client experience specialist

Remote office solutions (SMC-Private) limited 

<p><b>Job Title:</b> Onboarding Specialist</p><p><b>Job Type:</b> Full-time, Onsite<br/><b>Company:</b> Nexus Healthcare Management LLC</p><p><b>Location</b>: DHA, Phase 6, Lahore</p><p><b>About Us:</b></p><p>Nexus Healthcare Management LLC is a provider of healthcare solutions, guided by a team of seasoned physicians and industry experts. We are looking for a dynamic and empathetic <b>Onboarding Specialist</b> to play a pivotal role in our growth and success. This position is the heart of our client relationship at the outset. You will be the crucial link between our company and the healthcare providers (doctors) we serve, ensuring their transition to our services is seamless, supportive, and sets the stage for a long-term, successful partnership. This is more than just a process; it's about building trust and confidence from day one.</p><p><b>Job Summary:</b></p><p>We are seeking a mission-driven and detail-oriented <b>Onboarding Specialist</b> to join our growing organization. You are a person with a knack for technology. You find genuine satisfaction in guiding others through complex processes with patience and clarity. You&rsquo;re not just an implementer; you&rsquo;re a relationship-builder, a problem-solver, and a trusted advisor. You understand the unique pressures healthcare professionals face and are motivated to make their lives easier.</p><p><b>Key Responsibilities:</b></p><ul><li><b>Client Onboarding &amp; Relationship Management</b>: Serve as the primary point of contact for new healthcare provider clients, guiding them with warmth and professionalism through every step of the onboarding lifecycle.</li><li><b>Project Coordination</b>: Develop and manage detailed project plans for each client onboarding, ensuring timelines are met and expectations are exceeded.</li><li><b>EHR/EMR Proficiency</b>: Utilize your in-depth knowledge of Electronic Health/Medical Records systems (especially eClinicalWorks (eCW), Athenahealth, Tebra, and similar platforms) to facilitate smooth data integration and setup and also extract the reports.</li><li><b>Operational Collaboration</b>: Work closely with our internal operations, and IT teams to ensure all backend systems are aligned for client success.</li><li><b>Training &amp; Support:</b> Conduct initial training sessions for clients on our processes and how we interface with their existing systems, providing ongoing support during their first critical months.</li><li><b>Feedback Loop</b>: Act as the voice of the client, gathering feedback during onboarding to help our team continuously improve our services and solutions.</li></ul><p><b>Experience:</b></p><p>Proven experience (3+ years) in a client-facing role, such as onboarding, account management, implementation, or customer success, preferably within the healthcare sector.</p><p><b>Education:</b></p><p>A bachelor&rsquo;s degree in Business Administration, Healthcare Management, or a related field is preferred.</p><p><b>Skills &amp; Competencies:</b></p><p>&middot; <b>Required:</b> Demonstrated, hands-on proficiency with major EHR/EMR systems. <b>Expertise in eClinicalWorks (eCW), Athenahealth, and/or Tebra </b>is a significant advantage<b>.</b></p><p>&middot; Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences and build rapport quickly.</p><p>&middot; Strong organizational and project management skills, with a natural ability to prioritize tasks in a fast-paced environment.</p><p>&middot; A proactive, problem-solving mindset and a deep sense of empathy for the challenges faced by healthcare providers.</p><p><b>Compensation &amp; Benefits:</b></p><ul><li><b>Salary:</b> According to the skill set.</li><li><b>Working Days</b>: Monday - Friday</li><li><b>Job Timings:</b> 6 PM &ndash; 3 AM PKT</li></ul><p>If you are experienced and best fit for this role and love to accept new challenges, apply now at sosama@nexuscaremanagement.com and become part of our team!</p><p>Job Type: Full-time</p><p>Pay: Rs150,000.00 - Rs175,000.00 per month</p><p>Work Location: In person</p>

