client relations specialist

Aeon & Trisl Real Estate PVT. LTD.

Location: Clifton, KarachiTimings: Monday &ndash; Saturday | 9:45 a.m. &ndash; 7:00 p.mJob Type: Full-timeSalary: Fixed salary plus performance bonusesApply at: pak-careers@aeontrisl.comOur Website: www.aeontrisl.pkAbout UsAeon &amp; Trisl Real Estate is an award-winning, globally recognised real estate group headquartered in Dubai, with regional operations in Karachi and London. With over 16 years of excellence, we pride ourselves on delivering comprehensive real estate solutions under one roof from property consultancy to post-sale support. Our reputation is built on professionalism, integrity, and unmatched customer service. As part of our growing team in Pakistan, we are committed to setting new industry benchmarks in service excellence, innovation, and client satisfaction.Job OverviewWe are seeking a highly motivated and adaptable Customer Service Representative to manage client communication across multiple channels. You&rsquo;ll be the first point of contact for our clients reflecting our brand&rsquo;s commitment to high-quality service. This role is ideal for individuals who thrive in fast-paced environments, can manage a high volume of calls, and take ownership of delivering exceptional client experiences.Key Responsibilities<ul><li>Professionally manage a high volume of inbound and outbound calls</li><li>Understand client needs and provide accurate, timely information</li><li>Adapt scripts to suit customer tone, queries, and individual preferences</li><li>Maintain CRM records and follow up on active leads</li><li>Apply a consultative and empathetic approach in client conversations</li><li>Support lead generation and assist with internal coordination</li><li>Ensure smooth communication flow between clients and relevant departments</li></ul>What We&rsquo;re Looking For<ul><li>Bachelor&rsquo;s degree (any discipline)</li><li>Previous experience in customer service, call centres, or sales support roles preferred</li><li>Fluent in English; bilingual candidates are encouraged to apply</li><li>Ability to confidently manage inbound and outbound calls</li><li>Familiarity with CRM tools and customer documentation practices</li><li>Excellent verbal communication, listening, and problem-solving skills</li><li>Comfortable following scripts while adapting tone as needed</li><li>Eagerness to learn, confidence in communication, and professional presentation</li><li>Quick learner with strong attention to detail and a customer-focused attitude</li><li>Must be able to commute independently to our Clifton office</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary: PKR 40,000 &ndash; 65,000 (based on experience, skillset, and ability to handle tasks effectively)</li><li>Performance-Based Incentives: Awarded based on quality of client communication, lead accuracy, and contribution to successful sales conversions</li><li>Annual Performance Bonuses</li><li>Opportunities for advancement into client relations, sales, or coordination roles</li><li>Learn from experienced teams with exposure to both local and international property markets</li><li>Supportive Team Environment &amp; Recognition Culture</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs75,000.00 per monthAbility to commute/relocate:<ul><li>Karachi Clifton: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Do you have prior customer service or call-handling experience? </li><li>Are you comfortable working on-site (Clifton Block 4) from 10:00 a.m. to 7:00 p.m., 6 days a week? </li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Sales: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Service Representative - International & Local (Female Candidates)

