case manager iii

State of Delaware

<div><div>The Behavioral Health Case Manager III (BHCMIII) position sits in the Child and Family Care Coordination Unit which works with children and adolescents with serious behavioral health conditions and their families to help families access treatment and other services/resources that help the child/adolescent achieve success at home, school and in their community. The BHCMIII works directly with providers to monitor progress in treatment and works with community partners including child welfare, juvenile justice, schools and the Courts to help families navigate those systems. The BHCMIII works with a licensed clinician to support new staff through shadowing and other opportunities and also completes chart reviews for team members to ensure alignment with unit standards.
</div><h2 class="jobSectionHeader"><b>Essential Functions</b></h2>
<div><div>Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.</div><div><br>
</div><div>This class is distinguished from a licensed Social Worker as employees do not perform the following duties: diagnose individuals for mental, emotional, behavioral, addictive, and/or developmental disorders and disabilities; perform related client assessment or evaluation; provide psychotherapeutic treatment; or develop and implement assessment-based treatment plans. An employee in this class may participate as a member of a multi-disciplinary team to implement behavioral health services or treatment plans in accordance with Delaware Code, Title 24.</div><div><br>
</div><div><ul><li>Oversees the operation of a case management unit in a behavioral health or institutional setting by assigning, monitoring, and reviewing work of professional and paraprofessional staff, and providing on-the-job training, guidance, and direction.</li>
</ul><ul><li>Refers or assigns cases to the appropriate unit or staff for effective service delivery. Ensures quality of services provided by staff.
</li></ul><ul><li>Provides consultation to staff to enable them to intervene in crisis situations or directly handles explosive situations.</li>
</ul><ul><li>Assists in analysis of operations, making recommendations with a view to improving division/department policy and procedures.</li>
</ul><ul><li>May maintain a caseload, providing guidance and related information to clients and families. Interviews clients, family members, or persons deemed necessary to obtain the most complete case history possible.</li>
</ul><ul><li>Participates as a member of a multi-disciplinary team to formulate or evaluate treatment plans.
</li></ul><ul><li>Prepares narrative statistical and court reports, as necessary. May prepare application forms for benefits or services.</li>
</ul><ul><li>Provides consultative services to state and private agencies and may participate in community projects.</li>
</ul><ul><li>May supervise two or more merit full-time positions. The elements of supervision include performing the following on a regular and continuing basis: planning, assigning, reviewing, evaluating, coaching, training, disciplining, and recommending hire, termination, and promotion.
</li></ul><ul><li>Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data.</li>
</ul><ul><li>Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.</li>
</ul><ul><li>Performs other related duties as required.</li>
</ul></div></div><h2 class="jobSectionHeader"><b>Job Requirements</b></h2>
<div><p><b>JOB REQUIREMENTS for </b><b>Behavioral Health Case Manager III</b><br>
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:</p>
<div>
<ul><li>Possession of a Bachelor's degree or higher in Behavioral or Social Science or related field.</li></ul>
<ul><li>Three years' experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.</li></ul>
<ul><li>Three years' experience in providing clinical treatment, counseling or determining eligibility for services or benefits as part of a treatment team.</li></ul>
<ul><li>Six months' experience in interpreting laws, rules, regulations, standards, policies, and procedures.</li></ul>
<ul><li>Six months' experience in narrative report writing.</li></ul>
</div></div><h2 class="jobSectionHeader"><b>Additional Posting Information</b></h2>
<div><p>The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for <b>Telework and Alternative Work Schedules</b> according to the State of Delaware&rsquo;s Alternative Work Arrangement Policy. More information will be shared at the time of interview. After 6 months and based on successful work performance, this position is eligible for a remote work schedule.</p>
</div><h2 class="jobSectionHeader"><b>Conditions of Hire</b></h2>
<div>Pre-employment Drug Testing: Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.
<div>Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.</div>
Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.
<div>All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.</div>
</div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<div><p>To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/</p>
</div><h2 class="jobSectionHeader"><b>Selection Process</b></h2>
<div><p>The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.</p>
Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the &ldquo;My Applications&rdquo; tab at StateJobs.Delaware.gov.
<p></p>
</div><h2 class="jobSectionHeader"><b>Accommodations</b></h2>
<div><p>Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling (800) 232-5470 or by visiting delawarerelay.com. You may also call (302) 739-5458 or email DHR_ADAConcerns@delaware.gov for additional applicant services support.</p>
<p>
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.</p></div></div>

