call center manager

Parkonic Parking Systems and Management LLC

We are seeking a dynamic and experienced Call Center Manager to lead our customer service operations in Dubai. This role is pivotal in ensuring exceptional customer experiences, managing a high-performing team, and driving operational excellence within our parking management services.Responsibilities:- Lead, manage, and motivate the call center team to achieve service excellence and performance targets.- Develop and implement effective call center policies, procedures, and best practices tailored to the parking management industry.- Monitor key performance indicators (KPIs) to ensure high-quality customer service and continuous improvement.- Handle complex customer inquiries and resolve escalated issues promptly and professionally.- Collaborate with other departments to align customer service strategies with overall business goals.- Recruit, train, and develop call center staff to build a competent and customer-focused team.- Manage call center budget and resources efficiently to maximize operational productivity.- Ensure compliance with local regulations and company standards in all call center activities.Requirements:- Proven experience as a Call Center Manager or similar leadership role, preferably within the parking management or related customer service industry.- Strong leadership skills with the ability to inspire and manage diverse teams.- Proficiency in call center software, CRM systems, and performance metrics analysis.- Ability to work in a fast-paced environment and handle multiple priorities effectively.- Strong problem-solving skills and a customer-centric approach.Job Type: Full-timePay: AED15,000.00 - AED20,000.00 per monthExperience:<ul><li>IT Background: 5 years (Preferred)</li><li>Call Center Manager: 5 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Call Center Manager

Lead Surge BPO

<div>
 
 
 We&rsquo;re hiring a Call Centre Operations Manager to lead UK/USA campaigns and drive results. You&rsquo;ll be running a team of 50&ndash;60 agents, keeping operations smooth, targets on track, and clients happy. If you
 
 &nbsp;have at least 2 years of
 
 experience in the industry and know how to get the best out of a call centre team, we want to hear from you.
 
 
 
 
 
 
 
 Responsibilities:
 
 
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 Manage daily operations for UK/USA campaigns with 50&ndash;60 agents
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 Oversee shifts, schedules, and performance targets
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 Monitor KPIs and improve campaign results
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 Train, coach, and develop staff to hit next-level goals
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 Ensure top-quality customer service at all times
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 Keep internal and external stakeholders updated and satisfied
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 Create a professional, fair, and motivating work environment
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 Spot process gaps and implement improvements
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 Requirements:
 
 
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 Graduate degree (BBA/MBA preferred)
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 Minimum 2 years&rsquo; experience managing call centre operations, preferably UK/USA campaigns
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 Strong leadership and team management skills
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 Excellent English communication (spoken and written)
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 Proactive, calm under pressure, solution-focused, and results-driven
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 </ul>
 
 
 
</div>

Call Center Operations Manager

ProMark Strategies

Key Responsibilities:<ul><li>Manage and lead a telesales team focused on promoting the hotel&rsquo;s loyalty membership programme.</li></ul><ul><li>Develop and implement sales strategies to drive membership growth and retention.</li></ul><ul><li>Monitor team performance, set targets, and ensure KPIs are met.</li></ul><ul><li>Conduct training, coaching, and performance evaluations for sales agents.</li></ul>Requirements:<ul><li>Proven experience in a telesales or direct sales leadership role (hospitality experience preferred).</li></ul><ul><li>Strong knowledge of loyalty or membership programs.</li></ul><ul><li>Excellent communication and leadership skills.</li></ul><ul><li>Ability to analyze sales metrics and produce actionable reports.</li></ul><ul><li>Based in the UAE.</li></ul>What We Offer:<ul><li>Competitive salary and commission structure.</li></ul><ul><li>Dynamic and supportive working environment.</li></ul><ul><li>Opportunity to work with a prestigious hotel brand.</li></ul><ul><li>Career growth and development opportunities.</li></ul><ul><li>Private accommodation provided.</li></ul><ul><li>Complimentary lunch provided at the hotel.</li></ul>To apply, please send your CV to: mahmoud@promarkstrategies.comJob Type: Full-timePay: AED5,500.00 per month

Call Center Sales Manager

Eren Perakende

<div>
 
 For more than 55 years, Eren Perakende has been uniting world-renowned brands with consumers in Turkey. In 1990, the company partnered with Devanlay to begin the licensed production and distribution of Lacoste in Turkey. Since then, Eren Perakende has taken on the distributorship of global brands such as Burberry, Gant, Nautica, and Converse.
 
