client experience specialist

Trucordia

<div>
 1 Source Business Solutions, a leading provider of outsourced HR services, is a fast-growing PEO (HR) company seeking an experienced Receptionist/Administrative Assistant who has exceptional customer service skills. We are looking for a detail-oriented individual who thrives on assisting our clients with their payroll and administrative needs. This individual must be a leader, capable of setting the stage and giving direction, while also being a team player who works well with others. The ideal candidate will be a self-starter eager to learn and grow with us.
 
 
 This is a full-time position with benefits available and offers an excellent opportunity to join a company that values professional development and growth.
 
 
 
 Job Description
 
 
 
 
 Key Responsibilities
 
 
 
 Client &amp; Employee Experience
 
 
 <ul>
 <li>
 Serve as a first point of contact for clients, employees, and visitors via phone, email, and in person
 </li>
 <li>
 Provide professional, timely, and courteous support to client and employee inquiries
 </li>
 <li>
 Build and maintain positive relationships by delivering a high level of service and responsiveness
 </li>
 <li>
 Assist clients and employees with general questions related to onboarding, payroll processes, and documentation
 
 
 </li>
 </ul>
 New Hire Onboarding &amp; Compliance
 
 
 <ul>
 <li>
 Coordinate and manage new hire onboarding processes, ensuring timely completion of all required documentation
 </li>
 <li>
 Assist employees with completion of I-9, W-4, and other federal, state, and company-specific forms
 </li>
 <li>
 Verify documentation for accuracy and completeness in compliance with federal and state regulations
 </li>
 <li>
 Enter and maintain new hire data within payroll and HR systems
 </li>
 <li>
 Track onboarding status and follow up as needed to ensure deadlines are met
 
 
 </li>
 </ul>
 Administrative &amp; Front Office Support
 
 
 <ul>
 <li>
 Manage front desk operations, including greeting visitors and directing inquiries appropriately
 </li>
 <li>
 Maintain organized electronic and physical records with strict attention to confidentiality
 </li>
 <li>
 Assist with general administrative tasks such as document preparation, scanning, filing, and data entry
 </li>
 <li>
 Support internal teams with onboarding-related coordination and communication
 
 
 </li>
 </ul>
 Process Improvement &amp; Collaboration
 
 
 <ul>
 <li>
 Identify opportunities to improve onboarding workflows and client experience
 </li>
 <li>
 Collaborate with internal departments to ensure seamless service delivery
 </li>
 <li>
 Maintain up-to-date knowledge of onboarding requirements, policies, and procedures
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent
 </li>
 <li>
 Strong customer service and interpersonal skills
 </li>
 <li>
 Excellent attention to detail and organizational skills
 </li>
 <li>
 Ability to handle sensitive and confidential information with discretion
 </li>
 <li>
 Proficiency in basic office software (email, word processing, spreadsheets)
 </li>
 <li>
 Strong written and verbal communication skills
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Please see our company Benefits:
 
 
 
 <ul>
 <li>
 401(k)
 </li>
 <li>
 401(k) matching
 </li>
 <li>
 Dental insurance
 </li>
 <li>
 Flexible spending account
 </li>
 <li>
 Health insurance
 </li>
 <li>
 Life insurance
 </li>
 <li>
 Paid time off
 </li>
 <li>
 Retirement plan
 </li>
 <li>
 Vision insurance
 
 
 </li>
 </ul>
 Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy. Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.
</div>

Client Experience & Onboarding Specialist

Bridgewater Bank

<div>We are seeking an enthusiastic and customer-focused Client Specialist to join our Deposit Services team in Glen Lake. In this role, you will serve as the face of the bank as the initial welcoming contact for clients and provides superior customer service while processing client requests in person, by phone or email in a positive professional environment.

