client solutions manager

Aleph Holding

<div><div><div><h3 class="jobSectionHeader"><b>Driving Measurable Digital Performance</b></h3>
<p>
As a Client Solutions Manager, you will play a key role in scaling paid digital advertising performance for clients in <b>Cairo, Egypt, </b>directly driving revenue growth, executing campaign optimizations, and nurturing long-term partnerships.</p>
<p>
This is a hands-on performance marketing role focused on managing and optimizing digital ad campaigns on <b>Reddit</b> while acting as a trusted consultant for key clients, not a general account coordination position.</p>
</div></div>
<div><div><div><div><h3 class="jobSectionHeader"><b>About Aleph</b></h3>
<p>
Aleph is a global leader accelerating digital advertising, and fintech solutions across more than 130 high-growth markets. With 20 years of experience and exclusive partnerships with over 50 of the world&rsquo;s leading digital platforms, Aleph connects media, payments, and local market expertise to enable platforms and businesses to grow and operate globally with speed and compliance. With teams in more than 90 offices worldwide, Aleph combines global scale with deep local execution. Beyond business impact, Aleph drives digital inclusion through its education initiative, Digital Ad Expert, member of UNESCO&rsquo;s Global Skills Academy.</p>
<h3 class="jobSectionHeader"><b>
✨ Why Build Your Career at Aleph</b></h3>
<p>
At Aleph, your work has real impact. You&rsquo;ll join a fast-growing, innovative, and collaborative team that encourages initiative, creativity, and ownership.</p>
<p>
Here&rsquo;s what makes Aleph unique:</p>
<div>
<ul><li><p><b>Global exposure</b> &ndash; collaborate with colleagues and clients across multiple countries.</p>
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<li><div><b>Creative culture</b> &ndash; bring bold ideas, test new approaches, and shape strategies.</div>
</li>
<li><div><b>Career growth</b> &ndash; move across teams, take on new responsibilities, and expand your expertise.</div>
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<li><div><b>Flexible work culture</b> &ndash; we offer flexibility to balance focus and collaboration.</div>
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<li><p><b>Well-being &amp; growth</b> &ndash; enjoy a benefits package designed to support your personal development and overall quality of life</p><br>
</li>
</ul></div></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>What You&rsquo;ll Do</b></h3><div><div><div>
<h3 class="jobSectionHeader"><b>Client Growth and Performance</b></h3>
<ul><li>Own and drive sustainable growth across a portfolio of high-value managed accounts, with a primary focus on your dedicated platform (e.g., Meta Ads, Google Ads, TikTok Ads)</li>
<li>Lead the strategic direction of client accounts, identifying scaling opportunities and maximizing long-term revenue and client value</li>
<li>Oversee campaign performance, investment allocation, and KPIs (ROAS, CPA, CTR, conversion rate) to ensure optimal results</li>
<li>Translate performance data and insights into clear, commercially impactful recommendations</li>
<li>Drive incremental revenue by proactively identifying and closing upsell and cross-sell opportunities within your portfolio</li>
</ul><h3 class="jobSectionHeader"><b>Strategic Advisory and Cross-Functional Impact</b></h3>
<ul><li>Act as a trusted strategic advisor to clients, guiding platform strategy, investment decisions, and growth frameworks</li>
<li>Lead high-level performance reviews and executive presentations with clarity, confidence, and strong storytelling</li>
<li>Design advanced media strategies, pitch decks, and data-driven solutions leveraging platform insights and tools (e.g., GWI)</li>
<li>Build and maintain strong relationships with senior client stakeholders and decision-makers</li>
<li>Collaborate cross-functionally with sales, product, operations, and platform teams to ensure seamless execution and alignment</li>
<li>Own and strengthen platform partnerships, working closely with internal and external stakeholders to unlock opportunities and resolve challenges</li>
<li>Share knowledge across the organization, including performance insights, platform updates, and best practices; mentor junior team members where applicable</li>
</ul></div></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>What You Bring to the Table</b></h3><div><div><ul>
<li>5&ndash;10+ years of experience in digital advertising, performance marketing, or client-facing account management roles</li>
<li>Proven track record of owning and scaling high-value accounts and delivering sustained revenue growth</li>
<li>Deep expertise in at least one major advertising platform (e.g., Meta Ads, Google Ads, TikTok Ads)</li>
<li>Strong understanding of performance marketing, attribution models, and ROI optimization</li>
<li>Advanced analytical skills, with the ability to translate data into strategic, business-focused recommendations</li>
<li>Experience managing senior stakeholders, with a consultative approach and the ability to influence decision-making</li>
<li>Strong communication and presentation skills, including executive-level storytelling</li>
<li>Ability to manage multiple priorities, navigate ambiguity, and drive outcomes independently with a strong sense of ownership</li>
<li>Experience working with analytics and reporting tools; familiarity with audience insights platforms (e.g., GWI) is a plus</li>
<li>Bachelor&rsquo;s degree in Marketing, Business, Economics, or a related field is preferred</li>
<li>Relevant certifications (e.g., Google Ads, Meta Blueprint) are a plus</li>
<li>Fluent English and Arabic are required</li>
</ul></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>How Success Looks</b></h3><div><div><div>
<p>
As a Client Solutions Manager at Aleph, success is about driving real results for clients and making an impact within your team. You&rsquo;ll know you&rsquo;re thriving when:</p>
<ul>
<li><p>Clients see measurable improvements in campaign performance (e.g., ROAS, CPA, revenue growth) and recognize you as a trusted digital advertising advisor.</p>
</li>
<li><div>You consistently meet or exceed your revenue, retention, and performance targets while contributing to broader team objectives.</div>
</li>
<li><div>You proactively identify upsell and expansion opportunities, growing existing client portfolios through data-driven recommendations.</div>
</li>
<li><div>Your campaigns run efficiently, with performance optimizations applied continuously based on clear analysis and testing.</div>
</li>
<li><div>You translate complex performance data into clear, commercially relevant insights that influence client decisions.</div>
</li>
<li><p>You identify scalable improvements that enhance both client outcomes and internal team efficiency.</p>
</li>
</ul></div></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>Ready to Make an Impact?</b></h3>
<p><b>
If you&rsquo;re motivated by data, performance marketing, and measurable business impact and want to build digital growth at global scale, we&rsquo;d love to hear from you.</b></p>
<p>
&ldquo;Share our similarities, celebrate our differences.&rdquo; &ndash; M. Scott Peck</p></div></div></div><p></p>

