customer service representative Jobs in Support Senior Specialist Revenue Management Broadband Jobs In Egypt

customer service representative

call center officer - call center Jobs in Support Senior Specialist Revenue Management Broadband Jobs In Egypt

call center officer - call center

call center training and quality specialist Jobs in Support Senior Specialist Revenue Management Broadband Jobs In Egypt

call center training and quality specialist

customer care representative Jobs in Support Senior Specialist Revenue Management Broadband Jobs In Egypt

customer care representative

customer care specialist Jobs in Support Senior Specialist Revenue Management Broadband Jobs In Egypt

customer care specialist

call center officer call center

The HEINEKEN Company

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 To provide excellent customer service by handling incoming and outgoing calls, responding to customer inquiries, processing orders, resolving complaints efficiently, and ensuring a positive customer experience that supports the retail business objectives.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handle incoming customer calls and respond promptly to inquiries regarding orders, products, store locations, and promotions.
  </li>
  <li>
   Process customer orders, returns, and exchanges accurately in the system.
  </li>
  <li>
   Record all customer interactions and feedback in the CRM system for tracking and reporting.
  </li>
  <li>
   Resolve customer complaints professionally and escalate complex cases to the supervisor when necessary.
  </li>
  <li>
   Follow up on pending cases to ensure timely resolution and customer satisfaction.
  </li>
  <li>
   Support online and in-store operations through coordination with retail branches, delivery teams, and logistics.
  </li>
  <li>
   Maintain up-to-date knowledge of products, policies, and ongoing promotions.
  </li>
  <li>
   Contribute to meeting call center KPIs such as response time, first-call resolution, and customer satisfaction scores.
  </li>
  <li>
   Participate in regular team meetings and training sessions to enhance service quality.
  </li>
 </ul>
 <p>
  #addjob
 </p>
 <p>
 </p>
</div>


Call Center Officer - Call Center

<div><h3 class="jobSectionHeader"><b>Job Purpose:</b></h3>
<p>
To provide excellent customer service by handling incoming and outgoing calls, responding to customer inquiries, processing orders, resolving complaints efficiently, and ensuring a positive customer experience that supports the retail business objectives.</p>
<p></p>
<h3 class="jobSectionHeader"><b>Key Responsibilities:</b></h3>
<ul>
<li><p>Handle incoming customer calls and respond promptly to inquiries regarding orders, products, store locations, and promotions.</p>
</li>
<li><p>Process customer orders, returns, and exchanges accurately in the system.</p>
</li>
<li><p>Record all customer interactions and feedback in the CRM system for tracking and reporting.</p>
</li>
<li><p>Resolve customer complaints professionally and escalate complex cases to the supervisor when necessary.</p>
</li>
<li><p>Follow up on pending cases to ensure timely resolution and customer satisfaction.</p>
</li>
<li><p>Support online and in-store operations through coordination with retail branches, delivery teams, and logistics.</p>
</li>
<li><p>Maintain up-to-date knowledge of products, policies, and ongoing promotions.</p>
</li>
<li><p>Contribute to meeting call center KPIs such as response time, first-call resolution, and customer satisfaction scores.</p>
</li>
<li><p>Participate in regular team meetings and training sessions to enhance service quality.</p></li></ul></div>

