client care coordinator

SkinSpirit

<div>
 
 Department:
 
 Administrative
 
 
 
 Location:
 
 Nordstrom &ndash; NorthPark
 
 
 
 Compensation:
 
 $20.00 - $28.00 / hour
 
 
 
 Description
 
 
 
 Celebrating 20+ years of excellence, SkinSpirit is a top destination for aesthetic skincare and body-with over 60 locations nationwide. Our highly trained experts are the best in the industry-renowned for personalized service deliver safe, effective, medically-proven treatments and optimal results. SkinSpirit is here to ensure you find joy in your skincare journey and happiness in the results you're looking for.
 
 
 We thrive in a people-first culture with an authentic emphasis on wellbeing. As we grow, we reinforce the integrity of our unique culture by leading with love and an unparalleled passion for what we do. We offer world-class training and education. And as industry leaders we're always innovation-bringing stat-of-the-art equipment and services to our clinics. Join the SkinSpirit experience!
 
 
 The Client Care Coordinator is primarily responsible for providing support with the daily activities of a medical spa including telephone coverage, appointment scheduling, registration, opening and closing transactions and client care.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Candidate MUST be available to work any shift to support business needs, including weekday, weekend and evening shifts.
 </li>
 <li>
 Provide excellent client care and customer service
 </li>
 <li>
 Answer and screen high volume of inbound phone calls
 </li>
 <li>
 Manage appointments (scheduling, moving and canceling appointments)
 </li>
 <li>
 Actively promote the clinic, treatments, services, products, as well as programs, promotions and/or discounts available
 </li>
 <li>
 Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction
 </li>
 <li>
 Accurately complete client transactions
 </li>
 <li>
 Manage multiple responsibilities while maintaining composure, always keeping the clients a priority
 </li>
 <li>
 Perform opening and closing duties of the clinic
 </li>
 <li>
 Efficiently provide basic office administrative support tasks including but not limited to mailing, faxing, sorting, typing and filing
 </li>
 <li>
 Maintain complete confidentiality in all guest matters in accordance with company policy
 </li>
 <li>
 Assist with other duties and projects as assigned by management
 
 
 </li>
 </ul>
 
 What You Will Bring
 
 
 
 Skills, Knowledge &amp; Expertise
 
 
 <ul>
 <li>
 High School Diploma or GED required; AA preferred
 </li>
 <li>
 1+ years of customer or sales experience required; experience in an aesthetic setting preferred
 </li>
 <li>
 Social media experience desired
 </li>
 <li>
 Exceptional customer service skills
 </li>
 <li>
 Ability to be efficient and productive in a fast-paced environment
 </li>
 <li>
 Ability to multi-task, prioritize, and organize with a consistently high level of accuracy
 </li>
 <li>
 Must be a team player
 </li>
 <li>
 Ability to work as part of a team and take initiative independent of direct supervision
 </li>
 <li>
 Knowlege of: Internet, Outlook, Excel, Word and the ability to learn new software quickly
 </li>
 <li>
 Excellent, written, verbal and interpersonal skills
 </li>
 <li>
 Great attention to detail and accuracy
 </li>
 <li>
 Consistently demonstrates good judgement, strong character and personality, ethics and high standards of performance
 </li>
 <li>
 Experience in medical office/understanding of cosmetic procedures/skin care products
 </li>
 <li>
 Experience with Zenoti or other POS systems preferred by not required
 
 
 </li>
 </ul>
 Physical Requirements
 
 
 <ul>
 <li>
 Prolonged periods of:
 </li>
 <ul>
 <li>
 Sitting at desk and working on a computer
 </li>
 <li>
 Repeating of same movements
 </li>
 <li>
 Talking and hearing
 </li>
 </ul>
 <li>
 Occasional periods of:
 </li>
 <ul>
 <li>
 Standing, walking, use of hands and fingers, handling or feeling
 </li>
 <li>
 Reaching with hands and arms
 </li>
 <li>
 Climbing or balancing, stooping, kneeling, crouch or crawl
 </li>
 <li>
 Occasionally lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds
 
 </li>
 </ul>
 </ul>
 
 Benefits
 
 
 
 We offer a competitive benefits package which includes generous employee discounts, Friends &amp; Family discounts and a beautiful working environment with a stellar team. We also offer paid holidays and a 401k plan with a company match program. For full-time employees (24+ hours) we offer Medical, Vision, and Dental insurance.
 