Onboarding Specialist

Creative Garage Pvt Ltd

<p><b>Job description</b></p><p>We're actively seeking a motivated and results-driven <b>Client Acquisition Specialist (B2C)</b> from Islamabad/Rawalpindi to join our team on immediate basis.</p><p>In this role, you'll connect with new investors, introduce them to our trading platforms and services and help them get started on their investing journey.</p><p><b>Key Responsibilities</b></p><ul><li>Develop and execute strategies to acquire new clients interested in stock market trading and investment.</li><li>Generate leads through outbound cold calling.</li><li>Qualify prospects and educate them about our platform features, tools, account types and benefits</li><li>Guide potential clients through the onboarding process (KYC, account setup, funding, etc.)</li><li>Maintain a high level of product knowledge (broking tools, investment products, compliance norms)</li><li>Achieve weekly/monthly targets for sign-ups, activations and funded accounts</li><li>Monitor acquisition metrics like conversion rates and retention indicators.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in Finance, Business, Marketing, or a related field</li><li>2+ years of experience in retail client acquisition in financial services, stockbroking or outbound sales</li><li>Proficiency in CRM tools and basic data analytics</li><li>Familiarity with lead generation techniques and effectively closing sales deals.</li><li>Excellent communication, persuasion, and interpersonal skills</li><li>Ability to handle high-pressure situations effectively, demonstrating resilience and adaptability.</li></ul><p><b>Benefits:</b></p><ul><li>Salary: 75K+(based on experience), bonus &amp; uncapped commission</li><li>Paid leaves and paid training days.</li><li>Opportunities for career growth and advancement within the company.</li><li>Health insurance including Medical Emergencies, Accidents &amp; Maternity.</li><li>Annual leaves Encashment</li></ul><p><b>Location:</b> Islamabad</p><p><b>Timing:</b> 11 AM &ndash; 8 PM</p><p><b>Job type:</b> On-site</p><p><b>Note: Candidates from Islamabad/Rawalpindi only who can join immediately and meet the job criteria will be considered. Irrelevant or random applications will be rejected.</b></p><p><b>How to Apply: </b>Send your CV to Hr@creativegarage.org</p><p>Job Type: Full-time</p><p>Pay: Rs75,000.00 - Rs80,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you available to join immediately?</li><li>Do you have experience in dealing with international clients through cold calling?</li></ul><p>Language:</p><ul><li>Fluent in English (Required)</li></ul><p>Location:</p><ul><li>Islamabad (Required)</li></ul><p>Work Location: In person</p>

Client Acquisition Specialist

Mindbridge

<div>
 <p>
  <strong>
   Who We Are
  </strong>
 </p>
 <p>
  We are Pakistan's largest English language-based outsourcing company and specialize in managing customer care services and back-office processes for global leaders in technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue solidifying ourselves as our country's industry leader. At Mind Bridge, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have led to a continuous and growing engagement with industry-leading enterprises across the globe.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Job
  </strong>
 </p>
 <p>
  As Customer Experience Specialist you will act as a liaison, provide product/services information, answer questions on chat or email, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Get Hired Faster &ndash; Walk-In Interviews Open Now!
  </strong>
 </p>
 <p>
  Looking to kickstart your career without the wait? We&rsquo;ve got you covered!
 </p>
 <p>
  For the
  <strong>
   quickest response
  </strong>
  and a
  <strong>
   fast-track hiring process
  </strong>
  , visit our office for
  <strong>
   walk-in interviews
  </strong>
  . Just bring your:
 </p>
 <ul>
  <li>
   <strong>
    Original CNIC
   </strong>
  </li>
  <li>
   <strong>
    Updated CV
   </strong>
  </li>
 </ul>
 <p>
  ⏰
  <strong>
   When:
  </strong>
  Monday to Saturday, 11:00 AM - 6:00 PM
 </p>
 <p>
  📍
  <strong>
   Where:
  </strong>
  Mindbridge Center, 7 Kashmir Road, Opposite LDA Plaza, Lahore.
 </p>
 <p>
  Don&rsquo;t miss this chance to secure your dream job quickly! Walk in and walk out with an offer!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What we offer:
  </strong>
 </p>
 <ul>
  <li>
   Highest salary package for Non-Voice Customer Support: up to
   <strong>
    PKR 150,000
   </strong>
  </li>
  <li>
   No sales or monthly targets
  </li>
  <li>
   Medical Insurance
  </li>
  <li>
   Leave Encashment
  </li>
  <li>
   On job training
  </li>
  <li>
   State-of-the-art infrastructure
  </li>
  <li>
   Annual Increment
  </li>
  <li>
   Employee engagement &amp; appreciation programs
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Manage incoming chats/emails
  </li>
  <li>
   Identify and assess customers&rsquo; needs to achieve satisfaction
  </li>
  <li>
   Build sustainable relationships and trust with customer accounts through open and interactive communication
  </li>
  <li>
   Provide accurate, valid and complete information by using the right methods/tools
  </li>
  <li>
   Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  </li>
  <li>
   Follow communication procedures, guidelines and policies
  </li>
  <li>
   Take the extra mile to engage customers
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   A-Levels/Intermediate
  </li>
  <li>
   Natural instinct to empathize with users
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Native or bilingual spoken and written English skills
  </li>
  <li>
   Detail-oriented
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   We pride ourselves on being an equal opportunity employer, dedicated to fostering diversity and inclusion.
  </strong>
 </p>
 <p>
 </p>
</div>


