client experience specialist

Dimont & Associates, LLC

<div>Client Success Specialist-Hazard Claims (Mortgage Servicing)
 We are looking for a Client Success Specialist with hands-on hazard insurance claims experience in mortgage servicing or bank default operations. In this role, you will manage multiple hazard claim portfolios from start to finish, ensuring accuracy, compliance, and timely delivery.
 Who we&rsquo;re looking for: Professionals with direct hazard claims and mortgage servicing experience who enjoy problem-solving, coordinating across teams, and delivering excellent client service.
 Key Responsibilities<ul><li>
Own hazard claim portfolios end-to-end, ensuring compliance with client agreements and regulatory requirements.</li><li>
Act as the escalation point for operational or claims issues.</li><li>
Coordinate with internal teams (Operations, IT, etc.) to resolve system or process challenges.</li><li>
Track portfolio metrics, generate reports, and suggest operational improvements.</li><li>
Support client initiatives, including updates, scheduling, and responding to inquiries.</li></ul>
 Required Qualifications<ul><li>
3&ndash;5 years&rsquo; experience in mortgage servicing operations, including managing escalations and cross-functional issues.</li><li>
3+ years&rsquo; hands-on hazard claims experience in mortgage servicing or bank default operations.</li><li>
Client-facing experience within mortgage servicing, including portfolio updates, reporting, and communications.</li><li>
Strong organizational skills, attention to detail, and ability to manage multiple priorities independently.</li><li>
Excellent written and verbal communication skills.</li></ul>
 Why join us: This role offers the opportunity to work in a fast-paced, collaborative environment where your expertise in hazard claims and mortgage servicing will directly impact client success and operational excellence.</div>

Client Success Specialist-Hazard Claims-WFH

Taraki

<div>
 Our client,
 
 Blink Co
 
 is looking for a
 
 POS Implementation Specialist
 
 in
 
 Karachi
 
 
 
 
 Location:
 
 Field-based &ndash; Islamabad / Karachi / Lahore
 
 
 
 Team:
 
 Operations &amp; Deployments
 
 
 
 About The Role
 
 
 
 This is a
 
 hands-on, on-ground role
 
 where you bring Blink POS to life at client locations. Youll install hardware, configure software, train staff, and ensure smooth go-live. You are the bridge between product and real-world operations.
 
 
 
 What Youll Do
 
 
 
 <ul>
 <li>
 Install and configure POS hardware (terminals, printers, scanners)
 </li>
 <li>
 Set up Blink POS software for clients
 </li>
 <li>
 Train store teams on system usage
 </li>
 <li>
 Troubleshoot on-site issues and ensure operational readiness
 </li>
 <li>
 Coordinate with support and product teams for escalations
 </li>
 <li>
 Ensure successful client go-lives
 
 
 
 </li>
 </ul>
 
 What Were Looking For
 
 
 
 <ul>
 <li>
 Technical aptitude and comfort with hardware/software setups
 </li>
 <li>
 Strong communication skills for client training
 </li>
 <li>
 Problem-solving mindset under pressure
 </li>
 <li>
 Willingness to travel within city/region
 </li>
 <li>
 Experience in POS, IT support, or field operations preferred
 
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Experience with retail or F&amp;B operations
 </li>
 <li>
 Basic networking knowledge
 