 
 
 
 
 In 2008, the company launched its own retail concept with Occasion stores, followed by the introduction of the innovative SuperStep store concept in 2012. Embracing a multi-channel strategy in 2020, Eren Perakende expanded its online sales network and redefined the shopping experience through House of SuperStep, transforming retail into an experience-driven model.
 
 
 
 
 
 Expanding its brand portfolio with names like Intersport, SuperKids, Fashfed, United4, Sanal &Ccedil;ad&inodot;r and Heartbeat, Eren Perakende now operates in 25 countries, with over 8,000 employees, nearly 700 stores, and 17 digital platforms.
 
 
 
 
 
 We are looking for an
 
 Customer Relations Manager
 
 to contribute to our premium lifestyle brands in this growth journey.
 
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 
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 Manage processes to boost customer satisfaction by ensuring efficient and effective call center operations. Collaborate closely with Business, Product, Operations, and Customer Service teams to deliver a seamless and excellent customer experience.
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 Analyze customer feedback and satisfaction metrics (NPS, CSAT) to identify improvement opportunities and monitor call center performance.
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 Manage communication technologies such as IVR, CRM, call routing systems, and chat platforms to optimize customer interactions.
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 Utilize reporting systems to track performance, analyze trends, and derive actionable business insights.
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 Supervise, train, and motivate call center staff to enhance productivity and job satisfaction.
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 Establish and monitor key performance indicators (KPIs), regularly assessing team and individual performance against benchmarks.
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 Handle customer complaints effectively, developing solution-oriented strategies and implementing continuous improvement initiatives.
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 Oversee projects related to customer relations and call center system enhancements, ensuring timely delivery and adherence to budget.
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 Lead workforce planning and scheduling to optimize resource allocation and service levels.
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 Ensure compliance with company policies, industry regulations, and quality standards.
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 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
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 Minimum 8 years of experience in multi-channel contact center management (phone, email, chat, social).
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 Strong leadership and people management skills with a customer-first mindset.
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 Proven ability to drive process improvements and change management initiatives.
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 Advanced analytical and problem-solving skills; experienced in performance reporting and data-driven decision making.
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 Proficiency in CRM platforms, call center technologies, and MS Office applications.
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 Excellent communication, negotiation, and presentation skills in English.
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 Bachelor&rsquo;s degree in a related field.
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 </ul>
</div>

Customer Relations Manager

DotLynx

Job Title: Call Center Team Leader &ndash; Insurance SectorLocation: Doha, QatarSalary: QAR 4,700 per monthKey Responsibilities<ul><li>Supervise call center agents, providing coaching, guidance, and mentorship to meet performance targets.</li><li>Track and evaluate agent performance against KPIs, SLAs, and quality standards, with a focus on the medical industry.</li><li>Handle escalations, resolve customer issues, and ensure inquiries are addressed effectively and professionally.</li><li>Adapt to client requirements and workflow changes, supporting the team in managing fluctuating call volumes.</li><li>Prepare and submit regular reports on team performance, challenges, and achievements to senior management.</li><li>Work closely with management and clients to align service delivery with client-specific needs.</li></ul>Qualifications:<ul><li>Male candidates preferred.</li><li>Bilingual proficiency: Arabic &amp; English (spoken and written).</li><li>Proven experience in a call center leadership role, preferably within BPO, Telecom, or Healthcare sectors.</li><li>Strong communication and interpersonal skills with the ability to inspire and motivate a team.</li><li>Excellent problem-solving and conflict-resolution abilities.</li><li>Familiarity with call center metrics, reporting, and SLAs.</li><li>Ability to multitask, prioritize, and perform under pressure in a fast-paced environment.</li><li>Proficiency in CRM systems and call center software.</li><li>Willingness to work in rotational shifts, including weekends and public holidays.</li></ul>How to Apply: Interested candidates are invited to submit their CVs to: apply@dotlynx.caJob Type: Full-timePay: QAR4,700.00 per month