Senior Client Solutions Manager

JPMorganChase

<div><b>JOB DESCRIPTION</b><br>
<div>
Harness your technical expertise to shape innovative client solutions and bridge product capabilities with real-world challenges. Collaborate closely with diverse teams, be the catalyst for transformative client experiences, and redefine solution-oriented success.</div><div><br>
</div><div>As a Client Solutions Architect Manager in Embedded Payments within Embedded Finance &amp; Solutions, you are an integral part of a team that innovates and supports the sales process for the technical adoption of comprehensive product solutions for clients with complex challenges. Leveraging your technical expertise in specific products and industries, you develop viable solutions that add value to clients, track how clients are using our products, and ensure results are realized.
</div><div></div><p>Embedded Payments enables our clients to manage payment activities from marketplace sellers and SaaS customers through digital experiences powered by J.P. Morgan. By leveraging our robust digital financial services, clients unlock the value of their networks to deliver differentiated, compliant, and scalable experience As part of the Client Solutions team, you directly contribute to the commercial success of the Embedded Payments organization by shaping industry‑specific go‑to‑market strategies, partnering with coverage and product teams, and engaging directly with clients and prospects to convert opportunities into results.</p><div><br>
</div><div><b>Job responsibilities</b></div><div><ul><li>
Leads the configuration and modification of the firm&rsquo;s products and solutions, often in partnership with Technology, to fit complex client use cases
</li><li>Supports Sales in solutioning and mandating deal stages for pricing, pipeline planning, and account planning</li><li>
Engages with technical members of client teams to deliver presentations and technical demonstrations on product capabilities and solutions</li><li>
Identifies and defines development requirements for product design enhancements based on client feedback
</li><li>Serve as a trusted advisor, developing deep industry knowledge and product fluency to propose compelling, viable client solutions that accelerate time-to-value and revenue.</li><li>
Lead discovery and solution design with clients: assess current-state processes, define target-state solution and funds flows</li><li>
Deliver presentations and hands-on demonstrations to both technical and business stakeholders, clearly articulating value, capabilities and trade-offs.</li><li>
Identify embedded payments opportunities by industry; define go-to-market approaches across major platforms/SaaS providers, value propositions, and product viability/gaps.</li><li>
Partner with cross-functional teams (e.g., Product, Legal, Risk, Compliance, Implementation) to guide deals through stages and ensure smooth onboarding and launch.</li><li>
Collaborate with Go to Market and Marketing on industry-specific campaigns and thought leadership to amplify awareness and demand.</li></ul></div><div><b>
Required qualifications, capabilities, and skills</b></div><div><ul><li>
5+ years of experience or equivalent expertise working across a related broad set of products</li><li>
Demonstrated ability to apply a deep technical understanding to solution configurations in a specific domain
</li><li>Experience supporting Sales in pricing, pipeline planning, and account planning</li><li>
Experience working with clients in a technology field and interfacing with engineers</li><li>
Learn quickly and map complex product capabilities and map them to client opportunities; strong problem framing and solution storytelling.</li><li>
Communicate exceptionally and manage stakeholders effectively&mdash;effective with CTOs, architects, product leaders, as well as risk, legal, and operations partners; tailored messaging that lands.</li><li>
Lead as a team‑first owner who shows initiative, rallies cross‑functional partners, stays resilient through ambiguity and setbacks, and consistently delivers measurable results</li></ul></div><div><br>
