client solutions manager

Aleph Holding

<div><div><div><b>Are you ready to join our digital revolution journey?</b></div>
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<div>At <b>Aleph</b>, we&rsquo;re not just part of the digital advertising landscape&mdash;we&rsquo;re shaping its future. Representing the world&rsquo;s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.</div>
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<div>Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.</div>
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<div>With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you&rsquo;re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.</div><div></div><div><br>
We are looking for a <b>Senior </b><b>Client Solutions Manager</b> to support our team in <b>Cairo</b>!</div></div>
<div><div><h3 class="jobSectionHeader"><b>What You&rsquo;ll Do</b></h3><div><div><ul>
<li>Be the trusted advisor to new and existing clients, leading seamless onboarding and building long-term partnerships.</li>
<li>Design high-impact Google Ads strategies tailored to each client&rsquo;s business goals&mdash;search, display, video, and app campaigns included.</li>
<li>Continuously optimize campaign performance and ROI using smart insights from GA4, Google Ads, and other measurement tools.</li>
<li>Solve problems fast&mdash;whether it's technical troubleshooting or strategic fine-tuning, you'll keep campaigns on track.</li>
<li>Communicate campaign progress and insights clearly, becoming the go-to person for all client questions and guidance.</li>
<li>Ensure Google Ads products and services are delivered smoothly, meeting and exceeding client expectations.</li>
<li>Spot opportunities to grow accounts by recommending new Google Ads solutions aligned with client needs.</li>
<li>Partner closely with internal teams&mdash;sales, tech, support&mdash;to deliver a seamless client experience and improve service delivery.</li>
<li>Stay sharp on the latest Google Ads features, MENA market trends, and competitive moves to keep your advice fresh and forward-thinking.</li>
</ul></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>What You Need For This Role</b></h3><div><div><ul>
<li>Solid hands-on experience with Google Ads, managing campaigns across search, display, video, and app formats.</li>
<li>Strong digital marketing fundamentals with a passion for performance marketing and online strategy.</li>
<li>Proficiency in Google Analytics 4 and tools like Google Tag Manager for smart campaign analysis.</li>
<li>Excellent communication skills in English.</li>
<li>A track record in client-facing roles, where you&rsquo;ve built trusted relationships and made a real impact.</li>
<li>Superb organization skills&mdash;you can manage multiple clients and projects without breaking a sweat.</li>
<li>Collaborative spirit with the ability to work independently when needed.</li>
<li>Familiarity with CRM platforms like Salesforce is a bonus.</li>
<li>A deep understanding of the MENA digital advertising landscape.</li>
<li>Experience working with media agencies or large brands in e-commerce or performance-driven environments.</li>
</ul></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>What Will Make Us Really Love You</b></h3><div><div><ul>
<li>You bring a track record of success in a similar role, with hands-on experience.</li>
<li>You&rsquo;re not afraid to challenge the status quo and bring fresh, out-of-the-box ideas to the table.</li>
<li>You anticipate challenges before they arise and take initiative to find effective solutions.</li>
<li>You have an eye for detail.</li>
<li>You thrive on teamwork but also bring a driven, goal-oriented spirit.</li>
<li>You&rsquo;re genuinely enthusiastic about advertising, ad-tech, and staying ahead of industry trends.</li>
<li>You have the ability to engage and communicate with internal and external stakeholders in a positive and approachable way.</li>
</ul></div></div></div></div><div><div><h3 class="jobSectionHeader"><b>What You&rsquo;ll Love About Us</b></h3><div><div><ul>
<li>We care about your individuality by giving you freedom to grow and create within the company, regardless of your position</li>
<li>Learn from the best: Our state of the art workshops guarantee the latest insights into digital advertising</li>
<li>Be part of a company with a truly global footprint, working with leading brands, platforms, and publishers across 90+ markets.</li>
<li>We foster a dynamic environment where creativity, collaboration, and bold ideas are encouraged and celebrated.</li>
<li>Join a diverse, multicultural team that values and embraces different perspectives, experiences, and talents.</li>
<li>At Aleph, your work directly contributes to connecting brands and consumers in meaningful ways, shaping the future of digital advertising.</li>
</ul></div></div></div></div><div><div><b>Why Join Us?</b></div>
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<div>Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.
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<div></div><div>We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.</div><br>
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<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Senior Client Solutions Manager

