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career opportunities: team leader entry level, service (14419) Jobs in Kuwait Jobs In Kuwait Jobs In Management Information System Jobs In Kuwait Jobs In Kuwait Jobs In Kuwait

career opportunities: team leader entry level, service (14419)

career opportunities technical engineer entry level service 14358

Al Sayer Group

<div><div><div><div><div><h2 class="jobSectionHeader"><b>Header</b></h2>
</div><div>This job description is a summary of the typical job duties and requirements that are essential to the evaluation of the job and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. On occasion, individuals classified on this job may be required to perform functions of a higher or lower skill level not included in this job description.</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Summary/Purpose</b></h2>
</div><div><div>
Job Summary/Purpose:<br>
Receives Allocated work, examines and assesses work under guidance of technicians, repairs work of semi-skilled nature on a variety of vehicles mechanical parts (Engine, Transmission, Suspension etc.) and other parts when required</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities</b></h2>
</div><div><div>
.</div><div><br>
 Responsibilities:<br>
&#61607; Strategic:<br>
1. NA<br>
&#61607; Operational:<br>
1. Learn how to carry out repair work of Mechanical, Electrical, Welding or painting nature.<br>
2. Learn how to carry out straight forward, medium repair work under general supervision of new trainee's supervisor in location and observe simple and small repairs by skilled tradesmen.<br>
3. Learn how to disassemble, dismantle, and reassemble certain parts of engine, electrical systems under instructions and close supervision (On job training) extend to new technology.<br>
4. Perform simple duties of normal nature with regard to experience level in any one of the assigned areas of trade specialization.<br>
5. Perform other related duties as instructed workshop manager / Workshop Supervisor.<br>
6. Comply with the group's standard for housekeeping, personal safety and appearance.<br>
7. Receive training from training certified sources on advanced repair and maintenance methods whilst learning to use tools and equipment safety and effectively while in initial training or with introduction of new technology.<br>
8. Learn and execute all Toyota Way and S.O.Ps.<br>
&#61607; People Management:<br>
1. NA<br>
&#61607; Prepare periodic and ad hoc reports and presentations.<br>
&#61607; Document and maintain records of activities and process workflows on internal communication portals.<br>
&#61607; Perform other duties as requested by management.</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Education - Primary</b></h2>
</div><div><div>Diploma (12th Standard + 2 or 3 years Diploma)</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Experience - Primary</b></h2>
</div><div><div>2</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Education - Alternate</b></h2>
</div><div><div>Vocational Certificate</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Experience - Alternate</b></h2>
</div><div><div>4</div></div></div><div><div><h2 class="jobSectionHeader"><b>
CPC Experience</b></h2>
</div><div><div>1 year in previous grade</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Lingusitic Abilities</b></h2>
</div><div><div>English</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Techno-Functional Competencies</b></h2>
</div><div><div>B-Policies and Procedures</div><div>
B-Products and Services</div><div>
B-Document Archival, Security and Management</div><div>
B-Quality Control</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Behavioral Competencies</b></h2>
</div><div><div>5 - Customer Orientation</div><div>
5 - Achievement Orientation</div><div>
5 - Impact and Influence</div><div>
5 - Execution Excellence</div><div>
5 - Personal Effectiveness</div><div>
5 - Problem Solving</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Certifications</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Footer</b></h2>
</div><div>The information contained in this Job profile is the property of Al- Sayer Group. It must not be copied or used for commercial or other purposes without prior written consent of the Management of Al-Sayer Group.</div></div></div></div></div>

Career Opportunities: Technical Engineer Entry Level, Service (14358)