 
 
 Notices for Applicants
 
 
 
 Notice at Collection
 
 
 Privacy Policy for California Residents
 
 
 SkinSpirit participates in
 
 E-Verify
 
 ; To learn more please visit E-Verify.gov - Employee Rights and Responsibilities
 
 
 
 SkinSpirit is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We seek to
 
 hire
 
 on the basis of merit, competence, performance, and business needs.
 
</div>

Client Care Coordinator

DAYBREAK

<div>Summary
Provide individualized, therapeutic-based support to youth and young adults (YYAs) experiencing homelessness. Support YYAs in quickly securing safe and stable housing while connecting them to resources that promote long-term stability and overall well-being. Work closely with clients to create individualized service plans that emphasize self-sufficiency, community integration, and holistic care, tailored to each client&rsquo;s unique needs and strengths.
The Care Coordinator builds trusting relationships with YYAs and collaborates with service providers to connect clients to housing, employment, healthcare, and personal development opportunities. This role requires active collaboration and teamwork to meet client needs, achieve program goals, and ensure consistent adherence to policies and procedures. The role requires strong communication skills, cultural competence, persistence, and a passion for helping young people move from homelessness to stability and independence.
Duties and Responsibilities
Case Management and Client Support<ul><li>
Ensure all care coordination and housing-focused services are rooted in Housing First for Youth principles, prioritizing rapid placement in stable housing without preconditions while offering flexible, youth-centered support that promotes independence and resilience for long-term success.</li><li>
Provide individualized case management services, life skills education, and linkage to educational, employment, financial, medical, housing, and other social resources tailored to the YYA&rsquo;s treatment plan goals.</li><li>
Foster life skill development, social skills enhancement, and housing stability through personalized support, empowering YYAs to overcome challenges and achieve their goals.</li><li>
Develop and oversee the implementation of individualized treatment plans with YYAs and their service teams, identifying strategies or treatment options to ensure progress toward YYA goals.</li><li>
Engage, mentor, and meet with YYAs regularly as determined by program standards, promoting trusting relationships while delivering care coordination services that align with Housing First for Youth principles, including YYA choice and trauma-informed approaches.</li><li>
Conduct home visits as needed, ensuring at least one visit per month to the YYA&rsquo;s apartment to assess progress and identify areas for growth as they work towards independence.</li><li>
Assist YYAs in developing schedules to track activities and appointments, ensuring consistency and follow-through. Accompany YYAs to court dates, SSI hearings, and other appointments, advocating for their needs when appropriate.</li><li>
Assist YYAs in developing an exit plan and provide aftercare services to ensure long-term housing stability.</li></ul>
Collaboration and Coordination<ul><li>
Act as a central point of communication among team members and external community providers to promote a collaborative, youth-centered approach. Regularly evaluate progress and adjust strategies as needed to ensure YYA goals are achieved.</li><li>
Collaborate with Daybreak providers and external community partners to help YYAs progress toward their individualized treatment plan goals.</li><li>
Coordinate YYA&rsquo;s activities with the service team, ensuring their needs are met and barriers to success are identified and addressed promptly. Provide guidance and support to ensure responsibilities are completed successfully.</li></ul>
Documentation and Compliance<ul><li>
Maintain monthly productivity according to standards set by Senior Management by providing individual and groups services, as appropriate.</li><li>
Maintain accurate YYA records in compliance with agency procedures and funder requirements, ensuring all documentation is completed within a timely manner per agency standards.</li></ul><ul><li>
Bachelor's degree in social work, human services, psychology, criminal justice or a related field from an accredited four-year college or university is required.</li><li>
A minimum of two (2) years of program management or case management experience is required,</li><li>
A minimum of two (2) years of experience working directly with youth and young adults is required, those experiencing homelessness or housing instability preferred.</li></ul></div>