</div><div></div><br>
<b>ABOUT US</b><br>
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><p></p><div><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><div><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p>
<p>JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans</p><br>
</div></div></div><br>
<br>
<b>ABOUT THE TEAM</b><br>
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J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

Client Solutions Manager - Payments - Vice President

AZ HR On Call, LLC

<p><b>About The Greener Good</b></p><p>In just one year, The Greener Good has grown from a concept into a company widely embraced by the market. Organizations such as <b>CBRE, The Dallas Zoo, The Amon Carter Museum, Cook Children&rsquo;s, The Perot Museum, SBB Management, and most recently THR</b> have chosen us as their trusted landscape partner.</p><p>We&rsquo;re redefining what it means to be a service provider&mdash;delivering <b>Quiet. Clean. Quality-Minded.</b> results at competitive prices, backed by a leadership team with decades of experience building nationally recognized organizations.</p><p><b>Position Overview</b></p><p>This is a <b>high-impact, relationship-driven role</b> for someone who thrives on variety and excellence. Reporting directly to a cofounder, you&rsquo;ll operate at the intersection of <b>sales, client relations, and operations</b>, ensuring that every client&rsquo;s experience with The Greener Good exceeds expectations.</p><p><b>Key Responsibilities</b></p><p>New Business Development</p><ul><li>Engage with leads generated by strategic marketing campaigns</li><li>Develop your own pipeline of opportunities</li><li>Build trust with prospective clients and close new business</li></ul><p>Estimating &amp; Proposal Development</p><ul><li>Prepare accurate, professional, and visually compelling proposals</li><li>Utilize estimating tools and resources to create competitive bids</li></ul><p>Operations Coordination</p><ul><li>Partner closely with the operations team</li><li>Ensure services are delivered with precision, professionalism, and consistency</li></ul><p>Account Management</p><ul><li>Serve as the primary contact for key clients</li><li>Build long-term relationships</li><li>Identify opportunities for service enhancements and growth</li></ul><p>Strategic Input</p><ul><li>Provide insights to improve sales, marketing, and operational strategies</li><li>Contribute to the company&rsquo;s continued growth and innovation</li></ul><p>Who You Are</p><ul><li>A proven performer in the <b>commercial landscaping or service industry</b></li><li>Strong relationship-builder who knows how to win and retain business</li><li>Confident communicator with integrity and professionalism</li><li>Comfortable working in a fast-paced, growth-oriented environment</li><li>Entrepreneurial mindset with a desire to help build something exceptional</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Experience in commercial landscape services or related industry</li><li>Familiarity with CRM systems</li><li>Experience with estimating software</li><li>Understanding of landscape operations (preferred but not required)</li></ul><p><b>Why Join The Greener Good?</b></p><ul><li>Be part of an <b>innovative company raising the standard</b> for landscape services</li><li>Work directly with founders who have built <b>award-winning, nationally recognized organizations</b></li><li>Enjoy a dynamic role spanning <b>sales, strategy, client service, and leadership</b></li><li>Join a team already making an impact across <b>North Texas</b></li><li>Flexibility for remote work based on performance and schedule</li><li><b>Highly competitive compensation and benefits</b> based on experience and results</li></ul><p>Benefits:</p><ul><li>Paid time off</li><li>Professional development assistance</li></ul><p>Experience:</p><ul><li>landscaping account management: 2 years (Required)</li></ul><p>Work Location: On the road</p>

