customer service representative Jobs in Karachi Pakistan

customer service representative

customer sales executive Jobs in Karachi Pakistan

customer sales executive

customer success manager Jobs in Karachi Pakistan

customer success manager

account manager- sales Jobs in Karachi Pakistan

account manager- sales

cmi manager

client success manager

Experts Communication

Job Title: Client Success Partner &ndash; Design SalesLocation: North Nazimabad, Block A, Karachi Shift Timing: 7:00 PM &ndash; 4:00 AM Salary: 100,000 PKR &ndash; 200,000 PKR + Uncapped CommissionTarget: 5k$ to 10k$ Perks: Company-maintained car (based on target achievement)About the Role:We are looking for a Client Success Partner &ndash; Design Sales to join our team and drive long-term relationships with clients in the design industry. This role is ideal for someone with a strong background in sales, account management, or client success, particularly in a design or creative services environment. You will be responsible for ensuring client satisfaction, project success, and business growth by managing accounts, identifying upselling opportunities, and exceeding client expectations.Key Responsibilities:<ul><li>Client Relationship Management:</li><li>Act as the main point of contact for clients, ensuring a smooth and professional experience.</li><li>Build strong, long-term relationships to drive repeat business and referrals.</li><li>Regularly communicate with clients to understand their needs and offer tailored design solutions.</li><li>Sales &amp; Business Growth:</li><li>Identify upselling and cross-selling opportunities for additional design services.</li><li>Work closely with the sales and design teams to craft proposals that align with client goals.</li><li>Meet and exceed sales targets to unlock uncapped commission and growth perks.</li><li>Project Coordination:</li><li>Collaborate with design teams to ensure projects are delivered on time and as per client expectations.</li><li>Manage project timelines, updates, and client feedback efficiently.</li><li>Ensure top-tier customer experience by addressing concerns proactively.</li><li>Data &amp; Reporting:</li><li>Maintain accurate records of client interactions and project milestones using CRM tools.</li><li>Analyze client data to identify patterns, growth opportunities, and areas for improvement.</li></ul>Required Qualifications:<ul><li>Experience:</li><li>2&ndash;3 years of experience in client success, account management, or sales.</li><li>Prior experience in design services, creative agencies, or digital marketing is preferred.</li><li>Proven track record in managing client accounts and achieving sales targets.</li><li>Skills &amp; Competencies:</li><li>Excellent communication and negotiation skills to maintain strong client relationships.</li><li>Strong understanding of design concepts to recommend appropriate solutions.</li><li>Highly organized and detail-oriented, capable of managing multiple clients at once.</li><li>Proficiency in CRM tools (e.g., HubSpot, Salesforce) and project management tools (e.g., Trello, Asana).</li><li>Problem-solving mindset with a results-driven approach.</li></ul>Perks &amp; Benefits:<ul><li>Competitive salary: 100,000 PKR &ndash; 200,000 PKR + Uncapped Commission</li><li>Performance-based perks: Company-maintained car upon achieving targets</li><li>Growth opportunities with fast-track career progression based on performance</li><li>Collaborative and dynamic work environment</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs200,000.00 per monthWork Location: In person