Care Coordinator II

Fraser

<div>Build Something Bigger &mdash; And Change Lives, Including Your Own. In 1935, Louise Whitbeck Fraser opened a school in her home for people with disabilities &mdash; defying social expectations and choosing compassion over convention. She believed everyone deserves the chance to reach their potential and thrive. Today, that same bold spirit is alive in every Fraser service. We&rsquo;re still building something bigger &mdash; a more inclusive, connected world where everyone belongs. At Fraser, you&rsquo;ll find more than a job. You&rsquo;ll find purpose. You&rsquo;ll find growth. And you&rsquo;ll find a place where your work changes lives &mdash; including your own.

Position Overview:

The Care Coordinator is responsible for supporting clients by assessing barriers and recommending resources and solutions relevant to each client. This position will work with clients and their families and in partnership with mental health providers, primary care providers, educators and other community providers to help clients achieve their health care goals.

Responsibilities:
<ul>
<li>Work collaboratively with Fraser clinicians and clients and appropriate team members to support implementation of integrated treatment plans and assessments.</li>
<li>Assist individuals in obtaining needed services in the domains of mental health, social, educational, health, recreational, and related areas to improve child&rsquo;s functioning.</li>
<li>Proactively assist individuals to identify barriers regarding access to recommended services.</li>
<li>Communicate effectively with the members of the individual&rsquo;s care team to support continuity of care.</li>
<li>Conduct client appointments as needed during scheduled hours.</li>
<li>Provide consultation and communication with internal and external providers regarding shared clients.</li>
<li>Document, as appropriate, client related data, Social Determinants of Health data and referral information in Fraser&rsquo;s Electronic Health Record.</li>
<li>Collaborate with internal and external providers to provide consultation and access for families to receive support.</li>
<li>Communicate in a respectful and professional manner with others involved with cases, including parents, educational staff, county social workers, probation officers, foster parents.</li>
</ul>
Requirements:
<ul>
<li>Must be qualified in at least one of the following ways:
<ul>
<li>High School diploma or equivalent required with one year of relevant work experience &ndash; health care, mental health, customer service, administrative experience.
</li>
<li>Bachelor&rsquo;s degree or higher in one of the behavioral sciences or related fields from an accredited college or university preferred.</li>
<li>Certification as a Community Health Worker or Certification as a Family Peer Specialist preferred.</li>
<li>Possession of a valid Minnesota driver&rsquo;s license and maintenance of a satisfactory driving record consistent with Fraser policy, required by specific needs of the individuals receiving services.</li>
<li>Commitment to promoting diversity, multiculturalism, and inclusion with a focus on culturally responsive practice, internal self-awareness and reflection.</li>
</ul>
</li></ul>Fraser Offers:
<ul>
<li>Collaborative and relationship-oriented culture</li>
<li>
Scheduled performance feedback
</li>
<li>Career growth opportunities
</li>
<li>Opportunities for community involvement in Fraser organized events.
</li>
<li>Collaborative and relationship-oriented culture</li>
</ul>
Position Details:

Location: Fraser Bloomington/Virtual Office &amp; Community-Based

Schedule: Monday-Friday, between the hours of 8 AM - 5 PM (full-time)

Pay: The starting pay range for this role is $22.60 - $23.00 an hour depending on qualifications.