Coca-Cola HBC

<div>
 <p>
  <strong>
   Department:
  </strong>
  Data, Insights &amp; AI Products &amp; Platforms
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Egypt (Cairo).
 </p>
 <p>
  <br/>
 </p>
 <p>
  Unified Voice Services Engineer is a key member of the Unified Voice Services agile team within the Network and Communications ART. The successful candidate will be responsible for managing our commercial contact center application, SBC infrastructure, and working with the fixed telephony service provider. Additional responsibilities include providing voice designs, drive projects, potential optimization, creating technical documentation and standards, developing automation in voice area, incident/problem resolution, software, and hardware lifecycle management. Ensure that the critical contact center and voice infrastructure is secure, available, right sized, and compliant with all regulatory guidelines.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   YOUR NEW KEY RESPONSIBILITIES:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Configure, and maintain Session Boarder Controllers network, call routing, trunks and policies.
  </li>
  <li>
   Configure and maintain Microsoft TEAMS Direct Routing, users, call routing policies, TEAMS IP phones, analog gateways, and all standard telephony features.
  </li>
  <li>
   Configure and maintain Genesys PureCloud Contact Center application, including call routing, call flows, call queues, IVR, call recording, campaigns, and call surveys.
  </li>
  <li>
   Research innovative technologies for Contact Center.
  </li>
  <li>
   Assist and ticketing support with day-to-day Contact Center and fix telephony issues and support business team till their resolution.
  </li>
  <li>
   Lifecycle management for existing hardware - identify, budget for replacements, plan and execute hardware refresh.
  </li>
  <li>
   Performance and availability monitoring of PSTN connectivity (Utilizing vendor provided tools).
  </li>
  <li>
   Troubleshooting &amp; Diagnostics - Call flow analysis, SIP traces, logs.
  </li>
  <li>
   Optimize telephony network and identify areas of improvement.
  </li>
  <li>
   Vendor management and service level management.
  </li>
  <li>
   Regular review and update of contact center and telephony documentation, designs, and inventories.
  </li>
  <li>
   Lead agile product enhancement request and changes in the Contact Center area.
  </li>
  <li>
   Maintain appropriate status of tasks and follow-up with business partners, vendors, and internal resources.
  </li>
  <li>
   Escalating tickets to third party vendors and suppliers. Keep ownership till final ticket resolution is provided.
  </li>
  <li>
   Act as a subject matter expert, participate in troubleshooting sessions related to complex problems.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ARE THESE YOUR SECRET INGREDIENTS?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Minimum of 4 years of experience designing, implementing, administering, and supporting fixed voice infrastructure and contact center solutions in an enterprise environment.
  </li>
  <li>
   An associate or bachelor&rsquo;s degree in information systems, or Telecommunication Technologies. Experience in key Information Technology competencies will be considered in lieu of a formal degree.
  </li>
  <li>
   Demonstrated experience in the management and support of:
  </li>
 </ul>
 <p>
  Genesys PureCloud application and AudioCodes SBC&rsquo;s (will be considered as a plus).
 </p>
 <p>
  Microsoft TEAMS Direct Routing.
 </p>
 <p>
  PBX systems, SIP IP phones, and analog gateways.
 </p>
 <ul>
  <li>
   Mandatory technical knowledge in:'
  </li>
 </ul>
 <p>
  ISDN, SIP protocols, VoIP, RTP, Codec&rsquo;s and connectivity with telecom operators.
 </p>
 <p>
  Contact Center setup and management - users, call flows, call queues, call reporting, skill-based routing, IVR and ACD.
 </p>
 <p>
  Session Boarded Controller management - call routing, user management
 </p>
 <ul>
  <li>
   Knowledge and/or experience are considered as a plus:
  </li>
 </ul>
 <p>
  Network area - WAN, LAN, switching, routing, and firewalling
 </p>
 <p>
  Public cloud solution - Azure and AWS
 </p>
 <p>
  Troubleshooting tools - Wireshark or similar
 </p>
 <ul>
  <li>
   Proven record with Scaled Agile Framework (SAFe), and concepts of the DevOps model (Certifications are considered as a plus)
  </li>
  <li>
   Experience with ServiceNow ticketing system, understanding of ITIL processes (Incident, Problem and Request fulfillment)
  </li>
  <li>
   Persuasive communication and collaboration skills in an enterprise environment
  </li>
  <li>
   Ability to work well independently and/or as part of a team.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ABOUT YOUR NEW TEAM
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.
 </p>
 <p>
  We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.
 </p>
 <p>
  We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don&rsquo;t have the perfect experience. We have faith in what every person can be.
 </p>
 <p>
  And although we have so much to be proud of, we always stay humble. We believe the real magic happens &ndash; for us and for you &ndash; when we OPEN UP.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
 </p>
 <p>
 </p>
</div>


