client success manager

GHA Marketing Ltd

Company DescriptionHG Marketing Ltd, a leading podcast agency, is expanding our team to help marketers and entrepreneurs generate leads through their B2B podcasts. We specialize in creating great content and building systems to generate leads with podcasts.Job Description This is a full-time role located in Lahore. The Podcast Success Manager will be responsible for ensuring the quality organic content submitted to clients, including audio, video, and written content.<ul><li>Plan, organize, and maintain content calendars for client podcasts</li><li>Submit raw files for editing, oversee the process, and ensure adherence to client instructions and quality standards</li><li>Ensured all client-delivered assets undergo rigorous quality checks and reviews</li><li>Plan and publish episodes across platforms like YouTube, Spotify, and Apple Podcasts, including creating episode pages with transcripts and embedded media</li><li>Design or oversee the creation of thumbnails and manage social media posts to promote episodes effectively</li><li>Review edited content for quality and client compliance, managing revisions as necessary</li><li>Track podcast performance metrics and present reports to leadership for insights and improvement</li><li>Act as the primary contact for clients, addressing their needs and keeping them updated on project milestones</li><li>Work closely with editors and content creators to deliver high-quality podcast content</li></ul>Requirements:<ul><li>Social Media Marketing and Social Media Optimization (SMO) skills</li><li>Proficiency in content planning, editing oversight, and analytics</li><li>Ability to manage multiple clients and meet deadlines</li><li>Monitor podcast trends and adjust content strategy to maximize engagement</li><li>Excellent problem-solving, communication, and teamwork skills</li><li>Analytical skills and knowledge of industry quality standards</li><li>Must have completed Bachelor&rsquo;s degree</li><li>Prior experience in social media management is highly desirable.</li></ul>Location: Gulberg III, LahoreTimings: 10am-6pmSalary Range: PKR 65,000 &ndash; 80,000Email: fahad@ghamarketing.comJob Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>

Podcast Success Manager

Burq

<div>
 We're looking for a Customer Success Manager to help our growing customer base succeed with our platform. You'll manage a large book of business, driving adoption, retention, and satisfaction while acting as the first line of defense for escalations. You'll be a proactive problem solver who can enable customers to get the most out of our product&mdash;even when they hit bumps in the road.
 
 
 This role is perfect for someone who thrives in a fast-paced startup environment, knows how to juggle multiple accounts, and is passionate about building strong, lasting relationships.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Manage a large, diverse book of accounts, ensuring each customer achieves their business goals using our platform
 </li>
 <li>
 Drive customer retention and reduce churn through proactive outreach, regular check-ins, and value delivery
 </li>
 <li>
 Handle customer escalations with urgency and empathy, working cross-functionally to find quick resolutions
 </li>
 <li>
 Provide training, enablement, and best practice guidance to customers so they can maximize platform adoption
 </li>
 <li>
 Serve as the voice of the customer internally, collaborating with Product, Engineering, and Support to improve features and processes
 </li>
 <li>
 Track account health metrics and identify expansion or upsell opportunities
 </li>
 <li>
 Develop account success plans for strategic customers within your book
 </li>
 <li>
 Contribute to building scalable processes for customer success as our team grows
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 3-5 years of experience in Customer Success in the B2B SaaS space
 </li>
 <li>
 Proven experience managing a large book of accounts with varying needs
 </li>
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 Previous startup experience&mdash;comfortable with ambiguity, change, and building from scratch
 </li>
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 Strong understanding of customer retention strategies and handling escalations effectively
 </li>
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 Excellent communication skills&mdash;able to explain complex solutions simply and clearly
 </li>
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 Ability to build trust quickly and foster strong customer relationships
 </li>
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 Organized, self-motivated, and able to manage competing priorities with minimal oversight
 </li>
 <li>
 Familiarity with the last-mile delivery or logistics industry is a plus
 </li>
 </ul>
</div>

