client experience specialist

GTF Technologies

<p><b>About Us:</b></p><p><b>GTF Technologies</b> is a <b>creative</b>, <b>fast-growing</b> digital agency transforming the real-estate marketing space for 17+ years. We blend smart strategy, bold ideas, and cutting-edge tech to help brands stand out and scale. Join us and be part of a team where innovation, passion, and growth come alive every day.</p><p><b>Job Overview:</b></p><p>GTF Technologies is seeking a dedicated and dynamic Client Servicing Sr. Specialist / Specialist to join our team. The ideal candidate will act as the bridge between our clients and the agency, ensuring smooth communication, project execution, and overall client satisfaction. This role requires a proactive individual who is adept at managing multiple clients and campaigns in the fast-paced digital marketing environment.</p><p><b>Key Technical Skills:- Google Ads, Meta Ads, Google Analytics, Google Tag Manager, A/B Testing</b></p><p><b>Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in Marketing, Business Administration, or related field.</li><li>Proven experience in client servicing, account management, or similar roles.</li><li>Strong understanding of digital marketing channels and strategies.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to manage multiple clients and projects simultaneously.</li><li>Proficiency in MS Office and familiarity with CRM tools.</li><li>Problem-solving mindset with attention to detail.</li></ul><p><b>Key Responsibilities:</b></p><ul><li><b>Client Relationship &amp; Strategic Leadership:</b> Act as the senior point of contact for key clients, building trusted partnerships while deeply understanding their business goals to craft high-impact, tailored digital marketing strategies.</li><li><b>Expert Campaign Management &amp; Optimization:</b> Lead end-to-end paid media campaigns across Google Ads, Meta Ads, and other performance channels&mdash;overseeing planning, execution, and real-time optimization using advanced technical insights and data-driven strategies.</li><li><b>Team Leadership &amp; Cross-Functional Collaboration:</b> Manage and mentor a team of campaign specialists while coordinating with internal departments (creative, analytics, social, marketing) to ensure the seamless execution of integrated campaigns.</li><li><b>Technical Performance Analysis &amp; Reporting:</b> Own all technical client communications, translating complex performance metrics (CTR, CPC, CVR, ROI) into clear, strategic recommendations. Drive discussions that support high-level, data-informed decision-making.</li><li><b>Issue Resolution &amp; Innovation:</b> Quickly address client concerns and campaign-related technical issues, leveraging leading industry tools and analytical approaches to deliver strong solutions and continuous performance improvements.</li><li><b>Advanced Paid Media Expertise:</b> Demonstrate deep technical knowledge of paid media ecosystems, campaign setup, audience segmentation, bidding strategies, conversion tracking, and attribution models.</li><li><b>Strategic Vision with Technical Acumen:</b> Strong technical understanding of campaign platforms and performance metrics is essential, along with proven experience in managing teams and leading strategy for high-value clients.</li></ul><p><b>Why Join Us:</b></p><ul><li>Competitive salary and benefits package.</li><li>Employee recognition programs.</li><li>Access to the latest digital marketing tools and resources</li><li>Collaborative and innovative work environment.</li><li>Career growth and development opportunities.</li></ul><p>Job Type: Full-time</p><p>Pay: &#8377;500,000.00 - &#8377;1,000,000.00 per year</p><p>Benefits:</p><ul><li>Provident Fund</li></ul><p>Ability to commute/relocate:</p><ul><li>Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Application Question(s):</p><ul><li>How many years of experience you have of working with agency?</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Performance Marketing: 3 years (Preferred)</li></ul><p>Work Location: In person</p>