Hours: Monday through Friday from 8:15 AM to 4:45 PM ***No weekends*** 


RESPONSIBILITIES:
<ul>
<li>Accurately process routine financial transactions including check cashing, deposits, withdrawals, transfers, and loan payments through Integrated Teller processing system</li>
<li>Greet all clients, answer phone calls, monitor client services inbox promptly and access client information as requested to ensure a positive client experience</li>
<li>Ensure client identity verification procedure is followed with each client request</li>
<li>Balance assigned Integrated Teller role, cash recycler, and vault inventory in accordance with procedures</li>
<li>Ensure all required documentation is completed for all transactions</li>
<li>Complete suspicious activity incidents and process client fraud requests timely in conjunction with the Deposit Operations department</li>
<li>Sort, distribute, and process returned mail</li>
<li>Assist with scanning of documentation into internal systems such as Accu</li>
<li>Positively represent the bank in all interactions with clients, coworkers, and vendors</li>
<li>Maintain conference rooms, kitchen and front desk and ensure adequate supplies are available</li>
<li>Adhere to the bank&rsquo;s policies, procedures, security requirements and government regulations including (but not limited to) BSA</li>
<li>Participate in on-going training to enhance knowledge of banking and keep abreast of new and/or changes in regulations</li>
</ul>
 QUALIFICATIONS:
<ul>
<li>Outstanding interpersonal and communication skills</li>
<li>Prior retail or customer service experience</li>
<li>Professional, friendly demeanor</li>
<li>Proficient with Microsoft Word, Excel, Outlook, and PowerPoint</li>
<li>Knowledge of ITI and Integrated Teller a plus</li>
<li>College degree preferred</li></ul> 


 ABOUT BRIDGEWATER BANK:

Picture yourself at one of the Twin Cities&rsquo; best places to work, surrounded by people who challenge you, support you, and inspire you to be your best. Welcome to Bridgewater Bank.

We&rsquo;re on a mission to be the finest entrepreneurial bank in the Twin Cities. Like true entrepreneurs, we run fast and lean. We are in constant evolution and the runway for personal and professional growth is long. People are our strength, and that&rsquo;s why we&rsquo;ve created and sustained an award-winning culture that promotes growth and celebrates the big and little wins along the way.

At the end of the day, we believe competitive salaries, top-tier benefits, a hybrid work model, and transparency into the business is a given. Working together toward something meaningful with people you enjoy, is just a bonus! Will you join us? 


COMPENSATION &amp; BENEFITS:

The typical hourly base pay range for this role is $20/hr. Compensation may vary based on individual job-related knowledge, skills, expertise, and experience. This position is eligible for a discretionary annual incentive program driven by organization and individual performance.

Bridgewater Bank provides a broad offering of competitive benefits including (but not limited to):
<ul>
<li>Healthcare (medical, dental, vision)</li>
<li>Basic term and optional term life insurance</li>
<li>Short-term and long-term disability</li>
<li>Parental leave</li>
<li>401(k) with employer match</li>
<li>Paid vacation &amp; paid holidays</li></ul> 


PLEASE NOTE:

The above is intended to describe the general content of and requirements for this position. It is not to be construed as an exhaustive list of duties, responsibilities, or requirements. It is Bridgewater Bank&rsquo;s policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability or any other characteristic protected by applicable federal, state or local law.

STATUS: Non-Exempt</div>

Client Specialist - Glen Lake

Circana

<div>Client Configuration Specialist 


Let&rsquo;s be unstoppable together! 

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We&rsquo;re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified&trade; by Great Place To Work&reg;. This prestigious award is based entirely on what current employees say about their experience working at Circana. 

Learn more at www.circana.com.

What will you be doing?
We are seeking a driven and detail-oriented individual to own the client configuration of Emiri, our Liquid AI-driven natural language tool. You&rsquo;ll work closely with product, engineering, and client success teams configure and deploy clients as well as scale Emiri across all Circana industries, markets, and datasets globally. You&rsquo;ll play a key role in ensuring the configuration platform is aligned with both technical requirements and user needs. You'll also play a key role in guiding users &ndash; internally and externally &ndash; through setup, testing, and best practices.

Job Responsibilities
<ul>
<li>Own client configuration and deployment of Emiri</li>
<li>Understand and support Emiri&rsquo;s configuration dependencies, including prompt templates and setup requirements</li>
<li>Design UI mockups or flow diagrams and translate feedback into actionable stories or bug reports for the development team</li>
<li>Document and maintain guidance around configuration processes, tips, and &ldquo;how-to&rdquo; documentation for internal use</li>
<li>Collaborate with client success and client teams to support their understanding of configuration needs and guiding them in effective prompting</li>
<li>Drive root cause analysis of issues to surface opportunities to improve scalability and user friendliness of the configuration tool</li>
<li>Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos</li>
<li>Test new enhancements or fixes prior to release to ensure quality and expected behavior</li></ul> 


