client success specialist

Presentail

Overview <p>Presentail is looking for a customer service representative to join our team in our Al Barsha shop. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.</p> Responsibilities <ul><li>Manage inbound customer communications: Answer incoming calls and emails to address customer questions, requests and issues.</li><li>Consult on customer success: Advise customers on how to successfully leverage the product/service based on their unique needs.</li><li>Maintain working product knowledge: Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.</li><li>Track interactions in CRM: Record customers interactions in internal system for cross-functional awareness and relationship development.</li></ul> Requirements <ul><li>Bachelor's degree or equivalent</li><li>1-2 years proven experience in supporting client success</li><li>Excellent written and verbal communication skills</li><li>Ability to address complaints and issues with effective solutions and a positive attitude</li><li>Passion for delighting customers with above and beyond service</li><li>Excellent time-management and prioritization skills</li><li>Familiarity with CRM system</li></ul>

Customer Service Agent

Presentail SA

CoinRoutes

<b>Client Success & Trading Support</b> <b>Location: Dubai, UAE</b> <p><b>About CoinRoutes Inc.</b></p> <p>CoinRoutes Inc. is a leading provider of smart-order routing and algorithmic trading tools for crypto-assets, offering our clients a high-performance, algorithmic trading solution and unparalleled customer support. We work with some of the largest crypto funds and trading firms, building lasting relationships through one-on-one interactions, rapid response times, and high-touch client service. We're looking for an exceptional individual with a finance background who can enhance our client relationships while providing technical support in a dynamic, fast-paced environment.</p> <p><b>Position Details</b></p> <p>The Trading Support & Client Relationship role will serve as the primary point of contact for both technical support and relationship management, ensuring that clients receive seamless service, technical expertise, and support tailored to their needs. This role requires relocation to Dubai, UAE, and previous experience in the finance or crypto industry.</p> <p><b>Responsibilities</b></p> <ul> <li><b>Client Interaction & Relationship Management</b>: <ul> <li>Serve as a key contact for clients, responding to inquiries and providing proactive assistance through email, Slack, Telegram, phone, email, and other channels.</li> <li>Establish and maintain strong client relationships, understanding their specific needs to provide customized support and advice.</li> <li>Conduct one-on-one client consults to demonstrate and explain available order algorithms and parameters, addressing questions about trading strategies and technology.</li> </ul> </li> <li><b>Technical Support & Troubleshooting</b>: <ul> <li>Act as the first line of support for technical issues, troubleshooting and resolving client issues related to the front-end UI, API connectivity (REST, WebSocket, FIX), and backend systems.</li> <li>Document issues comprehensively, following tickets through to resolution and escalating complex issues as needed.</li> <li>Collaborate with internal teams, including development and sales, to communicate client feedback and help refine products and services.</li> </ul> </li> <li><b>Product Knowledge & Client Education</b>: <ul> <li>Educate clients on CoinRoutes products, including algorithmic suites and trading parameters, to enhance their understanding and effective use of our tools.</li> <li>Stay updated on cryptocurrency trading and financial markets to provide valuable insights and guidance to clients.</li> <li>Assist with quality-assurance testing, contributing to a collaborative and supportive team culture.</li> </ul> </li> </ul> <p><b>Requirements</b></p> <ul> <li>2-4 years of experience in finance, crypto, or a related field with an understanding of trading products (spot trading, derivatives, futures).</li> <li>Willingness to relocate and work in our Dubai office in person.</li> <li>Excellent interpersonal and communication skills with the ability to provide high-touch client service.</li> <li>Technical troubleshooting skills related to APIs (REST, WebSocket, FIX), and system logs.</li> <li>Strong organizational and multitasking abilities to meet deadlines and follow structured procedures.</li> <li>Adaptability and a proactive approach in a fast-evolving technology environment.</li> </ul> <p><b>Preferred Qualifications</b></p> <ul> <li>Experience with algorithmic trading desks, trading technology firms, or financial markets.</li> <li>Self-starter with the ability to operate independently while supporting team objectives.</li> <li>Capacity to build lasting client relationships through responsive and personalized support.</li> <li>Willingness to travel occasionally for client meetings and conferences.</li> </ul> <p>CoinRoutes Inc. is an equal opportunity employer. We're committed to hiring the best people regardless of race, religion, sex, sexual orientation and expression, national origin, age, disability or genetics.</p>

