client engagement specialist

Remedy Therapy

<p>Remedy Therapy is currently seeking dedicated and compassionate individuals to join our Team. As a leading provider of in-patient services, Remedy specializes in both Behavioral Health, including Substance Use Disorder (SUD) treatment, and Mental Health care, with a focus on Eating Disorders. All our Team Members play vital roles in supporting individuals and families during some of their most critical moments, guiding them through the care process with empathy and professionalism. If you&rsquo;re passionate about making a difference and thrive in a fast-paced, mission-driven environment, we invite you to apply.</p><p>Care Provider Background Screening Clearinghouse Education and Awareness website:<br/>https://info.flclearinghouse.com</p><p>Shift Requirement: Tuesdays &ndash; Fridays 1:00 PM to 9:00 PM and Saturdays 10:00 AM to 6:00 PM, Full-time Hourly.</p><p><b>Position Purpose:</b></p><p>The Client Engagement Specialist (CES) plays a key role in supporting clients throughout their recovery journey by fostering engagement, motivation, and connection within the treatment community. This position works closely with the Client Engagement Services Director and clinical team to help clients remain actively involved in programming, reduce premature discharges (AMA), and encourage personal growth in recovery.</p><p>The CES focuses on building rapport with clients, facilitating recovery-focused activities, supporting group meetings, and serving as a bridge between clients and staff to ensure a positive, supportive treatment environment.</p><p><b>Position Specific Competencies:</b></p><p>1. Establish supportive relationships with clients shortly after admission.</p><p>2. Identify early warning signs that a client may be considering leaving treatment prematurely, including:</p><p>Withdrawal from programming<br/>Isolation from peers<br/>Expressions of frustration or hopelessness<br/>Conflict with staff or other clients<br/>Escalate operational concerns that may impact client satisfaction.</p><p>3. Document all client engagement interactions in the designated electronic record system (e.g., <b>Kipu EMR</b>).</p><p>4. Culturally sensitive and trauma-informed practice orientation</p><p>5. Know and maintain professional communication skills: verbal, written, and non-verbal communication</p><p>6. Understand and maintains the highest level of HIPAA (Health Insurance Portability and Accountability) standards</p><p><b>Position Duties, Responsibilities, and Tasks:</b></p><p><b>1. Core:</b></p><p><b>a. </b>Establish meaningful, individualized connections with clients by engaging on a first-name basis and learning their unique recovery goals.</p><p><b>b. </b>Build a foundation of trust through consistent, person-centered interactions to encourage full participation in treatment programming.</p><p><b>c. </b>Serve as a positive recovery role model and promote a culture of accountability, respect, and personal growth.</p><p><b>d. </b>Provide encouragement and motivation for clients who may be struggling with engagement in treatment.</p><p><b>e. </b>Intervene with clients expressing intent to leave treatment against medical advice (AMA).</p><p><b>f. </b>Leverage established rapport to provide gentle, effective redirection when clients exhibit behaviors that may hinder their progress.</p><p><b>g. </b>Utilize motivational interviewing and supportive conversation techniques, grounded in a known relationship, to encourage clients to remain in treatment.</p><p><b>h. </b>Communicate concerns to clinical staff and leadership when clients are at risk of leaving prematurely.</p><p><b>i. </b>Assist clients in processing emotions and challenges contributing to AMA decisions.</p><p><b>j. </b>Facilitate or assist with recovery-oriented meetings and peer support groups when appropriate.