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call centre team leadmanager

call centre supervisor

NMC Health plc

<div>You will be the first point of contact for our patients, providing them with exceptional customer service and support. Ensuring calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient.
 
Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may include scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel.</div>
 <div><ul><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</li><li>Maintaining the departmental KPI&rsquo;s.
</li><li>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</li><li>Responsible for attending to all the incoming patient calls promptly, without delay.
</li><li>Ensures call backs are completed in a timely manner.
</li><li>Maintains clarity in communication and pleasant tone of voice at all times.
</li><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</li><li>Assists the patient in the best way possible and creating a good impression
</li><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</li><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</li><li>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</li><li>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</li><li>Multitask and manage the call volumes as per the call process flow.
</li><li>Promote the services of the hospital to patients.
</li><li>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Participates and contributes to scheduled in-house training programs.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Demonstrates the ability to listen to others in promoting effective communication.
</li><li>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</li><li>Doctors calendar creation and updating &amp; maintaining doctors notes.
</li><li>Maintaining the duty change as per the unit protocol.
</li><li>Monitor employee scheduling of the department to ensure operational coverage.
</li><li>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
</li><li>Supervise work outputs related to appointment scheduling, patient registration, medical insurance &amp; billing.
</li><li>Provide training and mentorship to team members to ensure quality standards and service delivery.
</li><li>Continuously maintain an enabling environment where you can develop and grow your team.
</li><li>Orientate new joiners and sign of probation periods.
</li><li>Ensure professional conduct and discipline within the team is followed.
</li><li>Provide support in the recruitment and selection process of team members.
</li><li>Monitor employee scheduling of the department to ensure operational coverage.
</li><li>Support and monitor cost management initiatives.
</li><li>Provide support related to attendance, leave, overtime, staff allocations, uniform, dress code and personal hygiene.
</li><li>Support staff engagement initiatives.
</li><li>Continuously monitor and measure plans against quality indicators and department objectives, ensuring regular audits are in place, analyse the data and give relevant feedback.
</li><li>Complete yearly appraisals and coach &amp; developing the team.
</li><li>Maintain quality service by ensuring quality customer service standards, identifying trends &amp; recommending process improvements.
</li><li>Complaint management &amp; process improvements linked to overall patient experience.
</li><li>Participates in Hospital training programs.
</li><li>Prepare and maintain daily and monthly reports on cancellations, abandoned calls &amp; KPI&rsquo;s.
</li><li>Manage and update appointments on the NMC website / Okadoc, including doctor&rsquo;s profile updates and appointment slots.
</li><li>Review and verify doctor&rsquo;s schedules daily.
</li><li>Perform agent call audits and provide counselling to staff for performance improvement.
</li><li>To create and continuously maintain an enabling environment where people can develop and grow.
</li><li>To ensure that performance management contracts are in place for the team.
</li><li>Conduct and document bi-annual performance conversations .
</li><li>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.
</li><li>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.
</li><li>Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are signed off .
</li><li>Maintain professional conduct and discipline within the team.
</li><li>Work closely with the recruitment team to recruit and select competent employees .
</li><li>Monitor employee scheduling of the department to ensure sufficient operational coverage.</li></ul></div>
 <div><ul><li>Bachelor&rsquo;s Degree - Any discipline or related fields. Master&rsquo;s degree will be an advantage.
</li><li>3+ years of experience in customer service role or relevant field, Healthcare experience in UAE will be an advantage</li></ul></div>

Call Centre Supervisor

EmiraTalent

NEW JOB Were HIRING! Call Centre TEAM LEAD / MANAGER Sharjah : Our client a leading IT & Security leader who provides premier management technical and professional services in the fields of Information Technology and Security Systems to help clients successfully manage complex businesses projects and facilities is looking to speak with Call Centre professionals that are considering a move. Role Objective Overseeing and leading the day day operations to ensure they meet or exceed performance and service quality goals; this role involves managing a team of call centre agents and the Site Support Team. You will be responsible for implementing strategies aimed at enhancing customer service operational efficiency and staff development. In addition you will be expected to act as a bridge between the client and internal cross functional teams serving as the point of contact for all EPM related concerns. Key Responsibilities / Accountabilities <ul> <li>Lead mentor and motivate a call centre and site support team fostering a positive and productive work environment.</li> <li>Set performance goals and expectations for the team and provide ongoing feedback and coaching to ensure targets are met.</li> <li>Implement quality assurance programs and performance improvement plans to enhance the quality of customer interactions.</li> <li>Plan and manage staffing levels, schedules and workforce allocation to meet service level agreements (SLA) and operational requirements.</li> <li>Develop and deliver periodic internal training programs for call centre agents focusing on product knowledge, customer service skills and call handling techniques.</li> <li>Develop and deliver periodic internal training programs for the Site Support Team to enable them to better perform their job onsite.</li> <li>Implement cost saving measures while maintaining high quality service.</li> <li>Use data driven insights to make informed decisions and implement strategies.</li> <li>Stay current with call centre technologies and trends to optimize operations.</li> <li>Ensure that all customer interactions are handled professionally and in a manner that consistently delivers exceptional service.</li> <li>Preparing ad hoc reports to management and customer whenever required.</li> <li>Managing and updating stock inventory.</li> <li>Working with individuals or teams from different functional areas or departments together to achieve common goals and objectives.</li> <li>Maintaining strict confidentiality.</li> <li>Perform additional responsibilities that may be added from time to time depending on organizational requirements.</li> </ul> Qualifications Required Experience: Manager

