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call center executive (emiratized role) - full time

call centre executive

NMC Health plc

<div>To ensure that phone calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the caller.</div>
 <div>3.1 Call Centre Executives are ultimately responsible for the call center procedure
 
3.2 Executives have the responsibility to answer the telephone at all times and at no time the telephone be left unattended.
 
3.3 To ensure calls should be attended on or before the third ring promptly
 
3.4 Voice clarity should be there so that the caller will be in a position to understand.
 
3.5 Please remember that you are working for a Hospital and act with responsibility.
 
3.6 Need to note down the details clearly so that there is no miscommunication at any point of time. For this purpose always keep the note/writing pad and pencil near the phone and note the following for clarity:
 
3.6.1. Caller&rsquo;s name (asking caller for correct spelling)
 
3.6.2. Caller Company / institution
 
3.6.3. Ask for phone number and extension
 
3.6.4. Reason for calling
 
3.6.5. Be sure to fill in the date, time and your initials
 
3.6.6. Place the message slip in a conspicuous place in the caller party office
 
3.7 Speak clearly and distinctly in a pleasant tone of voice. Always start the conversation in the following manner:
 
3.7.1. Wish the caller as per the time of the day (e.g. Good Morning)
 
3.7.2. Mention the Organization name (e.g. NMC Royal Hospital)
3.7.3. Mention your name (e.g. my name is &hellip;&hellip;&hellip;&hellip;&hellip;..)
 
3.7.4. How can I help you?
 
3.8 Use hold button when leaving the line so that the caller does not accidentally hear conversations being held nearby.
 
3.9 When transferring a call be sure that you explain the caller that you are doing so and the department/person you are transferring. When the call is picked up by the concerned person/department, explain to them who is on the other end that you are transferring and the subject matter of their call if possible.
 
3.10 Remember that Call Center Executive is the first contact from the Hospital and that first impression will stay with the caller long after the call is completed if it is attended with care.
 
3.11 If you come to know that the caller has reached the wrong department, be courteous and redirect them to the concerned department/person. If possible find out the requirement of the caller and try to help them.
 
3.12 If the concerned person whom the caller is looking for is not available then provide a tactful response so that caller will be satisfied.
 
3.13 Complaints should be directed to the concerned department, if you feel that it is difficult to handle then transfer to Customer Relations Department.
 
3.14 When handling a rude or impatient callers:
 
3.14.1. Stay calm, try to remain diplomatic and polite, getting angry will only irritate them more.
 
3.14.2. Always show willingness to resolve the problem or conflict
 
3.14.3. Try to think like the caller; remember their problems and concerns are important.
 
3.14.4. Offer to have your supervisor talk to the caller or call him/her back if the caller persists
 
3.14.5. Sometimes the irate caller just wants someone in a supervisory capacity to listen to them even if you are able to help them, in those situations connect the call to the concerned people.
 
3.14.6. Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital management to comply those requirements
 
3.14.7. Work accordance with the documented OSH procedures and instructions, specific responsibilities
 
3.14.8. Be familiar with emergency and evacuation procedures
 
3.14.9. Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk assessments, incident reports
 
3.14.10. Comply with Waste management procedures and policies
 
3.14.11. Attend applicable OSH/Infection control training programs, mock drills and awareness programs</div>
 <div>4.1 Preferably a college graduate in any discipline.
 
4.2 Clarity in communication and voice clarity and perfect modulation and patients to listen to the caller.
 
4.3 Minimum 2-year experience as a call center executive / telephone operator in a patient focused environment and operation of multi-line switchboard system.
 
4.4 Proficient technology application skills; Basic MS Office (Word, Excel, &amp; Power point) MS Outlook &amp; Internet explorer skills.
 