</p><p><b>k. </b>Encourage clients to attend scheduled groups, meetings, and activities.</p><p><b>l. </b>Share personal recovery insights when appropriate and in alignment with program policies.</p><p><b>m. </b>Plan and facilitate recreational, wellness, and recovery-supportive activities for clients.</p><p><b>n. </b>Foster a &quot;community of care&quot; by promoting healthy social interaction and group cohesion within the treatment environment.</p><p><b>o. </b>Encourage participation in activities that support emotional, physical, and spiritual wellness.</p><p><b>p. </b>Act as a communication bridge between clients and program staff.</p><p><b>q. </b>Listen to client concerns, feedback, and needs and communicate them appropriately to the treatment team.</p><p><b>r. </b>Help clients navigate schedules, program expectations, and available support services.</p><p><b>s. </b>Proactively monitor the &quot;pulse&quot; of the community to maintain a safe, respectful, and recovery-focused environment. Provide daily shift reports to facility directors.</p><p><b>t. </b>Assist with daily programming logistics and engagement initiatives.</p><p><b>u. </b>Support the Client Engagement and Services Director with programming, events, and community-building efforts.</p><p><b>v. </b>Help maintain a safe, respectful, and recovery-focused environment.</p><p><b>2. Administrative:</b></p><p><b>a. </b>Works well independently and has strong operational skills</p><p><b>b. </b>Excels at customer service and has strong interpersonal skills</p><p><b>c. </b>Strong organizational and time management skills</p><p><b>d. </b>Demonstrates a positive attitude and maintains a positive corporate culture</p><p><b>e. </b>Communicates effectively and has strong verbal, non-verbal, and written communication skills</p><p><b>f. </b>Develops strong relationships with coworkers and other stakeholders</p><p><b>g. </b>Learns quickly and has strong problem-solving and critical-thinking skills</p><p><b>h. </b>Willingness to continually self-educate and grow professionally</p><p><b>i. </b>Prompt and regular attendance</p><p><b>j. </b>Assist and perform additional duties as asked or assigned</p><p><b>Qualifications/Position Requirements:</b></p><p><b>1. Education: </b>No specific education requirement; a demonstrated job knowledge and experience will be considered in lieu of formal education. Bachelor Degree in psychology, social work behavioral healthcare, human services, counseling, or healthcare administration preferred.</p><p><b>2. Experience: </b>1+ years of experience in a behavioral health or residential treatment setting required. Experience with client advocacy, peer support, case management, or engagement outcomes preferred. Lived experience or peer certification (CRPS) is a plus.</p><p><b>3. Certification/Licensure: </b>CPR/AED/First Aid and FL and Driver License required.</p><p><b>4. Training and Knowledge Required at Time of Hire (preferred): </b>Ability to develop trust with individuals experiencing emotional distress or ambivalence about treatment. Motivational Communication Ability to help clients reconnect with their treatment goals during difficult moments. Emotional Intelligence. Understanding of how shame, fear, and resistance can impact treatment participation. Conflict Resolution. Ability to help clients navigate interpersonal challenges in a treatment setting. Ability to maintain Professional Boundaries.</p><p><b>5. Age Specific Individuals Served/Responsibility: </b>Adults (18+ years)</p><p><b>6. Security Measures and Clearance: </b>AHCA Level 2 clearance required. May also require a Local Background Screening.</p><p><b>7. Employment Classification: </b>Hourly,Full-time, Part-time, per-diem or temporary employment. May require occasional evening or weekend availability to support Client Services.</p><p>Pay: $20.00 - $23.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Client Engagement Specialist

