client experience specialist

Tweety Four 7

Hiring: Client Success Specialist (Female Only) &ndash; Onsite | RawalpindiLocation: Bahria Town, Rawalpindi (Onsite) Shift: Night Shift (US &amp; Australia Time Zones) Employment Type: Full-Time Number of Vacancies: 7 Salary Range: PKR 100,000 &ndash; PKR 150,000We are hiring a Client Success Specialist (Female Candidates Only) to join our growing Client Success team. This role is ideal for candidates with strong communication skills who are passionate about client relationship management, customer experience, and working with international clients in a professional onsite environment.About the RoleAs a Client Success Specialist, you will act as a primary point of contact for clients, ensuring satisfaction, retention, and long-term success. You will work closely with internal teams to support onboarding, manage ongoing communication, resolve issues, and improve overall service delivery while maintaining accurate CRM records.Fresh graduates and candidates with up to 1 year of experience in customer success, customer support, or client-facing roles are encouraged to apply.Key Responsibilities<ul><li>Manage day-to-day communication with clients via email, calls, and CRM platforms</li><li>Understand client requirements and ensure timely delivery of solutions</li><li>Coordinate with Engineering, Support, and Operations teams to address client needs</li><li>Assist in tracking and reporting client satisfaction, engagement, and retention metrics</li><li>Support client onboarding and training sessions to ensure a smooth experience</li><li>Maintain accurate client data and documentation in CRM systems</li><li>Record client feedback and support continuous service improvements</li><li>Learn and apply best practices in client relationship management and service excellence</li></ul>Job Requirements<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Communications, or a related field</li><li>Up to 1 year of experience in a client-facing, customer success, or support role</li><li>Excellent verbal and written communication skills in English</li><li>Basic familiarity with CRM systems such as Salesforce or HubSpot is an advantage</li><li>Positive attitude, eagerness to learn, and strong interpersonal skills</li><li>Willingness to work night shifts:</li><li>US Time Zone: 6:00 PM &ndash; 3:00 AM</li><li>Australia Time Zone: 3:00 AM &ndash; 12:00 PM</li><li>Female candidates only</li></ul>Compensation and Benefits<ul><li>Competitive salary between PKR 100,000 and PKR 150,000</li><li>10 paid time off (PTO) days annually</li><li>Free pick and drop transportation provided by the company</li><li>Structured career growth and development plan</li><li>Supportive and collaborative work environment</li><li>Exposure to international clients and global best practices</li></ul>Why Join Us<ul><li>Professional onsite work environment in Bahria Town, Rawalpindi</li><li>Clear growth path within Client Success and Account Management</li><li>Opportunity to build a long-term career in customer and client success</li><li>Work with international clients and structured processes</li></ul>Apply NowIf you are passionate about delivering excellent client experiences and want to grow your career as a Client Success Specialist, we encourage you to apply today.~Client Success Specialist, Customer Success Jobs, Client Support Specialist, Customer Experience Jobs, CRM Jobs, Night Shift Jobs for Females, Bahria Town Rawalpindi Jobs, Onsite Jobs for Women, International Client Support, Customer Relationship ManagementJob Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Client Success Specialist (Female)

