client solutions manager

TikTok

Advertising & Sales
 
Client Solutions Manager - Retail & E-commerce - Türkiye & South Asia
 
Location
 :
 
Dubai
 
Employment Type
 :
 
Regular
 
Job Code
 :
 
A111359A
 
Responsibilities
 
About the Client Solutions Team: 
The Client Solutions team is dedicated to building scalable, long-term partnerships by delivering best-in-class campaign services and addressing the unique challenges of direct clients and agencies. As a Client Solutions Manager, you will act as a strategic partner and consultant, combining deep product expertise with critical thinking and analytical acumen to drive client success across TikTok’s suite of advertising solutions.
 
Our team is composed of digital marketing experts who proactively shape clients' growth strategies—including upsells, renewals, and reactivations. We are trusted advisors who connect key stakeholders, inspire innovation through insights, and foster collaboration that leads to measurable business outcomes and enduring client relationships.
 
About the role: 
The Client Solutions Manager - Retail & Ecommerce is an expert in TikTok's performance & branding advertisement products for key clients in the industries such as marketplaces, fashion, electronics, furniture, beauty, price comparison sites and quick commerce apps.
 
The CSM acts as a strategic partner to advertisers, supporting them across the full funnel, from awareness to conversion, while ensuring scalable campaign execution, robust measurement frameworks, and actionable insights that drive sales and long-term growth.
 
You will collaborate with Client Partners to design end-to-end strategies, manage campaign operations, and optimize performance across web and app channels. A strong understanding of web, app tracking, campaign optimizations, A/B testing, and measurement setup, is critical for success in this role.
 
Responsibilities: 
<ul>
<li>Manage and grow post-sale client relationships with Retail & Ecommerce vertical advertisers</li>
<li>Support and work closely with the Client Partners on pre-sale research and pitch with a greater focus on relevant product solutions and advertising strategy</li>
<li>Create and optimize client ad strategies by using a wide range of TikTok for Business product solutions, including organic solutions, branding, brandformance , performance and consideration products</li>
<li>Increase adoption and engagement of TikTok’s auction platform and auction-based tools, providing ongoing technical support and real time analysis</li>
<li>Analyze campaign performance data to offer clients data-driven business insights and, at the same time, use those insights to improve our advertising offerings.</li>
<li>Conduct regular and strategic business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with various internal teams</li>
<li>Keep an accurate record of pending and active campaign plans and maintaining campaign schedules and availability of ad inventory</li>
<li>Act as product champion to drive revenue and adoption in key product and business growth areas, build team level expertise, and actively promote cross-regional/functional exchange and collaboration</li>
<li>Work closely with product and engineering teams to help them troubleshoot client issues during a campaign, provide market feedback, and support TikTok for Business product development</li>
<li>Work closely with creative teams to provide Retail & Ecommerce clients with creative solutions support including creative insights and creative strategies</li>
<li>Work closely with measurement partners and advertisers to develop a solid understanding of how advertisers measure success and help them understand the true value of TikTok</li>
<li>Build trusting relationships and robust communication with external client & agency teams to ensure sustained growth of accounts</li>
<li>Cooperate with the ad policy team to ensure the clients and team are kept up to date on any policy changes and get all support needed</li>
<li>Take responsibility for campaign setup checks, performance monitoring and optimization suggestions for every client in the book of business</li>
<li>Drive and facilitate the adoption of Pixels, MMPs, TikTok Shop where applicable</li>
<li>Put together narratives, workshops and business reviews etc. to educate and upskill clients in charting the way forward</li>
<li>Share client/market/vertical learnings and knowledge across Client Solutions Teams, and beyond where pertinent, through case studies or other ad hoc sharings</li>
<li>Cooperate with the Ad Operation team to ensure a smooth and successful campaign execution, and ensure ad specifications and rates are accurate.</li>
<li>Cooperate with the Organic team to help clients enhance organic presence to complement paid activities</li>
<li>Gather, analyse and present data alongside insights and actionable next steps as part of post campaign reporting or account audits</li>
<li>Proritize tasks by urgency level and impact in alignment with Client Partners</li>
</ul>
Qualifications
 