Account Manager (Client Solutions Manager) - Commercial Landscape Maintenance

EasyMarketing Digital Solutions & Business Services Ltd.

<p><b>About the Role</b></p><p><b>EasyMarketing Digital Solutions &amp; Business Services Ltd.</b> operates within the digital marketing and business services sector, supporting brand growth, online visibility, and customer engagement through digital platforms. Organizations in this space typically provide services such as SEO, content creation, and digital advertising strategies.</p><p>We are seeking a <b>Client Services Manager</b> to oversee client relationships, coordinate service delivery, and ensure effective communication between teams and stakeholders. In this role, you will manage client interactions, monitor service performance, and support overall operational efficiency.</p><p>This position is ideal for professionals who are organized, client-focused, and experienced in managing service delivery within digital or service-oriented environments.</p><p><b>Why Join Us?</b></p><p><b>Digital Marketing Environment</b><br/>Work within a company focused on marketing solutions and business growth.</p><p><b>Client-Focused Role</b><br/>Take ownership of client relationships and service coordination.</p><p><b>Operational Impact</b><br/>Contribute to improved client satisfaction and service quality.</p><p><b>Career Growth</b><br/>Opportunities to advance into senior management roles.</p><p><b>Key Responsibilities</b></p><p><b>Client Relationship Management</b></p><ul><li>Manage client communications and service expectations</li><li>Ensure timely response to client needs and requests</li></ul><p><b>Service Coordination</b></p><ul><li>Oversee delivery of digital services and workflows</li><li>Ensure alignment between teams and client requirements</li></ul><p><b>Performance Monitoring</b></p><ul><li>Track service outcomes and client satisfaction metrics</li></ul><p><b>Process Improvement</b></p><ul><li>Support development of efficient service processes</li></ul><p><b>Reporting &amp; Documentation</b></p><ul><li>Prepare reports and maintain client records</li></ul><p><b>What We Are Looking For</b></p><p><b>Experience</b></p><ul><li>4&ndash;8 years of experience in client services, operations, or related roles</li></ul><p><b>Skills</b></p><ul><li>Strong communication and interpersonal abilities</li><li>Organizational and coordination skills</li><li>Problem-solving and decision-making capabilities</li></ul><p><b>Core Competencies</b></p><ul><li>Client-focused mindset</li><li>Adaptability and initiative</li><li>Team collaboration</li></ul><p><b>Education</b></p><ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field preferred</li></ul><p>الراتب المدفوع: QAR١٨٬٠٠٠٫٠٠&nbsp;لكل شهر</p><p>موقع العمل: بشكل شخصي</p>