Behavioral Health Case Manager III

City of Norfolk, VA

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
 <br/>
 <br/>
 The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.
 <br/>
 <br/>
 Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.
 <br/>
 <br/>
 The NCSB is seeking a Case Manager III to provide case management services (assessment, treatment planning, linking, monitoring, and advocacy) to an assigned caseload of children and adolescents with serious emotional disturbance (SED). Completes clinical I documentation in accordance with agency guidelines.
 <br/>
 <br/>
 <strong>
  Department Hiring Salary Range: $54,190-$62,185
  <br/>
  <br/>
 </strong>
 <strong>
  Essential Functions
  <br/>
  <br/>
 </strong>
 Essential functions include but are not limited to:
 <br/>
 <br/>
 <ul>
  <li>
   Provide a safe and welcoming environment while providing care coordination services to consumers and families.
  </li>
  <li>
   Serves as a primary point of contact for consumers and families being served by the clinic. Coordinate care, working collaboratively with prescribers, counselors, nurses, and administrative staff.
  </li>
  <li>
   Links consumers to resources, internal as well as external, and provides ad hoc assistance with navigating the service system.
  </li>
  <li>
   Facilitates communication and coordinates care between CSB providers and consumer's external healthcare providers for continuity of care.
  </li>
  <li>
   Assist consumers and families with accessing behavioral health crisis services when needed.
  </li>
  <li>
   Advocates for consumers and families to ensure needed support and resources are available.
  </li>
  <li>
   Maintain consumer's medical record.
  </li>
  <li>
   Obtain and maintain clinical documentation and health records from other providers to ensure continuity of care.
  </li>
  <li>
   Participate in regular supervision with Clinical Coordinator and consult with other team members as needed.
  </li>
  <li>
   Attend staff meetings, case reviews, and training as required.
  </li>
  <li>
   Performs other work-related projects and duties as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 Education/Experience
 <br/>
 <br/>
 Bachelor's degree in a human services field.
 <br/>
 <br/>
 Two years experience in a human services field related to the areas of assignment. Some assignments may also require specific experience working with various types of client populations. Experience working with children and adolescents is required.
 <br/>
 <br/>
 <strong>
  Additional Information &amp; Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Valid Driver's License may be required depending on assignment.
  </li>
  <li>
   Certification in basic first aid and CPR, depending on area of assignment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Working Hours:
 </strong>
 Monday &mdash; Friday 8:30 am- 5pm with ability to work evening and weekend events as needed.
 <br/>
 <br/>
 <ul>
  <li>
   Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
  </li>
  <li>
   Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
  </li>
  <li>
   Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
  </li>
  <li>
   Retirement
   <br/>
   <br/>
  </li>
 </ul>
 If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
 <br/>
 <br/>
 If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
 <br/>
 <br/>
 <ul>
  <li>
   The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant&rsquo;s school of enrollment must be an accredited institution.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Note
  <br/>
  <br/>
 </strong>
 The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
