catering sales manager

HCW Hospitality

<div><p><b>JOB SUMMARY</b></p><p>
As the <b>Catering Sales Manager</b>, you&rsquo;ll be the driving force behind our event success stories. From weddings and banquets to corporate gatherings and celebrations, you&rsquo;ll partner with clients to bring their vision to life&mdash;ensuring every detail reflects HCW&rsquo;s standard of excellence. This role blends relationship-building, creativity, and operational follow-through to deliver unforgettable experiences that exceed expectations.</p><h3 class="jobSectionHeader"><b><br>
WHAT YOU'LL DO</b></h3><ul><li>
Develop and maintain strong relationships with clients, planners, and vendors to secure new and repeat business.</li><li>
Design and execute detailed catering proposals, contracts, and event orders that reflect the client&rsquo;s goals and hotel standards.</li><li>
Conduct site visits and client meetings to showcase event spaces and guide planning decisions.</li><li>
Coordinate with banquet, culinary, and operations teams to ensure seamless event execution from concept to completion.</li><li>
Analyze market trends and proactively pursue new catering opportunities through networking, local partnerships, and lead generation.</li><li>
Manage event budgets, track revenue, and achieve or exceed assigned sales goals.</li><li>
Represent the hotel at community and industry events to strengthen brand awareness.</li><li>
Ensure all events align with brand standards and deliver exceptional guest experiences.</li><li>
Take on additional duties as assigned by management to support the smooth operation of the hotel.</li></ul><h3 class="jobSectionHeader"><b>
WHAT YOU BRING</b></h3><ul><li>
At least 5 years of progressive hospitality leadership experience.</li><li>
Proven track record in catering, event planning, or sales&mdash;preferably in a hotel or full-service venue.</li><li>
Strong understanding of banquet operations and event logistics.</li><li>
Excellent communication and interpersonal skills with a focus on client service and collaboration.</li><li>
Ability to manage multiple projects in a fast-paced environment with attention to detail.</li><li>
Creative problem solver with a passion for designing memorable guest experiences.</li><li>
Proficiency in sales systems, CRM tools, and Microsoft Office Suite.</li></ul><h3 class="jobSectionHeader"><b>
JOIN HCW HOSPITALITY</b></h3><p>
At HCW Hospitality, we create incredible experiences for every guest, every time. We build energetic communities that enhance lives, driven by innovation, authenticity, and a deep passion for service. We take pride in doing things right, with a team that&rsquo;s committed to making every moment count.</p><p><i>
HCW Hospitality is proud to be an equal opportunity employer, committed to fostering an inclusive and diverse workplace.</i></p></div>

Catering Sales Manager

Crescent Hotels & Resorts

<p></p><div><p><b><i>Join us at the Delta Hotel by Marriott Virginia Beach Waterfront, just steps away from Chesapeake Bay. From our casually elegant dining room to our bayside deck, come work at the perfect place to start your career in hospitality!</i></b></p>
<p><i>
At Crescent Hotels &amp; Resorts, we are a team of hospitality professionals that are deeply connected to &amp; proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!
</i></p><p><i>We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health &amp; wellness programs, best in class learning and development or our travel discounts that &lsquo;feed your inner explorer&rsquo;, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.
</i></p><p><i>We are looking for our next great team member to join us on our </i><b><i>Sales &amp; Marketing team</i></b><i>. We are committed to providing you with:</i></p>
<ul>
<li><i>Highly competitive wages</i></li>
<li><i>An exceptional benefit plan for eligible associates &amp; your family members</i></li>
<li><i>401K </i><i>matching program for eligible associates</i></li>
<li><i>Flexible scheduling to allow you to focus on what is important to you.</i></li>
<li><i>Discounts with our Crescent managed properties in North America for you &amp; your family members
</i></li><li><i>Marriott Employee Room Rate Discount Program</i></li></ul><br>
<p></p>
<p><b><i>
Here is what you will be doing each day:</i></b></p>
<ul>
<li>Manages the sales efforts for the property including local corporate and social catering.</li>
<li>Responds to incoming catering opportunities for the property.</li>
<li>Identifies, qualifies and solicits new catering business to achieve personal and property revenue goals.</li>
<li>Solicits affiliate business associated with citywide events from approved affiliate list provided by Citywide Sales Executive.</li>
<li>Understands the overall market - competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li>
<li>Closes the best opportunities for the property based on market conditions and property needs.</li>
<li>Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.</li>
<li>Works with the management team to create and implement a catering sales plan addressing revenue, customers and market.</li>
<li>Designs, develops and sells creative catered events.</li>
<li>Maximizes revenue by up-selling packages and creative food and beverage.</li>
<li>Develops and manages catering sales revenue and operation budgets and provides forecasting reports.</li>
<li>Develops menus that drive sales.</li>
<li>Assists with selling, implementation and follow-through of catering promotions.</li>
<li>Executes and supports Marriott&rsquo;s Customer Service Standards and hotel&rsquo;s Brand Standards.</li>
<li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li>
<li>Establishes that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.</li>
<li>Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership.</li>
<li>Handles social, government and corporate catering opportunities.</li>
<li>Contracts and closes local catering and social business and confirms that business is turned over properly and in a timely fashion for quality service delivery.</li>
<li>Achieves catering revenue goals by actively up selling each business opportunity to maximize revenue.</li>
<li>Implements the brand&rsquo;s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.</li>
<li>Performs other duties, as assigned, to meet business needs.</li>
</ul>
<p><b>Building Successful Relationships</b></p>
<ul>
<li>Interacts effectively with sales, vendors, competitors, local community, catering associations and other hotel departments in order to monitor guest satisfaction.</li>
<li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.</li>
<li>Gains understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</li>
<li>Develops a close working relationship with operations to execute strategies at the property level.</li>
<li>CI-TY experience preferred but not required.</li>
<li>2 years of catering sales experience.</li></ul><br>
<p></p>
<p><i>
At Crescent Hotels &amp; Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That&rsquo;s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.</i></p><p></p><p>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</p></div>