Alshaya Group

<p><b>Position Title:</b> Junior Project Engineer</p><p><b>Location:</b> Kuwait<br/><b>Company:</b> Alshaya Al Ahliea General Trading &amp; Contracting Co.<br/><b>Department:</b> Projects / Engineering<br/><b>Reporting To:</b> Project Engineer / Project Manager</p><p><b>Position Overview:</b></p><p>We are looking for a <b>Junior Project Engineer</b> to join our growing project execution team. This entry-level role is ideal for engineering graduates or early-career professionals looking to gain hands-on experience in construction and MEP projects. The ideal candidate should be eager to learn, assist senior engineers in project planning and site supervision, and ensure smooth coordination between technical and site teams.</p><p><b>Key Responsibilities:</b></p><ul><li>Assist in monitoring daily site activities and progress reporting.</li><li>Coordinate with subcontractors and vendors for work execution and material deliveries.</li><li>Maintain documentation including inspection requests, method statements, and material approvals.</li><li>Support senior engineers in preparing shop drawings, material submittals, and as-built documentation.</li><li>Ensure compliance with safety standards and project specifications.</li><li>Follow up with procurement for material schedules and delivery timelines.</li><li>Attend site meetings and assist in preparing meeting minutes and action trackers.</li><li>Coordinate with QA/QC team for inspections and approvals.</li></ul><p><b>Qualifications &amp; Skills:</b></p><ul><li>Bachelor&rsquo;s degree in Civil, Mechanical, or Electrical Engineering.</li><li>0&ndash;2 years of experience in project execution, construction, or site supervision.</li><li>Strong organizational and communication skills.</li><li>Basic knowledge of AutoCAD and MS Office (Word, Excel, Outlook).</li><li>Willingness to work on-site and adapt to dynamic project environments.</li><li>Familiarity with MEP systems is an advantage.</li><li>Kuwait residency with transferable visa is preferred.</li></ul><p><b>Interview Process:</b></p><p>All applicants will undergo the following structured interview process:</p><ul><li><b>HR Round</b> &ndash; Basic eligibility check and introduction to company culture and expectations.</li><li><b>Technical Round</b> &ndash; Evaluation of engineering knowledge, drawing interpretation, and project understanding.</li><li><b>Managerial Round</b> &ndash; Discussion of time management, communication skills, and ability to work under supervision in real project settings.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: KD400.000 - KD650.000 per month</p>

Junior Project Engineer

Bilfinger Middle East

<div>
 In the Middle East, Bilfinger is one of the leading service providers of engineering and consultancy services, project management, construction, maintenance O&amp;M and life cycle services. We enhance the efficiency of our client&rsquo;s assets, ensure a high level of availability and reduce maintenance costs. With our 4.000 employees, we are a leading German corporation where engineering excellence, safety and quality are part of our DNA. With four entities in the Middle East (Bilfinger Tebodin Middle East, Bilfinger Deutsche Babcock Emirates, Babcock Borsig Service Arabia, Babcock Borsig Steinm&uuml;ller Kuwait) and over 10 offices across the region, we offer job opportunities that allow you to utilize all your knowledge and experience. Are you looking for a chance to put your skills to their best-possible use? Then we have what you are looking for!
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 DESIGNATION: LEAD PIPING DESIGN ENGINEER
 <br/>
 <br/>
 KEY RESPONSIBILITIES:
 <br/>
 <br/>
 <ul>
  <li>
   Communicate effectively with the designers/engineers/project team.
  </li>
  <li>
   Ensure that completion of assigned work on time, within budget, and to the required quality standards.
  </li>
  <li>
   Key document review and technical support to team engineer/designer.
   <br/>
   <br/>
  </li>
 </ul>
 REQUIRED SKILLS:
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Mechanical, Piping, or Petroleum Engineering from a reputable university.
  </li>
  <li>
   Minimum of 18 years of experience in the Oil and Gas, Petrochemical, and/or Refineries industries.
  </li>
  <li>
   Experience in Conceptual, FEED and Detailed Engineering Onshore/Offshore projects.
  </li>
  <li>
   Possesses a flexible attitude, is a team player, and has excellent written and verbal communication skills.
  </li>
  <li>
   Provides necessary input and support to other disciplines such as Process, Civil, Instrumentation, Mechanical, Electrical, and HSE etc.
  </li>
  <li>
   Participates in HSE sessions and design reviews, offering advice and expertise on engineering aspects.
  </li>
  <li>
   Experience in conducting 3D model reviews with clients
  </li>
  <li>
   Expertise in man-hour estimation and assessment of manpower requirements for projects.
  </li>
  <li>
   Attends project progress and technical client meetings, reporting on activities and progress.
  </li>
  <li>
   Good knowledge of procurement-related deliverables like specifications, datasheets, Material Requisitions and Technical Bid Evaluations, Vendor document review etc.
   <br/>
   <br/>
  </li>
 </ul>
 To apply, please submit your CV in English through the system, containing as a minimum your contact details, education level, relevant experience and earliest possible start date.
 <br/>
 <br/>
 Any applicant must be aware that the selection of candidates is at the sole discretion of the employer. Applicants will not receive any communication unless they are selected for an interview. Only applicants that have responded to vacancies through the online form will be considered.
 <br/>
 <br/>
</div>