Client Servicing Specialist– Performance Marketing

Prime Therapeutics

<div><div>At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us.</div><div>
Job Posting Title</div><div></div>
Client Audit Specialist - Remote<div>
Job Description</div><div></div>
As a member of the Client Audit Management (CAM) team, the Client Audit Specialist is accountable for independently, or in collaboration with senior staff or compliance leader, managing regulatory and/or client-initiated audits. The Specialist is responsible for evaluating and understanding the purpose of various audit types and the related deliverables, developing a holistic understanding of the audit management process, and managing the end-to-end audit activities. This position seeks and obtains additional expertise as indicated from respective Compliance and Operational subject matter experts to meet applicable regulatory, client, and/or functional audit expectations.<div></div><div>
Responsibilities</div><ul><li>
Review and interpret assigned audit requests to determine scope, impacted business areas and stakeholders, and evidence necessary to fulfill and manage the audit request</li><li>
Present sample cases or evidence data for assigned processes and act as a subject matter expert for business requirements, system specification, process flows, process change, Federal and/or State regulations and/or accreditation standards implications</li><li>
Develop and maintain key internal and external stakeholder relationships to effectively provide audit consultation, streamline work activity, create/drive efficiencies, and ensure consistent, timely, and accurate audit completion, reporting, or submission of deliverables</li><li>
Monitor audit progress and proactively identify and mitigate risks (including performance guarantee implications) to audit completion; appropriately escalate to Audit Advisors, department leadership or operational stakeholders and provide remediation recommendations to prevent delays or future findings</li><li>
Perform quality reviews and analysis of audit deliverables to ensure compliance with contractual and regulatory requirements</li><li>
Ensure stakeholders have a thorough understanding of their audit-related responsibilities, are accountable to producing deliverables accurately and on time, and are informed of relevant audit status updates or changes</li><li>
Ensure thorough audit records are developed and maintained, with emphasis on accuracy, relevance, and timeliness; prepare necessary documentation for audit activities including deliverables, reports, findings and recommendations; provide clear and concise audit result communications to internal and external stakeholders</li><li>
Integrate project management and organization capabilities by effectively communicating and leading audit strategy, deliverables, requirements, milestones and accountability, throughout the entire audit</li><li>
Support department enhancement initiatives to ensure accurate and thorough training and procedural materials are available and maintained</li><li>
Other duties as assigned</li></ul><div></div><div>
Minimum Qualifications</div><ul><li>
Bachelor's degree in Business, Health Care Services or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED is required</li></ul><ul><li>
2 years of relevant work experience in audit, compliance or operations within a regulated environment</li><li>
Must be eligible to work in the United States without need for work visa or residency sponsorship</li></ul><div></div><div>
Must be eligible to work in the United States without the need for work visa or residency sponsorship</div><div></div><div>
Additional Qualifications</div><ul><li>
Effective verbal and written communication, and presentation skills; ability to effectively distill complex information into clear and compelling presentations and leadership briefings</li><li>
Strong interpersonal skills, with the ability to effectively facilitate meetings, resolve conflict, build consensus, establish rapport and collaborate effectively across departments, internally and externally, and at all levels within an organization; ability to confidently represent the business and interact with external entities</li><li>
Demonstrated critical thinking and analysis skills, with proven ability to navigate ambiguous, complex and challenging situations while maintaining professionalism, tact, and empathy</li><li>
Organization and prioritization skills, strong attention to detail, and the ability to simultaneously manage multiple, complex projects, under pressure and strict timeframes, without compromising quality</li><li>
Agility and adaptability to change and navigate in a demanding, dynamic, fast-paced, intense, and matrix environment</li><li>
Ability to use independent judgment and critical decision making in the analysis of audit processes and evidence</li><li>
Intermediate to Advanced skills in Microsoft Office Suite (Word, Excel)</li></ul><div></div><div>
Preferred Qualifications</div><ul><li>
Health insurance/PBM operations and/or contract audit experience</li><li>
Experience with regulatory compliance for Medicare/Medicaid/Commercial or ACA drug benefit</li><li>
Project management experience</li></ul><div></div><div>
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures</div><div></div><div><br>
Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job.</div><div></div>
Potential pay for this position ranges from $66,000.00 - $106,000.00 based on experience and skills.<div></div><div><i><br>
Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to </i><i>race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.</i></div><div></div><div><i>
We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.</i></div><div></div><div><i>
Prime Therapeutics LLC is a Tobacco-Free Workplace employer.</i></div><div></div><div>
Positions will be posted for a minimum of five consecutive workdays.</div></div>