Eminent4U

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Retention Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction, all within a framework of measurable key performance indicators (KPIs).Responsibilities and KPIs:<ul><li>Customer Interaction &amp; Support: Engage with customers via telephone to efficiently address and resolve queries about products, accounts, and bookings, aiming for first-contact resolution to ensure customer satisfaction. Manage to maintain a high customer satisfaction level consistently.</li><li>Retention &amp; Upgrades: Utilize strategic retention techniques to transform cancellation requests into opportunities for customer upgrades and savings. Manage to reduce customer churn and enhance customer retention effectively.</li><li>Product Knowledge &amp; Expertise: Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers. Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li>Relationship Management: Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction. Manage to sustain a high rate of repeat customers.</li><li>Collaboration &amp; Reporting: Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data. Ensure all customer interactions are reported on time and accurately.</li></ul>Skills and Qualifications:<ul><li>Stellar communication skills.</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Positive attitude and keen attention to detail.</li><li>Willingness to go the extra mile for customer satisfaction.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Handsome Pay along with KPI based rewards &amp; Incentives, Annual Bonus, Anniversary Bonus, Birthday Allowance, Weekday Allowance, Punctuality along with several other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: 01:00 pm till 09:30 pm | 02:00 pm till 10:30 pm PST with alternate weekends off.</li></ul>Job Type: Full-Time | PermanentExperience: at least couple of years experience in similar capacitySalary: PKR 150,000 per month | Incentives &amp; KPIs base model | Other Fringe benefitsLocation: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timePay: Rs70,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Rate your English Communication on a scale of 01 - 05 (1 would be the lowest &amp; 5 would be the highest)</li></ul>Experience:<ul><li>International Call Centre: 1 year (Preferred)</li></ul>Work Location: In person

International Customer Services Specialist (Retention)

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Service Specialist (Sales) at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction, all within a framework of measurable key performance indicators (KPIs).Responsibilities and KPIs:<ul><li>Customer Interaction &amp; Support: Engage with customers via telephone to efficiently address the product as per their needs, and resolve queries about products, accounts, and bookings, aiming for first-contact resolution to ensure customer satisfaction. Manage to maintain a high customer satisfaction level consistently.</li><li>Product Knowledge &amp; Expertise: Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers. Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li>Sales Upgrades: Utilize strategic sales techniques to transform inquires into opportunities for customers.</li><li>Relationship Management: Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction. Manage to sustain a high rate of repeat customers.</li><li>Collaboration &amp; Reporting: Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data. Ensure all customer interactions are reported on time and accurately.</li></ul>Skills and Qualifications:<ul><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Stellar communication skills.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Willingness to go the extra mile for customer satisfaction.</li><li>Positive attitude and keen attention to detail.</li><li>A-Levels / O-Levels pass are encourage to apply</li></ul>Why Join Eminent4U Private Limited?<ul><li>Handsome Pay along with Commission, KPI based rewards &amp; Incentives, Annual Bonus, Anniversary Bonus, Weekday, Birthday Allowance &amp; along with several other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: Starting from 01:00 PM till 02:00 AM PK time (any nine hours) with alternate weekends off.</li></ul>Job Type: Full-Time | PermanentExperience: at least couple of years experience in similar capacitySalary: Up to PKR 170,000 per month | Tier base model | IncentivesLocation: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timePay: Up to Rs170,000.00 per monthApplication Question(s):<ul><li>Rate your English Communication on a scale of 01 - 05 (1 would be the lowest &amp; 5 would be the highest)</li></ul>Experience:<ul><li>International Call Centre: 2 years (Required)</li></ul>Work Location: In person

Customer Service Specialist (Sales)

