client operations delivery analyst

Cisco

<div>
 Meet the Team
 
 
 Join our dedicated team in Bangalore as a Quality and Compliance Auditor, where you will play a crucial role in ensuring the highest standards of quality and compliance within our Quote to Cash (QTC) processes. You will collaborate with multi-functional teams, giving to continuous improvement and operational excellence in a dynamic and fast-paced environment.
 
 
 Your Impact
 
 
 
 Requirements
 
 
 
 As a Quality and Compliance Auditor, you will be instrumental in upholding our commitment to quality and efficiency. You will harness your strong logical and analytical thinking skills to assess and enhance our processes, ensuring consistency to company standards and client requirements. In this role, you will:
 
 
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 Conduct quality audits and assessments within the end-to-end Quote to Cash process to ensure compliance with company standards and client requirements.
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 Analyze process workflows and identify areas for improvement to enhance operational efficiency and accuracy.
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 Collaborate with multi-functional teams to implement corrective actions and process improvements.
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 Monitor and report on quality metrics and audit findings to management.
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 Use Lean Six Sigma methodologies to drive continuous improvement initiatives.
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 Ensure consistency to regulatory and contractual obligations related to quality standards.
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 Support training and development programs to enhance quality awareness across teams.
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 Maintain documentation and audit records in compliance with internal and external audit requirements.
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 Understand complex business processes, map them for further analysis, and interpret business data by understanding patterns and trends to provide solutions to business problems.
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 Drive Quality initiatives across various teams, including ensuring knowledge on Sox Compliance Workflow.
 
 
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 </ul>
 
 Minimum Qualifications
 
 
 
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 Minimum 4+ years of experience in Quality Compliance auditing within the Quote to Cash domain.
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 Demonstrable experience working in the BPO/IT industry.
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 Strong logical reasoning and analytical thinking capabilities.
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 Familiarity with quality management systems, audit methodologies, and Quality Tools.
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 Superb communication and social skills.
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 Ability to work independently, take full ownership, and collaborate effectively as part of a team.
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 Proficient in data analysis and reporting tools.
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 Strong time management skills.
 
 
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 Preferred Qualifications
 
 
 
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 Lean Six Sigma Green Belt certification.
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 Experience with process improvement frameworks and tools.
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 Minimum Qualification: Bachelor&rsquo;s Degree.
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 Minimum 3 years of experience as a business process analyst in IT/customer service/BPM fields or any other related industry.
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 Proficient in Excel, SQL, MS Office, and ThoughtSpot.
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 Understanding of how ERP, BPM, CRM, and BI tools operate.
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 Knowledge on Quote to Cash processes.
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 Knowledge of industry standards and protocols in quality management.
 
 
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 Why Cisco?
 
 
 At Cisco, we&rsquo;re revolutionizing how data and infrastructure connect and protect organizations in the AI era &ndash; and beyond. We&rsquo;ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
 
 
 Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you&rsquo;ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
 
 
 We are Cisco, and our power starts with you.
</div>

Client Operations Delivery Analyst

Goldman Sachs

<div>
 
 Job Description
 
 
 
 
 Asset &amp; Wealth Management, US Deposits Intelligent Automation, Analyst, Bengaluru
 
 
 
 
 Job Description
 
 
 
 Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for customers to better spend, borrow, invest, and save. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data and design.
 
 
 
 Your Impact
 
 
 
 As an Intelligent automation Analyst you will be responsible for designing, developing, and implementing robotic process automation and workflow solutions to improve business operations. You will collaborate with various stakeholders to understand pain points, develop requirements, develop, test, and put solutions to production. You will also play a vital role in upholding the three Operations principles of client focus, process innovation and risk management. This role will directly report to the Intelligent automation team lead/program manager for US Deposits.
 