Client Services Manager

RainFocus

<div>
 RainFocus, one of the most innovative software companies in the heart of Utah's Silicon Slopes, is in search of an exceptional
 <strong>
  Client Success Manager.
  <br/>
  <br/>
 </strong>
 <strong>
  About RainFocus
  <br/>
  <br/>
 </strong>
 RainFocus cares about its employees, customers, and the world in which we live. Our rapidly-growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market &mdash; it will be challenging, fun and exciting.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 As a Client Success Manager, you lead the way with clients, harnessing your understanding of their goals and objectives to deliver value through the RF platform. In this role, you will be responsible for the engagement, on-going success, and partnership of RainFocus clients who use our event platform. If you enjoy building and owning client relationships, then this is the role for you!
 <br/>
 <br/>
 The Client Success Manager (CSM) is responsible for ensuring an outstanding client experience throughout the client lifecycle. The CSM articulates value and understands the client&rsquo;s strategic goals, and leverages that understanding to drive client adoption, success, and retention. The CSM will lead the post-sales efforts in building account plans and leading key initiatives that are successful and repeatable in delivering value to our clients. The CSM is highly proficient in the RainFocus platform to intelligently speak to the value and usage of each module/workstream. Additionally, the CSM identifies opportunities to enhance client relationships and promote the proper utilization of RainFocus resources.
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 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop a broad understanding of client business model to meet their expectations and drive a successful partnership
  </li>
  <li>
   Build relationships with clients and serve as their advocate by becoming a trusted adviser
  </li>
  <li>
   Leverage learnings from key accounts to drive value at scale to our broader client base
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  <li>
   Develop plans for clients outlining critical success factors, metrics, targets, potential risks, and provide recommendations
  </li>
  <li>
   Understand the client's strategic goals and business challenges, and map RainFocus features and associated business benefits to address needs and demonstrate value
  </li>
  <li>
   Deliver best practices and coach clients to drive adoption and help clients derive value from the product
  </li>
  <li>
   Monitor and facilitate the client&rsquo;s adoption of RainFocus product features and functions in relation to the client's overall business needs
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   Coordinate with internal cross-functional teams to maximize overall account health
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree, or equivalent combination of education and experience
  </li>
  <li>
   3+ years of related client success experience
  </li>
  <li>
   5+ years of professional business experience
  </li>
  <li>
   Experience working closely with C-level / SVP-level executives for clients and executing executive business reviews strongly preferred
  </li>
  <li>
   Experience working closely with Sales through client renewal process strongly preferred
  </li>
  <li>
   Previous work experience at a SaaS company preferred
  </li>
  <li>
   Proven success driving organization-wide initiatives
  </li>
  <li>
   Proven success collaborating and building strong relationships with internal and external stakeholders
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Strong presentation skills
  </li>
  <li>
   Excellent organization and time management skills
  </li>
  <li>
   Comfortable working in a fast-paced environment
  </li>
  <li>
   Strong listening skills with a thoughtful approach to addressing client pain points
  </li>
  <li>
   Ability to assess changing priorities/tasks quickly and with ease
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Personal Characteristics
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The best candidates for this position will need to have strong chemistry and a culture fit within RainFocus. They will need to be comfortable working in a challenging and dynamic environment. Does this sound like you?
  </li>
  <li>
   You have an entrepreneurial outlook and the ability to influence future direction of clients by leading the account planning process as well as the strategic direction for assigned clients
  </li>
  <li>
   Initiative is in your blood. You have demonstrated success analyzing complex situations, defining key-objectives, and developing strategies and action plans. You don&rsquo;t stop until the job is done
  </li>
  <li>
   Execution and thought leader and you help to drive client success by using a forward-thinking, out of the box approach - and you consistently are looking for opportunities to succeed together
  </li>
  <li>
   You are client focused, with the ability to forge strong working relationships with your clients - completely passionate about understanding your client&rsquo;s business, aligning the value of solutions to their goals and challenges, and coaching them to business success
  </li>
  <li>
   Fast-paced work environments are where you thrive. You can work with minimal supervision while taking initiative and setting priorities for yourself daily
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Location/Travel
  <br/>
  <br/>
 </strong>
 This remote role can be located anywhere in the United States of America. There will be 30% travel in this role. Most trips will be 2-3 days and may include weekend travel. This travel may include attending client events, executive business reviews, and strategic stakeholder meetings.
 <br/>
 <br/>
 <strong>
  Why work at RainFocus?
  <br/>
  <br/>
 </strong>
 At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.
 <br/>
 <br/>
 As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities.
 <br/>
 <br/>
 What are you waiting for? Apply today!
 <em>
  We need more talented, hard-working, fun-loving team members just like yourself!
  <br/>
  <br/>
 </em>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Client Success Manager (Remote)