Unified Voice Services Engineer

The Coca-Cola Company

<div><div><div><div><div><div><div><div>Egypt (Cairo)
</div></div></div></div><div><div><div>Information Technology
</div></div></div><div><div><div>Hybrid
</div></div></div><div><div><div>Experienced Professionals
</div></div></div></div></div></div><div><div><div><div><div><div><p><b>Department:</b> Data, Insights &amp; AI Products &amp; Platforms</p><p><b>
Location:</b> Egypt (Cairo).</p><p>
Unified Voice Services Engineer is a key member of the Unified Voice Services agile team within the Network and Communications ART. The successful candidate will be responsible for managing our commercial contact center application, SBC infrastructure, and working with the fixed telephony service provider. Additional responsibilities include providing voice designs, drive projects, potential optimization, creating technical documentation and standards, developing automation in voice area, incident/problem resolution, software, and hardware lifecycle management. Ensure that the critical contact center and voice infrastructure is secure, available, right sized, and compliant with all regulatory guidelines.</p><p><br>
<b>YOUR NEW KEY RESPONSIBILITIES:</b><br>
<br>
</p><ul><li>Configure, and maintain Session Boarder Controllers network, call routing, trunks and policies.</li><li>
Configure and maintain Microsoft TEAMS Direct Routing, users, call routing policies, TEAMS IP phones, analog gateways, and all standard telephony features.</li><li>
Configure and maintain Genesys PureCloud Contact Center application, including call routing, call flows, call queues, IVR, call recording, campaigns, and call surveys.</li><li>
Research innovative technologies for Contact Center.</li><li>
Assist and ticketing support with day-to-day Contact Center and fix telephony issues and support business team till their resolution.</li><li>
Lifecycle management for existing hardware - identify, budget for replacements, plan and execute hardware refresh.</li><li>
Performance and availability monitoring of PSTN connectivity (Utilizing vendor provided tools).</li><li>
Troubleshooting &amp; Diagnostics - Call flow analysis, SIP traces, logs.</li><li>
Optimize telephony network and identify areas of improvement.</li><li>
Vendor management and service level management.</li><li>
Regular review and update of contact center and telephony documentation, designs, and inventories.</li><li>
Lead agile product enhancement request and changes in the Contact Center area.</li><li>
Maintain appropriate status of tasks and follow-up with business partners, vendors, and internal resources.</li><li>
Escalating tickets to third party vendors and suppliers. Keep ownership till final ticket resolution is provided.</li><li>
Act as a subject matter expert, participate in troubleshooting sessions related to complex problems.</li></ul><p><b>
ARE THESE YOUR SECRET INGREDIENTS?</b></p><ul>
<li>Minimum of 4 years of experience designing, implementing, administering, and supporting fixed voice infrastructure and contact center solutions in an enterprise environment.</li>
<li>An associate or bachelor&rsquo;s degree in information systems, or Telecommunication Technologies. Experience in key Information Technology competencies will be considered in lieu of a formal degree.</li>
</ul><ul><li>Demonstrated experience in the management and support of:</li>
</ul><ul><li><ul><li>Genesys PureCloud application and AudioCodes SBC&rsquo;s (will be considered as a plus)</li>
<li>Microsoft TEAMS Direct Routing</li>
<li>PBX systems, SIP IP phones, and analog gateways.</li>
</ul></li><li>Mandatory technical knowledge in:</li>
<li><ul><li>ISDN, SIP protocols, VoIP, RTP, Codec&rsquo;s and connectivity with telecom operators.</li>
<li>Contact Center setup and management - users, call flows, call queues, call reporting, skill-based routing, IVR and ACD.</li>
<li>Session Boarded Controller management - call routing, user management</li>
</ul></li><li>Knowledge and/or experience are considered as a plus:</li>
<li><ul><li>Network area - WAN, LAN, switching, routing, and firewalling</li>
<li>Public cloud solution - Azure and AWS</li>
<li>Troubleshooting tools - Wireshark or similar</li>
</ul></li><li>Proven record with Scaled Agile Framework (SAFe), and concepts of the DevOps model (Certifications are considered as a plus)</li>
<li>Experience with ServiceNow ticketing system, understanding of ITIL processes (Incident, Problem and Request fulfillment)</li>
<li>Persuasive communication and collaboration skills in an enterprise environment</li>
<li>Ability to work well independently and/or as part of a team.</li><br>
</ul><p><br>
<br>
<b>ABOUT YOUR NEW TEAM</b><br>
<br>
We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.</p><p>
We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.</p><p>
We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don&rsquo;t have the perfect experience. We have faith in what every person can be.</p><p>
And although we have so much to be proud of, we always stay humble. We believe the real magic happens &ndash; for us and for you &ndash; when we OPEN UP.</p><p><br>
<b>AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE</b><br>
<br>
At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.</p></div><br>
<p></p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Benefits
</b></h3></div></div><div><div><div><div><div>Coaching and mentoring programs</div>
</div></div><div><div><div>Development opportunities</div>
</div></div><div><div><div>Equal opportunity employer</div>
</div></div><div><div><div>IT Equipment</div>
</div></div><div><div><div>Learning programs</div>
</div></div><div><div><div>Work with iconic brands</div>
</div></div><div><div><div>Supportive team</div>
</div></div><div><div><div>Volunteering Opportunities</div></div></div></div></div></div></div>