Client Audit Specialist - Remote

Personify Health

<div>Overview:
<div><b>
Who We Are</b></div><div>
Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we&rsquo;re shaping a healthier, more engaged future.</div>
Responsibilities:
<div><b>
Who are you?</b></div><p></p><p><br>
The Delivery Specialist will have responsibility for maintaining a broad understanding and technical knowledge of all Personify Health products and services to ensure quality delivery on service and performance commitments to clients. This client-facing and engaged role will help execute the strategy coordinated by Account Management and the client team.</p><p></p><p><b><br>
In this role you will wear many hats, but your knowledge will be essential in the following:</b></p><ul><li>
Coordinate the documenting, submission, tracking, communication, and monitoring of client program requirements post-implementation (either new logo or cross/upsell implementation)</li><li>
Help clients to match program needs with operationally efficient delivery options</li><li>
Build relationships with cross-functional teams (Finance, Implementation, Client Operations, Member Services, Product, DSR, and Live Services teams) to execute on deliverables for clients</li><li>
Deliver agreed reporting from internal tools</li><li>
Support member service delivery by resolving needs for of client-specific information, updating training agents and completing documentation
</li><li>Proactively monitor satisfactory resolution of client technical support issues by appropriate internal team</li><li>
Working knowledge of tools significant in responsibilities, including but not limited to Salesforce, GenAdmin, Gainsight, MicroStrategy, JIRA and/or Confluence.</li><li>
Aligning client requests with best practices informed by a thorough understanding of the Personify Health platform.</li></ul><p><i>
You&rsquo;ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.</i></p>
Qualifications:
<div><b>
What you bring to the Personify Health Team:</b></div><p></p><p><b><br>
In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:</b></p><ul><li>
Bachelor&rsquo;s degree or comparable experience in a related field (health, healthcare, health science, wellness, customer service, business management, operations, and/or logistics)
</li><li>1-3+ years of professional work experience, preferably aligned to roles in operations / logistics, customer service, customer management, software implementation and / or project management.
</li><li>Previous experience in SaaS, or health / wellness and/or health care industry (preferred)</li></ul><p><b>
You also take pride in offering the following Core Skills, Competencies, and Characteristics:</b></p><ul><li>
Excellent customer facing skills, including a commitment to client satisfaction</li><li>
Impeccable organization and priority management skills
</li><li>Ability to manage multiple tasks with varied dependencies and timelines
</li><li>Self-motivated with proactive approach, appropriate sense of urgency and a positive attitude</li><li>
Able to navigate change and support clients in change management</li><li>
Proficiency with various software applications, including but not limited to Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams, and OneDrive), virtual meeting platforms</li><li>
Ability to navigate a dynamic technological environment</li><li>
Required to work cross functionally with co-workers
</li><li>Outstanding interpersonal skills, including strong communication skills, both verbal and written.</li><li>
Creative approach to problem-solving</li><li>
Solid analytical skills</li></ul><p><i><br>
No candidate will meet every single desired qualification. If your experience looks a little different from what we&rsquo;ve identified and you think you can bring value to the role, we&rsquo;d love to learn more about you!</i></p><div></div><div><br>
Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.</div><p></p><p><br>
We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.</p></div>