 
 
 Responsibilities
 
 
 
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 Analyze business processes for Automation Opportunities and design process solutions using continuous improvement principles. Leverage the Eliminate, Simplify and Automate thought process.
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 Design, develop, and implement RPA (Robotic Process Automation) solutions using tools/ programming languages such as Automation Anywhere, Power Automate and Python.
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 Develop and manage process and control environments (inventory and maps) for deposits operations.
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 Adhere to software development best practices, including governance, development, testing, go-live readiness, training, and post-production support.
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 Identify gaps and risks in automation solutions and take appropriate action/escalation
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 Obtain necessary change advisory board approvals, assess the impact of change across the business and ensure production readiness
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 Maintain up to date inventory of business policies and procedures and develop and maintain current and target operating models to drive process efficiencies and risk controls.
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 Collaborate effectively with stakeholders and team members, demonstrating strong organizational skills and the ability to manage competing priorities.
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 Exhibit a positive attitude, strong drive, and the ability to work independently in a fast-paced, team-oriented environment.
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 Bachelor's degree in computer science, Engineering, or a related technical field. In lieu of the undergraduate degree in required field, significant coding and full-scale RPA implementation is required
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 2-3 years of demonstrable experience in RPA full life cycle implementations.
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 Proven analytical skills and problem-solving ability, demonstrated through past quantitative or model-building roles.
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 Hands-on experience with RPA tools like Automation Anywhere, Power Automate or other Industry automation tools.
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 Experience with REST APIs.
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 Familiarity with process engineering tools (e.g., Signavio, Visio).
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 Meticulous attention to detail with strong drive, with the ability to work independently in a fast-paced environment.
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 Proficiency in SQL or similar database query languages
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 Knowledge of BI tools such as Alteryx, Power BI, or QlikView.
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 Experience with Python/R for automation is a plus.
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 Experience with VBScript and Excel macros, and advanced Excel using VBA is a plus.
 
 
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 </ul>
 
 Qualifications
 
 
 
 
 Preferred qualifications:
 
 
 
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 Experience with banking and financial services, specifically savings, CDs, and retirement products.
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 Knowledge of regulatory compliance aspects with government guidance and requirements.
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 Demonstrated experience in assessing and designing business processes.
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 Six Sigma and Lean certification.
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 Advanced business analysis experience.
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 Prior process engineering experience.
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 Experience with agile project delivery methods, concepts, and tools (e.g., JIRA, Confluence).
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 Experience with InfoPath and SharePoint Designer.
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 Experience developing workflows.
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 Experience working with Process Mining and Machine Learning.
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 </ul>
</div>

Asset & Wealth Management-Product Management-Analyst-Bengaluru

<div>
 Essential Functions (Job description) &ndash; This role is primarily responsible to ensure risk &amp; compliance to Operational / Process Controls, Service Delivery, Fraud Risk Assessment, Client Contracts and Organizational Policies and Procedures in client area. 1-Ensures adherence of the Operational &amp; Process related controls, compliance for service delivery requirements, fraud risk assessment, Client contractual terms, policies, rules and procedures in Client area 2- Coordinate &amp; support compliance activities in client area 3- Conduct periodic Fraud risk, testing of process controls, service delivery compliance reviews/ audits 4- Provide support and guidance to operations during internal/external audits 5- Monitor, and as necessary, coordinate compliance activities of operations with other enabling departments/compliance teams 6- Act as an independent reviewer and evaluation body to ensure that compliance Issues/concerns within client area are being appropriately evaluated, investigated and resolved. 7- Identify potential areas of compliance vulnerability and risk; develop/implement corrective action plans for resolution of problematic issues, and provides general guidance on how to avoid or deal with similar situations in the future 8-Provide reports on a regular basis, and as directed or requested, to keep senior management informed of the operation and progress of compliance efforts 9- Provide consultancy on risk, regulatory/contractual/policies &amp; procedures compliance areas Education Requirements Mandatory
 
 
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 Commerce Graduate/Postgraduate in Commerce
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 15 Yrs of Education CA / CS Inter is preferred Excellent on MS Office &ndash; Diploma holder would be preferred Relevant Domain Certifications such as ISO would be preferred Any other audit related certification will be preferred Work Experience Requirements Minimum 2
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 4 Yrs of relevant work experience in F&amp;A Risk &amp; Compliance, Service Delivery/Operations Primary Internal Interactions &ndash;
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 AM/LAM
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 Mangers/Sr Manger
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 AVP/ VPs
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 Internal Audit and
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 Corporate Compliance Team
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 ISG/BCM team Primary External Interactions &ndash; Client External auditors Process Specific Skills Good F&amp;A domain knowledge &ndash; Procure to pay, Order to cash, Record to report &amp; Financial reporting. Auditing skills and eye for detail Ability to work in a continually challenging environment Decision making ability Technical Skills Auditing skills and eye for detail Consulting mindset Analytical skills Ability to interpret Law/contractual requirements Good Number orientation (MS Excel Skills) Strong Computing Skills and Data analysis skills Excellent Presentation skills (MS office) Soft Skills (Minimum) Good organizing skills and ability to work independently with strict deadlines Good Communication skills and written English Commitment Effective Planning and prioritizing abilities to execute everyday responsibilities. Soft skills (Desired) Adaptable &amp; Flexible Good communication skills
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</div>