Requirements
<ul>
<li>Familiarity with Circana tools, including Unify+, model/report building, and ideally Emiri</li>
<li>Experience in configuration management, technical product operations, or client solutions roles</li>
<li>Strong organizational skills to support multiple client configurations and maintain flawless on-time delivery and service levels</li>
<li>Experience with generative AI tools (e.g., OpenAI, Claude)</li>
<li>Strong communication abilities, especially in simplifying technical concepts for non-technical users and collaborating across teams</li>
<li>Tech-curious mindset, comfortable learning prompt engineering and system behavior, with a process-driven approach to managing issues, QA, and feedback loops</li>
<li>Experience using tools like Jira, Confluence, or similar issue tracking and documentation systems</li>
<li>Multilingual with proficiency in French, German, Spanish, and/or Italian (preferred)</li>
<li>Working knowledge of JSON and strong attention to structure and formatting (preferred)</li>
<li>Exposure to low-code/no-code platforms or custom internal tooling (preferred)</li>
<li>Experience working with UX/UI teams or providing user-centered feedback on tools (preferred)</li>
<li>5+ years of experience in data analytics and reporting</li>
</ul>
Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:
<ul>
<li>Stay Curious: Being hungry to learn and grow, always asking the big questions.</li>
<li>Seek Clarity: Embracing complexity to create clarity and inspire action.</li>
<li>Own the Outcome: Being accountable for decisions and taking ownership of our choices.</li>
<li>Center on the Client: Relentlessly adding value for our customers.</li>
<li>Be a Challenger: Never complacent, always striving for continuous improvement.</li>
<li>Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.</li>
<li>Commit to each other: Contributing to making Circana a great place to work for everyone.</li>
</ul>
Location
This position can be located in the following area(s): Greece 


Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice ) Your current employer will not be contacted without your permission 


#LI-NM1</div>

Client Configuration Specialist

Harbor Behavioral Health

<div>Harbor is seeking a Client Registration/Intake Specialist to join the Toledo team! This position is responsible for a welcoming and thorough client registration process.

Position is full-time, 20 hours per week.

Education/Experience/Other Requirements:
<ul>
<li>High school diploma or equivalent required with two years of closely related office experience strongly preferred.</li>
<li>Demonstrated knowledge and understanding of health/behavioral health billing procedures and eligibilities for third-party providers preferred.</li>
<li>Prior experience strongly preferred in customer service and behavioral health setting.</li>
<li>Must have strong attention to detail and be able to communicate effectively with various individuals.</li>
<li>Competent computer/PC skills using Microsoft Office 365, Excel, and electronic health record systems.</li>
<li>Must be able to establish daily work priorities and work independently and efficiently to meet deadlines</li>
<li>Must be honest, dependable, self-disciplined, organized and be able to work well as a team member.</li>
</ul>
Essential Job Competencies/Primary Duties:
<div>
<ul><li>Reviews and updates client accounts timely to ensure accurate demographic and account information, including insurance information, and fee agreements.</li></ul>
<ul><li>Proactively and collaboratively works with other departments to ensure a thorough and accurate client registration process.</li></ul>
<ul><li>Receives incoming questions from clients, payers, and/or other departments regarding client accounts; initiates data submission for any additional information needed, and interprets information back to the client, payer and/or clinician.</li></ul>
<ul><li>Reviews, monitors, updates, and prepares Client Record to ensure required Intake/Registration forms and data are completed and updated, as necessary.</li></ul>
<ul><li>Coordinates client&rsquo;s application and subsequent verification process for public assistance funding sources. Updates client records accordingly (internal and external systems) and monitors assigned client records to ensure adequate coverage for services.</li></ul>
<ul><li>Provides quality and timely support to both internal and external customers and strives for customer satisfaction</li></ul>
<ul><li>Promotes client usage for Patient Portal and educates on the benefits it can offer.</li></ul>
<ul><li>Monitors assigned clients to ensure services are scheduled appropriately based on insurance coverage.</li></ul>
<ul><li>Verifies insurance for any new clients or new card being scanned before the time of their appointment.</li></ul>
<ul><li>Monitors client coverages for any missing coverages or termed coverages and updates appropriately.
</li></ul><ul><li>Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.</li></ul>
</div>
About Harbor:
<ul>
<li>A leading provider of mental health and substance use treatment for over 100 years</li>
<li>350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year</li>
<li>Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!</li>
</ul>
Why Work for Harbor?

It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:
<ul>
<li><div><ul><li>Medical, dental, and vision coverage</li>
<li>Retirement plan with company match</li>
<li>Generous paid time off, sick time, and paid holidays</li>
<li>Tuition and professional license reimbursement programs</li>
<li>Clinical supervision hours offered</li>
<li>Ability to make a difference in your community!</li></ul></div></li></ul></div>

