assistant/associate professor - banking & financial technology Jobs in Doha

assistant/associate professor - banking & financial technology

card issuance and merchant acquiring Jobs in Doha

card issuance and merchant acquiring

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accounts manager (retail industry)

card fraud risk associate

ECCO Gulf Majorel Qatar

<div>Job Description
Job Summary.

The incumbent will be primarily responsible for monitoring the risk with respect to the Group&rsquo;s card portfolio (credit / debit / prepaid) with the objective of minimizing card losses by taking timely corrective/ remedial actions. Primarily has the responsibility for utilizing proprietary and third-party systems to monitor for suspicious and/or unusual customer card payment activity to minimize fraud losses perpetrated by and against customers.

In addition, the incumbent will also work closely with external customers and internal teams providing oversight, guidance in relation to Card Risk Issuing. 

<div>
<h2 class="jobSectionHeader">Essential Duties &amp; Responsibilities by Dimensions:</h2>

Shareholder &amp; Financial:
<ul><li> Analyse card usage trends (by merchant, channel, country, product, etc&hellip;) to identify, monitor and manage the fraud risk of the Group&rsquo;s card business and take the necessary corrective/ remedial action on timely basis to minimize card fraud losses in line with Group fraud risk appetite.</li></ul>
<ul><li> Implements KPI&rsquo;s and best practices for Card Risk (Issuing)</li></ul>
<ul><li> Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li></ul>
<ul><li> Act within the limits of the powers delegated to the incumbent.</li></ul>
<h2 class="jobSectionHeader">
Customer (Internal &amp; External):</h2> 

<ul><li> Liaise with Group ITD on issues pertaining to enhancements in card systems (includes core-banking, authorization and card monitoring tools) to enable better management of the risk involved in cards usage.</li></ul>
<ul><li> Communicate with VISA, MasterCard, American Express and other card schemes on specific card fraud issues, as and when required.</li></ul>
<ul><li> Review transaction acceptance performance, fraud controls and rule configurations in order to reduce excessive fraud levels.</li></ul>
<ul><li> Respond to queries regarding unrecognized and/or suspicious card transactions.</li></ul>
<ul><li> Liaise with domestic Group divisions, departments in identifying potential fraud risk exposure with end objective to minimize, prevent and remediate any losses to the customers and the Organization.</li></ul>
<ul><li> To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.</li></ul>
<ul><li> Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li></ul></div> 

<div>
<ul><li> Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.</li></ul>
<ul><li> Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul>
<h2 class="jobSectionHeader">
Internal (Processes, Products, Regulatory):</h2>
<ul><li> Ensure the appropriateness of card risk-engine rules (credit/debit/prepaid/contactless), making changes or amendments to rules configuration in light of emerging fraud trends.</li></ul>
<ul><li> Ensure appropriate fraud reporting is undertaken on issuing fraud, with a view to identifying commonly occurring patterns and trends.</li></ul>
<ul><li> Ensure that all customer complaint cases related to fraudulent use of cards are resolved in a timely manner in conjunction with concerned business and operations departments.</li></ul>
<ul><li> Analyze on regular basis card portfolio usage reports to facilitate periodic review of usage-limit consistency.</li></ul>
<ul><li> Ensure that suspicious card transactions as notified to the incumbent by call center personnel and/or branch customer service staff are attended to and resolved in a timely manner.</li></ul>
<ul><li> Assist internal/external auditors, as required, in conducting investigation cases related to card fraud incidents.</li></ul>
<ul><li> Ensure proper reporting of card fraud cases on timely basis as mandated by the relevant payment systems and local regulatory authorities.</li></ul>
<ul><li> Work with Group Head of Operational Risk Fraud Oversight and AGM Group Operational Risk to reduce the likelihood of a negative card fraud risk event by establishing and reinforcing the infrastructure to support a strong control consciousness.</li></ul>
<ul><li> Hold meetings with staff and assess their performance, using as a primary benchmark the Card Risk Quality Scorecard, as well as the section&rsquo;s overall performance, on a regular basis.</li></ul>
<ul><li> Take decisive action to ensure speedy resolution of unresolved staff grievances or conflicts within the team.</li></ul>
<ul><li> Support roll-out of card fraud awareness training for customer service staff.</li></ul> 