Client Success & Trading Support - Dubai

Align Technology

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
This role will focus on supporting customers after implementation, ensuring they receive ongoing value and a smooth experience. Working closely with both local teams and colleagues across EMEA, the role will help share knowledge, represent customer needs, and contribute to continuous enhancement of services. The ideal candidate demonstrates strong communication, analytical thinking, teamwork, and a proactive learning mindset.</div><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b></h3><br>
<ul>
<li>
Be responsible for all post-sales operations and interactions with customers.</li>
<li>Be part of a local and EMEA team of CS Specialists &ndash; an international community where sharing best practices is a big key to success.</li>
<li>Act as the Voice of the Customer, bringing in new ideas for Continuous Improvement.</li>
<li>Act as a business partner for our customers, e.g. by providing regular (on-site) training.</li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Skills, Knowledge &amp; Expertise</b></h3><br>
<ul>
<li>
Bachelor degree</li>
<li>Minimum of 1-3 years of directly related experience</li>
<li>Fluency in English and Arabic</li>
<li>Strong interpersonal, listening and persuasive communication skills.</li>
<li>To have the willingness to learn.</li>
<li>Strong analytical capabilities.</li>
<li>To be a team player</li>
<li>To have good problem solving skills.</li>
<li>To be able to work autonomously.</li></ul><br>
<h3 class="jobSectionHeader"><b>
About Align Technology</b></h3><div>
<b>Your growth and well-being:</b><br>
<br>
At Align, every smile matters. We&rsquo;re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:</div><ul>
<li>Health and well-being programs to keep you thriving in both body and mind.</li>
<li>Employee-exclusive discounts on Invisalign products.</li>
<li>Learning opportunities through online learning resources and support for your individual development plans.</li>
<li>Inclusive, global workplace that fosters collaboration, recognition and belonging.</li>
</ul><div>Country and/or role specific details will be shared with you by your recruiter during the interview process.</div><div>
<br>
<b>Discover Align:</b><br>
<br>
We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.<br>
</div><div>Align&rsquo;s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another&mdash; ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.<br>
</div><div>We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.<br>
</div><div>At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.</div><div>
<br>
As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.</div><div>
<br>
Eager to learn how we embrace our global differences and nurture employee well-being?
<br>
<b>Explore Align's culture here!</b><br>
</div><div>Want to discover more about <b>exocad</b> and <b>Cubicure</b>? Click on their names for additional information.</div><div><br>
<b>
Applicant Privacy Policy:</b><br>
<br>
Review our <b>Applicant Privacy Policy</b> for additional information.<br>
<br>
<b>Equal Opportunity Statement:</b><br>
<br>
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.</div></div>

