Call Center Agent

• Handle incoming customer calls and provide accurate, clear, and satisfactory answers to their queries and concerns.
• De-escalate situations with dissatisfied customers by offering patient support and professional assistance.
• Make outbound calls to inform clients and customers about the company’s new products, services, and policies.
• Guide callers through troubleshooting, navigating the company website, or using products and services.
• Review customer accounts, providing updates and information about billing, shipping, warranties, and other account details.
• Work closely with other call center team members to deliver excellent customer service.
• Assist in training new employees on customer service processes and company policies.
• Use Microsoft Office tools to manage data and reports.

Requirements:

• Fluent in Bangla and Hindi (spoken and written) – Essential
• Basic understanding of English – Preferred
• Previous experience in a call center or customer service role is an advantage.
• Strong communication and interpersonal skills.
• Patience, empathy, and the ability to handle customer pressure professionally.
• Basic computer and typing skills.
• Willingness to work in shifts, including weekends and holidays, if required.

Job Type: Full-time