<h2 class="jobSectionHeader">
Learning &amp; Knowledge:</h2>
<ul><li> Possess a good knowledge of the risk involved in all card products (credit/debit/prepaid/contactless) and merchant payment channels (POS, eCommerce, MO/TO and good knowledge of related operations, controls and regulatory framework.</li></ul>
<ul><li> Identify areas for professional development of self.</li></ul>
<ul><li> Proactively identify areas for professional development of self and undertake development activities.</li></ul>
<ul><li> Seek out opportunities to remain current with all developments in professional field.</li></ul>
<h2 class="jobSectionHeader">
Legal, Regulatory, and Risk Framework Responsibilities:</h2>
<ul><li> Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).</li></ul>
<ul><li> Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.</li></ul>
<ul><li> Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.</li></ul>
<ul><li> Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.</li></ul>
<ul><li> Maintain appropriate knowledge to ensure full qualification to undertake the role.</li></ul>
<ul><li> Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.</li></ul>
</div>
<ul><li> Attend mandatory (internal and external) seminars as instructed by the Bank.</li></ul>
<h2 class="jobSectionHeader">
Other:</h2> 

<ul><li> Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.</li></ul>
<ul><li> Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need-to-know basis only to Senior Management of Bank, Audit and Compliance functions, and relevant Regulators.</li></ul>
<ul><li> Maintain high professional standards to uphold Company's reputation and to strengthen its market leadership position.</li></ul>
<ul><li> All other ad hoc duties/activities related to the management might request from time to time.</li></ul> 

<h2 class="jobSectionHeader">
Education &amp; Experience Requirements:</h2>
<ul><li>University bachelor&rsquo;s degree graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).</li></ul>
<h2 class="jobSectionHeader">
Required Special Skills:</h2>
<ul><li> Excellent oral and written communication skills (including report writing) in English and Arabic.</li></ul>
<ul><li> Good interpersonal and presentation skills.</li></ul>
<ul><li> Understanding of the relevant laws, regulations, and practices.</li></ul>
<ul><li> Ability to make decisions and follow through with initiatives.</li></ul>
<ul><li> Personal integrity and self-management.</li></ul>
<ul><li> Planning, organising, and analytical ability.</li></ul>
<ul><li> Results oriented.</li></ul>
<ul><li> Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li></ul></div>

Card Fraud Risk Associate

ECCO Gulf WLL

<div>
 
 Job Description
 
 
 
 
 Job Summary.
 
 
 
 The incumbent will be primarily responsible for monitoring the risk with respect to the Group&rsquo;s card portfolio (credit / debit / prepaid) with the objective of minimizing card losses by taking timely corrective/ remedial actions. Primarily has the responsibility for utilizing proprietary and third-party systems to monitor for suspicious and/or unusual customer card payment activity to minimize fraud losses perpetrated by and against customers.
 
 
 In addition, the incumbent will also work closely with external customers and internal teams providing oversight, guidance in relation to Card Risk Issuing.
 
 
 Essential Duties &amp; Responsibilities by Dimensions:
 
 
 
 Shareholder
 
 
 &amp;
 
 
 Financial:
 
 
 
 <ul>
 <li>
 Analyse card usage trends (by merchant, channel, country, product, etc&hellip;) to identify, monitor and manage the fraud risk of the Group&rsquo;s card business and take the necessary corrective/ remedial action on timely basis to minimize card fraud losses in line with Group fraud risk appetite.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Card Risk (Issuing)
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent.
 