Cox Media Group

<div>Location: NC-Charlotte
Job Title: Client Performance Specialist - WSOC TV<div><div><div><h2 class="jobSectionHeader"> 
Position Overview</h2></div><div>
The Client Performance Specialist focuses on campaign and performance management for our portfolio of digital advertising clients. The Client Performance Specialist works closely with our local market sales teams, specialist teams and our internal operations teams to understand how our advertising campaigns are performing holistically. In terms of campaign management, the individual in this role will be responsible for keeping an overarching view of our advertisers&rsquo; media plans and goals and ensuring that our local stakeholders and clients are served with the best-in-class customer care. The individual must be able to collect, mine, and interpret campaign data, developing actionable insights in an executive level report that increases ROI for our advertisers. 
This individual must maintain comprehensive knowledge of all aspects of digital products including product offerings, protocols, and KPI management. They must have a strategic mindset, being able to review campaigns&rsquo; performance outcomes and make strategic decisions on what levers need to be pulled to optimize client campaigns. The individual must be a team player, with the ability to collaborate with internal and external stakeholders while analyzing performance and developing strategies. Clear and concise communications will be key for the individual to succeed. 
Previous experience in digital campaign analytics and creating client-facing deliverables is critical. The Client Performance Specialist must have in-depth knowledge of digital analytic platforms, being confident in accessing and pulling data in systems such as Google Analytics, Google Ads, Facebook, and more. A basic knowledge of ad tags/trafficking and conversion management (Google Tag Manager) will only help this individual excel in the role. An analytically curious mind is key.</div></div><div><div><h2 class="jobSectionHeader">
Essential Duties and Responsibilities</h2></div><div><ul><li>
Leverage comprehensive knowledge of all digital ad products and operation processes to effectively monitor and enhance campaigns to achieve advertiser goals and KPIs</li><li>
Maintain internal documentation to ensure that campaigns are managed properly, with account details recorded for media plans, optimizations, and other client details</li><li>
Offer a holistic campaign perspective, effectively communicating performance to our stakeholders in ongoing reporting recaps</li><li>
Follow SLAs determined for campaign launch, revisions, and deliverables working with internal and external stakeholders</li><li>
Provide facilitation for continuously improving the quality of service and campaign results for our local markets and clients</li><li>
Responsible for order entry, trafficking, monitoring, and reporting on digital owned &amp; operated campaigns</li><li>
Quality assurance on work performed by our corporate team</li><li>
Leverage storytelling skills to build exceptional customer reports</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Minimum Qualifications</h2></div><div><ul><li>
2-4 years of experience working in a digital advertising operations role, working with sales and marketers</li><li>
2-4 years of experience in campaign and performance management</li><li>
Knowledge of digital marketing including SEM, SEO, social, content marketing, programmatic, video, display advertising, and website development</li><li>
Knowledge of ad tagging and the CM Trafficking, Reporting, &amp; Attribution platforms and ability to formulate appropriate recommendations to improve client ROI is a plus</li><li>
Analytical and possess the ability to evaluate data and interpret results for client-facing deliverables</li><li>
Knowledge of attribution and omni-channel efforts is essential, understanding how all marketing channels work together to drive results</li><li>
Excel skills needed for interpreting data for insights and superior PPT skills for visualizing the outcomes and opportunities</li><li>
Proven skills in digital campaign management including processing, trafficking, and monitoring performance against established expectations</li><li>
Excellent written and verbal communication skills are necessary for effectively managing performance</li><li>
Problem-solving skills is required, with the ability to proactively identify potential issues, troubleshoot and quickly resolve them</li><li>
Demonstrated customer service skills with ability to build strong working relationships and consistently meet or exceed customer expectations</li><li>
Proven ability to manage multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quickly</li><li>
Detailed knowledge of both internal and outsourced digital platforms, understanding how technology stacks come together to serve our campaigns</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Preferred Qualifications</h2></div><div><ul><li>
BA/BS from a 4-year university or equivalent preferred</li><li>
Working knowledge in ad platforms and reporting in systems such as: Google Analytics, Google Ads, general Google Marketing Platforms, Facebook, CM360/DV360/SA360, etc. Google Analytics and Google Ads certifications are preferred</li></ul></div></div></div>
About Cox Media Group 
CMG Media Corporation (d/b/a Cox Media Group) is an industry-leading media company with unparalleled brands, award-winning content, and exceptional team members. CMG provides valuable local and national journalism and entertainment content to the people and communities it serves. The company's businesses encompass 14 high-quality, market-leading television brands in 9 markets; 45 top-performing radio stations delivering multiple genres of content in 9 markets; and numerous streaming and digital platforms. CMG's TV portfolio includes multiple primary affiliates of ABC, CBS, FOX, NBC, Telemundo and MyNetworkTV, as well as several valuable news and independent stations. For more information about CMG, visit www.coxmediagroup.com
Req #: 2001 #LI-Onsite</div>

Client Performance Specialist - WSOC TV

D Square Consulting Services Pvt Ltd

<div>
 
 
 JD &ndash; Client Outreach Specialist (Dentist)
 
 
 
 This is a full-time position for one of our clients
 
 
 
 Required Experience
 
 &nbsp;&ndash; Fresher (BDS required)
 
 
 
 Location
 
 &nbsp;&ndash; Bengaluru (Onsite)
 
 
 The candidate who can join immediately
 
 
 
 Job Summary:
 
 
 
 We are hiring for one of our clients who is revolutionising digital orthodontics with ClearForms&trade;, BioSmart Shape Memory Aligners, AI-powered diagnostics, 3D planning, and workflow transformation. Our client is seeking a Client Outreach Specialist (Dentist &ndash; Freshers Welcome) to engage dental professionals, drive conversions, and support revenue growth through outreach, sales funnel management, and CRM activities in a dynamic startup environment.
 
