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call centre team leadmanager

EmiraTalent

NEW JOB Were HIRING! Call Centre TEAM LEAD / MANAGER Sharjah : Our client a leading IT & Security leader who provides premier management technical and professional services in the fields of Information Technology and Security Systems to help clients successfully manage complex businesses projects and facilities is looking to speak with Call Centre professionals that are considering a move. Role Objective Overseeing and leading the day day operations to ensure they meet or exceed performance and service quality goals; this role involves managing a team of call centre agents and the Site Support Team. You will be responsible for implementing strategies aimed at enhancing customer service operational efficiency and staff development. In addition you will be expected to act as a bridge between the client and internal cross functional teams serving as the point of contact for all EPM related concerns. Key Responsibilities / Accountabilities <ul> <li>Lead mentor and motivate a call centre and site support team fostering a positive and productive work environment.</li> <li>Set performance goals and expectations for the team and provide ongoing feedback and coaching to ensure targets are met.</li> <li>Implement quality assurance programs and performance improvement plans to enhance the quality of customer interactions.</li> <li>Plan and manage staffing levels, schedules and workforce allocation to meet service level agreements (SLA) and operational requirements.</li> <li>Develop and deliver periodic internal training programs for call centre agents focusing on product knowledge, customer service skills and call handling techniques.</li> <li>Develop and deliver periodic internal training programs for the Site Support Team to enable them to better perform their job onsite.</li> <li>Implement cost saving measures while maintaining high quality service.</li> <li>Use data driven insights to make informed decisions and implement strategies.</li> <li>Stay current with call centre technologies and trends to optimize operations.</li> <li>Ensure that all customer interactions are handled professionally and in a manner that consistently delivers exceptional service.</li> <li>Preparing ad hoc reports to management and customer whenever required.</li> <li>Managing and updating stock inventory.</li> <li>Working with individuals or teams from different functional areas or departments together to achieve common goals and objectives.</li> <li>Maintaining strict confidentiality.</li> <li>Perform additional responsibilities that may be added from time to time depending on organizational requirements.</li> </ul> Qualifications Required Experience: Manager

Call Centre Team LeadManager

AL AMAL MEDICAL CENTRE

Location: Al Amal Medical Centre &ndash; Sharjah Position: Registered Nurse (Full-Time)Job SummaryWe are looking for a dedicated and professional Registered Nurse (RN) to provide high-quality nursing care, support doctors, and ensure smooth clinical operations. The ideal candidate must be compassionate, organized, and capable of handling daily nursing duties in a medical centre setting.Key Responsibilities<ul><li>Provide direct patient care, including:</li><li>Monitoring vital signs</li><li>Administering medications and injections</li><li>Wound care and dressing</li><li>IV cannulation, blood sampling, and lab preparation</li><li>Assist doctors during examinations, procedures, and minor surgeries.</li><li>Prepare and maintain consultation rooms, instruments, and equipment.</li><li>Maintain accurate patient records, reports, and documentation.</li><li>Ensure strict infection control, sterilization, and hygiene standards.</li><li>Manage patient flow, appointments, and coordination with staff.</li><li>Educate patients on treatment plans, medications, and after-care.</li><li>Respond to emergencies and perform basic life support when needed.</li><li>Maintain inventory of medical supplies and request replenishments.</li><li>Deliver patient-centered care with sensitivity and professionalism.</li></ul>Requirements<ul><li>Valid MOH/DHA/DOH License or Evaluation as Registered Nurse.</li></ul>Job Type: Full-time

ممرضه مرخصه registered nurse

Position: Nurse Assistant Location: Al Amal Medical Centre &ndash; Sharjah Department: Clinical / Nursing Employment Type: Full-timeJob SummaryThe Nurse Assistant supports registered nurses and doctors by providing basic patient care, maintaining clinical areas, and ensuring smooth daily operations. This role is essential for delivering safe, compassionate, and efficient healthcare services.Key Responsibilities<ul><li>Assist nurses and doctors with routine patient care tasks.</li><li>Take and record vital signs (temperature, pulse, blood pressure, oxygen levels).</li><li>Prepare patients for examinations and treatments.</li><li>Maintain cleanliness and organization of patient rooms and treatment areas.</li><li>Assist with patient mobility, positioning, and basic comfort care.</li><li>Sterilize and prepare medical instruments and equipment.</li><li>Manage patient files, documentation, and ensure accurate data entry.</li><li>Support in calling patients, managing appointments, and guiding them inside the clinic.</li><li>Follow infection control, safety, and hygiene protocols.</li><li>Provide compassionate communication and ensure patient comfort.</li><li>Report any unusual patient conditions to supervising nurse/doctor.</li></ul>Qualifications<ul><li>Diploma or certification in Nursing Assistant or related field.</li><li>Previous experience in a clinic or medical centre is preferred.</li><li>Basic knowledge of patient care procedures and medical terminology.</li><li>Good communication and interpersonal skills.</li><li>Ability to work in a fast-paced healthcare environment.</li></ul>Job Type: Full-time

