client care coordinator

Davis Wright Tremaine LLP

<div><div>This is an exciting opportunity to work for one of the top law firms in the U.S.! Davis Wright Tremaine LLP is looking for a <b>Client Program Coordinator </b>to join our team in our <b>Seattle, Portland, San Francisco, </b>or <b>Los Angeles </b>offices.
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</div><div>This position offers the flexibility to be fully remote while working within reasonable commuting distance from any of our offices.</div><div>
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This position is responsible for providing high level support for client program teams, including overseeing matter management, contributing to process flow organization, and serving as a liaison between the client, the firm's timekeepers, and interoffice departments. More specific responsibilities include running conflict checks, maintaining knowledge management resources, and coming up with creative solutions to business opportunities. It requires someone who is highly detail orientated, exercises sound judgment, and possesses strong administrative, organizational, and interpersonal skills while prioritizing and managing multiple assignments. This position will require the candidate to bill the client for certain activities as directed by your manager.</div><p></p><div>
At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled.</div><div></div><p><b><br>
On a typical day you will:
</b></p><div><b>Service Delivery
</b></div><div>The Client Experience Team works to augment the traditional legal services provided to clients through proactive communication, actionable reporting, and strategic client satisfaction initiatives. The Client Program Coordinator is expected to:</div><ul><li>
Work with lawyers and staff to meet service expectations and address specific problems or opportunities to enable the firm to provide excellent, differentiated service</li><li>
Work with legal teams and staff departments to help drive service innovation to deliver service more efficiently, effectively and profitably, including evaluating and developing new business process opportunities using technology, process improvement, legal project management, and alternative staffing</li><li>
Be willing and able to learn new technology tools (such as legal project management, data visualization, and document automation) to create efficiencies and add value to the client team</li><li>
Support the onboarding and integration of new personnel to meet client needs, including attorneys, paralegals, and staff</li><li>
Certain service delivery and project management activities will be billable to the client as directed by your manager</li></ul><div><b>
Project Management
</b></div><div>The Client Experience Team is responsible for managing numerous requests that affect the firm&rsquo;s legal teams, the client&rsquo;s legal operations team, and corresponding success metrics, requiring deft management of time and resources. The Client Program Coordinator is expected to manage their own tasks and to:</div><ul><li>
Act as a point of contact for the program team and responsible attorneys to intake new requests from clients, run conflict checks, and route work to timekeepers</li><li>
Edit and oversee upkeep of client-facing matter management sites</li><li>
Track and report on project plans and deliverables in support of client leadership</li><li>
Assist with the implementation of project management frameworks for the matters they support, that enable firm leadership to track progress against and adherence to the stated scope of work</li></ul><p><b>
Join us if you have:</b></p><ul><li>
1+ years&rsquo; experience in legal services or other services industry</li><li>
A high school diploma or GED certification; Bachelor&rsquo;s degree preferred</li><li>
Ability to effectively handle multiple projects simultaneously with high attention to detail and minimal supervision</li><li>
Ability to work in a team-oriented, service focused environment and to handle stressful situations in a calm, composed manner</li><li>
Problem solving skills, with a focus on how we can provide a solution and not the reasons we cannot</li><li>
Strong communication skills in English, both verbal and written, including interpersonal skills</li><li>
Ability to learn new technologies quickly and independently</li><li>
Proficiency with Microsoft Outlook, Excel, Word, PowerPoint, Visio, and OneNote</li><li>
Familiarity with Microsoft Power BI, Tableau, HighQ, Azure DevOps, and Microsoft SharePoint preferred</li><li>
Availability and willingness to work overtime as needed or requested</li></ul><p><b>
Who We Are</b></p><div>
Davis Wright Tremaine LLP is an AmLaw 100 law firm with 10 offices nationwide. We are relentlessly committed to client service and look for candidates who share that commitment. At DWT, client service means having empathy for each client&rsquo;s and each lawyer&rsquo;s work and personal pressures, business objectives, and legal needs; anticipating their needs; and having the capabilities and commitment to deliver what matters most to them.</div><p><b>
What&rsquo;s in it For You?</b></p><div>
DWT offers competitive compensation in addition to ample benefits including but not limited to:</div><ul><li>
Choice of health and vision insurance plans</li><li>
2 paid volunteer days for qualifying community service work</li><li>
Dental plan</li><li>
Fertility and adoption benefit</li><li>
Paid sabbatical after 13 years of service</li><li>
Tuition reimbursement</li><li>
Commuter benefits</li><li>
Retirement contribution</li></ul><div>
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This job description intends to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to include all duties and responsibilities.</div><p></p><div><b>
Washington State
</b></div><div>The annualized salary range for this position in Washington is $62,000 to $68,000 ($31.79 to $34.87 hourly). Actual pay will be adjusted based on the candidate&rsquo;s education, training, experience and other job-related factors permitted by law. Full time employees may be eligible for a bonus, health insurance with an optional HSA, long term disability, dental insurance, vision care, telemedicine and virtual short term solution based counseling services, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, subsidized backup care and caregiving resources, 401(k), vacation, sick time, 11 paid holidays each year and an employee assistance program. For full-time employees, the initial vacation benefit is 15 days per year and 11 days of sick leave per year, accrued bi-weekly. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary long term care, and pet insurance. Commuter and Transit programs are also available.</div><div><b>
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California</b></div><div>
The annualized salary range for this position in Los Angeles is $62,000 to $71,000 ($31.79 to $36.41 hourly); and in San Francisco is $79,000 to $85,000 ($40.51 to $43.59 hourly). Actual pay will be adjusted based on experience and other job-related factors permitted by law. Full time employees may be eligible for a bonus, health insurance with an optional HSA, long term disability, dental insurance, vision care, telemedicine and virtual short term solution based counseling services, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, subsidized backup care and caregiving resources, 401(k), vacation, sick time, and an employee assistance program. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary long term care, and pet insurance. Commuter and Transit programs are also available.</div><div><b>
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Davis Wright Tremaine LLP fosters a culture where all talented individuals&mdash;including those who are traditionally underrepresented in the legal profession&mdash;can have, and can see, paths to success. Our commitment to diversity, equity, and inclusion sits on four pillars: Community, Growth, Education, and Engagement. Learn more about the firm&rsquo;s commitment to DEI here:</i><b><i>www.dwt.com/dei</i></b>.</div><div><br>
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Davis Wright Tremaine provides reasonable accommodations for those who need them to complete the application or recruiting process and for employees who need reasonable accommodations to perform the essential functions of their positions due to a disability or for religious reasons. If you need to request accommodation during the application or recruiting process, please email </i><i>humanresources_confidential@dwt.com</i><i>.</i></div><div>
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#LI-AF1</div></div>

