical, Dental, Vision, Accidental &amp; Critical Illness coverages 
Paid $15,000 Life Insurance and Long-Term Disability coverage</li></ul>
What You'll Be Doing<ul><li>
Lead and manage daily operations of the call center team to ensure exceptional customer service</li><li>
Monitor inbound and outbound call performance, booking rates, and customer satisfaction metrics</li><li>
Coach, train, and develop Customer Service Representatives (CSRs) to improve performance and consistency</li><li>
Handle escalated customer concerns and ensure timely, professional resolution</li><li>
Oversee scheduling and dispatch coordination to maximize efficiency and revenue opportunities</li><li>
Track KPIs, generate reports, and implement strategies to improve call conversion and booking rates</li><li>
Collaborate with service and sales teams to align call center performance with company goals</li><li>
Ensure all customer interactions reflect company values and service standards</li><li>
Maintain accurate records and documentation using company software systems</li><li>
Create and maintain a positive, motivated, and high-performing team environment</li><li>
Participate in ongoing leadership and industry training to stay ahead of best practices</li></ul>
Our 3 Step Hiring Process:
At Polestar, we know great talent moves fast&mdash;and so do we. Our hiring process is designed to be quick, efficient, and candidate-friendly. If you're actively looking, we can often complete the process within 24&ndash;48 hours!<ul><li>
Apply 
Submit your application online or via email with your resume and relevant details. (carlee@polestarplumbing.com)</li><li>
Phone Screen 
If your experience is a match, our team will reach out&mdash;often the same day&mdash;for a brief phone interview.</li><li>
In-Person Interview 
If the phone screen goes well, we&rsquo;ll schedule an in-person interview&mdash;usually within 24 hours. You&rsquo;ll meet with team members, ask questions, and learn more about working at Polestar.</li></ul>
Requirements:<ul><li>
Minimum 2&ndash;3 years of experience in call center leadership or customer service management</li><li>
Strong leadership, communication, and coaching skills</li><li>
Experience tracking KPIs, call metrics, and performance reporting</li><li>
Ability to handle high-pressure situations and resolve customer escalations</li><li>
Highly organized, detail-oriented, and results-driven</li><li>
Familiarity with CRM and call center software systems preferred</li></ul>
Location:
7252 W Frontage Rd, Merriam, KS 66203
Think you'd be a great fit? So do we! Come grow with us at Polestar&mdash;apply now!
Polestar Plumbing, Inc. is an equal employment opportunity and affirmative action employer.</div>

Texas Back Institute

<div><h5 class="jobSectionHeader">Introduction</h5>
Do you have the career opportunities as a(an) Clinic Manager Non Licensed you want with your current employer? We have an exciting opportunity for you to join Texas Back Institute which is part of the nation's leading provider of healthcare services, HCA Healthcare.<h5 class="jobSectionHeader">
Benefits</h5>
Texas Back Institute offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing 
</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) 
</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock 
</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance. 
</li><li>
Referral services for child, elder and pet care, home and auto repair, event planning and more 
</li><li>
Consumer discounts through Abenity and Consumer Discounts 
</li><li>
Retirement readiness, rollover assistance services and preferred banking partnerships 
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships) 
</li><li>
Colleague recognition program 
</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) 
</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location. 
Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Clinic Manager Non Licensed where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!<h5 class="jobSectionHeader">
Job Summary and Qualifications</h5> 
Job Summary and Qualifications
Overall Description: The Call Center Supervisor is the primary point of contact for new and existing patients seeking to schedule appointments with our providers.
Responsibilities include:<ul><li>
Supervise a team of 9 call center specialists to ensure productivity, quality, customer service, and compliance with policy requirements</li><li>
Answer calls, schedule appointments, respond to medical records requests, etc.</li><li>
Provide direction to team members and serve as an internal subject-matter-expert to meet service level expectations</li><li>
Implement and oversee the professional development of team to identify technical and training needs</li><li>
Analyze tasks and work volumes to provide planning and recommendations on staffing, assignments, and different projects</li><li>
Assist in creating, implementing, and updating standard operating procedures, performance improvement plans, and supporting special projects as needed</li><li>
Collaborate with other department leaders and providers to ensure performance standards and expectations of the team are met</li><li>
Assist in hiring and onboarding new hires</li><li>
Prepare annual performance evaluation and feedback/coaching year round to team</li></ul><ul><li>
Competencies
<ul><li>Maintain a positive attitude at all times. Always strive to find or be the solution for the customer.
</li><li>Present a professional image.
</li><li>Demonstrates exemplary customer service skills for both internal and external customers.
</li><li>Ability to relate effectively with others with demonstrated understanding of how to approach or respond to individuals based on their personal style and needs.</li></ul></li></ul>
What Qualifications you will need: 
EDUCATION: 
 
