city operations manager

EAZYMED TECHNOLOGIES PRIVATE LIMITED

Job Title: City Operations Manager &ndash; Guwahati, AssamDepartment: Operations Reports To: Head &ndash; Operations Experience: Minimum 8 years Education: Graduate (Post-graduation preferred) Compensation: &#8377;40,000 &ndash; &#8377;45,000 per monthAbout MrMedMrMed (www.mrmed.in) is India&rsquo;s largest online specialty pharmacy, dedicated to making critical and life-saving medicines accessible and affordable across the country. We specialize in super specialty and high-value therapies including oncology, nephrology, hepatology, cardiology, and more. With a focus on transparency, trust, and technology, MrMed is transforming how patients and hospitals access critical care medications across India.Role OverviewThe City Operations Manager &ndash; Guwahati will be responsible for overseeing and optimizing all city-level procurement, vendor management, inventory control, and last-mile operations. This role demands strong analytical, negotiation, and leadership skills to ensure operational excellence, process efficiency, and customer satisfaction while maintaining profitability and compliance with company standards.Key ResponsibilitiesProcurement &amp; Vendor Management<ul><li>Achieve and maintain an overall margin of 20% through strategic supplier negotiations and regular pricing reviews.</li><li>Secure 100% vendor credit note recovery within 30 days through proactive tracking and follow-up.</li><li>Extend vendor credit terms by 45 days each quarter through contract renegotiations and relationship management.</li><li>Ensure &ge;99% procurement reporting accuracy with monthly audit reviews.</li><li>Conduct quarterly vendor ledger reconciliations, resolving discrepancies within 5 working days.</li></ul>Inventory &amp; Refill Management<ul><li>Maintain Just-In-Time (JIT) refill rate below 10% of total inventory replenishments through accurate demand forecasting and inventory planning.</li><li>Conduct 100% error-free monthly stock audits and resolve mismatches within 5 working days.</li><li>Ensure 100% on-time procurement and refill of packing materials every month.</li></ul>Order Fulfilment &amp; Logistics<ul><li>Achieve &ge;95% same-day dispatch and connection rate for all completed orders.</li><li>Maintain &ge;95% on-time Purchase Order (PO) to Goods Receipt Note (GRN) closures by closely monitoring vendor timelines.</li><li>Maintain &ge;95% on-time delivery rate for Hyperlocal orders through effective coordination with logistics partners.</li><li>Reduce procurement cycle time by &ge;15% month-over-month using workflow automation and process improvements.</li></ul>Team Management &amp; Training<ul><li>Recruit, train, and onboard frontline and operations staff as per manpower plans.</li><li>Ensure 100% completion of required training and certifications for team members on a monthly or quarterly basis.</li><li>Participate in and conduct cross-functional and technology meetings to drive operational improvements and process alignment.</li></ul>Key Skills &amp; Competencies<ul><li>Strong knowledge of procurement, vendor management, and supply chain operations.</li><li>Proven experience in team leadership, performance management, and staff development.</li><li>Excellent analytical, negotiation, and decision-making skills.</li><li>Strong communication and stakeholder management capabilities.</li><li>Proficiency in MS Excel, ERP tools, and workflow automation platforms.</li></ul>LocationGuwahati, AssamJob Types: Full-time, PermanentPay: &#8377;35,000.00 - &#8377;45,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Paid sick time</li><li>Provident Fund</li></ul>Work Location: In person

City Operations Manager – Guwahati

Licious

<div>
 
 About the job
 
 
 
 
 
 We are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies and friends. We pride ourselves on being India&rsquo;s most successful D2C food-tech brand operating in 20 cities across the country delighting over 32 lac customers with our de-licious fresh meat and seafood!
 
 
 
 
 
 Think you have what it takes to be the magic ingredient in the recipe that is Licious? Read on&hellip;
 
 
 
 
 
 
 What makes the role meaty?
 
 
 
 
 
 
 
 Operational Leadership:
 
 
 <ul>
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 Oversee day-to-day operations of multiple Last Mile Hubs in Bangalore, ensuring smooth and efficient order processing, fulfillment, and delivery.
 </li>
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 Develop and implement operational strategies to optimize performance, reduce costs, and improve service levels.
 </li>
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 Monitor key performance indicators (KPIs) and take corrective actions to address any deviations.
 </li>
 </ul>
 
 
 Team Management:
 
 
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 Lead, mentor, and manage a large team of hub managers, delivery executives, and support staff.
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 Conduct regular performance reviews, provide feedback, and identify training needs.
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 Foster a positive and collaborative work environment that encourages teamwork and high performance.
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 </ul>
 
 
 Customer Experience (CX) Focus:
 