 
 </li>
 </ul>
 Customer (Internal &amp; External):
 
 
 <ul>
 <li>
 Liaise with Group ITD on issues pertaining to enhancements in card systems (includes core-banking, authorization and card monitoring tools) to enable better management of the risk involved in cards usage.
 </li>
 <li>
 Communicate with VISA, MasterCard, American Express and other card schemes on specific card fraud issues, as and when required.
 </li>
 <li>
 Review transaction acceptance performance, fraud controls and rule configurations in order to reduce excessive fraud levels.
 </li>
 <li>
 Respond to queries regarding unrecognized and/or suspicious card transactions.
 </li>
 <li>
 Liaise with domestic Group divisions, departments in identifying potential fraud risk exposure with end objective to minimize, prevent and remediate any losses to the customers and the Organization.
 </li>
 <li>
 To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 
 
 </li>
 </ul>
 Internal (Processes, Products, Regulatory):
 
 
 <ul>
 <li>
 Ensure the appropriateness of card risk-engine rules (credit/debit/prepaid/contactless), making changes or amendments to rules configuration in light of emerging fraud trends.
 </li>
 <li>
 Ensure appropriate fraud reporting is undertaken on issuing fraud, with a view to identifying commonly occurring patterns and trends.
 </li>
 <li>
 Ensure that all customer complaint cases related to fraudulent use of cards are resolved in a timely manner in conjunction with concerned business and operations departments.
 </li>
 <li>
 Analyze on regular basis card portfolio usage reports to facilitate periodic review of usage-limit consistency.
 </li>
 <li>
 Ensure that suspicious card transactions as notified to the incumbent by call center personnel and/or branch customer service staff are attended to and resolved in a timely manner.
 </li>
 <li>
 Assist internal/external auditors, as required, in conducting investigation cases related to card fraud incidents.
 </li>
 <li>
 Ensure proper reporting of card fraud cases on timely basis as mandated by the relevant payment systems and local regulatory authorities.
 </li>
 <li>
 Work with Group Head of Operational Risk Fraud Oversight and AGM Group Operational Risk to reduce the likelihood of a negative card fraud risk event by establishing and reinforcing the infrastructure to support a strong control consciousness.
 </li>
 <li>
 Hold meetings with staff and assess their performance, using as a primary benchmark the Card Risk Quality Scorecard, as well as the section&rsquo;s overall performance, on a regular basis.
 </li>
 <li>
 Take decisive action to ensure speedy resolution of unresolved staff grievances or conflicts within the team.
 </li>
 <li>
 Support roll-out of card fraud awareness training for customer service staff.
 
 
 </li>
 </ul>
 Learning &amp; Knowledge:
 
 
 <ul>
 <li>
 Possess a good knowledge of the risk involved in all card products (credit/debit/prepaid/contactless) and merchant payment channels (POS, eCommerce, MO/TO and good knowledge of related operations, controls and regulatory framework.
 </li>
 <li>
 Identify areas for professional development of self.
 </li>
 <li>
 Proactively identify areas for professional development of self and undertake development activities.
 </li>
 <li>
 Seek out opportunities to remain current with all developments in professional field.
 
 
 </li>
 </ul>
 Legal, Regulatory, and Risk Framework Responsibilities:
 
 
 <ul>
 <li>
 Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
 </li>
 <li>
 Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
 </li>
 <li>
 Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
 </li>
 <li>
 Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
 </li>
 <li>
 Maintain appropriate knowledge to ensure full qualification to undertake the role.
 </li>
 <li>
 Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
 </li>
 <li>
 Attend mandatory (internal and external) seminars as instructed by the Bank.
 
 
 </li>
 </ul>
 Other:
 
 
 <ul>
 <li>
 Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
 </li>
 <li>
 Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need-to-know basis only to Senior Management of Bank, Audit and Compliance functions, and relevant Regulators.
 </li>
 <li>
 Maintain high professional standards to uphold Company's reputation and to strengthen its market leadership position.
 </li>
 <li>
 All other ad hoc duties/activities related to the management might request from time to time.
 
 
 </li>
 </ul>
 Education &amp; Experience Requirements:
 
 
 <ul>
 <li>
 University bachelor&rsquo;s degree graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).
 
