client solutions manager

JPMorganChase

<div>JOB DESCRIPTION 
Harness your technical expertise to shape innovative client solutions and bridge product capabilities with real-world challenges. Collaborate closely with diverse teams, be the catalyst for transformative client experiences, and redefine solution-oriented success.
As a Client Solutions Architect Manager in Merchant Services, you are an integral part of a team that innovates and supports the sales process for the technical adoption of comprehensive product solutions for clients with complex challenges. Leveraging your technical expertise in specific products and industries, you develop viable solutions that add value to clients, track how clients are using our products, and ensure results are realized.
Job responsibilities
<ul><li>Leads the configuration and modification of the firm&rsquo;s products and solutions, often in partnership with Technology, to fit complex client use cases</li><li>
Supports Sales in solutioning and mandating deal stages for pricing, pipeline planning, and account planning</li><li>
Engages with technical members of client teams to deliver presentations and technical demonstrations on product capabilities and solutions</li><li>
Identifies and defines development requirements for product design enhancements based on client feedback
</li><li>Lead the technical response process for RFPs, RFIs, and client questionnaires, ensuring accurate and compelling answers that highlight product capabilities and differentiators.</li><li>
Build and maintain strong relationships with key client stakeholders, acting as a trusted technical advisor throughout the sales cycle.</li><li>
Conduct product demonstrations, technical workshops, and proof-of-concept sessions showcasing merchant acquiring platforms, APIs, and fintech solutions.</li><li>
Provide deep technical guidance on integration, implementation, and customization of payment products.</li><li>
Create and maintain technical documentation, integration guides, and solution architectures for clients and internal teams.</li><li>
Mentor junior presales engineers, share best practices, and contribute to team knowledge development.</li></ul>
Required qualifications, capabilities, and skills
<ul><li>5+ years of experience or equivalent expertise working across a related broad set of products</li><li>
Demonstrated ability to apply a deep technical understanding to solution configurations in a specific domain</li><li>
Experience supporting Sales in pricing, pipeline planning, and account planning</li><li>
Experience working with clients in a technology field and interfacing with engineers</li><li>
Deep understanding of merchant acquiring business models, payment processing, card networks, and settlement processes.</li><li>
Strong knowledge of APIs, payment gateways, POS systems, and integration methods (REST, SOAP, SDKs)</li><li>
Strong technical knowledge of merchant acquiring payment processing systems including familiarity with security standards (PCI DSS, tokenization, encryption) and compliance requirements</li><li>
Experience leading technical workshops, product demonstrations, and responding to RFPs/RFIs.</li><li>
Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Information Technology, Engineering, Mathematics, or a related field</li></ul>
Preferred qualifications, capabilities, and skills<ul><li>
Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Information Technology, Engineering, Mathematics, or a related field</li></ul>
ABOUT US 
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><div>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
<div>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans 
</div></div></div> 
 