 
 <ul>
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 Ensure a customer-centric approach in all operational activities.
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 Analyze customer feedback and data to identify areas for improvement and implement changes to enhance CX.
 </li>
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 Resolve customer escalations and issues promptly and effectively.
 </li>
 </ul>
 
 
 SLA and Service Standard Adherence:
 
 
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 Ensure strict adherence to Service Level Agreements (SLAs) and service standards.
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 Monitor delivery times, order accuracy, and other relevant metrics to ensure targets are met.
 </li>
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 Develop and implement processes to improve SLA performance and service quality.
 </li>
 </ul>
 
 
 Business Acumen:
 
 
 <ul>
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 Understand and analyze business metrics, including costs, revenue, and profitability.
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 Identify opportunities for cost optimization and efficiency improvements.
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 Stay updated with industry trends and best practices in e-commerce, D2C, Q-commerce, and food aggregators.
 </li>
 </ul>
 
 
 Process Improvement:
 
 
 <ul>
 <li>
 Identify and implement process improvements to streamline operations, reduce waste, and increase efficiency.
 </li>
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 Utilize data analysis and problem-solving skills to identify bottlenecks and implement solutions.
 </li>
 </ul>
 
 
 Stakeholder Management:
 
 
 <ul>
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 Collaborate with other departments, including supply chain, technology, and customer support, to ensure seamless operations.
 </li>
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 Build and maintain strong relationships with vendors, partners, and other stakeholders
 </li>
 </ul>
 
 
 
 
 
 
 
 
 We hope that you..
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Operations Management, or a related field. MBA is preferred.
 </li>
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 Minimum of 3+ years of experience in operations management, with a focus on last-mile delivery or e-commerce logistics.
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 Proven experience in leading and managing large teams.
 </li>
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 Strong understanding of e-commerce, D2C, Q-commerce, and food aggregator business models.
 </li>
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 Strong customer orientation and understanding of CX principles.
 </li>
 <li>
 Proficiency in using technology and data analysis tools.
 </li>
 </ul>
 
 
</div>

City Operations Manager, Bangalore

justclean

The Account Manager will be responsible for overseeing all aspects of justclean&rsquo;s business operations within the assigned city. This includes driving growth by acquiring and retaining partners, ensuring operational excellence in logistics and order fulfillment, and maintaining the highest standards of brand representation.The Account Manager will lead cross-functional teams &mdash; including Partner Success, Operations, and Logistics &mdash; to ensure seamless execution of daily business activities while aligning with the company&rsquo;s strategic objectives. This role requires strong leadership, commercial acumen, and the ability to balance growth initiatives with operational efficiency.Key Responsibilities<ul><li>Lead the overall city operations to achieve sales, operational, and financial targets.</li><li>Develop and execute strategic plans to acquire new partners and expand existing accounts.</li><li>Oversee partner success initiatives, ensuring partners are fully trained and engaged with justclean products (Marketplace, Logistics, and SaaS systems).</li><li>Manage logistics operations, ensuring timely and efficient order pickup, delivery, and fulfillment cycles.</li><li>Build, train, and motivate a high-performing city team across functions (Partner Success, Operations, Logistics).</li><li>Maintain strong and continuous business relationships with key partners to enhance loyalty and long-term collaboration.</li><li>Monitor city performance metrics (orders, revenue, incidents, driver productivity, SLA compliance) and provide detailed reports to senior management.</li><li>Handle escalations, operational challenges, and partner/customer complaints with quick, effective solutions.</li><li>Coordinate with central departments (Marketing, Finance, HR) to align city initiatives with company-wide goals.</li><li>Launch and oversee city-specific marketing campaigns and promotions to boost sales and partner engagement.</li><li>Ensure compliance with justclean policies, local labor laws, and health &amp; safety standards.</li><li>Drive continuous improvement and innovation to strengthen justclean&rsquo;s competitive position in the city.</li></ul>Skills &amp; Qualifications<ul><li>Proven track record in City/Area/Operations/General Management, ideally in logistics, tech, or marketplace platforms.</li><li>Strong leadership and people management skills with experience in building and leading diverse teams.</li><li>Excellent communication, negotiation, and relationship management abilities.</li><li>Strong problem-solving and decision-making skills under pressure.</li><li>Business development experience with the ability to identify growth opportunities.</li><li>Solid knowledge of logistics operations and SaaS/Marketplace ecosystems preferred.</li><li>Commercial mindset with experience in P&amp;L management and KPI tracking.</li><li>Must have a car and valid driving license.</li><li>Flexibility to work in rotational shifts and adapt to a dynamic business environment.</li><li>Hands-on, entrepreneurial, and street-smart approach to managing city-level challenges.</li></ul>Job Type: Full-timePay: E&pound;15,000.00 per month