Minimum Qualifications: 
<ul>
<li>High oral fluency in Turkish and English is required to communicate directly with business partners across the METAP region.</li>
<li>Experience in performance-based campaign management in in-house marketing, digital agencies, platforms or media side.</li>
<li>Deep understanding of user acquisition & performance marketing with a passion for social media, content platforms and Retail & Ecommerce industries.</li>
<li>Proactive attitude and consultative sales skills with excellent project management, organizational, and analytical skills.</li>
<li>Practical and sophisticated hands-on experience in optimization, tracking, attribution, measurement and using major app tracking tools like MMPs such as Adjust, Appsflyer, etc and web tracking tools such as Google Analytics, Omniture, etc.</li>
</ul>
Preferred Qualifications: 
<ul>
<li>Experience diagnosing and solving technical problems with product and engineering teams is a big plus.</li>
<li>Sales oriented mindset with strong account management skills and experience.</li>
<li>Good technical understanding of digital marketing technologies, integrations and infrastructure, ability to effectively translate technical language to non-technical stakeholders.</li>
<li>Hands-on experience with App, CPAS, Shopping Ads, and broader e-commerce marketing.</li>
</ul>
Job Information
 
About TikTok
 
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
 
​
 
Why Join Us
 
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
 
​
 
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
 
​
 
​
 
Diversity & Inclusion
 
​
 
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Client Solutions Manager - Retail & E-commerce - Türkiye & South Asia

<div>
 
 Responsibilities
 
 
 About the Client Solutions Team:
 
 The Client Solutions team is dedicated to building scalable, long-term partnerships by delivering best-in-class campaign services and addressing the unique challenges of direct clients and agencies. As a Client Solutions Manager, you will act as a strategic partner and consultant, combining deep product expertise with critical thinking and analytical acumen to drive client success across TikTok&rsquo;s suite of advertising solutions.
 
 
 Our team is composed of digital marketing experts who proactively shape clients' growth strategies&mdash;including upsells, renewals, and reactivations. We are trusted advisors who connect key stakeholders, inspire innovation through insights, and foster collaboration that leads to measurable business outcomes and enduring client relationships.
 
 
 About the role:
 
 The Client Solutions Manager - Retail &amp; Ecommerce is an expert in TikTok's performance &amp; branding advertisement products for key clients in the industries such as marketplaces, fashion, electronics, furniture, beauty, price comparison sites and quick commerce apps.
 
 
 The CSM acts as a strategic partner to advertisers, supporting them across the full funnel, from awareness to conversion, while ensuring scalable campaign execution, robust measurement frameworks, and actionable insights that drive sales and long-term growth.
 
 
 You will collaborate with Client Partners to design end-to-end strategies, manage campaign operations, and optimize performance across web and app channels. A strong understanding of web, app tracking, campaign optimizations, A/B testing, and measurement setup, is critical for success in this role.
 
 
 Responsibilities:
 
 - Manage and grow post-sale client relationships with Retail &amp; Ecommerce vertical advertisers
 
 - Support and work closely with the Client Partners on pre-sale research and pitch with a greater focus on relevant product solutions and advertising strategy
 
 - Create and optimize client ad strategies by using a wide range of TikTok for Business product solutions, including organic solutions, branding, brandformance , performance and consideration products
 
 - Increase adoption and engagement of TikTok&rsquo;s auction platform and auction-based tools, providing ongoing technical support and real time analysis
 
 - Analyze campaign performance data to offer clients data-driven business insights and, at the same time, use those insights to improve our advertising offerings.
 
 - Conduct regular and strategic business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with various internal teams
 
 - Keep an accurate record of pending and active campaign plans and maintaining campaign schedules and availability of ad inventory
 
 - Act as product champion to drive revenue and adoption in key product and business growth areas, build team level expertise, and actively promote cross-regional/functional exchange and collaboration
 
 - Work closely with product and engineering teams to help them troubleshoot client issues during a campaign, provide market feedback, and support TikTok for Business product development
 
 - Work closely with creative teams to provide Retail &amp; Ecommerce clients with creative solutions support including creative insights and creative strategies
 
 - Work closely with measurement partners and advertisers to develop a solid understanding of how advertisers measure success and help them understand the true value of TikTok
 