ABOUT THE TEAM 
 
J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

Client Solutions Architect Manager - Payments - Vice President

Easy Outsourcing

Job Title: Client Acquisition ManagerJob Location: Remote | Anywhere in the worldJob Type: Full-time | Part-Time | Remote | 1099 ContractorReporting to: Senior Leadership TeamCompany OverviewEasy Outsourcing is a London-based business consulting and services provider, specialising in connecting clients with top-tier remote BPO professionals worldwide. Our company is dedicated to optimising business processes and productivity for ventures of all sizes by delivering advanced outsourcing expertise and tailored support.Job OverviewThe Client Acquisition Manager plays a critical role in driving Easy Outsourcing&rsquo;s growth by identifying and securing new clients for our remote BPO solutions.This position requires expertise in sales strategy, client relationship management, and market research.The role is remote-based, anywhere in the world, and offers an opportunity to work with a dynamic, agile team that supports global businesses in optimising their operations.Qualifications and Skills<ul><li>Proven experience in developing and executing sales strategies that consistently deliver business growth in a consulting or outsourcing environment.</li><li>Extensive understanding of customer relationship management best practices, including utilising CRM platforms for tracking and nurturing leads.</li><li>Demonstrated ability in lead generation, employing both digital and offline channels to build a qualified prospect pipeline effectively.</li><li>Proficiency in conducting comprehensive market research to uncover new business opportunities and inform outreach strategies.</li><li>Strong negotiation skills with a proven record of successfully closing deals and managing contract discussions with diverse clients.</li><li>Exceptional networking skills, ensuring the ability to foster relationships with business stakeholders, partners, and prospective clients.</li><li>Advanced experience using Salesforce or similar CRM software to manage sales activities, client data, and performance metrics.</li><li>Outstanding presentation and communication skills to effectively pitch services and solutions to a wide range of audiences and decision-makers.</li><li>Self-motivated, target-focused, and capable of managing multiple priorities in a dynamic, results-driven environment.</li><li>Must have demonstrated resilience and adaptability in rapidly changing market landscapes, especially within the outsourcing sector.</li></ul>Roles and Responsibilities<ul><li>Identify, approach, and secure new business opportunities by leveraging networking, targeted outreach, and digital marketing channels.</li><li>Develop and implement innovative sales strategies to achieve and exceed individual and company acquisition targets.</li><li>Build and maintain lasting client relationships through consistent engagement and exceptional service delivery.</li><li>Conduct market research to identify trends, uncover client needs, and generate actionable insights for business development.</li><li>Prepare and deliver compelling presentations tailored to client objectives, highlighting Easy Outsourcing&rsquo;s value proposition.</li><li>Negotiate contract terms and manage client onboarding processes, ensuring smooth transitions and high satisfaction rates.</li><li>Maintain accurate records of client interactions, leads, and sales activities within Salesforce or the designated CRM system.</li><li>Collaborate closely with internal teams to align service offerings with client requirements and ensure successful project delivery.</li><li>Monitor sales performance metrics, report on results, and proactively identify areas for process or strategy improvement.</li></ul>Sales Strategy | Customer Relationship Management (CRM) | Lead Generation | Market Research | Negotiation | Networking | Salesforce | Presentation Skills | Pipeline Management | Proposal Development | Solution Selling | Account PlanningJob Types: Full-time, Part-timeBenefits:<ul><li>Flexible schedule</li></ul>Work Location: Remote