Lead Piping Design Engineer

<div>
 In the Middle East, Bilfinger is one of the leading service providers of engineering and consultancy services, project management, construction, maintenance O&amp;M and life cycle services. We enhance the efficiency of our client&rsquo;s assets, ensure a high level of availability and reduce maintenance costs. With our 4.000 employees, we are a leading German corporation where engineering excellence, safety and quality are part of our DNA. With four entities in the Middle East (Bilfinger Tebodin Middle East, Bilfinger Deutsche Babcock Emirates, Babcock Borsig Service Arabia, Babcock Borsig Steinm&uuml;ller Kuwait) and over 10 offices across the region, we offer job opportunities that allow you to utilize all your knowledge and experience. Are you looking for a chance to put your skills to their best-possible use? Then we have what you are looking for!
 <br/>
 <br/>
 <strong>
  Job Title: Junior HVAC Engineer (4+ Years&rsquo; Experience)
  <br/>
  <br/>
 </strong>
 <strong>
  Job Summary:-
  <br/>
  <br/>
 </strong>
 We are seeking a highly skilled and experienced HVAC Engineer with 10 years of expertise in the design and engineering of HVAC systems for Oil &amp; Gas projects. The candidate will be responsible for HVAC design activities, ensuring compliance with international standards, Client standards coordinating with multidisciplinary teams, and delivering high-quality engineering solutions.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead HVAC design engineering activities including load calculations, equipment selection, ducting/piping design, and control systems.
  </li>
  <li>
   Prepare HVAC design documents: drawings, specifications, data sheets, MTOs, and technical reports.
  </li>
  <li>
   Review and approve vendor documents, equipment specifications, and shop drawings.
  </li>
  <li>
   Conduct site surveys and provide technical support during installation, testing, commissioning, and handover.
  </li>
  <li>
   Ensure compliance with ASHRAE, SMACNA, NFPA, local codes, and green building regulations.
  </li>
  <li>
   Coordinate with architects, civil / structural, electrical, plumbing, and fire-fighting teams for integrated design solutions.
  </li>
  <li>
   Support tendering activities by preparing technical proposals, BOQs, and responding to client clarifications.
  </li>
  <li>
   Troubleshoot and resolve complex HVAC system issues during design and execution.
  </li>
  <li>
   Liaise with clients, consultants, and contractors to ensure project objectives and timelines are met.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications &amp; Skills:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in Mechanical Engineering.
  </li>
  <li>
   4 + years of experience in HVAC design and execution in oil &amp; gas, industrial, or commercial projects.
  </li>
  <li>
   Strong knowledge of HVAC systems: chilled water, VRF/VRV, package units, ducted split systems, and ventilation systems.
  </li>
  <li>
   Proficiency in software tools: HAP Carrier, AutoCAD (general knowledge), and MS Office.
  </li>
  <li>
   Familiarity with international standards: ASHRAE, SMACNA, NFPA, IPC, and LEED.
  </li>
  <li>
   Excellent project management, coordination, and communication skills.
  </li>
  <li>
   Problem-solving and decision-making abilities with a focus on quality and safety.
   <br/>
   <br/>
  </li>
 </ul>
 To apply, please submit your CV in English through the system, containing as a minimum your contact details, education level, relevant experience and earliest possible start date.
 <br/>
 <br/>
 Any applicant must be aware that the selection of candidates is at the sole discretion of the employer. Applicants will not receive any communication unless they are selected for an interview. Only applicants that have responded to vacancies through the online form will be considered.
 <br/>
 <br/>
</div>


Mechancial Design Engineer (HVAC)

New Dar Al-Khair

<p>Accounting Assistant</p><p>We are seeking a proactive and detail-oriented <b>Entry-Level Accounting Assistant</b> to join our team in Al-Rai, Kuwait. This is a great opportunity for a recent graduate or someone with limited experience to start their career in accounting.</p><p><b>Job Responsibilities</b></p><ul><li>Accurately manage and execute daily <b>data entry</b> tasks in Invoicing, PO, DN, etc.</li><li>Assist in the preparation of financial documents and <b>reports</b>.</li><li>Support the team with basic <b>costing, inventory</b>, and <b>cost control</b> procedures.</li><li>Perform general administrative, and accounting duties as assigned.</li></ul><p><b>Qualifications</b></p><ul><li><b>Bachelor's degree in Accounting</b> or a related field.</li><li>A foundational understanding of accounting principles.</li><li>Familiarity with accounting software such as <b>QuickBooks, SAP, TallyERP</b>, or similar programs.</li><li>Strong computer skills and the ability to learn new systems quickly.</li><li>Excellent <b>attention to detail</b> and organizational skills.</li><li>Adaptable and willing to learn.</li><li>Must have a transferable Visa 18.</li><li>Fluent in English. Knowledge of Arabic and/or Hindi is a plus.</li></ul><p><b>Details</b></p><ul><li><b>Job Type:</b> Full-time or Part-time</li><li><b>Location:</b> Must be currently located in Kuwait</li><li><b>Experience:</b> 0-2 years of accounting experience.</li><li><b>Education:</b> Bachelor's degree is required.</li></ul><p>Job Types: Full-time, Part-time, Temporary, Internship, New-Grad</p><p>Pay: KD190.000 - KD350.000 per month</p><p>Location:</p><ul><li>Kuwait City (Preferred)</li></ul>