<ul><li>Graduate from a recognized training facility for medical assistants, and course-work in health care office management are preferred.</li></ul><ul><li> 
Additional appropriate experience as a Medical Assistant may be substituted for the education requirement. 
</li></ul> 
EXPERIENCE:<ul><li> 
Minimum of two years of experience in a medical office, acute care or clinical outpatient setting is required. A minimum of one-year previous supervisory experience in a medical office, acute care or outpatient setting is required.</li></ul> 
CERTIFICATION/LICENSE: 
 
<ul><li>No license requirements</li></ul> 
Supporting HCA Healthcare's 186 hospitals and 2,400+ sites of care, Physician Services plays a crucial role as the main entry point for patients looking for high-quality healthcare within the HCA Healthcare system. With a focus on meeting the needs of our patients at all access points, Physician Services is dedicated to implementing innovative, physician-driven, value-added solutions to assist physicians in providing high-quality, patient-centered care, aligning with our mission to care for and enhance human life.
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. 
&quot;Bricks and mortar do not make a hospital. People do.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Clinic Manager Non Licensed opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

MedCure, Inc.

<div>
 
 
 Job Summary:
 
 
 
 
 
 The Manager of Coordination &amp; Donor Services' primary responsibility is to coordinate and direct the donation process for whole body donors. The Manager of Coordination &amp; Donor Services will work closely with funeral homes, hospices, and donor families in coordinating care. The Manager of Coordination &amp; Donor Services must possess natural empathy and sincerity to counsel grieving families. The Manager of Coordination &amp; Donor Services provides supervisory skills in ensuring efficient and error-free processes through guiding, training, instructing and auditing Donation Coordination department members.
 
 
 
 
 
 Essential Tasks:
 
 
 <li>
 Manage staffing levels, donation protocols, and compliance with AATB regulations.
 </li>
 <li>
 Ensure that appropriate documentation is signed and approvals obtained in all donor cases.
 </li>
 <li>
 Develop training modules when required and act as trainer for newly hired staff if necessary.
 </li>
 <li>
 Assign driver and transport services' schedules with respect to movement of donors.
 </li>
 <li>
 Interact with Quality Assurance, Business Development, Lab or Marketing when necessary to ensure donation procedures are complied with and communications with donor families conform with accepted guidelines.
 </li>
 <li>
 Investigate complaints and provide resolution when required.
 </li>
 <li>
 Provide reports to senior management as needed including but not limited to: call analysis data, donor statistics, hours worked and expenses.
 </li>
 <li>
 Serve as departmental point of contact during audits.
 </li>
 <li>
 Apply advanced knowledge of the donor process in problem-solving, relationship building and fielding questions from the coordination staff.
 </li>
 <li>
 Manage the coordination schedule and provide coverage for temporary staff shortages.
 </li>
 &nbsp;&nbsp;
 
 
 Accountability:
 
 
 
 Frequently, the Manager of Coordination &amp; Donor Services' decisions and actions strongly impact the company's revenue, operations, reputation, and/or customer satisfaction. The Manager of Coordination &amp; Donor Services makes independent decisions but is guided by routine procedures, established guidelines, and clearly stated standards. The Manager of Coordination &amp; Donor Services performs work under minimal supervision.
 
 &nbsp;
 
 
 Knowledge and Skills:
 
 
 <ul>
 <li>
 Strong management skills
 </li>
 <li>
 Ability to delegate supervisory tasks to the Coordination Supervisor
 </li>
 <li>
 Efficiently utilize office machinery
 </li>
 <li>
 Complete tasks using computer software at an advanced skill level
 </li>
 <li>
 Provide excellent customer service via all instruments of communication, both internally and externally
 </li>
 <li>
 Comfortably interact with funeral homes, hospice programs, hospitals, and building maintenance vendors
 </li>
 </ul>
</div>

CALL CENTER MANAGER

Maryland Department of Health

<div>
 
 Department:
 
 MDH Deputy Secretary for Public Health Services
 
 
 
 Date Opened:
 
 4/2/2026 11:59:00 PM.
 
 
 
 Filing Deadline:
 
 4/16/2026 11:59:00 PM
 
 
 
 Salary:
 
 $54,886.00 - $84,995.00/year.
 
 
 
 Employment Type
 
 
 
 <ul>
 <li>
 Full-Time
 
 
 </li>
 </ul>
 
 HR Analyst:
 
 Richard Holsinger.
 
