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customer success specialist

client relations executive

SNAP14 Production

<div>
 As the face of SNAP14 to our clients, the Client Relations Executive plays a pivotal role in creating and nurturing relationships, ensuring satisfaction, and driving growth within client accounts. This position is designed for someone who thrives on people interaction, understands the rhythm of production, and represents SNAP14&rsquo;s signature dependability and elegance in every exchange.
 
 
 The Client Relations Executive is responsible for creating, nurturing and maintaining strong relationships with potential, new and existing clients, ensuring high satisfaction levels, and strategically managing client communication, referrals, and engagement initiatives. While this role does not involve creating a client relations strategy, it requires a strategic mindset to ensure that all client interactions and brand messaging efforts align with SNAP14&rsquo;s luxury and exclusive positioning.
 
 
 The Client Relations Executive ensures that every client experience is seamless, positive, and aligned with SNAP14&rsquo;s values of communication, initiative, dependability, teamwork and results-orientation. This role bridges creative, marketing, and production teams, ensuring that client expectations are not only met but exceeded and that relationships evolve into long-term partnerships.
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Client Relations &amp; Experience Management
 
 
 - Act as the primary point of contact for all client-related matters, ensuring seamless communication and high satisfaction.
 
 - Maintain 80% direct client engagement quarterly through personalized check-ins, informal follow-ups, and strategic touchpoints.
 
 - Maintain a deep understanding of each client&rsquo;s brand, preferences, and ongoing needs to anticipate support and offer tailored solutions.
 
 - Develop and oversee client onboarding experiences, including welcome letters, gifting strategies, and VIP treatment.
 
 - Own the whole client journey experience from potential deal to post project followup. This will include receiving briefs, conducting client meetings, facilitating payments and completing client agreements.
 
 - Prepare and negotiate project estimates and proposals as the clients advocate.
 
 - Manage client satisfaction surveys, referrals, and engagement reports, ensuring continuous improvement.
 
 - Plan and execute client retention initiatives, including wrap-up dinners, project gifting, and ongoing relationship-building activities.
 
 - Ensure client feedback is collected, analyzed, and used to optimize services while maintaining a luxury brand image.
 
 - Maintain clear and up-to-date records of all client communications, feedback, and project details within SNAP14&rsquo;s CRM system.
 
 
 
 Client Communication &amp; Quality Assurance
 
 
 - Act as the final internal checkpoint for project deliverables &mdash; ensuring alignment with brand tone, creative direction, and client expectations before submission.
 
 - Monitor and maintain internal quality control standards across all departments for matters that impact the client relationships.
 
 - Review deliverables (stills, motion, edits, etc.) for quality, accuracy, and attention to detail.
 
 - Ensure that all client-facing communication aligns with SNAP14&rsquo;s high-end branding and service excellence.
 
 - Oversee smooth communication protocols, ensuring quick response times, availability, and clear messaging.
 
 - Push internal teams (production, finance, and GM) to stay within budget and ensure projects meet client expectations.
 
 - Ensure that clients are protected from internal challenges, controlling the environment to maintain a positive experience.
 
 - Work closely with the production team to guarantee a plan B is always in place for project logistics, transportation, and accommodations.
 
 
 
 Client Referrals &amp; Relationship Expansion
 
 
 - Strengthen existing client relationships by identifying new opportunities for collaboration, repeat business, and referrals.
 
 - Develop a structured approach for client referrals, ensuring consistent referrals per year.
 
 - Proactively search for and engage with potential ideal clients.
 
 - Schedule follow-up meetings at project completion to foster long-term engagement and client expansion opportunities.
 
 - Proactively identify upselling and cross-selling opportunities, ensuring clients are aware of SNAP14&rsquo;s full range of services.
 
 - Maintain and update the client tracking system, ensuring accurate records of engagement and relationship history.
 
 
 
 Brand Marketing &amp; PR Support
 
 
 - Work with the marketing team to enable brand communication efforts, ensuring that all client touchpoints, marketing materials, and PR activities reflect the brand&rsquo;s positioning.
 
 - Work with the marketing team to ensure that brand messaging remains consistent, compelling, and results-driven.
 
 - Assist the marketing team on the public relations efforts, including influencer partnerships, media placements, and brand storytelling initiatives.
 
 - Represent SNAP14 at industry networking events, client meetings, and partnership engagements.
 