Client Acquisition Manager

Kleinfelder

<div>Job Description:
<div>
Take Your Career to The Next Level</div><div>
Kleinfelder, a Forbes' Top Employer for Engineers in North America, is committed to a people-first culture, technical excellence, and creating opportunities where employees can thrive!</div><div></div><div> 
Kleinfelder is seeking Client Account Manager to join our Mountain Area team
</div><div>We are excited to present a challenging career opportunity for an accomplished and energetic professional to join our team as a Client Account Manager (CAM) to help shape Kleinfelder's future in our focused markets. This experienced professional will foster relationships with clients and teaming partners, work closely with our local operations throughout the Mountain Area and will lead the development of client-centric delivery teams that will position us for extraordinary growth into the future. This position is located in our Denver CO office.</div> 
Purpose
Own growth and client satisfaction across Mountain Area accounts by integrating business development and delivery, making Kleinfelder the client&rsquo;s firm-of-choice.<div>
The Client Account Manager (CAM) is responsible for deepening strategic client relationships within our target markets and advancing opportunities aligned with our growth objectives. This role focuses on expanding our presence across client networks by cross selling our full suite of services&mdash;including geotechnical engineering, design engineering, construction services, environmental planning and permitting, environmental remediation and related technical capabilities. The CAM ensures clients have access to comprehensive, integrated engineering and environmental solutions that support their project needs from concept through completion. The candidate will have experience in Business Development activities with a background in utilizing standard tools and information to make tactical course corrections regarding client selection, assignments, targeted opportunities, and proposal efforts. The CAM will thoroughly understand the client's business needs to develop innovative solutions and sound recommendations to meet their needs.</div>
Sales governance and growth disciplines<ul><li>
Develop and maintain annual Account Plans with revenue, margin, and sale targets for priority accounts.</li><li>
Lead quarterly pipeline reviews and forecast accuracy, ensuring 3&times; coverage of target bookings.</li><li>
Drive disciplined go/no-go, win strategy, and pricing strategy; participate in pink/red team reviews, interview preparation, and executive sponsorship.</li><li>
Align pursuit investment with Return on Investment, document differentiators and client value propositions.</li></ul>
Priority market focus (Mountain Area)<ul><li>
Power and Energy</li><li>
Water and Wastewater
</li><li>Transportation and Mobility</li><li>
Oil and Gas / Natural Resources</li></ul><div>
The successful candidate will be able to:</div><ul><li>
Grow and manage client relationships and serve as the interface between the client and delivery teams.</li><li>
Drive sales from a select group of targeted clients</li><li>
Will cross sell multiple service lines to targeted clients</li><li>
Understand the clients' business needs and develop innovative, value-added solutions and cost-effective recommendations to exceed client needs.</li><li>
Coordinate project delivery and proposal teams with clear and succinct communication as to the client requirements and differentiation strategies.</li><li>
Develop and maintain strong relationships with clients and teaming partners to provide professional consulting services in a trusted advisory role.</li><li>
Proactively network with clients, teaming partners, and industry partners to understand the market trends, needs, and future opportunities to create a Return on the Investment.</li><li>
Maintain awareness of industry economic information and project development information such as interconnection applications within targeted geographic regions.</li><li>
Work well in a matrixed work environment, interacting with both business development and operations teams, as well as maintaining close communication with clients to represent their needs effectively.</li><li>
Build relationships with technical and client service teams and within client organizations</li><li>
Ensure accurate, timely, and comprehensive CRM recordkeeping to support forecasting, pipeline visibility, and strategic decision‑making.</li><li>
Develops high‑quality documents and PowerPoint presentations that support market strategy, client engagement, and pursuit activities.</li><li>
Works in concert with division market leaders to prioritize and advance large‑scale programs, curating high‑performing teams and strategic partnerships that fully leverage the firm&rsquo;s capabilities and align with national strategic objectives</li><li>
Supports seller‑doers in client interactions by leading through example, identifying the right individuals to take on seller‑doer roles, and coaching them on effective preparation and disciplined follow‑up, including timely call reports.</li></ul><div>
 Skills must include:</div><ul><li>
Strong leadership and teamwork.</li><li>
Technical expertise to assist in proposal writing and pricing.</li><li>
Excellent verbal and written communication.</li><li>
Pro-active problem solving.</li><li>
Strong business acumen.</li><li>
Dedication to safety and regulatory compliance.</li></ul><div>
Experience:</div><ul><li>
8+ years of progressive leadership in the Engineering market: pre-development, engineering, and construction.</li><li>
3-5 years of direct client interaction within the Engineering and Construction fields.</li></ul><div></div><div> 
Education and Certification:</div><ul><li>
BS/BA degree in engineering, related technical field, marketing, or business.</li><li>
Professional Engineering registration is a plus, but not necessary.</li></ul><div></div><div> 
Following an offer, candidates will be required to satisfactorily complete employment reference checks, verification of professional licensure and/or educational credentials, a motor vehicle report (MVR), and a comprehensive background check.</div><div></div><div> 
Move Forward with Kleinfelder: Kleinfelder and its&rsquo; subsidiaries and affiliates, has been connecting great people to the best work since 1961. We are engineers, scientists, and construction professionals providing solutions that improve our clients&rsquo; transportation, water, energy, and other private infrastructure. As a responsive, cross-disciplinary team of bright, curious, and innovative problem-solvers, we are dedicated to doing the right thing, every day, on every project from over 110 offices in the US, Canada, and Australia. Connecting great people to the best work is our purpose &ndash; together, we deliver.</div><div></div><div> 
Progress with an Employer that Values You</div><div>
Kleinfelder, and its&rsquo; subsidiaries and affiliates, is an inclusive organization free from discrimination. We are a stronger organization when we are a diverse workforce and believe that through diversity, equity, and inclusion comes creativity, innovation, and unity. We are proud to offer the following:</div> 
Benefits: Kleinfelder, and its&rsquo; subsidiaries and affiliates, offers an excellent compensation and benefits package, including: medical, dental, vision, life insurance, 401(k) plan, and paid holidays. Colorado: The expected salary range for the position is displayed in accordance with the Colorado Equal Pay for Equal Work Act. Final agreed upon compensation is based upon individual qualifications and experience. Salary range: $86,694 - $144,685. We will be accepting applications through 3/10/26 (90 days from posting date).<div>
Career Development: We are committed to investing in the professional development of our staff, offering each employee every opportunity to grow, develop, and take control of their career paths. We support these efforts through reimbursements for continuing education as well as many of the expenses associated with trainings and certifications, and opportunities for career development through our internal Mentoring Program.</div><div></div><div> 
Equal Opportunity: Kleinfelder, and its&rsquo; subsidiaries and affiliates, is an Equal Opportunity Employer &ndash; Minorities/Women/Disabled/Veterans. (Compliant with the new VEVRAA and Section 503 rules)</div><div></div><div> 
NOTICE TO THIRD PARTY AGENCIES</div><div>
Please note that Kleinfelder, and its&rsquo; subsidiaries and affiliates, does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Kleinfelder, and its&rsquo; subsidiaries and affiliates, will not consider or agree to payment for any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Kleinfelder, and its&rsquo; subsidiaries and affiliates, explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resume, including those submitted to hiring managers, are</div><div>
deemed to be the property of Kleinfelder.</div></div>