Fraser Offers Benefits for Full-time Employees (30+ hours per week):
<ul>
<li>Medical, dental and vision insurance</li>
<li>Health Savings Account (HSA) and Flexible Spending Account (FSA)</li>
<li>Employee Assistance Plan (EAP)</li>
<li>Life, AD&amp;D and Voluntary Life Insurance</li>
<li>Long-Term Disability, Accident Insurance, Critical Illness Insurance and Hospital Indemnity Insurance</li>
<li>Pet Insurance</li>
<li>403(b) Retirement Plan with Company Match</li>
<li>Work-Life Balance; 5 weeks of paid time off annually (18 days PTO + 9 Paid Holidays)</li>
<li>Opportunities for community involvement in Fraser-organized events</li>
<li>Career growth opportunities</li>
<li>Employee Referral Bonuses</li>
</ul>
Why Join Fraser?
<ul>
<li>Meaningful Impact 
Help individuals and families lead more connected, independent, and fulfilling lives. Your impact here is real &mdash; and lasting.</li>
<li>Competitive Pay &amp; Benefits 
Fraser offers fair pay and comprehensive benefits that support your health, well-being, and future goals.</li>
<li>Flexibility &amp; Work-Life Balance
 
With flexible schedules, generous paid time off, and wellness programs, Fraser helps you care for others without sacrificing yourself.</li>
<li>Grow Your Career With Us 
We invest in your development with training, licensure support, leadership pathways, and real opportunities to advance.</li>
<li>Culture That Lives Its Values 
Inclusion isn&rsquo;t just a buzzword &mdash; it&rsquo;s how we operate. You&rsquo;ll be seen, heard, and supported to bring your full self to work.</li>
<li>Thrive with Stability and Purpose 
With nearly 90 years of trusted service and continued growth, Fraser is a nonprofit where you can build a lasting, mission-driven career.</li>
</ul>
Fraser is Minnesota&rsquo;s leader in autism, mental health, and disability services &mdash; and one of the few Certified Community Behavioral Health Clinics (CCBHCs) in the state. As a nonprofit organization, we provide integrated community behavioral healthcare that improves quality, accessibility, and coordination of care. We lead with compassion, innovate with purpose, and fight for inclusion &mdash; every single day. Ready to Build Something Bigger? Join Fraser. Grow with us. Make a difference. Because when you thrive, so does the world around you.

Fraser is an Affirmative Action and Equal Opportunity Employer.

Diversity, Inclusion, and Belonging: Fraser values a diverse staff to ensure the best outcomes for our diverse client base. We are committed to anti-racism at Fraser. Our anti-racism committee assesses, develops, and implements numerous initiatives ranging from recruiting and retaining diverse staff to staff training and more.

If you are having trouble applying or have questions, please contact Fraser HR at careers@fraser.org (mailto:staffing@fraser.org). If you have successfully submitted your application, you will get a confirmation email. If you do not receive the confirmation email, please check your junk/spam folders, then contact us as we may not have received your application. Thank you for considering Fraser!
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Team Care Clinical Care Coordinator

SERC Physical Therapy

<div><h1 class="jobSectionHeader">SERC Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Spring Hill, KS</h1> 


Are you looking for a position in a growing organization where you can make a significant impact on the lives of others?

What is a Patient Care Coordinator?
<ul>
<li>A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic.</li>
<li>Our Patient Care Coordinators have excellent customer service skills.</li>
<li>Patient Care Coordinators learn new things &ndash; a lot! The Patient Care Coordinator multitasks in multiple computer programs each day.</li>
</ul>
A day in the life of a Patient Care Coordinator:
<ul>
<li>Greets everyone who enters the clinic in a friendly and welcoming manner.</li>
<li>Schedules new referrals received by fax or by telephone from patients, physician offices.</li>
<li>Verifies insurance coverage for patients.</li>
<li>Collects patient payments.</li>
<li>Maintains an orderly and organized front office workspace.</li>
<li>Other duties as assigned.</li>
</ul>
Fulltime positions include:
<ul>
<li>Annual paid Charity Day to give back to a cause meaningful to you</li>
<li>Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance</li>
<li>3-week Paid Time Off plus paid holidays</li>
<li>401K + company match</li>
</ul>
Position Summary:
The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. 


