claims representative

Auto-Owners Insurance

<div>
 A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.
 
 
 
 Job Description
 
 
 
 
 We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team.
 
 
 
 Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated claims trainee to join our team. This job handles entry-level insurance claims under close supervision through the life-cycle of a claim including but not limited to: investigation, evaluation, and claim resolution. This job provides service to agents, insureds, and others to ensure claims resolve accurately and timely. This job includes training and development completion of the Company&rsquo;s claims training program for the assigned line of insurance and requires the person to
 
 
 <ul>
 <li>
 Investigate, evaluate, and settle entry-level insurance claims
 </li>
 <li>
 Study insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products
 </li>
 <li>
 Learn and comply with Company claim handling procedures
 </li>
 <li>
 Develop entry-level claim negotiation and settlement skills
 </li>
 <li>
 Build skills to effectively serve the needs of agents, insureds, and others
 </li>
 <li>
 Meet and communicate with claimants, legal counsel, and third-parties
 </li>
 <li>
 Develop specialized skills including but not limited to, estimating and use of designated computer-based programs for loss adjustment
 </li>
 <li>
 Study, obtain, and maintain an adjuster&rsquo;s license(s), if required by statute within the timeline established by the Company or legal requirements
 
 
 </li>
 </ul>
 
 Desired Skills &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or direct equivalent experience with property/casualty claims handling
 </li>
 <li>
 Ability to organize data, multi-task and make decisions independently
 </li>
 <li>
 Above average communication skills (written and verbal)
 </li>
 <li>
 Ability to write reports and compose correspondence
 </li>
 <li>
 Ability to resolve complex issues
 </li>
 <li>
 Ability to maintain confidentially and data security
 </li>
 <li>
 Ability to effectively deal with a diverse group individuals
 </li>
 <li>
 Ability to accurately deal with mathematical problems, including, geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)
 </li>
 <li>
 Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company&rsquo;s underwriting guidelines for coverage
 </li>
 <li>
 Continually develop product knowledge through participation in approved educational programs
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave. If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you!
 
 
 
 Equal Employment Opportunity
 
 
 
 Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.
 
 
 <ul>
 <li>
 Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.
 
 
 </li>
 </ul>
</div>

Claims Representative

Cornerstone Building Brands

<div>
 
 Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve residential and commercial customers across the new construction and Repair &amp; Remodel (R&amp;R) markets. Our market-leading portfolio of products spans vinyl windows, vinyl siding, stone veneer, metal roofing, metal wall systems and metal accessories. Cornerstone Building Brands&rsquo; broad, multi-channel distribution platform and expansive national footprint includes more than 18,800 team members at manufacturing, distribution and office locations throughout North America. Corporate stewardship and Environmental, Social and Governance (ESG) responsibility are embedded in our culture. We are committed to contributing positively to the communities where we live, work and play. For more information, visit us at
 
 http://cornerstonebuildingbrands.com
 
 .
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 
 ABOUT THE ROLE
 
 
 
 
 The Claims Representative is responsible for managing warranty claims from initial intake through final resolution while delivering a premier customer experience. This role requires strong analytical skills, clear communication, and the ability to balance accuracy, cost efficiency, and customer satisfaction. The Claims Representative serves as a key partner to customers, internal teams, and service providers, ensuring claims are processed effectively, documented thoroughly, and resolved in alignment with company standards.
 
 
 
 
 
 
 This is a hybrid role based out of our Welcome, NC plant requiring 2 days in the office per week.
 
 
 
 
 
 
 
 
 WHAT YOU&rsquo;LL DO
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Claim Intake &amp; Validation
 
 <ul>
 <li>
 Receive, review, and validate incoming warranty claims to determine accuracy and required information.
 </li>
 <li>
 Initiate clarification calls to customers as needed to complete claim details.
 </li>
 <li>
 Maintain accurate claim documentation and communication updates within Dynamics 365 CRM.
 </li>
 </ul>
 </li>
 <li>
 