Transamerica

<div></div><div><div><b>Job Family</b></div>
Customer Service<div></div><div><div><b>
About Us</b></div></div><div></div><div><div><br>
At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.</div></div><div></div><div><div><div><br>
Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment &mdash; one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.</div></div><div></div><div><div><b><br>
Who We Are</b></div></div><div></div><div><div><div><br>
We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life.</div></div><div></div><div><div>
Today, we&rsquo;re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what&rsquo;s important to them.</div></div><div></div><div><div>
We&rsquo;re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good &mdash; for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.</div></div></div><div></div><div><div><b>
What We Do</b></div></div><div></div><div><div><div><br>
Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings &amp; Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.</div></div><div></div><div><div><br>
Transamerica employs nearly 7,000 people. It&rsquo;s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.* For more information, visit <div>transamerica.com</div>.</div></div></div></div><div></div><div><b>
Job Description Summary</b></div>
Serves as the initial point of contact for customers seeking financial guidance related to retirement, personal insurance, savings and investment options. Triage inbound calls and place prospects with financial planning and retirement planning advisors.<div></div><div><b>
Job Description</b></div><div><b>
Responsibilities</b></div><ul><li>
Handle calls from new customer prospects (via phone, video, email, etc.) to introduce the Advice Center and match customers with the appropriate advisor; refer complex inquiries to higher level staff.</li><li>
Guide customers through the Transamerica customer experience; gather information and create customer profiles in order to identify and assess needs.</li><li>
Schedule appointments with advisors for simple/routine customer requests.</li><li>
Facilitate two-way communication with the advisor team to ensure customer needs are addressed in a timely manner.</li><li>
Keep abreast of product offerings to better identify the value proposition to customers.</li></ul><div><b><br>
Qualifications</b></div><ul><li>
Bachelor&rsquo;s degree in a business related field or equivalent experience.</li><li>
Ability to communicate in a friendly and persuasive manner.</li><li>
Listening skills to identify and assess customer needs.</li><li>
Professional demeanor to represent the company through a virtual environment.</li><li>
Critical thinking and problem-solving skills.</li><li>
Ability to multi-task and work in a team environment.</li><li>
Proficiency using MS Office products.</li></ul><div><b><br>
Preferred Qualifications</b></div><ul><li>
Experience in the financial services industry.</li><li>
Customer service experience.</li></ul><div><b><br>
Working Conditions</b></div><ul><li>
Remote (Call Center) Environment</li><li>
May work varied shifts</li></ul><div></div><div><b>
Compensation</b></div><div><i>
**Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.**</i></div><div></div><div><b>
Base Compensation:</b></div><div>
The salary for this position ranges from $44,000 to $46,000 annually.</div><div></div><div><b>
Bonus Eligibility:</b></div><div>
This position is also typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at Company Discretion at a rate of 5% There is also a quarterly bonus opportunity.</div><div></div><div><b>
What We Offer</b></div><div></div><div><br>
For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.</div><div></div><div><br>
Compensation Benefits</div><ul><li><div>
Competitive Pay</div></li><li><div>
Bonus for Eligible Employees</div></li></ul><div></div><div><br>
Benefits Package</div><ul><li><div>
Pension Plan</div></li><li><div>
401k Match</div></li><li><div>
Employee Stock Purchase Plan</div></li><li><div>
Tuition Reimbursement</div></li><li><div>
Disability Insurance</div></li><li><div>
Medical Insurance</div></li><li><div>
Dental Insurance</div></li><li><div>
Vision Insurance</div></li><li><div>
Employee Discounts</div></li><li><div>
Career Training &amp; Development Opportunities</div></li></ul><div></div><div><br>
Health and Work/Life Balance Benefits</div><ul><li><div>
Paid Time Off starting at 160 hours annually for employees in their first year of service.</div></li><li><div>
Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).</div></li><li><div>
Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars</div></li><li><div>
Parental Leave &ndash; fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.</div></li><li><div>
Adoption Assistance</div></li><li><div>
Employee Assistance Program</div></li><li><div>
Back-Up Care Program</div></li><li><div>
PTO for Volunteer Hours</div></li><li><div>
Employee Matching Gifts Program</div></li><li><div>
Employee Resource Groups</div></li><li><div>
Inclusion and Diversity Programs</div></li><li><div>
Employee Recognition Program</div></li><li><div>
Referral Bonus Programs</div></li></ul><div></div><div><b><br>
Inclusion &amp; Diversity</b></div><div></div><div><br>
We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We&rsquo;re thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women.</div><div></div><div><br>
To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all.</div><div></div><div><b><br>
Giving Back</b></div><div></div><div><br>
We believe our responsibilities extend beyond our corporate walls. That's why we created the <div>Aegon Transamerica Foundation</div> in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.</div><div></div><div><b><br>
Transamerica&rsquo;s Parent Company</b></div><div></div><div><div><br>
Aegon</div> acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 23.9 million people across the globe.* It offers investment, protection, and retirement solutions, always with a clear purpose: <b>Helping people live their best lives. </b>As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.</div><div></div><ul><li>As of December 31, 2023</li></ul></div><div></div>

