3648 Call Center Quality Assurance Specialist jobs near me

Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Automation QA- Tosca
Position: Senior Software Engineer
Experience: 5 - 8 Years
Category: Software Development/ Engineering
Shift: General
Main location: Chennai/Bangalore/Hyderabad
Position ID:
Employment Type: Full Time
Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 6 years of relevant experience.
Position Description:
We are seeking a highly skilled TOSCA Automation Testing Specialist to join our project team supporting a leading US-based client in the Property & Casualty (P&C) Insurance domain. The role involves designing, developing, and executing automation test strategies for modern applications as well as legacy systems, ensuring seamless integration and quality assurance across diverse technology landscapes.

Your future duties and responsibilities

• Design and implement automation frameworks using Tricentis TOSCA for insurance applications.
• Collaborate with business analysts, developers, and QA teams to understand requirements and translate them into automated test cases.
• Conduct feasibility analysis for automation in legacy systems and propose effective solutions.
• Develop and maintain test assets, reusable modules, and regression suites.
• Execute automated test cases, analyze results, and report defects with clear documentation.
• Integrate automation testing with CI/CD pipelines for continuous validation.
• Provide knowledge transfer and training to team members on TOSCA best practices.
• Ensure compliance with insurance industry standards and client-specific quality benchmarks.

Required qualifications to be successful in this role

Must-Have Skills:

• 6–8 years of experience in automation testing with Tricentis TOSCA.
• Strong understanding of P&C Insurance domain workflows (policy administration, claims, underwriting, billing).
• Hands-on experience in test case design, test data management, and test execution using TOSCA.
• Exposure to legacy systems (mainframe, AS/400, or other custom-built platforms) and strategies for automation enablement.
• Familiarity with API testing, web applications, and database validations.
• Experience with CI/CD tools (Jenkins, AWS DevOps, GitLab) and integration of automation frameworks.
• Excellent problem-solving, communication, and client-facing skills.

Good-to-Have Skills:

• TOSCA Certification (Automation Specialist Level 1 & 2).
• Experience in insurance product implementations or modernization projects.
• Knowledge of test management tools (JIRA, ALM, qTest).
• Ability to work in Agile/Scrum environments.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.