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product and customer center of excellence lead Jobs in Qatar Moph License Jobs In Doha

product and customer center of excellence lead

assistant vice president - strategy pmo Jobs in Qatar Moph License Jobs In Doha

assistant vice president - strategy pmo

chief financial officer Jobs in Qatar Moph License Jobs In Doha

chief financial officer

chief product officer

Spendwisor

<p><b>Chief Product Officer (CPO)</b></p><p><b>Role Overview</b><br/>We are looking for a CPO who can simplify complex regulatory and risk requirements into intuitive, user-friendly products &mdash; without compromising compliance or performance.</p><p><b>Key Responsibilities</b></p><p><b>Product Strategy &amp; Roadmap</b></p><ul><li>Define the product vision, strategy, and long-term roadmap for BNPL, lending, and financial service offerings.</li><li>Prioritize features based on user needs, market research, revenue potential, and business goals.</li><li>Identify new opportunities for product expansion, customer segments, and strategic initiatives.</li></ul><p><b>Product Development &amp; Lifecycle Management</b></p><ul><li>Lead the entire product lifecycle&mdash;from ideation, research, design, and development to launch and post-launch optimization.</li><li>Break down requirements into clear product specifications, user stories, wireframes, and acceptance criteria.</li><li>Ensure timely delivery of product releases while maintaining quality and functional excellence.</li></ul><p><b>UI/UX Optimization</b></p><ul><li>Oversee UX research, design audits, and continuous improvement of app and web interfaces.</li><li>Ensure user flows are intuitive, accessible, and optimized for high conversion and engagement.</li><li>Work closely with designers to maintain a consistent and high-quality user experience.</li></ul><p><b>Cross-Functional Leadership</b></p><ul><li>Collaborate with engineering to ensure technical feasibility, scalability, and performance.</li><li>Work with operations, customer support, and risk teams to align product functionality with business operations.</li><li>Partner with compliance and legal teams to ensure products meet regulatory and security standards.</li></ul><p><b>Data-Driven Product Decisions</b></p><ul><li>Use analytics, A/B testing, customer insights, and market intelligence to inform product decisions.</li><li>Track product KPIs and success metrics, continuously improving performance and outcomes.</li><li>Ensure product decisions align with unit economics, customer lifetime value, and lending profitability.</li></ul><p><b>Stakeholder &amp; Team Management</b></p><ul><li>Manage product managers, designers, and cross-functional contributors.</li><li>Communicate product plans, progress, and strategy to leadership and internal teams.</li><li>Drive alignment between product, engineering, marketing, and senior management.</li></ul><p><b>Required Skills &amp; Experience</b></p><ul><li>6+ years of experience in product management, with at least 3 years in <b>fintech, payments, lending, or mobile-first consumer products</b>.</li><li>Proven success in building and scaling digital products from concept to launch.</li><li>Strong understanding of BNPL workflows, digital lending UX, payments, and risk flows.</li><li>Experience in creating product roadmaps, writing BRDs/PRDs, and managing agile development cycles.</li><li>Knowledge of UI/UX best practices for mobile apps and web platforms.</li><li>Strong analytical skills with experience using product analytics tools.</li><li>Excellent communication, leadership, and stakeholder management abilities.</li></ul><p>Job Type: Full-time</p>

Chief Product Officer

Telford Offshore

<div>
 <p>
  Open vacancy for 2nd Officer / DPO on DP3 Accommodation / Construction barge in Qatar.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Rotation:
  </strong>
  6 weeks on / 6 weeks off
 </p>
 <p>
  <strong>
   Date of joining:
  </strong>
  mid of January
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   minimum 2 years in rank on Accommodation, Construction, W2W, MPSV DP2 / DP3 vessels;
  </li>
  <li>
   experience with Uptime telescopic gangway;
  </li>
  <li>
   holding Full DP ticket.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Operational Roles and Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Ensuring all navigational charts and publications are corrected and up. Order replacements in conjunction with Chief Officer when required.
  </li>
  <li>
   Navigational officer.
  </li>
  <li>
   Maintenance of firefighting and lifesaving appliances as directed by the Chief Officer if required.
  </li>
  <li>
   General bridge and deck routines.
  </li>
  <li>
   Watch keeper on conventional watches.
  </li>
  <li>
   In port vessel assist SSO with vessel security arrangements.
  </li>
  <li>
   Acts as member of the emergency team as dictated by the Muster List.
  </li>
 </ul>
 <p>
 </p>
</div>