Customer Experience Specialist (Non Voice)

TCP Software

<div>
 <strong>
  About TCP (TimeClock Plus):
  <br/>
  <br/>
 </strong>
 For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. We recently embraced our new, refreshed brand which we feel fully embodies our commitment to innovation while also completing our first acquisition of Humanity, an industry-leading cloud-based scheduling platform. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
 <br/>
 <br/>
 <strong>
  As an Onboarding Specialist you will:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Execute implementation project plans, at the direction of a Project Manager, based on customer needs, resources, and timelines as part of a project team
  </li>
  <li>
   Perform remote install, configuration, and customer training
  </li>
  <li>
   Manage time and resources to facilitate multiple implementation projects simultaneously
  </li>
  <li>
   Ensures customer success and satisfaction in a friendly and courteous manner
  </li>
  <li>
   Maintains customer records by updating account information and task status using project management tools and methodologies
  </li>
  <li>
   Continually investigates product and gains industry knowledge to improve performance and skill set
  </li>
  <li>
   Work independently to accomplish tasks to meet performance requirements
  </li>
  <li>
   Contributes to team effort by ensuring the highest possible level of customer happiness by understanding the needs of the customer with intuitive or directive conversation and questioning techniques
  </li>
  <li>
   Assists the project team in predicting project risks and assists in Root Cause Analysis when unforeseen issues/risks threaten the success of the project
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Exceptional communication and customer service skills
  </li>
  <li>
   Proven experience working as an Implementation Specialist
  </li>
  <li>
   Sound technical knowledge
  </li>
  <li>
   Strong analytical and problem-solving skills
  </li>
  <li>
   Bachelor's degree in Computer Science, Engineering, Computer Information Science, Information Technology, or a related field is a plus
  </li>
  <li>
   Proficiency in all Microsoft Office applications and SQL database management systems is a plus
  </li>
  <li>
   The ability to work independently and as part of a team
  </li>
  <li>
   Excellent organizational and time management skills
  </li>
  <li>
   Detail-oriented
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Physical Requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Prolonged periods sitting at a desk and working on a computer
  </li>
  <li>
   Must be able to lift up to 15 pounds at times
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive salary based on experience
  </li>
  <li>
   PTO and Sick leaves
  </li>
  <li>
   In-Patient Health insurance
  </li>
  <li>
   Provident fund and EOBI
  </li>
  <li>
   The work/life setup you need to be successful
  </li>
  <li>
   A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skillset, and create outstanding results
  </li>
  <li>
   The opportunity to work with amazing talent in a fast-growing company that really values its team
  </li>
  <li>
   Company sponsored training, workshops, education, and team building
  </li>
  <li>
   The chance to make a genuine impact on the company's growth
  </li>
  <li>
   Plenty of challenging work and the opportunity to stretch yourself
  </li>
  <li>
   Every day you'll get to work with amazing talent in a fast-growing company that really values their people
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 </em>
</div>


