client solutions manager

TikTok

<div>
 
 Responsibilities
 
 
 About the Client Solutions Team:
 
 The Client Solutions team is dedicated to building scalable, long-term partnerships by delivering best-in-class campaign services and addressing the unique challenges of direct clients and agencies. As a Client Solutions Manager, you will act as a strategic partner and consultant, combining deep product expertise with critical thinking and analytical acumen to drive client success across TikTok&rsquo;s suite of advertising solutions.
 
 
 Our team is composed of digital marketing experts who proactively shape clients' growth strategies&mdash;including upsells, renewals, and reactivations. We are trusted advisors who connect key stakeholders, inspire innovation through insights, and foster collaboration that leads to measurable business outcomes and enduring client relationships.
 
 
 About the role:
 
 The Client Solutions Manager - Retail &amp; Ecommerce is an expert in TikTok's performance &amp; branding advertisement products for key clients in the industries such as marketplaces, fashion, electronics, furniture, beauty, price comparison sites and quick commerce apps.
 
 
 The CSM acts as a strategic partner to advertisers, supporting them across the full funnel, from awareness to conversion, while ensuring scalable campaign execution, robust measurement frameworks, and actionable insights that drive sales and long-term growth.
 
 
 You will collaborate with Client Partners to design end-to-end strategies, manage campaign operations, and optimize performance across web and app channels. A strong understanding of web, app tracking, campaign optimizations, A/B testing, and measurement setup, is critical for success in this role.
 
 
 Responsibilities:
 
 - Manage and grow post-sale client relationships with Retail &amp; Ecommerce vertical advertisers
 
 - Support and work closely with the Client Partners on pre-sale research and pitch with a greater focus on relevant product solutions and advertising strategy
 
 - Create and optimize client ad strategies by using a wide range of TikTok for Business product solutions, including organic solutions, branding, brandformance , performance and consideration products
 
 - Increase adoption and engagement of TikTok&rsquo;s auction platform and auction-based tools, providing ongoing technical support and real time analysis
 
 - Analyze campaign performance data to offer clients data-driven business insights and, at the same time, use those insights to improve our advertising offerings.
 
 - Conduct regular and strategic business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with various internal teams
 
 - Keep an accurate record of pending and active campaign plans and maintaining campaign schedules and availability of ad inventory
 
 - Act as product champion to drive revenue and adoption in key product and business growth areas, build team level expertise, and actively promote cross-regional/functional exchange and collaboration
 
 - Work closely with product and engineering teams to help them troubleshoot client issues during a campaign, provide market feedback, and support TikTok for Business product development
 
 - Work closely with creative teams to provide Retail &amp; Ecommerce clients with creative solutions support including creative insights and creative strategies
 
 - Work closely with measurement partners and advertisers to develop a solid understanding of how advertisers measure success and help them understand the true value of TikTok
 
 - Build trusting relationships and robust communication with external client &amp; agency teams to ensure sustained growth of accounts
 
 - Cooperate with the ad policy team to ensure the clients and team are kept up to date on any policy changes and get all support needed
 
 - Take responsibility for campaign setup checks, performance monitoring and optimization suggestions for every client in the book of business
 
 - Drive and facilitate the adoption of Pixels, MMPs, TikTok Shop where applicable
 
 - Put together narratives, workshops and business reviews etc. to educate and upskill clients in charting the way forward
 
 - Share client/market/vertical learnings and knowledge across Client Solutions Teams, and beyond where pertinent, through case studies or other ad hoc sharings
 
 - Cooperate with the Ad Operation team to ensure a smooth and successful campaign execution, and ensure ad specifications and rates are accurate.
 
 - Cooperate with the Organic team to help clients enhance organic presence to complement paid activities
 
 - Gather, analyse and present data alongside insights and actionable next steps as part of post campaign reporting or account audits
 
 - Proritize tasks by urgency level and impact in alignment with Client Partners
 
 
 
 Qualifications
 
 
 Minimum Qualifications:
 
 - High oral fluency in Turkish and English is required to communicate directly with business partners across the METAP region.
 
 - Experience in performance-based campaign management in in-house marketing, digital agencies, platforms or media side.
 
 - Deep understanding of user acquisition &amp; performance marketing with a passion for social media, content platforms and Retail &amp; Ecommerce industries.
 
