(Senior) Engineer, Total Product Support
- Phoenix, United States
Posted 3 days ago
About the role
Mid-senior level
Hardware & Software
US > Arizona > Phoenix
Full-time
Associate’s degree
25-50%
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
The Total Product Support (TPS) Engineer is responsible for providing system-level technical support for advanced CMP platforms across development and customer environments. This role plays a critical part in first tool deployments, and sustaining engineering, ensuring successful transition from development to high-volume manufacturing.
The TPS Engineer works cross-functionally with manufacturing, field service, and customers to drive tool performance, reliability, and continuous product improvement.
Key Responsibilities
- Serve as a system-level technical expert for advanced CMP platforms across development and customer environments
- Support new product introductions (NPI), including first builds, qualification, and First‑In‑Fab deployments
- Lead advanced troubleshooting and root cause analysis for complex tool and process issues beyond first-line support
- Drive continuous improvement by feeding field learnings back into engineering, influencing design and process changes
- Partner cross-functionally with manufacturing, supply chain, and field service teams to ensure seamless product performance
- Support customers globally, including escalation management and direct engagement during critical issues
- Develop strategies to improve tool uptime, reliability, and total cost of ownership (TCO)
- Contribute to development of procedures, documentation, and training materials for field teams
What You Bring
- Strong hands-on experience with CMP semiconductor equipment
- Proven ability in troubleshooting complex system-level issues and driving resolution
- Experience working across engineering, manufacturing, and customer-facing teams
- Familiarity with tool installations, qualifications, and production ramp support
- Data-driven mindset with experience using performance metrics and analytics to drive improvements
- Ability to operate independently as a technical authority in high-pressure situations
- Own resolution of high-impact escalations affecting customer production
- Provide technical leadership and mentoring to field and support teams
- Influence product roadmap through deep understanding of field performance and customer needs
- Lead global initiatives to improve reliability, serviceability, and product performance
Qualifications
- 8+ years of semiconductor equipment experience (or equivalent hands-on experience)
- Strong troubleshooting and problem-solving skills at system level
- Experience working with cross-functional teams and customer-facing environments
- Software Knowledge
- Ability to travel internationally as required
- Experience with CMP, polishing, or similar wafer processing equipment
- Familiarity with tool install, and qualification processes
- Knowledge of semiconductor manufacturing processes and fab operations
- Prior experience supporting global customers or high-volume manufacturing
The Total Product Engineer must be able to work close to the tool, understand customer urgency, organize incomplete data, communicate facts versus hypotheses, partner tightly with Field Service Engineers, and keep customer-facing problems moving without overclaiming root cause or creating uncontrolled risk.
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.