 Claim Management &amp; Resolution
 
 <ul>
 <li>
 Create detailed work orders for Cornerstone Building Brands (CBB) Technicians and third-party vendors, optimizing cost, efficiency, and service quality.
 </li>
 <li>
 Monitor claim progress and ensure timely, cost-effective resolutions that enhance customer satisfaction.
 </li>
 <li>
 Host product standards and compliance discussions with customers, helping address concerns professionally and clearly.
 </li>
 <li>
 Administer service reimbursements and prepare settlement letters when applicable.
 </li>
 </ul>
 </li>
 <li>
 
 Quality Review &amp; Root Cause Analysis
 
 <ul>
 <li>
 Conduct research to identify root causes of product or service issues.
 </li>
 <li>
 Collaborate with plant personnel, sales teams, and other departments to support long-term corrective actions and process improvements.
 </li>
 <li>
 Participate in discussions and initiatives aimed at reducing recurring issues and improving overall product and service quality.
 </li>
 </ul>
 </li>
 <li>
 
 Communication &amp; Reporting
 
 <ul>
 <li>
 Prepare clear communications and updates for management regarding claim trends, issues, and opportunities.
 </li>
 <li>
 Ensure documentation and reporting for claims, resolutions, and settlement activities are accurate and complete.
 </li>
 <li>
 Perform additional duties as assigned to support departmental needs.
 </li>
 </ul>
 </li>
 </ul>
 
 
 
 SKILLS &amp; QUALIFICATIONS
 
 
 
 
 
 <ul>
 <li>
 Strong ability to interpret customer claims and apply relevant warranty coverage.
 </li>
 <li>
 Ability to read and interpret product specifications, drawings, and order confirmations.
 </li>
 <li>
 Exceptional analytical and problem-solving skills with the ability to identify root causes and recommend solutions.
 </li>
 <li>
 Strong verbal and written communication skills with a customer-centric approach.
 </li>
 <li>
 Ability to manage difficult discussions and mitigate customer dissatisfaction effectively.
 </li>
 <li>
 Proficiency in Microsoft Excel, Word, and PowerPoint, with the ability to learn new systems quickly.
 </li>
 <li>
 Strong attention to detail and accuracy in a fast-paced environment.
 </li>
 <li>
 Ability to work independently while supporting team and departmental goals.
 </li>
 <li>
 High curiosity, initiative, and willingness to grow in an evolving environment.
 </li>
 </ul>
 
 
 
 WHAT YOU&rsquo;LL NEED
 
 
 
 
 
 <ul>
 <li>
 
 Education:
 
 High School Diploma or equivalent required; Bachelor&rsquo;s degree preferred. Professional experience in a claims or service role, preferably within the building materials industry will be considered in lieu of education.
 </li>
 </ul>
 <ul>
 <li>
 
 Experience/Technical Skills:
 
 <ul>
 <li>
 Experience in Ordering/Quoting systems is desired (AccuQuote preferred).
 </li>
 <li>
 Experience with CRM systems is desired.
 
 
 </li>
 </ul>
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 All your information will be kept confidential according to EEO guidelines.
 
 
 
 
 
 
 
 
 
 Why work for Cornerstone Building Brands?
 
 
 
 
 
 Our teams are at the heart of our purpose to positively contribute to the communities where we
 
 live, work and play
 
 . Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.
 
 
 
 
 *Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.
 
 
 
 
 
 
 
 
 
 Cornerstone Building Brands is an Equal Opportunity Employer.
 
 
 
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
 
 
 
 
 
 
 
 
 All your information will be kept confidential according to EEO guidelines.
 
 
 
 
 
 
 
 
 California Consumer Privacy Act (CCPA) of 2018
 
 
 
 
 
 
 
 
 
 Must be at least 18 years of age to apply.
 
 
 
 
 
 
 
 
 
 
 Note to External Recruiters
 
 
 
 
 
 Cornerstone Building Brands does not accept unsolicited resumes and will not pay fees for any candidate submissions that were not expressly authorized.
 
 
 
 
 
 
 
 
 
 Notice of Recruitment Fraud
 
 
 
 
 
 We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.
 