 - Support leadership in identifying high-value PR, media, and award opportunities to elevate SNAP14&rsquo;s industry presence.
 
 
 
 Collaboration with Internal Teams
 
 
 - Provide strategic input to the marketing team on brand messaging and storytelling approaches.
 
 - Guide the marketing team to ensure client communication strategies are aligned with our clients.
 
 - Work with marketing to ensure all client communication, marketing campaigns, and brand initiatives drive long-term client loyalty and engagement.
 
 
 
 
 Our Company Values:
 
 
 Dependability: Delivering consistent and reliable results in every task.
 
 Teamwork: Collaborating effectively to achieve shared goals.
 
 Communication: Ensuring clarity and transparency in all interactions.
 
 Initiative: Proactively identifying opportunities for improvement.
 
 Results Orientation: Striving for impactful and measurable outcomes.
 
 
 
 
 Why Join SNAP14?
 
 
 At SNAP14, we create compelling, high-end visual content for the fashion, beauty, luxury, and lifestyle industries. As the Client Relations Executive, you will play a pivotal role in nurturing client relationships and ensuring the company&rsquo;s premium positioning in the market. If you are passionate about client experience, relationship management, and high-end marketing, this role is for you.
 
 
 
 Requirements
 
 
 
 Skills &amp; Competencies:
 
 
 - Strong client relationship management skills, with experience in luxury, fashion, or high-end industries.
 
 - Ability to think strategically while focusing on executional excellence in client communication and brand positioning.
 
 - Excellent communication, interpersonal, and negotiation skills, ensuring positive long-term client relationships.
 
 - Understanding of PR, influencer marketing, and industry networking, ensuring maximum brand visibility.
 
 - Proven experience in client engagement, referral generation, and retention initiatives.
 
 - Exceptional attention to detail, ensuring all client interactions reflect SNAP14&rsquo;s commitment to excellence.
 
 - High level of discretion and professionalism, particularly when handling VIP and high-profile clients.
 
 
 
 
 
 Requirements:
 
 
 - 3&ndash;5 years of experience in client servicing, production coordination, or account management preferably within a high-end industry.
 
 - Strong background in client experience, client gifting strategies, VIP relationship management, and high-touch service models.
 
 - Eye for detail with a high standard for quality and consistency.
 
 - Highly organized with strong follow-up and problem-solving skills.
 
 - Fluent in English (written and verbal); proficiency in Arabic and other languages are a plus.
 
 - Proficient in CRM and workflow management tools (Zoho preferred).
 
 - Proven ability to manage client satisfaction tracking, quality assurance protocols, and retention strategies.
 
 
 
 Benefits
 
 
 Mobile phone line
 
 ADSL package
 
 Unlimited Personal Time Off after 3 months
 
 Ability to request remote working days after 3 months
 
 Annual employee profit share
 
 Health insurance
 
 Social Insurance
 
 Ability to apply for the Professional Growth Program after 1 year
 
 
 
 
</div>

Client Relations Executive

Ethics HR

Job Responsibilities:<ul><li>Managing all programs administration needs with internal teams to address clients&rsquo; needs.</li><li>Building sustainable relationships of trust through open and interactive communication.</li><li>Identifying and assessing clients' needs to achieve satisfaction.</li><li>Working closely with the sales teams and coordinating cross-functionally to provide clients with a positive customer service experience.</li><li>Providing client support and handling communications effectively.</li><li>Ensuring that client information details are kept up-to-date.</li><li>Filling out registration forms and advising on company information.</li><li>Ensuring Quest CRM / ERP is timely and accurately filled in alliance with Quest process/SLA</li><li>Preparing and issuing client contracts/Letter of agreement.</li><li>Ensuring both the Quest and clients adhere to contract/LoA terms.</li><li>Ensuring availability of all needed documentation for invoicing, revising and sending invoices to clients in alliance with Quest SLA.</li><li>Acting as point of contact for client inquiries and complaints, address with speed and efficiency or escalate as appropriate.</li><li>Administering all post-program reports or pre-program questionnaires when needed.</li><li>Managing all post-program client documentation (reports, certificates, evaluations. etc.)</li><li>Managing collection as per clients&rsquo; payment terms / aging sheet.</li><li>Collaborating closely with other departments to build strategies that ensure they satisfy clients with the company's product or service.</li></ul>Job Requirements:<ul><li>Bachelor's degree from a reputable university.</li><li>2-3 years of work experience.</li><li>Corporate experience is a plus.</li><li>Fluency in English.</li><li>Proficient in MS Office and CRM is a plus.</li><li>Customer-oriented approach.</li><li>Excellent business writing and oral communication skills.</li><li>Ability to write persuasively and articulately.</li><li>Strong organizational skills &amp; high attention to detail.</li><li>Interactive communication &amp; teamwork.</li><li>Problem solving and decision making.</li><li>Professionalism and high focus.</li><li>Ability to work under deadlines while maintaining quality control.</li><li>Dynamic with a passion towards people development.</li><li>Sharp business acumen and customer service is a plus.</li></ul>Job Type: Full-time