Client Success Partner-Design Sales

Horizon Tech

We're seeking a dynamic Account Manager who will serve as the strategic bridge between our clients and internal teams. This role combines traditional account management with hands-on project coordination and technical client success management. You'll be the central hub of knowledge, accountability, and client satisfaction across all digital project deliverables.This is a leadership-track position where you'll own the complete client experience from onboarding through project delivery, ensuring every client relationship drives both satisfaction and business growth.ResponsibilitiesClient Relationship Management<ul><li>Serve as the primary point of contact and strategic advisor for assigned client accounts.</li><li>Build and maintain strong, long-term client relationships that drive retention and expansion.</li><li>Conduct regular business reviews and strategic planning sessions with key stakeholders.</li><li>Identify opportunities for account growth, upselling, and cross-selling services.</li><li>Manage contract renewals, negotiations, and expansion discussions.</li></ul>Project Leadership &amp; Execution<ul><li>Develop comprehensive project plans outlining key milestones, deliverables, and resource requirements.</li><li>Collaborate with internal teams to create detailed project strategies and realistic timelines.</li><li>Oversee end-to-end project execution, monitoring progress and ensuring on-time delivery.</li><li>Allocate resources effectively across team members and tools to meet project deadlines.</li><li>Identify potential risks and challenges, and implement proactive solutions for project success.</li></ul>Client Success &amp; Quality Assurance<ul><li>Maintain detailed documentation of each client's goals, objectives, KPIs, and project timelines.</li><li>Ensure all client projects are properly tracked and visible in project management systems.</li><li>Conduct thorough quality assurance testing on all deliverables before client presentation.</li><li>Translate client requirements into clear, actionable specifications for technical teams.</li><li>Provide regular, proactive updates to clients on project progress and milestones.</li></ul>Strategic Communication &amp; Collaboration<ul><li>Partner with operations teams to refine processes, deadlines, and accountability systems.</li><li>Work closely with technical teams to ensure client needs are accurately translated into deliverables.</li><li>Provide structured feedback and clear communication channels between all project stakeholders.</li><li>Protect team productivity by filtering client requests into actionable, prioritised tasks.</li></ul>Must Haves<ul><li>Bachelor's degree in Business, Marketing, Communications, or related field</li><li>3-5 years of account management, client success, or project management experience</li><li>Proven track record in managing B2B client relationships and driving account growth.</li><li>Experience with digital marketing or technology services preferred</li><li>Proficiency with project management tools (ClickUp, Asana, Monday.com, or similar)</li><li>Strong understanding of digital project workflows and quality assurance processes</li><li>Experience with GoHighLevel CRM and client communication platforms</li><li>Basic understanding of web technologies and digital marketing concepts.</li><li>Advanced proficiency in Microsoft Office Suite and Google</li><li>Strategic Thinking: Ability to understand client business goals and translate them into actionable project plans</li><li>Detail-Oriented: Exceptional attention to detail with strong organisational and documentation skills</li><li>Communication Excellence: Outstanding written and verbal communication skills with the ability to manage multiple stakeholder relationships</li><li>Problem-Solving: Proactive approach to identifying and resolving challenges before they impact client satisfaction</li><li>Leadership: Natural ability to coordinate teams and drive accountability without direct authority</li><li>Adaptability: Comfortable working in a fast-paced environment with changing priorities and requirements.</li></ul>Other Details<ul><li>Job Timings: On-site evening night shift following US EST</li><li>Office location: Off to Shahrah-e-Faisal, PECHS, Karachi</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs200,000.00 per monthApplication Question(s):<ul><li>Are you available for an on-site evening night shift? </li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>account management, client success, or project management : 3 years (Required)</li><li>GoHighLevel CRM : 1 year (Preferred)</li><li>project management tools (ClickUp, Asana, Monday.com): 2 years (Required)</li></ul>Language:<ul><li>English fluently (Required)</li></ul>Work Location: In person

Account Manager - Digital Client Success & Project Leadership

BlueLeaf Technologies

About Qureos&nbsp;&nbsp;Qureos is an AI-powered hiring platform that helps employers discover, evaluate, and hire talent faster and more effectively. Our mission is to make hiring outcomes predictable by using AI to match qualified candidates to roles based on skills, potential, and outcomes — not guesswork.&nbsp;&nbsp;We’re growing rapidly across MENA and the US, and we’re looking for a Customer Success Manager (CSM) who will be the trusted advisor to our clients — ensuring they see measurable value and success from Qureos’ solutions.&nbsp;&nbsp;Role Overview&nbsp;&nbsp;As a Customer Success Manager at Qureos, you will own the entire post-sale customer lifecycle — from onboarding and adoption to renewal and expansion. You’ll act as a consultant and partner to our clients, helping them define the right hiring outcomes, optimize their job postings, and make the most of the Qureos platform. You’ll manage a portfolio of mid-market and enterprise customers across MENA and the US, ensuring each customer achieves their business objectives and renews successfully.&nbsp;&nbsp;Responsibilities&nbsp;&nbsp;<ul><li>Own the full customer lifecycle: Lead onboarding, adoption, renewals, and expansion across your assigned accounts (30+).&nbsp;</li><li>Drive measurable value: Ensure customers achieve their hiring and efficiency goals using Qureos’ AI-powered platform.&nbsp;</li><li>Consult with customers: Provide expert guidance on job roles, expectations, and outcome-driven hiring strategies.&nbsp;</li><li>Customer advocacy: Represent customer needs internally to influence product development, marketing, and sales strategies. Retention and growth: Maintain high renewal rates, drive adoption, and identify expansion opportunities.&nbsp;</li><li>Cross-functional collaboration: Partner with Sales, Product, and Marketing to deliver a seamless customer experience.&nbsp;</li><li>Success reporting: Track key metrics such as retention, adoption, satisfaction, and revenue expansion.&nbsp;</li></ul>&nbsp;What We’re Looking For&nbsp;&nbsp;<ul><li>Experience: 4–7 years in Customer Success or Account Management in B2B SaaS, HR Tech, ATS, or AI-based products.&nbsp;</li><li>Customer-centric mindset: Strong ability to understand client goals, consult strategically, and manage executive relationships.&nbsp;</li><li>Analytical skills: Able to translate qualitative and quantitative insights into actionable recommendations.&nbsp;</li><li>Communication: Exceptional written and verbal communication skills in English (Arabic is a plus). Tools: Experience with CRM and success platforms (HubSpot, Zoho, or similar).&nbsp;</li><li>Mindset: Ownership, speed, clarity, and a builder mentality — someone who thrives in a high-growth startup environment.&nbsp;</li></ul>&nbsp;Why Qureos?&nbsp;&nbsp;Join a high-growth startup that’s redefining how hiring is done. Be part of a diverse, remote-first team working across MENA, the US, and beyond. Competitive compensation with equity — your success grows with Qureos’. Opportunity to shape customer success practices and influence global impact.