Onboarding Implementation Specialist

<div><p><b>About TCP (TimeClock Plus):</b></p><p>
For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. We recently embraced our new, refreshed brand which we feel fully embodies our commitment to innovation while also completing our first acquisition of Humanity, an industry-leading cloud-based scheduling platform. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.</p><p><b>
As an Onboarding Specialist you will:</b></p><ul>
<li>Execute implementation project plans, at the direction of a Project Manager, based on customer needs, resources, and timelines as part of a project team.</li>
<li>Perform remote install, configuration, and customer training.</li>
<li>Manage time and resources to facilitate multiple implementation projects simultaneously.</li>
<li>Ensures customer success and satisfaction in a friendly and courteous manner.</li>
<li>Maintains customer records by updating account information and task status using project management tools and methodologies.</li>
<li>Continually investigates product and gains industry knowledge to improve performance and skill set.</li>
<li>Work independently to accomplish tasks to meet performance requirements.</li>
<li>Contributes to team effort by ensuring the highest possible level of customer happiness by understanding the needs of the customer with intuitive or directive conversation and questioning techniques.</li>
<li>Assists the project team in predicting project risks and assists in Root Cause Analysis when unforeseen issues/risks threaten the success of the project.</li>
</ul><p><b>Requirements</b></p><ul>
<li>Exceptional communication and customer service skills.</li>
<li>Proven experience working as an Implementation Specialist.</li>
<li>Sound technical knowledge.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Bachelor's degree in Computer Science, Engineering, Computer Information Science, Information Technology, or a related field is a plus.</li>
<li>Proficiency in all Microsoft Office applications and SQL database management systems is a plus.</li>
<li>The ability to work independently and as part of a team.</li>
<li>Excellent organizational and time management skills.</li>
<li>Detail-oriented.</li>
</ul><p><b>Physical Requirements:</b></p><ul>
<li>Prolonged periods sitting at a desk and working on a computer.</li>
<li>Must be able to lift up to 15 pounds at times.</li>
</ul><p><b>Benefits</b></p><ul>
<li>Competitive salary based on experience</li>
<li>PTO and Sick leaves</li>
<li>In-Patient Health insurance</li>
<li>Provident fund and EOBI</li>
<li>The work/life setup you need to be successful</li>
<li>A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skillset, and create outstanding results</li>
<li>The opportunity to work with amazing talent in a fast-growing company that really values its team</li>
<li>Company sponsored training, workshops, education, and team building.</li>
<li>The chance to make a genuine impact on the company&rsquo;s growth.</li>
<li>Plenty of challenging work and the opportunity to stretch yourself.</li>
<li>Every day you&rsquo;ll get to work with amazing talent in a fast-growing company that really values their people</li>
</ul><p><i>TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</i></p></div>

Freudenberg Group

<div><div><div>Working at Freudenberg: &quot;We will wow your world!&quot; This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.<br>
<br>
We at Freudenberg-NOK Sealing Technologies run the business operations of Freudenberg Sealing Technologies (FST) in the Americas. Being part of the global Freudenberg Group, our company is a leading producer of advanced sealing technologies for automotive and general industries. Freudenberg-NOK Sealing Technologies is a joint venture between Freudenberg and NOK Corp. in Japan, is headquartered in Plymouth, MI, operates more than 20 facilities and employs about 4,700 people across the Americas.
</div></div><div><p>Some of your Benefits</p>
<div></div><div><div><div><p>401K Match</p>
</div><div></div><div><p>Health Insurance</p>
</div><div></div><div><p>Paid Holidays</p>
</div><div></div><div><p>Education Reimbursement</p>
</div><div></div><div><p>Vacation</p>
</div></div></div></div><div></div><div><div><div>
Shakopee, MN
</div></div><div><div>Hybrid Work</div>
</div><div></div><div>
Freudenberg-NOK General Partnership
</div></div><div><div>payments</div>
$50,000 to $70,000
</div><div>You support our team as a:
</div><div><div>CUSTOMER EXPERIENCE SPECIALIST
</div></div><div></div><div><div><p>Responsibilities</p>
<div><div><ul><li>The Customer Experience Specialist is responsible for providing quality support and prompt response to customer inquiries, requests, and complaints. The role acts as the interface between the customers and the internal production and procurement teams, while ensuring agreements and expectations are met.</li>
<li>Conducts order validations and entries in SAP</li>
<li>Confirms customer order receipt, creation, and delivery</li>
<li>Monitor and tracks order statuses and manages claim cases and returns</li>
<li>Provides clear and consistent communication between and with customers and internal production</li>
<li>Serves as the primary contact for customers, including cases of issues or escalation</li>
<li>Supports transfer projects and process improvement initiatives</li>
<li>Handles routine maintenance of the Master Data System</li>
</ul></div></div></div><div><p>Qualifications</p>
<div><div><ul><li>Bachelor&rsquo;s Degree in Relevant Field; advanced degree preferred or compensating years of experience</li>
<li>2 or more years of Customer Service or Industry-relevant professional experience</li>
<li>Relevant certifications, system experience, and training</li>
<li>Professional-Level English language skills preferred</li>
<li>Communication &amp; Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization.</li>
<li>Value for Customers: Anticipates, understands and meets internal/external customers&rsquo; needs and expectations. Develops solutions based on a customer centric approach.</li>
<li>Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions.</li>
<li>Drive &amp; Execution: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities.</li>
</ul></div></div></div></div><div>The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
</div><p></p><div>
</div><div><div><p>Additional Information</p>
<div><p>Sara Rasque<br>
952.707.1517<br>
sara.rasque@fnst.com</p></div></div></div></div><p></p>