Accountant

V2X Inc

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 <strong>
  Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
  <br/>
  <br/>
 </strong>
 Proactively manages the service desk operations and supervises Service Desk Administrator Level I and ADPE Technicians I in the performance of their duties. Responsible for ensuring sufficient staffing across all support lanes, monitoring call performance and incident response metrics, and providing high-level of communication and technical support. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory. Program: OMDAC-SWACA
 <br/>
 <br/>
 <strong>
  This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!
  <br/>
  <br/>
 </strong>
 You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proactively oversees and manages the service desk operations and staff.
  </li>
  <li>
   Ensures that sufficient staffing and skill levels are maintained throughout operational and prime hours in order to meet service level targets by managing shift staffing schedules, allocations and assignments.
  </li>
  <li>
   Act as an escalation point where difficult or controversial calls are received.
  </li>
  <li>
   Produces daily, weekly and monthly service desk performance metrics, statistics and management reports; and provides direct feedback to the staff on report findings.
  </li>
  <li>
   Monitors service desk and incident performance metrics, identifies improvement opportunities, and implements corrective action when needed.
  </li>
  <li>
   Assumes roles and responsibilities of Service Desk Administrators, first-line support via multiple channels (calls, walk-ins, email, self-service), Remedy queue and/or accounts administrator when workloads are high and additional experience is needed, staffing is insufficient or as required by operations.
  </li>
  <li>
   Establishes efficient, working relationships with the Information Management officers (IMOs), customer chain of command, and senior management. Report any issues that could significantly impact services.
  </li>
  <li>
   Represents the service desk at meetings. Arranges staff training and awareness; and performs briefings as needed to the service desk staff on changes or deployments that may affect customer service volumes.
  </li>
  <li>
   Ensures all documented policies, processes, and work-flows are being followed by the service desk staff; and identifies, updates and implements changes to continually improve and streamline processes.
  </li>
  <li>
   Provides senior level technical support to the service desk staff, IMOs and customers; in addition to having the technical ability to accurately determine call routing for Remedy incidents that cannot be immediately resolved at the service desk.
  </li>
  <li>
   Takes overall responsibility for incident and service request handling
  </li>
  <li>
   Performs other duties and assignments as required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Qualifications
  </li>
  <li>
   Security Clearance:
  </li>
  <li>
   Requires an active Secret Clearance
  </li>
  <li>
   Education / Certifications: One year of related experience may be substituted for one year of education if a degree is required.
  </li>
  <ul>
   <li>
    High School diploma or GED required.
   </li>
   <li>
    This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.
   </li>
   <li>
    The authorized certifications for this job title are listed as follows:
   </li>
  </ul>
  <li>
   BASELINE:
  </li>
  <ul>
