customer service representative Jobs in Lahore Pakistan

customer service representative

customer sales representative Jobs in Lahore Pakistan

customer sales representative

customer support executive Jobs in Lahore Pakistan

customer support executive

customer success specialist Jobs in Lahore Pakistan

customer success specialist

customer services representative Jobs in Lahore Pakistan

customer services representative

client success manager

Purelogics

PureLogics is a leading software development and SaaS company, delivering innovative and scalable technology solutions across the globe. With a strong focus on client satisfaction and long-term partnerships, we empower businesses through automation, data intelligence, andcloud-native platforms.JdAs a Success Delivery Manager at PureLogics, you will lead the end-to-end client journey&mdash;from onboarding and implementation to adoption and growth&mdash;ensuring client success with our SaaS solutions. You&rsquo;ll work cross-functionally with Sales, Product, and Engineering to deliver exceptional experiences and build long-term strategic relationships.Key Responsibilities:<ul><li>Be the primary point of contact for assigned clients, ensuring smooth delivery and post-launch engagement.</li><li>Drive onboarding, training, and successful deployment of client products.</li><li>Understand client business goals and align our solutions to drive measurable outcomes.</li><li>Manage timelines, resources, and client expectations across multiple projects.</li><li>Identify growth opportunities within accounts (upsell/cross-sell) and support the Sales team in converting them.</li><li>Collaborate with internal teams to resolve issues and continuously improve the client journey.</li><li>Conduct quarterly business reviews (QBRs) and maintain a high level of client satisfaction and retention.</li></ul>Require Skills:<ul><li>Bachelor&rsquo;s degree in Computer Science or related field.</li><li>10 - 12 years of experience in client-facing roles (Engagement Manager / CSM / Project Manager) in a SaaS or tech environment.</li><li>Proven success managing B2B SaaS clients and leading complex project implementations.</li><li>Strong communication, stakeholder management, and relationship-building skills.</li><li>Comfortable working in fast-paced, agile environments,</li><li>Tech-savvy and able to translate technical concepts into business value.</li></ul>Preferred Qualifications:<ul><li>Experience with tools such as JIRA, Trello, HubSpot, Salesforce, or similar CRM/PM platforms.</li><li>Certifications like PMP, CSM, or Customer Success certifications are a plus.</li><li>Exposure to cloud platforms (AWS/Azure) or API-based integrations</li></ul>Experience: <ul><li>Min 10 years</li></ul>About Us:PureLogics is a full services technology company with having presence in the USA, UAE, and in Lahore. Over the past 18+ years, we have matured from a narrowly-focused five-person team to a well-established technology hub with around employees. We&rsquo;re CMMI Level 2 and ISO Certified company and highly acclaimed AWS consulting partners.The success of our business mainly lies in building a team of A-players, who work together and build together, and who crave perfection in everything they produce for our elite clients. We offer the opportunity to young and enthusiastic individuals that are eager to take on tough challenges under our mentorship toward a bright future.What are we offering?<ul><li>Health Insurance</li><li>Life Insurance</li><li>Employee Benefits Program</li><li>Leave En-cashment</li><li>Food Compensation</li><li>Public Holiday Compensation</li><li>Weekend Work Compensation</li><li>Birthday Celebration</li><li>Star Of the Months</li><li>Referral Bonus</li><li>Car Finance Program</li><li>Bike Finance Program</li><li>Quarterly Meet-Up</li><li>Paid Certification</li><li>Sports Gala</li><li>Child education program</li><li>Eid Gifts</li><li>Iftar Meals</li></ul>Job Type: Full-timePay: Rs700,000.00 - Rs800,000.00 per monthWork Location: In person

Success Delivery Manager

MH Consultants

Customer Success Manager InternCompany: Sumato Solutions Location: Gulberg lll, Lahore (On-site) Job Type: Internship (Leading to a Permanent Position)About Us:Sumato Solutions is a trusted name in the IT industry, providing custom software solutions, web and mobile app development, UI/UX design, and digital transformation services. We work with a wide range of industries and help businesses streamline operations through smart, scalable, and tailored technology solutions.Position Overview:We are looking for a Customer Success Manager Intern who can effectively communicate with clients, understand their needs, and guide them toward the right software solutions. The ideal candidate should have an IT or Software Engineering background, along with strong communication skills and a passion for client success and relationship building.Key Responsibilities:<ul><li>Act as a primary point of contact for clients and internal teams, ensuring clear and smooth communication.</li><li>Reach out to prospective clients, share detailed information about our products and services, and assist them in understanding how Sumato Solutions can meet their business needs.</li><li>Understand clients&rsquo; business requirements and guide them in choosing the most suitable solutions according to their goals and industry needs.</li><li>Support clients throughout the onboarding, implementation, and post-deployment phases.</li><li>Coordinate with the technical team to ensure timely project execution and delivery.</li><li>Prepare and share progress reports, proposals, and follow-up communications with clients.</li><li>Maintain strong, long-term relationships with existing and potential clients.</li><li>Gather client feedback and communicate insights to improve products and service quality.</li><li>Identify upselling and cross-selling opportunities to enhance client value and satisfaction.</li><li>Contribute to internal documentation, presentations, and customer success reports.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or a related field.</li><li>Strong written and verbal communication and presentation skills.</li><li>Basic understanding of custom software solutions, their workflows, and business impact.</li><li>Ability to explain technical concepts in a clear and professional way.</li><li>Proactive, organized, and detail-oriented with excellent interpersonal skills.</li><li>Passion for client engagement and learning about technology-driven business solutions.</li></ul>What We Offer:<ul><li>Practical, hands-on experience in client management, sales communication, and product knowledge.</li><li>Mentorship from industry professionals.</li><li>Internship completion certificate.</li><li>Opportunity to transition into a full-time Customer Success or Business role based on performance.</li><li>Supportive, collaborative, and growth-oriented work environment.</li></ul>How to Apply:If you&rsquo;re passionate about client relations, communication, and technology, we&rsquo;d love to have you on board! Send your resume and cover letter to hr@sumatosolutions.com with the subject line: &ldquo;Customer Success Manager Intern &ndash; Your Name&rdquo;Job Type: Full-timeWork Location: In person