Acorn Technology Services

<p><b>Job Summary</b><br/>We are seeking a dedicated and skilled Technical Account Manager to join our team. In this role, you will serve as a primary point of contact for our clients, ensuring they receive exceptional service and support throughout their journey with our products. You will leverage your technical expertise to analyze client needs, provide product demonstrations, and facilitate successful implementations. Your ability to manage expectations effectively, both internal and external, while fostering strong relationships with clients will be key to your success in this position.</p><p><b>Responsibilities</b></p><ul><li>Enterprise Architecture &amp; Lifecycle Planning: Architect and govern rolling 1-to-3-year technology roadmaps. Ensure client environments align with our reference architectures, hardware/software lifecycles, and modern security baselines.</li><li>Strategic IT Steering (QBRs): Drive Quarterly Business Reviews (QBRs) with executive stakeholders. Present clear narratives around system utilization, threat landscapes, operational maturity, and strategic IT initiatives with definitive ROI/TCO justifications.</li><li>Relationships. Build long-term relationships with customers based on trust, respect, alignment, and value.</li><li>Requirements &amp; Budgets. Understand client&rsquo;s needs and provide the details and value of Acorn&rsquo;s products and services using budgets. Create the best strategies with the help of other Acorn departments to meet customer needs.</li><li>Contract renewals/ Re-negotiations. By the end of a contract, account Managers should see any opportunities for renewals, upsells, and cross-sells and secure new contracts.</li><li>Administration. Compile accurate client account notes and inventory records.</li><li>Products &amp; Services. AM team must master Acorn&rsquo;s products and services.</li><li>Escalation management. Resolve customer issues promptly by engaging relevant departments effectively and efficiently.</li><li>Want vs Need. Help the customer with what is the actual need vs what they want. Guide the customer with the help of Acorn departments to always do the right thing for the customer, what is best for the customer.</li><li>Analyze client requirements and tailor solutions that align with their business objectives.</li><li>Conduct product demonstrations to showcase features and benefits effectively.</li><li>Manage pre-sales activities, collaborating with sales teams to identify opportunities and drive growth.</li><li>Collaborate with cross-functional teams to enhance product offerings based on client feedback.</li></ul><p><b>Solutions Architecture &amp; Technical Design</b></p><ul><li>Technical Pre-Sales &amp; Scoping: Analyze complex business requirements and engineer scalable solutions leveraging our standardized technology stack. Ensure proposed solutions avoid technical debt and align with our operational capabilities.</li><li>Technical Translation &amp; Value Realization: Act as the primary translator between engineering and the business. Effectively articulate dense technical concepts (e.g., zero-trust network rollouts, BCDR RPO/RTO metrics) into compelling, easily understood business value propositions.</li><li>Engineering Alignment: Maintain tight collaboration with our Service Delivery, PMO, and Security teams to validate that your proposed architectures are deployable, secure, and operationally supportable.</li></ul><p><b>Client Environment Stewardship &amp; Lifecycle Management</b></p><ul><li>Strategic Portfolio Management: Direct the technological maturity of a curated portfolio (approximately 10 accounts), scaling your architectural approach to fit both standard SMBs and highly complex, compliance-driven enterprise environments.