LinkedIn

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  LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun &ndash; where everyone can succeed.
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  Join us to transform the way the world works.
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   The role is open to New York City, Chicago or San Francisco.
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  At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
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  LinkedIn Marketing Solutions: We help businesses achieve their marketing ROI objectives with a suite of superior products that includes native advertising and programmatic channels. LinkedIn Marketing Solutions is searching for a Client Solutions Manager (CSM) to manage relationships with our large and often most complex customers. The CSM will leverage their knowledge of online media, communication and relationship building skills, and analytical abilities to provide campaign intelligence and campaign strategy consultation, including identifying areas where LinkedIn can provide more value to our clients.
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  The CSM will be measured by their ability to build, cultivate, and partner with our clients as well as their ability to drive incremental revenue. The CSM is a nimble team player who is comfortable managing multiple clients, campaigns, and projects concurrently.
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  Working collaboratively with their Account Executive(s), the CSM&rsquo;s responsibilities are to:
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   Responsibilities:
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   Build relationships with clients and develop a deep understanding of their business and objectives to provide best-in-class customer engagement.
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   Proactively analyze and optimize customers&rsquo; advertising campaigns and marketing programs to make strategic recommendations to customers and ensure client objectives are met.
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   Provide recommendations and training on targeting, implementation, optimization, and reporting.
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   Leverage technology to drive performance-oriented marketing solutions.
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   Advise on creative and content development, leveraging marketing expertise to maximize performance and delivery.
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   Support customer education including a best-in-class onboarding experience and ad hoc client education.
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   Work effectively with various cross-functional partners in sales, marketing, finance, technical support, product, product marketing and insights to ensure customer success, troubleshoot campaigns and ensure error-free execution.
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   Represent the voice of the customer through collaboration with product teams to influence campaign management tools and ensure customer needs are met.
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   Grow and maintain existing business through renewals, tactical reactivations and upsells.
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   Co-develop a strategic plan for your book of business with your Account Executive.
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   Use data and insights to highlight the value of advertising, demonstrate ROI, and make recommendations for optimizations and additional investment.
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   Inspire innovation by regularly sharing ideas and best practices with peers and sales leaders.
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   Embrace our learning culture to develop yourself as a sales professional and colleague to your peers and internal partners.
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   Travel requirements: approximately 30% for client meetings, industry events, and team collaboration
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   BA/BS degree or equivalent experience
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   3+ years of experience in advertising sales, media buying and planning, or relevant consulting work
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   Preferred Qualifications:
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   5+ years of auction based or programmatic campaign management and optimization experience (i.e. Social, Google Adwords, SEO/PPC, ad exchange/trading desks)
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   Experience in media account management
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   Demonstrated analytical background and experience with statistical analysis, return on investment modeling, and advertising/media analytics
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   Ability to think strategically with a proven track record of providing consultative and data-driven solutions
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   Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
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   Ability to work independently and collaborate cross-functionally
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   Experience in Healthcare vertical
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   Experience working with large customers
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   Suggested Skills:
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   Campaign Optimization
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   Digital Advertising
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   Digital Marketing
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   Media Account Management
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  LinkedIn is committed to fair and equitable compensation practices.
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  The pay range for this role is $113,000 to $163,000 (On Target Earnings). Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.
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  The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.
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  Additional Information
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   Equal Opportunity Statement
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  We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
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  LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
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  If you need a Reasonable Accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us and describe the specific Accommodation requested for a disability-related limitation.
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  Fill out an Accommodation request here: https://app.smartsheet.com/b/form/b660a0327d044969abfd7a4e73d15c36
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  Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:
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   Documents in alternate formats or read aloud to you
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   Having interviews in an accessible location
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   Being accompanied by a service dog
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   Having a sign language interpreter present for the interview
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  A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.
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  LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.
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   San Francisco Fair Chance Ordinance &ZeroWidthSpace;
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  Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.
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   Pay Transparency Policy Statement &ZeroWidthSpace;
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  As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.
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   Global Data Privacy Notice for Job Candidates &ZeroWidthSpace;
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  Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
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Client Solutions Manager, Large Customer, Marketing Solutions

