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food and beverage supervisor Jobs in Qatar Jobs In Qatar Jobs In Room Dining Jobs In Room Dining Jobs In Room Dining Jobs In Qatar

food and beverage supervisor

call center supervisor

DotLynx

We are seeking an experienced Call Center Supervisor to oversee the daily operations of our call center. The ideal candidate will lead and motivate the team, ensure performance targets and KPIs are achieved, and maintain a high standard of customer satisfaction. This role requires strong leadership, analytical thinking, and communication skills to drive service quality and operational excellence.Key Responsibilities:<ul><li>Lead, supervise, and motivate call center agents and team leaders.</li><li>Monitor and analyze performance metrics (KPIs) such as call handling time, service levels, and customer satisfaction.</li><li>Develop and implement training programs to enhance product knowledge, communication, and customer service skills.</li><li>Prepare performance reports and share insights with management for continuous improvement.</li><li>Handle escalated customer issues and ensure timely resolution.</li><li>Plan and manage workforce scheduling to ensure optimal coverage.</li><li>Identify process gaps and recommend improvements for better efficiency.</li><li>Collaborate with other departments to streamline operations and enhance customer experience.</li><li>Maintain a positive, performance-driven, and customer-focused work environment.</li></ul>Qualifications and Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field.</li><li>3&ndash;5 years of experience in a call center leadership/managerial role or 5&ndash;10 years in a supervisory capacity.</li><li>Proven experience in team management, performance monitoring, and training.</li><li>Strong understanding of call center KPIs and operational metrics.</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>Proficiency in CRM and call center software systems.</li><li>Bilingual (Arabic &amp; English) candidates preferred.</li></ul>Qualified applicants may send their resumes to: apply@dotlynx.caJob Type: Full-time

Call Center Supervisor

DotLynx Recruitment

Hiring- Call Center ManagerLocation - Qatar<ul><li>The Call Center Manager will be responsible for overseeing daily operations of the call center, managing and motivating the team, ensuring performance targets and KPIs are achieved, and maintaining a high level of customer satisfaction. This role requires strong leadership, analytical, and communication skills to enhance service quality and operational efficiency.</li><li>Key Responsibilities:</li><li>* Lead, supervise, and motivate a team of call center agents and team leaders.</li><li>* Monitor and analyze performance metrics (KPIs) such as call handling time, service level, and customer satisfaction.</li><li>* Develop and implement training programs to improve product knowledge, customer handling, and communication skills.</li><li>* Prepare performance reports and share insights with management for continuous improvement.</li><li>* Handle escalated customer issues and ensure prompt resolution.</li><li>Plan and manage workforce scheduling to ensure optimal coverage.</li><li>* Identify areas for process improvement and recommend operational strategies.</li><li>* Coordinate with other departments to streamline operations and improve customer experience.</li><li>* Maintain a positive, performance-driven work culture.</li></ul>Qualifications and Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field.</li><li>Minimum 3&ndash;5 years of experience in a call center leadership or managerial role or 5- 10 years of supervisory role.</li><li>Proven experience in team management, performance monitoring, and training.</li><li>Strong knowledge of call center KPIs and operational metrics.</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>Proficiency in CRM and call center software systems.</li><li>Bilingual (Arabic and English) preferred.</li></ul>Job Type: Full-timePay: QAR8,000.00 - QAR12,000.00 per month