 
 </li>
 </ul>
 Required Special Skills:
 
 
 <ul>
 <li>
 Excellent oral and written communication skills (including report writing) in English and Arabic.
 </li>
 <li>
 Good interpersonal and presentation skills.
 </li>
 <li>
 Understanding of the relevant laws, regulations, and practices.
 </li>
 <li>
 Ability to make decisions and follow through with initiatives.
 </li>
 <li>
 Personal integrity and self-management.
 </li>
 <li>
 Planning, organising, and analytical ability.
 </li>
 <li>
 Results oriented.
 </li>
 <li>
 Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.
 </li>
 </ul>
</div>

KARTY

Job Title: Operations &amp; Reconciliation OfficerLocation: Doha, QatarRole OverviewThe Reconciliation &amp; Operations Officer will be responsible for ensuring accurate and timely financial reconciliations and settlements between Karty, its sponsor bank, and card schemes (Visa/Mastercard/Himyan/NAPS). The role combines operational execution, compliance oversight, and analytical insight to maintain the financial integrity of Karty&rsquo;s ecosystem, supporting process automation, dispute resolution, and regulatory reporting.Key ResponsibilitiesReconciliation &amp; Settlement:&middot; Execute daily, weekly, and monthly reconciliations between internal ledgers, bank statements, processor data, and scheme files.Validate settlement and clearing files (Visa Edit Package, Mastercard IPM,&middot; TC33/36/47), identify mismatches, and ensure all items are resolved within SLAs&middot; Oversee T+1/T+2 settlements with banks and schemes, and coordinate with Finance for posting and adjustment entries.Dispute, Refund &amp; Chargeback Management:&middot; Handle chargebacks, retrievals, and reversals through scheme systems (VROL, Mastercom).&middot; Coordinate with Customer Support and Finance to manage refunds and disputed transactions, ensuring complete resolution and accurate accounting entries.&middot; Analyze recurring dispute patterns to identify operational improvements.Reporting &amp; Data Analytics:&middot; Prepare daily EOD and monthly reconciliation reports with detailed exception analysis.&middot; Develop automated dashboards (Excel/Power BI) to monitor unreconciled items, settlement timelines, and operational KPIs.&middot; Collaborate with product and tech teams to automate reporting and reconciliation workflows.Compliance &amp; Controls:&middot; Ensure adherence to QCB, PCI-DSS, and card scheme standards across settlement and reconciliation activities.&middot; Perform daily reconciliation of safeguarding accounts, ensuring compliance with regulatory and internal policies.&middot; Maintain complete documentation, SOPs, and audit trails to support internal and external audits. Work with risk and fraud teams to flag unusual transaction patterns and strengthen operational controls.Vendor &amp; Partner Coordination:&middot; Liaise with sponsor bank, processor, card personalization vendors, and other partners for operational and settlement-related activities.&middot; Ensure adherence to SLAs, support audits and compliance reviews, and maintain effective communication for issue resolution.&middot; Conduct regular vendor performance reviews and assist in strengthening data exchange and control frameworks.Operational Efficiency &amp; Improvement:&middot; Participate in automation and system enhancement projects related to reconciliation and settlements.&middot; Support process improvement initiatives, ensuring scalability, efficiency, and compliance across operations.&middot; Document new processes, ensure smooth EOD operations, and support cross-functional coordination between Product, Finance, and Compliance teams.Required Skills &amp; Experience<ul><li>3&ndash;6 years of experience in financial reconciliation, settlements, or card operations within fintech, banking, or payments.</li><li>In-depth understanding of scheme settlement cycles, dispute and chargeback processes, and reconciliation systems.</li><li>Hands-on experience with Excel, Power BI, and preferably SQL or similar tools for data automation and reporting.</li><li>Familiarity with processor platforms and regulatory requirements (QCB).</li><li>Strong analytical, documentation, and stakeholder coordination skills.</li></ul>Education<ul><li>Bachelor&rsquo;s degree in Finance, Accounting, Economics, or a related field.</li><li>Additional certifications in data analytics, financial operations, or compliance are advantageous.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have current experience of at least 3 years in banking reconciliation and operations?</li><li>Do you have experience with Visa/Mastercard reconciliation and settlement before?</li><li>Are you currently in Doha, Qatar? or willing to relocate?</li><li>What is your notice period?</li></ul><ul><li>Salary Expectation?</li></ul>

Operations & Reconciliation Officer

VAM Systems

<div>
 
 Job Description
 
 
 
 We are currently looking Business Analyst &ndash; Cards &amp; Payments for our Qatar operations with the following terms &amp; conditions.
 