Responsibilities:
<ul><li>Core responsibilities
<ul><li>Collect all money due at the time of service</li>
<li>Convert referrals into evaluations</li>
<li>Schedule patient visits</li>
<li>Customer Service</li>
</ul></li><li>Create an inviting clinic atmosphere.</li>
<li>Make all welcome calls
<ul><li>Monitor and influence arrival rate through creation of a great customer experience</li>
</ul></li><li>Practice Management
<ul><li>Manage schedule efficiently</li>
<li>Manage document routing</li>
<li>Manage personal overtime</li>
<li>Manage non-clinical documentation</li>
<li>Manage deposits</li>
<li>Manage caseload, D/C candidate, progress note, and insurance reporting</li>
<li>Monitor clinic inventory</li>
</ul></li><li>Training
<ul><li>o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates.</li>
<li>Complete quarterly compliance training.
</li></ul></li></ul>Qualifications:
<ul>
<li>High School Diploma or equivalent</li>
<li>Communication skills &ndash; must be able to relate well to Business Office and Field leadership</li>
<li>Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision</li>
<li>As a member of a team, must possess efficient time management and presentation skills</li>
</ul>
Physical Requirements:
<ul><li>This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment.</li>
<li>This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed.</li>
<li>This position is subject to sedentary work.</li>
<li>Constantly sits, with ability to interchange with standing as needed.</li>
<li>Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations.</li>
<li>Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation.</li>
<li>Constantly uses repetitive motions to type.</li>
<li>Must be able to constantly view computer screen (near acuity) and read items on screen.</li>
<li>Must have ability to comprehend information provided, use judgement to appropriately respond in various situations.</li>
<li>Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs.</li>
<li>Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder.</li>
</ul>
This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship.

Please do not contact the clinic directly. 


Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily.

CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM<div>
Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.</div></div>

Patient Care Coordinator-Spring Hill, KS

Evergreen Nephrology

<div>Who We Are

Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach to kidney care. We believe patients living with kidney disease deserve the best care. We are committed to improving patient outcomes and improving quality of life by delaying disease progression, shifting care to the home, and accelerating kidney transplants.

We help nephrologists focus on the right patients at the right time across the full care spectrum. We do this by providing them with the best-in-class interdisciplinary clinical resources, analytical insight and tools, and services to patients. We listen to the needs of our patients, our employees, and our client partners, continually working to push beyond the status quo in which the care system manages patients today.

Who You Are

You are devoted, compassionate, and enjoy being on the front lines of healthcare, changing the lives of patients by supporting them and the team by focusing on customers. You're excited about being part of a team that is building a healthcare delivery model that ensures the highest possible quality of life and best outcomes for those in our care. You believe people living with kidney disease deserve the best person-centered, holistic, comprehensive care and want to influence the healthcare system to drive towards that. You thrive in innovative and evolving environments with high rates of change.

Your Role

The Evergreen Chronic Care Management (CCM) Medical Assistant (Care Coordinator) supports proactive care coordination services for patients with complex chronic conditions, including chronic kidney disease (CKD), hypertension, diabetes, cardiovascular disease, and related comorbidities. Working under Evergreen's clinical supervision, the Care Coordinator conducts patient outreach, creates, maintains, and reinforces established care plans, supports documentation compliance, and coordinates communication between patients, providers, and healthcare partners.

This role is outreach-driven and operationally focused, requiring strong organization, patient communication skills, and the ability to manage a high-volume patient panel. Experience supporting nephrology or CKD patient populations is strongly preferred.

The program uses SMS as the first-line channel for patient engagement, with phone outreach used when appropriate.

While this position is fully remote, you must be able to work 8:00am &ndash; 5:00pm in the central time zone.