 
 
</div>

Claims Representative, Warranty

Optum

<div>This position follows a hybrid schedule with employees will be required to work some days onsite and some days from home. Our office is located at OptumHealth Public Sector, 3131 Camino Del Rio North, Suite 700, San Diego, CA, 92108.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
This is a challenging role that takes an ability to thoroughly review, analyze and research complex healthcare claims in order to identify discrepancies, verify pricing, confirm prior authorizations and process them for payment. You'll need to be comfortable navigating across various computer systems to locate critical information. Attention to detail is critical to ensure accuracy which will support timely processing of the member's claim.
This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm PST. It may be necessary, given the business need, to work occasional overtime.
We offer 90 days of online and onsite on the job training aligned to your schedule. 
Primary Responsibilities:<ul><li>
Provide expertise or general claims support by reviewing, researching, investigating, negotiating, processing, and adjusting claims</li><li>
Analyze and identify trends and provide reports as necessary</li><li>
Consistently meet established productivity, schedule adherence and quality standards</li><li>
Other duties as assigned</li></ul> 
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:<ul><li>
High School Diploma / GED OR equivalent work experience</li><li>
Must be 18 years of age OR older</li><li>
1+ years of experience in a related environment (i.e., office, administrative, clerical, customer service, etc.), using phones and computers as the primary job tools</li><li>
Experience using computers and Windows based applications, which includes the ability to learn new and complex computer system applications</li><li>
1+ years of experience using Microsoft Office applications</li><li>
1+ years of experience with processing medical, dental, prescription, OR mental health claims</li><li>
Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm PST. It may be necessary, given the business need, to work occasional overtime.</li></ul> 
Telecommuting Requirements:<ul><li>
Reside within commutable distance to the office at OptumHealth Public Sector, 3131 Camino Del Rio North, Suite 700, San Diego, CA, 92108</li><li>
Ability to keep all company sensitive documents secure (if applicable)</li><li>
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.</li><li>
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.</li></ul> 
Soft Skills:<ul><li>
Ability to work independently and prioritize tasks</li><li>
Display strong work ethic, independence, and dependability</li><li>
Exhibit excellent time management, organizational, and prioritization skills</li><li>
Demonstrate the ability to multitask</li><li>
Possess effective interpersonal, influence, collaboration, and listening skills</li><li>
Drive for results individually and in a team setting</li></ul> 
<ul><li>All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy</li></ul> 
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $17.98 - $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. 
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. 
#RPO</div>

<div>
 
 Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve residential and commercial customers across the new construction and Repair &amp; Remodel (R&amp;R) markets. Our market-leading portfolio of products spans vinyl windows, vinyl siding, stone veneer, metal roofing, metal wall systems and metal accessories. Cornerstone Building Brands&rsquo; broad, multi-channel distribution platform and expansive national footprint includes more than 18,800 team members at manufacturing, distribution and office locations throughout North America. Corporate stewardship and Environmental, Social and Governance (ESG) responsibility are embedded in our culture. We are committed to contributing positively to the communities where we live, work and play. For more information, visit us at
 
 http://cornerstonebuildingbrands.com
 
 .
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 
 ABOUT THE ROLE
 
 
 
 
 The Claims Representative is responsible for managing warranty claims from initial intake through final resolution while delivering a premier customer experience. This role requires strong analytical skills, clear communication, and the ability to balance accuracy, cost efficiency, and customer satisfaction. The Claims Representative serves as a key partner to customers, internal teams, and service providers, ensuring claims are processed effectively, documented thoroughly, and resolved in alignment with company standards.
 
 
 
 
 
 
 This is a hybrid role based out of our Peachtree City, GA plant requiring 2 days in the office per week.
 
 
 
 
 
 
 
 
 WHAT YOU&rsquo;LL DO
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Claim Intake &amp; Validation
 
 <ul>
 <li>
 Receive, review, and validate incoming warranty claims to determine accuracy and required information.
 </li>
 <li>
 Initiate clarification calls to customers as needed to complete claim details.
 </li>
 <li>
 Maintain accurate claim documentation and communication updates within Dynamics 365 CRM.
 </li>
 </ul>
 </li>
 <li>
 