TaskUs

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  <strong>
   About TaskUs:
  </strong>
 </strong>
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 <br/>
 <br/>
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 <br/>
 <br/>
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 <br/>
 <br/>
 <strong>
  <strong>
   What We Offer:
  </strong>
 </strong>
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 <br/>
 <br/>
 <strong>
  Subject Matter Expert (SME) - Call Center
  <br/>
  <br/>
 </strong>
 A General Operations Subject Matter Expert (SME) in a call center environment is a critical role focused on ensuring the smooth and efficient functioning of daily operations, maintaining service quality, and supporting the development of call center agents. They possess deep expertise in processes, systems, and tools, and are instrumental in resolving complex issues, driving process improvements, and fostering a culture of excellence.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Training and Support: Provide comprehensive training and ongoing support to call center team members, ensuring they have a deep understanding of operational processes, systems, and tools .
  </li>
  <li>
   Problem Resolution: Troubleshoot and resolve complex operational challenges and customer queries, identifying root causes and proposing effective solutions to minimize disruptions and ensure smooth service delivery .
  </li>
  <li>
   Process Improvement and Innovation: Drive process improvement initiatives by identifying opportunities for streamlining workflows, enhancing productivity, and optimizing performance within call center operations .
  </li>
  <li>
   Quality Assurance: Monitor and maintain service quality by regularly auditing calls, chats, or email interactions, identifying gaps, and providing constructive feedback to agents .
  </li>
  <li>
   Mentorship and Coaching: Act as a mentor and coach for call center agents, sharing knowledge and experience to upskill the team and improve overall performance .
  </li>
  <li>
   Communication: Effectively communicate with team members, stakeholders, and clients to ensure alignment on goals and foster a positive work environment .
  </li>
  <li>
   Performance Monitoring: Track and analyze team performance, providing insights and implementing strategies for continuous improvement .
  </li>
  <li>
   Documentation: Maintain and update knowledge bases, job aids, and training materials .
  </li>
  <li>
   Client Liaison: Serve as a liaison between clients and the call center team, ensuring outputs conform to client expectations and addressing discrepancies .
  </li>
  <li>
   Risk Management: Perform quality control and risk management activities to ensure operational integrity .
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven experience working in a call center environment, with a deep understanding of call center operations and functions .
  </li>
  <li>
   Strong expertise in specific areas relevant to call center operations, allowing for effective resolution of complex queries .
  </li>
  <li>
   Excellent training and coaching skills to motivate and develop employees .
  </li>
  <li>
   Exceptional verbal and written communication skills .
  </li>
  <li>
   Strong problem-solving and analytical skills .
  </li>
  <li>
   Ability to identify bottlenecks and implement measures to improve workflow efficiencies .
  </li>
  <li>
   Proficiency with relevant technology, software applications, and call center systems .
  </li>
  <li>
   Customer-focused with advanced customer service skills .
  </li>
  <li>
   Ability to remain calm and in control of situations .
  </li>
  <li>
   Bachelor's degree in a related field (e.g., Human Resources, Business Administration) is often preferred.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   How We Partner To Protect You:
  </strong>
 </strong>
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 <br/>
 <br/>
 <strong>
  <strong>
   DEI:
  </strong>
 </strong>
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 <br/>
 <br/>
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 <strong>
  https://www.taskus.com/careers/ .
  <br/>
  <br/>
 </strong>
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 <br/>
 <br/>
 Req Id: R_2510_14635
 <br/>
 <br/>
 Posted At: Tue Oct 21 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>