Customer Success Manager

<div>We&rsquo;re looking for a Customer Success Manager to help our growing customer base succeed with our platform. You&rsquo;ll manage a large book of business, driving adoption, retention, and satisfaction while acting as the first line of defense for escalations. You&rsquo;ll be a proactive problem solver who can enable customers to get the most out of our product&mdash;even when they hit bumps in the road.
This role is perfect for someone who thrives in a fast-paced startup environment, knows how to juggle multiple accounts, and is passionate about building strong, lasting relationships.
What You&rsquo;ll Do<ul>
<li>
Manage a large, diverse book of accounts, ensuring each customer achieves their business goals using our platform.</li>
<li>Drive customer retention and reduce churn through proactive outreach, regular check-ins, and value delivery.</li>
<li>Handle customer escalations with urgency and empathy, working cross-functionally to find quick resolutions.</li>
<li>Provide training, enablement, and best practice guidance to customers so they can maximize platform adoption.</li>
<li>Serve as the voice of the customer internally, collaborating with Product, Engineering, and Support to improve features and processes.</li>
<li>Track account health metrics and identify expansion or upsell opportunities.</li>
<li>Develop account success plans for strategic customers within your book.</li>
<li>Contribute to building scalable processes for customer success as our team grows.</li>
</ul>
Requirements<ul>
<li>
3-5 years of experience in Customer Success in the B2B SaaS space.</li>
<li>Proven experience managing a large book of accounts with varying needs.</li>
<li>Previous startup experience&mdash;comfortable with ambiguity, change, and building from scratch.</li>
<li>Strong understanding of customer retention strategies and handling escalations effectively.</li>
<li>Excellent communication skills&mdash;able to explain complex solutions simply and clearly.</li>
<li>Ability to build trust quickly and foster strong customer relationships.</li>
<li>Organized, self-motivated, and able to manage competing priorities with minimal oversight.</li>
<li>Familiarity with the last-mile delivery or logistics industry is a plus.</li></ul></div>

Simcoe IT

Job title : Client Manager Location: DHA Rahbar, Lahore (Near Lake City) Timings: Mon&ndash;Fri, 11:00 AM &ndash; 6:00 PMKey Responsibilities Client Relationship Management ● Serve as the main contact for existing and new clients ● Understand client packaging needs, branding requirements, and order cycles ● Build long-term relationships to drive repeat and bulk orders ● Proactively follow up on quotations, samples, and pending ordersOrder &amp; Account Management ● Handle end-to-end order coordination from inquiry to dispatch ● Ensure accurate communication of specifications (size, material, thickness, printing, zipper type, MOQ) ● Coordinate with production, design, and dispatch teams to meet deadlines ● Monitor order status and keep clients informed Sales Support &amp; Growth ● Upsell and cross-sell products (e.g., transitioning clients from PP tape bags to zipper bags) ● Encourage bulk orders and recurring contracts where feasible ● Identify high-potential clients and growth opportunities ● Support the sales team with renewals and account expansion Issue Resolution &amp; Quality Control ● Address client concerns related to quality, timelines, or delivery ● Coordinate internally to resolve issues quickly and professionally ● Maintain client satisfaction and retention Reporting &amp; CRM ● Maintain accurate client records and order histories ● Track follow-ups, conversions, and client feedback ● Share insights on client behavior and demand trends with managementJob Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in Client Management / Account Management / B2B Sales?</li><li>Do you have experience handling clients in packaging, manufacturing, printing, or a related B2B industry?</li><li>Have you served as the primary point of contact for clients and managed long-term relationships?</li><li>Are you comfortable handling client complaints, quality issues, and delivery delays professionally?</li><li>Are you comfortable commuting to our office located in DHA Rahbar, Lahore (near Lake City)?</li></ul>Work Location: In person

Client Manager

Sharp Brains

<div>
 
 
 Company Profile:
 
 www.sharpbrains.co.uk
 
 
 
 
 
 Sharp Brains
 
 provides global IT staff augmentation and specialized technical deployment for complex international projects. The company delivers end-to-end managed services, security solutions, and enterprise software implementation across over 50 countries worldwide.
 
 
 
 
 
 
 Role Overview
 
 
 
 This role critical to the sustained success and expansion of our IT Staff Augmentation vertical. You will serve as the primary technical and commercial owner for a portfolio of global clients, ensuring all ongoing projects exceed performance expectations while actively identifying opportunities to expand our service footprint through proactive client relationship management. This position demands a solid technical foundation, exceptional project governance skills, and a keen business development mindset.
 