 - Proactive attitude and consultative sales skills with excellent project management, organizational, and analytical skills.
 
 - Practical and sophisticated hands-on experience in optimization, tracking, attribution, measurement and using major app tracking tools like MMPs such as Adjust, Appsflyer, etc and web tracking tools such as Google Analytics, Omniture, etc.
 
 
 Preferred Qualifications:
 
 - Experience diagnosing and solving technical problems with product and engineering teams is a big plus.
 
 - Sales oriented mindset with strong account management skills and experience.
 
 - Good technical understanding of digital marketing technologies, integrations and infrastructure, ability to effectively translate technical language to non-technical stakeholders.
 
 - Hands-on experience with App, CPAS, Shopping Ads, and broader e-commerce marketing.
 
 
 
 About TikTok
 
 
 TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.&ZeroWidthSpace;
 
 
 
 
 Why Join Us
 
 
 Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.&ZeroWidthSpace;
 
 We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
 
 &ZeroWidthSpace;
 
 Diversity &amp; Inclusion&ZeroWidthSpace;
 
 TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
</div>

Client Solutions Manager - Retail & E-commerce  - Türkiye & South Asia

<div>
 
 Responsibilities
 
 
 About the team:
 
 Industry Operations Team at TikTok helps formulate industry strategy and identify growth opportunities. In order to deliver industry-specific solutions and methodologies across the METAP region. Nurture accounts through high-touch client service and education on TikTok solutions, supporting clients in achieving their marketing and business objectives. Cross-functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.
 
 
 Responsibilities:
 
 
 Being a Consultant to clients and internal stakeholders:
 
 - We are in the business of solutions&mdash;these cover everything from product adoption, strategy and/or optimizations to help Top 10 clients link their marketing objectives to their business goals
 
 - Keeping up to date with product developments, market landscape, vertical movements and competitor activities to give clients, their agencies, and internal teams a holistic view of what next steps to take
 
 - Building Test &amp; Learn plans in conjunction with the usage of Measurement solutions (BLS, CLS, Ad Effectiveness etc.) across full-funnel solutions
 
 - Driving and facilitating the adoption of Pixels, MMPs, TikTok Shop where applicable
 
 - Putting together narratives, workshops and business reviews etc. to educate and upskill clients in charting the way forward
 
 - Establish the value of TikTok as a part of a client's media mix and communication strategy
 
 
 Account Management, Campaign Management &amp; Reporting:
 
 - Manage and grow post-sale relationships with clients and their corresponding agency teams, taking a role in steering account growth and success
 
 - Sense check/challenge media plans and provide suggestions to set clients up for success
 
 - Take responsibility for campaign setup checks, performance monitoring and optimization suggestions for every client in the book of business
 
 - Own conversations around Always On content and Performance objectives to support the Client Partnerships team in revenue attainment
 
 - Gather, analyse and present data alongside insights and actionable next steps as part of post campaign reporting or account audits
 
 - Proritising tasks by urgency level and impact in alignment with Client Partnerships Managers
 
 
 Stakeholder Management &amp; Revenue Impact:
 
 - Building trusting relationships and robust communication with internal teams and external client &amp; agency teams to ensure sustained growth of accounts
 
 - Understanding the scope of various cross functional teams and whom to approach for what purpose
 
 - Pushing through product adoption, programs and packages built around specific company or market level priorities
 
 - Having an equal stake in Account &amp; Opportunity planning, and working together with the Client Partnerships team to come up with innovative solutions and strategies
 
 - Tracking revenue attainment and impact of client activities on Book of Business, individually and as a team
 
 - Sharing client/market/vertical learnings and knowledge across Client Solutions Teams, and beyond where pertinent, through case studies or other ad hoc sharings
 
 
 
 Qualifications
 
 
 Minimum Qualifications:
 
 - At least 5 years experience in account management or client services within digital performance marketing, with strong cross-vertical knowledge and a deep understanding of advertising KPIs and digital media platforms.
 
 - In-depth knowledge of the digital marketing landscape, media metrics, and performance studies; experience in App or Tech verticals is a plus.
 
 - Proven experience supporting advertisers in-house, via agencies, or on digital platforms&mdash;especially those with complex, multi-market branding and performance needs.
 
 - Strong analytical and technical skills, including proficiency in Thinkcell, Excel, business dashboarding, and similar tools; highly detail-oriented and a creative problem solver.
 