4771107-Assistant Manager

Golden Opportunities

<div>
 
 Job Description
 
 
 
 Roles &amp; Responsibilities
 
 
 Lead and execute pricing strategies for large, complex IT deals ensuring competitive and sustainable margins
 
 
 Conduct contract reviews, collaborating with legal, finance, and delivery teams to ensure commercial viability and compliance
 
 
 Implement and manage new-age pricing models.
 
 
 Partner with sales, solutioning, and finance teams to create compelling commercial proposals
 
 
 Mentor and lead a team of pricing analysts and managers
 
 
 Continuously improve pricing frameworks and align with market trends and internal strategies
 
 
 Skill Set
 
 
 MBA in Finance, CA, or ICWA (preferred: combination of finance and technology exposure)
 
 
 Hands-on pricing experience in the IT / Tech industry, specifically in large deal and strategic pricing.
 
 
 
 Skills Required
 
 
 
 RolePricing Analyst Lead
 
 
 Industry TypeITES/BPO/KPO
 
 
 Functional AreaITES/BPO/Customer Service
 
 
 Required Education PG Program
 
 
 Employment TypeFull Time, Permanent
 
 
 Key Skills
 
 
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 PRICING ANALYST
 
 
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 Other Information
 
 
 Job CodeGO/JC/1984/2025
 
 
 Recruiter NameDivya R
</div>

Pricing Analyst Lead - GO/JC/1984/2025

JPMorganChase

<div>
 
 Job Description
 
 
 
 Loan Servicing Specialist &ndash; Operations Analyst, a vital role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Specialist, you will gain valuable exposure to various aspects of operating a banking office, contributing to the seamless functioning and success of our financial services. Join us to play an integral role in our dynamic and collaborative environment.
 
 
 
 Job Summary
 
 
 
 As a Loan Servicing Specialist &ndash; Operations Analyst within our Loans group, you will be responsible for executing all assigned tasks while ensuring compliance with Service Level Agreements (SLAs). Your role will involve working across various processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This position offers a unique opportunity to enhance your skills in performing Nostro &amp; Past Due Reconciliation, allowing you to make a significant impact on our operations.
 
 
 
 Job Responsibilities
 
 
 
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 Adhere to established QUALITY &amp; QUANTITY SLAs consistently.
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 Ensure 100% compliance with process-related policies, guidelines, and controls.
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 Manage Deal Closing, Drawdowns, Rollovers, Repayments, and other financial processes efficiently.
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 Support the secondary trading desk with trade booking and settlements.
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 Liaise with bank departments and external contacts, including Borrowers and Trustees.
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 Follow up timely with agents or customers for any missing notifications.
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 Complete all funding within the SLA on the same day.
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 Serve as the SME and first internal POC for process-related queries and clarifications.
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 Act as the first point of escalation for process-related issues from customers.
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 Pay attention to detail to ensure all documents are processed correctly.
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 Identify changes to processes to improve productivity and efficiency.
 
 
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 Required Qualifications, Capabilities And Skills
 
 
 
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 Hold a bachelor's degree in finance or a related field, or possess equivalent work experience.
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 Minimum 6 months of experience in the financial services industry with a proven track record of delivery.
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 Understand business financial statements, cash flow capacity, and loans across various industries.
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 Exhibit strong research, analytical, and comprehension skills to analyze large data sets.
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 Manage clients effectively, build partnerships, and lead while engaging multiple stakeholders.
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 Utilize effective time management and prioritization skills to achieve business objectives.
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 Communicate effectively with strong interpersonal and analytical skills, working independently on multiple assignments
 
 
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 </ul>
 
 Preferred Qualifications, Capabilities And Skills
 
 
 
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 Build relationships with clients, internal partners, and peers effectively.
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 Recognize issues or problems that need to be escalated promptly.
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 Develop domain learning and exhibit strong interpersonal and communication skills.
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 Apply analytical thinking and problem-solving skills effectively.
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 Understand the product lifecycle and area product management thoroughly.
 