</li><li>Stakeholder Alignment Cadence: Maintain a disciplined communication framework (video, on-site, analytical briefs) to ensure continuous alignment between the client's business goals and our IT service delivery.</li><li>Service Level &amp; Contract Governance: Proactively manage the lifecycle of client agreements. Identify empirically sound opportunities for infrastructure modernization, cloud migration, and advanced cybersecurity integration.</li></ul><p><b>Education &amp; Experience</b></p><ul><li>Experience: Minimum of 3-5 years of verifiable experience in Technical Account Management, Systems Engineering, IT Consulting, or Solutions Architecture within a Managed Service Provider (MSP) or enterprise IT environment.</li><li>Analytical Aptitude: Proven capability to understand and converse on multi-variable infrastructure challenges, diagnose systemic issues, and synthesize scalable, secure solutions.</li><li>Communication: Exceptional ability to command a room of C-level executives, presenting complex technical data and risk assessments with authority and clarity.</li></ul><p><b>Core Technical Proficiencies</b></p><p>You must possess the vocabulary and understanding of our core stack:</p><ul><li>Cloud &amp; Infrastructure: Microsoft 365 (MDM, Entra ID, SharePoint architecture) and Microsoft Azure (IaaS, PaaS fundamentals, resource management).</li><li>Virtualization &amp; Compute: Hypervisor management (VMware vSphere) and Hyper-Converged Infrastructure (HCI) deployments (e.g., Scale Computing).</li><li>Business Continuity &amp; Disaster Recovery (BCDR): Operational understanding of enterprise backup topologies, immutability, and failover orchestration (Datto, Veeam).</li><li>ITSM &amp; Telemetry Tools: Proficiency in extracting and analyzing data from RMM (Kaseya) and PSA (Autotask) platforms to drive decision-making.</li><li>Cybersecurity Posture: A functional comprehension the cybersecurity ecosystem.</li></ul><p><b>Key Performance Indicators (KPIs)</b></p><p>You will be evaluated on the operational maturity and stability of your portfolio:</p><ul><li>Account Retention &amp; Platform Stability: Maintenance of gross revenue retention and the empirical reduction of client churn through proactive IT governance.</li><li>Client Satisfaction &amp; Alignment: Consistent execution of the QBR cadence and the resulting quantitative indices of client satisfaction (CSAT), indicating high confidence in our IT leadership.</li></ul><p><b>Education</b></p><ul><li>Bachelors in Computer Science preferred or related experience.</li></ul><p><b>Why work at Acorn?</b></p><p>At Acorn Technology Services, we&rsquo;re more than just an IT solutions provider &mdash; we&rsquo;re a team committed to excellence, innovation, growth, and making a difference. Here&rsquo;s why joining our organization is a rewarding career choice:</p><ul><li>Cutting-Edge Technology: You&rsquo;ll work with the latest tools and solutions, helping clients succeed in a rapidly evolving digital landscape.</li><li>Collaborative Culture: Be part of a supportive, inclusive team where your ideas and contributions truly matter.</li><li>Make an Impact: Your work directly helps clients enhance their operations, security, and productivity.</li><li>Innovative Environment: We foster creativity and encourage new ideas to solve complex challenges.</li><li>Join a Growing Company: Be part of a company with a strong reputation and a vision for expansion and success.</li></ul><p><b>Job Type: Full-time</b></p><p><b>Benefits</b>:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li><li>Work from home</li></ul><p><b>Work Location: </b>Hybrid remote in Islamabad, Pakistan</p><p>Pay: Rs300,000.00 - Rs400,000.00 per month</p><p>Work Location: Remote</p>