Swiss American CDMO

<div><p><b>Position Summary:</b> As a key ambassador for Swiss American CDMO (SA), the Client Services Manager II (CSM II) plays a pivotal role in fostering and maintaining strong client relationships. The CSM II is accountable for ensuring client satisfaction with SA's finished goods and services, acting as the primary point of contact throughout the entire client lifecycle. This role demands a proactive and collaborative approach, requiring the CSM II to proactively communicate project status, anticipated changes, and effectively guide clients through all phases of the finished goods production process.</p><p><b>
Essential Duties and Responsibilities:</b></p><ul><li><b>
Process Management / Set-up of Client Account to the SA process to maximize commercialization success:</b></li></ul><ul><li>
Be the subject matter expert on the SA process. Provide necessary internal information re: company&rsquo;s capability, capacity, technical information transfer, etc. for drug and medical device development.</li>
Be the internal client advocate <li>- know client strategy and communicate effectively to enable internal SA people and process to deliver. CSM II must be able to help direct the working teams and resources, anticipate and mitigate potential delays, while never losing sight of the responsibility to SA to deliver on time and on budget.</li><li>
Capable of handling 5-8 clients, and 2-4 prospects and/or leads &ndash; with limited supervision/assistance. Timeline on managing quantity and complexity of client roster is earned post initial training and demonstration.</li><li>
Serve as the hub within SA to critical internal departments e.g., RID, Quality, Regulatory, Production, Shipping, Procurement, and other groups. Drive internal discussion and alignment on change management and when necessary, involve subject matter experts in client discussions.</li><li>
Be an active contributor to Swiss American Site Objectives and contribute to department&rsquo;s role in the Quarterly Management Review, Forecasting, and other important client services deliverables.</li><li>
Maintain current project-related information in Company systems.</li><li>
Be able to effectively discern when to escalate concerns to Management.</li><li>
Other duties may be assigned.
</li><li><b>Customer engagement and Communications:</b><ul><li>
With limited supervision, the CSM II will maintain regular, frequent client interactions, based on demand; requires timely (no later than 24 hours following request or contact) and accurate response to all client correspondence.</li><li>
Professional client communication always: written, verbal, video, in person as needed.
</li><li>CSM II must know the client products. Product Management experience is critical here to know key product ingredients, claims, unique benefits, and points of differentiation from competitive brands. From a business perspective, CSM II must know the clients&rsquo; business drivers, financial implications, and channel strategies (particularly those that involve physicians (e.g., Dermatologist) or provider (e.g., Clinics).</li><li>
Ability to effectively present information and respond to questions from internal and external Management, Customers, Clients, and cross-functional colleagues. Ability to draft client ready reports, presentations, and analysis.</li><li>
Must be comfortable and confident in articulation of the Swiss American CDMO story. The history, points of differentiation and support to drive corresponding quotation/proposals or capabilities presentations.</li><li>
Other duties may be assigned.
</li><li><b>Utilize business insights and understanding of healthcare market, customer business drivers to optimize go to market strategy within the SA infrastructure:</b><ul><li>
Understand client&rsquo;s business; healthcare market drivers of that business; product requirements; and potential adjacencies to anticipate and manage product demand needs.
</li><li>Provide client-oriented solutions with alignment across the organization to deliver ON TIME completion of order.</li><li>
Understand client product strategy and roadmap for growth in detail and be prepared with scenario building options that are specific to each customer and their industry/market. Understand potential client healthcare reimbursement models, channels, and potential areas of growth and risk.
</li><li>Analyze and interpret reports for weekly and monthly reporting requirements of customer &ndash; with limited supervision.</li><li>
Other duties may be assigned.
</li></ul></li><li><b>Manage financial overview of each client account to drive the SA business forward and with success:</b><ul><li>
Proficient in Excel, specifically in the ability to calculate figures indicating and assessing client business opportunity, profitability, and standing; create, update, formulate and format spreadsheets; and be able to maintain client project P&amp;Ls.</li><li>
Quotation creation, pricing development and the corresponding discussions and negotiations with clients are part of this role, with appropriate sales/manager/executive level support.</li><li>
Track and trend sales, adjust sales movement and weekly events, reporting to cross-functional team, business unit and Management. Contribute and maintain the customer database and systems within CSM II&rsquo;s responsibility.
</li><li>Ensuring that all client contracts and agreements are followed and fulfilled. Particularly around change issues, assessing fees for changes and managing current pricing.</li><li>
Ability to define problems, collect data, establish facts, and draw valid conclusions impacting profitability and inefficiency, while expressing them in both writing and a professional dialogue.</li><li>
Navigate and optimize the proposal and quote process, including taking part in development of pricing study to expedite the optimal work product for delivery to client.</li><li>
Other duties may be assigned.
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Bachelor's degree in a relevant field (e.g., Business, Life Sciences, Healthcare) or equivalent.</li><li>
Minimum of 5 years of experience in a client-facing role within a CDMO.</li><li>
Experience in product management, project management, client services, or sales is highly preferred.</li><li>
Experience in a Contract Development and Manufacturing Organization (CDMO) or Contract Manufacturing Organization (CMO) is REQUIRED.</li><li>
Excellent written and verbal communication skills in English.</li><li>
Ability to effectively present information to diverse audiences (clients, colleagues, leadership).</li><li>
Strong analytical and problem-solving skills with the ability to analyze data and draw conclusions.</li><li>
Understanding of basic financial concepts (e.g., gross margin, overhead).</li><li>
Ability to analyze complex situations, identify root causes, and develop effective solutions.</li><li>
Strong decision-making and problem-solving skills.</li><li>
Ability to think critically and strategically.</li><li>
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).</li><li>
Experience with CRM systems, project management software, and other relevant business applications.</li><li>
While this role does not have direct supervisory responsibilities, it may involve coaching and mentoring junior team members (CSM I, CS Support Specialists) on client service processes and best practices.</li></ul><p><b>
Work Environment:</b></p><p>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.</p><p><b>
Physical Demands:</b></p><p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms. The vision requirements include close vision for heavy computer use.</p><p>
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.</p></div>