 
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 ABOUT US
 
 
 
 JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
 
 
 We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
 
 
 
 About The Team
 
 
 
 J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
</div>

Loan Servicing - Operations Analyst

Capgemini

<div>
 
 Job Description
 
 
 
 Data analysts import, inspect, clean, transform, validate, model, or interpret collections of data with regard to the business goals of the company. They ensure that the data sources and repositories provide consistent and reliable data. Data analysts use different algorithms and IT tools as demanded by the situation and the current data. They might prepare reports in the form of visualizations such as graphs, charts, and dashboards.
 
 
 
 Job Description - Grade Specific
 
 
 
 The role combines leadership, technical expertise, and project management skills to ensure the successful delivery of data analysis projects and the development of a high-performing data analyst team. They play a critical role in leveraging data to drive business growth, optimize processes, and enable informed decision-making across the organization.
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Python/GenAI/data Scientist

Zeta Global

<div>
 
 
 
 Reporting Analyst
 
 
 
 We are looking to hire a talented Reporting Analyst to join our Professional Services team. As an Excel &amp; Database
 
 expert your job is to provide an analysis of data from a project using Microsoft Excel. To accomplish this, you
 
 coordinate with other employees to gather the most useful types of data and add the data set to a spreadsheet. This
 
 typically involves coordinating with Account Management and Sales Teams. Excel analysts often help identify,
 
 analyze, and interpret trends or patterns in complex data sets. You then help determine what factors produced that
 
 trend and present your findings to the relevant personnel in a digestible chart.
 
 
 
 Shift Timing &ndash; EST / PST Time Zone
 
 
 
 
 Job Description:
 
 
 
 
 Responsibilities for Reporting Analyst:
 
 
 
 &bull; Design business analysis and data recording systems for use throughout the department.
 
 &bull; Maintain databases and perform updates as necessary to ensure accuracy.
 
 &bull; Regularly examine data reports to locate and resolve mistakes throughout.
 
 &bull; Accurately analyze and collect data for various types of business reports.
 
 &bull; Monitor data to identify changes in financial and business trends.
 
 
 
 Qualifications for Reporting Analyst:
 
 
 
 &bull; One to three years of experience as a financial or business analyst.
 
 &bull; Experience in Microsoft Office and other data analysis programs.
 
 &bull; Analytical skills that allow for the development of data-driven reports.
 
 &bull; Demonstrated ability to manage time and prioritize projects to meet deadlines.
 
 &bull; Ability to use SQL and Microsoft Excel to create pivot tables, graphs and charts.
 
 &bull; Strong written and verbal communication skills to effectively relate data to coworkers.
 
 &bull; Excellent critical thinking skills to help solve business problems and make decisions.
 
 &bull; Tendency to pay close attention to small details that could impact results.
 
 &bull; General knowledge of business operations, objectives, strategies, process and information flow.
 
 
 
 Company Summary
 
 
 
 Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership.
 
 Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the
 
 Company combines the industry&rsquo;s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to
 
 unlock consumer intent, personalize experiences and help our clients drive business growth.
 
 Our technology runs on the Zeta Marketing Platform, which powers &lsquo;end to end&rsquo; marketing programs for some of the
 
 world&rsquo;s leading brands. With expertise encompassing all digital marketing channels &ndash; Email, Display, Social, Search
 
 and Mobile &ndash; Zeta orchestrates acquisition and engagement programs that deliver results that are scalable,
 
 repeatable and sustainable.
 
 
 Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race,
 
 gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical
 
 condition, disability, veterans status, or any other basis protected by law.
 
 Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with
 
 arrest and conviction records.
 
 
 Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by
 
 Independent Research Firm
 
 
 m/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc300945353.html
 
 https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-crosschannel-campaign-management-reports-by-independent-research-firm-300938241.html
 
</div>

Reporting Analyst

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