 - Excellent communication and presentation skills in English, with the ability to translate insights into strategic client recommendations.
 
 
 Preferred Qualifications:
 
 - Proven ability to manage revenue-bearing responsibilities, team targets, and strategic program development to drive education and product adoption.
 
 - Hands-on experience with App, CPAS, Shopping Ads, and broader e-commerce marketing.
 
 - Skilled in working with 3rd-party ad measurement partners (e.g., IAS, DV) and Mobile Measurement Partners, including pixel setup and troubleshooting.
 
 - Experienced in diagnosing and resolving technical issues in collaboration with product and engineering teams.
 
 - Able to travel as needed to support business goals.
 
 
 
 About TikTok
 
 
 TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.&ZeroWidthSpace;
 
 
 
 
 Why Join Us
 
 
 Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.&ZeroWidthSpace;
 
 We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
 
 &ZeroWidthSpace;
 
 Diversity &amp; Inclusion&ZeroWidthSpace;
 
 TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
</div>

Industry Client Solutions Manager (Apps) - Global Business Solutions

About the Client Solutions Team: About the Client Solutions team is dedicated to building scalable, long-term partnerships by delivering best-in-class campaign services and addressing the unique challenges of direct clients and agencies. As a Client Solutions Manager, you will act as a strategic partner and consultant, combining deep product expertise with critical thinking and analytical acumen to drive client success across TikTok's suite of advertising solutions. Our team is composed of digital marketing experts who proactively shape clients' growth strategies, including upsells, renewals, and reactivations. We are trusted advisors who connect key stakeholders, inspire innovation through insights, and foster collaboration that leads to measurable business outcomes and enduring client relationships. Success in this role requires a sharp analytical mindset, strong problem-solving skills, and the ability to thrive in a fast-paced environment. You will be responsible for managing day-to-day client relationships, identifying opportunities, and providing data-driven, scalable solutions that exceed expectations and secure long-term investment. About the role: The Client Solutions Manager - Retail & eCommerce is an expert in TikTok's performance and branding solutions for retail and ecommerce clients across the GCC, particularly in Saudi Arabia. This role focuses on industries such as fashion, electronics, furniture, beauty, and lifestyle retail. The CSM acts as a strategic partner to advertisers, supporting them across the full funnel, from awareness to conversion, while ensuring scalable campaign execution, robust measurement frameworks, and actionable insights that drive sales and long term growth. You will collaborate with Client Partners to design end to end strategies, manage campaign operations, and optimize performance across web and app channels. A strong understanding of web tracking, campaign optimizations, A / B testing, and measurement setup, is critical for success in this role. Responsibilities: <ul> <li>Own and grow post sales relationships with ecommerce and retail advertisers, ensuring measurable performance outcomes and sustainable growth.</li> <li>Partner with Client Partners in pre sales to provide strategic recommendations on campaign architecture, bidding, audience targeting, and creative testing.</li> <li>Develop and optimize strategies to improve ROAS & CPA while maintaining efficiency across performance and branding campaigns.</li> <li>Ensure correct technical setup of Pixel and Events API integrations around data quality, attribution, and cross channel measurement.</li> <li>Conduct A / B testing and incrementality analyses to evaluate the impact of media strategies and guide future investment decisions.</li> <li>Translate performance data into business insights, creating benchmarks, dashboards, and case studies to inform optimization.</li> <li>Lead business reviews with clients to highlight growth opportunities, campaign learnings, and adoption of new TikTok commerce solutions.</li> <li>Collaborate cross functionally with Measurement, Product, and Creative Ops teams to deliver scalable success stories and test new ecommerce features.</li> <li>Champion ecommerce excellence internally by sharing best practices, local market trends, and success stories from KSA and the GCC region.</li> </ul> Minimum Qualifications: <ul> <li>Language & Communication: Due to the nature of the clients and regions this role will be supporting, high fluency in English and Arabic (spoken and written), with strong client facing communication skills is essential.</li> <li>Proven experience in digital marketing, performance advertising, or ecommerce media strategy, with proven results driving growth for retail or ecommerce clients.</li> <li>Strong analytical and problem solving skills, able to turn complex performance data into actionable insights.</li> <li>Hands on experience managing web conversion campaigns and applying measurement frameworks, attribution models, and A / B testing.</li> <li>Deep understanding of the Saudi and GCC ecommerce ecosystem, including seasonal trends, consumer behavior, and key retail moments.</li> </ul> Preferred Qualifications: <ul> <li>Sales oriented mindset with strong account management skills, ideally with experience growing ecommerce clients across competitive verticals.</li> <li>Familiarity with TikTok commerce solutions.</li> <li>Experience running incrementality or conversion lift studies for retail or ecommerce clients.</li> <li>Technical understanding of data tracking, product feed setup, and dynamic ad formats.</li> <li>Strong communication and stakeholder management skills, with the ability to simplify technical concepts for non technical partners.</li> </ul>