2nd Officer / DPO

<p><b>Chief Financial Officer (CFO)</b></p><p><b>Role Overview</b><br/>We are looking for a CFO who has led finance in a regulated environment and can bring credibility, structure, and judgment to a fast-growing fintech. This role goes beyond numbers , it is about trust, governance, and navigating complexity in an early-stage setup.</p><p><b>Key Responsibilities</b></p><p><b>Financial Strategy &amp; Leadership</b></p><ul><li>Define and drive Tamanna&rsquo;s overall financial strategy, long-term planning, and growth roadmap.</li><li>Oversee financial modelling, forecasting, unit economics optimization, and scenario planning.</li><li>Lead budgeting, cash-flow management, and capital allocation across key business areas.</li></ul><p><b>Fundraising &amp; Investor Relations</b></p><ul><li>Lead equity and debt fundraising efforts, including preparing financial models, investment materials, and due diligence documentation.</li><li>Build and maintain strong relationships with investors, lenders, and strategic partners.</li><li>Support board communications, prepare investor reports, and manage financial narrative and communication strategy.</li></ul><p><b>Regulatory &amp; Compliance Management</b></p><ul><li>Ensure compliance with financial regulations, reporting standards, tax requirements, and audit processes.</li><li>Support licensing processes with regulatory bodies and maintain transparent, accurate reporting.</li><li>Implement strong governance, internal controls, and risk-based financial frameworks.</li></ul><p><b>Lending Operations &amp; Credit Performance</b></p><ul><li>Oversee loan book economics, credit portfolio performance, and provisioning models.</li><li>Collaborate with risk and data teams to improve NPL ratios, credit scoring efficiency, and portfolio profitability.</li><li>Manage liquidity planning, debt facilities, and capital structure optimization.</li></ul><p><b>Financial Operations &amp; Reporting</b></p><ul><li>Lead accounting, treasury, financial reporting, and auditing processes.</li><li>Ensure timely preparation of monthly, quarterly, and annual financial statements.</li><li>Establish financial policies, automation workflows, and control mechanisms that support scale.</li></ul><p><b>Cross-Functional Collaboration</b></p><ul><li>Work closely with founders, product, operations, and technology teams to support company-wide decision-making.</li><li>Mentor and grow the finance team, enabling strong financial discipline and operational excellence.</li><li>Contribute to strategic planning, market expansion, and organizational development.</li></ul><p><b>Required Skills &amp; Experience</b></p><ul><li>10+ years of finance leadership experience, with at least 5 years in <b>fintech, lending, NBFC, banking, or financial services</b>.</li><li>Proven experience in <b>fundraising</b> (equity &amp; debt) and managing investor relationships.</li><li>Strong proficiency in financial modelling, valuation, budgeting, and forecasting.</li><li>Deep understanding of lending economics, credit risk, loan performance, and provisioning.</li><li>Experience working with financial regulators, audits, tax compliance, and licensed financial entities.</li><li>Strong leadership, communication, and decision-making skills.</li><li>Advanced knowledge of financial controls, governance, and enterprise-level reporting.</li><li>Professional certifications (CPA, CFA, ACCA) preferred.</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Experience in BNPL, digital lending, payments, or embedded finance.</li><li>Previous experience in startup or scale-up environments.</li><li>Familiarity with GCC or MENA regulatory frameworks.</li><li>Background in financial risk management or treasury operations</li></ul><p>Job Types: Full-time, Permanent</p>