Call Center Team Leader

AKY Services Pvt. Ltd

Position: Call Center TrainerSalary: PKR 40,000 &ndash; 60,000 (based on experience)Schedule: Monday to Friday (Night Shift: 7 PM &ndash; 5 AM)Location: Rawalpindi / IslamabadAbout Us:At MB Technologies, we are committed to delivering top-notch customer support and sales solutions for international clients. To ensure our teams continue to excel, we&rsquo;re hiring a Call Center Trainer who will coach, mentor, and empower agents to perform at their very best.Role Overview:As a Call Center Trainer, you will design and deliver impactful training programs for both new hires and existing employees. From communication and customer service to compliance and sales skills, your role will focus on building confident, motivated, and high-performing agents who drive business success.Key Responsibilities:<ul><li>Conduct structured onboarding training for new employees.</li><li>Deliver engaging sessions on communication, sales, customer service, and product knowledge.</li><li>Provide refresher training to address performance gaps.</li><li>Monitor live and recorded calls, giving constructive feedback to agents.</li><li>Collaborate with management to identify skill gaps and training needs.</li><li>Develop and update training manuals, presentations, and guides.</li><li>Evaluate and report on training effectiveness.</li></ul>Requirements:<ul><li>Minimum education: Intermediate (Bachelor&rsquo;s preferred).</li><li>Excellent English communication and presentation skills.</li><li>Proven experience as a trainer or team lead in a call center (BPO industry preferred).</li><li>Strong ability to engage, motivate, and manage groups.</li><li>Knowledge of call center processes, sales, and customer service practices.</li><li>Proactive, organized, and confident personality.</li></ul>What We Offer:<ul><li>Competitive salary: PKR 40,000 &ndash; 60,000.</li><li>Performance-based incentives &amp; bonuses.</li><li>Paid training and professional development.</li><li>Clear career growth opportunities in the BPO industry.</li><li>Supportive and dynamic work environment.</li></ul>How to Apply:HR Contact: 0333 9739861At MB Technologies, we don&rsquo;t just train employees&mdash;we build future leaders. Join us and be part of a team that defines excellence in customer service.Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Call Center Trainer

Abacus Outsourcing

Job Title: Assistant Manager Call Center OperationsLocation: Lahore, PakistanDepartment: BPO OperationsWorking Hours: Rotational ShiftsAre you a results-driven leader with a passion for operational excellence? Abacus is looking for an experienced and dynamic Assistant Manager Call Center Operations to join our growing team in Lahore. This is an exciting opportunity to take a key role in managing BPO projects, driving team performance, and ensuring outstanding service delivery to our clients.Key Responsibilities:Oversee day-to-day operations of one or more BPO projects (inbound/outbound/customer service/back-office).Monitor team performance to ensure KPIs, SLAs, and quality targets are consistently met.Conduct daily team huddles, coaching sessions, and performance reviews to foster a high-performing culture.Collaborate closely with QA and Training teams to identify skill gaps and deliver targeted improvement plans.Analyze performance data and prepare detailed reports with actionable insights for senior management.Handle client escalations with professionalism and ensure timely resolution.Drive process improvements to enhance operational efficiency and customer satisfaction.Ensure compliance with company policies, regulatory standards, and industry best practices.Support workforce planning including scheduling, resource allocation, and attendance tracking.Qualifications &amp; Requirements:Bachelor's/Master's degree in Business Administration, Management, or a related field.3&ndash;5 years of experience in BPO operations, including 1&ndash;2 years in a supervisory or assistant managerial role.Strong grasp of BPO workflows, KPIs, and quality assurance standards.Excellent leadership, communication, and interpersonal skills.Ability to thrive in a fast-paced, dynamic environment and manage competing priorities.Proficiency in MS Office, CRM systems, and performance monitoring dashboards.Why Join Us?At Abacus, you'll be part of a forward-thinking organization that values innovation, collaboration, and professional growth. This role offers a platform to lead impactful projects and make a real difference in operational success.Ready to take the next step in your career?&quot;Please read the job description and requirements carefully before applying. Only apply if you meet the qualifications, as applying without meeting them may affect your eligibility for other positions.&quot;Send your updated resume to hassan.saleem@abacus-global.com with the subject line: Application &ndash; Assistant Manager Call Center Operations.We look forward to welcoming a passionate leader to our team!Job Type: Full-timePay: Up to Rs200,000.00 per monthWork Location: In person

Assistant Manager Contact Center (International)

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