 - Build trusting relationships and robust communication with external client &amp; agency teams to ensure sustained growth of accounts
 
 - Cooperate with the ad policy team to ensure the clients and team are kept up to date on any policy changes and get all support needed
 
 - Take responsibility for campaign setup checks, performance monitoring and optimization suggestions for every client in the book of business
 
 - Drive and facilitate the adoption of Pixels, MMPs, TikTok Shop where applicable
 
 - Put together narratives, workshops and business reviews etc. to educate and upskill clients in charting the way forward
 
 - Share client/market/vertical learnings and knowledge across Client Solutions Teams, and beyond where pertinent, through case studies or other ad hoc sharings
 
 - Cooperate with the Ad Operation team to ensure a smooth and successful campaign execution, and ensure ad specifications and rates are accurate.
 
 - Cooperate with the Organic team to help clients enhance organic presence to complement paid activities
 
 - Gather, analyse and present data alongside insights and actionable next steps as part of post campaign reporting or account audits
 
 - Proritize tasks by urgency level and impact in alignment with Client Partners
 
 
 
 Qualifications
 
 
 Minimum Qualifications:
 
 - High oral fluency in Turkish and English is required to communicate directly with business partners across the METAP region.
 
 - Experience in performance-based campaign management in in-house marketing, digital agencies, platforms or media side.
 
 - Deep understanding of user acquisition &amp; performance marketing with a passion for social media, content platforms and Retail &amp; Ecommerce industries.
 
 - Proactive attitude and consultative sales skills with excellent project management, organizational, and analytical skills.
 
 - Practical and sophisticated hands-on experience in optimization, tracking, attribution, measurement and using major app tracking tools like MMPs such as Adjust, Appsflyer, etc and web tracking tools such as Google Analytics, Omniture, etc.
 
 
 Preferred Qualifications:
 
 - Experience diagnosing and solving technical problems with product and engineering teams is a big plus.
 
 - Sales oriented mindset with strong account management skills and experience.
 
 - Good technical understanding of digital marketing technologies, integrations and infrastructure, ability to effectively translate technical language to non-technical stakeholders.
 
 - Hands-on experience with App, CPAS, Shopping Ads, and broader e-commerce marketing.
 
 
 
 About TikTok
 
 
 TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.&ZeroWidthSpace;
 
 
 
 
 Why Join Us
 
 
 Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.&ZeroWidthSpace;
 
 We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
 
 &ZeroWidthSpace;
 
 Diversity &amp; Inclusion&ZeroWidthSpace;
 
 TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
</div>

Client Solutions Manager - Retail & E-commerce  - Türkiye & South Asia

Advertising & Sales
 
Client Solutions Manager (MENA Growth- Retail & eCommerce) - Global Business Solutions (Arabic Speaking)
 
Location
 :
 
Dubai
 
Employment Type
 :
 
Regular
 
Job Code
 :
 
A255872
 
Responsibilities
 
About the Client Solutions Team: 
The Client Solutions team is dedicated to building scalable, long-term partnerships by delivering best-in-class campaign services and addressing the unique challenges of direct clients and agencies. As a Client Solutions Manager, you will act as a strategic partner and consultant, combining deep product expertise with critical thinking and analytical acumen to drive client success across TikTok’s suite of advertising solutions.
 
Our team is composed of digital marketing experts who proactively shape clients' growth strategies, including upsells, renewals, and reactivations. We are trusted advisors who connect key stakeholders, inspire innovation through insights, and foster collaboration that leads to measurable business outcomes and enduring client relationships.
 
Success in this role requires a sharp analytical mindset, strong problem-solving skills, and the ability to thrive in a fast-paced environment. You will be responsible for managing day-to-day client relationships, identifying opportunities, and providing data-driven, scalable solutions that exceed expectations and secure long-term investment.
 
About the role: 
The Client Solutions Manager - Retail & eCommerce is an expert in TikTok's performance and branding solutions for retail and ecommerce clients across the GCC, particularly in Saudi Arabia. This role focuses on industries such as fashion, electronics, furniture, beauty, and lifestyle retail.
 
The CSM acts as a strategic partner to advertisers, supporting them across the full funnel, from awareness to conversion, while ensuring scalable campaign execution, robust measurement frameworks, and actionable insights that drive sales and long-term growth.
 
