associate consultant

assignment support associate Jobs in Mangaluru

assignment support associate

client data analyst

client service manager

compliance associate

client support associate

Accenture in India

<div>
 
 Skill required:
 
 Employee Services - Employee and Labor Relations
 
 
 
 Designation:
 
 HR Service Delivery Associate
 
 
 
 Qualifications:
 
 Any Graduation
 
 
 
 Years of Experience:
 
 1 to 3 years
 
 
 
 About Accenture
 
 
 
 Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song&mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
 
 
 
 What would you do?
 
 Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Process incoming requests received through emails, Service Now or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, HR &amp; Payroll team. Employee Services - More into query/case management Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights.
 
 
 
 What are we looking for?
 
 
 
 <ul>
 <li>
 Written and verbal communication
 </li>
 <li>
 Critical Thinking
 </li>
 <li>
 Problem Management Provide input into process improvement opportunities and may oversee defining standards for new processes and reusable processes.
 </li>
 <li>
 Need to have minimum of 3 plus years of work experience in Leave of Absence Prior experience of handling policy discussion calls on FMLA, HIPAA &amp; ADA is a must Need to have prior experience with the following applications: Workday &amp; Service Now
 </li>
 <li>
 Leave &amp; Absence Administration MS Office Workday &amp; Service Now US Regulations on LOA &amp; Accommodation Analytical Thinking Multi Tasking/ Time Mgt Team Leadership Teaming and Collaboration Result Oriented " Effective Communication (verbal &amp; Non verbal)" Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent &amp; referral to general guidelines.Your expected interactions are within your own team &amp; direct supervisor.You will be provided detailed to moderate level of instruction on daily work tasks &amp; detailed instruction on new assignmentsThe decisions that you make would impact your own workYou will be an individual contributor as a part of a team, with a predetermined, focused scope of workPlease note that this role may require you to work in rotational shifts.Process incoming service requests received through the Contact Center, Email or Web Portal.Process employee leave requests, which includes verifying eligibility, tracking leave status, &amp; provide support services to employees on leave Obtain sufficient information to research &amp; complete the service requests, Key manual entries or answer query from client employees.Manage workflow of cases effectively &amp; take remedial action or escalate as necessary.Provide information, advice &amp; guidance to clients (individuals, managers, client HR, client representatives) in the relevant HR areas taking account of the confidential nature of the work area.Ensure &amp; maintain the security &amp; confidentiality of client data. Understanding the detailed functionality of all tools &amp; applications used for Leave &amp; Absence Administration. Understanding the end to end processes of Leave &amp; Absence Administration including Client Policies, State or any governing body s regulation.Ensuring all SLA requirements are met as agreed with the client.Ensure that the Team manages their case loads on a day to day basis identifying delays &amp; taking remedial action.Uses &amp; maintains process maps &amp; all process documentation identifying inputs, outputs, roles &amp; responsibilities of the process.Participates in OE programs, Process improvement programs.Create/Collate all necessary Leave data using the appropriate job aids as specified in the Processes. Generate all required reports from Database as per the agreed timelines &amp; send it to the required Stakeholders (Payroll &amp; Benefits Team)Provide appropriate support processes &amp; ensure compliance in adhering to client policies/practices.Maintain up-to-date knowledge of client policies, statutory requirements from the State/Local governing body &amp; special h&amp;ling procedures.Required to identify, assess, &amp; resolve complex issues/problems within own area of responsibility &amp; operating largely independentlyPrioritize own activities &amp; assist team members as needed in order to meet client deadlines &amp; quality standards, Any Graduation
 
 </li>
 </ul>
</div>

HR Service Delivery Associate

PwC Acceleration Center India

<div>
 At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy. As a learning and development generalist at PwC, you will focus on designing and delivering innovative training programmes to enhance employee skills and knowledge. You will play a crucial role in fostering a culture of continuous learning and professional growth within the organisation.
 
 
 Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.
 
 
 
 Skills
 
 
 
 Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
 
 
 <ul>
 <li>
 Apply a learning mindset and take ownership for your own development.
 </li>
 <li>
 Appreciate diverse perspectives, needs, and feelings of others.
 </li>
 <li>
 Adopt habits to sustain high performance and develop your potential.
 </li>
 <li>
 Actively listen, ask questions to check understanding, and clearly express ideas.
 </li>
 <li>
 Seek, reflect, act on, and give feedback.
 </li>
 <li>
 Gather information from a range of sources to analyse facts and discern patterns.
 </li>
 <li>
 Commit to understanding how the business works and building commercial awareness.
 </li>
 <li>
 Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.
 