Client Program Coordinator

Dr. Aravind's IVF Fertility & Pregnancy Centre

<p><b>Job Title: Couple Coordinator / Patient Care Coordinator (IVF)</b></p><p><b>Job Description :</b></p><p>To act as the <b>single point of contact for IVF couples</b>, coordinating medical procedures, counselling schedules, investigations, billing, and follow-ups to ensure a smooth and stress-free treatment journey.</p><p><b>Roles &amp; Responsibilities:</b></p><ul><li>Coordinate and guide couples through <b>IVF / IUI / fertility treatment processes</b></li><li>Schedule and manage <b>appointments, scans, procedures, and follow-ups</b></li><li>Explain treatment flow, investigations, and timelines (non-clinical)</li><li>Liaise between <b>doctors, nurses, embryologists, lab, pharmacy, and billing</b></li><li>Ensure completion of <b>consent forms, documentation, and case files</b></li><li>Support couples emotionally and ensure patient comfort</li><li>Track treatment progress and update records accurately</li><li>Coordinate billing estimates, package explanation, and payment follow-ups</li><li>Handle patient queries, feedback, and grievances politely</li><li>Maintain <b>confidentiality and ethical standards</b></li><li>Ensure adherence to hospital SOPs and NABH guidelines</li><li>Assist in discharge summary coordination and post-treatment follow-ups</li></ul><p><b>Skills &amp; Competencies:</b></p><ul><li>Excellent communication and counselling skills</li><li>Empathy, patience, and patient-centric approach</li><li>Ability to handle sensitive cases and emotional situations</li><li>Basic medical knowledge of IVF (training will be provided)</li></ul><p><b>Qualification:</b></p><ul><li>Graduate in <b>Life Sciences / Nursing / Social Work / Psychology </b></li><li>Experience in <b>IVF / Hospital / Healthcare coordination</b> preferred</li></ul><p><b>Experience:</b></p><ul><li>1&ndash;5 years in IVF coordination and patient care</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: ₹15,000.00 - ₹25,000.00 per month</p><p>Benefits:</p><ul><li>Provident Fund</li></ul><p>Work Location: In person</p>