Customer Success Manager Intern

Tazah Technologies

About Us:At Zambeel, we are committed to providing exceptional services to help our clients succeed. We are looking for a dynamic and multilingual Key Account Manager to manage our Arabic-speaking clients, support their growth, and ensure seamless service delivery.What You Will Do?<ul><li>Build and maintain strong relationships with Arabic-speaking clients, acting as their primary point of contact.</li><li>Understand clients&rsquo; business needs and provide tailored solutions to increase sales and operational efficiency.</li><li>Present and explain our services, ensuring clients understand the value they bring to their business.</li><li>Collaborate with internal teams to deliver client-specific strategies and address any concerns promptly.</li><li>Monitor client satisfaction and proactively identify opportunities to improve their experience.</li></ul>What You Will Bring?<ul><li>Fluency in Arabic, Urdu, and English is mandatory for success in this role.</li><li>Proven experience in account management, client success, or a similar client-facing role.</li><li>Strong communication and interpersonal skills to build trust and rapport with clients.</li><li>Problem-solving abilities to address client challenges and provide effective solutions.</li><li>Organizational skills to manage multiple clients and prioritize tasks efficiently.</li><li>A proactive and results-driven attitude, with a passion for helping clients achieve their goals.</li></ul>Why Join Us?<ul><li>Work with a diverse and talented team in a supportive and collaborative environment.</li><li>Opportunities for growth and professional development.</li><li>Make a meaningful impact by helping clients succeed.</li></ul>Dialog content end.Skip to main contentKeyJob Type: Full-timeWork Location: In person

Key Account Manager (Arabic Speaking)

DS Marketing Agency

We are hiring a Customer Success Manager to manage U.S-based clients, ensure smooth onboarding, maintain strong communication, and deliver successful digital marketing campaign performance.Key Responsibilities<ul><li>Manage day-to-day communication with U.S clients</li><li>Understand client goals and ensure campaign delivery (SEO, GMB, PPC, Social Media)</li><li>Track campaign performance and share weekly/monthly reports</li><li>Coordinate with internal SEO, PPC, and Creative teams to deliver tasks</li><li>Handle client escalations and ensure customer satisfaction</li><li>Conduct onboarding, project kick-offs, and review meetings</li><li>Maintain CRM records &amp; follow-ups</li><li>Identify upsell/cross-sell opportunities</li><li>Ensure client retention and long-term business relationship</li></ul>Requirements<ul><li>Proven experience in digital marketing or agency-based client handling</li><li>Strong communication skills (English Mandatory)</li><li>Knowledge of SEO, Google My Business, Meta Ads, &amp; PPC campaign basics</li><li>Ability to multitask &amp; manage multiple accounts</li><li>Strong reporting, client communication, and problem-solving skills</li><li>CRM and task management experience preferred (HubSpot/Trello/Asana)</li></ul>Benefits<ul><li>Competitive salary + Bonuses</li><li>Saturday &amp; Sunday Off</li><li>Career Growth in Digital Marketing</li><li>Friendly &amp; skilled professional environment</li></ul>Job Types: Full-time, FresherWork Location: In person

