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client success specialist

Nomod

Customer Success Specialist <div>
At Nomod we're looking for a Customer Success Specialist to join our team. You'll be the face and voice of Nomod to our users.
 
Read on to figure out whether this could be right up your alley!
</div>
<div>Full-time</div>
 
 <div> <div>
 About the job We re looking for a Customer Success Specialist to join our team. The ideal candidate is a proactive problem solver, with great communication skills and a relentless focus on customer happiness, who will relish being the face and voice of Nomod to our users.
</div> </div>
 <div> <div>
 As a Customer Success Specialist, you will: <ul>
<li> Be on the frontline of engagement with hundreds of merchants that rely on Nomod for their businesses, interacting with them over email and live chat, and voice in the future </li>
<li> Ensure every user has a truly delightful experience using Nomod, with a relentless focus on keeping them happy and delivering the best possible outcomes for them </li>
<li> Assist potential new users with their queries on Nomod s current and upcoming features </li>
<li> Provide guidance to users experiencing issues, and work with them to find solutions in a timely manner </li>
<li> Support merchants in managing and challenging disputes and chargebacks </li>
<li> Work closely with our Risk team to augment account reviews and communicate with users as part of this process </li>
<li> Triage support requests to determine urgency, and escalate where necessary </li>
<li> Manage and respond to online reviews across various platforms </li>
<li> Assist team leads in spotting patterns in support interactions, contributing to our Help Centre content, and sharing recurring feedback to our Product and Engineering teams when appropriate </li>
<li> Work with an agile, globally distributed team and be able to harness constructive feedback </li>
<li> Be proud of what you work on, whilst obsessing about the quality of what you produce </li>
<li> Have regular opportunities for career growth. We re growing quickly and are forming new teams as we do. We have a bias towards internal promotion into leadership roles </li>
<li> Ensure that everyone is blown away with their Nomod experience </li>
</ul>
You ll experience what it is like to work in a fun, entrepreneurial, and high growth startup!
 What we d like You do not need to be intimately familiar with any of the technologies that we work with. Great people are effective at quickly learning what we use or introduce us to new ways of working.
Having said that, we think a Customer Success Specialist should:
<ul>
<li> Be educated to at least degree level or equivalent </li>
<li> Have previous experience in a customer support role, ideally in a consumer tech or hospitality environment </li>
<li> Have exceptional written and verbal skills in English. If you re bilingual in Arabic, Hindi or Urdu, that would be incredible </li>
<li> Have an ability to quickly build a rapport and see things from the perspective of our users </li>
<li> Obsess about making and keeping users happy </li>
<li> Have lots of energy, be proactive, think quickly and revel in solving problems </li>
<li> Enjoy building relationships with people, and have excellent interpersonal skills and emotional intelligence </li>
<li> Be creative, innovative, and data driven </li>
<li> Deliver no matter what it takes </li>
<li> Chrome, Gmail, Google Docs, and similar web tools are second nature </li>
<li> Have the ability to thrive in a fully remote, distributed organisation </li>
<li> Be lots of fun to work with! </li>
</ul>
 Nice to haves 
<ul>
<li> Prior experience at a high growth startup or at an established fintech firm </li>
<li> Fluency in other languages in addition to English </li>
<li> Experience working with a remote, global, multicultural team </li>
</ul>
 </div></div>

Customer Success Specialist

Christian Dior Couture

<div>
 Position
 
 
 We are seeking a dedicated and passionate Client Specialist to join our newly established Salon Priv&eacute; department. This role is pivotal in delivering an exceptional luxury experience to our super elite clients. The Client Specialist will manage exclusive client events, coordinate one-to-one meetings, and support VIP Client Managers to ensure the highest standards of service and client satisfaction.
 
