client experience specialist

Personify Health

<div>Overview:
<div>
Who We Are</div><div>
Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we&rsquo;re shaping a healthier, more engaged future.</div>
Responsibilities:
<div>
Who are you?</div> 
The Delivery Specialist will have responsibility for maintaining a broad understanding and technical knowledge of all Personify Health products and services to ensure quality delivery on service and performance commitments to clients. This client-facing and engaged role will help execute the strategy coordinated by Account Management and the client team. 
In this role you will wear many hats, but your knowledge will be essential in the following:<ul><li>
Coordinate the documenting, submission, tracking, communication, and monitoring of client program requirements post-implementation (either new logo or cross/upsell implementation)</li><li>
Help clients to match program needs with operationally efficient delivery options</li><li>
Build relationships with cross-functional teams (Finance, Implementation, Client Operations, Member Services, Product, DSR, and Live Services teams) to execute on deliverables for clients</li><li>
Deliver agreed reporting from internal tools</li><li>
Support member service delivery by resolving needs for of client-specific information, updating training agents and completing documentation
</li><li>Proactively monitor satisfactory resolution of client technical support issues by appropriate internal team</li><li>
Working knowledge of tools significant in responsibilities, including but not limited to Salesforce, GenAdmin, Gainsight, MicroStrategy, JIRA and/or Confluence.</li><li>
Aligning client requests with best practices informed by a thorough understanding of the Personify Health platform.</li></ul>
You&rsquo;ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Qualifications:
<div>
What you bring to the Personify Health Team:</div> 
In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:<ul><li>
Bachelor&rsquo;s degree or comparable experience in a related field (health, healthcare, health science, wellness, customer service, business management, operations, and/or logistics)
</li><li>1-3+ years of professional work experience, preferably aligned to roles in operations / logistics, customer service, customer management, software implementation and / or project management.
</li><li>Previous experience in SaaS, or health / wellness and/or health care industry (preferred)</li></ul>
You also take pride in offering the following Core Skills, Competencies, and Characteristics:<ul><li>
Excellent customer facing skills, including a commitment to client satisfaction</li><li>
Impeccable organization and priority management skills
</li><li>Ability to manage multiple tasks with varied dependencies and timelines
</li><li>Self-motivated with proactive approach, appropriate sense of urgency and a positive attitude</li><li>
Able to navigate change and support clients in change management</li><li>
Proficiency with various software applications, including but not limited to Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams, and OneDrive), virtual meeting platforms</li><li>
Ability to navigate a dynamic technological environment</li><li>
Required to work cross functionally with co-workers
</li><li>Outstanding interpersonal skills, including strong communication skills, both verbal and written.</li><li>
Creative approach to problem-solving</li><li>
Solid analytical skills</li></ul> 
No candidate will meet every single desired qualification. If your experience looks a little different from what we&rsquo;ve identified and you think you can bring value to the role, we&rsquo;d love to learn more about you!<div></div><div> 
Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.</div> 
We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.</div>