   <li>
    Cisco: CCNA Security
   </li>
   <li>
    Cisco: CCNP Security
   </li>
   <li>
    CompTIA: A+ ce
   </li>
   <li>
    CompTIA: CASP+ ce: Advanced Security Practitioner
   </li>
   <li>
    CompTIA: CySA+ ce: Cybersecurity Analyst
   </li>
   <li>
    CompTIA: Network+ ce
   </li>
   <li>
    CompTIA: Security+ ce
   </li>
   <li>
    CompTIA: SecurityX ce
   </li>
   <li>
    GIAC: GCED: Certified Enterprise Defender
   </li>
   <li>
    GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
   </li>
   <li>
    GIAC: GICSP: Industrial Cyber Security Professional
   </li>
   <li>
    GIAC: GSEC: Security Essentials
   </li>
   <li>
    ISACA: CISA: Certified Information Systems Auditor
   </li>
   <li>
    ISC2: CISSP (or Associate): Certified Information Systems Security Professional
   </li>
  </ul>
  <li>
   COMPUTING ENVIRONMENT (CE):
  </li>
  <ul>
   <li>
    CompTIA: Server+
   </li>
   <li>
    Microsoft: 365 Certified: Endpoint Administrator Associate
   </li>
   <li>
    Microsoft: 365 Certified: Enterprise Administrator Expert
   </li>
   <li>
    Microsoft: 365 Certified: Messaging Administrator Associate
   </li>
   <li>
    Microsoft: 365 Certified: Modern Desktop Administrator Associate
   </li>
   <li>
    Microsoft: 365 Certified: Modern Desktop Administrator Associate
   </li>
   <li>
    Microsoft: 365 Certified: Security Administrator Associate
   </li>
   <li>
    Microsoft: Certified: Azure Administrator Associate
   </li>
   <li>
    Microsoft: Certified: Azure Database Administrator Associate
   </li>
   <li>
    Microsoft: Certified: Azure Security Engineer Associate
   </li>
   <li>
    Microsoft: Certified: Azure Solutions Architect Expert
   </li>
   <li>
    Microsoft: Certified: Identity and Access Administrator Associate
   </li>
   <li>
    Microsoft: Certified: Information Protection Administrator Associate
   </li>
   <li>
    Microsoft: Certified: Security Operations Analyst Associate
   </li>
   <li>
    Microsoft: MCSA: SQL 2016 Database Admin
   </li>
   <li>
    Microsoft: MCSA: SQL 2016 Database BI Development
   </li>
   <li>
    Microsoft: MCSA: SQL 2016 Database Dev
   </li>
   <li>
    Microsoft: MCSA: Windows 10
   </li>
   <li>
    Microsoft: MCSA: Windows Server 2012
   </li>
   <li>
    Microsoft: MCSA: Windows Server 2016
   </li>
   <li>
    Microsoft: MCSE: Cloud Platform and Infrastructure
   </li>
   <li>
    Microsoft: MCSE: Core Infrastructure
   </li>
   <li>
    Microsoft: MCSE: Database Management and Analytics
   </li>
   <li>
    Microsoft: MCSE: Enterprise Devices and Apps
   </li>
   <li>
    Microsoft: MCSE: Private Cloud 2012
   </li>
   <li>
    Microsoft: MCSE: Productivity Solutions Expert
   </li>
   <li>
    Microsoft: MCSE: Server Infrastructure 2012
   </li>
   <li>
    Microsoft: MCT: Certified IT Professional
   </li>
   <li>
    Microsoft: MCT: Certified Systems Administrator
   </li>
  </ul>
  <li>
   Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience.
  </li>
  <ul>
   <li>
    Should have a minimum of four years of experience in a Customer Service environment and one to two years in a service desk environment.
   </li>
   <li>
    Proven experience with leading a workforce in a high-tempo environment.
   </li>
   <li>
    Excellent customer service skills are mandatory.
   </li>
   <li>
    Experience with a customer service-oriented company.
   </li>
  </ul>
 </ul>
 <strong>
  At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.
 </strong>
</div>