Client Engagement Specialist I

<div><ul><li>Job Title: Culture &amp; Engagement, Operations Specialist</li><li>
Job Type: Full time, Hourly</li><li><b>
Bachelor's degree in a relevant field such as Business, Psychology, or Event Management</b></li><li><b>
2-4 years of experience in event coordination, HR operations, or a related field</b></li></ul><br>
<p></p><p><b>Location</b></p>
<ul><li>Updated: 6625 Excellence Way, Plano, TX</li></ul><br>
<p><b>Benefits</b></p>
<ul><li>Medical Insurance (Health, Dental &amp; Vision)</li><li>
Paid Time Off</li><li>
401K</li><li>
H1B/Green Card Sponsorship for qualified employee</li><li>
Hands-on experience at global industry leader Samsung</li><li>
Opportunities for career advancement</li></ul><br>
<p><b>Compensation</b></p>
<p>$24-26/hr</p>
<p></p><p><b>Top Skills</b></p>
<ul><li>Well organized</li><li>
HIGHLY flexible/adaptable</li><li>
Clear communicator</li><li>
Experience with HRIS platforms (e.g., Workday, SAP SuccessFactors)</li></ul>
<p></p><p>The Culture &amp; Engagement Operations Specialist will be a versatile and proactive contributor, driving the successful execution of culture and engagement initiatives across the organization. This role will focus on operationalizing<br>
projects such as engagement surveys, strategic ERG initiatives, in-person events, and recognition campaigns, ensuring seamless collaboration with internal teams and stakeholders. The specialist will serve as a key communication liaison, managing company-wide<br>
messaging processes and ensuring alignment with organizational goals. Additionally, they will analyze engagement data, monitor metrics, and provide actionable insights to measure the impact of initiatives and inform future strategies. This position offers<br>
the opportunity to wear multiple hats, from event coordination to data analysis, while fostering a positive and inclusive workplace culture.</p>
<p></p><p><b>Responsibilities</b></p>
<ul><li>Lead the execution of culture and engagement projects, including engagement surveys, strategic ERG initiatives, in-person events, and recognition campaigns, collaborating with internal teams to ensure successful delivery.</li><li>
Serve as a key communication bridge between internal and external partners, ensuring alignment and timely project execution.</li><li>
Manage the company-wide communication submission and approval process, maintaining consistency and alignment with organizational messaging.</li><li>
Collect, analyze, and effectively communicate organizational engagement data to relevant stakeholders, driving informed decision-making.</li><li>
Evaluate engagement metrics to assess the impact of initiatives, providing actionable insights to enhance future strategies and achieve measurable improvements in employee satisfaction.</li><li>
Execute multiple projects simultaneously, ensuring effective prioritization and timely delivery.</li></ul>
<p></p><p><b>Qualifications:</b></p>
<ul><li>Bachelor's degree in a relevant field such as Business, Psychology, or Event Management.</li><li>
2-4 years of experience in event coordination, HR operations, or a related field.</li><li>
Familiarity with ERG initiatives and diversity and inclusion frameworks.</li><li>
Proficiency in project management tools (e.g., Monday.com, Asana) and data analysis software (e.g., Excel, Tableau).</li><li>
Strong written and verbal communication skills.</li><li>
Ability to work independently and manage multiple tasks in a fast-paced environment.</li><li>
Strongly prefer candidate with experience with HRIS platforms (e.g., Workday, SAP SuccessFactors).</li><li>
Strongly prefer candidate with experience working in a fast-paced, multicultural environment.</li></ul><br>
<p></p><br>
<br>
<p>Our team of highly experienced developers offer a wide range of mobile application and software development positions. We also have opportunities in business operations and administrations, logistics, UX/UI design, and many more!</p>
<p>Our vision is &lsquo;We Want to See You Grow' to become the industry leader for both employee and company.</p>
<p>For more information about JND, please visit www.jndsolutions.com (http://www.jndsolutions.com/)</p>
<p></p><p>#Samsung #Englewood Cliffs #NJ #New Jersey #HR #Generalist #Culture #Engagement #Operations #Specialist</p></div>

Culture & Engagement, Operations Specialist (16604-7)