Patient Care Coordinator

Allo Health

<p><b>Preferred Male Candidate</b></p><p><b>About Us:</b></p><p>Allo Health is India&rsquo;s first digital health clinic, promoting men's wellness for everyone. The company provides personalised, judgement-free, and discreet healthcare to guide customers through every step of their journey.</p><p>We are seeking a dedicated and proactive Patient Care Coordinator to join our team. The primary focus of this role will be to manage daily clinic operations, deliver an excellent patient experience, and support coordination between clinics and central teams. The ideal candidate will have great communication skills, a strong sense of responsibility, and the ability to manage multiple tasks effectively.</p><p><b>Key Responsibilities &ndash; Operations:</b></p><ul><li><b>Daily Operations:</b> Ensure the clinic is patient-ready before doctor arrival, manage patient handling, perform daily medicine audits, and conduct weekly cash deposits.</li><li><b>Patient Feedback:</b> Collect and report reviews and feedback from patients to improve service delivery.</li><li><b>Inventory &amp; Utilities Management:</b> Monitor and replenish essential clinic supplies including gloves, sanitizers, bags, syringes, etc.</li><li><b>Relationship Management:</b> Maintain good working relationships with clinic staff, owners, and partners to ensure smooth day-to-day operations.</li><li><b>Reporting &amp; Coordination:</b> Send daily performance updates, respond to central/city team tasks, and ensure timely follow-through on assigned actions.</li></ul><p><b>Qualifications and Skills:</b></p><ul><li>Experience in clinic operations or patient-facing roles, preferably in the healthcare industry.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and multitasking abilities.</li><li>Familiarity with digital tools and basic Microsoft Office programs.</li><li>Ability to work independently and collaboratively.</li><li>Flexibility to travel across locations when required.</li></ul><p>Job Type: Full-time</p><p>Pay: ₹20,000.00 - ₹25,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you open to work on weekends?</li><li>What is your Current CTC?</li><li>What is your Expected CTC?</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Healthcare management: 1 year (Preferred)</li></ul><p>Location:</p><ul><li>Borivali, Mumbai, Maharashtra (Preferred)</li></ul><p>Work Location: In person</p>