Customer Success Manager

Qureos

About Qureos&nbsp;Qureos is an AI-powered hiring platform that helps employers discover, evaluate, and hire talent faster and more effectively. Our mission is to make hiring outcomes predictable by matching candidates to roles based on skills, potential, and outcomes&nbsp; not guesswork.We are rapidly scaling across MENA and the US, and we’re looking for a Customer Success Manager (CSM) who will serve as a trusted advisor to our clients and ensure they achieve measurable success with Qureos. Role Overview&nbsp;As a Customer Success Manager, you will manage the entire post-sale customer lifecycle&nbsp;onboarding, adoption, renewal, and expansion. You’ll work as a consultant to our clients, helping them define hiring goals, optimize job postings, and maximize value from the platform.You will manage a portfolio of mid-market and enterprise customers across MENA and the US, ensuring they meet their business objectives and renew successfully.&nbsp;Key Responsibilities&nbsp;- Own the customer lifecycle: Lead onboarding, adoption, renewals, and expansion across30+ accounts.- Drive measurable outcomes: Ensure customers achieve their hiring and efficiency goals using Qureos’ AI-powered platform.- Act as a strategic consultant: Guide customers on job roles, hiring expectations, and outcome-driven hiring strategies.- Champion customer advocacy: Represent customer needs internally to influence product, marketing, and sales decisions.- Retention &amp; growth: Maintain high renewal rates, increase platform adoption, and identify upsell opportunities.- Cross-functional collaboration: Work closely with Sales, Product, and Marketing to deliver a seamless customer experience.- Track success metrics: Report on retention, adoption, satisfaction, and revenue expansion.What We’re Looking For- Experience: 4–7 years in Customer Success or Account Management (B2B SaaS, HR Tech, ATS, or AI solutions preferred).- Customer-centric: Ability to understand client goals, manage executive relationships, and consult strategically.- Analytical mindset: Comfortable using data (qualitative + quantitative) to drive recommendations.- Communication: Excellent written and verbal English (Arabic is a plus).- Tools: Experience with CRM and customer success platforms (HubSpot, Zoho, or similar).- Mindset: Ownership, speed, clarity, and a builder mentality -&nbsp;thrives in a high-growth startup environment.&nbsp;Why Qureos?&nbsp;- Be part of a fast-scaling startup transforming how hiring is done - Work with a diverse, remote-first team across MENA and the US - Competitive compensation + equity -&nbsp;your success grows with Qureos - Opportunity to shape customer success practices and drive global impact

About Qureos Qureos is on a mission to accelerate careers and help organizations hire smarter. We connect talent with opportunities and enable businesses to find, onboard, and manage exceptional professionals efficiently.We’re looking for a Customer Success Specialist who can bring structure, clarity, and impact to our customer success function. The ideal candidate will be responsible for ensuring smooth client onboarding, maintaining strong client relationships, and collaborating cross-functionally to deliver exceptional service. &nbsp;Key Responsibilities&nbsp;<ul><li>Lead the end-to-end client onboarding process, ensuring a seamless experience from kick-off to delivery.</li><li>Build and maintain strong relationships with clients, acting as their primary point of contact.</li><li>Understand client goals and translate them into actionable plans across internal teams.</li><li>Collaborate closely with Sales, Product, and Delivery teams to ensure alignment and execution excellence.</li><li>Establish processes, tools, and documentation to bring structure and efficiency to the customer success function.</li><li>Monitor client satisfaction and proactively identify opportunities for improvement or upselling.</li></ul>&nbsp;Requirements&nbsp;<ul><li>Bachelor’s degree in Business, Marketing, Communications, or a related field. 3–4 years of experience in Customer Success, Account Management, or a similar client-facing role.</li><li>Excellent English communication skills, both written and verbal, are essential.</li><li>Strong organizational and problem-solving skills with a structured, process-driven mindset.</li><li>Ability to thrive in a fast-paced, dynamic environment and collaborate across teams.</li><li>Based in Karachi, Pakistan (preferred).</li></ul>&nbsp;Why Qureos Join a purpose-driven company redefining how people grow their careers and how organizations find talent. You’ll work with a passionate, innovative team that values collaboration, creativity, and continuous learning.