ECCO Gulf Majorel Qatar

<div>Job Description

ECCO Gulf Majorel Qatar is seeking an experienced Call Center Team Leader (Emergency Response) for our team. This role is pivotal in ensuring the efficient operation of our center, providing leadership and guidance to a team of dedicated professionals. The successful candidate will be responsible for managing the day-to-day activities of the team, ensuring that all emergency response protocols are adhered to and that service delivery meets the highest standards.
<ul>
<li>Lead, mentor, and develop a team of Emergency Response Coordinators to ensure they meet performance targets.</li>
<li>Responding to emergency calls and coordinating with the specialized teams to provide the necessary support.</li>
<li>Lead and manage the emergency response team, ensuring readiness and effective response to emergencies.</li>
<li>Monitor daily activities and performance of the Operations Center.</li>
<li>Oversee performance and productivity within the operations center.</li>
<li>Track and evaluate staff performance.</li>
<li>Manage attendance records for shift employees.</li>
<li>Prepare analytical and performance reports.</li>
<li>Manage escalation processes within the operations center for complex or critical cases.</li>
<li>Coordinate with internal departments and external stakeholders as needed.</li>
<li>Monitor display screens and operational dashboards within the center.</li>
<li>Ensure continuous communication with departments, sections, and external entities.</li>
<li>Issue daily, weekly, and monthly reports related to performance and activities.</li>
<li>Ensure adherence to all systems, procedures, and standards related to operational quality.</li>
<li>Maintain information security and ensure that ministry data is not shared with any unauthorized parties.</li>
<li>Participate in internal and external meetings with relevant departments and agencies.</li>
<li>Handle emergency alerts and notifications received from the Unified Operations Center.</li>
<li>Follow emergency communication protocols through dedicated response systems and channels.</li>
<li>Coordinate with related departments and units within the ministry during event or crisis management.</li>
<li>Collaborate with external authorities when managing incidents and emergencies.</li>
<li>Handle incoming cases or complaints, ensuring they are properly documented and addressed.</li>
<li>Escalate high-priority alerts or complaints to the appropriate entities as needed.</li>
<li>Coordinate among various parties to ensure timely response and resolution.</li>
<li>Perform any other related duties as assigned.</li>
</ul>Required Profile

We are looking for a seasoned professional with a strong background in team management and emergency response. The ideal candidate will possess the following skills and qualifications:
<ul>
<li>Diploma or Bachelor&rsquo;s degree Business management, IT, or relevant field.</li>
<li>Proven 3 years of experience in a Call Center Team Leader (Emergency Response) leadership role, preferably in an emergency response setting.</li>
<li>Strong leadership and team management skills.</li>
<li>Ability to lead change and motivate employees to develop their skills.</li>
<li>Strong analytical and problem-solving abilities.</li>
<li>Ability to work effectively within a team environment.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong skills in customer engagement and service.</li>
<li>Proficiency in English reading, writing, and conversation.</li>
<li>Strong planning and time management abilities.</li>
<li>Ability to motivate and manage staff performance.</li>
<li>Ability to address challenges and propose suitable solutions.</li>
<li>Fluency in Arabic is Mandatory.</li>
<li>Preferably born and raised in Qatar</li></ul></div>

Call Center Team Leader (Emergency Response)

BPO PLUS

<ul><li>Memorize scripts for products and services, and refer to them during calls</li><li>Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.</li><li>Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality</li><li>Create and maintain record of daily problems and remedial actions taken, using call-center database</li><li>Leverage data and insights gathered by the call center to recommend and influence process improvements</li></ul>Job Type: Part-timePay: Up to QAR1,750.00 per monthLanguage:<ul><li>English &amp; Arabic (Required)</li></ul>

Call Center Agent - Female

IIQAF

<div><h3 class="jobSectionHeader">Description</h3>
We are seeking a dedicated and dynamic Call Center Agent to join our esteemed hospitality team. The successful candidate will play a crucial role in ensuring exceptional customer service and support, serving as the first point of contact for our guests seeking assistance or information. As a Call Center Agent, you will be responsible for managing incoming calls, addressing inquiries, and resolving concerns efficiently and professionally.
<h3 class="jobSectionHeader">Responsibilities</h3>
<ul><li>Handle incoming calls and inquiries from customers professionally and efficiently.</li><li>
Provide accurate information about products, services, and promotions.</li><li>
Resolve customer complaints and issues in a timely manner.</li><li>
Update customer records and information in the database.</li><li>
Follow communication scripts and guidelines to ensure consistency.</li></ul>
<h3 class="jobSectionHeader">Requirements</h3>
<ul><li>Excellent verbal and written communication skills.</li><li>
Strong customer service orientation with a positive attitude.</li><li>
Ability to multitask and work under pressure in a fast-paced environment.</li><li>
Basic computer skills and familiarity with CRM software.</li><li>
Prior experience in a call center or customer service role is a plus.</li></ul>
<h3 class="jobSectionHeader">Qualifications</h3>
<ul><li>High school diploma or equivalent.</li><li>
Proven track record of meeting and exceeding customer service goals.</li><li>
Ability to work flexible hours, including evenings and weekends.</li></ul>
<h3 class="jobSectionHeader">Benefits</h3>
<ul><li>Competitive salary and performance-based incentives.</li><li>
Opportunities for career growth and advancement within the company.</li><li>
Comprehensive training and ongoing support to enhance your skills.</li><li>
A positive and inclusive work environment with a diverse team.</li></ul></div>