Customer Experience Specialist

ZeroNorth

<div><p>At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimising business operations, they are designed to lead the industry in sustainability by significantly reducing CO2 emissions.</p><p>
Our core mission of making global trade greener drives everything we do. Your contributions will play a crucial role in reducing emissions, aligning commercial success with sustainability, and delivering benefits for both profitability and the environment.</p><p>
ZeroNorth is powered by a diverse team of 550+ professionals with more than 38 nationalities, operating out of global hubs including Copenhagen (our headquarters), Athens, Chennai, Mumbai, New York, San Diego, Singapore, Sofia, and Tokyo.</p><p>
We are leading the industry's green transition, enabling our partners to leverage data for actionable decarbonisation efforts.</p><p><b>
Customer Experience Specialist </b><b>at ZeroNorth</b></p><p><br>
As a Customer Experience Specialist, you will be a key player in ensuring our customers receive world-class support and have a positive experience with our innovative solutions. You will take ownership of complex issues, guide users, and collaborate with internal teams to enhance the customer experience continuously.</p><p><b>
Key responsibilities:</b></p><ul>
<li>
Deliver prompt, high-quality customer support via FreshService, Intercom, email, phone, and other channels.</li>
</ul><ul><li>Troubleshoot complex technical/functional issues, identify root causes, and provide effective solutions or escalate as needed.</li>
</ul><ul><li>Onboard and guide new customers to ensure smooth adoption of the platform and services.</li>
</ul><ul><li>Collaborate closely with product, engineering, and commercial teams to share feedback and drive continuous improvement.</li>
</ul><ul><li>Maintain deep, up-to-date knowledge of ZeroNorth&rsquo;s products, integrations, and platform functionality.</li>
</ul><ul><li>Contribute to internal documentation, FAQs, and customer-facing knowledge. bases.</li>
</ul><ul><li>Demonstrate more than 3 years of experience in customer or technical support, ideally within a B2B SaaS setting, and a comprehensive understanding of the maritime/marine industry.</li>
</ul><ul><li>Communicate complex ideas clearly in English, stay proactive and growth-oriented, and show keen interest in emerging technologies such as Generative AI.</li>
<li>
</li></ul><p><b>Your profile:</b></p><br>
<ul>
<li>
Driven to learn continuously and embrace new challenges.</li>
</ul><ul><li>Strong background in customer-facing roles within B2B SaaS environments.</li>
</ul><ul><li>In-depth understanding of the maritime/marine sector.</li>
</ul><ul><li>Combines analytical thinking with creative solutions to address complex issues.</li>
</ul><ul><li>Passionate about delivering exceptional, end-to-end customer experiences.</li>
</ul><p><b>
About ZeroNorth</b></p><p>
At ZeroNorth, we aim to make global trade sustainable by steering the maritime industry toward zero emissions. Using advanced technology and trusted data, our platform delivers real-time insights to optimize operations and align commercial success with environmental impact.</p><p>
We partner with customers on their journey toward sustainability, solving complex challenges and empowering informed decisions that benefit both the planet and their bottom line.</p><p>
Our culture thrives on growth, inclusion, and collaboration. We value honesty, trust, and the unique contributions of every team member, driving meaningful change together.</p><p>
Let's make global trade green.</p></div><p></p>

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