 
 </li>
 </ul>
 The Opportunity
 
 
 When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you&rsquo;ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You&rsquo;ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.
 
 
 As part of the Learning and Development team you will support the creation and implementation of impactful learning initiatives. As an Associate you will focus on learning and contributing to client engagement and projects while developing your skills and knowledge to deliver quality work. This role offers a unique chance to engage with diverse teams, enhance your analytical abilities, and build meaningful connections within the organization.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist in the development and execution of impactful learning programs
 </li>
 <li>
 Contribute to client projects by applying analytical skills
 </li>
 <li>
 Collaborate with diverse teams to enhance learning initiatives
 </li>
 <li>
 Support the identification of training needs and opportunities
 </li>
 <li>
 Engage in research to inform program improvements
 </li>
 <li>
 Build relationships within the organization to foster collaboration
 </li>
 <li>
 Utilize various tools and methodologies to solve challenges
 </li>
 <li>
 Maintain exemplary standards of quality in deliverables
 
 
 </li>
 </ul>
 What You Must Have
 
 
 <ul>
 <li>
 Bachelor's Degree
 </li>
 <li>
 2 years of experience
 </li>
 <li>
 Oral and written proficiency in English required
 
 
 </li>
 </ul>
 What Sets You Apart
 
 
 <ul>
 <li>
 Master's Degree in English, Communicative English, Mass Communication
 </li>
 <li>
 Possessing knowledge of MS Office Suite and G Suite
 </li>
 <li>
 Utilizing Power BI and Alteryx for data analysis
 </li>
 <li>
 Managing LMS and Learning Hub effectively
 </li>
 <li>
 Excelling in client communication and SME interaction
 </li>
 <li>
 Generating insightful reports and dashboards
 </li>
 <li>
 Open to learning new skills and tools
 </li>
 <li>
 Adapting to new situations with flexibility
 </li>
 <li>
 Demonstrating attention to precision and awareness of industry trends
 </li>
 </ul>
</div>

L&D Support specialist– Associate

Wipro

<div>
 Job description:
 
 
 Job Description
 
 
 Role Purpose
 
 
 
 The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
 
 &nbsp;
 
 ͏
 
 Do
 
 <ul>
 <li>
 
 Support process by managing transactions as per required quality standards
 
 <ul>
 <li>
 Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
 </li>
 <li>
 Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
 </li>
 <li>
 Update own availability in the RAVE system to ensure productivity of the process
 </li>
 <li>
 Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
 </li>
 <li>
 Follow standard processes and procedures to resolve all client queries
 </li>
 <li>
 Resolve client queries as per the SLA&rsquo;s defined in the contract&nbsp;
 </li>
 <li>
 Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
 </li>
 <li>
 Identify and learn appropriate product details to facilitate better client interaction and troubleshooting&nbsp;
 </li>
 <li>
 Document and analyze call logs to spot most occurring trends to prevent future problems
 </li>
 <li>
 Maintain and update self-help documents for customers to speed up resolution time
 </li>
 <li>
 Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
 </li>
 <li>
 Ensure all product information and disclosures are given to clients before and after the call/email requests
 </li>
 <li>
 Avoids legal challenges by complying with service agreements
 </li>
 </ul>
 </li>
 </ul>
 ͏
 <ul>
 <li>
 
 Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
 
 <ul>
 <li>
 Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
 </li>
 <li>
 Assist clients with navigating around product menus and facilitate better understanding of product features&nbsp;
 </li>
 <li>
 Troubleshoot all client queries in a user-friendly, courteous and professional manner
 </li>
 <li>
 Maintain logs and records of all customer queries as per the standard procedures and guidelines
 </li>
 <li>
 Accurately process and record all incoming call and email using the designated tracking software
 </li>
 <li>
 Offer alternative solutions to clients (where appropriate) with the objective of retaining customers&rsquo; and clients&rsquo; business
 </li>
 <li>
 Organize ideas and effectively communicate oral messages appropriate to listeners and situations
 </li>
 <li>
 Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs
 </li>
 </ul>
 </li>
 </ul>
 ͏
 <ul>
 <li>
 
 Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
 
 <ul>
 <li>
 Undertake product trainings to stay current with product features, changes and updates
 </li>
 <li>
 Enroll in product specific and any other trainings per client requirements/recommendations
 </li>
 <li>
 Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
 </li>
 <li>
 Update job knowledge by participating in self learning opportunities and maintaining personal networks
 </li>
 </ul>
 </li>
 </ul>
 ͏
 
 Deliver
 
 
 &nbsp;NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed
 
 
 
 &nbsp;
 
 
 Experience: 1-3 Years
 
 .
 
 
 &nbsp;
 
 
 Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
 
</div>

Analyst

NES Fircroft

<div>
 
 
 "Ready to take charge of expense management and ensure smooth pre-payroll activities? Join us as an Assignment Support Administrator and help streamline expense process with accuracy and efficiency!&rdquo;
 
 
 
 
 
 
 
 ABOUT THE ROLE
 
 :
 
 
 Your role involves assessment of the timesheets and expenses received and conducting thorough reviews, working closely with sales/contractors for corrections and receiving timely approvals from clients and sharing them with the payroll teams as per the required filing convention for further processing.
 
 
 
 
 
 
 What You&rsquo;ll Be Doing:
 
 
 <ul>
 <li>
 Thoroughly review timesheets and expenses for completeness, accuracy, and adherence as per the client specific checklist.
 </li>
 <li>
 Review the expense sheets and verify receipts received and ensure the final amount tally.
 </li>
 <li>
 Communicate directly with contractors or sales team for discrepancies in the expense sheets and receipts submitted.
 </li>
 <li>
 Manage payroll related queries by analysing the data and preparing an in-depth overview of the issue.
 </li>
 <li>
 Ensure that all the emails received in the shared inboxes are processed in line with deadlines and urgency levels. Emails must be responded to within at least 24 hours or receipt.
 </li>
 <li>
 Ensure the expense sheet and receipts received are saved as per the filing convention required by Payroll teams and seek approvals from client/managers without impacting the turnaround time.
 </li>
 <li>
 Work as per the payroll schedule to ensure there are no delays in the payment.
 </li>
 <li>
 Any other tasks and responsibilities as assigned by the manager.
 </li>
 <li>
 Continuously identify opportunities to streamline and improve the efficiency of timesheet and expense review processes.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 <ul>
 <li>
 
 Organized:
 
 Master multitasker who keeps things on track and on time.
 </li>
 <li>
 
 Proactive:
 
 Always looking ahead and solving problems before they arise.
 </li>
 <li>
 
 Detail-Oriented:
 
 Sharp eye for accuracy in documents, processes, and communication.
 </li>
 <li>
 
 Communicative:
 
 Clear, professional, and empathetic in all interactions.
 </li>
 <li>
 
 Adaptable:
 
 Thrives in a fast-paced environment with ever-changing priorities.
 </li>
 </ul>
 
 
 
 
 
 Why NES Fircroft ?
 
 
 <ul>
 <li>
 
 Financial stability:
 
 Extremely competitive basic salary with a strong bonus scheme.
 </li>
 <li>
 
 Work Life Balance:
 
 Generous WFH (working from home) policy, 2 days per week once you are established in your role and finish early on Fridays.
 </li>
 <li>
 
 Time Off:
 
 18 days of paid leave plus birthday leave, 12 days of casual/sick leaves, 12days of bank holidays. Paid leaves will be increased to 20days after 2yrs of service.
 </li>
 <li>
 
 Onboarding &amp; Development:
 
 Full training plan and guidance and a clear career progression.
 </li>
 <li>
 
 Securing your future:
 
 pension schemes, life &amp; medical insurance, and more.
 </li>
 <li>
 
 Keeping fit:
 
 Discount on Cult Fit membership.
 </li>
 <li>
 
 Transportation:
 
 Free Pick-up &amp; Drop from our selected Nodal points.
 </li>
 <li>
 
 Spending time with loved ones:
 
 Christmas close down
 </li>
 <li>
 
 Team Time:
 
 Fun, lively environment with plenty of staff nights out.
 </li>
 </ul>
 
 
 
 
 