You will collaborate with Client Partners to design end-to-end strategies, manage campaign operations, and optimize performance across web and app channels. A strong understanding of web tracking, campaign optimizations, A/B testing, and measurement setup, is critical for success in this role.
 
Responsibilities: 
<ul>
<li>Own and grow post-sales relationships with ecommerce and retail advertisers, ensuring measurable performance outcomes and sustainable growth.</li>
<li>Partner with Client Partners in pre-sales to provide strategic recommendations on campaign architecture, bidding, audience targeting, and creative testing.</li>
<li>Develop and optimize strategies to improve ROAS & CPA while maintaining efficiency across performance and branding campaigns.</li>
<li>Ensure correct technical setup of Pixel and Events API integrations around data quality, attribution, and cross-channel measurement.</li>
<li>Conduct A/B testing and incrementality analyses to evaluate the impact of media strategies and guide future investment decisions.</li>
<li>Translate performance data into business insights, creating benchmarks, dashboards, and case studies to inform optimization.</li>
<li>Lead business reviews with clients to highlight growth opportunities, campaign learnings, and adoption of new TikTok commerce solutions.</li>
<li>Collaborate cross-functionally with Measurement, Product, and Creative Ops teams to deliver scalable success stories and test new ecommerce features.</li>
<li>Champion ecommerce excellence internally by sharing best practices, local market trends, and success stories from KSA and the GCC region.</li>
</ul>
Qualifications
 
Minimum Qualifications: 
<ul>
<li>Language & Communication: Due to the nature of the clients and regions this role will be supporting, high fluency in English and Arabic (spoken and written), with strong client-facing communication skills is essential.</li>
<li>Proven experience in digital marketing, performance advertising, or ecommerce media strategy, with proven results driving growth for retail or ecommerce clients.</li>
<li>Strong analytical and problem-solving skills, able to turn complex performance data into actionable insights.</li>
<li>Hands-on experience managing web conversion campaigns and applying measurement frameworks, attribution models, and A/B testing.</li>
<li>Deep understanding of the Saudi and GCC ecommerce ecosystem, including seasonal trends, consumer behavior, and key retail moments.</li>
</ul>
Preferred Qualifications: 
<ul>
<li>Sales-oriented mindset with strong account management skills, ideally with experience growing ecommerce clients across competitive verticals.</li>
<li>Familiarity with TikTok commerce solutions.</li>
<li>Experience running incrementality or conversion lift studies for retail or ecommerce clients.</li>
<li>Technical understanding of data tracking, product feed setup, and dynamic ad formats.</li>
<li>Strong communication and stakeholder management skills, with the ability to simplify technical concepts for non-technical partners.</li>
</ul>
Job Information
 
About TikTok
 
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
 
​
 
Why Join Us
 
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
 
​
 
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
 
​
 
​
 
Diversity & Inclusion
 
​
 
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Client Solutions Manager (MENA Growth- Retail & eCommerce) - Global Business Solutions (Arabic Speaking)

Visa

<div>
 
 Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
 
 
 
 
 Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The Client Success Manager at Visa Acceptance Platform provides high quality technical, service and project support to our partners and clients, demonstrating technical knowledge of Visa Acceptance products and services.
 
 
 
 
 The Client Success Manager will be responsible for taking a proactive approach with an assigned list of high profile clients to ensure they are receiving the most comprehensive support possible.
 
 
 The will support the full breadth of our suite of payment processing and risk management products and services, tailoring the product information to the merchants they support.
 