 <br/>
 <br/>
 <strong>
  Non-City
  <br/>
  <br/>
 </strong>
 Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
 <br/>
 <br/>
 01
 <br/>
 <br/>
 The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.
 <br/>
 <br/>
 <ul>
  <li>
   I understand and will answer the following supplemental questions completely and thoroughly.
   <br/>
   <br/>
  </li>
 </ul>
 02
 <br/>
 <br/>
 Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?
 <br/>
 <br/>
 <ul>
  <li>
   Yes
  </li>
  <li>
   No
   <br/>
   <br/>
  </li>
 </ul>
 03
 <br/>
 <br/>
 Are you a current or previous City of Norfolk employee?
 <br/>
 <br/>
 <ul>
  <li>
   Yes - I am a current City of Norfolk Employee
  </li>
  <li>
   Yes - I am a previous City of Norfolk Employee
  </li>
  <li>
   No - I am not a previous or current City of Norfolk employee
   <br/>
   <br/>
  </li>
 </ul>
 04
 <br/>
 <br/>
 If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."
 <br/>
 <br/>
 05
 <br/>
 <br/>
 Please select the highest level of education you have completed.
 <br/>
 <br/>
 <ul>
  <li>
   High School Diploma/GED
  </li>
  <li>
   Associate's Degree
  </li>
  <li>
   Bachelor's Degree
  </li>
  <li>
   Master's Degree or higher
   <br/>
   <br/>
  </li>
 </ul>
 06
 <br/>
 <br/>
 Do you have two or more years' experience in behavioral healthcare?
 <br/>
 <br/>
 <ul>
  <li>
   Yes
  </li>
  <li>
   No
   <br/>
   <br/>
  </li>
 </ul>
 07
 <br/>
 <br/>
 Do you have experience working with children and adolescents?
 <br/>
 <br/>
 <ul>
  <li>
   Yes
  </li>
  <li>
   No
   <br/>
   <br/>
  </li>
 </ul>
 08
 <br/>
 <br/>
 Do you have a valid driver's license?
 <br/>
 <br/>
 <ul>
  <li>
   Yes
  </li>
  <li>
   No
   <br/>
   <br/>
  </li>
 </ul>
 09
 <br/>
 <br/>
 Please provide the name, email address, and phone number of your current or most recent supervisor
 <br/>
 <br/>
 10
 <br/>
 <br/>
 Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.
 <br/>
 <br/>
 11
 <br/>
 <br/>
 A conviction (felony or misdemeanor) does not necessarily eliminate you from employment consideration. A criminal background check is conducted on all new hires. Failure to disclose all criminal convictions may result in disqualification from employment consideration or may result in dismissal from City of Norfolk employment if you have been hired. The nature of the offense; the time that has passed since the offense, conduct and/or completion of the sentence; and the nature of the job sought may be taken into consideration. Have you ever been convicted of a felony or a misdemeanor?
 <br/>
 <br/>
 <ul>
  <li>
   I have been convicted of a felony
  </li>
  <li>
   I have been convicted of a misdemeanor
  </li>
  <li>
   I have been convicted of a felony and a misdemeanor
  </li>
  <li>
   I have not been convicted of a felony or a misdemeanor
   <br/>
   <br/>
  </li>
 </ul>
 12
 <br/>
 <br/>
 If you answered, that you have been convicted of a felony and/or a misdemeanor, please provide an explanation including the city, state and date of the conviction. This excludes minor traffic violations such as speeding tickets.
 <br/>
 <br/>
 13
 <br/>
 <br/>
 Are you a qualified military spouse? (An individual who is certified by the designated local agency as being a spouse of a member of the United States Armed Forces)
 <br/>
 <br/>
 <ul>
  <li>
   Yes
  </li>
  <li>
   No
   <br/>
   <br/>
  </li>
 </ul>
 14
 <br/>
 <br/>
 Please indicate your veteran status. (A copy of your long form DD-214 may be required)
 <br/>
 <br/>
 <ul>
  <li>
   I am not a Veteran
  </li>
  <li>
   I am a Veteran
  </li>
  <li>
   I am a Disabled Veteran
  </li>
  <li>
   Required Question
  </li>
 </ul>
</div>