Chief Financial Officer

Iberdrola

<div>
 <strong>
  Job Title: Customer Operations Lead
  <br/>
  <br/>
 </strong>
 <strong>
  Department:
 </strong>
 Product
 <br/>
 <br/>
 <strong>
  Reports To:
 </strong>
 Chief Product Officer
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Doha
 <br/>
 <br/>
 <strong>
  Position Description
  <br/>
  <br/>
 </strong>
 Ready to join a mission-driven SaaS start-up and shape the backbone of our customer experience? As Customer Operations Lead, you&rsquo;ll design, run, and continuously improve all core customer processes&mdash;onboarding, delivery, billing, and support&mdash;tailored for the agility and speed of a fast-growing environment. You&rsquo;ll leverage agile practices and low-code tools to create streamlined, repeatable workflows that keep things simple now and scalable for the future. Working at the intersection of Product, Commercial, and Finance, you&rsquo;ll make sure operations enable growth, delight customers, and drive efficiency.
 <br/>
 <br/>
 <strong>
  Jobs To Be Done
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Architect the end-to-end customer journey: build and refine onboarding, delivery, billing, and support with a LEAN mindset
  </li>
  <li>
   Implement and iterate agile day-to-day processes using low-code/no-code tools (like Jira Service Desk, Zoho&hellip;) for automation and speed
  </li>
  <li>
   Design lightweight frameworks and documentation so the entire team can deliver a consistent, top-notch B2B customer experience
  </li>
  <li>
   Set up dashboards and reporting for customer operations KPIs-track what matters and act fast
  </li>
  <li>
   Act as operations point of contact, collaborating seamlessly with Product, Commercial, and Finance teams to keep alignment as we grow
  </li>
  <li>
   Proactively gather feedback from customers and teams, turning insights into process improvements
  </li>
  <li>
   Prepare the ops platform and workflows to scale: spot bottlenecks, drive simplification, automate wherever possible
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 Education:
 <br/>
 <br/>
 <ul>
  <li>
   Degree in Engineering or Business Administration
  </li>
  <li>
   Certification in Agile, Lean, or Process Design is a plus
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   5+ years leading customer operations in SaaS start-ups or telco spin-off ideally in B2B environments
  </li>
  <li>
   Proven expertise in building and improving core customer processes from scratch in fast-paced, resource-limited teams
  </li>
  <li>
   Hands-on with low-code platforms and automation tools-knows how to make things work simply and fast
  </li>
  <li>
   Experience working cross-functionally with Product, Finance, and Commercial teams
   <br/>
   <br/>
  </li>
 </ul>
 Skills and Competencies
 <br/>
 <br/>
 <ul>
  <li>
  </li>
  <li>
   Sharp process thinking knows how to design, document, and optimize every step of the customer journey
  </li>
  <li>
  </li>
  <li>
   Analytical mindset&mdash;uses data to drive improvements and inform decisions
  </li>
  <li>
   Understands Business Process Management Tools
  </li>
  <li>
   Low code CRM configuration
  </li>
  <li>
   Agile at heart: comfortable iterating, running quick experiments, and embracing change
  </li>
  <li>
   Strong communicator who can bridge teams and keep everyone moving in sync
  </li>
  <li>
   Tech-savvy and curious about digital tools, automation, and anything that boosts productivity
  </li>
  <li>
   Relentless about customer experience and operational excellence
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Performance Indicators (KPIs)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
  </li>
  <li>
   First response/resolution time for support queries
  </li>
  <li>
  </li>
  <li>
   Billing accuracy and DSO (days sales outstanding) metrics
  </li>
  <li>
  </li>
  <li>
   Customer satisfaction (CSAT) and NPS for operational touchpoints
  </li>
  <li>
  </li>
  <li>
   Onboarding time and customer ramp-up speed
  </li>
  <li>
  </li>
  <li>
   Frequency and impact of process improvements based on team/customer feedback
  </li>
  <li>
  </li>
  <li>
   Number of manual process steps eliminated or automated
  </li>
  <li>
  </li>
  <li>
   Readiness and scalability score of processes ahead of growth milestones
   <br/>
   <br/>
  </li>
 </ul>
 Why Join Us?
 <br/>
 <br/>
 As the Customer Operations Lead, you will have the unique opportunity to shape the future of AI for sustainability and drive meaningful impact on a global scale. You will work alongside a passionate, mission-driven team and play a pivotal role in building a technology-led organization that delivers innovative solutions to some of the world&rsquo;s most pressing challenges.
 <br/>
 <br/>
 <strong>
  Informaci&oacute;n Movilidad
  <br/>
  <br/>
 </strong>
 Tenga en cuenta que cualquier solicitante que no sea ciudadano del pa&iacute;s de la vacante estar&aacute; sujeto al cumplimiento de los requisitos de inmigraci&oacute;n aplicables para trabajar legalmente en ese pa&iacute;s.
 <br/>
 <br/>
 January-31-2026
</div>