Future Group Language Solutions

<div>
 Join Future Group, a global leader in translation, localisation, and technology-driven business solutions, as we empower brands to connect with audiences worldwide since 1994. We value innovation, growth, and integrity, and we are committed to providing an environment where diverse talent can thrive and make an impact.
 
 
 Exciting Entry-Level Business Development Opportunity in a Global Team
 
 
 Are you ready to launch your professional journey in a thriving, international environment? Future Group is seeking an enthusiastic and motivated Junior Business Development Executive to support our business growth initiatives. This is a unique chance for early career professionals who are passionate about sales, customer engagement, and creating long-term value.
 
 
 Key Junior Business Development Responsibilities
 
 
 <ul>
 <li>
 Research and identify potential business clients across different global markets.
 </li>
 <li>
 Support the team in lead generation and client outreach.
 </li>
 <li>
 Schedule and organize meetings, presentations, and product demos.
 </li>
 <li>
 Help prepare proposals, presentations, and sales documents.
 </li>
 <li>
 Keep client information and sales activities updated in our CRM system.
 </li>
 <li>
 Work closely with the marketing and product teams on new campaigns.
 </li>
 <li>
 Assist in building and maintaining strong relationships with clients.
 </li>
 <li>
 Stay up to date with industry trends and Future Groups services.
 
 
 
 </li>
 </ul>
 Junior Business Development Role: Requirements and Qualifications
 
 
 <ul>
 <li>
 Bachelors degree in Business, Marketing, Communication, or a related field.
 </li>
 <li>
 1 Year Previous Experience, internship or part-time in Business Development, B2B sales or customer service.
 </li>
 <li>
 Strong interest in business development in Translation and localization.
 </li>
 <li>
 Excellent English communication skills (written and spoken).
 </li>
 <li>
 Proactive, organized, and eager to learn.
 </li>
 <li>
 Team player with good relationship-building skills.
 </li>
 <li>
 Basic knowledge of Microsoft Office and CRM tools (a plus).
 
 
 
 </li>
 </ul>
 Work Environment, Benefits, and Career Growth
 
 
 <ul>
 <li>
 Full-time role with hybrid working model.
 </li>
 <li>
 Supportive, inclusive, and forward-thinking team environment.
 </li>
 <li>
 Clear career advancement path and learning opportunities with on-the-job training.
 </li>
 <li>
 Competitive entry-level compensation and additional benefits.
 
 
 
 </li>
 </ul>
 Your Future Starts Here Apply to Join Future Group Today!
 
 
 If youre eager to learn, passionate about business development, and ready to grow in the global SaaS and localisation industry, we encourage you to apply! Future Group offers a collaborative and innovative workspace to unlock your potential and shape your career.
 
 
 
 Send your application now to become part of our success story and make your mark on the future of business!
 
</div>

Junior Business Development Executive

Kaplan

<div>Client Services Executive - MENA 
Reference number: JR245074
Location: New Cairo, Egypt
Working pattern: Full Time, 40 hours per week
Contract Type: Permanent
Number of roles: 9
Salary: Competitive 
We are looking for Client Services Executives to join our team, based in our beautiful offices in South Teseen St. Building 67, Cairo Governorate, Egypt. 
 