 
 Key Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Strong understanding of Cards lifecycle (debit/credit/prepaid), Merchant Acquiring, and 3D Secure flows.
 </li>
 <li>
 Hands-on expertise with Base24, Prime 4, MPGS, payment gateway APIs, and settlement engines.
 </li>
 <li>
 Knowledge of SQL, PL/SQL for data validation, analysis, and reconciliation reports.
 </li>
 <li>
 Experience working in Agile/Scrum frameworks with tools like JIRA and Confluence.
 </li>
 <li>
 Excellent documentation and stakeholder management skills.
 </li>
 <li>
 Familiarity with ISO 8583 message formats and card scheme mandates.
 </li>
 <li>
 Understanding of dispute resolution systems (Visa Resolve Online, Mastercard DDRS).
 
 
 </li>
 </ul>
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead the end-to-end analysis and documentation of business requirements for card issuance, merchant acquiring, POS/e-commerce transactions and settlement flows.
 </li>
 <li>
 Act as the SME for payment platforms including Base24, Prime, MPGS, CYBS and other card switches/payment gateways.
 </li>
 <li>
 Manage reconciliation and settlement processes, dispute lifecycle, and chargeback handling across Visa, Mastercard, and NAPS.
 </li>
 <li>
 Collaborate with internal IT, vendors, and stakeholders to design scalable solutions aligned with business strategy.
 </li>
 <li>
 Translate complex business problems into structured user stories, BRDs, FSDs, and process flowcharts.
 </li>
 <li>
 Ensure regulatory and compliance alignment with QCB, PCI-DSS, and global card scheme mandates.
 </li>
 <li>
 Prepare and execute SIT plans, test scenarios, and coordinate with UAT and go-live readiness.
 </li>
 <li>
 Provide analytical insights to improve transaction approval rates, reduce fraud, and enhance customer experience.
 
 
 </li>
 </ul>
 Qualifications:
 
 
 Bachelor&rsquo;s degree in Engineering.
 
 
 Joining time frame: 2 weeks (maximum 1 month)
</div>

Card Issuance and Merchant Acquiring

VAM SYSTEMS

<div>Job Description 
We are currently looking Business Analyst &ndash; Cards &amp; Payments for our Qatar operations with the following terms &amp; conditions.
Key Skills &amp; Competencies:<ul><li>Strong understanding of Cards lifecycle (debit/credit/prepaid), Merchant Acquiring, and 3D Secure flows.</li><li>Hands-on expertise with Base24, Prime 4, MPGS, payment gateway APIs, and settlement engines.</li><li>Knowledge of SQL, PL/SQL for data validation, analysis, and reconciliation reports.</li><li>Experience working in Agile/Scrum frameworks with tools like JIRA and Confluence.</li><li>Excellent documentation and stakeholder management skills.</li><li>Familiarity with ISO 8583 message formats and card scheme mandates.</li><li>Understanding of dispute resolution systems (Visa Resolve Online, Mastercard DDRS).</li></ul>
Key Responsibilities:<ul><li>Lead the end-to-end analysis and documentation of business requirements for card issuance, merchant acquiring, POS/e-commerce transactions and settlement flows.</li><li>Act as the SME for payment platforms including Base24, Prime, MPGS, CYBS and other card switches/payment gateways.</li><li>Manage reconciliation and settlement processes, dispute lifecycle, and chargeback handling across Visa, Mastercard, and NAPS.</li><li>Collaborate with internal IT, vendors, and stakeholders to design scalable solutions aligned with business strategy.</li><li>Translate complex business problems into structured user stories, BRDs, FSDs, and process flowcharts.</li><li>Ensure regulatory and compliance alignment with QCB, PCI-DSS, and global card scheme mandates.</li><li>Prepare and execute SIT plans, test scenarios, and coordinate with UAT and go-live readiness.</li><li>Provide analytical insights to improve transaction approval rates, reduce fraud, and enhance customer experience.</li></ul>
Qualifications:
Bachelor&rsquo;s degree in Engineering.
Joining time frame: 2 weeks (maximum 1 month)</div>