 Claim Management &amp; Resolution
 
 <ul>
 <li>
 Create detailed work orders for Cornerstone Building Brands (CBB) Technicians and third-party vendors, optimizing cost, efficiency, and service quality.
 </li>
 <li>
 Monitor claim progress and ensure timely, cost-effective resolutions that enhance customer satisfaction.
 </li>
 <li>
 Host product standards and compliance discussions with customers, helping address concerns professionally and clearly.
 </li>
 <li>
 Administer service reimbursements and prepare settlement letters when applicable.
 </li>
 </ul>
 </li>
 <li>
 
 Quality Review &amp; Root Cause Analysis
 
 <ul>
 <li>
 Conduct research to identify root causes of product or service issues.
 </li>
 <li>
 Collaborate with plant personnel, sales teams, and other departments to support long-term corrective actions and process improvements.
 </li>
 <li>
 Participate in discussions and initiatives aimed at reducing recurring issues and improving overall product and service quality.
 </li>
 </ul>
 </li>
 <li>
 
 Communication &amp; Reporting
 
 <ul>
 <li>
 Prepare clear communications and updates for management regarding claim trends, issues, and opportunities.
 </li>
 <li>
 Ensure documentation and reporting for claims, resolutions, and settlement activities are accurate and complete.
 </li>
 <li>
 Perform additional duties as assigned to support departmental needs.
 </li>
 </ul>
 </li>
 </ul>
 
 
 
 SKILLS &amp; QUALIFICATIONS
 
 
 
 
 
 <ul>
 <li>
 Strong ability to interpret customer claims and apply relevant warranty coverage.
 </li>
 <li>
 Ability to read and interpret product specifications, drawings, and order confirmations.
 </li>
 <li>
 Exceptional analytical and problem-solving skills with the ability to identify root causes and recommend solutions.
 </li>
 <li>
 Strong verbal and written communication skills with a customer-centric approach.
 </li>
 <li>
 Ability to manage difficult discussions and mitigate customer dissatisfaction effectively.
 </li>
 <li>
 Proficiency in Microsoft Excel, Word, and PowerPoint, with the ability to learn new systems quickly.
 </li>
 <li>
 Strong attention to detail and accuracy in a fast-paced environment.
 </li>
 <li>
 Ability to work independently while supporting team and departmental goals.
 </li>
 <li>
 High curiosity, initiative, and willingness to grow in an evolving environment.
 </li>
 </ul>
 
 
 
 WHAT YOU&rsquo;LL NEED
 
 
 
 
 
 <ul>
 <li>
 
 Education:
 
 High School Diploma or equivalent required; Bachelor&rsquo;s degree preferred. Professional experience in a claims or service role, preferably within the building materials industry will be considered in lieu of education.
 </li>
 </ul>
 <ul>
 <li>
 
 Experience/Technical Skills:
 
 <ul>
 <li>
 Experience in Ordering/Quoting systems is desired (AccuQuote preferred).
 </li>
 <li>
 Experience with CRM systems is desired.
 
 
 </li>
 </ul>
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 All your information will be kept confidential according to EEO guidelines.
 
 
 
 
 
 
 
 
 
 Why work for Cornerstone Building Brands?
 
 
 
 
 
 Our teams are at the heart of our purpose to positively contribute to the communities where we
 
 live, work and play
 
 . Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.
 
 
 
 
 *Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.
 
 
 
 
 
 
 
 
 
 Cornerstone Building Brands is an Equal Opportunity Employer.
 
 
 
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
 
 
 
 
 
 
 
 
 All your information will be kept confidential according to EEO guidelines.
 
 
 
 
 
 
 
 
 California Consumer Privacy Act (CCPA) of 2018
 
 
 
 
 
 
 
 
 
 Must be at least 18 years of age to apply.
 
 
 
 
 
 
 
 
 
 
 Note to External Recruiters
 
 
 
 
 
 Cornerstone Building Brands does not accept unsolicited resumes and will not pay fees for any candidate submissions that were not expressly authorized.
 
 
 
 
 
 
 
 
 
 Notice of Recruitment Fraud
 
 
 
 
 
 We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.
 