Client Services Manager II

Geometry Home Furniture Manufacturing LLC

<p>Geometry Home Furniture Manufacturing LLC is seeking a proactive <b>Client Acquisition Manager</b> to support the growth of our furniture, joinery, and interior solutions business. The role focuses on identifying new business opportunities, building relationships with potential clients, and generating project inquiries within the residential, commercial, hospitality, and retail sectors.</p><p>The ideal candidate should have experience in business development within the furniture, joinery, interior design, fit-out, or construction industry and be confident in developing new client relationships and project opportunities.</p><p><b>Key Responsibilities</b></p><ul><li>Identify and develop new business opportunities for furniture, joinery, and interior projects</li><li>Build and maintain relationships with property developers, consultants, architects, interior designers, contractors, and corporate clients</li><li>Generate project inquiries and arrange meetings with prospective clients</li><li>Present company products, services, and capabilities to potential customers</li><li>Coordinate with estimation, design, and project teams to prepare proposals and quotations</li><li>Follow up on leads, quotations, and ongoing business opportunities</li><li>Maintain an organized pipeline of prospects and project opportunities</li><li>Monitor market trends and identify potential areas for business growth</li><li>Attend industry events, exhibitions, and networking activities when required</li></ul><p><b>Requirements</b></p><ul><li>Previous experience in business development, client acquisition, sales, or account management within the furniture, interior design, joinery, fit-out, or construction industry</li><li>Strong communication and relationship-building skills</li><li>Experience generating leads and developing business opportunities</li><li>Ability to manage multiple client interactions and follow-ups</li><li>Good negotiation and presentation skills</li><li>Proficiency in MS Office applications</li><li>UAE driving license</li></ul><p><b>Preferred</b></p><ul><li>Existing professional network within the UAE furniture, interior design, fit-out, real estate, hospitality, or construction sectors</li><li>Experience working with furniture manufacturing, joinery, or interior fit-out companies</li></ul><p><b>Benefits</b></p><ul><li>Competitive salary</li><li>Medical insurance</li><li>Annual leave and end-of-service benefits as per UAE Labor Law</li><li>Career development opportunities</li></ul><p>Work Location: In person</p>