Starlink Qatar

<div>
 
 📌 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:
 
 
 We are seeking a
 
 Senior Artificial Intelligence / Machine Learning Telecom Fraud Specialist
 
 to lead our defense against sophisticated telecom fraud. In this pivotal role, you will architect and deploy next-generation, AI-driven fraud detection frameworks to protect company revenue and maintain customer trust. You will be responsible for the entire lifecycle of AI/ML models targeting threats like SIM box, roaming, and OTT fraud. This position involves driving advanced predictive strategies, optimizing our core Fraud Management Systems (e.g., Subex, Mobileum), and mentoring a team of skilled analysts. You will collaborate closely with IT, Data, and Business teams to integrate cutting-edge technologies and ensure our fraud prevention capabilities are best-in-class. Your expertise will be crucial in assessing risks associated with new products and maintaining 24/7 system integrity. This is a strategic role focused on innovation, cost optimization, and making a significant impact on our bottom line by mitigating fraud-related losses.
 
 
 ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 
 
 
 
 
 🎯 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:
 
 
 &rtrif; Over 10 years of experience in telecom fraud management, with expertise in diverse cases like SIM box, roaming, and OTT fraud.
 
 
 &rtrif; Demonstrated experience managing the full lifecycle of Artificial Intelligence / Machine Learning models, from conception and design to deployment and maintenance.
 
 
 &rtrif; Hands-on expertise with industry-standard Fraud Management Systems (FMS) such as Subex, Mobileum, or WeDo.
 
 
 &rtrif; Advanced proficiency in AI/ML programming languages and libraries, including Python, R, TensorFlow, and PyTorch.
 
 
 &rtrif; Strong experience with big data and cloud technologies, including Hadoop, AWS, Azure, or GCP.
 
 
 &rtrif; In-depth knowledge of telecom network technologies, including GSM, LTE, and 5G.
 
 
 &rtrif; Proven ability to develop and implement advanced fraud strategies using predictive analytics and anomaly detection.
 
 
 &rtrif; Exceptional leadership and interpersonal skills for mentoring teams and collaborating with cross-functional departments.
 
 
 
 
 
 ✨ 𝗗𝗲𝘀𝗶𝗿𝗮𝗯𝗹𝗲𝘀:
 
 
 &rtrif; A Master's degree or Ph.D. in Computer Science, Data Science, or a related quantitative field.
 
 
 &rtrif; Professional certifications in AI/ML, data science, or fraud risk management (e.g., CFE).
 
 
 &rtrif; Experience with both Operations Support Systems (OSS) and Business Support Systems (BSS) in a telecom environment.
 
 
 &rtrif; Published research or speaking experience in the fields of AI, machine learning, or fraud prevention.
 
 
 &rtrif; Experience in a 24/7 operational environment requiring system monitoring and timely incident response.
 
</div>

Senior AI/ML Telecom Fraud Specialist

Protiviti Middle East Member Firm

<div>
 
 The IT Audit &amp; Revenue Assurance is responsible for overseeing and executing comprehensive IT audits, assessing technology risks, and safeguarding revenue across all telecom services. The role ensures compliance with regulatory requirements, strengthens internal controls, minimizes revenue leakage, and provides strategic insights to senior management. Success in this position requires strong expertise in telecom operations, billing systems, networks, cybersecurity, and revenue assurance frameworks.
 
 
 
 
 
 
 Key Responsibilities :
 
 
 
 
 
 
 
 IT Audit Management
 
 
 <ul>
 <li>
 Develop and implement a risk-based IT audit plan aligned with organizational goals.
 </li>
 <li>
 Lead audits covering IT governance, ITGC, cybersecurity, applications, network infrastructure, cloud environments, and digital platforms.
 </li>
 <li>
 Assess controls within key telecom systems including billing, mediation, charging, CRM, ERP, and OSS/BSS.
 </li>
 <li>
 Review data security practices, access controls, database management, and overall IT operations.
 </li>
 <li>
 Evaluate change management processes, disaster recovery readiness, and business continuity frameworks.
 </li>
 <li>
 Deliver comprehensive audit reports detailing risks, control gaps, and actionable remediation steps.
 </li>
 <li>
 Track progress on audit findings and ensure effective control enhancements.
 </li>
 </ul>
 