Client Solutions Manager (MENA Growth- Retail & eCommerce) - Global Business Solutions (Arabic ...

<div>
 
 Responsibilities
 
 
 About the Client Solutions Team:
 
 The Client Solutions team is dedicated to building scalable, long-term partnerships by delivering best-in-class campaign services and addressing the unique challenges of direct clients and agencies. As a Client Solutions Manager, you will act as a strategic partner and consultant, combining deep product expertise with critical thinking and analytical acumen to drive client success across TikTok&rsquo;s suite of advertising solutions.
 
 
 Our team is composed of digital marketing experts who proactively shape clients' growth strategies, including upsells, renewals, and reactivations. We are trusted advisors who connect key stakeholders, inspire innovation through insights, and foster collaboration that leads to measurable business outcomes and enduring client relationships.
 
 
 Success in this role requires a sharp analytical mindset, strong problem-solving skills, and the ability to thrive in a fast-paced environment. You will be responsible for managing day-to-day client relationships, identifying opportunities, and providing data-driven, scalable solutions that exceed expectations and secure long-term investment.
 
 
 About the role:
 
 The Client Solutions Manager - Retail &amp; eCommerce is an expert in TikTok's performance and branding solutions for retail and ecommerce clients across the GCC, particularly in Saudi Arabia. This role focuses on industries such as fashion, electronics, furniture, beauty, and lifestyle retail.
 
 
 The CSM acts as a strategic partner to advertisers, supporting them across the full funnel, from awareness to conversion, while ensuring scalable campaign execution, robust measurement frameworks, and actionable insights that drive sales and long-term growth.
 
 
 You will collaborate with Client Partners to design end-to-end strategies, manage campaign operations, and optimize performance across web and app channels. A strong understanding of web tracking, campaign optimizations, A/B testing, and measurement setup, is critical for success in this role.
 
 
 Responsibilities:
 
 - Own and grow post-sales relationships with ecommerce and retail advertisers, ensuring measurable performance outcomes and sustainable growth.
 
 - Partner with Client Partners in pre-sales to provide strategic recommendations on campaign architecture, bidding, audience targeting, and creative testing.
 
 - Develop and optimize strategies to improve ROAS &amp; CPA while maintaining efficiency across performance and branding campaigns.
 
 - Ensure correct technical setup of Pixel and Events API integrations around data quality, attribution, and cross-channel measurement.
 
 - Conduct A/B testing and incrementality analyses to evaluate the impact of media strategies and guide future investment decisions.
 
 - Translate performance data into business insights, creating benchmarks, dashboards, and case studies to inform optimization.
 
 - Lead business reviews with clients to highlight growth opportunities, campaign learnings, and adoption of new TikTok commerce solutions.
 
 - Collaborate cross-functionally with Measurement, Product, and Creative Ops teams to deliver scalable success stories and test new ecommerce features.
 
 - Champion ecommerce excellence internally by sharing best practices, local market trends, and success stories from KSA and the GCC region.
 
 
 
 Qualifications
 
 
 Minimum Qualifications:
 
 - Language &amp; Communication: Due to the nature of the clients and regions this role will be supporting, high fluency in English and Arabic (spoken and written), with strong client-facing communication skills is essential.
 
 -Proven experience in digital marketing, performance advertising, or ecommerce media strategy, with proven results driving growth for retail or ecommerce clients.
 
 - Strong analytical and problem-solving skills, able to turn complex performance data into actionable insights.
 
 - Hands-on experience managing web conversion campaigns and applying measurement frameworks, attribution models, and A/B testing.
 
 - Deep understanding of the Saudi and GCC ecommerce ecosystem, including seasonal trends, consumer behavior, and key retail moments.
 