SME "Spanish

Btech

<div><h3 class="jobSectionHeader"><b>Job Summary:</b></h3><p>
The Customer Operations Department Manager will oversee and lead the telesales and call center operations to achieve performance targets, optimize budgets, and ensure excellent customer experience. This role is responsible for managing teams, monitoring key performance indicators (KPIs), setting and achieving sales goals, and maintaining high operational efficiency.</p><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities:</b></h3><ul>
<li><b>Leadership &amp; Management:</b>
</li><li><ul><li>Lead, coach, and motivate telesales and call center teams to meet performance targets.
</li><li>Set clear departmental objectives, performance standards, and KPIs aligned with company goals.
</li><li>Conduct regular performance reviews and provide feedback to enhance productivity and quality.
</li></ul></li><li><b>Sales &amp; Target Achievement:</b>
</li><li><ul><li>Develop and implement telesales strategies to drive revenue growth and meet monthly/quarterly targets.
</li><li>Monitor daily, weekly, and monthly sales results; analyze data to identify trends and improvement areas.
</li><li>Collaborate with the marketing and product teams to design campaigns that support sales objectives.
</li></ul></li><li><b>Operational Efficiency:</b>
</li><li><ul><li>Manage department budgets, forecasting, and cost control to ensure profitability.
</li><li>Optimize workforce planning, scheduling, and resource allocation.
</li><li>Ensure adherence to operational policies, quality standards, and compliance requirements.
</li></ul></li><li><b>Customer Experience &amp; Quality:</b>
</li><li><ul><li>Maintain a high standard of customer service across all touchpoints.
</li><li>Monitor call quality and customer satisfaction metrics, implementing corrective actions as needed.
</li><li>Resolve escalated customer issues promptly and effectively.
</li></ul></li><li><b>Reporting &amp; Analytics:</b>
</li><li><ul><li>Prepare regular reports on department performance, sales achievements, and operational metrics.
</li><li>Present insights and recommendations to senior management to support strategic decision-making.</li>
</ul></li>
</ul><p><b>Requirements</b></p><h3 class="jobSectionHeader"><b>
Qualifications &amp; Requirements:</b></h3><ul>
<li>Bachelor&rsquo;s degree in business administration, Marketing, or related field.
</li><li>7+ years of experience in <b>telesales</b> and <b>call center operations</b>, with at least 3 years in a managerial role.
</li><li>Strong analytical, leadership, and communication skills.
</li><li>Proficiency in CRM systems, call center software, and Microsoft Office Suite.
</li><li>Excellent organizational and problem-solving abilities.
</li><li>Ability to work under pressure and adapt to a fast-paced environment.</li>
</ul><p><b>
Benefits</b></p><p><b>
Discover the benefits of joining B.TECH: More than just a job</b></p><ul>
<li>
Comprehensive health and life insurance.</li>
<li>Flexible work arrangements to support work-life balance.</li>
<li>Professional development and training opportunities for advancement and career growth.</li>
<li>Employee discounts and wellness programs.</li>
<li>High performance and rewarding culture.</li>
</ul><p>
If you're ready to take your career to the next level and contribute to the success of a thriving organization, B.TECH is the place for you.</p></div>