Client Delivery Specialist

<div>Overview:
<div><b>
Who We Are</b></div><div>
Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we&rsquo;re shaping a healthier, more engaged future.</div>
Responsibilities:
<div><b>
Who are you?</b></div><p></p><p><br>
The Delivery Specialist will have responsibility for maintaining a broad understanding and technical knowledge of all Personify Health products and services to ensure quality delivery on service and performance commitments to clients. This client-facing and engaged role will help execute the strategy coordinated by Account Management and the client team.</p><p></p><p><b><br>
In this role you will wear many hats, but your knowledge will be essential in the following:
</b></p><ul><li>Coordinate the documenting, submission, tracking, communication, and monitoring of client program requirements post-implementation (either new logo or cross/upsell implementation)</li><li>
Help clients to match program needs with operationally efficient delivery options</li><li>
Build relationships with cross-functional teams (Finance, Implementation, Client Operations, Member Services, Product, DSR, and Live Services teams) to execute on deliverables for clients</li><li>
Deliver agreed reporting from internal tools</li><li>
Support member service delivery by resolving needs for of client-specific information, updating training agents and completing documentation
</li><li>Proactively monitor satisfactory resolution of client technical support issues by appropriate internal team</li><li>
Working knowledge of tools significant in responsibilities, including but not limited to Salesforce, GenAdmin, Gainsight, MicroStrategy, JIRA and/or Confluence.</li><li>
Aligning client requests with best practices informed by a thorough understanding of the Personify Health platform.</li></ul><p></p><p><i><br>
You&rsquo;ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.</i></p>
Qualifications:
<div><b>
What you bring to the Personify Health Team:</b></div><p></p><p><b><br>
In order to represent the best of what we have to offer you come to us with a multitude of positive attributes including:</b></p><ul><li>
Bachelor&rsquo;s degree or comparable experience in a related field (health, healthcare, health science, wellness, customer service, business management, operations, and/or logistics)
</li><li>1-3+ years of professional work experience, preferably aligned to roles in operations / logistics, customer service, customer management, software implementation and / or project management.
</li><li>Previous experience in SaaS, or health / wellness and/or health care industry (preferred)</li></ul><p><b>
You also take pride in offering the following Core Skills, Competencies, and Characteristics:</b></p><ul><li>
Excellent customer facing skills, including a commitment to client satisfaction</li><li>
Impeccable organization and priority management skills
</li><li>Ability to manage multiple tasks with varied dependencies and timelines
</li><li>Self-motivated with proactive approach, appropriate sense of urgency and a positive attitude</li><li>
Able to navigate change and support clients in change management</li><li>
Proficiency with various software applications, including but not limited to Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams, and OneDrive), virtual meeting platforms</li><li>
Ability to navigate a dynamic technological environment</li><li>
Required to work cross functionally with co-workers
</li><li>Outstanding interpersonal skills, including strong communication skills, both verbal and written.
</li><li>Creative approach to problem-solving</li><li>
Solid analytical skills</li></ul><p><i>
No candidate will meet every single desired qualification. If your experience looks a little different from what we&rsquo;ve identified and you think you can bring value to the role, we&rsquo;d love to learn more about you!</i></p><div></div><div><br>
Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.</div><p></p><p><br>
We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.</p></div>

JPMorganChase

<div><b>JOB DESCRIPTION</b><br>
<div>
Experience the power of innovation in financial operations by joining a team dedicated to data excellence. Here, your ideas drive smarter solutions and elevate the standards of client service. Embrace the opportunity to transform how data is managed and verified, making a measurable impact on business outcomes. Thrive in an environment that values digital expertise and rewards initiative. Be part of a forward-thinking organization where your skills set the pace for operational success.
<br>
<br>
<b>Job Summary</b></div><div>
As a Client Data Specialist within the Operations team, you will be responsible for reviewing and improving data collection and verification processes, ensuring the accuracy and completeness of records before they are reviewed by the client-facing team. Your organizational skills will be crucial in managing multiple tasks and activities, while your proficiency in digital literacy will help you leverage software applications and digital platforms to enhance processes and client experience.
<br>
<br>
<b>Job responsibilities
</b></div><div><ul><li>Collect, verify, and report client data to ensure records are accurate and compliant with AML and regulatory requirements.
</li><li>Prepare and review Currency Transaction Reports (CTR) and other compliance documentation, identifying and escalating potential issues.
</li><li>Respond to operational requests, adjustment reports, and partner correspondence with accuracy and timeliness, handling more complex cases as needed.
</li><li>Collaborate with team members to support and implement process improvements, sharing insights and best practices.
</li><li>Address service issues using advanced problem-solving and communication skills, escalating unresolved or complex matters appropriately.
</li><li>Demonstrate adaptability and initiative in managing assigned tasks, interim projects, and evolving business priorities.
</li></ul></div><div><b>Required qualifications, capabilities, and skills
</b></div><div><ul><li>Proven ability to adapt to shifting priorities and manage multiple tasks in a dynamic environment.
</li><li>Advanced analytical, critical thinking, and problem-solving skills, with attention to detail.
</li><li>Effective communication and collaboration abilities across teams and stakeholders.
</li><li>Proficiency in MS Office and digital platforms for data management, analysis, and reporting.
</li><li>Dependable, proactive, and committed to delivering accurate, timely support and continuous improvement.
</li></ul></div><div><b>Preferred qualifications, capabilities, and skills
</b></div><div><ul><li>Interest in anti-money laundering, regulatory compliance, fraud prevention, and operational risk.
</li><li>Familiarity with mainframe and PC-based systems.
</li><li>Enthusiasm for process improvement and innovation.
</li><li>Goal-oriented mindset with a focus on operational excellence.
</li></ul></div><b>ABOUT US</b><div><br>
<p>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.<br>
<br>
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p></div><br>
<br>
<br>
<b>ABOUT THE TEAM</b><br>
<br>
J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