4.5 Must have an exceptional interpersonal skills, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals; superior phone etiquette skills
 
4.6 Patient focused; service oriented; patient and understanding.
 
4.7 Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure
 
4.8 Reliable, punctual, dependable, and responsive.
 
4.9 Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.</div>

Call Centre Executive

LEAD Development

Call Centre Executive for Owner Association and Property Management May 28, 2025 Call Centre Executive for Owner Association and Property Management As a Call Centre Executive for the Owner Association and Property Management, you will be responsible for providing excellent customer service to our property owners, residents, and tenants. Your primary objective will be to handle incoming calls, respond to inquiries, resolve issues, and ensure effective communication between all stakeholders. You will play a crucial role in upholding the association and property management's reputation and ensuring a positive experience for all clients. Job Responsibilities <ul><li>Manage incoming calls professionally and promptly, greeting callers courteously and maintaining a friendly and helpful tone during interactions.</li><li>Respond to inquiries and provide support to clients through various communication channels, including emails, chat, social media platforms, and other digital tools.</li><li>Effectively communicate with diverse clients, addressing their concerns and needs.</li><li>Assist owners, residents, and tenants with various inquiries related to their services, maintenance requests, account information, events, payments, amenities, lease agreements, and any other relevant topics.</li><li>Provide accurate and up-to-date information about the properties managed by the association, including rental or sales listings, amenities, and maintenance services.</li><li>Accurately record and maintain detailed records of all interactions, inquiries, and resolutions using the CRM system.</li><li>Proactively send Email and SMS communications to relevant clients for planned events, maintenance, marketing offers., etc using CRM or related software.</li><li>Listen attentively to clients' concerns, complaints, and inquiries and provide timely and appropriate solutions or escalate matters to the relevant departments for resolution.</li><li>Ensure timely follow-up on pending issues to ensure complete client satisfaction and efficient problem resolution.</li><li>Collaborate with property management teams, maintenance staff, and other departments to ensure seamless communication and service delivery.</li><li>Stay updated with the latest association's policies, services, and procedures, property information and communication techniques.</li></ul> JOB DESCRIPTION Key Performance Indicators (KPI's) <ul><li>Customer Satisfaction Score.</li><li>Call Abandonment Rate.</li></ul> Skills, Knowledge & Attributes <ul><li>Strong interpersonal skills, active listening abilities, and empathy towards clients' needs.</li><li>Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.</li><li>Positive attitude, patience, and a genuine desire to assist and support clients.</li><li>Flexibility to work in shifts, including evenings and weekends, based on the call center's operating hours and property management requirements.</li></ul> Education and Experience Requirements: <ul><li>Fluent in English & Arabic language, with excellent verbal and written communication skills. Additional language will be a plus.</li><li>Previous experience in a customer service or call centre role within the real estate, property management, or owner association industry is preferred.</li><li>Proficiency in using computer systems, CRM software, and other communication tools.</li><li>Bachelor's degree in any related field.</li><li>5 years relevant working experience with at least 3 years' experience as Call Centre Executive in UAE.</li></ul>The duties and responsibilities described above are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands. Apply Now Full Name Contact Number Email Address Years of relevant experience Attach CV File types : .doc, .docx, and .pdf File size : up to 5 MBFile types : .doc, .docx, and .pdf File size : up to 5 MB

Call Centre Executive for Owner Association and Property Management

Reportage Properties LLC

<div>
 
 
 About Us:
 
 
 
 We are a leading real estate development company, recognized for delivering exceptional projects globally and setting new benchmarks in the industry.
 
 
 
 
 
 We are seeking an experienced and motivated Call Center Assistant Manager to support the smooth operation of our Customer Contact team. In this pivotal role, you will assist in overseeing daily call centre activities, ensuring the delivery of prompt, professional, and courteous service to our clients in a fast-paced property development environment. The ideal candidate will be a hands-on leader, dedicated to driving team performance and upholding the highest standards of customer satisfaction.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Customer Service Excellence:
 
 
 <ul>
 <li>
 Serve as an escalation point for complex customer inquiries, sensitive complaints, and urgent issues, resolving them with discretion and professionalism.
 </li>
 <li>
 Ensure the team handles all customer interactions&mdash;related to property listings, handovers, and after-sales support&mdash;accurately and effectively.
 </li>
 <li>
 Uphold and enforce company customer service standards and Service Level Agreements (SLAs).
 </li>
 </ul>
 
 
 Data Management &amp; Collaboration:
 
 
 <ul>
 <li>
 Ensure the team maintains detailed and accurate records of all customer interactions in the CRM system.
 </li>
 <li>
 Collaborate closely with Sales, Legal, and Project Management teams to relay accurate information and address customer-related issues promptly.
 </li>
 </ul>
 