Mountain Area Client Account Manager

RYNO Strategic Solutions

<div>Who We Are:
RYNO Strategic Solutions is an innovative, full-service digital marketing company with 350+ RYNOs offering exceptional internet marketing services since 2008. We stay ahead of our competition with top-notch proprietary strategies, tracking, and reporting. Due to our total transparency, our customers always know exactly what they receive through their marketing efforts with us. We are dedicated to helping Home Service companies find their customers online by utilizing the most cost-effective desktop and mobile strategies.
Our Mission:
We Exist to Grow Your Business...PERIOD.
Our Values:<ul><li>
We prioritize INTEGRITY and transparency in every interaction, building trust and delivering lasting value.</li><li>
We aim for EXCELLENCE in everything we do, ensuring exceptional outcomes for clients and continuous growth for our team.</li><li>
We take ACCOUNTABILITY for our successes and failures, fostering a culture of trust and collaboration to deliver impactful results.</li><li>
We think differently, pursue INNOVATION relentlessly, and embrace every challenge as an opportunity for growth.</li><li>
OBJECTIVITY drives our decision-making because data-backed solutions plus industry expertise wins every time.
</li></ul>Summary of Position:
We are seeking a passionate and driven Client Success Manager to join our growing team. In this role, you will be the primary point of contact for our valued clients, responsible for building strong relationships and fostering retention. Your key focus will be on growing client revenue through the development and execution of strategic marketing plans in collaboration with our internal expert teams. You will guide the strategic direction for your clients, helping them generate leads and optimize marketing costs while differentiating their brands in the market. Your ultimate goal is to become a trusted advisor, ensuring client satisfaction and exceeding expectations to establish long-lasting partnerships.
Position Responsibilities:<ul><li>
Develop and oversee the execution of sophisticated, customized marketing strategies that align with and exceed client goals</li><li>
Define and drive the marketing strategy for each client</li><li>
Communicate effectively with clients via phone/email/Zoom on a weekly basis, addressing requests and managing projects through the internal project management system</li><li>
Analyze and interpret data from industry platforms such as Microsoft Ads, Google Ads, Google Local Service Ads, GA4 etc., and create actionable insights and proactive recommendations in the form of comprehensive campaign performance reports</li><li>
Foster relationships with strategic partners for RYNO&rsquo;s clients, ensuring satisfaction and retention, acting as a trusted advisor</li><li>
Expand client relationships by growing services delivered and revenues generated within your accounts</li><li>
Generate client referrals that result in new RYNO clients</li><li>
Collaborate cross-functionally with analysts/strategists, and additional team members to ensure alignment with client goals</li><li>
Stay at the forefront of industry trends, continuously learning and integrating cutting-edge marketing strategies and tactics</li><li>
Mentor Client Success Coordinators</li><li>
Build strong relationships with both clients and the RYNO team</li><li>
Additional job duties as assigned by management</li></ul> 