Patient Care Coordinator - Borivali

Dillingham Insurance

<div><p>The Senior Client Coordinator plays a critical client-facing and operational role within the Employee Benefits team. This position provides advanced support to our Large Account Managers, manages escalated client issues, oversees key operational workflows, and leads compliance and renewal processes. The role requires effective communication skills, technical expertise, and the ability to manage complex tasks independently.</p><br>
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Key Responsibilities:</b></p>
<p><b>
Client Support</b></p>
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 Provide day-to-day support for client inquiries, including escalated claim and billing issues.</li><li>
 Serve as a direct liaison between clients, carriers, and vendors.</li><li>
 Manage all client and carrier contact updates in BKB.</li><li>
 Coordinate carrier and vendor trainings with client HR teams.</li><li>
 Attend regular client meetings during onboarding, implementation, and check-in cycles.</li><li>
 Coordinate Medicare-related support with internal specialists.</li></ul><br>
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Operational Responsibilities</b></p>
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 Maintain and update EPIC, BKB, and related documentation.</li><li>
 Add and manage BKB activities for Senior Account Managers.</li><li>
 Create invoice requests and coordinate with Accounting.</li><li>
 Lead implementations, including new carriers, plans, and benefit administration setups.</li><li>
 Support research, project tasks, and data management for Account Managers.</li></ul><br>
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Renewals and Plan Management</b></p>
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 Collect RFP data from carriers and clients.</li><li>
 Scrub census files and prepare for carrier distribution.</li><li>
 Manage RFP workflow directly in BKB.</li><li>
 Draft carrier termination letters.</li><li>
 Draft renewal summaries and assist with implementation tasks.</li><li>
 Coordinate carrier giveaways for OE meetings, health fairs, and client engagement.</li><li>
 Collect and review plan documents, summaries, policies, and certificates.</li><li>
 Coordinate all BPA and BAA documentation with clients and carriers.</li></ul><br>
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Client Education and Communication</b></p>
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 Create customized open enrollment materials, including benefit guides, annual notices, and broker disclosures.</li><li>
 Coordinate Spanish translation needs for client materials.</li><li>
 Support client education initiatives, presentations, and communication plans.</li></ul><br>
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<p><b>
Compliance and Documentation</b></p>
<ul><li>
 Manage Form 5500 filings and related client communication.</li><li>
 Create and update Wrap and POP documents.</li><li>
 Communicate PCORI, Gag Clause Attestation, RxDC, and non-discrimination testing information.</li><li>
 Support ACA vendor coordination as applicable.</li><li>
 Manage compliance assessment templates and complete assessments with clients.</li><li>
 Manage the Compliance Dashboard and Mineral access, training, and utilization.</li><li>
 Coordinate dependent audits as needed.</li></ul><p><b>
Qualifications</b></p>
<ul><li>
Bachelor&rsquo;s degree in Business Administration, Human Resources, or related field (or equivalent industry experience).</li><li>
3-5+ years of experience in Employee Benefits, insurance brokerage, or related HR/benefits administration role.</li><li>
Life, Health, &amp; Accident Producer License preferred.</li><li>
Prior experience supporting mid-size to large group (50&ndash;500+) clients strongly preferred.</li><li>
Proven success managing client-facing responsibilities, including escalations, meetings, and vendor coordination.</li><li>
Experience with EPIC, Brokerage Builder (BKB), or similar agency management/CRM platforms.</li><li>
Proficient in Microsoft Excel (VLOOKUP, filters, pivot tables preferred), Word, and PowerPoint.</li></ul>
<p><b>
Key Competencies</b></p>
<ul><li>
 Customer-focused with a commitment to delivering high-quality service.</li><li>
 Ability to prioritize and manage multiple tasks effectively.</li><li>
 Problem-solving mindset and ability to manage escalations professionally.</li><li>
 Knowledge of regulatory and compliance requirements in the employee benefits space is a plus.</li></ul>
<p><b>
Work Environment:</b>
</p><ul><li> This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.</li></ul></div><p></p>