Digixvalley LLC

<p>We are looking for a proactive and tech-savvy <b>LinkedIn Outreach Specialist</b> who will manage the CEO&rsquo;s LinkedIn presence and act as a direct communication bridge between the company and potential clients. This role is a mix of <b>personal branding, lead generation, and sales support (SDR/Closer)</b> focused on promoting our <b>SaaS, AI/ML, and software solutions</b>. The ideal candidate should have an <b>IT-oriented background</b> and strong communication skills to engage, nurture, and convert prospects into business opportunities.</p><p><b>Job Responsibilities (JDs):</b></p><ul><li>Manage and optimize the <b>CEO&rsquo;s LinkedIn profile</b> (content, connections, engagement strategy)</li><li>Handle <b>inbound and outbound LinkedIn communications</b> on behalf of the CEO</li><li>Identify, connect, and engage with <b>potential clients and decision-makers</b></li><li>Act as a <b>Sales Development Representative (SDR)</b> by generating and qualifying leads</li><li>Conduct <b>cold outreach campaigns</b> via LinkedIn (messages, follow-ups, nurturing)</li><li>Respond to <b>client queries professionally and promptly</b></li><li>Schedule meetings and demos for the CEO/sales team</li><li>Assist in <b>closing deals</b> by maintaining strong follow-ups and relationship building</li><li>Collaborate with marketing and sales teams to align <b>outreach strategies</b></li><li>Maintain CRM or tracking sheets for leads, conversations, and conversions</li><li>Stay updated on <b>industry trends (SaaS, AI/ML, software development)</b></li></ul><p><b>Job Requirements (JRs):</b></p><ul><li>Bachelor&rsquo;s degree in <b>IT, Computer Science, Business, or a related field</b></li><li>1&ndash;3 years of experience in <b>LinkedIn outreach, lead generation, or SDR role</b> (preferably in tech industry)</li><li>Strong understanding of <b>SaaS products, AI/ML solutions, or software services</b></li><li>Excellent <b>written and verbal communication skills</b> (professional yet engaging tone)</li><li>Experience in <b>handling LinkedIn profiles for executives or brands</b> is a plus</li><li>Familiarity with <b>CRM tools, LinkedIn Sales Navigator, and outreach tools</b></li><li>Ability to <b>think like a sales closer</b> and convert conversations into opportunities</li><li>Strong organizational skills and ability to <b>manage multiple conversations simultaneously</b></li><li>Self-motivated, confident, and able to represent the <b>CEO&rsquo;s voice professionally</b></li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

LinkedIn Outreach Specialist (CEO Support – Tech/SaaS)

Digixvalley Pvt Ltd

<p>We are looking for a proactive and tech-savvy <b>LinkedIn Outreach Specialist</b> who will manage the CEO&rsquo;s LinkedIn presence and act as a direct communication bridge between the company and potential clients. This role is a mix of <b>personal branding, lead generation, and sales support (SDR/Closer)</b> focused on promoting our <b>SaaS, AI/ML, and software solutions</b>. The ideal candidate should have an <b>IT-oriented background</b> and strong communication skills to engage, nurture, and convert prospects into business opportunities.</p><p><b>Job Responsibilities (JDs):</b></p><ul><li>Manage and optimize the <b>CEO&rsquo;s LinkedIn profile</b> (content, connections, engagement strategy)</li><li>Handle <b>inbound and outbound LinkedIn communications</b> on behalf of the CEO</li><li>Identify, connect, and engage with <b>potential clients and decision-makers</b></li><li>Act as a <b>Sales Development Representative (SDR)</b> by generating and qualifying leads</li><li>Conduct <b>cold outreach campaigns</b> via LinkedIn (messages, follow-ups, nurturing)</li><li>Respond to <b>client queries professionally and promptly</b></li><li>Schedule meetings and demos for the CEO/sales team</li><li>Assist in <b>closing deals</b> by maintaining strong follow-ups and relationship building</li><li>Collaborate with marketing and sales teams to align <b>outreach strategies</b></li><li>Maintain CRM or tracking sheets for leads, conversations, and conversions</li><li>Stay updated on <b>industry trends (SaaS, AI/ML, software development)</b></li></ul><p><b>Job Requirements (JRs):</b></p><ul><li>Bachelor&rsquo;s degree in <b>IT, Computer Science, Business, or a related field</b></li><li>1&ndash;3 years of experience in <b>LinkedIn outreach, lead generation, or SDR role</b> (preferably in tech industry)</li><li>Strong understanding of <b>SaaS products, AI/ML solutions, or software services</b></li><li>Excellent <b>written and verbal communication skills</b> (professional yet engaging tone)</li><li>Experience in <b>handling LinkedIn profiles for executives or brands</b> is a plus</li><li>Familiarity with <b>CRM tools, LinkedIn Sales Navigator, and outreach tools</b></li><li>Ability to <b>think like a sales closer</b> and convert conversations into opportunities</li><li>Strong organizational skills and ability to <b>manage multiple conversations simultaneously</b></li><li>Self-motivated, confident, and able to represent the <b>CEO&rsquo;s voice professionally</b></li></ul><p>Work Location: In person</p>