 
 
</div>

<div>
 
 Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve residential and commercial customers across the new construction and Repair &amp; Remodel (R&amp;R) markets. Our market-leading portfolio of products spans vinyl windows, vinyl siding, stone veneer, metal roofing, metal wall systems and metal accessories. Cornerstone Building Brands&rsquo; broad, multi-channel distribution platform and expansive national footprint includes more than 18,800 team members at manufacturing, distribution and office locations throughout North America. Corporate stewardship and Environmental, Social and Governance (ESG) responsibility are embedded in our culture. We are committed to contributing positively to the communities where we live, work and play. For more information, visit us at
 
 http://cornerstonebuildingbrands.com
 
 .
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 
 ABOUT THE ROLE
 
 
 
 
 The Claims Representative is responsible for managing warranty claims from initial intake through final resolution while delivering a premier customer experience. This role requires strong analytical skills, clear communication, and the ability to balance accuracy, cost efficiency, and customer satisfaction. The Claims Representative serves as a key partner to customers, internal teams, and service providers, ensuring claims are processed effectively, documented thoroughly, and resolved in alignment with company standards.
 
 
 
 
 
 
 This is a hybrid role based out of our Lithia Springs, GA plant requiring 2 days in the office per week.
 
 
 
 
 
 
 
 
 WHAT YOU&rsquo;LL DO
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Claim Intake &amp; Validation
 
 <ul>
 <li>
 Receive, review, and validate incoming warranty claims to determine accuracy and required information.
 </li>
 <li>
 Initiate clarification calls to customers as needed to complete claim details.
 </li>
 <li>
 Maintain accurate claim documentation and communication updates within Dynamics 365 CRM.
 </li>
 </ul>
 </li>
 <li>
 
 Claim Management &amp; Resolution
 
 <ul>
 <li>
 Create detailed work orders for Cornerstone Building Brands (CBB) Technicians and third-party vendors, optimizing cost, efficiency, and service quality.
 </li>
 <li>
 Monitor claim progress and ensure timely, cost-effective resolutions that enhance customer satisfaction.
 </li>
 <li>
 Host product standards and compliance discussions with customers, helping address concerns professionally and clearly.
 </li>
 <li>
 Administer service reimbursements and prepare settlement letters when applicable.
 </li>
 </ul>
 </li>
 <li>
 
 Quality Review &amp; Root Cause Analysis
 
 <ul>
 <li>
 Conduct research to identify root causes of product or service issues.
 </li>
 <li>
 Collaborate with plant personnel, sales teams, and other departments to support long-term corrective actions and process improvements.
 </li>
 <li>
 Participate in discussions and initiatives aimed at reducing recurring issues and improving overall product and service quality.
 </li>
 </ul>
 </li>
 <li>
 
 Communication &amp; Reporting
 
 <ul>
 <li>
 Prepare clear communications and updates for management regarding claim trends, issues, and opportunities.
 </li>
 <li>
 Ensure documentation and reporting for claims, resolutions, and settlement activities are accurate and complete.
 </li>
 <li>
 Perform additional duties as assigned to support departmental needs.
 </li>
 </ul>
 </li>
 </ul>
 
 
 
 SKILLS &amp; QUALIFICATIONS
 
 
 
 
 
 <ul>
 <li>
 Strong ability to interpret customer claims and apply relevant warranty coverage.
 </li>
 <li>
 Ability to read and interpret product specifications, drawings, and order confirmations.
 </li>
 <li>
 Exceptional analytical and problem-solving skills with the ability to identify root causes and recommend solutions.
 </li>
 <li>
 Strong verbal and written communication skills with a customer-centric approach.
 </li>
 <li>
 Ability to manage difficult discussions and mitigate customer dissatisfaction effectively.
 </li>
 <li>
 Proficiency in Microsoft Excel, Word, and PowerPoint, with the ability to learn new systems quickly.
 </li>
 <li>
 Strong attention to detail and accuracy in a fast-paced environment.
 </li>
 <li>
 Ability to work independently while supporting team and departmental goals.
 </li>
 <li>
 High curiosity, initiative, and willingness to grow in an evolving environment.
 </li>
 </ul>
 
 
 
 WHAT YOU&rsquo;LL NEED
 
 
 
 
 
 <ul>
 <li>
 
 Education:
 
 High School Diploma or equivalent required; Bachelor&rsquo;s degree preferred. Professional experience in a claims or service role, preferably within the building materials industry will be considered in lieu of education.
 </li>
 </ul>
 <ul>
 <li>
 
 Experience/Technical Skills:
 
 <ul>
 <li>
 Experience in Ordering/Quoting systems is desired (AccuQuote preferred).
 </li>
 <li>
 Experience with CRM systems is desired.
 