Client Delivery Specialist

Independent Food Company

Join to apply for the Onboarding Specialist role at Independent Food CompanyJoin to apply for the Onboarding Specialist role at Independent Food CompanyGet AI-powered advice on this job and more exclusive features.Job Purpose The Onboarding Specialist is responsible for delivering a seamless and positive onboarding experience for all new hires. This role ensures that employees are successfully integrated into the organization, aligned with the company culture, and equipped with the resources needed to thrive from day one.Job Purpose The Onboarding Specialist is responsible for delivering a seamless and positive onboarding experience for all new hires. This role ensures that employees are successfully integrated into the organization, aligned with the company culture, and equipped with the resources needed to thrive from day one. Key Responsibilities <ul><li>Onboarding Coordination</li><li>Manage end-to-end onboarding processes for new joiners across Head Office and Operations.</li><li>Coordinate pre-employment requirements, including document collection, visa processing, and medicals.</li><li>Schedule orientation sessions and ensure all new hires receive welcome kits, systems access, and company materials.</li><li>Orientation Facilitation</li><li>Conduct engaging and informative onboarding sessions to introduce company policies, values, and brand culture.</li><li>Ensure departmental handovers and buddy assignments are in place for each new hire.</li><li>Provide clear communication on role expectations and company standards.</li><li>Logistics Management</li><li>Oversee logistics such as airport pickups, accommodation arrangements, and cash advances for newly arriving staff.</li><li>Coordinate with Procurement, Administration, and Accommodation teams for smooth arrivals and transitions.</li><li>Track onboarding expenses and submit timely reports for reimbursement or approval.</li><li>Employee Experience</li><li>Serve as the first point of contact for new employees during their initial months.</li><li>Monitor onboarding satisfaction through feedback surveys and check-in meetings.</li><li>Proactively resolve issues or escalate concerns to relevant stakeholders.</li><li>System & Compliance</li><li>Maintain accurate onboarding records in the HR system (HRIS).</li><li>Ensure all documentation is in compliance with labor regulations and company standards.</li><li>Generate onboarding reports and dashboards for leadership review. </li></ul>Qualifications & Requirements <ul><li>Bachelor's degree in Human Resources, Business Administration, or related field.</li><li>Minimum 2-3 years of experience in onboarding or HR coordination, preferably in the F&B or hospitality industry.</li><li>Strong organizational and multitasking skills.</li><li>Excellent interpersonal and communication skills.</li><li>Proficiency in Microsoft Office and HR systems (SAP, Oracle, or similar).</li><li>Fluency in English; Arabic is an advantage.</li></ul></ul> Seniority level <ul><li> Seniority level Mid-Senior level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Human Resources</li><li> Industries Food and Beverage Services</li></ul>Referrals increase your chances of interviewing at Independent Food Company by 2x Sign in to set job alerts for "Onboarding Specialist" roles. Associate Talent Acquisition Specialist and HR Coordinator (KSAN) Assisted Onboarding Specialist - Expense Management People Operations Specialist - East Region We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.<img src="https://www.jobg8.com/Tracking.aspx?Yme9LuXTT4uzDZ%2bULcHfOLmGq9xuSOhdo" width="0" height="0" />

Onboarding Specialist

RHMS

We are hiring a Client Acquisition Specialist who will be responsible for bringing in new clients and closing projects every month in IT, Digital Marketing, Graphics, Web Design, Software, Apps and Email Marketing. This is a target-based role &ndash; the candidate will receive their salary only upon achieving the agreed monthly targets, along with attractive commissions for exceeding targets.Key Responsibilities:<ul><li>Research, identify, and approach potential clients across USA, UK, Canada, and other markets.</li><li>Acquire new clients and projects every month for services such as web/app development, SEO, social media marketing, paid ads, graphic design, and email marketing.</li><li>Generate leads through platforms like LinkedIn, Upwork, Fiverr, cold calling, email outreach, and other sales channels.</li><li>Pitch services, prepare proposals, conduct negotiations, and close deals.</li><li>Collaborate with internal teams to ensure smooth project transition after closure.</li><li>Achieve monthly client acquisition targets and maintain a strong pipeline for future sales.</li></ul>Requirements:<ul><li>Minimum 2&ndash;3 years of experience in client acquisition, business development, or sales in IT/digital marketing.</li><li>Strong knowledge of digital marketing, graphics, and IT services.</li><li>Excellent communication, persuasion, and negotiation skills in English.</li><li>Proven ability to generate leads and close deals independently.</li><li>Familiarity with CRM, freelancing platforms (Upwork/Fiverr), and LinkedIn Sales Navigator is a plus.</li><li>Self-driven, ambitious, and comfortable with a performance-linked role.</li></ul>KPIs &amp; Targets:<ul><li>Targets will be defined during onboarding.</li><li>Achievement of targets is mandatory for receiving the monthly salary.</li><li>Additional bonuses/commissions for exceeding targets.</li></ul>Compensation &amp; Benefits:<ul><li>Target-Based Salary: Fixed monthly salary will be released upon achieving the assigned targets.</li><li>Commission: High commission rates on each closed deal.</li><li>Bonus: Extra incentives for overachieving targets.</li><li>Growth opportunities in senior business development and managerial roles.</li></ul>Job Types: Full-time, Part-timeWork Location: Remote