 Who We Are:
 
 
 
 Established in 1978, NES Fircroft is an
 
 award-winning staffing specialist
 
 that supplies technical and engineering experts (&ldquo;white collar&rdquo;) to
 
 Oil and Gas, Power, Construction &amp; Infrastructure, Life Sciences, Manufacturing, Chemical, Mining, Automotive and IT sectors worldwide
 
 on an international basis. We&rsquo;re a highly experienced team of over 2000 professionals made up of recruitment consultants and support staff spanning 58 offices worldwide. At NES Fircroft, we don&rsquo;t just recruit; we innovate and connect talent with groundbreaking opportunities. With 90+ years of experience, we&rsquo;re a global leader in engineering staffing, empowering industries to build a brighter future.
 
 
 
 
 
 
 "Empower our future with your talent. Join our sustainable energy mission!"
 
 
 
 
 
 
 About Us // Meet The Team // Follow Us On Youtube!
 
</div>

Assignment Support Associate

Laundryheap

<div>
 Laundryheap is an award-winning, industry-leading startup that's transforming the way people do laundry and dry cleaning. We collect, clean, and deliver items back to customers in as little as 24 hours, making us one of the fastest services in the industry.
 
 
 Headquartered in the UK, our service is live in 14 international markets and rapidly expanding across Europe, Asia, and North America.
 
 
 We're now seeking an energetic, detail-oriented individual to join our team in our Bengaluru office. As an international brand working across multiple time zones, we're looking for someone flexible, adaptable, and excited to work in rotating shifts to support our global operations.
 
 
 
 Make a real impact 🚀
 
 
 
 At Laundryheap, every conversation matters. As part of our Escalations team, you'll be the voice that turns challenging situations into positive customer experiences. You'll play a key role in solving complex issues, supporting customers through claims or refunds, and helping us build trust and loyalty in one of the fastest-growing on-demand services.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Investigate, manage, and resolve escalated or complex customer queries (claims, refunds, etc.), getting to the root cause to reduce future issues
 </li>
 <li>
 Think creatively to propose fair, customer-focused solutions while following processes and policies
 </li>
 <li>
 Share insights and highlight customer trends to improve journeys and processes across teams
 </li>
 <li>
 Build productive relationships with colleagues across Operations and the wider business
 </li>
 <li>
 Deliver fair, timely outcomes for customers while maintaining brand reputation
 </li>
 <li>
 Meet and exceed KPIs that drive business results and improve customer experience
 
 
 </li>
 </ul>
 
 What we're looking for
 
 
 
 <ul>
 <li>
 Excellent English communication (spoken &amp; written)
 </li>
 <li>
 Customer service/operations background, ideally in e-commerce, consumer services, or fast-paced industries
 </li>
 <li>
 Confident communicator who can handle difficult conversations and write clear, professional responses
 </li>
 <li>
 Strong attention to detail with a focus on quality and speed
 </li>
 <li>
 Problem-solver who shows initiative, proactivity, and forward-thinking
 </li>
 <li>
 Tech-savvy and quick to adapt to new tools and processes
 </li>
 <li>
 Comfortable working in a dynamic, fast-paced environment
 </li>
 <li>
 Able to prioritise tasks and manage customer expectations effectively
 </li>
 <li>
 French language skills would be a plus but not mandatory.
 </li>
 <li>
 Willingness to commute to our Bangalore office
 
 
 </li>
 </ul>
 
 Why join us?
 
 
 
 <ul>
 <li>
 Be part of a fast-growing global company with opportunities to learn and grow
 </li>
 <li>
 Work in a collaborative environment where your ideas are heard and valued
 </li>
 <li>
 Gain exposure to international markets and complex customer operations
 </li>
 <li>
 Contribute directly to shaping how we support and delight customers worldwide
 
 
 </li>
 </ul>
 
 Work Schedule
 
 
 
 <ul>
 <li>
 9-hour shift (8 working hours)
 </li>
 <li>
 Rotational shifts, including night shifts, weekends included
 
 
 </li>
 </ul>
 👉 Immediate joiners are highly preferred
 
 
 (Designation may vary depending on our organisational structure)
 
 
 We're looking for ambitious, proactive people with a can-do attitude who aren't afraid to make confident decisions. If that sounds like you, don't miss this opportunity: apply now and become part of the international Laundryheap team!
</div>

Customer Support Associate - Escalation Specialist

slice

<div>
 
 
 About the team
 
 
 
 
 
 
 
 Be Part of Something Extraordinary.
 