 
 
 
 
 
 Key Role &amp; Responsibilities
 
 
 
 
 
 
 
 1. Project Governance &amp; Service Delivery Excellence
 
 
 <ul>
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 End-to-End Project Monitoring:
 
 Take full ownership of all assigned client projects, overseeing the entire project lifecycle from initiation and resource deployment (staff augmentation) through to final closure.
 </li>
 <li>
 
 SLA and Quality Assurance:
 
 Actively monitor, track, and report on all Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and service delivery metrics. Institute and maintain rigorous quality control checks to ensure all deliverables meet Sharp Brains' global standards.
 </li>
 <li>
 
 Technical Resource Management:
 
 Collaborate with the internal recruitment and technical teams to ensure the right IT talent is sourced, onboarded, and deployed efficiently to client engagements in various global locations.
 </li>
 <li>
 
 Risk Mitigation:
 
 Proactively identify project, resource, and geopolitical risks associated with international deployments and implement swift mitigation strategies.
 </li>
 </ul>
 
 
 
 
 
 2. Client Relationship Management
 
 
 <ul>
 <li>
 
 Client Escalation Management:
 
 Serve as the definitive point of contact for all service-related escalations, effectively diagnosing complex technical or commercial issues, communicating root causes, and implementing sustainable corrective actions to restore client confidence.
 </li>
 <li>
 
 Client Retention &amp; Expansion (Business Development):
 
 Cultivate deep, long-term relationships with key client stakeholders to understand future technical needs.
 </li>
 <li>
 
 Lead Generation:
 
 Systematically identify new opportunities for IT staff augmentation within the existing client base (up-selling and cross-selling) and actively generate qualified leads for direct client engagement.
 </li>
 <li>
 
 Reference Generation:
 
 Nurture successful client relationships into strong reference accounts, developing case studies and facilitating client testimonials to drive new direct business acquisition.
 </li>
 </ul>
 <li>
 </li>
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 
 Experience:
 
 Minimum of 4+ years of professional experience in IT Project Management, Delivery Management, or a similar Client Success role within the IT Services or IT Staff Augmentation industry.
 </li>
 <li>
 
 Technical Acumen:
 
 Strong working knowledge of core IT concepts, including infrastructure, cybersecurity solutions, enterprise software ecosystems (e.g., ERP, CRM), and modern software development lifecycles (SDLC).
 </li>
 <li>
 
 Project Methodology:
 
 Expertise in formal project management methodologies (e.g., PMP, PRINCE2, Agile/Scrum certification is highly desirable).
 </li>
 <li>
 
 Global Exposure:
 
 Demonstrated ability to manage projects or clients spanning multiple international time zones and cultures.
 </li>
 <li>
 
 Communication:
 
 Exceptional verbal and written communication skills with the ability to articulate complex technical matters clearly to both technical resources and executive stakeholders.
 </li>
 </ul>
 
 
</div>

Global Project Manager

AlphaGen Systems Inc.

<div>
 
 
 Full-Time | Onsite &ndash; Lahore
 
 
 
 
 📍 Location:
 
 Canal Bank Road, JT, Lahore
 
 
 🕒
 
 Work Mode:
 
 (Eastern Time Zone)
 
 
 💰
 
 Compensation: Salary will be finalized after the interview. If your qualifications meet our criteria, salary and commission
 
 can be discussed accordingly.
 
 
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, Marketing, or a related field
 </li>
 <li>
 2&ndash;4 years of
 
 B2B sales experience in IT service-based
 
 organizations
 </li>
 <li>
 Proven experience in; 1. Client-facing roles 2. Deal closing 3. Account management and customer success
 </li>
 <li>
 Strong understanding of sales principles, pricing strategies, and negotiation techniques
 </li>
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 Excellent verbal and written communication, presentation, and negotiation skills
 </li>
 <li>
 Hands-on experience with CRM tools such as Salesforce and HubSpot
 </li>
 <li>
 Ability to collaborate effectively with software development teams
 </li>
 <li>
 Solution-oriented mindset with proactive problem-solving skills
 </li>
 <li>
 Ability to work independently, manage multiple priorities, and meet deadlines
 </li>
 </ul>
 
 
 
 
 🎯
 
 Perks &amp; Benefits:
 
 
 <ul>
 <li>
 Medical allowance
 </li>
 <li>
 Professional and supportive work environment
 </li>
 <li>
 Career growth and learning opportunities
 </li>
 </ul>
 
 
 
 
 
 About Company:
 
 
 
 AlphaGen Systems, established in 2023, is a Wyoming-based service company under its parent company, Pioneer Logics, which has been providing technology solutions since 2011. Our core strength lies in engineering excellence, offering custom software development, enterprise systems, SaaS platforms, AI-driven solutions, full SDLC support, staff augmentation, and long-term product maintenance. We partner with global businesses to deliver reliable, scalable, and high-value digital solutions across multiple industries.
 