DoubleTree by Hilton

<div><h3 class="jobSectionHeader"><b><i>Catering Sales Manager Opportunity Now Available at DoubleTree Dallas Near the Galleria</i></b></h3><h4 class="jobSectionHeader"><b>
Perks</b></h4><p>
Hotel discounts, complimentary lunch/dinner, medical, dental, vision, 401k and paid time off!</p><div><div><div><p>
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:</p>
<ul>
<li>Hospitality - We're passionate about delivering exceptional guest experiences.</li>
<li>Integrity - We do the right thing, all the time.</li>
<li>Leadership - We're leaders in our industry and in our communities.</li>
<li>Teamwork - We're team players in everything we do.</li>
<li>Ownership - We're the owners of our actions and decisions.</li>
<li>Now - We operate with a sense of urgency and discipline</li>
</ul>
<p>In addition, we look for the demonstration of the following key attributes:</p>
<ul>
<li>Quality</li>
<li>Productivity</li>
<li>Dependability</li>
<li>Customer Focus</li>
<li>Adaptability</li>
</ul>
<p>The Catering Manager is responsible for preparing all event documentation and coordinating with group sales, hotel departments, and customer to ensure consistent, high-level service throughout pre-event, event and post event phases of hotel events. Ensures all hotel events have a seamless turnover from sales to service back to sales. Establishes opportunities to maximize revenue opportunities by up selling and offering enhancements to create outstanding events. Plan, organize, and manage the in-house details for all group bookings (i.e. guest rooms, menus, set-up, etc.) Participate in negotiating meetings/functions, rooms, rates and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Report and critique all activities to the Director of Sales. Enliven the Westmont Standards within the Department and the hotel. Support all Corporate and hotel initiatives as needed.</p><p><br>
<b>
JOB DUTIES:</b></p>
<ul>
<li>Plan, upsell and detail the program with the client including verification and modification of space requirements, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service.</li>
<li>Monitor Groups Room Requirements to ensure all attendees receive commitments made in the hotels&rsquo; agreements.</li>
<li>Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.</li>
<li>Improve hotel services' products through; (a) the development of new sales tools, menus, themes, and decorations, (b) the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our customers&rsquo; needs.</li>
<li>Monitor and control individual event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product.</li>
<li>Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event.</li>
<li>Acts as liaison between hotel and customer throughout the event process (pre-event, event, post-event). Makes presence known to customer at all times during this process. Is available to solve problems and/or suggest alternatives to previous arrangements.</li>
<li>Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.</li>
<li>Proactively identifies operational challenges associated with his/her group and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions.</li>
<li>Leads pre-event and post-event meetings for assigned groups.</li>
<li>Facilitates various meetings as necessary (Banquet Event Order meeting, block review, etc.).</li>
<li>Manages group room blocks and meeting space for assigned groups.</li>
<li>Greets customer during the event phase and hands-off to the operations team for the execution of details.</li>
<li>Adheres to all standards, policies, and procedures.</li>
<li>Integrates current trends in the meetings &amp; special events industry.</li>
<li>Performs other duties as assigned to meet business needs.</li>
<li>Perform special projects and other responsibilities as assigned.</li>
<li>Participate in task force for Hilton as required.</li>
<li>Communicate function requirements to appropriate areas in the hotel, resolve issues or problems to ensure quality product delivery and customer satisfaction.</li>
<li>Due to the nature of the business the individual may be required to do other duties and special projects as assigned.</li>