Customer Operations Lead

<div><div>Job Title: Customer Operations Lead</div><div></div><div>
Department: Product<br>
Reports To: Chief Product Officer<br>
Location: Doha</div><div></div><div>
Position Description:</div><div></div><div>
Ready to join a mission-driven SaaS start-up and shape the backbone of our customer experience? As Customer Operations Lead, you&rsquo;ll design, run, and continuously improve all core customer processes&mdash;onboarding, delivery, billing, and support&mdash;tailored for the agility and speed of a fast-growing environment. You&rsquo;ll leverage agile practices and low-code tools to create streamlined, repeatable workflows that keep things simple now and scalable for the future. Working at the intersection of Product, Commercial, and Finance, you&rsquo;ll make sure operations enable growth, delight customers, and drive efficiency.</div><div></div><div>
Jobs to Be Done:</div><ul><li><div>
Architect the end-to-end customer journey: build and refine onboarding, delivery, billing, and support with a LEAN mindset</div></li><li><div>
Implement and iterate agile day-to-day processes using low-code/no-code tools (like Jira Service Desk, Zoho&hellip;) for automation and speed</div></li><li><div>
Design lightweight frameworks and documentation so the entire team can deliver a consistent, top-notch B2B customer experience</div></li><li><div>
Set up dashboards and reporting for customer operations KPIs-track what matters and act fast</div></li><li><div>
Act as operations point of contact, collaborating seamlessly with Product, Commercial, and Finance teams to keep alignment as we grow</div></li><li><div>
Proactively gather feedback from customers and teams, turning insights into process improvements</div></li><li><div>
Prepare the ops platform and workflows to scale: spot bottlenecks, drive simplification, automate wherever possible</div></li></ul><div></div><div>
Requirements:</div><div>
Education:</div><ul><li>
Degree in Engineering or Business Administration</li><li>
Certification in Agile, Lean, or Process Design is a plus</li></ul><div></div><div>
Experience:</div><ul><li><div>
5+ years leading customer operations in SaaS start-ups or telco spin-off ideally in B2B environments</div></li><li><div>
Proven expertise in building and improving core customer processes from scratch in fast-paced, resource-limited teams</div></li><li><div>
Hands-on with low-code platforms and automation tools-knows how to make things work simply and fast</div></li><li><div>
Experience working cross-functionally with Product, Finance, and Commercial teams</div></li></ul><div></div><div>
Skills and Competencies</div><ul><ul><li>Sharp process thinking knows how to design, document, and optimize every step of the customer journey</li><li>Analytical mindset&mdash;uses data to drive improvements and inform decisions</li></ul><li><div>
Understands Business Process Management Tools</div></li><li><div>
Low code CRM configuration</div></li><li><div>
Agile at heart: comfortable iterating, running quick experiments, and embracing change</div></li><li><div>
Strong communicator who can bridge teams and keep everyone moving in sync</div></li><li><div>
Tech-savvy and curious about digital tools, automation, and anything that boosts productivity</div></li><li><div>
Relentless about customer experience and operational excellence</div></li></ul><div></div><div>
Key Performance Indicators (KPIs):</div><ul><ul><li>First response/resolution time for support queries</li><li>Billing accuracy and DSO (days sales outstanding) metrics</li><li>Customer satisfaction (CSAT) and NPS for operational touchpoints</li><li>Onboarding time and customer ramp-up speed</li><li>Frequency and impact of process improvements based on team/customer feedback</li><li>Number of manual process steps eliminated or automated</li><li>Readiness and scalability score of processes ahead of growth milestones</li></ul></ul><div></div><div>
Why Join Us?</div><div>
As the Customer Operations Lead, you will have the unique opportunity to shape the future of AI for sustainability and drive meaningful impact on a global scale. You will work alongside a passionate, mission-driven team and play a pivotal role in building a technology-led organization that delivers innovative solutions to some of the world&rsquo;s most pressing challenges.</div><div></div><div>
Mobility Information</div><div>
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.</div><div></div><div>
Job Posting End Date:</div>
January-31-2026</div>