 
 Job responsibilities
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 One-to-One Client Meetings:
 </li>
 <li>
 Coordinate and manage one-to-one meeting&rsquo;s agenda within Salon Prive ensuring all preparations are flawless.
 </li>
 <li>
 Working closely with VIP Client Managers to keep them on track with their appointments to ensure the calendar is full of high-quality meetings.
 </li>
 <li>
 Collaborate with all relevant stakeholders to ensure effective scheduling and preparation for client meetings.
 </li>
 <li>
 Work closely with other departments to ensure the availability of selected merchandise and bespoke services prior to client meetings.
 </li>
 <li>
 Client Experience Management:
 </li>
 <li>
 Enhance the VIP client portfolio by recruiting high-net-worth clients through business and corporate connections with external stakeholders and business getters
 </li>
 <li>
 Support VIP Client Managers during client visits, offering personalized assistance and ensuring an unparalleled luxury experience.
 </li>
 <li>
 Address any client needs or requests promptly and efficiently, maintaining the highest level of discretion and professionalism.
 </li>
 <li>
 Collect and analyze client feedback to continuously enhance the luxury experience.
 </li>
 <li>
 Exclusive Client Events:
 </li>
 <li>
 Support the organization of exclusive client events within Salon Priv&eacute;.
 </li>
 <li>
 Collaborate with the marketing team to ensure all events within Salon Prive adhere to Dior&rsquo;s brand standards and guidelines.
 </li>
 <li>
 Set the full agenda for Salon Prive events, ensuring it is engaging, tailored to client expectations, and reflects the essence of Dior.
 </li>
 <li>
 Monitor and forecast an accurate marketing and event budget.
 </li>
 <li>
 Prepare the required reports for the event guest list criteria and post-event reports for all Salon Prive events.
 </li>
 <li>
 Ensure all aspects of the Salon Prive events, from invitations to execution, are meticulously handled to reflect the Dior brand's luxury standards.
 </li>
 <li>
 Collaboration and Support:
 </li>
 <li>
 Work in close collaboration with the Uber Luxury Manager and other team members to achieve departmental goals.
 </li>
 <li>
 Assist in the development of strategies to attract and retain elite clients, enhancing client loyalty and satisfaction.
 </li>
 <li>
 Stay informed about Dior's latest products, services, and events to provide knowledgeable and informed assistance to clients.
 
 
 </li>
 </ul>
 Profile
 
 
 <ul>
 <li>
 Proven experience in a luxury retail environment, with a strong focus on client experience and event management.
 </li>
 <li>
 Exceptional interpersonal and communication skills, with the ability to build and maintain relationships with elite clients.
 </li>
 <li>
 Strong organizational skills and attention to detail, ensuring every client interaction is flawlessly executed.
 </li>
 <li>
 Ability to work in a fast-paced, dynamic environment, managing multiple tasks simultaneously.
 </li>
 <li>
 A deep understanding and appreciation of luxury brands, with a passion for delivering outstanding service.
 </li>
 <li>
 Discretion, professionalism, and a commitment to upholding the highest standards of confidentiality.
 </li>
 </ul>
</div>