 
 
 
 
 
 Must-have skills and tools:
 
 
 <ul>
 <li>
 BDS (Bachelor of Dental Surgery) degree.
 </li>
 <li>
 Strong communication, interpersonal, and cold-calling skills.
 </li>
 <li>
 Professional email writing and etiquette.
 </li>
 <li>
 Basic knowledge of orthodontics, clear aligners, and dental workflows.
 </li>
 <li>
 Target-driven mindset with ability to manage multiple leads and timelines.
 </li>
 <li>
 CRM familiarity (Zoho training provided).
 </li>
 <li>
 Comfortable with outreach calls, needs assessments, and follow-ups.
 </li>
 </ul>
 
 
 
 
 
 Good to have:
 
 
 <ul>
 <li>
 Understanding of digital orthodontic tools and workflows.
 </li>
 <li>
 Experience in sales, lead qualification, or revenue generation.
 </li>
 <li>
 Feedback gathering and market insight skills.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 BDS (Bachelor of Dental Surgery) &ndash; Freshers highly encouraged.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Conduct outreach calls to dentists and orthodontists, educate on digital solutions, perform needs assessments, and schedule demos/training.
 </li>
 <li>
 Qualify leads, convert them into onboarding clinics/active cases/recurring users, and collaborate with Business Development to hit revenue targets.
 </li>
 <li>
 Manage CRM (Zoho) updates for activities, lead status, funnel progression, and conversion insights.
 </li>
 <li>
 Draft/send professional emails, proposals, respond to inquiries, and refine templates for better response rates.
 </li>
 <li>
 Drive revenue through clinic onboarding, first-case activation, recurring orders, and campaign support.
 </li>
 <li>
 Collaborate with marketing on campaigns/webinars, gather practitioner feedback, and provide market insights for product improvements.
 </li>
 </ul>
 
 
 
</div>

Client Outreach Specialist (Dentist)

MIRA Construction

<div>MIRA Construction L.L.C is seeking a detail-oriented Front-desk specialist with CRM experience to join our dynamic Gym team. In this role, you will be the first point of contact for our clients and visitors, managing all front desk activities while utilising your CRM skills to improve client interactions and data management.
Key Responsibilities:<ul>
<li>
Greet and assist clients and visitors in a professional and friendly manner.</li>
<li>Manage incoming phone calls, emails, and messages efficiently.</li>
<li>Utilise CRM software to input and update clients' information, track interactions, and manage lead generation.</li>
<li>Schedule appointments, meetings, and coordinate logistics as required.</li>
<li>Keep the reception area organised and tidy to ensure a welcoming environment.</li>
<li>Assist in administrative tasks, including filing, data entry, and preparing documents.</li>
<li>Provide exceptional customer support to enhance client satisfaction and retention.</li>
<li>Support marketing initiatives and collection of feedback through CRM tools.</li>
</ul>
Requirements<ul>
<li>
Proven experience as a Receptionist or in a similar role.</li>
<li>Familiarity with CRM software and Microsoft Office Suite.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Excellent organisational skills with the ability to multitask.</li>
<li>Fluent in English, with additional languages being a plus.</li>
<li>Professional appearance and attitude.</li>
<li>Working in a Gym previously will be an advantage.</li>
</ul>
Benefits<ul><li>
Competitive salary and commission structure.</li></ul><ul>
<li>Ongoing training and development.</li>
<li>Modern and well-equipped work environment.</li>
<li>Supportive and friendly team.</li></ul></div>