</ul>
<p><b><i>Guest Satisfaction</i></b></p>
<ul>
<li>Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth.</li>
<li>Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event.</li>
<li>Makes presence known to customer at all times during this process, regardless of which hotel they sit at. Greets customer during the event phase and the execution of details. Is available to solve problems and/or suggest alternatives to previous arrangements.</li>
<li>Displays leadership in guest hospitality and ensures consistent, high level service throughout all phases of hotel events. Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty and leads to increased market share.</li>
<li>Sets a positive example for guest relations.</li>
<li>Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.</li>
<li>Reviews Guest Service Results with leaders. Participates in the development and implementation of corrective action plans.</li>
<li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li>
<li>Utilizes Delphi or other hotel system to capture and manage customer information on a daily basis.</li>
</ul>
<p><b><i>Leadership</i></b></p>
<p><i>
&hellip;applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them.</i></p>
<ul>
<li>Demonstrates commitment to Westmont Hospitality operating principles and philosophies.</li>
<li>Holds self and others accountable for achieving results.</li>
<li>Addresses conflict in a timely manner.</li>
<li>Contributes to team results.</li>
<li>Deals with change effectively.</li>
<li>Makes decisions, including employees/team and commits to a course of action with available information.</li>
</ul>
<p><b><i>Managing Work Execution</i></b></p>
<p><i>
&hellip;proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results.</i></p>
<ul>
<li>Approaches work with a sense of urgency and purpose.</li>
<li>Allocates time and resources effectively when faced with competing demands.</li>
<li>Overcomes obstacles to accomplish challenging objectives.</li>
<li>Follows through on inquiries, requests, and complaints.</li>
</ul>
<p><b><i>Generating Talent</i></b></p>
<p><i>
&hellip;proactively identifies and develops talent within the organization.</i></p>
<ul>
<li>Analyzes candidate&rsquo;s job-related themes, skills and competencies to ensure each placement decision maximizes team dynamics and talent utilization.</li>
<li>Discusses problems immediately with others before they are forgotten or get out of control.</li>
<li>Actively pursues self-development.</li>
<li>Explains own rationale and thought processes to help employees improve their skills.</li>
</ul>
<p><b><i>Organizational Learner</i></b></p>
<p><i>
&hellip;actively pursues learning and self-development to enhance personal, professional and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area</i></p>
<ul>
<li>Acts independently to improve and increase skills and knowledge.</li>
<li>Demonstrates an awareness of personal strengths and areas for professional improvement.</li>
<li>Shares learning, innovations, and best practices with others.</li>
<li>Is willing to learn from others.</li>
<li>Performs all technical/procedural requirements of the job.</li>
</ul></div></div></div><div><div>Requirements</div></div><div><div><div><i>
Experience</i><ul>
<li>2 or more years of catering and rooms experience in the hospitality industry preferred</li>
<li>Proven track record of a consistent ability to provide quality service</li>
</ul><i>Skills and Knowledge</i><ul>
<li>Excellent verbal and written English communication skills</li>
<li>Computer literate with Delphi preferred</li>
<li>Computer literate in MS Word, Excel and PowerPoint</li>
<li>Skills needed to manage the people and variables encountered in the development and implementation of major functions</li>
<li>Knowledge of the convention/catering, food &amp; beverage and hospitality professions</li>
<li>Knowledge of the Hotel and Westmont and Hilton policies and procedures</li>
</ul>
<p>DoubleTree Dallas Near the Galleria is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.</p></div></div></div></div>