 
 
 <ul>
 <li>
 Partnership with the Account Executive team, also identifies Visa products and solutions that can help address client operational challenges.
 </li>
 <li>
 Deliver both ad-hoc and proactive Technical Support to an assigned portfolio of Visa Acceptance Platform / CyberSource's key customer base, including troubleshooting and resolution, through phone calls, emails and face-to-face meetings
 </li>
 <li>
 Liaise with clients alongside the commercial Account Manager, representing CyberSource&rsquo;s products and services from both a technical and software integration perspective
 </li>
 <li>
 Manage technical communications with the client&rsquo;s technical team, project team, customer services team and senior executives
 </li>
 <li>
 Proactively resolve business &amp; technical problems
 </li>
 <li>
 Manage new merchant implementations and provide consultative payment guidance to client base
 </li>
 <li>
 Manage technical escalation and issue management with global front-line support teams
 </li>
 <li>
 Meet with existing clients for regular and ad-hoc service related reviews
 </li>
 <li>
 Understand the clients&rsquo; core business and vertical and develop strategies where CyberSource can add value
 </li>
 <li>
 Project-manage larger customer engagements involving internal development teams or third party developers
 </li>
 <li>
 Enter case information into the CRM to ensure appropriate resolution management
 </li>
 <li>
 Offer best practice advice on CyberSource products and services and the vertical
 </li>
 <li>
 Advocate and drive product enhancement requests with our cross-functional teams
 </li>
 <li>
 Achieve and maintain CYBS product / process knowledge expert status
 </li>
 <li>
 Own and maintain Service Delivery Plan for each client
 </li>
 <li>
 Suggest and drive process improvement within the team
 </li>
 </ul>
 
 This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Foundational knowledge of payments processing, high level of professionalism, leadership and interpersonal skills to manage relationships with a variety of internal and client stakeholders.
 </li>
 <li>
 E-commerce acquiring background and Technical Acumen
 </li>
 <li>
 3-5 years payments experience with university degree or equivalent experience
 </li>
 <li>
 Well demonstrated Technical Support or Account Management experience
 </li>
 <li>
 Able to skillfully prioritize and manage concurrent projects and issues.
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Experience in working with cross-functional/cross-departmental and virtual teams
 </li>
 <li>
 Programming language knowledge and Card-not-present (e-commerce or payment gateway) experience is strongly preferred.
 </li>
 <li>
 Self-starter with strong organization and resolution management skills
 </li>
 <li>
 Arabic Speaker preferred
 </li>
 <li>
 Must demonstrate strong complex problem-solving capabilities
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
 
 
 
</div>

Client Success Manager

Advertising & Sales
 
Agency Solutions Manager - Global Business Solutions
 
Location
 :
 
Dubai
 
Employment Type
 :
 
Regular
 
Job Code
 :
 
A184219
 
Responsibilities
 
Team Introduction: 
Join TikTok’s Global Business Solutions team as a Client Solutions Manager, where you will play a pivotal role in helping Agencies and their respective clients achieve their marketing goals and drive growth on one of the world’s fastest-growing platforms. This role requires a strategic, solution-driven approach to building long-term client relationships, where you will advocate for TikTok’s innovative advertising products and strategies.
 
You will act as a trusted advisor, guiding clients through the evolving digital advertising landscape and recommending tailored solutions that align with their business objectives. By leveraging TikTok’s creative capabilities and data-driven insights, you will empower agencies and clients to develop and execute campaigns that drive measurable results and business growth.
 
Responsibilities:Account Management: 
<ul>
<li>Manage and grow post-sale client relationships with key agencies & resellers in the designed market</li>
<li>Manage trusted relationships and give TikTok products' training to key agency & reseller stakeholders</li>
<li>Provide best-in-class service to our Agency & Reseller partners and all internal teams supporting them</li>
<li>Support and work with the sales team on pre-sale pitch strategies</li>
<li>Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with agency & reseller partners, in collaboration with the sales team</li>
<li>Develop insightful industry and product specific case studies and playbooks based on client success.</li>
</ul>
Drive Product Adoption: 
<ul>
<li>Partner with internal stakeholders to Build & Deliver 'Agency & Reseller Success Programs'</li>
<li>Synchronize client's agency plans with internal cross-functional teams' data to develop campaign, media plan, optimization, best practices aligned with agencies and client business goals</li>
<li>Establish the strengths of TikTok's product in the eyes of Agency & Reseller Partners</li>
<li>Serve as an external product consultant educating clients and agencies on product solutions and best practices, and ultimately drive deeper product adoption</li>
<li>Maintain up-to-date knowledge of TikTok’s features and ad units</li>
<li>Proactively lead product update discussions, educate brands and agencies on TikTok’s new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns</li>
</ul>
Campaign Management: 
<ul>
<li>Provide consultation and analysis to help agencies and resellers improve campaign performance and brand result plus maximize opportunities from their client's advertising</li>
<li>Help our agency & reseller partners kick-off campaigns with clients and manage all timelines, assets and opportunities for optimization</li>
<li>Monitor and analyze ad campaigns and proactively take initiative to improve results</li>
<li>Coordinate and collaborate with ad ops, product and R&D teams, etc. internally to ensure a smooth and successful campaign execution</li>
<li>Investigate and work directly with product and engineering teams to help them troubleshoot client issues during a campaign</li>
<li>Analyze campaign performance data to offer clients data-driven business insights and simultaneously use those insights to improve our advertising offerings</li>
<li>Collaborate with internal stakeholders to develop best in class playbooks, strategies, processes</li>
</ul>
Qualifications
 