Children's Mental Health Case Manager III

Heartland Family Service

<div><p>Founded in 1875, our agency has grown over the years to address most of the challenges children, adults, families, and communities face across the lifespan, including substance use, child abuse and neglect, domestic violence/sexual assault, human trafficking, homelessness, juvenile justice, mental health, neighborhood distress, and poverty. Today, we offer 42 programs from 20 locations in east central Nebraska and southwest Iowa. At<b> Heartland Family Service</b>, we are committed to building a culture that values and celebrates diversity in addition to creating a trauma-informed environment. Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.</p>
<p>
If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative, and team-oriented environment, then Heartland Family Service is the agency for you.</p>
<p><b>
SUMMARY DESCRIPTION OF PROGRAM</b></p>
<p>
Heartland Bridges houses two programs, Bridges Transitional Living and Bridges Crisis Care. Transitional Living is a short-term transitional housing program enriched with supportive services designed to assist people with a diagnosed mental health or co-occurring condition while they transition to stability in the community. Crisis Care is a residential stabilization service designed for individuals who need a safe, secure environment for three to five days while stabilizing from a crisis before returning to the community where they live.</p>
<p><b>
SUMMARY DESCRIPTION OF WORK</b></p>
<p>
The role of the Case Manager III (Overnight) is to provide facility oversight, assist in duties to ensure the day-to-day operations of the program, and respond to client needs. Decision making, problem solving, and highly developed interpersonal skills are critical.</p>
<p>
Compensation: between $19.74 and $23.54 per hour (wage is determined by total years of relevant experience)<br>
Work Hours: two overnights per week (10:00 p.m. to 8:00 a.m.)</p>
<p><b>
MINIMUM QUALIFICATIONS</b></p>
<ul>
<li>Associate degree in human services field (including but not limited to, psychology, social work, mental health counseling, marriage and family therapy, or a related field), Bachelors preferred</li>
<li>Two years of experience in behavioral or mental health services</li>
<li>One year of experience working with adults with serious mental illness or substance use preferred</li>
<li>Valid driver&rsquo;s license and acceptable driving record</li>
</ul>
<p><b>Essential Duties and Responsibilities</b></p>
<ul>
<li>Responds to crisis care referral calls, assesses individual by gathering information and provides appropriate and accurate application verdict, maintaining strict confidentiality</li>
<li>Completes enrollment/intake on eligible Crisis Care clients</li>
<li>Develops supportive relationship with clients and responds to client needs during shift</li>
<li>Documents client activity per established record keeping procedures</li>
<li>Monitors client self-administration of medication and follows procedures of recording</li>
<li>Executes full medication count on nightly basis</li>
<li>Conducts nightly housing lead searches</li>
<li>Psycho-educates clients on life, social and coping skills</li>
<li>Provides problem solving and crisis intervention services to empower clients to develop self-sufficiency</li>
<li>Utilizes trauma-informed care, person centered and culturally competent principles in providing services to clients</li>
<li>Demonstrates knowledge of current community and HFS programs and resources to meet client needs</li>
<li>Completes monthly client record reviews</li>
<li>Conducts client room searches per program protocol</li>
<li>Helps ensure room readiness for new clients</li>
<li>Orients clients to Bridges protocols and addresses client non-compliance as necessary to create a safe and secure environment for all residents and staff</li>
<li>Attends All Staff meetings as scheduled</li>
<li>Responsible for maintenance and upkeep of facility</li>
<li>Able to work both independently, with little supervision, and as a part of a team</li>
<li>Always displays a courteous and caring attitude to the clientele, volunteers, and visitors of the Agency</li>
<li>Abides by all specific program and Agency procedures, policies, and requirements</li>
<li>Cooperates and collaborates with program area staff, volunteers, and other Agency staff</li>
<li>Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media</li>
<li>Create, maintain, and share as appropriate a dynamic self-care plan</li>
<li>Essential functions of this job are to be performed on company physical work site</li>
<li>Performs other program related duties as assigned</li></ul></div>

Case Manager III - Heartland Bridges (Overnights, Part-time)

Colorado Department of Corrections

CDOC Parole Case Manager III (Risk Assessment Center)