Client Registration/Intake Specialist

Ethos Veterinary Health

<div></div><div><div><div><div>Veterinary Specialists of Birmingham located in Birmingham, AL is hiring a Part- Time Client Care Specialist to join our outstanding team!</div><div> 
Our team is made up of a team of specialists, highly trained veterinarians, numerous veterinary technicians, and assistants, as well as administrative staff.<div>
At VSB, our exceptional specialists and highly trained veterinary staff are experts in their given fields and are committed to achieving the best outcome possible with each patient visit. This is thanks in large part to our Cornerstones of Success for veterinary care.</div></div></div><div>
Position Overview:</div><ul><li>
Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing pets, and handles payments.
</li><li>Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments.
</li><li>Handles incoming and outgoing mail and e-mail.
</li><li>Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within business operations software. Escalates complex matters to senior staff.
</li><li>Reliable, self-starter. Has the ability to multi-task and prioritize.</li><li>
Regular attendance and timeliness are essential functions to fulfill the requirements of this position.</li><li>
Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.</li></ul>
Experience: 1-2 years in a veterinary, medical, or clinical setting preferred.<div>
Anticipated Schedule:</div><ul><li>
Hours are based on the needs of the hospital but vary between 6pm - 8am</li><li>
3 - 4 days per week</li></ul><div>
Compensation:</div><ul><li>
Compensation is based on experience and skill set. Starting at $16 per hour, with additional overnight shift differential!</li></ul><div>
Benefits:</div><ul><li>
Employee Pet Discount</li><li>
Scrubs</li><li>
Access to Employee Assistance Program</li><li>
Uniform Allowance</li><li>
Paid Time Off
</li><li>Holiday Pay
</li><li>Employee Referral Program</li><li>
Employee Pet Discount</li><li>
401k &amp; Employer Matching</li><li>
Medical/Dental/Vision</li><li>
Disability Insurance</li><li>
Life Insurance</li><li>
HSA/FSA</li></ul><div>
For more information about our hospital, please visit vsbham.com. 
 
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com. 
 
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. 
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. 
IND2</div></div><div>
</div>
Ov70KXSi0n</div>

Overnight Client Care Specialist, VSB

Relation Insurance Services

<div><div>WHO WE ARE
Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success. 
WHAT WE&rsquo;RE LOOKING FOR
The Client Service Specialist assists with maintaining customer files and acts as the front-line administrative processor related to the day-to-day servicing of the client. The person in this position remains knowledgeable of advances in the insurance business, stays abreast of the types of insurance products available and works with clients and others in a professional manner.
A GLIMPSE INTO YOUR DAY<ul><li>
Provides ongoing administrative support and coordinates with Account Managers and other service team members to ensure that clients receive all key deliverables in a timely and accurate manner.</li><li>
Serves as secondary contact and internal back up for Account Manager.</li><li>
Meets with clients and insurance company representatives as requested by Sales and Account Management teams.</li><li>
Creates client monthly, quarterly and annual reports utilizing Relation templates and software.</li><li>
Prepares other various reports as requested.</li><li>
Assists client in developing and/or refining wellness programs including coordination of health fair vendor participation.</li><li>
Assists with the preparation and assembling of proposals.</li><li>
Assists with development of all marketing, communication, and presentation materials including client&rsquo;s employee benefits guides, communication materials and enrollment</li><li>
Develops and maintains carrier files with all updated contracts and correspondence.</li><li>
Provides support for the research and preparation of communication materials distributed to clients regarding government and legal compliance issues and or requirements.</li><li>
Performs other projects, duties, and tasks, as assigned.</li></ul>
WHAT SUCCESS LOOKS LIKE IN THIS ROLE<ul><li>
A Life, Health and Accident License from state of domicile is required within 90 days of hire and must be maintained thereafter.</li><li>
High School Diploma or equivalent required.</li><li>
Minimum of 3+ years&rsquo; experience in Customer Service.</li><li>
Bilingual (English/Spanish) preferred; may be required, depending on location.</li><li>
Life, Health and Accident insurance experience preferred.</li><li>
Working knowledge of insurance markets, products, services insurance ratings and underwriting procedures preferred.</li><li>
Prior experience with agency management systems software and online rating systems preferred.</li><li>
Proficient in using computers and Microsoft Office Suite (emphasis on Excel). Must be computer literate with the ability to learn new software.</li><li>
Outstanding interpersonal and communications skills are required to maintain effective. relationships with clients, co-workers, carriers, vendors, and others.</li><li>
Must be able to understand written and oral communications and interpret information written within policies.</li><li>
Ability to work independently with limited daily supervision and to work effectively in a team environment.</li><li>
Ability to function effectively under tight time constraints, consistently meets strict deadlines, prioritize, and handle multiple tasks in a demanding work environment.</li></ul>
WHY CHOOSE RELATION?<ul><li>
Competitive pay.</li><li>
A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more.</li><li>
Career advancement and development opportunities.</li></ul></div>
.
Note: The above is not all encompassing of the full position description.
Relation Insurance Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.<div>
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Relation, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is presented within this posting. 
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.</div>
.
$15.54 - $33.65</div>

