claims supervisor

Interactive Insurance Brokers LLC

An insurance brokerage firm in Dubai is seeking a Claims Operations Supervisor for Pet Insurance to manage claims processing and oversee departmental operations. The ideal candidate will have veterinary clinic experience, excellent communication skills, and a strong customer service orientation. Responsibilities include educating pet owners, managing the claims process, and training sales teams on pet insurance products.

Pet Insurance Claims Operations Leader - Dubai

GEICO

<div>At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers&rsquo; expectations while making a real impact for our company through our shared purpose.
When you join our company, we want you to feel valued, supported and proud to work here. That&rsquo;s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
Manages unit of assigned FPM Litigation Supervisors. Responsible for workflow, administration, developing employee technical skills, and evaluating performance of FPM Supervisors. Provides high-level technical advice and supervision on litigated cases.
We offer a flexible work environment that requires an individual to be in the office 4 days per week.
Role Responsibilities:<ul><li>
Manages a team of claims professionals who handle PIP billing for treatment arising out Auto insurance.</li><li>
Manages workflow and ensures quality control.</li><li>
Reviews case authority and reserves on claims.</li><li>
Accountable for reviewing, auditing, and approving legal expenses and fees.</li><li>
Responsible for hiring, employee development, performance evaluation, counseling, and all manager related administrative functions.</li><li>
Responsible for ensuring claim documentation records are current and complete across the team.</li><li>
Ensures that all policies and procedures, including compliance, regulatory, performance and customer service standards are met or exceeded.</li><li>
Within authority limit, independently analyzes, and helps support, investigate, negotiate and resolve claims/litigation.</li><li>
Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.</li><li>
Accountable to deliver on department goals.</li><li>
Collaborates with counsel on litigation if necessary.</li></ul>
Minimum Qualifications:<ul><li>
Claims supervisor experience required</li><li>
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.</li><li>
Demonstrated ability to drive results.</li><li>
Excellent verbal and written communication skills.</li></ul>
Preferred Qualifications:<ul><li>
2+ years of PIP/MP claims handling experience and/or experience handling complex litigation claims preferred</li></ul> 
Annual Salary
$101,475.00 - $189,625.00
The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate&rsquo;s work experience, education and training, the work location as well as market and business considerations. 

At this time, GEICO will not sponsor a new applicant for employment authorization for this position. 
The GEICO Pledge:
Great Company: At GEICO, we help our customers through life&rsquo;s twists and turns. Our mission is to protect people when they need it most and we&rsquo;re constantly evolving to stay ahead of their needs.
We&rsquo;re an iconic brand that thrives on innovation, exceeding our customers&rsquo; expectations and enabling our collective success. From day one, you&rsquo;ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people&rsquo;s lives.
Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career &ndash; and your potential &ndash; in mind. You&rsquo;ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.
Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.
As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.
Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.<ul><li>
Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family&rsquo;s overall well-being.</li><li>
Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.</li><li>
Access to additional benefits like mental healthcare as well as fertility and adoption assistance.</li><li>
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.</li></ul>
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.</div>

FPM Litigation Manager

Al Ghandi Group Enterprises

Role Description:A Warranty Supervisor is responsible for communicating and controlling warranty claims from manufacturer system and supporting and guiding warranty administrators, internal staff or customers with their vehicle warranty needs, whilst perfectly recording the required information as per the manufacturer&rsquo;s warranty policy and procedures. They would also have to coach and work with warranty administrators, internal and external teams to ensure the manufacturer&rsquo;s warranty policy and procedures are followed with regards to recording, diagnosis and claiming. They would also ensure reconciliation from invoice to claim is checked and any deficiencies are raised for management intervention. They also ensure parts are tagged correctly, returned or stored as required for the specific period. Able to self-audit and understand any operational requirements or coaching to enable perfect warranty audits. They need to be vigilant and strict with manufacturer&rsquo;s warranty policy and procedures and ensure they deliver a class leading customer experience to allow the achievement of the highest level of customer satisfaction, resulting in &ldquo;completely satisfied&rdquo; customers.A warranty Supervisor is the main point of contact within the warranty team, work closely with service, parts, PDI and Bodyshop team, and is the link between operation and the manufacturer, and when required they will meet customer.Operational Responsibilities;<ul><li>Building relationships and trust with workshop and reception team.</li><li>Guarantees warranty claim management internally, whilst ensuring claims processing is on time, with providing any further requirements to enable claims payment, whilst closely monitoring rejected claims, claims for resubmission and pending payments.</li><li>Reconciles all warranty receivables with payments, any deficiency is raised to management for their investigation.</li><li>Works alongside parts to ensure any required manufacturer campaign/bulletin/ technical updates are available to support our customers.</li><li>Manages claim submission, whilst monitoring any required KPI&rsquo;s.</li><li>Identifying internal needs relating to warranty and confidently recommending and demonstrating appropriate coaching methods to enable non-rejected claims.</li><li>Ensure customer and vehicle data is reviewed and is updated and accurately recorded in DMS.</li><li>Confirm all paperwork and documentation is arranged and recorded correctly and is clear and fully explained to enable detailed understanding.</li><li>Ensure recall completion at branch level is as required and any non-compliance is raised to management for their intervention.</li><li>Process the claim as per manufacturer policy and procedures on time, providing any further requirements to enable claim payment, closely monitoring rejected claims, claims for submission and pending payments.</li><li>Manages claim submission and monitor any required KPI&rsquo;s.</li><li>Coach and work with workshop and parts team to ensure the manufacturer&rsquo;s warranty policy and procedures are followed regarding recording, diagnosis and claiming.</li><li>Ensure parts are tagged correctly, returned or stored as required for the specific period and in order.</li><li>Able to self-audit and understand any operational requirements or coaching to enable perfect warranty audits.</li><li>Timely information to workshop team related to warranty requirement, to ensure no claim rejection.</li><li>Continually verifies criteria requirements by manufacturer, keeping information supplied up to date, whilst ensuring training for themselves at required levels.</li><li>Keeps aftersales team updated on warranty policy and procedure changes, recall and service bulletin launches.</li><li>Ensure recall completion and raise to management for any non-compliance.</li><li>Files and maintains all the manufacturer required information.</li><li>Comply with all company policies and procedures including GM policy and procedures, security, health, safety, quality and environmental policies etc.</li></ul>Knowledge, Qualifications &amp; Skills required;<ul><li>Minimum of 2 years&rsquo; proven experience in a warranty supervisor role.</li><li>Excellent attention to details, and strict procedural compliance to meet manufacturer policy and procedures.</li><li>Disciplined time management.</li><li>Logical thinker with solid problem-solving attributes.</li><li>Able to work under pressure.</li><li>Skilled supervisory and administrative abilities inc. computer competency.</li><li>Able to work alongside workshop teams, reliable, assertive and flexible personality</li><li>Capable of managing multiple responsibilities simultaneously (multi-task).</li><li>Competent to manage teams to enable full understanding and specified requirements to meet manufacturer policy and procedures.</li><li>Excellent in verbal and written English communication.</li><li>Bachelor/Diploma of Engineering.</li><li>Understanding of vehicle and aftersales processes.</li><li>A strong understanding of automotive technology and the automotive industry.</li><li>Familiarity of DMS and manufacturer&rsquo;s warranty management systems.</li><li>Relevant training and/or certifications as a warranty supervisor.</li></ul>Job Type: Full-time

Warranty Supervisor

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