<div><div>Product and Customer Center of Excellence Lead</div><div></div><div>
Department: Product<br>
Reports To: Chief Product Officer<br>
Location: Doha</div><div></div><div>
Position Description:</div><div></div><div>
We&rsquo;re seeking an empathetic, tech-savvy leader to supercharge our Product and Customer Center of Excellence. As the bridge between our AI-powered tools and real-world users, your north star is customer success. You&rsquo;ll own all product knowledge flows&mdash;using Confluence, rich asynchronous content, and multimedia&mdash;and turn them into impactful, self-serve experiences. But you&rsquo;ll also be in the trenches with customers: listening, guiding, and ensuring every partner and user achieves their business KPIs.</div><div>
You&rsquo;ll make sure our customers are never alone. From onboarding to mastery, your proactive outreach, responsive guidance, and open feedback channels guarantee every voice is heard, every challenge met, and every &ldquo;aha&rdquo; moment delivered.</div><div></div><div>
Jobs to Be Done:</div><ul><li><div>
Build a Center of Excellence that is both a digital knowledge hub (Confluence, multimedia, async learning) and a real-time connection point for customers to ask, share, and succeed</div></li><li><div>
Design and deliver asynchronous enablement (training videos, guides, FAQs)-but also lead live sessions and office hours for direct customer engagement</div></li><li><div>
Personally connect with customers and partners to understand needs, champion adoption, and help troubleshoot blockers</div></li><li><div>
Gather customer feedback through forums, surveys, and interactive sessions; close the loop fast by driving real product improvements</div></li><li><div>
Hold regular customer success check-ins to track progress, surface insights, and celebrate KPI wins</div></li><li><div>
Launch and nurture a vibrant customer community (forums, webinars, async Q&amp;A), spark peer-to-peer learning, and promote best practice sharing</div></li><li><div>
Act as an ambassador for empathy and customer-first communication-making every interaction supportive, clear, and genuinely valuable</div></li></ul><div></div><div>
Requirements:</div><div></div><div>
Education:</div><div></div><ul><li><div>
Bachelor's or Master's in Communication, Learning for Adults, Knowledge and documentation Management, Digital Media, or related field</div></li><li><div>
Certifications in Customer Success, SaaS Product Management, or Learning Experience Design are a strong plus</div></li></ul><div></div><div>
Experience:</div><ul><li><div>
Bachelor's or Master's in Communication, Customer Success, Knowledge Management, Digital Media, or related field</div></li><li><div>
Certifications in Customer Success, SaaS Product Management, or Learning Experience Design are a strong plus</div></li></ul><div></div><div>
Skills and Competencies</div><div></div><ul><li><div>
Deep Confluence expertise: structures content for maximum self-service and discoverability. Using advanced features to create templates that are easy to use across the organization</div></li><li><div>
Advanced in asynchronous and multimedia content: makes learning on-demand, engaging, and accessible</div></li><li><div>
Natural communicator and facilitator-connects personally with users from onboarding to power usage</div></li><li><div>
Expert in relationship building, empathy, and problem-solving for customer success</div></li><li><div>
Skilled in running feedback loops, interactive forums, community events, and live webinars</div></li><li><div>
Data- and outcome-focused: tracks and improves customer satisfaction, engagement, and self-serve metrics</div></li><li><div>
Thrives when combining tech, storytelling, and human connection to create customer delight</div></li></ul><div></div><div>
Key Performance Indicators (KPIs):</div><div></div><ul><li><div>
Rates of customer-reported business KPI achievement and product adoption</div></li><li><div>
Rates of customer-reported business KPI achievement and product adoption</div></li><li><div>
Frequency and resolution time of customer issues directly handled or enabled by the Center of Excellence</div></li><li><div>
Frequency and resolution time of customer issues directly handled or enabled by the Center of Excellence</div></li><li><div>
Rates of customer-reported business KPI achievement and product adoption</div></li><li><div>
Frequency and resolution time of customer issues directly handled or enabled by the Center of Excellence</div></li><li><div>
Engagement rates with Confluence, multimedia content, and live customer-facing activities</div></li><li><div>
Customer satisfaction (NPS, CSAT) with enablement, training, and ongoing success interactions</div></li><li><div>
Onboarding time and customer time-to-value achieved through combined knowledge and personal support</div></li><li><div>
Community participation and customer-driven best practice sharing</div></li><li><div>
Continuous improvement score: percentage of product or process changes driven by direct customer feedback</div></li></ul><div></div><div>
Why Join Us?</div><div></div><div>
As the Product and Customer Center of Excellence Lead, you will have the unique opportunity to shape the future of AI for sustainability and drive meaningful impact on a global scale. You will work alongside a passionate, mission-driven team and play a pivotal role in building a technology-led organization that delivers innovative solutions to some of the world&rsquo;s most pressing challenges.</div><div></div><div>
Mobility Information</div><div>
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.</div><div></div><div>
Job Posting End Date:</div>
January-31-2026</div>