Employee Benefits Sr. Client Coordinator

Seven Wellness Club

<div><div>The Patient Coordinator plays a critical role in ensuring a seamless and positive patient experience at the Clinic. Acting as the first point of contact for patients, this role involves managing appointments, handling patient inquiries, assisting with administrative tasks, and supporting the Clinic Manager in ensuring smooth clinic operations. The Patient Coordinator is responsible for maintaining excellent patient relationships, ensuring high levels of customer satisfaction, and contributing to the clinic&rsquo;s overall efficiency.</div><div></div><div><br>
1. Patient Coordination &amp; Customer Service
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</div><ul><li>Serve as the primary point of contact for patients, addressing inquiries and providing information on clinic services.<br>
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Greet patients in a professional and friendly manner, ensuring a welcoming atmosphere.<br>
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Schedule, reschedule, and confirm patient appointments, ensuring optimal scheduling to minimize wait times.<br>
</li><li>
Assist patients with pre-appointment paperwork, insurance verification, and necessary documentation.<br>
</li><li>
Address and resolve patient concerns and complaints in a timely and professional manner.<br>
</li><li>
Educate patients on available treatments, diagnostic screenings, and wellness programs offered at the clinic.<br>
</li></ul><div>
2. Administrative Support<br>
</div><ul><li>
Maintained accurate and up-to-date patient records in the clinic management system.<br>
</li><li>
Assist with patient check-in and check-out processes, ensuring all necessary documents and payments are collected.<br>
</li><li>
Coordinate with medical and non-medical staff to ensure a smooth patient journey through the clinic.<br>
</li><li>
Supported the Clinic Manager in daily administrative tasks, including report generation and operational coordination.<br>
</li><li>
Assist in maintaining front desk and waiting areas to ensure a clean, organized, and professional environment.<br>
</li></ul><div>
3. Appointment &amp; Scheduling Management<br>
</div><ul><li>
Manage the clinic&rsquo;s appointment booking system to maximize efficiency and minimize gaps in the schedule.<br>
</li><li>
Follow up with patients to confirm appointments and provide necessary pre-appointment instructions.<br>
</li><li>
Monitor appointment cancellations and implement strategies to reduce no-shows.<br>
</li><li>
Coordinate with doctors, nurses, and wellness practitioners to optimize their schedules and availability.<br>
</li></ul><div>
4. Billing &amp; Insurance Assistance<br>
</div><ul><li>
Assist patients with insurance queries and coordinate with the finance team to ensure proper documentation for claims.<br>
</li><li>
Processed patient payments, generated invoices, and provided payment receipts.<br>
</li><li>
Maintain knowledge of insurance policies and eligibility requirements to help patients navigate their coverage.<br>
</li></ul><div>
5. Compliance &amp; Quality Assurance<br>
</div><ul><li>
Ensure adherence to DHA regulations regarding patient confidentiality and medical records management.<br>
</li><li>
Assist in maintaining compliance with clinic policies, procedures, and industry best practices.<br>
</li><li>
Monitor and report any operational issues affecting patient experience or compliance.<br>
</li></ul><div>
6. Communication &amp; Relationship Management<br>
</div><ul><li>
Foster strong relationships with patients by ensuring clear and effective communication.<br>
</li><li>
Act as a liaison between patients and healthcare providers to facilitate smooth information flow.<br>
</li><li>
Gather patient feedback and suggest improvements to enhance service quality and patient satisfaction.<br>
</li><li>
Work closely with the marketing team to promote patient engagement initiatives and wellness programs.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><ul><li>
Bachelor's degree in Healthcare Administration, Business Administration, or a related field preferred.
<br>
</li><li>Minimum 2+ years of experience in a client-facing role within a healthcare or wellness facility.<br>
</li><li>
Strong understanding of clinic operations, patient coordination, and customer service principles.<br>
</li><li>
Knowledge of Dubai Healthcare Authority (DHA) regulations is a plus.<br>
</li><li>
Experience with appointment scheduling software and electronic medical records (EMR) systems.<br>
</li><li>
Excellent organizational skills with strong attention to detail.<br>
</li><li>
Exceptional communication and interpersonal skills, with fluency in English (Arabic proficiency is a plus).<br>
</li><li>
Ability to handle sensitive patient information with discretion and professionalism.</li></ul><div></div><div><b><br>
Key Competencies:</b></div><br>
<div></div><ul><li>
Customer Service Excellence: Ability to provide a warm and engaging patient experience.<br>
</li><li>
Organizational Skills: Capable of handling multiple tasks efficiently and ensuring smooth scheduling.<br>
</li><li>
Attention to Detail: Ensuring accuracy in patient records, billing, and scheduling.<br>
</li><li>
Communication &amp; Interpersonal Skills: Strong ability to interact effectively with patients, staff, and management.<br>
</li><li>
Problem-Solving &amp; Adaptability: Ability to resolve patient concerns and adapt to a fast-paced healthcare environment.<br>
</li><li>
Technology Proficiency: Comfort with clinic management software and digital patient records.</li></ul></div><div></div>