Client Data Specialist

CrecenTech

<p>We are seeking an experienced and proactive Customer Experience Specialist to oversee daily operations and team management with a focus on achieving operational excellence, customer satisfaction, and cost-efficiency. This role also involves ensuring optimal use of technology and maintaining a productive, well-coordinated workforce.</p><p>The ideal candidate will be highly organized, dependable, and results-oriented, with a strong capacity for real-time problem-solving and strategic thinking. You should be capable of seeing both immediate needs and the broader organizational goals while upholding exceptional communication and customer service standards.</p><p><b>Key Responsibilities:</b></p><p><b>Building and Maintaining Relationships:</b></p><p>Establishing strong, positive and long lasting relationships with clients, acting as a primary point of contact and advocating for their needs ensuring value addition.</p><p><b>Customer Project Management and Onboarding:</b></p><p>Overlooking the customer&rsquo;s project lifecycle ensuring timely and quality delivery along with guiding them through the initial setup and training process, ensuring they understand how to use the product effectively and achieve their goals.</p><p><b>Identifying and Addressing Issues:</b></p><p>Proactively identifying potential issues or challenges customers may face and working with internal teams to resolve them and ensuring the customers feel valued and satisfied.</p><p><b>Gathering Feedback:</b></p><p>Collecting customer feedback on the ongoing or delivered services and resources allocated to their projects and sharing this feedback with relevant teams to drive improvements.</p><p><b>Upselling and Cross-selling:</b></p><p>Identifying opportunities to expand the customer relationship by offering additional products or services that align with their needs ensuring that they are satisfied with their existing services.</p><p><b>Monitoring and Analyzing Success Metrics:</b></p><p>Tracking customer health and success metrics to understand their overall satisfaction and identify areas for improvement.</p><p><b>Requirements:</b></p><ul><li>Minimum of 2 years&rsquo; experience in international client management or supervisory role within IT industry.</li><li>Strong understanding of customer service KPIs and performance evaluation.</li><li>Experience in reporting, budgeting, and basic financial analysis (cost-benefit, ROI).</li><li>Proficient with MS Office and relevant call center systems/software.</li><li>Excellent communication, interpersonal, and leadership skills.</li><li>Organized and analytical with a problem-solving mindset.</li><li>Positive, patient, and empathetic approach to client relations.</li><li>A bachelor&rsquo;s degree in a relevant field is preferred.</li><li>Certified Customer Success Manager (CCSM) or equivalent certification is a plus.</li></ul><p><b>Employee Benefits:</b></p><ul><li>At least two bonuses per year (Eid Bonus)</li><li>Monthly Punctuality Allowance</li><li>Monthly Inflation Allowance</li><li>Performance-Based Bonuses</li><li>Annual Leaves Encashment</li><li>Upselling Incentives</li><li>Maternity/Paternity Allowance</li><li>Maternity Leaves</li><li>Wedding Allowance</li><li>Double salary on Gazetted Holidays</li><li>12 Casual Leaves</li><li>10 Medical Leaves</li><li>10 Annual Leaves</li><li>Dedicated Training</li><li>Birthday celebrations</li><li>Gaming Facility</li><li>Growing &amp; Dynamic Team</li><li>Office Gatherings, Celebrations, and Trips</li><li>5 days a week (work-life balance)</li></ul><p><b>Job Location: Link Road Model Town, Lahore</b></p><p><b>Job Timings: 6 PM to 3 AM</b></p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Are you comfortable working night shifts?</li><li>What are your salary expectations?</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Work Location: In person</p>