مساعد تمريض MOH

excel auditing and accounting

looking for a marketing person to work in our medical centre located in industrial area, sharjah.salary offered: dhs.2,500/- plus commissionJob Type: Full-timePay: AED2,000.00 - AED2,500.00 per month

Marketing person

Location: Al Amal Medical Centre &ndash; Sharjah Employment Type: Full-timePosition OverviewWe are looking for a skilled and customer-focused Skin Care Specialist to join our aesthetic/derma team. The ideal candidate will provide a wide range of skin care treatments, support dermatology services, and ensure excellent patient experience.Key Responsibilities<ul><li>Perform professional skin care treatments including:</li><li>Deep cleansing and hydrating facials</li><li>Chemical peels (superficial &amp; mild)</li><li>Microdermabrasion</li><li>LED therapy</li><li>Acne treatment facials</li><li>Skin analysis &amp; consultations</li><li>Assist doctors with aesthetic procedures when required.</li><li>Recommend suitable home-care products and treatment plans.</li><li>Maintain patient records, treatment notes, and follow-up plans.</li><li>Ensure treatment rooms, tools, and machines are sanitized and prepared.</li><li>Promote clinic services and support patient retention.</li><li>Follow all infection-control, safety, and clinic policies.</li></ul>Job Type: Full-time

Skin Care Specialist (MOH/DA)

Location: Al Amal Medical Centre &ndash; Sharjah Employment Type: Full-time / Part-timeJob Responsibilities:<ul><li>Welcome and prepare patients for medical examination.</li><li>Assist doctors during consultations and medical procedures.</li><li>Measure and record vital signs (blood pressure, temperature, pulse, oxygen level).</li><li>Administer medications and injections as per the doctor&rsquo;s instructions.</li><li>Clean, sterilize, and prepare medical instruments daily.</li><li>Maintain accurate patient records and documentation.</li><li>Follow infection control protocols and ensure a safe working environment.</li><li>Coordinate patient appointments and support clinic operations.</li><li>Provide professional and friendly communication with patients and handle inquiries.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or diploma in Nursing.</li><li>MOH license or eligibility (preferred).</li><li>Previous experience in a clinic or hospital setting (preferred).</li><li>Good communication skills in English and Arabic.</li><li>Ability to work under pressure and within a team.</li></ul>Benefits:<ul><li>Competitive salary + incentives</li><li>Professional working environment</li><li>Health insurance as per company policy</li></ul>Job Type: Full-time

Registered Nurse

Accor

<div>Company Description 
Novotel Sharjah Expo Centre, the first-established Novotel hotel in the city, is located next to Sharjah Expo Centre, close to Dubai, with convenient access to Sharjah's major business &amp; leisure hubs. The wide choice of rooms, with a panoramic view of Mamzar Lagoon, offers each guest the freedom to experience their stay to the maximum. The hotel offers two great restaurants, including Tahi Arabic restaurant.
We have an excellent team with diverse background, education and skills making it a comfortable working environment. 
Job Description 
<ul><li>
To support the Chef de Cuisine in planning, organizing, directing and managing all activities within the Pasty &amp; Bakery food preparation of the hotel.</li><li>
Prepare and execute a variety of pastry and dessert items, including cakes, pastries, chocolates, confections, and baked goods, following recipes, techniques, and presentation standards established by the hotel.</li><li>
To train and manage pastry personnel and supervise/coordinate all related activities.</li><li>
To estimate pastry consumption and requisition or purchase items</li><li>
To maintain proper equipment operation/maintenance, and ensure proper safety and sanitation in pastry and kitchen areas.</li><li>
To ensure that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations.</li><li>
Overseeing the pastry production is managed efficiently and ensure consistent in quality, texture, and flavor of pastry items.</li><li>
Organize daily mise en place and ensure all items are ready for service.</li><li>
Monitor wastage and contribute to cost control through efficient practices.</li><li>
Work closely with front-of-house teams for timely and fresh product availability.</li></ul> 

Qualifications 
<ul><li>
Having proven sustainable working experience of minimum 3 years in the same or similar position in Pastry section in international chain hotel.</li><li>
Having good leadership and time management skills</li><li>
Capabilities to prepare and create pastries, cakes, cookies and other sweets. Both Western and Arabic will be advantages.</li><li>
Ability to work under pressure.</li><li>
Having certification in baking and culinary art, and/or education background in hospitality.</li></ul> 

Additional Information 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</div>

Pastry In Charge - CDP

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