 
 </li>
 </ul>
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 All your information will be kept confidential according to EEO guidelines.
 
 
 
 
 
 
 
 
 
 Why work for Cornerstone Building Brands?
 
 
 
 
 
 Our teams are at the heart of our purpose to positively contribute to the communities where we
 
 live, work and play
 
 . Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.
 
 
 
 
 *Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.
 
 
 
 
 
 
 
 
 
 Cornerstone Building Brands is an Equal Opportunity Employer.
 
 
 
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
 
 
 
 
 
 
 
 
 All your information will be kept confidential according to EEO guidelines.
 
 
 
 
 
 
 
 
 California Consumer Privacy Act (CCPA) of 2018
 
 
 
 
 
 
 
 
 
 Must be at least 18 years of age to apply.
 
 
 
 
 
 
 
 
 
 
 Note to External Recruiters
 
 
 
 
 
 Cornerstone Building Brands does not accept unsolicited resumes and will not pay fees for any candidate submissions that were not expressly authorized.
 
 
 
 
 
 
 
 
 
 Notice of Recruitment Fraud
 
 
 
 
 
 We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.
 
 
 
</div>

The Cincinnati Insurance Companies

<div></div><div><div>US-WA-Kennewick<div>
</div></div><div>
Description<div></div> 
Make a difference with a career in insurance 
 
At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we&rsquo;re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person&reg;.
If you&rsquo;re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.
Build your future with us 
 
Our Field Claims department is currently seeking field claims representatives to service the territory surrounding: Kennewick, WA. The candidate is required to reside within the territory.
This territory allows either an experienced or entry-level representative the opportunity to investigate and evaluate multi-line insurance claims through personal contact to ensure accurate settlements.
Be ready to:<ul><li>
complete thorough claim investigations</li><li>
interview insureds, claimants, and witnesses</li><li>
consult police and hospital records</li><li>
evaluate claim facts and policy coverage</li><li>
inspect property and auto damages and write repair estimates</li><li>
prepare reports of findings and secure settlements with insureds and claimants</li><li>
use claims-handling software, company car and mobile applications to adjust loss in a paperless environment</li><li>
provide superior and professional customer service</li><li>
once eligible, become a certified and active Arbitration Panelist</li></ul>
To be an Entry Level Claims Representative:
The pay range for this position is $57,750 - $79,800 annually. The pay determination is based on the applicant&rsquo;s education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.
Be equipped with:<ul><li>
be available and communicative during your regular business hours</li><li>
a desire to learn about the insurance industry and provide a great customer experience</li><li>
the ability to work unsupervised</li><li>
excellent verbal and written communication skills</li><li>
strong interpersonal skills</li><li>
excellent problem-solving, negotiation, organizational and prioritization skills</li><li>
preparedness to follow-up with others in a timely manner</li><li>
a valid driver&rsquo;s license</li></ul>
Bring education or experience from:<ul><li>
a bachelor&rsquo;s degree</li><li>
AINS, AIC, or CPCU designations preferred</li></ul>
Benefits in addition to compensation include:<ul><li>
company car</li><li>
company stock options, including Restricted Share Units and Incentive based stock options</li><li>
paid time off (PTO)</li><li>
401K with 6% company match</li></ul>
To be an Experienced Claims Representative:
The pay range for this position is $65,100 - $94,800 annually. The pay determination is based on the applicant&rsquo;s education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.
Be equipped with:<ul><li>
be available and communicative during your regular business hours</li><li>
multi-line claims experience preferred</li><li>
ability to completely assess auto, property, and bodily injury type damages</li><li>
capacity to work unsupervised</li><li>
excellent verbal and written communication skills</li><li>
strong interpersonal skills</li><li>
excellent problem-solving, negotiation, organizational, and prioritization skills</li><li>
preparedness to follow-up with others in a timely manner</li><li>
a valid driver&rsquo;s license</li></ul>
Bring education or experience from:<ul><li>
one or more years of claims handling experience</li><li>
AINS, AIC, or CPCU designations preferred</li><li>
bachelor&rsquo;s degree or equivalent experience required</li></ul>
Benefits in addition to compensation include:<ul><li>
company car</li><li>
company stock options, including Restricted Share Units and Incentive based stock options</li><li>
paid time off (PTO)</li><li>
401K with 6% company match</li></ul>
Enhance your talents<div>
Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you&rsquo;re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional &ndash; all while enjoying a meaningful career.</div><div>
Enjoy benefits and amenities</div><div>
Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities.</div><div>
Embrace a diverse team</div><div>
As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to about those rights.</div></div></div>