Role Responsibilities

Some responsibilities may vary based on specific patient programs, but this role's primary duties include the following:
<ul>
<li>Patient Enrollment &amp; Eligibility
<ul><li>Support CCM patient enrollment and onboarding activities.</li>
<li>Verify eligibility based on Evergreen and payer program guidelines.</li>
<li>Ensure patient consent documentation is completed prior to outreach.</li>
<li>Proactively maintain patient engagement regularly.</li>
<li>Identify inactive or non-engaged patients and escalate appropriately.</li>
</ul></li><li>Patient Outreach &amp; Engagement
<ul><li>Conduct text &amp; telephonic outreach to enrolled CCM patients weekly.</li>
<li>Achieve required engagement time standards aligned with Medicare CCM billing requirements.</li>
<li>Support achievement of required engagement time for billing compliance.</li>
<li>Reinforce provider-directed care plans during patient interactions.</li>
<li>Identify barriers to adherence including medication access, transportation, or social needs.</li>
</ul></li><li>Expected activities include:
<ul><li>High-volume outbound patient calling and texting.</li>
<li>Follow-up outreach attempts.</li>
</ul></li><li>Documentation &amp; Billing Compliance
<ul><li>Document patient interactions accurately within the CCM patient management platform and EHR systems.</li>
<li>Track engagement time consistent with Medicare CCM billing requirements.</li>
<li>Maintain audit-ready documentation standards.</li>
<li>Ensure HIPAA and PHI compliance.</li>
</ul></li><li>Patient Care Coordination &amp; Clinical Workflow
<ul><li>Facilitate patient access to their referring provider and clinical staff.</li>
<li>Support care transitions following hospitalizations or ED visits.</li>
<li>Coordinate referrals and follow-up appointments.</li>
<li>Escalate symptom concerns or medication issues to licensed clinical staff.</li>
</ul></li><li>Preferred experience includes:
<ul><li>Chronic kidney disease patient populations.</li>
<li>Dialysis patient coordination.</li>
<li>Medication adherence monitoring.</li>
<li>Kidney transplant or specialty referrals.</li>
</ul></li><li>Technology &amp; Communication
<ul><li>Utilize CCM platform and EHR systems daily.</li>
<li>Manage patient messaging workflows.</li>
<li>Collaborate with remote clinical and operational teams.</li>
</ul>
</li></ul>Required Qualifications
<ul>
<li>Certified Medical Assistant</li>
<li>1&ndash;3 years healthcare experience</li>
<li>Chronic disease or nephrology experience is preferred.</li>
<li>Strong clinical assessment, communication, and documentation skills.</li>
<li>Comfortable working in two systems (EHR + CCM platform) simultaneously.</li>
<li>Ability to manage a structured, metric-driven workflow with reliability.</li>
<li>Intermediate skills with MS Office Suite of products including Outlook and Teams</li>
<li>Able to work effectively in a primarily remote environment:
<ul><li>Home internet must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps. Cable, Fiber, or DSL connections hardwired to the internet device are recommended</li>
<li>Evergreen will provide remote employees with telephony applications and equipment to meet the business requirements for their role</li>
<li>Employees must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information</li>
</ul>
</li></ul>Preferred Qualifications
<ul>
<li>Experience in chronic disease management</li>
<li>Prior work in virtual care, remote nursing, or telehealth programs.</li>
<li>Familiarity with CCM regulatory requirements.</li>
<li>Strong patient education and motivational interviewing skills.</li>
</ul>
Compensation

The pay range for this role is $45,000 to $52,000 annually. Exact pay is determined based on experience, education, demand for the role, and other role-specific factors.

This role is also eligible for a bonus.

Benefits
Evergreen Nephrology's total rewards program is designed to support you in and outside of work. You can expect:
<ul>
<li>Paid time off starting at 4 weeks for full-time employees</li>
<li>12 paid holidays per year</li>
<li>Medical, dental, vision and life insurance, including an HSA with employer match</li>
<li>Reimbursement for continuing medical education for eligible roles</li>
<li>A 401(k) program where Evergreen matches up to 4% of contributions after six months of tenure</li>
<li>Paid parental leave</li>
<li>A robust training and development program that starts with onboarding and continues throughout your career with Evergreen Nephrology</li></ul> 


Evergreen Nephrology is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any other protected category under local, state or federal laws. 