Customer Operations Department Manager

B.TECH

<div>
 <strong>
  <strong>
   Job Summary:
   <br/>
   <br/>
  </strong>
 </strong>
 The Customer Operations Department Manager will oversee and lead the telesales and call center operations to achieve performance targets, optimize budgets, and ensure excellent customer experience. This role is responsible for managing teams, monitoring key performance indicators (KPIs), setting and achieving sales goals, and maintaining high operational efficiency.
 <br/>
 <br/>
 <strong>
  <strong>
   Key Responsibilities:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Leadership &amp; Management:
  </li>
  <ul>
   <li>
    Lead, coach, and motivate telesales and call center teams to meet performance targets.
   </li>
   <li>
    Set clear departmental objectives, performance standards, and KPIs aligned with company goals.
   </li>
   <li>
    Conduct regular performance reviews and provide feedback to enhance productivity and quality.
   </li>
  </ul>
  <li>
   Sales &amp; Target Achievement:
  </li>
  <ul>
   <li>
    Develop and implement telesales strategies to drive revenue growth and meet monthly/quarterly targets.
   </li>
   <li>
    Monitor daily, weekly, and monthly sales results; analyze data to identify trends and improvement areas.
   </li>
   <li>
    Collaborate with the marketing and product teams to design campaigns that support sales objectives.
   </li>
  </ul>
  <li>
   Operational Efficiency:
  </li>
  <ul>
   <li>
    Manage department budgets, forecasting, and cost control to ensure profitability.
   </li>
   <li>
    Optimize workforce planning, scheduling, and resource allocation.
   </li>
   <li>
    Ensure adherence to operational policies, quality standards, and compliance requirements.
   </li>
  </ul>
  <li>
   Customer Experience &amp; Quality:
  </li>
  <ul>
   <li>
    Maintain a high standard of customer service across all touchpoints.
   </li>
   <li>
    Monitor call quality and customer satisfaction metrics, implementing corrective actions as needed.
   </li>
   <li>
    Resolve escalated customer issues promptly and effectively.
   </li>
  </ul>
  <li>
   Reporting &amp; Analytics:
  </li>
  <ul>
   <li>
    Prepare regular reports on department performance, sales achievements, and operational metrics.
   </li>
   <li>
    Present insights and recommendations to senior management to support strategic decision-making
    <br/>
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  <strong>
   Qualifications &amp; Requirements:
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Bachelor's degree in business administration, Marketing, or related field.
  </li>
  <li>
   7+ years of experience in telesales and call center operations, with at least 3 years in a managerial role.
  </li>
  <li>
   Strong analytical, leadership, and communication skills.
  </li>
  <li>
   Proficiency in CRM systems, call center software, and Microsoft Office Suite.
  </li>
  <li>
   Excellent organizational and problem-solving abilities.
  </li>
  <li>
   Ability to work under pressure and adapt to a fast-paced environment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <strong>
  Discover the benefits of joining B.TECH: More than just a job
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Comprehensive health and life insurance
  </li>
  <li>
   Flexible work arrangements to support work-life balance
  </li>
  <li>
   Professional development and training opportunities for advancement and career growth
  </li>
  <li>
   Employee discounts and wellness programs
  </li>
  <li>
   High performance and rewarding culture
   <br/>
   <br/>
  </li>
 </ul>
 If you're ready to take your career to the next level and contribute to the success of a thriving organization, B.TECH is the place for you.
</div>


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