Client Development Specialist - Dubai Mall

Bitunix

About the job VIP Client Specialist Overview We are seeking a highly skilled VIP Client Manager with strong expertise in cryptocurrency markets and trading to manage and grow relationships with our high-value clients. This role requires deep knowledge of crypto trading strategies, market dynamics, and digital asset management to provide world-class service and tailored investment guidance. The VIP Client Manager will serve as the trusted advisor and primary contact for our VIP clients, ensuring About the job VIP Client Specialist Overview We are seeking a highly skilled VIP Client Manager with strong expertise in cryptocurrency markets and trading to manage and grow relationships with our high-value clients. This role requires deep knowledge of crypto trading strategies, market dynamics, and digital asset management to provide world-class service and tailored investment guidance. The VIP Client Manager will serve as the trusted advisor and primary contact for our VIP clients, ensuring their needs are met with discretion, accuracy, and exceptional professionalism. Key Responsibilities VIP Client Relationship Management Act as the primary point of contact for VIP/high-net-worth clients, building trust and long-term loyalty. Deliver personalized support and strategic advice on crypto markets and trading opportunities. Anticipate client needs and proactively offer tailored insights, solutions, and services. Crypto Trading Expertise Provide market updates, trading strategies, and risk management recommendations. Support clients with portfolio diversification, liquidity management, and trade execution. Stay ahead of market trends, blockchain innovations, and regulatory changes to guide clients effectively. Strategic Account Growth Identify opportunities for upselling and cross-selling products/services within the crypto ecosystem. Collaborate with product, trading, and research teams to deliver seamless, high-value client solutions. Develop customized growth strategies for VIP clients based on their trading behavior and goals. Service Excellence &amp; Support Ensure quick resolution of issues, escalations, and trade-related queries. Maintain the highest level of professionalism, discretion, and compliance in all client interactions. Provide 24/7 availability to key clients, ensuring premium service levels. Performance Tracking &amp; Reporting Monitor client portfolios, engagement, and satisfaction metrics. Prepare regular trading performance and market insight reports for clients. Share client feedback with internal teams to improve offerings and services. Qualifications Bachelors degree in Finance, Economics, Business, or related field (Masters preferred). 5+ years of experience in client relationship management, with at least 3 years in cryptocurrency trading, digital assets, or financial markets. Strong knowledge of crypto exchanges, DeFi, NFTs, and blockchain technology. Proven track record in managing high-value portfolios and VIP/High Net Worth clients. Expertise in trading strategies, risk management, and technical/market analysis. Familiarity with global crypto regulations and compliance standards. Excellent communication, negotiation, and interpersonal skills. High integrity, discretion, and ability to work under pressure.

VIP Client Specialist

Presentail

Overview Presentail is looking for a customer service representative to join our team in our Al Barsha shop. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Responsibilities <ul><li>Manage inbound customer communications: Answer incoming calls and emails to address customer questions, requests and issues.</li><li>Consult on customer success: Advise customers on how to successfully leverage the product/service based on their unique needs.</li><li>Maintain working product knowledge: Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.</li><li>Track interactions in CRM: Record customers interactions in internal system for cross-functional awareness and relationship development.</li></ul> Requirements <ul><li>Bachelor's degree or equivalent</li><li>1-2 years proven experience in supporting client success</li><li>Excellent written and verbal communication skills</li><li>Ability to address complaints and issues with effective solutions and a positive attitude</li><li>Passion for delighting customers with above and beyond service</li><li>Excellent time-management and prioritization skills</li><li>Familiarity with CRM system</li></ul>

Customer Service Agent

Binance

<div> <div> Responsibilities <ul> <li>Manage and nurture relationships with current clients to maximize retention and satisfaction.</li> <li>Improving and implementing retention campaigns and loyalty programs tailored to Link clients.</li> <li>Assist in cross-functional program management (such as Travel Rule, Fiat (Binance Connect), KYC modules and periodic reviews of accounts).</li> <li>Monitor partner activity and user engagement to identify potential churn risks and proactively address them.</li> <li>Coordinate with cross-functional teams (e.g., TechOps, Marketing, Customer Support, Compliance) to resolve partner issues and improve service delivery.</li> <li>Handle day-to-day administrative tasks related to partner accounts, including onboarding support, documentation, and compliance follow-ups.</li> <li>Track and report on retention metrics, providing insights and recommendations for continuous improvement.</li> <li>Serve as a point of contact for clients regarding operational queries and minor escalations.</li> </ul> </div> </div> <div> <div> Requirements <ul> <li>0-3 years of experience in client retention, account management, or customer success, preferably in brokerage</li> <li>Language requirement, English &amp; Mandarin is required to be able to coordinate with overseas stakeholders</li> <li>Familiar with the use of a CRM tool</li> <li>Worked autonomously within or with a sales team</li> <li>Client portfolio including institutional clients, HNW individuals, prop trading firms, private bank customers with brokers, futures institutions or commercial banks and etc</li> <li>Strong communication, ability to be flexible in a variety of situations, excellent relationship maintenance and sales skills, able to work under pressure</li> <li>Passionate about crypto. Industry experience would be of an advantage</li> </ul> </div> </div> <div> <div> </div> </div>