 
 
 
 
 
 How to Apply:
 
 
 
 Candidates may apply directly through the platform or
 
 
 📧 Email your resume to a.shahzadi@alphagensys.com
 
 
 📌 Subject line: &ldquo;Account Executive-Sales&rdquo;
 
 
 
 
 
 
 Join AlphaGen Systems Inc.
 
 and make a real impact with your sales expertise for client success and solution-driven mindset
 
</div>

Account Executive - Sales

Purelogics

Ideal Candidate:We are looking for a dynamic and driven Account Executive (Sales) to join our sales team. You will support the sales cycle by prospecting, nurturing leads, building relationships with potential clients, and assisting senior team members in closing deals. This role is ideal for someone passionate about tech, eager to grow in B2B sales, and ready to learn fast in a high-performing environment.Responsibilities:<ul><li>AE will be responsible for interacting with prospective customers across the U.S. &amp; UK via outbound phone calls, emails &amp; LinkedIn to grow and maintain existing business.</li><li>Manage and grow your business acumen and continue your success as you bring on additional business to meet your activity, revenue, and margin targets.</li><li>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.</li><li>The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</li><li>AE should have intense knowledge of all the latest IT-related products, both software and hardware.</li><li>Must have good English verbal and written communication skills.</li><li>Develop your book of business by establishing, expanding, and nurturing relationships with key executive stakeholders and decision-makers</li><li>Use your sales acumen to anticipate and overcome customer objections to close sales</li><li>Manage the entire sales cycle from finding a client to securing a deal</li><li>Unearth new sales opportunities through networking and turn them into long-term partnerships</li><li>Remain in regular contact with your clients to understand and meet their needs</li><li>Respond to complaints and resolve issues to the customer&rsquo;s satisfaction and maintain the company&rsquo;s reputation</li><li>Negotiate agreements and keep records of sales and data</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Computer Science, or related field.</li><li>2 years of experience in sales, client success, or a related field (internships count).</li><li>Excellent written and verbal communication skills.</li><li>Comfortable speaking with international clients (primarily US/Europe).</li><li>Tech-savvy with an understanding of software development and digital solutions.</li><li>Strong organizational skills and attention to detail.</li><li>A self-starter with a positive, can-do attitude and hunger to learn.</li></ul>Nice to Have:<ul><li>Familiarity with CRM tools (e.g., HubSpot, Zoho, Pipedrive).</li><li>Experience in B2B SaaS or IT services.</li><li>Exposure to outbound prospecting or lead generation.</li></ul>Experience:<ul><li>Min 2+ Years</li></ul>About Us:PureLogics is a full services technology company with having presence in the USA, UAE, and in Lahore. Over the past 18+ years, we have matured from a narrowly-focused five-person team to a well-established technology hub with around employees. We&rsquo;re CMMI Level 2 and ISO Certified company and highly acclaimed AWS consulting partners.The success of our business mainly lies in building a team of A-players, who work together and build together, and who crave perfection in everything they produce for our elite clients. We offer the opportunity to young and enthusiastic individuals that are eager to take on tough challenges under our mentorship toward a bright future.What are we offering?<ul><li>Annual Paid Leaves</li><li>Leave Encashment</li><li>Paid Certifications</li><li>Health, Life Insurance</li><li>Provident Fund</li><li>Child Education Program</li><li>Referral Bonus Program</li><li>Car &amp; Bike Finance Program</li><li>Monthly Achievements</li><li>Public Holiday &amp; Weekend Compensation</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs200,000.00 per monthWork Location: On the road

Account Executive (Sales),

Explore 878+ Client success manager in Lahore Pakistan this January. Find roles across top companies and apply now to boost your career.

878 client success manager jobs IN Lahore Pakistan

Podcast Success Manager

Customer Success Manager

Customer Success Manager

Client Manager

Global Project Manager

Account Executive - Sales

Account Executive (Sales),