 
 Team Leadership &amp; Operational Support:
 
 
 <ul>
 <li>
 Assist in supervising a team of customer service agents, providing guidance, motivation, and support.
 </li>
 <li>
 Support the smooth operation of the contact centre, ensuring adequate coverage and efficient workflow.
 </li>
 <li>
 Help train and onboard new staff members, ensuring they are well-versed in project details, product knowledge, and service expectations.
 </li>
 </ul>
 
 
 Quality Assurance &amp; Performance Management:
 
 
 <ul>
 <li>
 Monitor and evaluate inbound and outbound call quality, providing constructive, real-time feedback to agents.
 </li>
 <li>
 Track and analyze key performance metrics (KPIs) such as call handling time, resolution rates, and customer satisfaction scores.
 </li>
 <li>
 Assist in preparing detailed weekly and monthly performance reports for management.
 </li>
 </ul>
 
 
 Compliance:
 
 
 <ul>
 <li>
 Ensure all team activities and processes comply with company policies and relevant regulatory requirements.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Real Estate, or a related field.
 </li>
 <li>
 A minimum of 5 years of experience in a call centre environment, with at least 2 years in a supervisory or assistant manager capacity.
 </li>
 <li>
 Proven experience in the real estate, property development, or a related industry is highly preferred.
 </li>
 <li>
 Strong proficiency in using CRM software and the Microsoft Office Suite (especially Excel).
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Competencies:
 
 
 <ul>
 <li>
 
 Exceptional Communication:
 
 Outstanding verbal and written communication skills.
 </li>
 <li>
 
 Leadership &amp; Interpersonal Skills:
 
 Ability to lead, mentor, and inspire a team with strong conflict resolution abilities.
 </li>
 <li>
 
 Detail-Oriented &amp; Organized:
 
 Meticulous attention to detail and excellent organizational skills.
 </li>
 <li>
 
 Adaptability:
 
 Capable of multitasking and thriving in a dynamic, fast-paced environment.
 </li>
 <li>
 
 Professionalism:
 
 Demonstrates discretion, empathy, and a customer-centric approach in all situations.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What We Offer:
 
 
 
 
 
 <ul>
 <li>
 Competitive salary and commission-based incentives.
 </li>
 <li>
 A dynamic and professional work environment.
 </li>
 <li>
 Career growth opportunities in a leading real estate firm.
 </li>
 </ul>
 
 
 
 
 If you have the required experience and skills, and you're ready to take on a challenging yet rewarding role, we&rsquo;d love to hear from you!
 
 
 
 
 
 
 How to Apply:
 
 
 
 Send your resume to Talent@reportageuae.com "
 
 Call Center Assistant Manager &ndash; Real Estate
 
 ."
 
 
 
</div>

Call Center Team Lead

<div><div>CARDIOLOGY KEY ACCOUNTABILITIES:
 