Customer Success Specialist Middle East

The Petshop

<div>
 <p>
  <strong>
   Job Overview
  </strong>
 </p>
 <p>
  As a CRM &amp; Loyalty Specialist, you are an analytical professional with a proven track record of driving revenue growth and increasing customer retention through targeted communications. You will work closely with the CRM &amp; Loyalty Manager and cross-functional teams to implement engaging, creative, and customer-centric strategies that increase LTV, analyze cohorts, and leverage data for impactful decisions. You will actively execute campaigns, iterate quickly through A/B testing and experimentation, and utilize marketing tools to optimize CRM &amp; Loyalty initiatives. Hands-on experience in planning, launching, and analyzing customer retention campaigns is essential, as is a strong obsession with analytics for both online and offline channels.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   Creative Development
  </strong>
 </p>
 <ul>
  <li>
   Ideate and assist in developing the CRM &amp; Loyalty campaign calendar in support of the CRM &amp; Loyalty Manager.
  </li>
  <li>
   Develop creatives, content, and blogs with creative teams/agencies, managing briefs to campaign execution.
  </li>
  <li>
   Coordinate internally for product identification, asset reception, stock checks, briefs, feedback, and approvals with managers, designers, and agencies.
  </li>
  <li>
   Create HTML/Email templates, including link creation and UTMs.
  </li>
  <li>
   Build content for multiple channels &ndash; SMS, Email Newsletters, Push Notifications, In-App/In-Web messages, and WhatsApp &ndash; including copywriting, translation, link creation, and testing.
  </li>
  <li>
   Contribute to raising awareness around loyalty programs and key CRM activities by coordinating with product, purchase, social, and e-commerce teams.
  </li>
 </ul>
 <p>
  <strong>
   Campaign Setup
  </strong>
 </p>
 <ul>
  <li>
   Support the execution of the yearly CRM &amp; Loyalty communication calendar by setting up campaigns in coordination with design, product, data, and loyalty partner teams.
  </li>
  <li>
   Assist in setting up phased campaign automation, monitoring, and updating campaigns.
  </li>
  <li>
   Test and execute campaigns in collaboration with design, product, operations, tech, and data teams.
  </li>
  <li>
   Implement, update, and test all triggered and lifecycle campaigns monthly, working closely with the central team and loyalty partners.
  </li>
 </ul>
 <p>
  <strong>
   Reporting
  </strong>
 </p>
 <ul>
  <li>
   Monitor, analyze, and optimize results for all CRM communication activities.
  </li>
  <li>
   Develop daily reports using KPIs such as response metrics (opens, clicks, reactivity rate, unsubscribe rate), online conversions, additional revenue, and profitability.
  </li>
  <li>
   Use insights from reports to recommend communication best practices.
  </li>
 </ul>
 <p>
  <strong>
   Administrative &amp; Other Tasks
  </strong>
 </p>
 <ul>
  <li>
   Coordinate with vendors for invoices related to loyalty &amp; CRM tasks and submit them to accounts.
  </li>
  <li>
   Track and follow up on PO approvals and payments.
  </li>
  <li>
   Monitor monthly CRM creative communication and execution actuals vs. budget.
  </li>
  <li>
   Assist in resolving loyalty program queries in coordination with operations, IT, loyalty partners, and other departments.
  </li>
  <li>
   Support the creation and uploading of CMS pages on-site and in-app to enhance the customer journey, including banners and other assets.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   4+ years of proven experience in Loyalty &amp; CRM.
  </li>
  <li>
   Minimum of a master&rsquo;s degree from a reputed and recognized institution.
  </li>
  <li>
   Highly creative with a keen eye for detail and precision.
  </li>
  <li>
   Strong analytical skills and excellent command of English (Arabic is a plus).
  </li>
  <li>
   Hands-on experience with CRM tools (e.g., MoEngage, Clevertap, Hubspot).
  </li>
  <li>
   Creative thinker with confidence in leading product initiatives.
  </li>
  <li>
   Basic understanding of HTML, AMP, and SQL is a plus.
  </li>
  <li>
   Excellent proofreading and copy-editing skills for all forms of communication, including emails, reports, and newsletters.
  </li>
  <li>
   Sound understanding of marketing principles and CRM marketing best practices.
  </li>
  <li>
   Proficiency with MS Office (Word, Excel, PowerPoint, Publisher) and survey tools (e.g., Google Forms, Typeform).
  </li>
  <li>
   Experience with online measurement tools such as Google Analytics, Facebook Insights, etc.
  </li>
  <li>
   Ability to work collaboratively, proactively, and effectively as a team member to achieve personal and collective goals within tight deadlines with minimal supervision.
  </li>
  <li>
   Self-motivated, well-organized, detail-oriented, and able to prioritize effectively.
  </li>
  <li>
   Strong interpersonal and communication skills.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Benefits
  </strong>
 </p>
 <ul>
  <li>
   Pet-friendly workplace
  </li>
  <li>
   Life and medical insurance
  </li>
  <li>
   Employee discounts
  </li>
  <li>
   Career growth opportunities
  </li>
  <li>
   Fast-paced and dynamic environment
  </li>
 </ul>
</div>