 
 
 Our Customer Experience team is a dynamic group of professionals who thrive on empathy, precision, and care. We&rsquo;re not just any team&mdash;we&rsquo;re the heart of our company, ensuring that every customer feels valued and appreciated. Our mantra? &ldquo;We make the customer feel like they&rsquo;re the king.&rdquo; It&rsquo;s simple, but it&rsquo;s what sets us apart. If you want to be part of a team where your dedication creates lasting impressions, this is where you belong.
 
 
 
 
 
 
 About the role
 
 
 
 
 
 
 
 Are you passionate about creating exceptional customer experiences? Do you thrive on solving problems and guiding others? If so, we want you on our team!
 
 
 
 As a Customer Experience Executive, you&rsquo;ll be at the forefront of ensuring our customers enjoy a smooth and positive journey with our products and services. Your day-to-day will involve connecting with customers, resolving their queries, offering tailored solutions, and helping them unlock the full potential of our offerings. If you&rsquo;re driven by customer satisfaction and enjoy helping others succeed, this role is for you!
 
 
 
 
 
 
 What You will do
 
 
 
 
 
 
 ●
 
 Deliver Top-Notch Support:
 
 Ensure every customer query is met with a quality response,
 
 
 following our SOPs to keep interactions smooth and efficient.
 
 
 ●
 
 Be a Customer Advocate:
 
 Tune in to what our customers really need and guide them through
 
 
 using specific features that make a difference.
 
 
 ●
 
 Dive into Problem-Solving:
 
 Love a challenge? Analyze and report product issues by exploring
 
 
 different scenarios or stepping into the customer&rsquo;s shoes.
 
 
 ●
 
 Keep Our Knowledge Base Sharp:
 
 Regularly update our internal systems with insights from technical issues and valuable customer conversations.
 
 
 ●
 
 Collaborate and Innovate:
 
 Got a great idea from a customer? Share feature requests and clever workarounds with the team to keep our product evolving.
 
 
 ●
 
 Stay Ahead of the Curve:
 
 Excite our customers by informing them about the latest features and functionalities as soon as they&rsquo;re available.
 
 
 ●
 
 Ensure Resolution:
 
 Don&rsquo;t just solve problems&mdash;follow up with customers to make sure
 
 
 everything&rsquo;s running smoothly on their end.
 
 
 ●
 
 Amplify the Customer Voice:
 
 Collect feedback directly from customers and share these insights with our Product, Sales, and Marketing teams to drive innovation and improvement.
 
 
 
 
 
 
 What you will need
 
 
 
 
 
 
 ●
 
 Bring Your Experience:
 
 Have at least 2 years in a Customer Support role? Great! If you're a fresher with outstanding communication skills, we&rsquo;d love to hear from you too.
 
 
 ●
 
 Versatile Support:
 
 Ready to tackle it all? You'll be handling calls, chats, and emails, so flexibility is key.
 
 
 ●
 
 Customer-Centric Approach:
 
 We&rsquo;re all about our customers&mdash;you should be too.
 
 
 ●
 
 Tech-Savvy:
 
 Familiar with help desk software and remote support tools? Even better if you know your way around CRM systems.
 
 
 ●
 
 Communication Pro:
 
 Strong communication and problem-solving skills are a must. We need someone who&rsquo;s fluent in both English and Hindi.
 
 
 ●
 
 Juggle Like a Pro:
 
 You&rsquo;ll need to multitask in our fast-paced environment, adapting quickly to whatever comes your way.
 
 
 
 
 
 
 Life at slice
 
 
 
 Life so good, you&rsquo;d think we&rsquo;re kidding:
 
 
 
 
 <ul>
 <li>
 Competitive salaries. Period.
 </li>
 <li>
 An extensive medical insurance that looks out for our employees &amp; their dependents. We&rsquo;ll love you and take care of you, our promise.
 </li>
 <li>
 Flexible working hours. Just don&rsquo;t call us at 3AM, we like our sleep schedule.
 </li>
 <li>
 Tailored vacation &amp; leave policies so that you enjoy every important moment in your life.
 </li>
 <li>
 A reward system that celebrates hard work and milestones throughout the year. Expect a gift coming your way anytime you kill it here.
 </li>
 <li>
 Learning and upskilling opportunities. Seriously, not kidding.
 </li>
 <li>
 Good food, games, and a cool office to make you feel like home. An environment so good, you&rsquo;ll forget the term &ldquo;colleagues can&rsquo;t be your friends&rdquo;.
 </li>
 </ul>
 
 
 
 
 We believe in equality. Period.
 