Requirements 
<ul><li>
3+ years of account management experience in a fast-growing digital marketing agency, with a strong background in client-facing roles</li><li>
Experience driving revenue growth by securing new client business and upselling solutions</li><li>
Stellar communication, presentation, and interpersonal skills for handling escalations and building strong relationships with clients and internal teams</li><li>
Hands-on experience with Paid Media and/or SEO strategies, including strong analytical skills and proficiency with platforms like Microsoft Ads, Google Ads, Google Local Service Ads, and Google Analytics 4</li><li>
Expert in Microsoft Office applications (Word, PowerPoint, Excel, Outlook, Teams)</li><li>
Proven experience in an agency environment, successfully managing multiple client accounts and adapting to fast-paced workflow</li><li>
Strong work ethic with a commitment to delivering results and helping businesses grow</li><li>
Strong ability to solve complex problems and resolve conflicts proactively</li><li>
Ability to thrive in a fast-paced environment with tight deadlines</li><li>
Preferred but not required: Certifications in Fundamentals of Digital Marketing, Google Ads Search, Google Ads Display, and Google Analytics (GA4)</li></ul>
The total compensation for this salaried nonexempt opportunity includes a competitive base salary range, plus the potential for quarterly bonuses, plus benefits. This is our target compensation range and is subject to multiple factors including role, level, experience, and location. As you go through our interview process, your recruiter will work with you to identify a competitive base salary within the proposed range. 
Benefits 
We&rsquo;ve got you covered!
RYNO is proud to offer a variety of benefits to support employees and their families, including:
<ul><li>Remote-first culture with flexible work options</li><li>
Performance based bonuses to reward excellence
</li><li>Medical, Dental, Vision, and Life Insurance</li><li>
401(k) matching to help you plan for your future</li><li>
6 weeks of paid parental leave for new parents</li><li>
$2,000 annual tuition reimbursement for continued education</li><li>
Wellness stipend to support your health and fitness
</li><li>Monthly data stipend to support your remote work environment</li><li>
Paid vacation and sick time off for work-life balance</li><li>
11 paid holidays to enjoy throughout the year</li><li>
Paid days for a Cause to give back to your community</li><li>
Paid birthday holiday to celebrate your special day</li><li>
Comprehensive Employee Assistance Program for personal support</li><li>
Leadership and career advancement opportunities</li><li>
Anniversary rewards to celebrate milestones</li><li>
Inclusion, Diversity, Equity &amp; Access (IDEA) Committee</li><li>
Awesome team merch!</li></ul>
About RYNO Strategic Solutions:
RYNO Strategic Solutions (RYNO) and Blue Corona, two leading digital marketing agencies specializing in the home services industry, merged into one company in September 2024. This strategic union combines nearly 30 years of expertise from both companies, unified under the RYNO Strategic Solutions brand creating an unrivaled market leader. With nearly 30 years of combined experience and data-driven insights in home services marketing, the newly unified RYNO Strategic Solutions offers unmatched expertise, and a robust portfolio of services designed to help home service contractors create, capture, and convert more leads from their digital marketing investments.
This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.</div>

Client Success Manager

Epsilon

<div>Overview 
How You'll Make an Impact 
As a Senior Client Services Manager at Epsilon, you will be the driving force behind client success, leading a diverse portfolio of high-profile brands. Reporting to senior leadership and collaborating with 12 cross-functional teams, you will deliver innovative digital marketing strategies that maximise client revenue and align with omnichannel indicators. You'll be at the forefront of shaping client strategies, demonstrating Epsilon's advanced digital marketing and MarTech solutions to create measurable value and develop client retention and growth. 
 
The role is highly collaborative, working with various internal and external partners to integrate and deliver objective-based solutions. 
 
We are able to offer you an opportunity to join a company that is transforming the marketing and advertising technology landscape. Epsilon's unique combination of data-driven insights and innovative technology offers a compelling opportunity to work on industry-leading projects that redefine how brands connect with consumers. You will directly contribute to Epsilon's growth and evolution, helping shape the future of the industry. This is a hybrid role requiring you to be in our Dubai office 3 - 4 days per week. 
 
What You'll Achieve 
You'll have significant opportunities for career growth, including the potential for upward mobility within Epsilon and Publicis Groupe. In this role you will hone your leadership, digital marketing, and critical thinking skills, making you a key player in driving Epsilon's success in the MENA market. 
 
Role Overview: 
The Senior Client Services Manager will drive client growth and adoption of Epsilon's DSP solutions by developing strategic relationships, expanding media investment, and unlocking new data-driven activation opportunities across key accounts. 
 