If you are an applicant with a disability who requires reasonable accommodation for any part of the hiring process, please contact us for assistance at recruiting@evergreennephrology.com.</div>

Care Coordinator, MA - CST

Patient Care Coordinator

CVS Health

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.
Program Overview:
Help us elevate our patient care to a whole new level! Join our Aetna team as an industry leader in serving dual eligible populations by utilizing best-in-class operating and clinical models. You can have life-changing impact on our members who are enrolled in Medicare and Medicaid and present with a wide range of complex health and social challenges. With compassionate attention and excellent communication, we collaborate with members, providers, and community organizations to address the full continuum of our members&rsquo; health care and social determinant needs. Join us in this exciting opportunity as we grow and expand to change lives in new markets across the country.
Position Summary/Mission: The Case Management Coordinator utilizes critical thinking and judgment to collaborate and inform the case management process, The Case Management Coordinator facilitates appropriate healthcare outcomes for members by aiding with appointment scheduling, identifying and assisting with accessing benefits and
education for members through the use of care management tools and resources.
Key Responsibilities<ul><li>
Evaluation of Members: -Through the use of care management tools and information/data review, conducts comprehensive evaluation of referred member&rsquo;s needs/eligibility and recommends an approach to case resolution and/or meeting needs by evaluating member&rsquo;s benefit plan and available</li><li>
internal and external programs/services.</li><li>
Identifies high risk factors and service needs that may impact member outcomes and care planning components with appropriate referral to clinical case management or crisis intervention as appropriate.</li><li>
Coordinates and implements assigned care plan activities and monitors care plan progress.</li><li>
Enhancement of Medical Appropriateness and Quality of Care: - Using holistic approach consults with case managers, supervisors, Medical Directors and/or other health programs to overcome barriers to meeting goals and objectives; presents cases at case conferences to obtain multidisciplinary review in order to achieve optimal outcomes.</li><li>
Identifies and escalates quality of care issues through established channels.</li><li>
Utilizes negotiation skills to secure appropriate options and services necessary to meet the member&rsquo;s benefits and/or healthcare needs.</li><li>
Utilizes influencing/ motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health.</li><li>
Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices.</li><li>
Helps member actively and knowledgably participate with their provider in healthcare decision-making.</li><li>
Monitoring, Evaluation and Documentation of Care: - Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures.</li></ul>
Remote Work Expectations<ul><li>
Candidates must have a dedicated workspace free of interruptions</li><li>
Dependents must have separate care arrangements during work hours, as continuous care responsibilities during shift times are not permitted.</li><li>
Interacts with members/clients telephonically or in person. May be required to meet with members/clients in their homes, worksites, or physician&rsquo;s office to provide ongoing case management services.</li></ul>
Required Qualifications<ul><li>
Ability to travel within a designated geographic area for in-person case management activities as directed by Leadership and/or as business needs arise up to 50% of the time</li><li>
Computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word.</li><li>
2 years experience in behavioral health or social services</li></ul>
Preferred Qualifications<ul><li>
Case management and discharge planning experience</li><li>
Managed Care experience</li><li>
Effective communication, telephonic and organization skills</li><li>
Excellent analytical and problem-solving skills</li><li>
Ability to work independently</li><li>
Ability to effectively participate in a multi-disciplinary team including internal and external participants.</li></ul>
Education:<ul><li>
Bachelor's degree or non-licensed master level clinician required, with either degree being in behavioral health or human services required (nursing, psychology, social work, marriage and family therapy, counseling).</li></ul>
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$21.10 - $44.99
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. 
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. 
Additional details about available benefits are provided during the application process and on Benefits Moments. 
We anticipate the application window for this opening will close on: 06/18/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Case Management Coordinator (Illinois)

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