Product and Customer Center of Excellence Lead

<div>
 <strong>
  Department:
 </strong>
 Product
 <br/>
 <br/>
 <strong>
  Reports To:
 </strong>
 Chief Product Officer
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Doha
 <br/>
 <br/>
 <strong>
  Position Description
  <br/>
  <br/>
 </strong>
 We&rsquo;re seeking an empathetic, tech-savvy leader to supercharge our Product and Customer Center of Excellence. As the bridge between our AI-powered tools and real-world users, your north star is customer success. You&rsquo;ll own all product knowledge flows&mdash;using Confluence, rich asynchronous content, and multimedia&mdash;and turn them into impactful, self-serve experiences. But you&rsquo;ll also be in the trenches with customers: listening, guiding, and ensuring every partner and user achieves their business KPIs.
 <br/>
 <br/>
 You&rsquo;ll make sure our customers are never alone. From onboarding to mastery, your proactive outreach, responsive guidance, and open feedback channels guarantee every voice is heard, every challenge met, and every &ldquo;aha&rdquo; moment delivered.
 <br/>
 <br/>
 <strong>
  Jobs To Be Done
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Build a Center of Excellence that is both a digital knowledge hub (Confluence, multimedia, async learning) and a real-time connection point for customers to ask, share, and succeed
  </li>
  <li>
   Design and deliver asynchronous enablement (training videos, guides, FAQs)-but also lead live sessions and office hours for direct customer engagement
  </li>
  <li>
   Personally connect with customers and partners to understand needs, champion adoption, and help troubleshoot blockers
  </li>
  <li>
   Gather customer feedback through forums, surveys, and interactive sessions; close the loop fast by driving real product improvements
  </li>
  <li>
   Hold regular customer success check-ins to track progress, surface insights, and celebrate KPI wins
  </li>
  <li>
   Launch and nurture a vibrant customer community (forums, webinars, async Q&amp;A), spark peer-to-peer learning, and promote best practice sharing
  </li>
  <li>
   Act as an ambassador for empathy and customer-first communication-making every interaction supportive, clear, and genuinely valuable
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Education:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's or Master's in Communication, Learning for Adults, Knowledge and documentation Management, Digital Media, or related field
  </li>
  <li>
   Certifications in Customer Success, SaaS Product Management, or Learning Experience Design are a strong plus
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's or Master's in Communication, Customer Success, Knowledge Management, Digital Media, or related field
  </li>
  <li>
   Certifications in Customer Success, SaaS Product Management, or Learning Experience Design are a strong plus
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills And Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Deep Confluence expertise: structures content for maximum self-service and discoverability. Using advanced features to create templates that are easy to use across the organization
  </li>
  <li>
   Advanced in asynchronous and multimedia content: makes learning on-demand, engaging, and accessible
  </li>
  <li>
   Natural communicator and facilitator-connects personally with users from onboarding to power usage
  </li>
  <li>
   Expert in relationship building, empathy, and problem-solving for customer success
  </li>
  <li>
   Skilled in running feedback loops, interactive forums, community events, and live webinars
  </li>
  <li>
   Data- and outcome-focused: tracks and improves customer satisfaction, engagement, and self-serve metrics
  </li>
  <li>
   Thrives when combining tech, storytelling, and human connection to create customer delight
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Performance Indicators (KPIs)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Rates of customer-reported business KPI achievement and product adoption
  </li>
  <li>
   Rates of customer-reported business KPI achievement and product adoption
  </li>
  <li>
   Frequency and resolution time of customer issues directly handled or enabled by the Center of Excellence
  </li>
  <li>
   Frequency and resolution time of customer issues directly handled or enabled by the Center of Excellence
  </li>
  <li>
   Rates of customer-reported business KPI achievement and product adoption
  </li>
  <li>
   Frequency and resolution time of customer issues directly handled or enabled by the Center of Excellence
  </li>
  <li>
   Engagement rates with Confluence, multimedia content, and live customer-facing activities
  </li>
  <li>
   Customer satisfaction (NPS, CSAT) with enablement, training, and ongoing success interactions
  </li>
  <li>
   Onboarding time and customer time-to-value achieved through combined knowledge and personal support
  </li>
  <li>
   Community participation and customer-driven best practice sharing
  </li>
  <li>
   Continuous improvement score: percentage of product or process changes driven by direct customer feedback
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Join Us?
  <br/>
  <br/>
 </strong>
 As the Product and Customer Center of Excellence Lead, you will have the unique opportunity to shape the future of AI for sustainability and drive meaningful impact on a global scale. You will work alongside a passionate, mission-driven team and play a pivotal role in building a technology-led organization that delivers innovative solutions to some of the world&rsquo;s most pressing challenges.
 <br/>
 <br/>
 <strong>
  Informaci&oacute;n Movilidad
  <br/>
  <br/>
 </strong>
 Tenga en cuenta que cualquier solicitante que no sea ciudadano del pa&iacute;s de la vacante estar&aacute; sujeto al cumplimiento de los requisitos de inmigraci&oacute;n aplicables para trabajar legalmente en ese pa&iacute;s.
 <br/>
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 January-31-2026
</div>


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