TEXAS PANHANDLE CENTERS

<p></p><div><p><b>Position: </b><b>Case Manager I-III MCOT [1257]</b></p><p><b>
Program:</b> Amarillo, Texas &ndash; Mobile Crisis Outreach Team (MCOT)</p><p><b>
Salary range:</b></p><p>
Case Manager I: $40,809.60 Annually</p><p>
Case Manager II: $43,305.60 Annually</p><p>
Case Manager III: $46,009.60 Annually</p><p><b>
Shift available:</b> Full-time</p><p>
At Texas Panhandle Centers (TPC), you&rsquo;ll be part of a caring team dedicated to making lives better for over 10,000 individuals and families each year across the Texas Panhandle. As a non-profit, TPC provides a wide range of services from mental health and substance use support to intellectual and developmental disability care, empowering clients of all ages to achieve dignity and independence. With seven service centers located throughout the region, our staff work together with our clients to achieve our mission to create an accessible system of care that supports individual choice and truly make a difference. We invite you to join us in our vision of &ldquo;Making Lives Better!&rdquo;</p><p><b>
Essential duties and responsibilities:</b></p><div><ul><li>
Staff will maintain ethical and professional communications at all times using respectful Trauma-Informed Care language</li><li>
Responsible for the delivery of crisis intervention services and follow up for people in the upper 21 counties of the Panhandle of Texas</li><li>
Work as part of a Mobile Crisis Outreach Team (MCOT) to provide direct care services for the TPC service area</li><li>
Work closely with community stakeholders including law enforcement (CIT, police officers, judges, sheriff&rsquo;s), hospitals and other social services</li><li>
Provide community education to help others access crisis services and understand mental health conditions and treatment resources</li><li>
Work with people experiencing a crisis using person-centered approaches</li><li>
Document all interventions according to agency standards</li><li>
Be a part of an after-hours on-call rotation</li><li>
Some travel may be required to reach more rural areas of the Texas Panhandle</li><li>
Requires visiting hospitals to meet with clients, establish care plans, and continue providing care after the clients are discharged and move into their community</li><li>
All services will be provided using evidence-based practices that are person-centered and trauma-informed</li><li>
Need to have the skills necessary to build rapport and establish trusting relationships with clients right after a crisis situation</li><li>
Introduce clients to a range of services offered by TPC and other community services and will provide care coordination to facilitate access to these resources</li><li>
Participate in multidisciplinary team meetings and case staffing to develop treatment approaches that best fit the needs to the client</li><li>
Maintain same-day, next-day documentation requirements and a 95% or higher compliance average for all individuals served</li><li>
Other essential functions and tasks necessary to carry out the purposes of the position will be required</li><li>
Adheres to TPC Business Code of Conduct and reports concerns if ethical and/or business standards defined in the code are compromised</li></ul></div><p><b>
Required qualifications to be successful in the job:</b></p><div><ul><li>
Bachelor&rsquo;s degree from an accredited university with a major in psychology, sociology, social work, counseling, or other related human services field for QMHP credentialing</li><li>
For Case Manager I, no experience required</li><li>
For Case Manager II, minimum one (1) year of experience in behavioral health case management</li><li>
For Case Manager III, minimum two (2) years of experience in behavioral health case management</li><li>
Graduate work in a related field may be substituted for up to one (1) year of experience</li><li>
Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA). Full statement under Informational Documents: www.texaspanhandlecenters.org/careers</li><li>
Must have a valid Texas driver&rsquo;s license and be insurable under agency vehicle policy</li><li>
Must be 18 years of age or older</li></ul></div><p><b>
Preferred qualifications to be successful in the job:</b></p><div><ul><li>
Previous experience in mental health crisis de-escalation and intervention</li><li>
Understanding of person-centered and trauma-informed care principles</li><li>
Ability to build rapport quickly and effectively with individuals from diverse backgrounds</li><li>
Excellent communication, interpersonal, and conflict resolution skills</li></ul></div><p><b>
At TPC, passion and meaningful work are rewarded! We offer employees:</b></p><div><ul><li><b>
Click here for TPC&rsquo;s FY2026 Summary of Benefits</b></li><li><b>
501(c)(3) designation</b> &ndash; you can apply for the Public Service Student Loan Forgiveness</li><li><b>
Robust benefit offerings</b> &ndash; Urgent Care visits for a low $10 co-pay, Medical, Dental, and Vision</li><li><b>
Employer paid life insurance</b> (1.5 times employee&rsquo;s salary)</li><li>
Staff automatically enrolled into a 457 Retirement Account at 1% of their annual salary. Employer match 1% higher than employee&rsquo;s contribution up to 6% in the 403(b) or 457 Retirement Savings Plan</li><li><b>
Paid time off</b> &ndash; PTO accrual, Holidays</li><li>
One (1) annual Mental Health Floating Holiday, one (1) annual Celebrate Diversity Floating Holiday, and one (1) annual A Day to Remember Floating Holiday available to staff after 90 days of employment</li><li>
Additional Supplemental Coverage available i.e. Disability, Accidental, Cancer, Critical Care, and Section 125 Flexible Spending Account Plan</li><li><b>
Teladoc </b>&ndash; gives you or your immediate family members in the household access to a medical provider free of charge via telephone or video</li><li><b>
Employee Assistance Program (EAP)</b> &ndash; gives you or your immediate family members in the household access to behavioral health, financial, and legal counseling in person or via telephone</li></ul></div></div>