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Escalation Analyst at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction.Responsibilities:<ul><li>Receive and investigate customer inquiries, complaints, and issues through various communication channels.</li><li>Provide timely and effective resolutions to customer concerns, ensuring customer satisfaction.</li><li>Professional Letter and Email Writings to resolute the complaints and queries as per FCA protocols.</li><li>Communicate with customers professionally and empathetically, actively listening to their needs and concerns.</li><li>Clearly explain solutions, policies, and procedures to customers.</li><li>Analyze customer issues to identify root causes and recommend solutions.</li><li>Collaborate with other departments to resolve complex problems.</li><li>Maintain detailed records of customer interactions, complaints, and resolutions.</li><li>Ensure that customer information is accurate and up to date in the database.</li><li>Identify trends and recurring issues and suggest process improvements to prevent future problems.</li><li>Work with the team to streamline customer resolution procedures.</li><li>Collect and document customer feedback and suggestions for product or service improvement.</li><li>Share valuable customer insights with the appropriate departments.</li><li>Educate customers about products, services, and features to optimize their experience</li><li>Provide information on policies and procedures when necessary.</li></ul>Competency and Qualifications:<ul><li>Demonstrates a genuine commitment to meeting customer needs and providing a positive customer experience.</li><li>Identifies and resolves customer issues effectively.</li><li>Communicates with customers clearly, professionally, and empathetically.</li><li>Shows understanding and compassion towards customers' concerns and issues.</li><li>Adapts to varying customer needs and challenges.</li><li>Ensures accurate record-keeping and issue resolution.</li><li>Works effectively with team members and other departments.</li><li>High school diploma or equivalent (Bachelor's degree preferred).</li><li>At least two years of experience in customer service or a related role.</li><li>Strong customer service and conflict resolution skills.</li><li>Excellent communication skills, both verbal and written.</li><li>Empathetic and patient, with a customer-centric approach.</li><li>Proficiency in using customer service software and databases.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Handsome Pay along with other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: 01:00 pm till 09:30 pm | 02:00 pm till 10:30 pm PST with alternate weekends off.</li></ul>Job Type: Full-Time | PermanentExperience: at least 2-3 years of experience in similar capacitySalary: Up to PKR 150,000 per monthLocation: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timePay: Up to Rs150,000.00 per monthExperience:<ul><li>Customer Service: 2 years (Preferred)</li><li>Customer Resolution: 2 years (Required)</li></ul>Work Location: In person

Customer Escalation Analyst

Shahenshah Accountants & Consultants

Company Overview and Job SummaryShahenshah Accountants &amp; Consultants (SAC), a consulting firm, focused on providing comprehensive set of services in business setup, taxation, accounting, audit, compliance to the clients of UAE based firms. SAC has established a proven record and entrusted itself before UAE based firms through its exceptional services.We are looking for a competent and experienced Public Relations Officer (PRO) to manage client coordination, government documentation, handle tax matters and compliance-related matters in the UAE. This job offers excellent opportunity to a suitable candidate to join a fastest growing UAE-focused firm while working from home country i.e. Pakistan.Key Job ResponsibilitiesUAE Business Setup &amp; PRO Services<ul><li>Coordinate company formation (Mainland, Free Zone, Offshore)</li><li>Handle trade license issuance, renewal, and amendments,</li><li>Handle tenancy renewals and tenancy attestation.</li></ul>Visa &amp; Immigration Services<ul><li>Process VISAs (employee, investor, partner, family), residency permits, labor cards, and manage onboarding/offboarding processes.</li><li>Coordinate Emirates ID, medical tests, biometrics, and visa stamping</li><li>Liaise with Free Zone authorities</li></ul>Taxation &amp; Compliance<ul><li>Assist and coordinate VAT registration, VAT filing, and VAT deregistration</li><li>Support Corporate Tax registration and Corporate Tax return filing</li><li>Ensure compliance with FTA regulations and UAE tax laws</li></ul>Client Handling &amp; Coordination<ul><li>Act as the main point of contact with clients.</li><li>Handle client inquiries related to UAE business setup, visa &amp; immigration, taxation compliance etc.</li><li>Ensure timely updates and professional communication via email, calls, and messages with the clients and internal departments.</li></ul>Internal Coordination<ul><li>Coordinate with accounts, tax, and operations teams for smooth service delivery</li><li>Maintain SOPs and compliance checklists/deadlines.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree (Business, Commerce, or related field preferred)</li><li>2&ndash;4 years of experience as a PRO or Client Relationship Officer or VAT Specialist.</li><li>Preference will be given to candidates having:</li><li>Hands-on knowledge of VAT filing and Corporate Tax processes</li><li>Experience with UAE portals (FTA &amp; Free Zones) is preferred</li><li>Proven PRO experience in the UAE.</li></ul>Skills Required:<ul><li>Excellent verbal and written communication skills. No exception.</li><li>Strong client-handling and coordination abilities</li><li>Ability to multitask and work in a fast-paced environment</li><li>Strong organizational and documentation skills</li><li>Attention to details</li><li>Professional appearance and conduct</li></ul>Job Type &amp; Location<ul><li>Job Type: Full-time</li><li>Work Location: On-site in Pakistan</li></ul>What to Expect from SAC<ul><li>Competitive Package including perks and benefits</li><li>Relevant on-job training shall be provided</li><li>Excellent working environment</li><li>Fast passed career growth opportunities to performing candidates</li></ul>Job Type: Full-timeWork Location: In person