Call Center Agent

World Multinational Immigration & Business Consultancy

<ul><li>Handle incoming customer calls and provide accurate, clear, and satisfactory answers to their queries and concerns.</li><li>De-escalate situations with dissatisfied customers by offering patient support and professional assistance.</li><li>Make outbound calls to inform clients and customers about the company&rsquo;s new products, services, and policies.</li><li>Guide callers through troubleshooting, navigating the company website, or using products and services.</li><li>Review customer accounts, providing updates and information about billing, shipping, warranties, and other account details.</li><li>Work closely with other call center team members to deliver excellent customer service.</li><li>Assist in training new employees on customer service processes and company policies.</li><li>Use Microsoft Office tools to manage data and reports.</li></ul>Requirements:<ul><li>Fluent in Bangla and Hindi (spoken and written) &ndash; Essential</li><li>Basic understanding of English &ndash; Preferred</li><li>Previous experience in a call center or customer service role is an advantage.</li><li>Strong communication and interpersonal skills.</li><li>Patience, empathy, and the ability to handle customer pressure professionally.</li><li>Basic computer and typing skills.</li><li>Willingness to work in shifts, including weekends and holidays, if required.</li></ul>Job Type: Full-time

Baruch Trading & Contracting Services

Job Title: HVAC Technician (Data Center Maintenance)No. of Positions: 03Location: DohaReports To: Maintenance Supervisor / Facilities EngineerPosition Summary:The HVAC Technician will be responsible for the operation, maintenance, and troubleshooting of HVAC systems within a data center environment, ensuring optimal temperature, humidity, and air quality levels for critical IT infrastructure. The role requires technical competence, strong communication skills, and adherence to safety and maintenance protocols.Key Responsibilities:<ul><li>Perform preventive and corrective maintenance of HVAC systems including AHUs, CRAC/CRAH units, chillers, split units, and FCUs.</li><li>Monitor and maintain temperature and humidity controls to ensure data center environmental stability.</li><li>Diagnose and repair HVAC mechanical and electrical faults promptly to minimize downtime.</li><li>Perform routine inspections and maintain service logs and maintenance records.</li><li>Coordinate with BMS/controls technicians for performance tuning and alarm monitoring.</li><li>Assist in installation, commissioning, and retrofitting of HVAC equipment and control systems.</li><li>Comply with safety procedures, risk assessments, and data center access protocols.</li><li>Support emergency response activities related to HVAC system failures.</li></ul>Qualifications &amp; Experience:<ul><li>Education: ITI / Diploma in Mechanical, Electrical, or HVAC Engineering.</li><li>Experience: Minimum 3 years of experience in data center or critical facility HVAC maintenance.</li><li>Technical Skills:</li><li>Strong knowledge of HVAC equipment, refrigeration systems, and air distribution systems.</li><li>Basic understanding of BMS, DDC, or PLC-based control systems.</li><li>Familiar with energy efficiency practices and HVAC load management.</li><li>Language Skills: Good English communication skills (spoken and written).</li></ul>Additional Requirements:<ul><li>Ability to work in rotational shifts including weekends and holidays.</li><li>Good teamwork, reporting discipline, and customer service attitude.</li><li>Must hold a valid Qatar ID / ready for local transfer (if applicable).</li></ul>Compensation &amp; Benefits:<ul><li>Total Salary: QAR 2,700.00 / month</li><li>Accommodation &amp; Transportation: Provided by the company</li><li>Other Benefits: As per Qatar Labour Law (annual leave, ticket, medical, etc.)</li></ul>Job Type: PermanentApplication Question(s):<ul><li>Availability: Are you available to join immediately? If not, mention your notice period.</li><li>Experience: Do you have experience working in a data center or critical facility environment? If yes, specify years and role.</li><li>Language Proficiency: Are you comfortable communicating and reporting in English (spoken and written)?</li><li>Salary Acceptance: Are you OK with the offered salary of QAR 2,700 + Accommodation &amp; Transportation provided by the company? (Yes / No)</li></ul>

HVAC Technician (Data Center Maintenance)

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581 call center supervisor jobs IN Qatar Jobs In Qatar Jobs In Room Dining Jobs In Room Dining Jobs In Room Dining Jobs In Qatar

Call Center Supervisor

Call Center Supervisor

Call Center Team Leader (Emergency Response)

Call Center Agent - Female

Call Center Agent

Call Center Agent

HVAC Technician (Data Center Maintenance)