<ul><li>Provides care to all age groups.
</li><li>Treat patients by reviewing and understanding their medical backgrounds and examining them to assess their current condition and health.
</li><li>Look at and employs ways of preventing, diagnosing, and treating a range of heart related problems.
</li><li>Carry out tests such as echo cardiograms and interpret test results to measure how effectively the heart is working, which will help you to decide on the best method of treatment.
</li><li>Perform procedures, such as coronary angiography, to help treat cardiac diseases.
</li><li>Referring patients to other specialists if necessary.
</li></ul></div>GENERAL RESPONSIBILITY
<ul><li>The physician will maintain at all times an active DOH License consistent with specialty practiced at Bareen International Hospital.
</li><li>Physician will maintain an active Privilege per the specialty that is consistent with the scope of services and the required experiences to practice it, which is renewable every 2 years.
</li><li>Apply scientific knowledge and clinical expertise to the diagnosis, treatment, and compassionate care of adults across the spectrum from health to complex illness.
</li><li>Participate in continuous quality improvement ask and when required and in any other work assigned by the HOD within the scope of the job.
</li></ul>DEPARTMENT SPECIALIZED RESPONSIBILITIES:
<ul><li>Diagnose and treat heart problems using non-invasive tests and treatments such as creating a customized fitness program or prescribing medication.
</li><li>Interventional cardiologists diagnose and perform various invasive procedures in treating cardiac disease.
</li><li>Provide patient with tools and methods for recovery and better quality of life.
</li><li>Educate patient, patient&rsquo;s family, significant others, and relevant parties of patient, progress, treatment, and future goals.
</li><li>Abide by the rules of the Department &amp; Section
</li><li>Observe ethical standards compatible with of contemporary medical practice
</li><li>Promote evidence-based decision-making
</li><li>Ensure that a high professional standard of care is provided to patients under their care within the privileges assigned
</li><li>Maintain involvement, as a recipient, in continuing medical and interdisciplinary professional education to meet minimum DOH requirements
</li><li>Recognize the authority of the Head of Department, the Medical Director, the Medical Executive Committee and the Medical Centre Director
</li><li>Notify the Head of Department, Medical Director or Medical Centre Director of any actions or claims that may arise that may have an effect on the licensure of the employee to practice medicine
</li><li>Perform other duties and tasks assigned by the Head of Department.
</li><li>They will take professional responsibility for the care given to their patients by themselves and any junior medical staff working under their direction in the environment provided by the Medical Centre management.
</li><li>They will be responsible for contributing to the teaching of all staff involved in the care of their patients to ensure that they can do those things that are expected of them by their clinical privileges
</li><li>They are expected to demonstrate team leadership to the group of staff working directly with them
</li><li>They are expected to work within the various rules, regulations and guidelines of the section and Department in which they work
</li><li>Take &lsquo;on-call&rsquo; duty, according to the department rota and the needs of their patients
</li><li>When on out of normal working hours &lsquo;on-call&rsquo; duty, they will take on a temporary MRP responsibility for all the patients left under their care. They will therefore ensure that the process of handover is carried out appropriate to the patient&rsquo;s requirements
</li><li>He/she is also responsible for protecting the patient from anxiety related to partially hear or poorly understood medical conversation. Criticism of colleagues in front of patients or relatives is never good medical practice unless it is in a strict medical legal consultation situation and where they are prepared to put the criticism in writing
</li><li>Evaluate patient through questions, examinations, symptom review, and medical testing.
</li><li>Document patient records and progress including symptoms, medications, and treatments.
</li><li>consulting other doctors to help in diagnosis and treatment, providing emergency care, making referrals to various specialists based on their condition, giving prescriptions and informing patients on how to take medication, outlining heart care and preventive measures, as well as explaining side effects of medications
</li><li>Responsible in giving professional advice and provide technical services, for which he/she is privileged, to another Specialist or Consultant or their patient as requested.
</li><li>Will provide and request consultations according to the hospital policies on consultations.
</li><li>Will take professional responsibility for the care given to his/her patients any junior medical staff working under their direction in the environment provided by the hospital management.
</li><li>Accountable for contributing to the teaching of all staff involved in the care of his/her patients to ensure that he/she can do those things that are expected of him/her by his/her clinical privileges.
</li><li>He/she is expected to demonstrate team leadership to the group of staff working directly to him/her.
</li><li>He/she is expected to work in a collegiate manner with all hospital staff.
</li><li>He/she is expected to contribute to the production of Clinical Guidelines, Critical Care Pathways and Managed care processes as needed for the care of his/her patients</li></ul></div>
 <div><div>CARDIOLOGY KEY ACCOUNTABILITIES:
 