Technical Account Manager

Al Rostamani International Exchange

<div><p>Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care &amp; Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.</p>
<p>Al Rostamani Communications is a leading IT &amp; Telecommunication Solutions Provider and Systems Integrator, offering Innovative, Integrated Technology Solutions and Professional Services to customers in UAE and other GCC countries.</p>
<div><div><div><h2 class="jobSectionHeader"><b>
Job Purpose</b></h2>
</div><div><p>
The Senior Client Manager has account responsibility and their key focus is around analysing the client&rsquo;s situation and business requirements through awareness, empathy and good questioning. They have the ability to influence clients to use ARC solutions through articulating value in the client&rsquo;s terms. They take ownership of a range of larger and more strategic clients within the domestic market segments, by passionately advocating the client requirement, whilst keeping sight of the need to increase revenue and improve margins for ARC.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities</b></h2>
</div><div><ul><li>Responsible for aligning to the sales strategy ensuring ARC strategic objectives are met</li>
<li>Accountable for creating turn-around solutions to ensure that sales plans are met irrespective of current situation by ensuring that sales procedures and policies as defined by the sales Sr. Management are implemented and followed</li>
<li>Responsible to approach the management of his/her account in a systematic way by identifying the strategy they will use to develop and grow the account profitably</li>
<li>Do a vulnerability analysis of ARC position in comparison to that of competitors and vendors, to ensure the client&rsquo;s requirement is at the heart of our proposed solution</li>
<li>Formulate and execute sales, marketing, and go-to-market strategies; Management of product, pricing, costing and profit margins</li>
<li>Plan, develop and implement tactical promotions and integrated marketing programs for the targeted customer segments</li>
<li>Account management, cross selling and up selling for the existing and new customers</li>
<li>Market development, penetration in to the existing account and expansion of new accounts and market.</li>
<li>Manage vendor relationship on target and quota</li>
<li>Manage &amp; Negotiate with vendors on product, pricing, marketing activities, technical support, sales rebate etc.</li>
<li>Identify and develop partnership with new vendors to support continuous portfolio growth.</li>
<li>Operation management including but not limited to inventory, vendor rebate, marketing funds, technical support, etc.</li>
<li>Manage product life cycles, pre-sales architecting capability for large orders and operational issues</li>
<li>Use ARC sales tools and methodology to effectively manage their accounts, opportunities, pipelines and forecast</li>
<li>Build enduring relationships and display an understanding of the client industry, business environment and strategy to identify current and future opportunities for ARC</li>
<li>Drive passionately for client satisfaction throughout the entire lifecycle of the clients&rsquo; buying process, by taking ownership of the co-ordination for the commercial agreement for each client. And aim to realize revenue and margin targets and exploit opportunities, whilst displaying notable client service orientation</li>
<li>Coordinate with Head of Sales, Business Unit Managers, pre and post sales team and Project Managers to support marketing of their products and coordination with suppliers</li>
<li>Any other additional tasks the line manager may give and is within the scope of work<br>
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Job Requirements</b></h2>
</div><div><p><b>
Qualifications</b></p>
<ul><li>A degree in Engineering or a related discipline. Engineering with MBA is an added advantage</li></ul><br>
<p>
</p><p><b>Experience</b></p>
<ul><li>Minimum 12 years of relevant industry experience</li>
<li>Hard core ICT Solutions (Infrastructure, Compute, Networking, UC, IT Security &amp; Digital) sales experience preferred</li>
<li>Must have worked for reputed ICT System Integrators in the UAE</li>
<li>Must have track record of closing large ICT solution orders</li></ul><br>
<p>
</p><p><b>Certification</b></p>
<ul><li>Should have relevant vendor certifications</li></ul><br>
<p>
</p><p><b>Knowledge &amp; Skills</b></p>
<ul><li>Strong IT technical &amp; Industry knowledge preferred.</li>
<li>Teamwork, Written, verbal communication &amp; presentation skills.</li>
<li>Excellent relationship building skills</li>
<li>Excellent negotiation skills</li>
<li>Excellent influencing skills</li>
<li>Results Driven</li>
</ul>
</div></div></div><p>At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.</p></div><p></p>

Senior Client Manager

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