Your role will involve speaking to and supporting our sales agents across the Middle East and managing all related administrative tasks and business processes to complete the booking processes for students enrolling on our English , French and German course. In addition you will be involved in nurturing and growing the agent relationships in order to maximise the revenue generation and growth. 
This is an excellent opportunity for someone who may be currently working as a Customer Service Assistant or Executive, who is looking to expand their skills and build their career with an industry leader. 
A detailed job description can be viewed here. If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/mpw42pwj. 
What you&rsquo;ll bring to the role<ul><li>
Passionate about international education</li><li>
Fluency in English, French or German (written and spoken)
</li><li>Strong cultural understanding of Middle east regions</li><li>
Performance driven, with ability to thrive in a busy, international, multi-lingual and fast-paced office environment.
</li><li>Some experience providing administrative support in a corporate sales environment</li><li>
Able to work to tight deadlines and manage competing priorities</li></ul> 
What we do
The Kaplan Languages Group is part of the Kaplan Inc, one of the world&rsquo;s largest and most diverse education and assessment providers. Established in 1938 by Stanley Kaplan, we operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Kaplan Language Group (KLG) is a leader in the educational travel sector, helping thousands of customers to realise their dreams of travelling abroad to improve their language skills. For more information on the businesses in the Kaplan Languages Group, please visit Kaplan International Languages, ESL Educationand Alpadia Language Schools. 
What we offer
As well as a competitive salary and paths for career progression, we offer a comprehensive benefits package that includes:<ul><li>
21 days annual leave* per year rising to 30 days per year after 10 years of service.</li><li>
Big discounts on Kaplan courses for you and your family</li><li>
Medical Insurance after 2 years of service</li><li>Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.</li></ul> 
How to apply
To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 26th November 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist. 
Additional Application Information
As we establish our new office in the region, we are planning our hiring process to ensure a smooth onboarding experience for our new starters. The earliest possible start date for successful applicants will be in approximately two months, though this may be extended if necessary. 
Application Support 
If you require support completing the application or wish to talk to someone about the role, please email the Recruitment Team kaplanstaff.recruitment@kaplan.com.</div>

Client Services Executive - MENA

Magnet

<div>
 
 
 Employer Overview
 
 
 
 A luxury fashion house inspired by the elegance and symbolism of the butterfly, blending creative artistry with timeless sophistication. The brand reflects fluidity, beauty, and transformation, offering uniquely crafted pieces that merge minimalism with bold design. With a strong design identity and attention to detail, the brand aims to deliver refined experiences across all touchpoints.
 
 
 
 
 
 
 Job Summary
 
 
 
 The Assistant Brand Manager supports the Founder/CEO in managing the brand&rsquo;s daily operations, ensuring seamless execution across creative, production, client relations, and marketing functions. This role bridges strategy and execution, playing a vital part in maintaining brand consistency, elevating customer experience, and driving business growth.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead and coordinate daily operations across production, creative, sales, and marketing functions.
 </li>
 <li>
 Serve as the main liaison between the CEO, clients, and internal teams to maintain alignment and deliver exceptional brand experiences.
 </li>
 <li>
 Manage client relations, ensuring high satisfaction, smooth communication, and luxury service standards.
 </li>
 <li>
 Translate creative direction and business needs into structured action plans, ensuring timely execution.
 </li>
 <li>
 Oversee product development, production flow, inventory management, and order fulfillment with precision.
 </li>
 <li>
 Support sales activities, manage client orders, and contribute to maintaining a strong digital presence.
 </li>
 <li>
 Monitor social media content, track engagement, and support campaign planning and performance evaluation.
 </li>
 <li>
 Prepare reports, analyze business performance, and recommend improvements to enhance efficiency and brand quality.
 </li>
 <li>
 Uphold brand integrity, ensure consistency across all touchpoints, and identify opportunities for growth and partnerships.
 </li>
 <li>
 Provide executive support to the CEO, managing communication, priorities, and strategic initiatives.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Fashion Management, Marketing, Business, or a related field.
 </li>
 <li>
 Minimum of 5 years of relevant experience in executive assistance, brand management, or luxury fashion operations.
 </li>
 <li>
 Prior experience within luxury fashion, client management, or brand operations.
 </li>
 <li>
 Strong interpersonal and leadership skills.
 </li>
 <li>
 Exceptional organization and attention to detail.
 </li>
 <li>
 Self-driven, adaptable, and capable of managing multiple workstreams.
 </li>
 <li>
 Ability to operate with creative sensitivity while maintaining strategic and operational focus.
 </li>
 <li>
 Knowledge of fashion operations, production cycles, and brand development.
 </li>
 <li>
 Strong project coordination and client relationship management abilities.
 </li>
 <li>
 Good knowledge of Canva, Excel, and Shopify.
 </li>
 <li>
 Fluent in English, French is an added advantage.
 </li>
 <li>
 Ability to manage multiple priorities and ensure quality under pressure.
 </li>
 <li>
 Strong problem-solving skills with a proactive mindset.
 </li>
 <li>
 Ability to maintain brand standards and uphold luxury service quality.
 </li>
 </ul>
 