Customer Success Manager

Brand Surge

Key Responsibilities:<ul><li>Serve as the primary point of contact for assigned clients, ensuring their satisfaction and success.</li><li>Understand client objectives, KPIs, and marketing goals to align agency efforts accordingly.</li><li>Collaborate with internal teams (SEO, Paid Ads, Content, and Design) to ensure timely and quality campaign execution.</li><li>Conduct regular performance review meetings and share actionable insights with clients.</li><li>Maintain strong relationships with clients through proactive communication and personalized support.</li><li>Identify opportunities for campaign optimization, upselling, or cross-selling additional services.</li><li>Track and monitor campaign performance to ensure targets are being met or exceeded.</li><li>Manage client onboarding and ensure a smooth handover from sales to operations.</li><li>Handle client concerns or escalations promptly and professionally.</li><li>Prepare monthly performance reports, insights, and recommendations for continuous improvement.</li></ul>Requirements:<ul><li>Minimum 2&ndash;3 years of proven experience as a Customer Success Executive, Account Manager, or Client Servicing Executive in a digital marketing agency.</li><li>Strong understanding of digital marketing concepts &mdash; including SEO, Google Ads, Meta Ads, and content marketing.</li><li>Excellent communication, presentation, and relationship management skills.</li><li>Ability to manage multiple client accounts and prioritize tasks effectively.</li><li>Proficiency in using project management and reporting tools (e.g., Asana, Trello, HubSpot, Google Analytics).</li><li>Strong analytical and problem-solving mindset.</li><li>Self-motivated, detail-oriented, and capable of working independently.</li></ul>What We Offer:<ul><li>Competitive salary package and performance-based bonuses.</li><li>Opportunity to work with international clients.</li><li>Supportive, collaborative, and growth-oriented team culture.</li><li>Continuous learning and professional development opportunities.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Success Executive

Billing Freedom

NIGHT SHIFT 5pm-2am We&rsquo;re looking for a proactive, empathetic, and results-driven Customer Success Specialist to join our growing team. The ideal candidate will serve as the primary point of contact for our clients &mdash; ensuring they are supported, informed, and achieving success with our products and services.Key Responsibilities:<ul><li>Build and maintain strong relationships with clients, acting as their trusted advisor.</li><li>Guide new customers through onboarding and training processes.</li><li>Monitor customer satisfaction and take proactive measures to improve retention.</li><li>Collaborate with internal teams (Sales, Product, Operations) to resolve issues efficiently.</li><li>Identify opportunities for upselling or cross-selling based on customer needs.</li><li>Track customer interactions and maintain detailed CRM documentation.</li><li>Provide timely updates, insights, and reports to management on client health and engagement.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field.</li><li>1&ndash;3 years of experience in Customer Success, Account Management, or Client Relations.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving abilities with a focus on customer satisfaction.</li><li>Ability to multitask and thrive in a fast-paced environment.</li></ul>Job Type: Full-timePay: Rs90,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>This is a night on-site shift, 5pm-2am. Are you willing to working during these hours?</li></ul>Work Location: In person

Customer Success Specialist

vGrubs

<div>
 
 
 Job Title:
 
 Client Experience Specialist (Customer Success &amp; Insights)
 
 
 
 Location:
 
 Remote (Night Shift &ndash; 6 PM to 3 AM PKT)
 
 
 
 Company:
 
 vGrubs
 
 
 
 About vGrubs:
 
 
 
 
 vGrubs is a US-based restaurant technology company that helps restaurants increase their online delivery sales by managing menus, platforms, and customer experiences across multiple channels. Our mission is to make restaurant operations simpler and more profitable through excellent client experience and smart support.
 
 
 
 
 Role Overview:
 
 
 
 
 We&rsquo;re looking for a Client Experience Specialist
 
 who can act as the voice of our clients inside vGrubs. You&rsquo;ll communicate directly with restaurant partners, understand their challenges, identify improvement opportunities, and work with our support and product teams to resolve issues efficiently. Your goal: make every vGrubs client
 
 happier, more confident, and more successful
 
 .
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Communicate daily with clients to understand their needs and feedback
 </li>
 <li>
 Identify recurring pain points and propose actionable solutions
 </li>
 <li>
 Collaborate with internal teams (support, menu, tech) to resolve client issues quickly
 </li>
 <li>
 Monitor client satisfaction and ensure proactive relationship management
 </li>
 <li>
 Track improvements, report insights, and recommend process changes
 </li>
 <li>
 Maintain excellent communication records and follow up with empathy and precision
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Strong English communication skills (written &amp; verbal)
 </li>
 <li>
 Experience in client-facing or customer success roles (preferably B2B SaaS or tech support)
 </li>
 <li>
 Problem-solving mindset and ability to think analytically about client feedback
 </li>
 <li>
 Organized, responsive, and confident in managing multiple clients
 </li>
 <li>
 Experience in hospitality, food tech, or CRM tools (HubSpot, Zoho, etc.) is a plus
 </li>
 </ul>
 
 
 Shift:
 
 6 PM &ndash; 3 AM PKT (U.S. business hours)
 
 
 
 
 
 
 Entry level (0-2 years): ~ PKR 38,000 &ndash; 55,000 / month
 
 
 
 
 Mid-career (2-5 years): ~ PKR 60,000 &ndash; 110,000 / month
 
 
 
 
 Experienced (5-10 years): ~ PKR 115,000 &ndash; 130,000+ / month
 
 
 
 
 
 
 ⚠️
 
 Note:
 
 Only apply if you are
 
 fully satisfied with the mentioned salary and required skills.
 
 Applicants who do not meet the communication and problem-solving standards will not be considered.
 
</div>

Client Experience Specialist (Customer Success & Insights)

Explore 1149+ Client success manager in Lahore Pakistan this November. Find roles across top companies and apply now to boost your career.