Client Acquisition Specialist

IHG Hotels & Resorts

Job Title Guest Experience Specialist InterContinental Dubai Festival City Dubai, UAE Job Description Guest Experience Specialist InterContinental Dubai Festival City Dubai, UAE Role Summary InterContinental Dubai Festival City is looking for a Guest Experience Specialist to join its front office team. In this role, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and continues with personalized service throughout. You will handle check-ins, check-outs, reservations, guest inquiries, and service requests while acting as a trusted brand ambassador of the InterContinental standard of luxury. Job Details Location: United Arab Emirates Location: Dubai Industry: Hospitality / Travel Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Welcome guests warmly and ensure a seamless check-in and check-out process * Recognize and acknowledge IHG Rewards Club members and returning guests * Manage bookings, upsell services, and provide information to enhance guest stays * Handle cash and credit card transactions accurately * Record guest preferences, respond to requests, and resolve issues promptly * Act as a reliable contact for guests, assisting with billing inquiries, directions, and local recommendations * Ensure safety by following hotel security and incident reporting procedures * Maintain professional grooming and represent the InterContinental brand with pride * Stay updated on daily hotel events, activities, and promotions * Support colleagues with ad-hoc responsibilities when needed Ideal Profile * High school diploma required; college or university degree is an advantage * Minimum 2 years of front desk or guest service experience in a 5-star property * Proficiency in English; additional languages are an advantage * Strong communication and interpersonal skills with a guest-focused mindset * Literate, tech-savvy, with knowledge of Opera or similar reservation systems * Ability to multitask and remain calm under pressure * Flexible availability, including nights, weekends, and holidays * Team player with the ability to work independently when required

Guest Experience Specialist

Nomod

Onboarding Specialist <div>
At Nomod we're looking for an Onboarding Specialist to join our team. You'll be on the frontline helping compliant merchants get up and running with Nomod as quickly as possible.
 
Read on to figure out whether this could be right up your alley!
</div>
<div>Full-time Remote</div>
 