Key Responsibilities: 
<ul><li>
Own and grow strategic client relationships, identifying opportunities to expand the adoption of Epsilon's DSP and identity-led media solutions</li><li>
Drive revenue growth through proactive client development</li><li>
Act as a trusted advisor to clients, translating business objectives into data-driven media strategies</li><li>
Collaborate with internal teams to deliver best-in-class campaign execution and performance outcomes</li><li>
Lead client business reviews with performance insights, optimization strategies, and incremental growth opportunities</li><li>
Educate clients and agency partners on Epsilon's differentiated DSP capabilities, identity resolution, and closed-loop measurement</li><li>
Monitor account health, forecast revenue growth, and ensure long-term client satisfaction and retention</li></ul> 

Who You Are 
<ul><li>
What you'll bring with you:<ul><li>
3-6 years' experience in digital marketing, MarTech, and project management.</li><li>
Commercially driven mindset with an eagerness to identify opportunities for growth and contribute to business and client success.</li><li>
Strong organisational, time management, and communication skills.</li><li>
Analytical thinking with a curiosity about interpreting data to tell compelling stories.</li></ul></li><li>
Why you might stand out from other talent:<ul><li>
Passion for big data, technology and solving complex problems.</li><li>
Experience in account management and building client relationships.</li><li>
A consultative approach to client management, growth and strategy development.</li><li>
Experience in collaborating with cross-functional teams and driving innovative solutions.</li><li>
A proactive attitude focused on process improvement and automation.</li><li>
A growth mindset, always seeking to learn, adapt, and improve in a fast-evolving industry.</li></ul></li></ul> 
This role is perfect for someone eager to be part of a dynamic, growing business at the innovative of digital marketing and technology, with ample opportunities to make a significant impact. 
 
Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.
 
 
Additional Information 
When You Join Us, We'll Create Something EPIC Together
 
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.
 
 
Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.
 
 
Our pillars aren't just words. They're how we show up every day. 
<ul><li>
People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.</li><li>
Collaboration: We work together, support one another, and collectively achieve goals.</li><li>
Growth: There are endless opportunities for growth through learning, development and career advancement.</li><li>
Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.</li><li>
Flexibility: We've created a balance between work and personal life, and we encourage adaptability to solve problems creatively.</li></ul> 
Our values guide us to create value for our clients, our people and consumers. 
<ul><li>
Act with integrity</li><li>
Work together to win together</li><li>
Innovate with purpose</li><li>
Respect all voices</li><li>
Empower with accountability</li></ul> 
These pillars and values are our foundation-shaping our culture, guiding our decisions, and uniting us in common purpose. 
 
Because You Matter 
As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:
 
<ul><li>Time to Recharge: Flexible time off (FTO), 15 paid holidays
</li><li>Time to Recover: Paid sick time
</li><li>Family Well-Being: Parental/new child leave, childcare &amp; elder care assistance, adoption assistance
</li><li>Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling</li></ul> 
Epsilon benefits are subject to eligibility requirements and other terms.
 
 
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.
 
 
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.
 
 
#LI-TF1</div>

Senior Client Services Manager

Zones

<div>Description 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview: 
For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management. 
What you&rsquo;ll do as the Customer Success Manager 2:
Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making. 
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice. 
<ul><li>
Own and manage the customer service experience, Act as the primary point of contact for customer escalations.</li><li>
Own overall operational account(s) health</li><li>
Internal reporting to ensure key SLA and metrics are being met.</li><li>
Conduct operationally focused business reviews routinely with Account manager and Client.</li><li>
Partner with PMO, Operations Leadership and Supply Chain for deployments, inventory management, and Delivery standards</li><li>
Listen for customer pain points and coordinate the appropriate resources to alleviate.</li><li>
Manage issue resolution and risk mitigation.</li><li>
Provide quick resolution to client concerns.</li><li>
Coordinate with internal operational teams to minimize risks.</li><li>
Performance Management</li><li>
Measure the success of each client-facing process.</li><li>
Ensure support consistency across assigned accounts.</li><li>
Measure performance against SLAs</li><li>
Measure the success of each client-facing process.</li><li>
Own and manage the client operational relationship.</li><li>
Consistent engagement with key operational contacts at the client</li><li>
Understanding of client&rsquo;s needs and Zones operational offerings</li><li>
Provide oversight into all KPI&rsquo;s being tracked for client and then coordinating operational resources to ensure they are being met.</li><li>
Ensuring any client-related issues are properly addressed to the satisfaction of the client.</li><li>
Own overall operational account health</li><li>
Partner with the Regional Resource Coordinator to monitor client contracted SLA&rsquo;s.</li><li>
Partner with the Regional Resource Coordinator to assign actions with timelines to internal stakeholders regarding any SLAs that are not being met.</li><li>
Ensure account documentation is up to date and accurate.</li><li>
Utilize CAM Dashboard daily as well as other reporting elements to ensure key metrics are being met.</li><li>
Identify opportunities for account development.</li><li>
Constantly assess internal operations; identify and assign action with timelines around Zones process improvements.</li><li>
Drive account entanglement through the expansion of operational offerings</li><li>
Manage issue resolution and risk mitigation.</li><li>
Coordinate with internal departments and their leaders to provide quick resolution to client concerns through the assignment of actions with timelines to identified individuals in various departments.</li><li>
Present action plan for issue resolution to Account Manager with scheduled follow-ups until resolution achieved.</li><li>
Coordinate with the Account Manager, client, and key Zones internal operational teams to assure risk mitigation around aging inventory, aging payables, and cycle time optimization.</li></ul>
What you will bring to the team:<ul><li>
3 years of customer service and/or account management experience</li><li>
Familiarity with order fulfillment, corporate purchasing</li><li>
Demonstrated strong communication and proven ability to resolve complex issues in a timely fashion.</li><li>
Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines.</li><li>
Excellent verbal and written communication skills</li><li>
Experience presenting to top-tier clients.</li><li>
Ability to work with little or no supervision.</li></ul> 
Zones offers a comprehensive Benefits package
 