Call Centre Team LeadManager

Dar Khair General Trading LLC

A sales representative for FMCG Distribution Company in UAE is offering a phenomenal career opportunity for ambitious, growth-oriented Individuals for the key role of a Van Salesman across all emirates.Key Responsibilities:1. Achieve the daily &amp; monthly sales target by ensuring complete and proper coverage of all allocated areas; ensure that all outlets are visited in the correct sequence, follow the planned call in each outlet and make sure they are well stocked with all our brands MSL.2. Identify new business opportunities with both current or new customers &amp; maintain a good relationship with the customers all the times.3.Submit daily activity report to the Supervisor detailing among other sales performance, market coverage and competitors' activities.4. Make collections for payments and settle with the finance department5.Reflect high standards of performance in implementing trade promotions and marketing activities that relate to the route and customers.Job Type: Full-timeLanguage:<ul><li>arabic (Required)</li></ul>License/Certification:<ul><li>Driver License (Required)</li></ul>

Driver cum Salesman

AL AMAL MEDICAL CENTRE

Location: Al Amal Medical Centre &ndash; Sharjah Position: Registered Nurse (Full-Time)Job SummaryWe are looking for a dedicated and professional Registered Nurse (RN) to provide high-quality nursing care, support doctors, and ensure smooth clinical operations. The ideal candidate must be compassionate, organized, and capable of handling daily nursing duties in a medical centre setting.Key Responsibilities<ul><li>Provide direct patient care, including:</li><li>Monitoring vital signs</li><li>Administering medications and injections</li><li>Wound care and dressing</li><li>IV cannulation, blood sampling, and lab preparation</li><li>Assist doctors during examinations, procedures, and minor surgeries.</li><li>Prepare and maintain consultation rooms, instruments, and equipment.</li><li>Maintain accurate patient records, reports, and documentation.</li><li>Ensure strict infection control, sterilization, and hygiene standards.</li><li>Manage patient flow, appointments, and coordination with staff.</li><li>Educate patients on treatment plans, medications, and after-care.</li><li>Respond to emergencies and perform basic life support when needed.</li><li>Maintain inventory of medical supplies and request replenishments.</li><li>Deliver patient-centered care with sensitivity and professionalism.</li></ul>Requirements<ul><li>Valid MOH/DHA/DOH License or Evaluation as Registered Nurse.</li></ul>Job Type: Full-time

ممرضه مرخصه registered nurse

Position: Nurse Assistant Location: Al Amal Medical Centre &ndash; Sharjah Department: Clinical / Nursing Employment Type: Full-timeJob SummaryThe Nurse Assistant supports registered nurses and doctors by providing basic patient care, maintaining clinical areas, and ensuring smooth daily operations. This role is essential for delivering safe, compassionate, and efficient healthcare services.Key Responsibilities<ul><li>Assist nurses and doctors with routine patient care tasks.</li><li>Take and record vital signs (temperature, pulse, blood pressure, oxygen levels).</li><li>Prepare patients for examinations and treatments.</li><li>Maintain cleanliness and organization of patient rooms and treatment areas.</li><li>Assist with patient mobility, positioning, and basic comfort care.</li><li>Sterilize and prepare medical instruments and equipment.</li><li>Manage patient files, documentation, and ensure accurate data entry.</li><li>Support in calling patients, managing appointments, and guiding them inside the clinic.</li><li>Follow infection control, safety, and hygiene protocols.</li><li>Provide compassionate communication and ensure patient comfort.</li><li>Report any unusual patient conditions to supervising nurse/doctor.</li></ul>Qualifications<ul><li>Diploma or certification in Nursing Assistant or related field.</li><li>Previous experience in a clinic or medical centre is preferred.</li><li>Basic knowledge of patient care procedures and medical terminology.</li><li>Good communication and interpersonal skills.</li><li>Ability to work in a fast-paced healthcare environment.</li></ul>Job Type: Full-time

مساعد تمريض MOH

excel auditing and accounting

looking for a marketing person to work in our medical centre located in industrial area, sharjah.salary offered: dhs.2,500/- plus commissionJob Type: Full-timePay: AED2,000.00 - AED2,500.00 per month

Marketing person

Location: Al Amal Medical Centre &ndash; Sharjah Employment Type: Full-timePosition OverviewWe are looking for a skilled and customer-focused Skin Care Specialist to join our aesthetic/derma team. The ideal candidate will provide a wide range of skin care treatments, support dermatology services, and ensure excellent patient experience.Key Responsibilities<ul><li>Perform professional skin care treatments including:</li><li>Deep cleansing and hydrating facials</li><li>Chemical peels (superficial &amp; mild)</li><li>Microdermabrasion</li><li>LED therapy</li><li>Acne treatment facials</li><li>Skin analysis &amp; consultations</li><li>Assist doctors with aesthetic procedures when required.</li><li>Recommend suitable home-care products and treatment plans.</li><li>Maintain patient records, treatment notes, and follow-up plans.</li><li>Ensure treatment rooms, tools, and machines are sanitized and prepared.</li><li>Promote clinic services and support patient retention.</li><li>Follow all infection-control, safety, and clinic policies.</li></ul>Job Type: Full-time

Skin Care Specialist (MOH/DA)

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