Account Manager

Glow Beauty on Demand

Store Manager, Al Fayha (Nov 2025) - Summary: The Regional Manager oversees delivery operations across multiple cities in Saudi Arabia, optimizing strategies to achieve business KPIs. Responsibilities include managing city teams, analyzing performance metrics, and ensuring compliance with regulations. This role requires strong leadership, strategic planning, and the ability to navigate complex challenges in the food delivery market. Seniority level <ul><li>Director</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Sales and Business Development</li></ul> Industries <ul><li>Home Health Care Services</li></ul>

Store Manager Jobs in Al Fayha (Nov 2025) - Bayt.com

EVIFY LOGITECH PVT LTD

Job Title: Sr. Operation Manager Key Responsibilities:<ul><li>Manage client relationships and ensure high levels of service quality and satisfaction. Periodic meet with them to address both parties' issues and possibilities of overcoming operational challenges.</li></ul><ul><li>Oversee fleet management to maintain vehicle availability, utilization, and operational efficiency.</li></ul><ul><li>Monitor rider and team attendance, shift adherence, punctuality, and discipline. Making it sure all the punch-ins and Outs has been marked on Evify apps.</li></ul><ul><li>Ensure effective time management and seamless execution of daily operations through Evify App.</li></ul><ul><li>Assign and oversee tasks and responsibilities across city teams, including Operations, Fleet, and Recruitment.</li></ul><ul><li>Review daily reports from teams and ensure accountability for performance and deliverables.</li></ul><ul><li>Drive operational performance and ensure achievement of defined targets within stipulated timelines.</li></ul><ul><li>Coordinate with clients and riders, addressing grievances promptly and effectively.</li></ul><ul><li>Maintain existing client and rider relationships while working on expansion and growth opportunities.</li></ul><ul><li>Record, organize, and maintain all operational and performance-related data.</li></ul><ul><li>Conduct training sessions for both team members and riders to enhance efficiency and compliance.</li></ul><ul><li>Oversee day-to-day cross-functional activities at the hub and city level.</li></ul><ul><li>Collaborate with Operations Executives to ensure accurate and error-free rider payout processes.</li></ul><ul><li>Ensure strict adherence to all operational processes, policies and Standard Operating Procedures (SOPs).</li></ul><ul><li>Monitor hub-level KPIs such as productivity, turnaround time (TAT), cost per delivery, and rider efficiency.</li></ul><ul><li>Coordinate with the tech/support team to resolve rider app, device, or vehicle-related issues.</li></ul><ul><li>Ensure compliance with safety, security, and statutory regulations at all hubs.</li></ul><ul><li>Optimize route planning and cluster allocation for maximum delivery efficiency.</li></ul><ul><li>Maintain discipline, hygiene, and housekeeping standards at the hub premises.</li></ul><ul><li>Plan and execute periodic audits of rider documentation, fleet condition, and hub operations.</li></ul><ul><li>Support recruitment and onboarding of riders to meet capacity requirements during scale-ups.</li></ul><ul><li>Establish contingency plans to handle peak-load scenarios, breakdowns, or rider absenteeism.</li></ul>Ensure timely resolution of any city-specific matters (insurance, licenses, logistics issues).Qualifications &amp; Skills:Graduate/MBA preferred with 6&ndash;10 years of experience in operations/logistics/supply chain. Candidate must have at least 4yrs of last mile experience. Preferred industry will be Quick commerce, EcommerceProven leadership ability in managing large teams.Strong analytical and decision-making skills.Excellent client and stakeholder management skills.Hands-on knowledge of fleet, logistics, and city-level operationsJob Type: Full-timePay: &#8377;40,000.00 - &#8377;45,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Paid sick time</li><li>Provident Fund</li></ul>Work Location: In person

Sr. Operation Manager (Last Mile)