Minimum Qualifications: 
<ul>
<li>Experience in client-facing roles, with a strong background in digital marketing, account management, or consultancy - Agency background preferred.</li>
<li>Analytical Mindset: Demonstrated ability to use data to drive decisions and optimize campaign performance.</li>
<li>Client-Centric: A natural communicator and relationship builder, committed to delivering solutions that foster client satisfaction and long-term business growth.</li>
<li>Strategic Thinking: Strong problem-solving skills with a keen ability to align marketing strategies with client goals.</li>
<li>Industry Expertise: Deep understanding of the digital marketing ecosystem and trends in the agency sector.</li>
<li>High oral fluency in Arabic is required to communicate directly with business partners, external clients, and agencies across the METAP region, reflecting the nature of the markets this position covers.</li>
</ul>
Preferred Qualifications: 
<ul>
<li>Expertise in managing & presenting Ad Campaigns (META, Google, TikTok etc.)</li>
<li>Experience in the agency ecosystem</li>
</ul>
Job Information
 
About TikTok
 
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
 
​
 
Why Join Us
 
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
 
​
 
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
 
​
 
​
 
Diversity & Inclusion
 
​
 
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Agency Solutions Manager - Global Business Solutions

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple,
 
 
 Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource
 
 
 coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
 
 
 What you&rsquo;ll do as the Customer Success Manager 2:
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Own and manage the customer service experience, Act as the primary point of contact for customer escalations.
 </li>
 <li>
 Creating quotations, processing sales orders, responding to RFQs.
 </li>
 <li>
 Deal Registrations for major OEMs.
 </li>
 <li>
 Maintaining and updating customer price books.
 </li>
 <li>
 Own overall operational account(s) health
 </li>
 <li>
 Internal reporting to ensure key SLA and metrics are being met.
 </li>
 <li>
 Conduct operationally focused business reviews routinely with Account manager and Client.
 </li>
 <li>
 Partner with PMO, Operations Leadership and Supply Chain for deployments, inventory management, and Delivery standards
 </li>
 <li>
 Listen for customer pain points and coordinate the appropriate resources to alleviate.
 </li>
 <li>
 Manage issue resolution and risk mitigation.
 </li>
 <li>
 Provide quick resolution to client concerns.
 </li>
 <li>
 Coordinate with internal operational teams to minimize risks.
 </li>
 <li>
 Performance Management
 </li>
 <li>
 Measure the success of each client-facing process.
 </li>
 <li>
 Ensure support consistency across assigned accounts.
 </li>
 <li>
 Measure performance against SLAs
 </li>
 <li>
 Measure the success of each client-facing process.
 </li>
 <li>
 Own and manage the client operational relationship.
 </li>
 <li>
 Consistent engagement with key operational contacts at the client
 </li>
 <li>
 Understanding of client&rsquo;s needs and Zones operational offerings
 </li>
 <li>
 Provide oversight into all KPI&rsquo;s being tracked for client and then coordinating operational resources to ensure they are being met.
 </li>
 <li>
 Ensuring any client-related issues are properly addressed to the satisfaction of the client.
 </li>
 <li>
 Partner with the Regional Resource Coordinator to monitor client contracted SLA&rsquo;s.
 </li>
 <li>
 Partner with the Regional Resource Coordinator to assign actions with timelines to internal stakeholders regarding any SLAs that are not being met.
 </li>
 <li>
 Ensure account documentation is up to date and accurate.
 </li>
 <li>
 Identify opportunities for account development.
 </li>
 <li>
 Constantly assess internal operations; identify and assign action with timelines around Zones process improvements.
 </li>
 <li>
 Drive account entanglement through the expansion of operational offerings
 </li>
 <li>
 Manage issue resolution and risk mitigation.
 </li>
 <li>
 Coordinate with internal departments and their leaders to provide quick resolution to client concerns through the assignment of actions with timelines to identified individuals in various departments.
 </li>
 <li>
 Present action plan for issue resolution to Account Manager with scheduled follow-ups until resolution achieved.
 </li>
 <li>
 Coordinate with the Account Manager, client, and key Zones internal operational teams to assure risk mitigation around aging inventory, aging payables, and cycle time optimization.
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 3 years of customer service and/or account management experience
 </li>
 <li>
 Familiarity with order fulfillment, corporate purchasing
 </li>
 <li>
 Demonstrated strong communication and proven ability to resolve complex issues in a timely fashion.
 </li>
 <li>
 Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines.
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Experience presenting to top-tier clients.
 </li>
 <li>
 Ability to work with little or no supervision.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer a comprehensive benefits package that includes employee life insurance, health coverage for employees, spouse, and children, along with optional discounted coverage for parents. Additional benefits include, Voluntary Pension Fund Scheme, EOBI, complimentary meals, and access to an in-house gym.
 