 </li>
 </ul>
</div>

POS Implementation Specialist - Blink Co

NESL-IT (SMC PVT) LTD

Location: I10/3, Islamabad Job Type: Full-Time Experience Required: Minimum 3 YearsAbout NESL-ITNESL-IT is an Islamabad-based IT services company working with international clients in the US &amp; Europe. We focus on efficiency, professionalism, and building long-term client relationships.About the RoleWe are looking for an experienced CRM Specialist &amp; GoHighLevel (GHL) Expert to manage, optimize, and scale client CRM systems with a strong focus on GoHighLevel (GHL).This is a senior-level, client-facing role requiring hands-on expertise in building automation workflows, funnels, pipelines, and marketing campaigns. The ideal candidate must have prior experience working directly with clients and managing multiple projects simultaneously.Experience with international clients and multi-timezone workflows is highly preferred.Key Responsibilities<ul><li>Manage and optimize CRM systems (primarily GoHighLevel; support HubSpot/Salesforce when required)</li><li>Build and maintain funnels, pipelines, automation workflows, campaigns, and snapshots in GHL</li><li>Conduct CRM and funnel audits to identify inefficiencies and improvement areas</li><li>Work directly with clients to gather requirements and implement CRM strategies</li><li>Create and manage reusable snapshots and templates</li><li>Monitor KPIs, generate reports, and improve lead conversion performance</li><li>Integrate GHL with tools like Zapier, Google Workspace, APIs, etc.</li><li>Collaborate with marketing, sales, and operations teams</li><li>Provide training and support to internal teams and clients</li></ul>Required Skills &amp; Experience<ul><li>Minimum 3 years of hands-on CRM &amp; automation experience</li><li>Strong expertise in GoHighLevel (GHL)</li><li>Working knowledge of HubSpot and/or Salesforce (plus)</li><li>Proven direct client-facing experience</li><li>Strong experience in funnel building and automation workflows</li><li>Experience managing multiple clients or campaigns</li><li>Familiarity with integrations (Zapier, Make/Integromat, APIs, Google Workspace)</li><li>Strong reporting and KPI monitoring skills</li><li>Excellent English communication skills</li></ul>Core Competencies<ul><li>Strong problem-solving ability</li><li>High attention to detail</li><li>Excellent time management</li><li>Ability to explain technical concepts clearly to clients</li><li>Proactive and results-driven mindset</li></ul>Preferred<ul><li>Experience working with international clients</li><li>Experience managing multi-timezone operations</li><li>Background in marketing automation or lead generation systems</li></ul>Job Types: Full-time, ContractApplication Question(s):<ul><li>Explain how you would design a multi-step automation in GoHighLevel for a real estate client that includes: lead capture, multi-channel follow-up (SMS + email), pipeline stage movement, appointment booking, missed-call text-back, and reactivation of cold leads after 60 days. Please explain triggers, conditions, tagging logic, and fail-safes.</li><li>How do you structure GHL snapshots for scaling multiple clients in the same niche while keeping workflows customizable without breaking automation dependencies?</li><li>Explain the difference between workflow triggers and campaign triggers in GHL and when you would use each in a high-volume automation environment.</li></ul>Work Location: In person

GHL Expert / CRM Specialist / Automation Expert

Uber

<div>About the Role
 
 
The Client Success Specialist / Account Manager role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized Business, to work efficiently and optimally with SMB merchants (not only restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service. Account Managers are critical to retaining our highest value accounts, ensuring new partners are successful on our platform, and consult partners that have the potential to grow.
 
 
This role requires candidates to be based in Miami, FL.
 
 
What You'll Do
<ul><li>Build strong relationships with assigned vendors and help them navigate the Uber Eats market place
</li><li>Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
</li><li>Track merchant KPI and OKR to understand their success, issues, or opportunities
</li><li>KPI &amp; OKR centric methodology: generate team consciousness about the need of results measured by important metrics
</li><li>Excel in hands-on vendor management and training of new merchant features or products
</li><li>Act as an ambassador of Uber Eats' mission, brand, and product
</li><li>Proactively maintain communication channels with your accounts via email, phone, and face-to-face meetings
</li></ul>Basic Qualifications
<ul><li>At least 1 year of experience in sales, operations, account management, or similar functions
</li></ul>Preferred Qualifications
<ul><li>Outstanding work ethic and attention to detail
</li><li>Willingness to roll up your sleeves, and get in the weeds with our highest value partners
</li><li>Excellent communication
</li><li>Strong critical thinking ability
</li><li>Ability to clearly frame a value proposition and ask the right questions to be able to overcome objections to gain commitment from your clients
</li><li>Strong knowledge on the local restaurant scene
</li><li>Proficiency in Salesforce and Excel
</li>Bilingual in Spanish and English 
<li>
</li></ul> 
 
For Miami, FL-based roles: The base hourly rate range for this role is USD$25.87 per hour - USD$27.24 per hour. You will be eligible to participate in Uber's bonus program, and may be offered sales bonuses &amp; other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.</div>

Client Success Specialist, Tampa Bay (Miami Based)

Mudad

<div>
 
 
 Company Description
 
 
 
 
 
 Mudad is a semi-governmental company established in alignment with the National Transformation Program 2020. Specializing in financial technologies, Mudad offers innovative digital solutions to optimize payroll systems and simplify payroll management. Our platform aims to enhance the quality and efficiency of payroll administration for small and medium-sized businesses in Saudi Arabia. We are committed to supporting the growth of enterprises across the Kingdom through advanced technology solutions.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 
 This is a full-time on-site role based in Riyadh for a Customer Experience Specialist. In this role, you will manage customer inquiries, provide exceptional support, and ensure the timely resolution of customer issues. You will actively engage with customers to gather feedback, enhance satisfaction, and continuously improve the overall customer experience.
 
 
 The role also involves designing customer experiences for new products, aligning performance metrics with marketing campaigns, and building and updating customer journey maps across digital channels. You will contribute to enhancing the user interface (UI) to ensure a seamless and intuitive customer experience. Additionally, you will collaborate with cross-functional teams to address customer needs, drive service improvements, and support overall business growth.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 Proven customer service skills, including effective communication, problem-solving, and relationship-building abilities.
 