 
 Revenue Assurance
 
 
 <ul>
 <li>
 Oversee the complete revenue lifecycle, including acquisition, usage, rating, billing, collections, and settlements.
 </li>
 <li>
 Conduct detailed reconciliations of subscriber information, usage data, and billing records to identify errors or leakages.
 </li>
 <li>
 Design and implement revenue assurance controls across mobile, fixed, broadband, IoT, interconnect, roaming, and digital products.
 </li>
 <li>
 Analyze CDRs, EDRs, and billing outputs to detect anomalies or revenue inconsistencies.
 </li>
 <li>
 Perform root-cause analyses on revenue loss issues and work with cross-functional teams to implement corrective actions.
 </li>
 <li>
 Manage automated RA monitoring tools and assurance platforms.
 </li>
 <li>
 Support pricing validation, product setup reviews, and regulatory tariff compliance checks.
 </li>
 </ul>
 
 
 Risk Management
 
 
 <ul>
 <li>
 Conduct IT and revenue risk assessments in line with IIA, COBIT, ISO 27001, and internal frameworks.
 </li>
 <li>
 Identify emerging risks related to technology, cybersecurity, fraud, and revenue integrity.
 </li>
 <li>
 Collaborate with key stakeholders to improve the company&rsquo;s overall risk and control posture.
 </li>
 </ul>
 
 
 Compliance &amp; Governance
 
 
 <ul>
 <li>
 Ensure adherence to CRA regulations, internal policies, and international IT standards.
 </li>
 <li>
 Review outsourced services, SLAs, and third-party performance for compliance and control effectiveness.
 </li>
 <li>
 Assist in system-related and revenue-related fraud investigations.
 </li>
 </ul>
 
 
 Leadership &amp; Stakeholder Management
 
 
 <ul>
 <li>
 Lead, coach, and develop IT audit and revenue assurance team members.
 </li>
 <li>
 Work closely with senior management, IT, Networks, Finance, Commercial, and Technical departments to drive audit and RA initiatives.
 </li>
 <li>
 Communicate key findings, risks, and insights to management and the Audit Committee.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT, Computer Science, Engineering, Finance, or a related field.
 </li>
 <li>
 Master&rsquo;s degree is an advantage.
 </li>
 </ul>
 
 
 Professional Certifications (Preferred)
 
 
 <ul>
 <li>
 CISA, CISSP, CISM, CRISC, CIA
 </li>
 <li>
 TM Forum Revenue Assurance Certification (highly desirable)
 </li>
 <li>
 ITIL, ISO 27001 Lead Auditor, COBIT certifications are beneficial.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 
 
 
 <ul>
 <li>
 8&ndash;12+ years in IT audit, technology risk, or revenue assurance.
 </li>
 <li>
 At least 5 years of experience in the telecom sector.
 </li>
 <li>
 In-depth knowledge of telecom billing systems, charging platforms, mediation, OSS/BSS, network elements, and CRMs.
 </li>
 <li>
 Hands-on experience with RA tools, data analytics, SQL, or big-data environments.
 </li>
 <li>
 Strong understanding of internal audit and risk-based audit methodologies.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong knowledge of telecom technologies (GSM, LTE/5G, VoLTE, IMS, fiber, IP networks).
 </li>
 <li>
 Expertise in billing processes, CDR flows, and rating systems.
 </li>
 <li>
 Strong analytical, investigative, and data-mining skills.
 </li>
 <li>
 Solid understanding of cybersecurity frameworks and IT control structures.
 </li>
 <li>
 Excellent report writing, communication, and presentation skills.
 </li>
 <li>
 Ability to lead cross-functional projects and manage complex audit engagements.
 </li>
 <li>
 Problem-solving mindset with the ability to work effectively in fast-paced, high-pressure environments.
 </li>
 </ul>
 
 
 
 
 
 Location -
 
 Qatar
 
</div>

Assistant Manger/Manager – IT Audit & Revenue Assurance - Telecom

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