 
 Preferred Qualifications:
 
 - Sales-oriented mindset with strong account management skills, ideally with experience growing ecommerce clients across competitive verticals.
 
 - Familiarity with TikTok commerce solutions.
 
 - Experience running incrementality or conversion lift studies for retail or ecommerce clients.
 
 - Technical understanding of data tracking, product feed setup, and dynamic ad formats.
 
 - Strong communication and stakeholder management skills, with the ability to simplify technical concepts for non-technical partners.
 
 
 
 About TikTok
 
 
 TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.&ZeroWidthSpace;
 
 
 
 
 Why Join Us
 
 
 Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.&ZeroWidthSpace;
 
 We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
 
 &ZeroWidthSpace;
 
 Diversity &amp; Inclusion&ZeroWidthSpace;
 
 TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
</div>

Client Solutions Manager (MENA Growth- Retail & eCommerce) - Global Business Solutions (Arabic Speaking)

Envision Employment Solutions

Envision Employment Solutions is currently looking for a Solution Manager/Director for one of our partners, a global leader in consulting, digital transformation, technology and engineering services.
 
This position requires flexibility to work on US times and flexibility to travel abroad when needed.
 
Responsibilities: 
<ul>
<li>Client-Centric Vision: Clearly articulate a client-centric vision using storytelling and advanced presentation skills.</li>
<li>Business Communication: Demonstrate concise and business-focused written communication and general writing skills.</li>
<li>Competitive Analysis: Understand competitive pressures on price and identify cost levers to deliver the most cost-effective and competitive solutions.</li>
<li>Solution Optimization: Maximize scoring and mitigate competitive advantage by optimizing the solution and response.</li>
<li>Internal Priorities: Understand and address internal priorities and governance.</li>
<li>Requirements Analysis: Undertake requirements analysis and translation to understand service components, standard service offerings, and potential gaps.</li>
<li>Leadership: Lead teams collaboratively to achieve shared outcomes and execute external and internal stakeholder management and communication.</li>
<li>Commercial Understanding: Possess detailed commercial understanding, including terms and conditions (T&Cs) and service schedules, as well as contractual drafting.</li>
<li>Financial Analysis: Conduct detailed price and cost analysis, including internal business case creation.</li>
<li>Coaching and mentoring: Undertake coaching, mentoring and people management of colleagues to develop skills and capabilities.</li>
</ul>
Requirements: 
<ul>
<li>Solution Leadership: Ability to lead a solution across different business units, including internal stakeholder management.</li>
<li>14+ Years of relevant experience.</li>
<li>Solution Deliverability: Work with internal delivery teams to design and articulate solutions that are deliverable once signed.</li>
<li>Creativity: Think creatively to craft solutions that meet customer requirements and differentiate from competitors.</li>
<li>Portfolio Awareness: Apply the company’s portfolio to solutions, making it real and demonstrating our capability to deliver.</li>
<li>Emerging Technologies: Stay aware of the latest developments in emerging technology, automation, and AI, and bring insights and future benefits to new solutions.</li>
<li>Environmental Impact: Consider the environmental impact and sustainability of proposals.</li>
<li>Solution Pricing Strategy: Drive the solution pricing to a winning position, understanding cost levers and how to use them.</li>
<li>Client Business Case: Create and communicate client business cases and benefits realization, including financial analytics and modelling.</li>
<li>External Stakeholder Management: Manage external stakeholders and develop client intimacy through site visits, industry days, and client presentations.</li>
<li>Contract Management: Drive contract closure and transition from sales to delivery, including early life support and hyper-care phases.</li>
<li>Proven Experience: Demonstrated experience in solution architecture or a related role.</li>
<li>Strong Communication Skills: Excellent verbal and written communication skills.</li>
<li>Leadership Abilities: Proven ability to lead cross-functional teams and manage stakeholders.</li>
<li>Commercial Acumen: Strong understanding of commercial terms, conditions, and service schedules.</li>
<li>Analytical Skills: Proficiency in price and cost analysis, financial modelling, and business case creation.</li>
<li>Creative Thinking: Ability to think creatively and innovate solutions.</li>
<li>Technical Knowledge: Awareness of emerging technologies, automation, and AI</li>
</ul>
Benefits: 
<ul>
<li>Competitive Salary based on experience</li>
<li>Social and medical insurance</li>
<li>Learning, development and career progression</li>
</ul>