Front-desk specialist with CRM experience

Personify Health

<div>Overview:
<div>
Who We Are</div><div>
Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we&rsquo;re shaping a healthier, more engaged future.</div>
Responsibilities:
<div>
Who are you?</div> 
The Delivery Specialist will have responsibility for maintaining a broad understanding and technical knowledge of all Personify Health products and services to ensure quality delivery on service and performance commitments to clients. This client-facing and engaged role will help execute the strategy coordinated by Account Management and the client team. 
In this role you will wear many hats, but your knowledge will be essential in the following:<ul><li>
Coordinate the documenting, submission, tracking, communication, and monitoring of client program requirements post-implementation (either new logo or cross/upsell implementation)</li><li>
Help clients to match program needs with operationally efficient delivery options</li><li>
Build relationships with cross-functional teams (Finance, Implementation, Client Operations, Member Services, Product, DSR, and Live Services teams) to execute on deliverables for clients</li><li>
Deliver agreed reporting from internal tools</li><li>
Support member service delivery by resolving needs for of client-specific information, updating training agents and completing documentation
</li><li>Proactively monitor satisfactory resolution of client technical support issues by appropriate internal team</li><li>
Working knowledge of tools significant in responsibilities, including but not limited to Salesforce, GenAdmin, Gainsight, MicroStrategy, JIRA and/or Confluence.</li><li>
Aligning client requests with best practices informed by a thorough understanding of the Personify Health platform.</li></ul>
You&rsquo;ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Qualifications:
<div>
What you bring to the Personify Health Team:</div> 
In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:<ul><li>
Bachelor&rsquo;s degree or comparable experience in a related field (health, healthcare, health science, wellness, customer service, business management, operations, and/or logistics)
</li><li>1-3+ years of professional work experience, preferably aligned to roles in operations / logistics, customer service, customer management, software implementation and / or project management.
</li><li>Previous experience in SaaS, or health / wellness and/or health care industry (preferred)</li></ul>
You also take pride in offering the following Core Skills, Competencies, and Characteristics:<ul><li>
Excellent customer facing skills, including a commitment to client satisfaction</li><li>
Impeccable organization and priority management skills
</li><li>Ability to manage multiple tasks with varied dependencies and timelines
</li><li>Self-motivated with proactive approach, appropriate sense of urgency and a positive attitude</li><li>
Able to navigate change and support clients in change management</li><li>
Proficiency with various software applications, including but not limited to Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams, and OneDrive), virtual meeting platforms</li><li>
Ability to navigate a dynamic technological environment</li><li>
Required to work cross functionally with co-workers
</li><li>Outstanding interpersonal skills, including strong communication skills, both verbal and written.</li><li>
Creative approach to problem-solving</li><li>
Solid analytical skills</li></ul> 
No candidate will meet every single desired qualification. If your experience looks a little different from what we&rsquo;ve identified and you think you can bring value to the role, we&rsquo;d love to learn more about you!<div></div><div> 
Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.</div> 
We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.</div>