CRM & Loyalty Specialist

Cercli (YC S23)

Onboard new customers into Cercli platform and manage implementations end-to-end (project management).Configure Cercli settings and parameters for each customer.Thoroughly support customers with their data migration (advanced Excel / Google Sheet data handling).Train new and existing customers on Cercli best practices and latest features.Manage existing customer relationships by regularly checking in and anticipating needs.Support with product marketing campaigns, communications and customer engagement (Pylon).Organize customer events and package deliveries. Manage logistics accordingly.Support customers with daily requests (Pylon).Create and update how-to guide knowledge base articles (Pylon / Notion).Strong English communications skills required. Arabic speaker a strong plus.

Customer Success Specialist

Mastercard

<p><b>Overview</b></p><p>The Loyalty Sales Specialist team within Mastercard Services acts as the Go-To-Market engine for the Mastercard suite of loyalty products and cardholder services. The team has responsibility for new sales value and in-year revenue of the covered product lines. The team is expected to hunt for new business opportunities outside of the existing Mastercard footprint as well as drive commercial outcomes at existing partners (with tight coordination across Account Management and the broader Services BD team). Client verticals include Financial Institutions, Retail &amp; Commerce and Digital Partners, Governments, and many others. Loyalty solutions are typical complex, technical, and highly accretive to Mastercard and our clients.</p><p><b>Role</b></p><p>The Loyalty Sales Specialist Regional Lead will be responsible for the achievement of bookings and in-year revenue sales targets specific to that region. They will lead the development and execution of the overall sales strategy, align team resources towards areas of largest opportunity, and manage activities toward the overall goal. The region lead will serve as a direct report of the global specialist sales lead and lead a team of 3 to 10+ sales specialists. They are expected to play the role of player-coach: managing and developing the team of sales specialists while leading from the front in client and internal environments. The role is equal parts leadership and execution.</p><p><b>Responsibilities:</b></p><ul><li>Develop and deliver our in-region sales strategy and direct all business development activity to meet and exceed bookings and recognized revenue goals</li><li>Maintain regional level pipeline and sales forecasts with an emphasis on deal qualification and pipeline velocity</li><li>Build, recruit, manage, and develop a world class sales organization and culture</li><li>Source, develop, and maintain relationships with customers at the most senior levels</li><li>Act as liaison between regional Services Business Development, Account Managers, Regional Product Management, and Marketing / Demand Gen teams</li><li>Represent Loyalty in overall Mastercard BD pursuits and independently hunt for new business outside of the Mastercard footprint</li><li>Partner closely with all product teams to ensure customer needs and product innovations align with development road maps</li></ul><p><b>Qualifications:</b></p><ul><li>Established track record of sales management success and team quota attainment</li><li>Strong commercial drive with ability to build and monetize senior client relationships based on empathy, thought leadership, and subject matter expertise</li><li>Experience with loyalty or customer engagement solutions and familiarity with one or more of our client segments</li><li>Excellent leadership and team management skills in a commercial setting</li><li>Strong networker across relevant stakeholder base with the ability to listen, build common ground and influence to effectively advance business opportunities and generate revenues</li><li>Proven track record of progressively complex sales and strategic account management experience within the financial services or merchant sectors; loyalty experience is preferred</li><li>Strong negotiation capabilities required for large deals at enterprise accounts</li></ul>

Vice President, Services Business Development

Explore 2668+ Client success specialist in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.

2668 client success specialist jobs IN Dubai United Arab Emirates

Customer Service Agent

Customer Service Agent

Client Success & Trading Support - Dubai

Customer Success Specialist Middle East

CRM & Loyalty Specialist

Customer Success Specialist

Vice President, Services Business Development