Clinic Patient Coordinator

Talbert House

<div><div><div><p>Position Summary:</p><p>
Responsible for the full client care cycle including: assessing, planning, implementing, monitoring, and evaluating actions required to meet the clients&rsquo; health and human services needs.</p></div></div><div><div><p><br>
Position Description:</p><ul><li>
Working with offsite support, coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered</li><li>
Maintain caseload and productivity by maintaining regular contact with clients to monitor and assess progress</li><li>
Handle case assignments, draft service plans, review case progress and determine case closure with growing independence</li><li>
Deliver on-going services to clients which may include: crisis intervention, advocacy, medication monitoring, transportation assistance, budgeting, housing assistance, and referral and linkage to community resources as needed</li><li>
Assist in helping clients achieve wellness and autonomy through supportive counseling and facilitating multiple care aspects (care coordination, information sharing, etc.)</li><li>
Develop and/or implement individualized client service plans and ensure compliance with applicable standards and agency policies</li><li>
Document all clinical activities to meet specific program, funder and credentialing entity criteria timely and with accuracy</li><li>
Participate in treatment team and assist in making recommendations for client status changes</li><li>
May lead educational groups and/or facilitate group curriculum</li><li>
May require transportation of clients in vehicle</li><li>
Adhere to professional standards as outlined by protocols, rules and regulations</li><li>
Other duties as assigned</li></ul><div><div><div><p>
Required Knowledge, Skills and Abilities:</p><ul><li>
Ability to learn case management principles, healthcare management and reimbursement requirements</li><li>
Excellent organizational and time management skills</li><li>
Effective verbal and written communication skills</li><li>
Ability to relate to and interact with a wide variety of people</li><li>
Advanced level problem solving skills and ability to multi-task while prioritizing</li><li>
Ability to utilize technology including electronic service documentation system</li><li>
Basic computer skills with ability to navigate Microsoft applications including but not limited to Word, Outlook, Excel, Teams. and Power Point</li></ul></div></div><div><div><p><br>
Job Requirements:</p><ul><li>
Bachelor&rsquo;s Degree in Behavioral Science or related field, or equivalent work experience as allowed/required by regulatory bodies</li><li>
Valid driver license and auto insurance</li></ul></div></div><div><div><p><br>
Essential Functions/Physical Demands:</p><ul><li>
Positional: Driving in accordance with job duties assigned. Occasional standing and walking. Occasional to frequent sitting.</li><li>
Gross Mobility: Rare climbing, or crawling. Infrequent balancing, stooping, kneeling, or crouching. Frequent to constant reaching and handling.</li><li>
Sensory: Rare tasting/smelling. Infrequent use of color vision. Occasional use of far visual acuity, depth perception, and field of vision. Frequent use of near and midrange visual acuity, and visual accommodation. Frequent to constant talking.</li></ul><p>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.</p></div></div></div></div></div></div>

Case Manager - Behavioral Health (1st Shift)

Remedy Yards

<p>Dear Job seekers</p><p>Hope you are doing well\</p><p>We have an urgent requirement of <b>Patient Care Cordinator for Chennai location</b></p><p><b>Job location Avadi, Chennai</b></p><p><b>Jod discription</b></p><ul><li>Co ordination between patients and the doctors</li><li>Explain the the nature of treatments</li><li>Duration and the advantages about the process of treatment</li><li>Explain the cost and why it is costly</li><li>Follow up with the patients regularly and ensure that they can able under go the treatment</li><li><b>candidate should have experience in fertility counseling</b></li></ul><p>Interested candidate kindly share resume on mail or whattsup cv on 8299779351</p><p><b>Regards</b></p><p><b>Remedy yards</b></p><p><b>Priya(HR)</b></p><p><b>www.remedyyards.com</b></p><p><b>8299779351</b></p><p>Job Types: Full-time, Permanent</p><p>Pay: ₹22,000.00 - ₹30,000.00 per month</p><p>Work Location: In person</p>

Patient Care Coordinator (Female)

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