Public Relationship Officer (Male)

Emirates Talent Solution

Position Title: Customer Relations ExecutiveIndustry: Property Development &amp; Real Estate Location: Karachi, Pakistan Employment Type: Full-timeJob Overview:A leading property development company in Karachi is looking for an experienced and well-presented Customer Relations Executive to manage client interactions, property inquiries, and ensure a seamless customer experience throughout the sales and post-sales process.The ideal candidate should possess 5&ndash;7 years of experience in client servicing or customer relations within the real estate or property development sector, with strong communication skills, a professional attitude, and the ability to manage high-profile clients with discretion and efficiency.Key ResponsibilitiesClient Communication &amp; Relationship Management<ul><li>Act as the primary point of contact for client communication, ensuring timely and professional responses.</li><li>Build and maintain long-term relationships with existing and prospective clients.</li><li>Coordinate property viewings, client meetings, and follow-ups with the sales team.</li><li>Provide accurate information on payment schedules, project updates, and documentation.</li></ul>Post-Sales Support<ul><li>Guide clients through booking, documentation, and property handover stages.</li><li>Liaise with finance and legal teams for smooth transaction processes.</li><li>Maintain records of client interactions, feedback, and correspondence for continuous improvement.</li></ul>Administration &amp; Coordination<ul><li>Prepare and manage client files, agreements, and reports.</li><li>Support the sales and marketing departments with communication materials and client coordination.</li><li>Collaborate with management to enhance the overall client experience and service standards.</li></ul>Key RequirementsEducation:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Communications, or a related field.</li></ul>Experience:<ul><li>5&ndash;7 years of relevant experience in customer relations, client servicing, or sales coordination, preferably in the real estate or property development industry.</li></ul>Skills &amp; Competencies:<ul><li>Excellent verbal and written communication in English and Urdu.</li><li>Strong client-handling, negotiation, and problem-solving skills.</li><li>Proficiency in MS Office (Word, Excel, PowerPoint) and CRM systems.</li><li>Highly organized, confident, and capable of multitasking effectively.</li><li>Professional appearance with strong interpersonal and presentation skills.</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary package based on experience.</li><li>Performance-based incentives.</li><li>Professional growth and learning opportunities.</li><li>A collaborative and dynamic work environment.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Experience:<ul><li>Property Development: 5 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Relations Executive - Property Development

Future Link International

JOIN OUR TEAM!INTRODUCTIONFuture Link International is a well-established media marketing agency operating in Canada and the USA for over 7 years. Come and build your future with us!POSITIONCustomer Sales RepresentativeREQUIREMENTS<ul><li>Fluent English (spoken and written)</li><li>Punctual and cool-minded</li><li>Minimum qualification: Matriculation</li><li>Fresh candidates are encouraged to apply</li><li>Age limit: 18&ndash;28 years</li><li>Male candidates only</li></ul>WORKING HOURS12:00 AM to 06:00 AMSALARYPKR 20,000/- (Fixed Basic Salary)BENEFITS<ul><li>Experience in a leading marketing agency</li><li>Weekly and monthly bonuses</li><li>Handsome salary with commission</li><li>Fixed basic salary</li><li>Opportunity to earn much more based on performance</li></ul>LOCATIONOffice # 711, Anum Blessings Shahrah-e-Faisal, Karachi, PakistanHOW TO APPLYSend your CV to: infofuturelinkint@gmail.com Contact: 0316-2055560Job Types: Full-time, Part-timePay: Rs20,000.00 per monthWork Location: In person

Customer Sales Representative

Explore 638+ Client relations specialist in Karachi Pakistan this January. Find roles across top companies and apply now to boost your career.