 
 
 
 
 At slice, we are committed to building a diverse and talented workforce. We never discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status,veteran status, medical condition, disability, or any other class of characteristic protected by the applicable law. We consider all qualified jobseekers with criminal histories in a manner consistent with the applicable law. Additionally, we are committed to providing reasonable accommodations to qualified individuals with physical or mental disabilities in order to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Come join our crew!
 
 
 
 
 
 
 About Us
 
 
 
 slice
 
 
 A new bank for a new India
 
 
 
 
 
 slice&rsquo;s purpose is to make the world better at using money and time, with a major focus on building the best consumer experience for your money. We&rsquo;ve all felt how slow, confusing, and complicated banking can be. So, we&rsquo;re reimagining it. We&rsquo;re building every product from scratch to be fast, transparent, and feel good, because we believe that the best products transcend demographics, like how great music touches most of us.
 
 
 
 
 
 Our cornerstone products and services: slice savings account, slice UPI credit card, slice UPI, and slice business are designed to be simple, rewarding, and completely in your control. At slice, you&rsquo;ll get to build things you&rsquo;d use yourself and shape the future of banking in India. We tailor our working experience with the belief that the present moment is the only real thing in life. And we have harmony in the present the most when we feel happy and successful together.
 
 
 
 
 
 We&rsquo;re backed by some of the world&rsquo;s leading investors, including Tiger Global, Insight Partners, Advent International, Blume Ventures, and Gunosy Capital.
 
</div>

Customer Experience Executive

<div>
 At PwC, our people in strategy consulting focus on providing strategic guidance and insights to organisations. They analyse market trends, assess business performance, and develop recommendations to help clients achieve their goals. These individuals work closely with clients to identify opportunities for growth, optimise operations, and enhance overall business performance. In operations strategy at PwC, you will specialise in developing and implementing strategic plans to optimise operational efficiency and drive business growth. You will analyse data, identify opportunities for improvement, and collaborate with cross-functional teams to enhance processes and achieve organisational objectives.
 
 
 
 Role Overview
 
 
 
 
 Designation:
 
 Experienced Associate
 
 
 
 Location:
 
 Bengaluru, India
 
 
 
 Note:
 
 Employee to be based in
 
 Bengaluru only
 
 ;
 
 
 As an Experienced Associate, you will be a
 
 core problem solver
 
 in the Bengaluru team. You&rsquo;ll perform analyses, build models, and co‑create deliverables that drive client decisions, while growing rapidly through coaching and on‑the‑job learning.
 
 
 
 What does this role entail?
 
 
 
 Our Management Consulting team works with our global clients to advise and design growth, operational and customer-focused strategies for sustainable competitive advantage. Our thought leadership and unparalleled experience help clients turn formidable challenges into market advantage across the value chain and around the globe. Additionally, our extensive expertise in various industries allows us to serve clients with consulting services with a focus on the most profitable elements of the value chain to create scalable businesses that will deliver increased sustainable profits.
 
 
 Our Management Consultants work with the client and project teams to support global engagements from India through activities that are driven towards delivering results, conduct analyses and develop insights, prepare excel models, analyze large sets of data, capture as-is processes, prepare work plans, design to-be processes, support project leads, work directly with client teams and facilitate meetings to enable decision making, organize and prepare recommendations on client issues, and participate actively in new business development, thought leadership and firm building
 
 
 
 Competency Overview: Enterprise &amp; Functional Strategy
 
 
 
 The Operations Strategy team works with clients across industries supporting engagements -
 