 
 
 Work Location:
 
 
 
 <ul>
 <li>
 Baltimore City
 
 
 </li>
 </ul>
 View this Recruitment: Call Center Manager (ADMINISTRATIVE OFFICER I SUPERVISOR) - #26-002707-0001
</div>

Call Center Manager (ADMINISTRATIVE OFFICER I SUPERVISOR) - #26-002707-0001

ProEdge Remodeling

ATTENTION CALL CENTER MANAGER PROFESSIONALS:TAKE YOUR CAREER TO THE NEXT LEVEL - POTENTIAL EARNINGS UP TO $75,000K ++Established in 1961, ProEdge Remodeling has become one of the fastest growing home improvement companies in the New York, New England &amp; Mid-Atlantic regions. Recently recognized by Qualified Remodeler as among the Top 200 Home Improvement Professionals in the country, ProEdge is committed to expanding its service areas without losing sight of our signature local expertise or long-held tradition of providing great customer care.We are also proud to announce that KOHLER&reg; has selected ProEdge Remodeling as their exclusive bath and shower remodeling partner for the New York market.ALL CANDIDATES MUST HAVE AT LEAST 3 YEARS OUTBOUND CALL CENTER EXPERIENCEDue to our tremendous growth and fast-paced environment at our high-volume call center in Windsor, CT, we are only interested in speaking with Call Center Management professionals with a proven track record in an outbound call center setting. You will be interacting by phone with homeowners who have expressed interest in our products:The Call Center Assistant Manager must have:<ul><li>Call Center supervisory experience (required)</li><li>Minimum 3 years of outbound call center experience with a focus on appointment setting</li><li>Excellent telephone and inter personal communication skills</li><li>Strong ability in recruiting, training and developing other call center agents</li><li>Solid organizational abilities</li><li>Positive mental attitude</li><li>Competitive drive</li><li>High energy and motivation level</li><li>Strong will to succeed</li><li>Desire to learn, set and achieve goals</li></ul>We offer:<ul><li>Competitive salary with the best compensation package in the industry</li><li>Performance bonus and incentive plan</li><li>Advancement opportunity</li><li>Full benefits package including health, vision &amp; dental</li><li>PT/FT shift positions available</li><li>Fun team-oriented workplace with special events, outings, contests &amp; more</li></ul>Here at ProEdge Remodeling, we cultivate a team-oriented workplace that fosters mutual purpose, personal development and growth. We offer top income, paid training, 401k, full benefits, performance based rewards, bonuses and more.If you are looking for a long-term sales career where you can achieve your personal and professional goals, we&rsquo;d like to talk to you about joining our team--contact us today!Job Types: Full-time, Part-timePay: $35,000.00 - $75,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Paid training</li><li>Vision insurance</li></ul>Ability to Relocate:<ul><li>Windsor, CT 06095: Relocate before starting work (Preferred)</li></ul>Work Location: In person

Call Center Assistant Manager In Windsor, CT

Byrider

<div>Byrider - 5234 High Crossing Blvd, Madison, WI 53718
Collections Account Manager (Consumer Finance)
New ownership! Immediate hire! Last position to complete our team. Open to all backgrounds and work history.
Would you enjoy earning great pay while helping customers with an industry-leading credit program?
Growing national automotive consumer finance company! Collections Account Manager career opportunity!
Rewards for Collections Account Manager:
<ul><li>Annual compensation: ~$50,000.00 - $70,000.00</li><li>
Hourly pay + monthly bonus up to $2,000.00</li><li>
Full benefits- Health, Dental, Vision, PTO, 401k</li><li>
Career growth to Manager or Specialist</li><li>
Industry-best customer program</li><li>
36 years in business</li><li>
Growing national company
 </li></ul>Responsibilities for Collections Account Manager:
<ul><li>Collections, customer service, customer retention</li><li>
Assist with lending/credit origination
</li><li>Help ensure branch compliance
</li><li>Demonstrate a high level of customer service</li><li>
Work with consumer finance software</li><li>
Attend ongoing training classes
</li></ul>Hours for Collections Account Manager:
<ul><li>Full-time (40 hours)</li><li>
100% onsite</li><li>
No Sundays</li><li>
Work most Saturdays (shorter day) with a weekday off</li><li>
Location hours: Monday - Friday 9-7, Sat 9-4</li><li>
Shifts will vary</li><li>
Overtime as needed with OT pay</li></ul>
Requirements for Collections Account Manager:
<ul><li>2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, sales, or related experience</li><li>
Good communication, computer &amp; customer service skills</li><li>
Able to work the hours listed &amp; 100% onsite</li><li>
Able to pass a background check
</li></ul>Keywords: Collections, Customer Retention, Call Center, Collections Account Management, Debt Collector, Collections Specialist</div>

Collections Account Manager

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Call Center Assistant Manager In Windsor, CT

Collections Account Manager