 <div> <div>
 About the job We re looking for an Onboarding Specialist to join our team. The ideal candidate is a proactive problem solver, a quick yet analytical thinker, possesses great communication skills, and has focus on the customer experience.
</div> </div>
 <div> <div>
As an Onboarding Specialist, you will:
<ul>
<li> Be responsible for the fast and smooth onboarding of new merchants to the Nomod platform, carrying out KYC/KYB and account reviews </li>
<li> Be super responsive in assisting merchants who have queries about our onboarding process and documentation requirements, giving them a truly delightful experience </li>
<li> Onboard compliant merchants and help them get started charging their customers as quickly and efficiently as possible </li>
<li> Identify risky and non-compliant merchants using our internal framework, engage with merchants, via email, WhatsApp and voice, to gather additional information to allow us to form a clear picture of the activity taking place and the associated risks, and communicate our decision courteously and professionally </li>
<li> Manage the merchant onboarding pipeline in an organised and responsive manner, including handling multiple cases at various stages of progress simultaneously </li>
<li> Use your judgement to escalate unusual or challenging cases to team leads, providing appropriate input, and actioning the next steps </li>
<li> Proactively Investigate account verification behaviour, identify patterns, and help design, implement and refine processes to combat high risk and fraudulent accounts </li>
<li> Communicate with merchants to clearly update them on the status of their accounts, transactions and payouts, working closely with our Support and Growth team to ensure consistency in our messaging </li>
<li> Work with an agile, globally distributed team and be able to harness constructive feedback </li>
<li> Be proud of what you work on, whilst obsessing about the quality of what you produce </li>
<li> Have regular opportunities for career growth. We re growing quickly and are forming new teams as we do. We have a bias towards internal promotion into leadership roles </li>
<li> Ensure that everyone is blown away with their Nomod experience </li>
</ul>
You ll experience what it is like to work in a fun, entrepreneurial, and high growth startup!
 What we d like You do not need to be intimately familiar with any of the technologies that we work with. Great people are effective at quickly learning what we use or introduce us to new ways of working.
Having said that, we think an Onboarding Specialist should:
<ul>
<li> Be educated to at least degree level or equivalent </li>
<li> Have previous experience in a risk, operations or dispute management role, ideally in a financial services or merchant acquiring environment </li>
<li> Have exceptional written and verbal skills in English. If you re bi or trilingual in Arabic, Hindi or Urdu, that would be incredible </li>
<li> Have relentless focus on delivering a delightful experience to users </li>
<li> Have obsessive attention to detail while also being able to spot the bigger picture </li>
<li> Love diving deep into investigations based on a user s story utilising an array of tools </li>
<li> Be persistent, resilient and comfortable asking challenging questions in the face of pushback from users </li>
<li> Be comfortable making high value, and sometimes emotionally difficult decisions, often without perfect information </li>
<li> Have lots of energy, be proactive, think quickly and revel in solving problems that may require a slightly different approach each time </li>
<li> Enjoy building relationships with people, and have excellent interpersonal skills and emotional intelligence </li>
<li> Chrome, Gmail, Google Docs, and similar web tools are second nature </li>
<li> Be creative, innovative, data driven, and have the ability to take on lots of responsibility, while orchestrating multiple deadlines and pushing for outcomes </li>
<li> Deliver no matter what it takes </li>
<li> Have the ability to thrive in a fully remote, distributed organisation </li>
<li> Be lots of fun to work with! </li>
</ul>
 Nice to haves 
<ul>
<li> Prior experience at a high growth startup or at an established fintech firm </li>
<li> Experience using data to build and refine risk and fraud tools </li>
<li> Fluency in other languages in addition to English </li>
<li> Experience working with a remote, global, multicultural team </li>
</ul>
 What you ll get As an Onboarding Specialist you will receive:
<ul>
<li> Your choice of equipment </li>
<li> Competitive pay </li>
<li> Access to our upcoming ESOP </li>
<li> Incredible co-workers (yep, really!) </li>
<li> A super nice, flexible, distributed work environment </li>
</ul>
</div> </div>
 <div> <div>
 Apply for the job Do you want to join our team as our new Onboarding Specialist? Then we'd love to hear about you!
</div> </div>
<div> Apply now </div>

