Client Relations Executive

Job Responsibilities:

• Managing all programs administration needs with internal teams to address clients’ needs.
• Building sustainable relationships of trust through open and interactive communication.
• Identifying and assessing clients' needs to achieve satisfaction.
• Working closely with the sales teams and coordinating cross-functionally to provide clients with a positive customer service experience.
• Providing client support and handling communications effectively.
• Ensuring that client information details are kept up-to-date.
• Filling out registration forms and advising on company information.
• Ensuring Quest CRM / ERP is timely and accurately filled in alliance with Quest process/SLA
• Preparing and issuing client contracts/Letter of agreement.
• Ensuring both the Quest and clients adhere to contract/LoA terms.
• Ensuring availability of all needed documentation for invoicing, revising and sending invoices to clients in alliance with Quest SLA.
• Acting as point of contact for client inquiries and complaints, address with speed and efficiency or escalate as appropriate.
• Administering all post-program reports or pre-program questionnaires when needed.
• Managing all post-program client documentation (reports, certificates, evaluations. etc.)
• Managing collection as per clients’ payment terms / aging sheet.
• Collaborating closely with other departments to build strategies that ensure they satisfy clients with the company's product or service.

Job Requirements:

• Bachelor's degree from a reputable university.
• 2-3 years of work experience.
• Corporate experience is a plus.
• Fluency in English.
• Proficient in MS Office and CRM is a plus.
• Customer-oriented approach.
• Excellent business writing and oral communication skills.
• Ability to write persuasively and articulately.
• Strong organizational skills & high attention to detail.
• Interactive communication & teamwork.
• Problem solving and decision making.
• Professionalism and high focus.
• Ability to work under deadlines while maintaining quality control.
• Dynamic with a passion towards people development.
• Sharp business acumen and customer service is a plus.

Job Type: Full-time