 
 <ul>
 <li>
 Developing enterprise and functional strategy (operating model, supply chain, manufacturing &amp; service operations) in partnership with C-suite executives
 </li>
 <li>
 Conducting operational due diligence to assess process and technology landscapes and create POVs
 </li>
 <li>
 Advising clients on transformation&mdash;operating model redesign, network optimization, S&amp;OP/planning, logistics, inventory, sourcing &amp; procurement
 </li>
 <li>
 Developing future state strategies for Operations driven digital transformation (analytics, automation, GenAI)
 
 
 </li>
 </ul>
 
 Job Description
 
 
 
 <ul>
 <li>
 Diagnostic &amp; design
 </li>
 <ul>
 <li>
 Gather data, validate accuracy, and prepare baseline views.
 </li>
 <li>
 Build models, develop analysis and draft findings
 </li>
 <li>
 Draft future state recommendations, catalog impact / implications and draft change strategy based on feedback and guidance
 </li>
 </ul>
 <li>
 Execution &amp; value tracking
 </li>
 <ul>
 <li>
 Maintain trackers, meeting notes, and action logs; iterate analyses and slides based on feedback.
 
 </li>
 </ul>
 </ul>
 
 Core responsibilities of Experienced Associate would entail (but not limited to)
 
 
 
 
 Responsibilities
 
 
 
 As part of the team, you'll collaborate with experienced consultants and industry professionals to help clients address complex business challenges. Specific responsibilities include but are not limited to:
 
 
 <ul>
 <li>
 Analyze datasets, perform benchmarks, and create clear exhibits to support hypotheses
 </li>
 <li>
 Document as‑is processes; support time studies, value‑stream mapping, and KPI baselining
 </li>
 <li>
 Contribute to future‑state design workshops and creation of playbooks/standard work
 </li>
 <li>
 Support PMO routines (plans, RAID, status) and quality checks on deliverables
 </li>
 <li>
 Collaborate closely with peers in Mexico and US teams; take feedback and iterate quickly
 
 
 </li>
 </ul>
 
 Knowledge Preferred
 
 
 
 Candidates are expected to demonstrate foundational knowledge in one or more areas of technology, along with strong analytical skills to effectively understand and address client needs:
 
 
 
 Must-have Skills
 
 
 
 <ul>
 <li>
 Apply analytical, problem-solving, and critical-thinking skills to support evaluation of operational challenges and opportunities
 </li>
 <li>
 Clean, interpret, and visualize data to produce accurate analyses and clear exhibits
 </li>
 <li>
 Contribute to development of cost optimization, sourcing, and supply chain analyses under guidance
 </li>
 <li>
 Leverage GenAI, automation, and digital analytics tools to improve data quality and delivery efficiency
 </li>
 <li>
 Communicate findings succinctly in written and verbal formats; iterate quickly based on feedback
 </li>
 <li>
 Build trusted working relationships through teamwork, proactive ownership, and stakeholder support
 </li>
 <li>
 Apply Lean and continuous improvement concepts to improve process efficiency
 </li>
 <li>
 Support operating model design, manufacturing strategy, and procurement transformation initiatives
 
 
 </li>
 </ul>
 
 Good-to-have Skills
 
 
 
 <ul>
 <li>
 Manage multiple priorities with attention to detail and structured organization
 </li>
 <li>
 Demonstrate ownership and accountability for assigned tasks, ensuring accuracy and timeliness
 </li>
 <li>
 Share knowledge and support peers; contribute to a collaborative team culture
 </li>
 <li>
 Demonstrate self-awareness, adaptability, and commitment to PwC&rsquo;s quality standards, ethics, and values
 
 
 </li>
 </ul>
 
 Your opportunities at PwC
 
 
 
 
 Learn:
 
 Develop business acumen, technical, and technology skills
 
 
 
 Apply:
 
 Diverse opportunities to showcase your skills in a supportive environment
 
 
 
 Grow:
 
 Harness your leadership potential to expand your career
 
 
 
 Eligibility criteria
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (engineering, statistics, business, or related)
 </li>
 <li>
 2&ndash;4 years' experience in operations, supply chain, manufacturing, or business analysis; consulting exposure preferred
 </li>
 <li>
 Proficiency with excel/sheets and PowerPoint; experience with BI tools and basic scripting
 </li>
 </ul>
</div>

Experienced Associate - Strategy -Operations Strategy – Bangalore

Explore 547+ Client support associate in Mangaluru this December. Find roles across top companies and apply now to boost your career.