Solution Manager (English Speaking)

Realatte Digital

Job Description: Client Servicing ManagerPosition: Client Servicing Manager Location: [Andheri East]Job Summary:We are seeking a dynamic and results-oriented Client Servicing Manager to join our team. The ideal candidate will act as the primary point of contact for clients, ensuring seamless communication, strategic planning, and execution of paid media campaigns. This role requires a blend of exceptional client relationship skills, deep knowledge of paid media platforms, and analytical expertise to drive performance and exceed client expectations.Key Responsibilities:<ul><li>Client Relationship Management:</li><li>Serve as the primary liaison between the agency and clients, maintaining strong and trusting relationships.</li><li>Understand client objectives, KPIs, and challenges, and proactively offer solutions to meet and exceed goals.</li><li>Conduct regular client meetings, presentations, and performance reviews.</li><li>Paid Media Strategy &amp; Execution:</li><li>Develop and implement comprehensive paid media strategies across platforms (Google Ads, Facebook, Instagram, LinkedIn, etc.).</li><li>Collaborate with internal teams to ensure campaign alignment with client objectives and brand guidelines.</li><li>Manage budgets effectively, optimizing campaigns for ROI and other performance metrics.</li><li>Campaign Management &amp; Optimization:</li><li>Oversee the setup, tracking, and management of paid media campaigns.</li><li>Continuously analyze campaign performance, providing insights and actionable recommendations for improvement.</li><li>Identify trends, audience behaviors, and platform updates to refine strategies.</li><li>Reporting &amp; Analytics:</li><li>Generate detailed performance reports, highlighting key metrics, insights, and ROI.</li><li>Cross-functional Collaboration:</li><li>Work closely with creative, content, and technical teams to deliver cohesive campaign execution.</li><li>Continuous Learning &amp; Innovation:</li><li>Stay updated on the latest paid media trends, tools, and best practices.</li><li>Propose innovative approaches to improve campaign performance and client satisfaction.</li></ul>Requirements:<ul><li>Proven experience (2-5 years) in client servicing or account management within the digital marketing or advertising industry.</li><li>Strong understanding of paid media platforms and tools, including Google Ads, Meta Ads Manager, and LinkedIn Campaign Manager.</li><li>Exceptional communication, presentation, and interpersonal skills.</li><li>Analytical mindset with experience in performance tracking and reporting tools like Google Analytics.</li><li>Ability to manage multiple clients and campaigns in a fast-paced environment.</li><li>Proactive problem-solving skills and attention to detail.</li><li>Bachelor's degree in Marketing, Advertising, Business, or a related field.</li></ul>Job Type: Full-timePay: &#8377;800,000.00 - &#8377;1,000,000.00 per yearExperience:<ul><li>Client Servicing: 3 years (Preferred)</li><li>Digital Marketing Agency: 2 years (Preferred)</li><li>Client Servicing- Paid: 3 years (Preferred)</li></ul>Work Location: In person