Client Delivery Specialist

<div>OFR Customer Implementation Specialist
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
Who moves mountains even across oceans? You do.- DHL Global Forwarding has an opening for a OFR Customer Implementation Specialist in Jeddah, Saudi Arabia. Develop and administer customer operations plans and processes to deliver efficient logistics processes and results in the supply chain of a specific client using multimodal means of transportation and provide support to sales team in line with the business strategy and requirements, corporate guidelines and policies. 
Join us in connecting people and improving lives! 
In this OFR Customer Implementation Specialist position
<ul><li>Execute customer operations plans and processes to deliver efficient logistics processes</li>
<li>Execute, manage and update orders received via the system including special and non-assigned orders</li>
<li>Ensure flow of goods and information across a customer&rsquo;s global supply chain and provide resolution for order/ delivery issues</li>
<li>Support sales team and respond to operations related requests from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc.</li>
<li>Undertake delivery of cartage tours, monitor and achieve tour profitability, service quality and timelines</li>
<li>Promptly respond to customer enquiries, including conducting customer visits and understanding of customer requirements</li>
<li>Track the available capacities and ensure optimum utilization as per the set objectives</li>
<li>Resolve issues occurring in operational activities, report to management on events and exceptions, as necessary</li>
<li>Ensure systems are updated with the latest information on product shortages, expected delivery dates, price changes, etc.</li>
<li>Draft reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc. and evaluate efficiency of operational performance and delivery</li>
<li>Interact with other logistics operations departments, customer service and warehouse team to ensure smooth operations</li>
<li>Comply with operating standards and procedures to provide cost-effective, superior and efficient customer service</li>
<li>Study and resolve issues in day-to-day customer operations and execute practices focusing on increasing effectiveness and efficiency</li>
</ul>Stakeholders:
<ul><li>Connect with and influence other specialist departments and 3rd parties e.g. external service providers</li>
<li>May convince others to accept new concepts, practices, and approaches</li>
<li>Build strong, trusting cross-functional relationships with DHL managers</li>
<li>Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders</li>
<li>Provide technical guidance to line managers and employees</li>
</ul>Management Responsibility
<ul><li>Individual contributor who may manage two or fewer employees</li>
<li>May direct the work of other lower level professionals or manage processes and programs</li>
<li>Coach and review the work of lower level professionals</li></ul> 
Now, here is what we need from you!
Education Level
<ul><li>Bachelor&rsquo;s Degree or equivalent experience/qualification</li>
</ul>Experience Level
<ul><li>more than 4 years</li>
</ul>We offer:
<ul><li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li>
<li>Possible further career development</li>
<li>Competitive salary</li>
</ul>Why join DHL Global Forwarding? 
We are part of DHL Group, the world&rsquo;s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html 
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area. 
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have: 
<ul><li>The largest global network with more than ~30,000 passionate employees</li>
<li>The most efficient processes and fastest response times</li>
<li>The best solutions and best customer service</li></ul> 
Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered. 
Our Purpose: Connecting People, improving lives. 
Our Values: Respect &amp; Results 
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility 
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</div>

OFR Customer Implementation Specialist

Mindbridge

<div>
 
 
 Who We Are
 
 
 
 We are Pakistan's largest English language-based outsourcing company and specialize in managing customer care services and back-office processes for global leaders in technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue solidifying ourselves as our country's industry leader. At Mind Bridge, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have led to a continuous and growing engagement with industry-leading enterprises across the globe.
 
 
 
 
 
 
 The Job
 
 
 
 As Customer Experience Specialist you will act as a liaison, provide product/services information, answer questions on chat or email, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
 
 
 
 
 
 
 Get Hired Faster &ndash; Walk-In Interviews Open Now!
 
 
 
 Looking to kickstart your career without the wait? We&rsquo;ve got you covered!
 
 
 For the
 
 quickest response
 
 and a
 
 fast-track hiring process
 
 , visit our office for
 
 walk-in interviews
 
 . Just bring your:
 
 <ul>
 <li>
 
 Original CNIC
 
 </li>
 <li>
 
 Updated CV
 
 </li>
 </ul>
 
 ⏰
 
 When:
 
 Monday to Saturday, 11:00 AM - 6:00 PM
 
 
 📍
 
 Where:
 
 Mindbridge Center, 7 Kashmir Road, Opposite LDA Plaza, Lahore.
 
 
 Don&rsquo;t miss this chance to secure your dream job quickly! Walk in and walk out with an offer!
 
 
 
 
 
 
 What we offer:
 
 
 <ul>
 <li>
 Highest salary package for Non-Voice Customer Support: up to
 
 PKR 150,000
 
 </li>
 <li>
 No sales or monthly targets
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 On job training
 </li>
 <li>
 State-of-the-art infrastructure
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Employee engagement &amp; appreciation programs
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage incoming chats/emails
 </li>
 <li>
 Identify and assess customers&rsquo; needs to achieve satisfaction
 </li>
 <li>
 Build sustainable relationships and trust with customer accounts through open and interactive communication
 </li>
 <li>
 Provide accurate, valid and complete information by using the right methods/tools
 </li>
 <li>
 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
 </li>
 <li>
 Follow communication procedures, guidelines and policies
 </li>
 <li>
 Take the extra mile to engage customers
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 A-Levels/Intermediate
 </li>
 <li>
 Natural instinct to empathize with users
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Native or bilingual spoken and written English skills
 </li>
 <li>
 Detail-oriented
 </li>
 </ul>
 
 
 
 
 
 We pride ourselves on being an equal opportunity employer, dedicated to fostering diversity and inclusion.
 
 
 
 
</div>

Customer Experience Specialist (Non Voice)

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