 
</div>

Assistant Brand Manager

Orascom Development Egypt

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 The Customer Experience Manager will be the main contact for clients who escalate concerns directly to the CEO or senior management. They will handle sensitive cases, rebuild client trust, and make sure issues are resolved quickly and effectively. The manager will also review common problems and work with other teams to improve overall customer satisfaction.
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 
 1- Handle CEO-Level Escalations:
 
 <ul>
 <li>
 Personally manage and resolve client complaints or issues escalated to the CEO or executive office.
 </li>
 <li>
 Provide timely and accurate updates to both the client and the CEO&rsquo;s office regarding case progress and resolution.
 </li>
 </ul>
 
 2- Root Cause Analysis &amp; Resolution:
 
 <ul>
 <li>
 Investigate the underlying causes of escalated complaints, coordinating with relevant departments (Sales, Delivery, Legal, CRM, Finance, etc.).
 </li>
 <li>
 Ensure corrective and preventive actions are implemented to avoid recurrence.
 </li>
 </ul>
 
 3- Customer Communication Management:
 
 <ul>
 <li>
 Draft high-quality written responses and communicate complex issues clearly.
 </li>
 <li>
 Ensure that the company&rsquo;s values, and customer-centric culture are consistently reflected in all client interactions.
 </li>
 <li>
 Build and maintain strong relationships with internal stakeholders, external partners, property owners, and regulatory bodies, ensuring effective communication and alignment on complex issues.
 </li>
 </ul>
 
 4- Executive Reporting:
 
 <ul>
 <li>
 Prepare regular reports and dashboards for the CEO summarizing escalation cases, root causes, resolution timelines, and client satisfaction outcomes.
 </li>
 <li>
 Identify recurring issues and recommend process improvements or policy changes.
 </li>
 </ul>
 
 5- Cross-Functional Collaboration:
 
 <ul>
 <li>
 Work closely with internal teams to ensure effective resolution of issues while maintaining accountability.
 </li>
 <li>
 Support coaching initiatives to improve frontline staff&rsquo;s ability to handle potential escalations before they reach the CEO level.
 </li>
 </ul>
 
 6- Reporting &amp; Insights:
 
 <ul>
 <li>
 Own and deliver detailed performance reports, highlighting complaint volumes, key trends, risks, and performance against service level agreements (SLAs).
 </li>
 </ul>
 
 7- Customer Experience Strategy:
 
 <ul>
 <li>
 Contribute insights to enhance the overall customer journey and service standards.
 </li>
 <li>
 Act as the &ldquo;voice of the customer&rdquo; within the organization, advocating for service improvements.
 </li>
 </ul>
 
 8- Compliance and Risk Mitigation:
 
 <ul>
 <li>
 Monitor and enforce compliance with customer protection rules and company procedures, working with compliance and legal teams to strengthen risk controls and improve how disputes are resolved.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Knowledge, Skills &amp; Experience:
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related field (MBA preferred).
 </li>
 <li>
 7-10 years of experience in customer experience, client relations, or service management, preferably in real estate, property development, or hospitality sectors.
 </li>
 <li>
 Proven track record in managing high-stakes client relationships and resolving complex issues.
 </li>
 <li>
 Strong understanding of real estate customer touchpoints (sales, handover, after-sales, and facility Management).
 </li>
 <li>
 Excellent communication, negotiation, and conflict resolution skills.
 </li>
 </ul>
 
 
</div>

Customer Experience Manager- O West & Makadi Heights

Explore 1047+ Client relations executive in Support Senior Specialist Revenue Management Broadband Jobs In Egypt this November. Find roles across top companies and apply now to boost your career.

1047 client relations executive jobs IN Support Senior Specialist Revenue Management Broadband Jobs In Egypt

Client Relations Executive

Client Relations Executive

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Junior Business Development Executive

Client Services Executive - MENA

Assistant Brand Manager

Customer Experience Manager- O West & Makadi Heights