Genesis Health Clubs

<div><div><div><b>Benefits:</b></div>
<ul><li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Employee discounts</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul></div><div><div>Genesis Health Clubs is a privately owned, rapidly expanding health club headquartered in Wichita, Kansas. With a focus on delivering results-driven training models, we are committed to providing our members with the best customer service and supporting them in achieving their health and fitness goals. Currently, with 80+ locations across 13 states, Genesis Health Clubs is dedicated to offering cutting-edge programs and top-tier facilities to ensure our members receive an exceptional fitness experience.<br>
<br>
In line with our growth, we are excited to announce the creation of a new division within the Physical Therapy space and the establishment of a Patient Engagement Specialist.<br>
<br>
The Patient Engagement Specialist is responsible for managing patient communication and strengthening the connection between patients and the practice. This role focuses on responding to inbound inquiries, supporting scheduling needs, and proactively re-engaging patients who have missed appointments or become inactive.<br>
</div><div>The position is designed to ensure a consistent, positive patient experience from the first interaction through continued care while supporting practice growth through improved patient retention and appointment conversion.<br>
<br>
Key Responsibilities<br>
</div><div>Patient Communication and Engagement</div>
<ul><li>Manage and respond to inbound patient inquiries through phone, email, and digital platforms.</li>
<li>Provide timely, professional communication to patients seeking information, scheduling assistance, or support.</li>
<li>Serve as a primary point of contact for patients during their early engagement with the practice.</li>
</ul><div>Patient Re-Engagement</div>
<ul><li>Identify patients who have missed appointments, canceled visits, or become inactive.</li>
<li>Conduct structured outreach to re-engage patients and encourage continuation of care.</li>
<li>Educate patients on the benefits of ongoing treatment and appropriate follow-up.</li>
</ul><div>Appointment Scheduling and Conversion</div>
<ul><li>Assist with scheduling new patient appointments and follow-up visits.</li>
<li>Convert inquiries and leads into scheduled appointments.</li>
<li>Ensure scheduling accuracy and maintain efficient clinic utilization.</li>
</ul><div>Patient Experience Support</div>
<ul><li>Ensure every patient interaction reflects the organization&rsquo;s commitment to high-quality care and service.</li>
<li>Address patient concerns and escalate issues when appropriate.</li>
<li>Maintain a welcoming and supportive experience for patients throughout their care journey.</li>
</ul><div>Data Tracking and Performance Metrics</div>
<ul><li>Track outreach activities, appointment bookings, and engagement outcomes.</li>
<li>Monitor patient engagement metrics and contribute to performance improvement initiatives.</li>
<li>Participate in monthly performance reviews related to booking and engagement goals.</li>
</ul><div>Required Qualifications</div>
<ul><li>High school diploma or equivalent required; associate or bachelor&rsquo;s degree preferred.</li>
<li>Prior experience in customer service, healthcare administration, patient engagement, or call center operations preferred.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Ability to manage multiple communication channels and maintain organized records.</li>
<li>Comfortable working with electronic medical records (EMR) systems and scheduling platforms.</li>
<li>Strong attention to detail and follow-through.</li>
</ul><div>Core Competencies</div>
<ul><li>Patient-centered communication</li>
<li>Organization and time management</li>
<li>Professionalism and discretion</li>
<li>Problem-solving and adaptability</li>
<li>Goal-oriented performance</li></ul></div></div>