Case Manager I-III MCOT [1257]

<div><p>At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.</p>
<p>
Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.</p>
<p>
If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative, and team-oriented environment, then Heartland Family Service is the agency for you.</p>
<p><b>
SUMMARY DESCRIPTION OF WORK</b></p>
<p>
This position will work as part of the human trafficking team working in close collaboration with several social service organizations ensuring that survivors can access program services with minimal barriers. The trafficking case manager will work in the crisis stabilization shelter and will provide comprehensive case management, safety planning, and ongoing support to survivors of human trafficking specifically those who have been sexually exploited and/or trafficked.</p>
<p>
Intensive case management responsibilities begin at this level. Decision making, problem solving, and highly developed interpersonal skills are critical. This position requires high level of social work skills, practice, and knowledge</p>
<p><b>
Compensation:</b> between $19.74 and $23.54 per hour (wage is determined by total years of relevant experience)<br>
<b>Work Schedule:</b> 12.5 hours per week,(Friday, 5:00pm to 10:00pm and Saturday, 2:30pm to 10:00pm)</p>
<p><b>
MINIMUM QUALIFICATIONS</b></p>
<ul>
<li>Bachelor&rsquo;s degree in social work or human service field, and two years direct care experience in Human Services preferred; or equivalent employment experience may be considered</li>
<li>Valid Driver&rsquo;s License and acceptable driving record</li>
</ul>
<p><b>Essential Duties and Responsibilities</b></p>
<ul>
<li><ul><li>Provides crisis intervention and support to survivors of trafficking.</li></ul></li>
<li><ul><li>Demonstrates advanced crisis intervention skills while working with a diverse clientele.</li></ul></li>
<li><ul><li>Assist with meeting basic needs at a crisis stabilization shelter; including assistance with developing and revising an ongoing safety plan, and connecting to medical, therapeutic, or other provides as identified through the intake and assessment process.</li></ul></li>
<li><ul><li>Assists the survivor in identification of strengths, needs and goals. Develops an individualized stability plan in cooperation with the survivor. Monitor and evaluate program participant progress.</li></ul></li>
<li><ul><li>Provides case management services related to meeting the service needs of program participants and helping them obtain self-sufficiency.</li></ul></li>
<li><ul><li>Accurately and thoroughly complete all required paperwork and data entry per agency policies and funding guidelines and within prescribed timelines.</li></ul></li>
<li><ul><li>Assist in organizing and delivering service provision activities to include skill groups, basic needs activities, and recreation.</li></ul></li>
<li><ul><li>Provide client transportation in personal and agency vehicles.</li></ul></li>
<li><ul><li>Participate in weekly team meetings with HFS program staff.</li></ul></li>
<li><ul><li>Follow program policies and procedures; including agency protocols related to medication administration.</li></ul></li>
<li>Completes all required monthly, quarterly, and annual reports for quality improvement and grant purposes.</li>
<li><ul><li>Creates, maintains and shares as appropriate a dynamic self-care plan.</li></ul></li>
<li><ul><li>Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency&rsquo;s ongoing fundraising and friend-raising efforts.</li></ul></li>
<li><ul><li>Essential functions of this job is to be performed on company physical work site</li></ul></li>
<li><ul><li>In town travel is required, includes use of personal vehicle.</li></ul></li>
<li><ul><li>Is able to work both independently, with little supervision, and as a part of a team.</li></ul></li>
<li><ul><li>Able to establish regularity and dependability in scheduling all appointment and accuracy in reports and statistics.</li></ul></li>
</ul>
<ul><li><b>DENOTES ESSENTIAL JOB FUNCTIONS</b></li></ul></div>

Trafficking Case Manager III - Heartland Housing Sanctuary (part time)

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