Client Acquisition Manager - Interior / Joinery / Fit-out

Zones IT Solutions

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  Description
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 Company Overview:
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 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
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 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
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 For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
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 What you&rsquo;ll do as the Client Success Manager 1:
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 Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
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 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
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   Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner
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   Create quotes and orders flawlessly.
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   Meet or exceed customer/contract SLAs on Quote delivery
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   Meet or exceed customer/contract SLAs on Order placement
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   Continuously monitor open orders and expedite where needed
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   Provide comprehensive and timely communication to customers and Sales
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   Relationship Building &ndash; Develop solid relationships with Zones customers.
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   Interact with customers on a daily basis.
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   Establish relationships with multiple people in multiple departments
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   Constantly communicate outstanding orders, constraints and alternatives.
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   Coordinate and encourage Zones team member interactions with accounts
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   Customer Service &ndash; Provide for Customer operational and reporting needs.
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   Provide proactive action to provide 5 star service.
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   Have a complete understanding of the Zones Service Catalog
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   Be the first and primary line of contact on all customer issues and concerns
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   Engage Sales to coordinate communication of service and needs.
  </li>
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   Ensure that timely and impactful reporting is provided to the customer
  </li>
  <li>
   Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.
  </li>
  <li>
   Ensure custom catalog maintenance on Zones Connect
  </li>
  <li>
   Process project worksheets for inventory allocations
  </li>
  <li>
   Monitor and coordinate inventory management activities. (Hardware)
  </li>
  <li>
   Monitor and provide support activities on Customer contracts (Software)
  </li>
  <li>
   Project Management &ndash; Conduct account planning and coordination of needs.
  </li>
  <li>
   Actively participate in pipeline growth and maintenance activities
  </li>
  <li>
   Uncover future needs through constant value driven interactions.
  </li>
  <li>
   Understand account dynamics and look for ways to increase profitability
  </li>
  <li>
   Understand Zones automation capabilities and look for opportunities to provide those services to customers.
  </li>
  <li>
   Coordinate with PMO or Enterprise Operations on new customer roll outs
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Will Bring To The Team
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in Enterprise level sales
  </li>
  <li>
   Strong customer service skills and commitment to meet or exceed customer requirements
  </li>
  <li>
   Excellent organization skills and process expertise
  </li>
  <li>
   Ability to work in a fast-paced environment and meet aggressive deadlines
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Ability to negotiate, influence, and persuade
  </li>
  <li>
   Analytical with excellent problem-solving skill
  </li>
  <li>
   Ability to work with little or no supervision
   <br/>
   <br/>
  </li>
 </ul>
 Zones offers a comprehensive Benefits package
 <br/>
 <br/>
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 <br/>
 <br/>
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 <br/>
 <br/>
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 <br/>
 <br/>
 Job timings: 9:00 PM to 6:00 AM (Pk time)
 <br/>
 <br/>
</div>


Client Success Manager – 1

Open Door Service Center, Inc.

<p><b>Job Description</b></p><p><b>Case Manager of Client Services</b></p><p>Part-Time &ndash; Paid Hourly</p><p>Monday-Thursday 8 am &ndash; 3:30 pm 30-minute lunch break</p><p><b>Description:</b></p><p>&middot; This position works at the Food Pantry and requires the ability to assist clients in obtaining services from the Open Door Service Center. This position reports to the Executive Director.</p><p><b>Essential Functions: </b></p><ul><li>Interview clients, families, and individuals, to determine the eligibility of services per the Client Service Guidelines.</li><li>Collects data and inputs information into the Client Resource Database.</li><li>Protect and maintain the confidentiality of all information received from clients.</li><li>Completes Emergency vouchers and other authorizations of services needed.</li></ul><p>&middot; Oversees all programs and paperwork for the Service Center, including Thrift Shop Vouchers, Birthday Bag Program, Go with Flow, VIP, TEFAP, and Senior Box. Works with the Client Case Manager to administer in-house food Pantry orders.</p><p>&middot; Works closely with the Volunteer Coordinator on training and securing the receptionist position.</p><p>&middot; Works with the community to build relationships with vendors and partner agencies.</p><p>&middot; Administers the Partner with Purpose Program by building it up, maintaining contact with the partners in the program, and delivering the bags regularly to PD and Fire Departments.</p><ul><li>Attend staff meetings, fundraisers, and all other meetings as needed involving our Community (Interagency, Community Assessments, Resource Fairs). Note: hours may vary with each meeting.</li><li>Maintain and clean the lobby and the front bathroom.</li><li>Lift up to 50 lbs., bend, stoop, and twist.</li><li>other duties as assigned.</li></ul><p><b>Qualifications: </b></p><ul><li>Understand Open Door Service Center&rsquo;s mission.</li><li>Possess the ability to communicate with all individuals, handle difficult situations, and have a compassionate heart.</li><li>Ability to work in a fast-paced office with a large number of clients daily, collect accurate data, make decisions regarding the client's needs, and obtain the necessary services.</li><li>Ability to use Microsoft Excel, Word, and Access.</li><li>Possess strong organizational skills and the ability to work within a team environment.</li></ul><p><b>Education:</b></p><ul><li>Minimum of a high school degree or GED.</li><li>1 year of work with our community or in the Social Service field.</li></ul><p>Job Type: Part-time</p><p>Pay: From $15.00 per hour</p><p>Benefits:</p><ul><li>Employee assistance program</li></ul><p>Work Location: In person</p>