Creative Garage Pvt Ltd

Job Description:We're actively seeking a motivated and results-driven Client Acquisition Specialist (B2C) from Islamabad/Rawalpindi to join our team on immediate basis.In this role, you'll connect with new investors, introduce them to our trading platforms and services and help them get started on their investing journey.Key Responsibilities<ul><li>Develop and execute strategies to acquire new clients interested in stock market trading and investment.</li><li>Generate leads through outbound cold calling.</li><li>Qualify prospects and educate them about our platform features, tools, account types and benefits</li><li>Guide potential clients through the onboarding process (KYC, account setup, funding, etc.)</li><li>Maintain a high level of product knowledge (broking tools, investment products, compliance norms)</li><li>Achieve weekly/monthly targets for sign-ups, activations and funded accounts</li><li>Monitor acquisition metrics like conversion rates and retention indicators.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business/Sales or a related field</li><li>2+ years of experience in client acquisition in financial services, stockbroking or outbound sales through cold calling.</li><li>Proficiency in CRM tools and basic data analytics</li><li>Familiarity with lead generation techniques and successful sales strategies.</li><li>Excellent English communication, persuasion, and interpersonal skills</li><li>Ability to handle high-pressure situations effectively, demonstrating resilience and adaptability.</li></ul>Benefits: <ul><li>Salary:80K, bonus &amp; uncapped commission</li><li>Paid leaves and paid training days.</li><li>Health insurance including Medical Emergencies, Accidents &amp; Maternity.</li><li>Annual leaves Encashment</li><li>Opportunities for career growth and advancement within the company.</li></ul>Location: IslamabadTiming: 11 AM &ndash; 8 PM (Mon - Fri)Job type: On-site (Full Time)Note: Candidates from Islamabad/Rawalpindi only who can join immediately (must have served the notice period) and meet the job criteria will be considered. Irrelevant or random applications will be rejected.Job Type: Full-timePay: Rs75,000.00 - Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or willing to relocate with an employer-provided relocation package (Required)</li></ul>Application Question(s):<ul><li>Are are available to join immediately?</li><li>Do you have experience in handling the international clients though outbound calls?</li><li>Are you fluent in English (spoken and written)?</li><li>Have you previously worked in a target-based sales environment where you had to meet monthly sales targets?</li></ul>Experience:<ul><li>Outbound sales: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Mindbridge

<div>
 
 
 Who We Are
 
 
 
 We are Pakistan's largest English language-based outsourcing company and specialize in managing customer care services and back-office processes for global leaders in technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue solidifying ourselves as our country's industry leader. At Mind Bridge, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have led to a continuous and growing engagement with industry-leading enterprises across the globe.
 
 
 
 
 
 
 The Job
 
 
 
 As Customer Experience Specialist you will act as a liaison, provide product/services information, answer questions on chat or email, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
 
 
 
 
 
 
 Get Hired Faster &ndash; Walk-In Interviews Open Now!
 
 
 
 Looking to kickstart your career without the wait? We&rsquo;ve got you covered!
 
 
 For the
 
 quickest response
 
 and a
 
 fast-track hiring process
 
 , visit our office for
 
 walk-in interviews
 
 . Just bring your:
 
 <ul>
 <li>
 
 Original CNIC
 
 </li>
 <li>
 
 Updated CV
 
 </li>
 </ul>
 
 ⏰
 
 When:
 
 Monday to Saturday, 11:00 AM - 6:00 PM
 
 
 📍
 
 Where:
 
 Mindbridge Center, 7 Kashmir Road, Opposite LDA Plaza, Lahore.
 
 
 Don&rsquo;t miss this chance to secure your dream job quickly! Walk in and walk out with an offer!
 
 
 
 
 
 
 What we offer:
 
 
 <ul>
 <li>
 Highest salary package for Non-Voice Customer Support: up to
 
 PKR 150,000
 
 </li>
 <li>
 No sales or monthly targets
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 On job training
 </li>
 <li>
 State-of-the-art infrastructure
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Employee engagement &amp; appreciation programs
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage incoming chats/emails
 </li>
 <li>
 Identify and assess customers&rsquo; needs to achieve satisfaction
 </li>
 <li>
 Build sustainable relationships and trust with customer accounts through open and interactive communication
 </li>
 <li>
 Provide accurate, valid and complete information by using the right methods/tools
 </li>
 <li>
 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
 </li>
 <li>
 Follow communication procedures, guidelines and policies
 </li>
 <li>
 Take the extra mile to engage customers
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 A-Levels/Intermediate
 </li>
 <li>
 Natural instinct to empathize with users
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Native or bilingual spoken and written English skills
 </li>
 <li>
 Detail-oriented
 </li>
 </ul>
 
 
 
 
 
 We pride ourselves on being an equal opportunity employer, dedicated to fostering diversity and inclusion.
 
 
 
 
</div>

Customer Experience Specialist (Non Voice)

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