 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
Job timings: 2:00 PM to 10:30 PM (Pk time)
#LI-AK2</div>

Client Success Manager – 2

Grand Community Co

Job Title : Community &amp; Client Relationship ManagerLocation : Riyadh Industry: Marketing &amp; AdvertisingEmployment Type : Full timeJob Summary:The Community &amp; Client Relationship Manager is responsible for ensuring exceptional client satisfaction by delivering top-tier influencer marketing services. This role oversees the operations and community teams, manages client expectations, develops strategies to exceed targets, and strengthens relationships with clients and influencers.Key Responsibilities:Client Management:<ul><li>Client Success: Ensure client satisfaction by delivering top-notch influencer campaigns aligned with their goals.</li><li>Relationship Building: Foster strong relationships with current and previous clients through regular communication and trust-building initiatives.</li><li>Strategic Planning: Develop and execute client-specific plans and strategies, including a yearly calendar of activities and recommendations.</li><li>Meetings &amp; Updates: Conduct ongoing weekly meetings with clients to review progress, provide updates, and propose innovative solutions.</li></ul>Team Management:<ul><li>Leadership: Manage and mentor the operations and community teams to achieve KPIs and develop their skills.</li><li>Shift Oversight: Organize and manage a 24/7 operational schedule, ensuring smooth transitions between shifts.</li><li>Performance Monitoring: Track team KPIs, provide feedback, and create tailored development plans to improve efficiency and performance.</li></ul>Campaign Oversight:<ul><li>Execution Excellence: Oversee the execution of influencer marketing campaigns, ensuring timely delivery and quality standards.</li><li>Influencer Management: Handle relationships with influencers, ensuring they align with campaign requirements and brand values.</li><li>Campaign Monitoring: Track the performance of campaigns, provide detailed reports, and identify areas for improvement.</li></ul>Sales Support:<ul><li>Collaboration: Work closely with the sales team to ensure seamless communication with clients.</li><li>Closing Deals: Assist in finalizing agreements and upselling services to existing clients by identifying additional opportunities.</li></ul>Operations:<ul><li>Coordination: Ensure smooth communication and collaboration across departments, including sales, marketing, and client success teams.</li><li>Process Improvement: Identify bottlenecks in operations and recommend improvements for greater efficiency and effectiveness.</li><li>Reporting: Prepare and share weekly, monthly, and quarterly reports on team performance, client satisfaction, and campaign success metrics.</li></ul>Strategy &amp; Growth:<ul><li>Market Insights: Stay updated on influencer marketing trends to ensure Grand Community remains a market leader.</li><li>Innovation: Propose new initiatives to enhance services, attract clients, and improve operational workflows.</li><li>Business Development: Contribute to the growth of the company by identifying and pursuing new business opportunities.</li></ul>Job Requirements:&middot; Bachelor&rsquo;s degree in business administration, Marketing, Communications, or a related field.&middot; Minimum of 5 years of experience in operations, community management, or a related role.&middot; Fluent in English.&middot; Possession of a car with a valid driving license.&middot; Strong organizational and time-management skills.Job Type: Full-timePay: From ﷼1,000.00 per monthLocation:<ul><li>Riyadh (Preferred)</li></ul>Work Location: In person

Community & Client Relationship Manager

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