Client Servicing Manager

The Kinetic Agency

Client Success Manager (Kinetic Greenhouse)Company: Kinetic Marketing CompanyLocation: Billings, MontanaKinetic is a full-service creative, marketing, and communications agency, committed to providing stand-out marketing solutions around the world while nestled in the heart of downtown Billings, Montana.At Kinetic, we pride ourselves in choosing both clients and employees carefully; we strive to surround ourselves with the most talented and inspiring people around. Joining our close-knit, award-winning team means that you will not only be working on high-profile and exciting projects but will also be making a lasting impact on companies, large and small, that will benefit them for years to come, all while furthering your abilities as a creative marketing professional.Members of Kinetic&rsquo;s high-energy team enjoy a competitive salary and paid medical insurance with health insurance savings account access. Additionally, you will receive paid time off, holidays, career development opportunities, and the chance to work alongside world-class creative colleagues.In late 2023, Kinetic launched Kinetic Greenhouse, a small business division providing packaged services to help bring awareness and revenue to local entrepreneurs. Kinetic Greenhouse has 40+ new clients, growing monthly and providing the same high-quality creative and marketing services from the Kinetic agency to small businesses!Job SummaryThe Client Success Manager is the go-to guy or gal for our small business clients. You oversee the successful execution of projects and maintain strong relationships with Greenhouse clients. As the primary point of contact, you will be responsible for assuring your client roster has a positive relationship with Greenhouse, as well as each project they request is completed in a timely and diligent fashion.In this role, you will be responsible for defining project solutions, setting precise project execution timelines, effectively managing Independent Contractors, maintaining consistent and proactive client communication, and completing internal department projects as needed.Additionally, you will be responsible for client budgets to assure projects are completed within the budget parameters. You are both a leader and a team player, adept at managing your own roster of clients while seamlessly collaborating with the Small Business Director and fellow Client Success Managers to ensure project success. Your passion for helping small business clients thrive is evident, and you readily support the entire small business team whenever needed. Your role is autonomous, meaning you are self-motivated to complete your work on time.You play a crucial role in the culture of both Kinetic and Greenhouse, offering support to your colleagues and clients as needed. Your approach is ego-free, fostering a collaborative and supportive environment where everyone can excel together. As a Client Success Manager, you are hands-on and eager to learn new skills as the company grows. You are enthusiastic about ensuring project completion, whether independently or with the support of Greenhouse team members and Independent Contractors. You continuously bring fresh ideas and innovative processes to the table, demonstrating your excitement and adaptability as we expand. Your proactive approach and willingness to evolve with the company make you a valuable asset to our team.What You Will Do&#9679; Operational Oversight<ul><li>Lead and manage the operational activities of Kinetic Greenhouse.</li><li>Develop and implement efficient processes and workflows to optimize departmental operations.</li><li>Ensure compliance with company policies, procedures, and industry standards.</li></ul>&#9679; Day-to-Day Account Service:<ul><li>Act as the primary point of contact for clients.</li><li>Provide regular updates and address client concerns promptly.</li><li>Define project solutions and sell these solutions to current clients.</li><li>Manage client projects from start to finish.</li></ul>&#9679; Complete Internal Department Projects:<ul><li>Handle internal tasks and projects as required.</li><li>Support the department's overall goals and objectives.</li></ul>&#9679; Collaborate with Team Members:<ul><li>Work closely with the Small Business Director and other Client Success Managers.</li><li>Participate in team brainstorming sessions to provide creative input.</li></ul>&#9679; Contribute to Community:<ul><li>Play a crucial role in the Kinetic and Greenhouse communities.</li><li>Support fellow team members and seek guidance when necessary.</li></ul>&#9679; Generate Innovative Ideas:<ul><li>Develop fresh and creative strategic marketing plans.</li><li>Bring new ideas and processes to the table.</li></ul>&#9679; Adapt and Learn:<ul><li>Embrace learning new skills as the company grows.</li><li>Adapt to changes and contribute to the company's growth.</li></ul>Qualifications and Skills&#9679; One to two years of agency experience in marketing or project management is required&#9679; One year of digital marketing experience&#9679; Entrepreneurial thinking with a bias to action&#9679; Associate degree required&#9679; Bachelor's degree is preferredOther essential qualities:&#9679; You have a proactive approach when it comes to work and are able to self-motivate to reach deadlines&#9679; You have a strong knowledge of digital marketing, understanding the foundation of concepts such as Search Engine Optimization, Google Analytics, etc.&#9679; You have excellent presentation skills, communication capabilities and are able to explaincomplex concepts in a snackable way&#9679; You have an eye for strong creative and know foundational principles of good design and content. Even though you aren&rsquo;t a designer yourself, you can see how the strategy is married with the design and offer insights for improvement.&#9679; You have helped foster a culture of collaborative excellence.&#9679; You are a people person, like to work within a team, and enjoy the back-and-forth challenges of seeing a project through.When You Join Our AgencyMembers of Kinetic&rsquo;s high-energy team enjoy:&#9679; Competitive salary commensurate with experience&#9679; Paid medical insurance&#9679; Contributions to health savings account&#9679; Dental, vision insurance assistance&#9679; Paid time off and holidays&#9679; Flexibility in your schedule&#9679; Career development support&#9679; Comfortable offices in the heart of downtown Billings&#9679; Colleagues motivated to do great things for clientsJob Type: Full-timeBenefits:&#9679; 401(k)&#9679; 401(k) matching&#9679; Dental insurance&#9679; Health insurance&#9679; Health savings account&#9679; Paid time off&#9679; Vision insuranceJob Type: Full-timePay: From $48,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Client Success Manager - Marketing

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