Customer Experience Specialist

Mindbridge

<div>
 <p>
  <strong>
   Who We Are
  </strong>
 </p>
 <p>
  We are Pakistan's largest English language-based outsourcing company and specialize in managing customer care services and back-office processes for global leaders in technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue solidifying ourselves as our country's industry leader. At Mind Bridge, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have led to a continuous and growing engagement with industry-leading enterprises across the globe.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Job
  </strong>
 </p>
 <p>
  As Customer Experience Specialist you will act as a liaison, provide product/services information, answer questions on chat or email, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Get Hired Faster &ndash; Walk-In Interviews Open Now!
  </strong>
 </p>
 <p>
  Looking to kickstart your career without the wait? We&rsquo;ve got you covered!
 </p>
 <p>
  For the
  <strong>
   quickest response
  </strong>
  and a
  <strong>
   fast-track hiring process
  </strong>
  , visit our office for
  <strong>
   walk-in interviews
  </strong>
  . Just bring your:
 </p>
 <ul>
  <li>
   <strong>
    Original CNIC
   </strong>
  </li>
  <li>
   <strong>
    Updated CV
   </strong>
  </li>
 </ul>
 <p>
  ⏰
  <strong>
   When:
  </strong>
  Monday to Saturday, 11:00 AM - 6:00 PM
 </p>
 <p>
  📍
  <strong>
   Where:
  </strong>
  Mindbridge Center, 7 Kashmir Road, Opposite LDA Plaza, Lahore.
 </p>
 <p>
  Don&rsquo;t miss this chance to secure your dream job quickly! Walk in and walk out with an offer!
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What we offer:
  </strong>
 </p>
 <ul>
  <li>
   Highest salary package for Non-Voice Customer Support: up to
   <strong>
    PKR 150,000
   </strong>
  </li>
  <li>
   No sales or monthly targets
  </li>
  <li>
   Medical Insurance
  </li>
  <li>
   Leave Encashment
  </li>
  <li>
   On job training
  </li>
  <li>
   State-of-the-art infrastructure
  </li>
  <li>
   Annual Increment
  </li>
  <li>
   Employee engagement &amp; appreciation programs
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Manage incoming chats/emails
  </li>
  <li>
   Identify and assess customers&rsquo; needs to achieve satisfaction
  </li>
  <li>
   Build sustainable relationships and trust with customer accounts through open and interactive communication
  </li>
  <li>
   Provide accurate, valid and complete information by using the right methods/tools
  </li>
  <li>
   Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  </li>
  <li>
   Follow communication procedures, guidelines and policies
  </li>
  <li>
   Take the extra mile to engage customers
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   A-Levels/Intermediate
  </li>
  <li>
   Natural instinct to empathize with users
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Native or bilingual spoken and written English skills
  </li>
  <li>
   Detail-oriented
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   We pride ourselves on being an equal opportunity employer, dedicated to fostering diversity and inclusion.
  </strong>
 </p>
 <p>
 </p>
</div>


Customer Experience Specialist (Non Voice)

Search 10000+ Client experience specialist jobs near you this December. New roles added regularly across leading industries. Apply today.

10000 client experience specialist jobs NEAR_ME

Client Servicing Specialist– Performance Marketing

Client Audit Specialist - Remote

Client Delivery Specialist

Client Delivery Specialist

Client Data Specialist

Customer Experience Specialist

Customer Experience Specialist (Non Voice)