Kahler Hospitality Group

<div>Overview:
<div>
About Us:</div><div><br>
Kahler Hospitality Group, a leader in the hospitality industry, is renowned for providing exceptional service and creating memorable experiences for our guests. We operate a diverse portfolio of hotels, restaurants, and event spaces, each dedicated to delivering top-notch service and unforgettable experiences. We are seeking a dynamic and results-driven Catering Sales Manager to join our team and contribute to our continued success.</div><div></div><div><br>
Job Summary:<br>
The Catering Sales Manager is responsible for driving catering sales, building client relationships, and ensuring the successful execution of events. This role involves generating new business, managing existing accounts, and collaborating with internal teams to deliver exceptional service. The ideal candidate will have a strong background in sales, event planning, and hospitality, with a passion for creating outstanding guest experiences.</div>
Responsibilities:
<ul><li>Develop and implement strategic sales plans to achieve catering sales goals and objectives.</li><li>
Identify and pursue new business opportunities through proactive sales efforts, including networking, prospecting, and cold calling.</li><li>
Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction and repeat business.</li><li>
Conduct site visits, tours, and client meetings to showcase our event spaces and catering capabilities.</li><li>
Collaborate with the culinary team to create customized menus that meet client needs and preferences.</li><li>
Coordinate with internal departments to ensure seamless event planning and execution.</li><li>
Prepare and present detailed proposals and contracts, negotiating terms to maximize revenue.</li><li>
Monitor market trends and competitor activities to identify opportunities for growth and improvement.</li><li>
Attend industry events, trade shows, and networking functions to promote Kahler Hospitality Group.</li><li>
Maintain accurate records of sales activities, client interactions, and event details using Delphi and CI/TY.</li></ul>
Qualifications:
<ul><li>Minimum of 3-5 years of experience in catering sales or event planning, preferably within the hospitality industry.</li><li>
Proven track record of meeting or exceeding sales targets and driving revenue growth.</li><li>
Excellent communication, negotiation, and interpersonal skills.</li><li>
Strong organizational skills and attention to detail.</li><li>
Ability to work independently and as part of a team in a fast-paced environment.</li><li>
Proficiency in Microsoft Office Suite, Delphi and/or CI/TY.</li></ul><div><b>
Compensation Range</b><br>
<br>
The compensation for this position is $60,000.00/Yr. - $70,000.00/Yr. based on qualifications and experience.</div><div></div><div><b><br>
What we offer:</b></div><ul><li>
Competitive starting wages</li><li>
Health, Dental, Vision and other benefits available after 60 days</li><li>
DailyPay</li><li>
401k</li><li>
Paid Training</li><li>
Paid PTO</li><li>
Referral program</li><li>
Discounts at all Kinseth Hotel Corporation hotels and restaurants</li></ul></div>

Area Catering Sales Manager

Accor

<div><div>Company Description</div><p><br>
We are more than 230,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.</p><div><br>
Job Description</div><br>
<ul><li>
To plan, coordinate and implement all aspects of Events to ensure successful events.</li><li>
Co-ordinate all operations of the Events to ensure excellent customer service and to provide outstanding technical expertise.</li><li>
Ensure that all Events are well managed and meet client&rsquo;s expectations.</li><li>
Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.</li><li>
Conduct pre-planning meetings to develop timeline, product lists, attendee lists, theme and all logistical needs.</li><li>
Establish and maintain seamless co-ordination &amp; co-operation with all departments of the hotel<b> </b>to ensure maximum cooperation, productivity, morale and guest service.</li><li>
Work with internal/external representatives from different functions for executing Events.</li><li>
Provide effective support to the team to enable them to provide a range of effective and efficient services.</li><li>
Ensure that the team has been trained for all safety provisions.</li></ul><div><br>
Additional Information</div><ul><li><br>
Employee benefit card offering discounted rates at Accor hotels worldwide.</li><li>Develop your talent through Accor&rsquo;s learning programs.</li><li>Opportunity to grow within your property and across the world!</li><li>Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.</li></ul></div>