Client Service Specialist - Employee Benefits

Carla Car Rental

**Empower Travelers Through Digital Support &ndash; Join Carla as a Customer Experience Specialist!**Are you ready to embark on a journey where your passion for customer care and problem-solving creates meaningful travel experiences?At Carla Car Rental, we are more than just a brand&mdash;we are redefining the car rental industry, making it seamless and enjoyable for travelers all around the world. We connect travelers with the best rental options and complementary services such as protection plans and roadside assistance, ensuring a smooth, hassle-free experience anytime, anywhere.As a product-first company, innovation is our heartbeat. Our success is powered by a team of outstanding individuals, and now we are looking for a Customer Experience Specialist to join our dynamic, mobile-first global car rental platform.You can download the Carla app:https://apps.apple.com/app/id1035631234https://play.google.com/store/apps/details?id=com.mobikasaba.carlaandroid**Role Overview:**As a Customer Experience Specialist at Carla Car Rental, you will be at the forefront of ensuring our travelers have smooth, memorable journeys. This is not a front-desk role&mdash;our CX team operates digitally through phone and email, providing personalized support while collaborating closely with product and operations teams.You will act as the voice of the customer, identifying pain points, resolving issues, and contributing insights that help improve our products and services. Your work will directly influence customer satisfaction, loyalty, and the overall travel experience, making this role a key part of our mission to redefine car rentals worldwide.**Key Responsibilities:**<ul><li>Deliver exceptional support to travelers via phone and email in English.</li><li>Manage and complete bookings accurately using our reservation system and dashboards.</li><li>Collaborate with the data operations team to analyze trends and address evolving customer needs.</li><li>Partner with the product team to represent the voice of the customer and inform product improvements.</li><li>Identify opportunities to enhance customer satisfaction and business outcomes.</li><li>Conduct quality assurance testing on products and provide actionable feedback for continuous improvement.</li></ul>**Additional Insights:**<ul><li>This role includes a combination of day and evening shifts, with at least three night shifts per week.</li><li>Day shifts take place in the office; evening shifts offer remote flexibility.</li><li>You will have two days off per week (one weekday and one weekend day), ensuring weekly hours do not exceed 45 hours.</li></ul>**What We Seek in You:**<ul><li>Bachelor&rsquo;s degree (required).</li><li>Fluency in English (written and spoken).</li><li>Another language (Spanish, French, German, etc.) is a strong plus.</li><li>Strong communication, problem-solving, and multitasking skills.</li><li>Prior experience in customer support or a related field is a plus.</li><li>Proficiency with customer support tools and software.</li><li>Positive, proactive, and self-motivated attitude with a solution-oriented mindset.</li><li>Ability to analyze data and trends, translating insights into effective action plans.</li><li>Exceptional interpersonal skills: clear, professional, and courteous across all channels.</li><li>Thrive in a fast-paced, startup environment with flexibility and a willingness to learn.</li><li>Based in Istanbul.</li><li>Openness to giving and receiving constructive feedback, fostering collaboration, and continuous improvement.</li></ul>**What We Offer:**<ul><li>Stay on the cutting edge with up-to-date technical equipment, including macOS devices.</li><li>Immerse yourself in an exceptionally innovative and dynamic work environment, where creativity thrives.</li><li>Keep your energy levels up with a fully stocked kitchen, featuring coffee machines, snacks, and refreshing beverages.</li><li>Enjoy additional meal and transportation allowances, demonstrating our commitment to your overall well-being.</li><li>Experience a culture of transparency and open communication among employees, fostering a collaborative atmosphere.</li><li>Embark on a journey of continuous learning and career development, with our encouragement and support.</li><li>Work in a comfortable, centrally-located office in Uskudar, featuring dedicated recreation areas for relaxation.</li><li>Pursue further education and growth with training and development reimbursement opportunities.</li><li>Recharge and unwind with 12 days of vacation from Year 1 of employment.</li><li>Celebrate your special day with a day off on your birthday.</li><li>Experience a welcoming environment with a zero-tolerance policy for toxic behavior, ensuring a harmonious and respectful workplace for all.</li><li>Join us in having fun during our office events, creating memorable moments together.</li></ul>Carla embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.Job Type: Full-timeWork Location: Hybrid remote in &Uuml;sk&uuml;dar

Customer Experience/Call Center Specialist (Global Travel Platform)

Search 10000+ Client experience specialist jobs near you this June. New roles added regularly across leading industries. Apply today.