The Business Development Specialist will be responsible for overseeing all aspects of justclean&rsquo;s business operations within the assigned city. This includes driving growth by acquiring and retaining partners, ensuring operational excellence in logistics and order fulfillment, and maintaining the highest standards of brand representation.The Business Development Specialist will lead cross-functional teams &mdash; including Partner Success, Operations, and Logistics &mdash; to ensure seamless execution of daily business activities while aligning with the company&rsquo;s strategic objectives. This role requires strong leadership, commercial acumen, and the ability to balance growth initiatives with operational efficiency.Key Responsibilities<ul><li>Lead the overall city operations to achieve sales, operational, and financial targets.</li><li>Develop and execute strategic plans to acquire new partners and expand existing accounts.</li><li>Oversee partner success initiatives, ensuring partners are fully trained and engaged with justclean products (Marketplace, Logistics, and SaaS systems).</li><li>Manage logistics operations, ensuring timely and efficient order pickup, delivery, and fulfillment cycles.</li><li>Build, train, and motivate a high-performing city team across functions (Partner Success, Operations, Logistics).</li><li>Maintain strong and continuous business relationships with key partners to enhance loyalty and long-term collaboration.</li><li>Monitor city performance metrics (orders, revenue, incidents, driver productivity, SLA compliance) and provide detailed reports to senior management.</li><li>Handle escalations, operational challenges, and partner/customer complaints with quick, effective solutions.</li><li>Coordinate with central departments (Marketing, Finance, HR) to align city initiatives with company-wide goals.</li><li>Launch and oversee city-specific marketing campaigns and promotions to boost sales and partner engagement.</li><li>Ensure compliance with justclean policies, local labor laws, and health &amp; safety standards.</li><li>Drive continuous improvement and innovation to strengthen justclean&rsquo;s competitive position in the city.</li></ul>Skills &amp; Qualifications<ul><li>Proven track record in City/Area/Operations/General Management, ideally in logistics, tech, or marketplace platforms.</li><li>Strong leadership and people management skills with experience in building and leading diverse teams.</li><li>Excellent communication, negotiation, and relationship management abilities.</li><li>Strong problem-solving and decision-making skills under pressure.</li><li>Business development experience with the ability to identify growth opportunities.</li><li>Solid knowledge of logistics operations and SaaS/Marketplace ecosystems preferred.</li><li>Commercial mindset with experience in P&amp;L management and KPI tracking.</li><li>Must have a car and valid driving license.</li><li>Flexibility to work in rotational shifts and adapt to a dynamic business environment.</li><li>Hands-on, entrepreneurial, and street-smart approach to managing city-level challenges.</li></ul>Job Type: Full-timePay: E&pound;15,000.00 per month

Business Development Specialist

The sales officer will be responsible for overseeing all aspects of justclean&rsquo;s business operations within the assigned city. This includes driving growth by acquiring and retaining partners, ensuring operational excellence in logistics and order fulfillment, and maintaining the highest standards of brand representation.The sales officer will lead cross-functional teams &mdash; including Partner Success, Operations, and Logistics &mdash; to ensure seamless execution of daily business activities while aligning with the company&rsquo;s strategic objectives. This role requires strong leadership, commercial acumen, and the ability to balance growth initiatives with operational efficiency.Key Responsibilities<ul><li>Lead the overall city operations to achieve sales, operational, and financial targets.</li><li>Develop and execute strategic plans to acquire new partners and expand existing accounts.</li><li>Oversee partner success initiatives, ensuring partners are fully trained and engaged with justclean products (Marketplace, Logistics, and SaaS systems).</li><li>Manage logistics operations, ensuring timely and efficient order pickup, delivery, and fulfillment cycles.</li><li>Build, train, and motivate a high-performing city team across functions (Partner Success, Operations, Logistics).</li><li>Maintain strong and continuous business relationships with key partners to enhance loyalty and long-term collaboration.</li><li>Monitor city performance metrics (orders, revenue, incidents, driver productivity, SLA compliance) and provide detailed reports to senior management.</li><li>Handle escalations, operational challenges, and partner/customer complaints with quick, effective solutions.</li><li>Coordinate with central departments (Marketing, Finance, HR) to align city initiatives with company-wide goals.</li><li>Launch and oversee city-specific marketing campaigns and promotions to boost sales and partner engagement.</li><li>Ensure compliance with justclean policies, local labor laws, and health &amp; safety standards.</li><li>Drive continuous improvement and innovation to strengthen justclean&rsquo;s competitive position in the city.</li></ul>Skills &amp; Qualifications<ul><li>Proven track record in City/Area/Operations/General Management, ideally in logistics, tech, or marketplace platforms.</li><li>Strong leadership and people management skills with experience in building and leading diverse teams.</li><li>Excellent communication, negotiation, and relationship management abilities.</li><li>Strong problem-solving and decision-making skills under pressure.</li><li>Business development experience with the ability to identify growth opportunities.</li><li>Solid knowledge of logistics operations and SaaS/Marketplace ecosystems preferred.</li><li>Commercial mindset with experience in P&amp;L management and KPI tracking.</li><li>Must have a car and valid driving license.</li><li>Flexibility to work in rotational shifts and adapt to a dynamic business environment.</li><li>Hands-on, entrepreneurial, and street-smart approach to managing city-level challenges.</li></ul>Job Type: Full-timePay: E&pound;15,000.00 per month

Sales officer

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