 
 Hands-on experience with customer support tools and CRM platforms, with the ability to manage and resolve customer issues efficiently.
 
 
 Experience in designing and enhancing Customer Experience (CX) initiatives, including building and optimizing customer journey maps across digital channels.
 
 
 Understanding of UX/UI principles and the ability to contribute to improving digital user experiences.
 
 
 Ability to align key performance indicators (KPIs) with customer experience initiatives and marketing campaigns, and analyze results to support data-driven decisions.
 
 
 Strong analytical skills to assess customer feedback and performance data, providing actionable insights for continuous service improvement.
 
 
 Strong organizational skills with the ability to manage multiple priorities and customer accounts effectively.
 
 
 Proficiency in spoken and written Arabic and English.
 
 
 Ability to collaborate cross-functionally while maintaining strong attention to detail.
 
 
 Experience in the financial services or technology (FinTech) sector is a plus.
 
 
 Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related field.
 
 
 
 
 
 
 
 
 Job Posting Date: 11 February 2026
 
 
 Application Deadline: 24 February 2026
 
</div>

Customer Experience Specialist

Keller Williams Eastside Realty

Your OpportunityA top-producing real estate team based in Kirkland is seeking a proactive, highly organized, and service-driven Client Care Coordinator to help deliver an exceptional 5-star client experience.This is a hands-on, in-person role supporting a fast-paced, high-performing real estate business. The right candidate thrives on organization, communication, follow-through, and precision.Attention to detail is critical. Small mistakes can impact timelines, client satisfaction, and brand reputation. We are looking for someone who naturally double-checks their work, anticipates potential issues before they arise, and takes pride in getting the details right.Requirements:<ul><li>Active Washington State real estate license (required at time of hire)</li><li>Must live within 5 miles of Kirkland</li></ul>Client Experience &amp; Relationship Management<ul><li>Track and manage client referrals</li><li>Oversee and grow 5-star online reviews</li><li>Send client surveys and monitor feedback</li><li>Manage home anniversary outreach and long-term client follow-up</li><li>Coordinate thoughtful client gifts and appreciation touchpoints</li><li>Assist with planning and executing client appreciation events</li></ul>Systems &amp; CRM Management<ul><li>Maintain and update CRM and task management systems</li><li>Ensure database accuracy and organization</li><li>Create, document, and improve internal workflows</li><li>Support AI tool integration and automation initiatives</li><li>Manage and optimize Google Business Profile</li></ul>Marketing &amp; Administrative Support<ul><li>Manage social media posting schedule</li><li>Design flyers, brochures, and marketing materials</li><li>Coordinate mailings and print campaigns</li><li>Create and send quarterly Mailchimp e-newsletters</li><li>Prepare and distribute market reports</li><li>Assist with listing preparation</li><li>Run local errands (materials, signage, and vendor coordination)</li><li>Provide general administrative support as needed</li></ul>Qualifications<ul><li>Active Washington State real estate license (required at time of hire)</li><li>Must live within 5 miles of Kirkland</li><li>Exceptional attention to detail and accuracy</li><li>Strong organizational and time management skills</li><li>Excellent written and verbal communication</li><li>Comfortable using CRM systems and learning new technology</li><li>Ability to manage multiple priorities without sacrificing quality</li><li>Valid driver&rsquo;s license and reliable transportation</li><li>Real estate administrative experience preferred but not required for the right candidate</li></ul>Job Type: Full-timePay: $26.00 - $32.00 per hourWork Location: Hybrid remote in Kirkland, WA 98033

Client Care Coordinator

Lattice Technologies Pvt Ltd

<div>About us:

1Lattice&trade; is a 360-degree business decision support partner with a tech-enabled services stack of data, people network, and custom research. Powered by advanced tech tools and unique data-gathering approaches, 1Lattice is an integrated product suite to make decisions smartly, right from Inputs to Validation to Execution to Measurement. 1Lattice works with clients and partners globally, helping clients solving a wide variety of organizational and business challenges through actionable research-led insights. This is 80% work from home and locations available are Gurugram &amp; Mumbai.

Job Title: Client Lead &ndash; Expert Network Operations

Location: Gurugram

Company: 1Lattice

Department: 1Network B2B 


Job Summary:

You will manage a team responsible for conducting expert calls for leading Private Equity firms, Consulting organizations, and other top corporate clients. You will lead the team in ensuring the seamless execution of expert interviews, generating additional business from existing accounts, and maintaining high operational standards. Your role will include managing client relationships, driving account growth, and ensuring that expert calls are executed on time to meet client expectations. 