Service Desk Administrator II

<div>Overview:
<div><b>
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.</b></div><div><br>
</div><div>Proactively manages the service desk operations and supervises Service Desk Administrator Level I and ADPE Technicians I in the performance of their duties. Responsible for ensuring sufficient staffing across all support lanes, monitoring call performance and incident response metrics, and providing high-level of communication and technical support. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory. Program: OMDAC-SWACA</div><div></div><div><b><br>
This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!</b></div><div></div><div><br>
You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.</div>
Responsibilities:
<ul><li>Proactively oversees and manages the service desk operations and staff.</li><li>
Ensures that sufficient staffing and skill levels are maintained throughout operational and prime hours in order to meet service level targets by managing shift staffing schedules, allocations and assignments.</li><li>
Act as an escalation point where difficult or controversial calls are received.</li><li>
Produces daily, weekly and monthly service desk performance metrics, statistics and management reports; and provides direct feedback to the staff on report findings.</li><li>
Monitors service desk and incident performance metrics, identifies improvement opportunities, and implements corrective action when needed.</li><li>
Assumes roles and responsibilities of Service Desk Administrators, first-line support via multiple channels (calls, walk-ins, email, self-service), Remedy queue and/or accounts administrator when workloads are high and additional experience is needed, staffing is insufficient or as required by operations.</li><li>
Establishes efficient, working relationships with the Information Management officers (IMOs), customer chain of command, and senior management. Report any issues that could significantly impact services.</li><li>
Represents the service desk at meetings. Arranges staff training and awareness; and performs briefings as needed to the service desk staff on changes or deployments that may affect customer service volumes.</li><li>
Ensures all documented policies, processes, and work-flows are being followed by the service desk staff; and identifies, updates and implements changes to continually improve and streamline processes.</li><li>
Provides senior level technical support to the service desk staff, IMOs and customers; in addition to having the technical ability to accurately determine call routing for Remedy incidents that cannot be immediately resolved at the service desk.</li><li>
Takes overall responsibility for incident and service request handling</li><li>
Performs other duties and assignments as required.</li></ul>
Qualifications:
<ul><li><b>Qualifications</b></li><li><b>
Security Clearance:</b></li><li>
Requires an active Secret Clearance</li><li><b>
Education / Certifications: </b><i>One year of related experience may be substituted for one year of education if a degree is required.</i><ul><li>
High School diploma or GED required.</li><li>
This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.</li><li>
The authorized certifications for this job title are listed as follows:</li></ul></li><li><b>
BASELINE:</b><b>
</b><ul><li>Cisco: CCNA Security</li><li>
Cisco: CCNP Security</li><li>
CompTIA: A+ ce</li><li>
CompTIA: CASP+ ce: Advanced Security Practitioner</li><li>
CompTIA: CySA+ ce: Cybersecurity Analyst</li><li>
CompTIA: Network+ ce</li><li>
CompTIA: Security+ ce</li><li>
CompTIA: SecurityX ce</li><li>
GIAC: GCED: Certified Enterprise Defender</li><li>
GIAC: GCIH: Certified Incident Handler: Certified Incident Handler</li><li>
GIAC: GICSP: Industrial Cyber Security Professional</li><li>
GIAC: GSEC: Security Essentials</li><li>
ISACA: CISA: Certified Information Systems Auditor</li><li>
ISC2: CISSP (<b>or Associate</b>): Certified Information Systems Security Professional</li></ul></li><li><b>
COMPUTING ENVIRONMENT (CE):</b><ul><li>
CompTIA: Server+</li><li>
Microsoft: 365 Certified: Endpoint Administrator Associate</li><li>
Microsoft: 365 Certified: Enterprise Administrator Expert</li><li>
Microsoft: 365 Certified: Messaging Administrator Associate</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: 365 Certified: Security Administrator Associate</li><li>
Microsoft: Certified: Azure Administrator Associate</li><li>
Microsoft: Certified: Azure Database Administrator Associate</li><li>
Microsoft: Certified: Azure Security Engineer Associate</li><li>
Microsoft: Certified: Azure Solutions Architect Expert</li><li>
Microsoft: Certified: Identity and Access Administrator Associate</li><li>
Microsoft: Certified: Information Protection Administrator Associate</li><li>
Microsoft: Certified: Security Operations Analyst Associate</li><li>
Microsoft: MCSA: SQL 2016 Database Admin</li><li>
Microsoft: MCSA: SQL 2016 Database BI Development</li><li>
Microsoft: MCSA: SQL 2016 Database Dev</li><li>
Microsoft: MCSA: Windows 10</li><li>
Microsoft: MCSA: Windows Server 2012</li><li>
Microsoft: MCSA: Windows Server 2016</li><li>
Microsoft: MCSE: Cloud Platform and Infrastructure</li><li>
Microsoft: MCSE: Core Infrastructure</li><li>
Microsoft: MCSE: Database Management and Analytics</li><li>
Microsoft: MCSE: Enterprise Devices and Apps</li><li>
Microsoft: MCSE: Private Cloud 2012</li><li>
Microsoft: MCSE: Productivity Solutions Expert</li><li>
Microsoft: MCSE: Server Infrastructure 2012</li><li>
Microsoft: MCT: Certified IT Professional</li><li>
Microsoft: MCT: Certified Systems Administrator</li></ul></li><li><b>
Experience: </b><i>One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience.</i><ul><li>
Should have a minimum of four years of experience in a Customer Service environment and one to two years in a service desk environment.</li><li>
Proven experience with leading a workforce in a high-tempo environment.</li><li>
Excellent customer service skills are mandatory.</li><li>
Experience with a customer service-oriented company.</li></ul></li></ul><h4 class="jobSectionHeader"><b>
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</b></h4></div>

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