Patient Engagement Specialist

Payoneer

<div><div><p><b>About Payoneer</b></p>
<p>
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global economy. We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.</p>
<p>
By taking the complexity out of the financial workflows&ndash;including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence&ndash;we give businesses the tools they need to work efficiently worldwide and grow with confidence.</p></div><p>
We're looking for an Account Engagement Specialist (AES) for the Pakistan market. This role will enable millions of SMBs and professional businesses in Pakistan to get paid globally through Payoneer's fast, flexible, secure and cost‑efficient solutions. The AES drives proactive, playbook‑led, scaled customer engagement focused on adoption, early growth and light cross‑sell. This position operates in a mass‑engagement model supported by Ops, with additional outreach triggered by customer signals or inbound needs. This role reports to the Director of Customer Success for South Asia.</p>
<p><b>
Lahore| Hybrid | Full Time</b></p>
<p><b>
What you'll do</b></p>
<ul>
<li>Manage and grow existing client relationships in the B2B and ecommerce segments, helping build long‑term engagement with high‑value users.</li>
<li>Strengthen existing relationships and create new ones through proactive, playbook‑driven engagement to maximize acquisition, retention and cross‑sell opportunities.</li>
<li>Partner closely with Customer Success Managers by identifying and nurturing high‑potential customers that can transition into the CSM portfolio.</li>
<li>Maintain accurate and up‑to‑date customer activity information within the CRM platform.</li>
<li>Participate in events and BTL activities, representing Payoneer in industry forums to drive awareness and industry visibility.</li>
<li>Create and articulate compelling value propositions in coordination with the marketing team.</li>
<li>Develop long‑term strategic relationships with key stakeholders across multiple customer segments.</li>
</ul>
<p><b>Who you are</b></p>
<ul>
<li>2&ndash;3 years of experience in account management, business development or a relevant customer‑facing role.</li>
<li>Fluent in Urdu and English; proficiency in other Asian languages is a plus.</li>
<li>Bachelor's degree, preferably in business, communications or a related field.</li>
<li>Ability to understand the big picture, connect key business drivers and identify growth opportunities.</li>
<li>Strong written and verbal communication skills suitable for scaled outreach.</li>
<li>Ability to manage and engage a large portfolio of customers simultaneously.</li>
<li>Proficiency with playbooks, automation tools and trigger‑based workflows.</li>
<li>Highly data‑driven, detail‑oriented and equipped with strong analytical reasoning.</li>
<li>Ability to identify patterns, signals and hidden opportunities across many accounts.</li>
<li>Strong collaboration skills with Ops and cross‑functional partners.</li>
<li>Ability to make decisions in a dynamic environment, anticipate needs and deliver results.</li>
<li>High degree of organization, focus and ability to work under pressure.</li>
</ul>
<p><b>Not a must but a great advantage:</b></p>
<ul>
<li>Experience with direct sales for small businesses engaged in cross-border trade.</li>
<li>Experience in the ecommerce industry (platforms, logistics)</li>
<li>Experience using Salesforce or a similar CRM system.</li>
<li>Experience in the Payments and Banking industry.</li>
<li>Experience with data analytics &amp; BI tools.</li>
<li>Experience in working and collaborating with remote teams to get things done.</li>
</ul>
<p><b><i>Stronger candidates can be considered for </i></b><b>Account Engagement Manger</b><b><i> role</i></b></p><div><p><b>
The Payoneer Ways of Working</b></p>
<p><b>
Act as our customer's partner on the inside</b>
<br>
<i>Learning what they need and creating what will help them go further.</i></p>
<p><b>
Do it. Own it.</b>
<br>
<i>Being fearlessly accountable in everything we do.</i></p>
<p><b>
Continuously improve</b>
<br>
<i>Always striving for a higher standard than our last.</i></p>
<p><b>
Build each other up</b><br>
<i>Helping each other grow, as professionals and people.</i></p>
<p>
If this sounds like a business, a community, and a mission you want to be part of, apply today.</p>
<p><i>
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.</i></p></div></div>

Account Engagement Specialist, APAC

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