Retention Specialist

Presentail SA

CoinRoutes

Client Success & Trading Support Location: Dubai, UAE About CoinRoutes Inc. CoinRoutes Inc. is a leading provider of smart-order routing and algorithmic trading tools for crypto-assets, offering our clients a high-performance, algorithmic trading solution and unparalleled customer support. We work with some of the largest crypto funds and trading firms, building lasting relationships through one-on-one interactions, rapid response times, and high-touch client service. We're looking for an exceptional individual with a finance background who can enhance our client relationships while providing technical support in a dynamic, fast-paced environment. Position Details The Trading Support & Client Relationship role will serve as the primary point of contact for both technical support and relationship management, ensuring that clients receive seamless service, technical expertise, and support tailored to their needs. This role requires relocation to Dubai, UAE, and previous experience in the finance or crypto industry. Responsibilities <ul> <li>Client Interaction & Relationship Management: <ul> <li>Serve as a key contact for clients, responding to inquiries and providing proactive assistance through email, Slack, Telegram, phone, email, and other channels.</li> <li>Establish and maintain strong client relationships, understanding their specific needs to provide customized support and advice.</li> <li>Conduct one-on-one client consults to demonstrate and explain available order algorithms and parameters, addressing questions about trading strategies and technology.</li> </ul> </li> <li>Technical Support & Troubleshooting: <ul> <li>Act as the first line of support for technical issues, troubleshooting and resolving client issues related to the front-end UI, API connectivity (REST, WebSocket, FIX), and backend systems.</li> <li>Document issues comprehensively, following tickets through to resolution and escalating complex issues as needed.</li> <li>Collaborate with internal teams, including development and sales, to communicate client feedback and help refine products and services.</li> </ul> </li> <li>Product Knowledge & Client Education: <ul> <li>Educate clients on CoinRoutes products, including algorithmic suites and trading parameters, to enhance their understanding and effective use of our tools.</li> <li>Stay updated on cryptocurrency trading and financial markets to provide valuable insights and guidance to clients.</li> <li>Assist with quality-assurance testing, contributing to a collaborative and supportive team culture.</li> </ul> </li> </ul> Requirements <ul> <li>2-4 years of experience in finance, crypto, or a related field with an understanding of trading products (spot trading, derivatives, futures).</li> <li>Willingness to relocate and work in our Dubai office in person.</li> <li>Excellent interpersonal and communication skills with the ability to provide high-touch client service.</li> <li>Technical troubleshooting skills related to APIs (REST, WebSocket, FIX), and system logs.</li> <li>Strong organizational and multitasking abilities to meet deadlines and follow structured procedures.</li> <li>Adaptability and a proactive approach in a fast-evolving technology environment.</li> </ul> Preferred Qualifications <ul> <li>Experience with algorithmic trading desks, trading technology firms, or financial markets.</li> <li>Self-starter with the ability to operate independently while supporting team objectives.</li> <li>Capacity to build lasting client relationships through responsive and personalized support.</li> <li>Willingness to travel occasionally for client meetings and conferences.</li> </ul> CoinRoutes Inc. is an equal opportunity employer. We're committed to hiring the best people regardless of race, religion, sex, sexual orientation and expression, national origin, age, disability or genetics.

Client Success & Trading Support - Dubai

Explore 6073+ Client success specialist in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

6073 client success specialist jobs IN Dubai United Arab Emirates

Customer Success Specialist

Client Development Specialist - Dubai Mall

VIP Client Specialist

Customer Service Agent

Retention Specialist

Customer Service Agent

Client Success & Trading Support - Dubai