<ul><li>Provides care to all age groups.
</li><li>Treat patients by reviewing and understanding their medical backgrounds and examining them to assess their current condition and health.
</li><li>Look at and employs ways of preventing, diagnosing, and treating a range of heart related problems.
</li><li>Carry out tests such as echo cardiograms and interpret test results to measure how effectively the heart is working, which will help you to decide on the best method of treatment.
</li><li>Perform procedures, such as coronary angiography, to help treat cardiac diseases.
</li><li>Referring patients to other specialists if necessary.
</li></ul></div>GENERAL RESPONSIBILITY
<ul><li>The physician will maintain at all times an active DOH License consistent with specialty practiced at Bareen International Hospital.
</li><li>Physician will maintain an active Privilege per the specialty that is consistent with the scope of services and the required experiences to practice it, which is renewable every 2 years.
</li><li>Apply scientific knowledge and clinical expertise to the diagnosis, treatment, and compassionate care of adults across the spectrum from health to complex illness.
</li><li>Participate in continuous quality improvement ask and when required and in any other work assigned by the HOD within the scope of the job.
</li></ul>DEPARTMENT SPECIALIZED RESPONSIBILITIES:
<ul><li>Diagnose and treat heart problems using non-invasive tests and treatments such as creating a customized fitness program or prescribing medication.
</li><li>Interventional cardiologists diagnose and perform various invasive procedures in treating cardiac disease.
</li><li>Provide patient with tools and methods for recovery and better quality of life.
</li><li>Educate patient, patient&rsquo;s family, significant others, and relevant parties of patient, progress, treatment, and future goals.
</li><li>Abide by the rules of the Department &amp; Section
</li><li>Observe ethical standards compatible with of contemporary medical practice
</li><li>Promote evidence-based decision-making
</li><li>Ensure that a high professional standard of care is provided to patients under their care within the privileges assigned
</li><li>Maintain involvement, as a recipient, in continuing medical and interdisciplinary professional education to meet minimum DOH requirements
</li><li>Recognize the authority of the Head of Department, the Medical Director, the Medical Executive Committee and the Medical Centre Director
</li><li>Notify the Head of Department, Medical Director or Medical Centre Director of any actions or claims that may arise that may have an effect on the licensure of the employee to practice medicine
</li><li>Perform other duties and tasks assigned by the Head of Department.
</li><li>They will take professional responsibility for the care given to their patients by themselves and any junior medical staff working under their direction in the environment provided by the Medical Centre management.
</li><li>They will be responsible for contributing to the teaching of all staff involved in the care of their patients to ensure that they can do those things that are expected of them by their clinical privileges
</li><li>They are expected to demonstrate team leadership to the group of staff working directly with them
</li><li>They are expected to work within the various rules, regulations and guidelines of the section and Department in which they work
</li><li>Take &lsquo;on-call&rsquo; duty, according to the department rota and the needs of their patients
</li><li>When on out of normal working hours &lsquo;on-call&rsquo; duty, they will take on a temporary MRP responsibility for all the patients left under their care. They will therefore ensure that the process of handover is carried out appropriate to the patient&rsquo;s requirements
</li><li>He/she is also responsible for protecting the patient from anxiety related to partially hear or poorly understood medical conversation. Criticism of colleagues in front of patients or relatives is never good medical practice unless it is in a strict medical legal consultation situation and where they are prepared to put the criticism in writing
</li><li>Evaluate patient through questions, examinations, symptom review, and medical testing.
</li><li>Document patient records and progress including symptoms, medications, and treatments.
</li><li>consulting other doctors to help in diagnosis and treatment, providing emergency care, making referrals to various specialists based on their condition, giving prescriptions and informing patients on how to take medication, outlining heart care and preventive measures, as well as explaining side effects of medications
</li><li>Responsible in giving professional advice and provide technical services, for which he/she is privileged, to another Specialist or Consultant or their patient as requested.
</li><li>Will provide and request consultations according to the hospital policies on consultations.
</li><li>Will take professional responsibility for the care given to his/her patients any junior medical staff working under their direction in the environment provided by the hospital management.
</li><li>Accountable for contributing to the teaching of all staff involved in the care of his/her patients to ensure that he/she can do those things that are expected of him/her by his/her clinical privileges.
</li><li>He/she is expected to demonstrate team leadership to the group of staff working directly to him/her.
</li><li>He/she is expected to work in a collegiate manner with all hospital staff.
</li><li>He/she is expected to contribute to the production of Clinical Guidelines, Critical Care Pathways and Managed care processes as needed for the care of his/her patients</li></ul></div>
 <div><ul><li>Education: MBBS or MBChB or equivalent qualification form an accredited institution.
</li><li>Completion of specialty qualification as per the recognized Specialty Certificate table.
</li><li>3 years&rsquo; experience post qualification
</li><li>Medical Board issued by the home country medical council.
</li><li>Licensed by Health Authority Abu Dhabi (DOH)
</li><li>Demonstrated ability to present self in a positive and professional manner, Management aptitude and experience.</li></ul></div>