Customer Success Lead

ALLSTAR TECHNOLOGY

&quot;Technical Account Manager.&quot;This person would act as the bridge between the development team and the client, handling day-to-day communication, monitoring feedback, and ensuring that technical requests are managed efficiently without requiring higher management direct involvement in every detail.Responsibilities and Duties:<ul><li>Primary Point of Contact (POC): Serve as the main point of contact for all technical communications between the client and the development team, ensuring timely and effective responses to inquiries, issues, and requests.</li><li>Project Monitoring: Regularly monitor project management tools (e.g., PT, emails, Teams and Slack) for updates, feedback, and issues reported by the client, and ensure these are addressed promptly by the appropriate technical team members.</li><li>Team Coordination: Work closely with the technical lead to discuss any technical challenges, relay client feedback, and ensure that the development team is aligned with the client's needs and expectations.</li><li>Availability: Ensure consistent availability and diligence in tracking project updates. Collaborate closely with the development team to prepare prompt and accurate responses. Be mindful of US client working hours and ensure you are available to address any urgent matters during those times.</li><li>Issue Resolution: Identify, prioritize, and coordinate the resolution of any issues or bugs reported by the client, working with the technical lead and the development team to provide solutions efficiently.</li><li>Client Communication: Handle routine communications with the client, including responding to technical queries, providing updates on progress, and addressing any concerns. Escalate critical issues to you as needed.</li><li>Documentation and Reporting: Maintain accurate records of all communications, decisions, and changes related to the project. Prepare reports or summaries as required to keep all stakeholders informed.</li><li>Continuous Improvement: Proactively identify areas for improvement in communication, processes, and project management to enhance overall efficiency and client satisfaction.</li></ul>Qualifications:<ul><li>Strong background in technical project management or account management, preferably in a software development environment.</li><li>Excellent communication and interpersonal skills, with the ability to translate technical information for non-technical stakeholders.</li><li>Experience working with project management tools and collaboration platforms.</li><li>Strong problem-solving skills and the ability to work under pressure.</li><li>Ability to work closely with a technical team and understand complex technical issues.</li></ul>Job Type: Full-timePay: From Rs100,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Technical Account Manager: 2 years (Preferred)</li></ul>Work Location: In person

Technical Account Manager

CONEXION (SMC-PVT.) LIMITED

About the RoleWe are looking for a dynamic and customer-focused Customer Success Executive to join our growing team. The ideal candidate will be responsible for building strong relationships with clients, ensuring their satisfaction, and delivering excellent service at every interaction.This role is perfect for someone who enjoys communication, problem-solving, and working in a fast-paced, people-oriented environment.Key Responsibilities<ul><li>Act as the primary point of contact for clients and handle their queries promptly and professionally.</li><li>Build and maintain long-term relationships with existing and new clients.</li><li>Coordinate with internal teams to ensure smooth execution of client requests and projects.</li><li>Understand client needs and provide tailored solutions to enhance satisfaction.</li><li>Prepare and share regular reports, feedback, and updates with clients and management.</li><li>Identify opportunities to upsell or cross-sell services where appropriate.</li><li>Resolve client concerns efficiently while maintaining a positive relationship.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving abilities and attention to detail.</li><li>A positive attitude with a passion for customer success.</li><li>Prior experience in client servicing, customer support.</li><li>Underage candidates can also apply</li></ul>What We Offer<ul><li>Competitive salary and performance-based incentives.</li><li>Opportunity to work with a supportive and collaborative team.</li><li>Continuous learning and growth opportunities.</li><li>A positive and inclusive work culture</li><li>Free commute for female staff</li><li>Training will be provide.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs150,000.00 per monthWork Location: In person

Customer Success Executive

Explore 1085+ Client success manager in Karachi Pakistan this November. Find roles across top companies and apply now to boost your career.

1085 client success manager jobs IN Karachi Pakistan

Client Success Partner-Design Sales

Account Manager - Digital Client Success & Project Leadership

Customer Success Manager

Customer Success Manager

Customer Success Lead

Technical Account Manager

Customer Success Executive