 
 We take pride in being an equal opportunity employer and are dedicated to maintaining a workplace free from discrimination of any kind. If you're passionate about driving innovation in IT, sales, engineering, or operations, Zones provide a dynamic and collaborative environment to grow your career.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability.
 
 
 Job timings: 2:00 PM to 10:30 AM (Pk time)
</div>

Client Success Manager – 2

Allfunds Bank

We are looking for • Bachelor s degree in Business, Finance, Economics, or a related field; Master s degree is a plus. • 5+ years of experience in account management, preferably within asset management, fund distribution, or financial services. • Strong understanding of he fund industry, fund structures, regulations and market practices in alternative investments. • Excellent interpersonal, negotiation, and communication skills. • Fluent in English; additional European languages (e.g., Spanish, German and French) are a plus. • Proficiency in CRM tools and Microsoft Office Suite. • Attention to detail, accuracy and efficiency, proactive, problem-solving and client-oriented attitude. Your role in the team As a Key Account Manager (KAM) for Alternative Client Solutions, you will be responsible for managing and growing strategic relationships with asset managers and fund houses. You will act as a trusted advisor, ensuring that Allfunds platform and services align with the evolving needs of our fund partners, while identifying opportunities for mutual growth. Key Responsibilities • Develop and maintain strong, long-term relationships with a portfolio of key clients. • Understand each client s strategic goals, distribution models, and operational needs. • Promote Allfunds Alternative Client Solutions, and value-added services to enhance client engagement. • Coordinate with internal teams (Sales, Product, Operations, Legal, and IT) to ensure seamless service delivery. • Identify cross-selling and upselling opportunities to expand the scope of collaboration. • Monitor market trends and competitor activity to provide strategic insights to clients and internal stakeholders. • Prepare and present regular business reviews, performance reports, and strategic plans. • Ensure client satisfaction through proactive issue resolution and continuous communication You must expect A competitive pay and attractive benefits package. On-going development opportunities in a multinational environment that will inspire you to grow professionally and personally. Wide variety of projects and tasks, ambitious goals, and independence in achieving them. Flexible working conditions Modern office in a convenient location.

FG Alternative Solutions Sr. Specialist 2

Search 10000+ Client solutions manager jobs near you this November. New roles added regularly across leading industries. Apply today.

10000 client solutions manager jobs NEAR_ME

Client Solutions Manager - Retail & E-commerce - Türkiye & South Asia

Client Solutions Manager - Retail & E-commerce - Türkiye & South Asia

Client Solutions Manager (MENA Growth- Retail & eCommerce) - Global Business Solutions (Arabic Speaking)

Client Success Manager

Agency Solutions Manager - Global Business Solutions

Client Success Manager – 2

FG Alternative Solutions Sr. Specialist 2