Claims - Field Claims Representative

<div></div><div><div>US-TX-Houston<div>
</div></div><div>
Description<div></div> 
Make a difference with a career in insurance 
 
At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we&rsquo;re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person&reg;.
If you&rsquo;re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.
Build your future with us 
 
Our Field Claims department is currently seeking field claims representatives to service the territory surrounding: Houston, TX . The candidate is required to reside within the territory.
This territory allows either an experienced or entry-level representative the opportunity to investigate and evaluate multi-line insurance claims through personal contact to ensure accurate settlements.
Be ready to:<ul><li>
complete thorough claim investigations</li><li>
interview insureds, claimants, and witnesses</li><li>
consult police and hospital records</li><li>
evaluate claim facts and policy coverage</li><li>
inspect property and auto damages and write repair estimates</li><li>
prepare reports of findings and secure settlements with insureds and claimants</li><li>
use claims-handling software, company car and mobile applications to adjust loss in a paperless environment</li><li>
provide superior and professional customer service</li><li>
once eligible, become a certified and active Arbitration Panelist</li></ul>
To be an Entry Level Claims Representative:
The pay range for this position is $57,000 - $79,800 annually. The pay determination is based on the applicant&rsquo;s education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.
Be equipped with:<ul><li>
be available and communicative during your regular business hours</li><li>
a desire to learn about the insurance industry and provide a great customer experience</li><li>
the ability to work unsupervised</li><li>
excellent verbal and written communication skills</li><li>
strong interpersonal skills</li><li>
excellent problem-solving, negotiation, organizational and prioritization skills</li><li>
preparedness to follow-up with others in a timely manner</li><li>
a valid driver&rsquo;s license</li></ul>
Bring education or experience from:<ul><li>
a bachelor&rsquo;s degree</li><li>
AINS, AIC, or CPCU designations preferred</li></ul>
Benefits in addition to compensation include:<ul><li>
company car</li><li>
company stock options, including Restricted Share Units and Incentive based stock options</li><li>
paid time off (PTO)</li><li>
401K with 6% company match</li></ul>
To be an Experienced Claims Representative:
The pay range for this position is $62,000 - $94,500 annually. The pay determination is based on the applicant&rsquo;s education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.
Be equipped with:<ul><li>
be available and communicative during your regular business hours</li><li>
multi-line claims experience preferred</li><li>
ability to completely assess auto, property, and bodily injury type damages</li><li>
capacity to work unsupervised</li><li>
excellent verbal and written communication skills</li><li>
strong interpersonal skills</li><li>
excellent problem-solving, negotiation, organizational, and prioritization skills</li><li>
preparedness to follow-up with others in a timely manner</li><li>
a valid driver&rsquo;s license</li></ul>
Bring education or experience from:<ul><li>
one or more years of claims handling experience</li><li>
AINS, AIC, or CPCU designations preferred</li><li>
bachelor&rsquo;s degree or equivalent experience required</li></ul>
Benefits in addition to compensation include:<ul><li>
company car</li><li>
company stock options, including Restricted Share Units and Incentive based stock options</li><li>
paid time off (PTO)</li><li>
401K with 6% company match</li></ul>
Enhance your talents<div>
Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you&rsquo;re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional &ndash; all while enjoying a meaningful career.</div><div>
Enjoy benefits and amenities</div><div>
Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities.</div><div>
Embrace a diverse team</div><div>
As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to about those rights.</div></div></div>

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