Case Manager Of Client Services

ISTS

<div><p><b>Client Program Lead &mdash; Drive seamless program execution for our clients</b></p><p>
If you enjoy managing complex processes, solving problems, and ensuring every detail is accounted for, this role is built for you. As a Client Program Lead, you&rsquo;ll own program execution for a client&rsquo;s scholarship or education benefits programs, keeping timelines on track, resolving issues quickly, and delivering a smooth experience for both clients and users. You&rsquo;ll coordinate across teams, manage moving parts, and continuously improve how work gets done.</p><p><b>
Why you&rsquo;ll like this role</b></p><ul><li><p><b>
Work that matters:</b> Your work directly supports programs that help individuals access education opportunities</p></li><li><p><b>
Ownership and impact:</b> You are the primary execution owner. What happens in the program is driven by your work</p></li><li><p><b>
Problem-solving in action:</b> You&rsquo;ll identify issues, resolve them quickly, and improve processes to prevent them from happening again</p></li><li><p><b>
Remote-friendly:</b> Fully remote, computer-based work using email, messaging, phone, chat, and video tools.</p></li><li><p><b>
Flexible PTO</b>: Take time off to recharge when you need it.</p></li></ul><p><b>
What you&rsquo;ll do</b></p><ul><li><p>
Manage the full lifecycle of programs for a client, ensuring accurate and timely execution</p></li><li><p>
Configure program rules, workflows, and system setups to meet client requirements</p></li><li><p>
Monitor program activity, track issues, and drive timely resolution of inquiries and tickets</p></li><li><p>
Lead regular reviews of program performance, priorities, and next steps</p></li><li><p>
Deliver reporting and support reconciliations to ensure accuracy and transparency</p></li><li><p>
Maintain strong processes, documentation, and escalation paths to support a smooth user experience</p></li></ul><p><b>
You&rsquo;ll be a great fit if you&hellip;</b></p><ul><li><p>
Enjoy detailed, process-driven work and take pride in getting things right</p></li><li><p>
Can manage multiple priorities while keeping deadlines on track</p></li><li><p>
Communicate clearly and confidently with both internal teams and clients</p></li><li><p>
Like solving problems and improving systems and workflows</p></li><li><p>
Are comfortable using technology, tools, and data to stay organized and effective</p></li></ul><p><b>
Education and Experience</b></p><ul><li><p>
Associate's or Bachelor&rsquo;s degree, or equivalent experience</p></li><li><p>
Three (3) or more years of experience in virtual customer support</p></li><li><p>
Experience in higher education or education-related programs preferred</p></li><li><p>
Five (5) or more years of experience in a service-driven environment</p></li></ul><p><b>
Knowledge, Skills, and Abilities</b></p><ul><li><p>
Strong written and verbal communication skills</p></li><li><p>
Ability to use AI and tools to improve efficiency and workflows</p></li><li><p>
Experience with Zendesk or similar ticketing systems</p></li><li><p>
Strong technical aptitude and comfort working in configurable systems</p></li><li><p>
Basic knowledge of HTML for program configuration</p></li><li><p>
Fluency with Office 365 (Teams, Outlook, Word, Excel, PowerPoint) and SharePoint</p></li></ul><p><b>
Position Type/Expected Hours of Work</b><br>
<br>
This is a full-time, exempt salaried position, and the expected regular business hours are Monday through Friday, 8:00 am to 5:00 pm CT. Hours may be flexible and vary as needed.</p><p></p>
#Workwolf</div>

Client Program Lead

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