Key Responsibilities:
<ul><li>Team Management:</li></ul>
<ul><li>Lead, mentor, and develop a team responsible for managing expert calls.</li></ul>
<ul><li>Set performance expectations, provide regular feedback, and conduct performance reviews.</li></ul>
<ul><li>Manage team workload, allocate resources efficiently, and ensure timely project completion.</li></ul>
<ul><li>Operations &amp; Execution:</li></ul>
<ul><li>Oversee the scheduling, execution, and quality control of expert calls between clients and industry experts.</li></ul>
<ul><li>Be accountable for ensuring all expert calls are executed on time, in line with client-specific timelines and requirements.</li></ul>
<ul><li>Ensure that expert recruitment, onboarding, and call execution processes meet company service quality standards.</li></ul>
<ul><li>Client &amp; Account Management:</li></ul>
<ul><li>Serve as the primary point of contact for key client accounts, ensuring strong communication and exceptional service delivery.</li></ul>
<ul><li>Proactively generate additional business from existing clients through account mining by identifying new opportunities, upselling, and expanding relationships within accounts.</li></ul>
<ul><li>Collaborate with the Sales and Client Services teams to drive account growth and maintain strong client satisfaction.</li></ul>
<ul><li>Expert Network Growth:</li></ul>
<ul><li>Oversee the development and expansion of 1Lattice&rsquo;s expert network across diverse industries.</li></ul>
<ul><li>Lead initiatives to recruit and retain high-quality industry experts, ensuring their availability for client needs.</li></ul>
<ul><li>Monitor trends and insights in Private Equity, Consulting, and Corporate sectors to anticipate client demand for expert insights.</li></ul>
<ul><li>Process Improvement:</li></ul>
<ul><li>Continuously assess and improve internal processes to increase efficiency, improve client satisfaction, and optimize resource allocation.</li></ul>
<ul><li>Implement tools, technologies, and methodologies to streamline expert network operations.</li></ul>
<ul><li>Reporting &amp; Metrics:</li></ul>
<ul><li>Monitor and report on key performance indicators (KPIs), such as call success rates, on-time execution of expert calls, client feedback, and team performance.</li></ul>
<ul><li>Track and report on additional business generated from existing clients through upselling, cross-selling, and account expansion.</li></ul>
<ul><li>Prepare weekly, monthly, and quarterly reports for senior management and key stakeholders.</li></ul> 


Qualifications and Skills:
<ul><li>Education:</li></ul>
<ul><li>Bachelor&rsquo;s degree in Business, Economics, or a related field (Master&rsquo;s degree preferred).</li></ul>
<ul><li>Experience:</li></ul>
<ul><li>3-6 years of experience in a team management role in expert network operations, consulting, research, or related fields.</li></ul>
<ul><li>Experience in Private Equity, Consulting, or Corporate advisory services is a plus.</li></ul>
<ul><li>Leadership Skills:</li></ul>
<ul><li>Proven ability to lead and manage high-performing teams in a fast-paced environment.</li></ul>
<ul><li>Strong interpersonal skills with the ability to mentor and develop team members.</li></ul>
<ul><li>Client &amp; Account Management Skills:</li></ul>
<ul><li>Demonstrated success in managing client relationships and delivering high-quality service.</li></ul>
<ul><li>Proven ability to grow existing accounts by generating additional business and driving account mining initiatives.</li></ul>
<ul><li>Analytical &amp; Strategic Thinking:</li></ul>
<ul><li>Strong analytical skills to assess client needs, expert suitability, and project timelines.</li></ul>
<ul><li>Ability to think strategically and drive the business forward through operational excellence.</li></ul>
<ul><li>Communication Skills:</li></ul>
<ul><li>Excellent written and verbal communication skills.</li></ul>
<ul><li>Ability to communicate effectively with senior-level stakeholders.</li></ul>
<ul><li>Problem-Solving:</li></ul>
<ul><li>Strong problem-solving abilities with a focus on proactive solutions and decision-making.</li></ul>
<ul><li>Technical Proficiency:</li></ul>
<ul><li>Familiarity with CRM tools, database management, and project management software.</li></ul> 


Preferred Qualifications:
<ul><li>Understanding of the expert network industry and its dynamics.</li></ul>
<ul><li>Experience with expert recruitment processes, including sourcing, onboarding, and compliance.</li></ul> 


What We Offer:
<ul><li>Competitive salary and performance-based incentives.</li></ul>
<ul><li>Opportunities for professional growth and development.</li></ul>
<ul><li>A dynamic and collaborative work environment with exposure to high-profile clients.</li></ul></div>

Client Lead Operations - Expert Network

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