Specialist Cardiology

Tech Revolution Repair Motors

Job Title:Sales Executive &ndash; Auto service CentreJob Overview:We are looking for a results-driven and experienced Sales Executive to join our automotive services team. The ideal candidate will have at least 5&ndash;6 years of proven sales experience in the UAE/GCC market. The role offers an attractive commission-based structure with potential basic salary.Key Responsibilities:<ul><li>Identify, develop, and manage new business opportunities with auto garages, workshops, fleet companies, and corporate clients.</li><li>Promote and sell a wide range of services including vehicle repair, bodywork, maintenance, spare parts, and value-added solutions.</li><li>Build and maintain strong long-term relationships with clients.</li><li>Consistently achieve or exceed monthly and quarterly sales targets.</li><li>Negotiate service contracts, packages, and pricing to close deals.</li><li>Conduct market research to stay ahead of industry trends and competitor activities.</li><li>Maintain accurate client records and prepare regular sales reports.</li><li>Provide excellent customer service and after-sales support.</li></ul>Requirements:<ul><li>Minimum 5&ndash;6 years of proven sales experience in the automotive / garages / car services / spare parts sector.</li><li>Strong record of achieving sales targets and driving business growth.</li><li>Excellent negotiation, communication, and presentation skills.</li><li>Solid knowledge of the UAE automotive market and garage operations.</li><li>Self-motivated, target-oriented, and able to work independently.</li><li>Valid UAE driving license required.</li></ul>Compensation &amp; Benefits:<ul><li>Attractive commission on sales/contracts closed.</li><li>Basic salary (depending on company policy).</li><li>Performance-based incentives and career growth opportunities.</li></ul>Job Type: Full-timePay: AED2,000.00 - AED3,000.00 per month

Sales Executive – Auto service Centre

First Abu Dhabi Bank (FAB)

Customer Service Representative - Emiratized Role Join to apply for the Customer Service Representative - Emiratized Role role at First Abu Dhabi Bank (FAB) Customer Service Representative - Emiratized Role Join to apply for the Customer Service Representative - Emiratized Role role at First Abu Dhabi Bank (FAB)Company Description Looking to join the bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.Company Description Looking to join the bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole. Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities Job Description To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience. Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues Specific Job Accountability Provide excellent customer service by attending to incoming calls within the quality guidelines Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process Recommend potential products or services to management by collecting customer information and analyzing customer needs Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products Maintains customer records by updating customer history through service requests/complaints and Notes Maintain confidentiality of the bank's customers and data Ensure the business meets its obligations under the Bank's Policies and Standards and under local laws/regulations Attend to special tasks assigned by team leader and Managers Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates Ensure self-punctuality, adherence of policies & procedures and discipline to the Centre Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks Authorised to take decisions as per the approved authorization matrix Qualifications Minimum Qualifications: High School Minimum Experience 0 - 2 years relevant experience in banking sector Knowledge, Skills, And Attributes Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills Excellent communication skill in English & Arabic Seniority level <ul><li> Seniority level Not Applicable</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li><li> Industries Banking</li></ul>Referrals increase your chances of interviewing at First Abu Dhabi Bank (FAB) by 2x Sign in to set job alerts for "Customer Service Representative" roles. 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Customer Service Representative - Emiratized Role

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 Core Responsibilities
 
 
 <ul>
 <li>
 Actively sell/cross-sell asset and liability products to new and existing customers
 </li>
 <li>
 Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
 </li>
 <li>
 Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
 </li>
 <li>
 Encourage customers to build their balances with the bank in order to migrate to higher customer programs
 </li>
 <li>
 Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
 </li>
 <li>
 Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels
 </li>
 <li>
 Attract new customers to branch through personal relations and existing customer referrals
 </li>
 <li>
 Respond to call center regarding customer inquiries forwarded
 </li>
 <li>
 Meet individual sales targets
 </li>
 <li>
 Participate in and potentially lead daily retail sales team meetings
 </li>
 <li>
 Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstration and assist with mobile app demo and customer download
 </li>
 <li>
 NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
 </li>
 <li>
 Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School graduated
 </li>
 <li>
 2 years&rsquo; relevant experience in banking sector.
 </li>
 <li>
 Familiarity with bank products, customer experience and related policies and procedures
 </li>
 </ul>
</div>

Customer Service Officer

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