VOCO

<div><p><b>At voco Cairo Arabella Plaza</b>, the first voco hotel in Egypt, we&rsquo;re bringing a fresh, stylish, and unstuffy approach to hospitality &mdash; where thoughtful touches meet memorable experiences.
</p><p>We&rsquo;re looking for a <b>Catering Sales Manager</b> who will play a key role in driving event and banquet sales, building strong client relationships, and delivering exceptional service that reflects the warm and distinctive voco personality. If you&rsquo;re passionate about creating seamless and inspiring event experiences, we&rsquo;d love to have you on our team as we open the doors to something truly special in Cairo.</p>
<p><b>
A little taste of your day-to-day:</b></p>
<p><b>
Every day is different at IHG, but you&rsquo;ll mostly be:</b></p>
<ul>
<li>Developing and maintaining strong relationships with new and existing clients to maximize event and catering revenue.</li>
<li>Actively prospecting and qualifying new business opportunities across corporate, social, and wedding segments.</li>
<li>Managing the planning, coordination, and execution of all catering events to ensure flawless service delivery and client satisfaction.</li>
<li>Preparing and negotiating banquet event orders, contracts, and proposals in line with hotel policies and brand standards.</li>
<li>Collaborating closely with the culinary, banquet, and operations teams to deliver creative and customized event solutions.</li>
<li>Participating in marketing initiatives, trade shows, and networking events to increase brand visibility and drive business growth.</li>
<li>Conducting site inspections, client meetings, and presentations to showcase the hotel&rsquo;s event facilities and capabilities.</li>
<li>Monitoring competitor activities and market trends to identify new business opportunities.</li>
<li>Preparing regular reports, forecasts, and performance updates in alignment with sales goals and KPIs.</li>
<li>Promoting teamwork, communication, and collaboration between departments to ensure a seamless guest experience.</li>
</ul>
<p><b>What we need from you</b></p>
<ul>
<li>Bachelor&rsquo;s degree in business, Hospitality, or a related field.</li>
<li>Minimum of 2 years&rsquo; experience in catering or event sales within a 4- or 5-star hotel environment.</li>
<li>Strong knowledge of banquet operations and event planning.</li>
<li>Excellent communication and negotiation skills in English (Arabic is an advantage).</li>
<li>Proficiency in MS Office and hotel sales systems (Opera Sales &amp; Catering preferred).</li>
<li>A creative, proactive, and client-focused approach with attention to detail and service excellence.</li>
<li>Excellent communication skills in both English and Arabic, with the ability to present clearly and professionally in writing and verbally.</li>
</ul>
<p><b>What we offer</b></p>
<p>
We give our people everything they need to succeed, from a competitive salary that rewards all their hard work to a wide range of benefits designed to help them live their best work life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.</p>
<p>
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.</p>
<p>
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.</p>
<p><b>
So, join us and you&rsquo;ll become part of our ever-growing global family.</b></p><p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Catering Sales Manager - voco Cairo Arabella Plaza

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25161689<br>
<b>Job Category</b>Sales &amp; Marketing<br>
<b>Location</b>The Ritz-Carlton Istanbul, Suzer Plaza, Askerocagi Caddessi No 6, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34367<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>JOB SUMMARY</b></p>
<p>The Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue. The incumbent implements the brand&rsquo;s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p>
<p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Managing Sales Activities</b></p>
<ul><li>Manages sales efforts for the hotel including local corporate and social catering.</li></ul>
<ul><li>Works collaboratively with off-property sales channels (e.g., Sales Office, Area Sales, EST) to ensure sales efforts are coordinated, complementary and not duplicative.</li></ul>
<ul><li>Responds to incoming catering opportunities for the hotel.</li></ul>
<ul><li>Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals.</li></ul>
<ul><li>Understands the overall market - competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li></ul>
<ul><li>Closes the best opportunities for the hotel based on market conditions and hotel needs.</li></ul>
<ul><li>Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.</li></ul>
<ul><li>Designs, develops and sells creative catered events.</li></ul>
<ul><li>Maximizes revenue by up-selling packages and creative food and beverage.</li></ul>
<ul><li>Manages catering sales revenue and operation budgets, and provides forecasting reports.</li></ul>
<ul><li>Develops menus which drive sales.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul>
<ul><li>Participates in and practices daily service basics of the brand.</li></ul>
<ul><li>Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.</li></ul>
<ul><li>Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the company.</li></ul><p><br>
</p><p><b>Providing Exceptional Customer Service</b></p>
<ul><li>Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ensure guest satisfaction.</li></ul>
<ul><li>Executes and supports the company&rsquo;s Customer Service Standards and hotel&rsquo;s Brand Standards.</li></ul>
<ul><li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li></ul>
<ul><li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li></ul>
<ul><li>Gains understanding of the hotel&rsquo;s primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</li></ul>
<ul><li>Develops a close working relationship with operations to ensure execution of strategies at the hotel level.</li></ul><p><br>
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<b>Additional Responsibilities</b></p>
<ul><li>Performs other duties, as assigned, to meet business needs.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br>
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Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
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Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
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In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

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