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client support specialist

Soliton Technologies

<div>
 
 Job Description
 
 
 
 We are seeking a skilled and dedicated Client Support Specialist to join our team. The ideal candidate will play a crucial role in ensuring the smooth operation of our applications, providing technical support, and delivering exceptional service to our clients. If you are passionate about technology and excel in problem-solving, we want to hear from you.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Application Monitoring: Regularly monitor and maintain application performance to ensure smooth and efficient operation.
 </li>
 <li>
 Technical Support: Provide first-line technical support for application-related issues, responding to user-reported problems via email, phone, or ticketing systems.
 </li>
 <li>
 Troubleshooting and Diagnosis: Analyze and troubleshoot application issues, diagnose root causes, and implement solutions or workarounds.
 </li>
 <li>
 Incident Management: Manage and prioritize support tickets, ensuring timely resolution and escalating critical issues to the appropriate teams when necessary.
 </li>
 <li>
 Collaboration: Work closely with developers, system administrators, and other IT professionals to address complex issues and implement improvements.
 </li>
 <li>
 Client Interaction: Serve as the primary contact for clients, addressing inquiries, concerns, and requests promptly and professionally.
 </li>
 <li>
 Issue Resolution: Identify and resolve client issues by troubleshooting problems, providing solutions, and escalating issues when necessary.
 </li>
 <li>
 Communication: Maintain clear and effective communication with clients through phone, email, and chat.
 </li>
 <li>
 Product Knowledge: Develop a deep understanding of our products and services to provide informed support and recommendations.
 </li>
 <li>
 Training: Provide training and guidance to clients on the use of our products or services, ensuring they have the resources needed for success.
 </li>
 <li>
 Reporting: Prepare and present reports on client support metrics, including common issues, resolution times, and client satisfaction levels.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven 2 years experience in client/application support or a related technical role.
 </li>
 <li>
 Healthcare experience will be preferred.
 </li>
 <li>
 Strong problem-solving skills and the ability to troubleshoot complex issues.
 </li>
 <li>
 Excellent communication skills, with the ability to interact professionally with clients and team members.
 </li>
 <li>
 Familiarity with incident management and ticketing systems.
 </li>
 <li>
 Ability to work collaboratively with developers, system administrators, and other IT professionals.
 </li>
 <li>
 Strong organizational skills, with the ability to manage and prioritize multiple support tickets.
 </li>
 <li>
 Willingness to develop a deep understanding of our products and services.
 </li>
 <li>
 Experience providing training and support to clients is a plus.
 </li>
 <li>
 A degree in Computer Science, Information Technology, or a related field is preferred.
 
 
 </li>
 </ul>
 
 Shift Timings: Afternoon Shift, Evening Shift
 
 
 
 
 About Us:
 
 Persivia and Soliton Technologies are AI-powered HealthTech platform that enables providers, payers, and large health care International organizations to deliver personalized, value-based care. By integrating clinical and claims data, we deliver real-time insights that drive improved patient outcomes, clinical performance, and operational efficiency.
 
 
 Role Code:
 
 #ST25Q3CS
 
</div>

Client Support Specialist - US Healthcare

Mindbridge

<div>
 
 
 Who We Are
 
 
 
 We are Pakistan's largest English language-based outsourcing company and specialize in managing customer care services and back-office processes for global leaders in technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue solidifying ourselves as our country's industry leader. At Mind Bridge, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have led to a continuous and growing engagement with industry-leading enterprises across the globe.
 
 
 
 
 
 
 The Job
 
 
 
 As Customer Experience Specialist you will act as a liaison, provide product/services information, answer questions on chat or email, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
 
 
 
 
 
 
 Get Hired Faster &ndash; Walk-In Interviews Open Now!
 
 
 
 Looking to kickstart your career without the wait? We&rsquo;ve got you covered!
 
 
 For the
 
 quickest response
 
 and a
 
 fast-track hiring process
 
 , visit our office for
 
 walk-in interviews
 
 . Just bring your:
 
 <ul>
 <li>
 
 Original CNIC
 
 </li>
 <li>
 
 Updated CV
 
 </li>
 </ul>
 
 ⏰
 
 When:
 
 Monday to Saturday, 11:00 AM - 6:00 PM
 
 
 📍
 
 Where:
 
 Mindbridge Center, 7 Kashmir Road, Opposite LDA Plaza, Lahore.
 
 
 Don&rsquo;t miss this chance to secure your dream job quickly! Walk in and walk out with an offer!
 
 
 
 
 
 
 What we offer:
 
 
 <ul>
 <li>
 Highest salary package for Non-Voice Customer Support: up to
 
 PKR 150,000
 
 </li>
 <li>
 No sales or monthly targets
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Leave Encashment
 </li>
 <li>
 On job training
 </li>
 <li>
 State-of-the-art infrastructure
 </li>
 <li>
 Annual Increment
 </li>
 <li>
 Employee engagement &amp; appreciation programs
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage incoming chats/emails
 </li>
 <li>
 Identify and assess customers&rsquo; needs to achieve satisfaction
 </li>
 <li>
 Build sustainable relationships and trust with customer accounts through open and interactive communication
 </li>
 <li>
 Provide accurate, valid and complete information by using the right methods/tools
 </li>
 <li>
 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
 </li>
 <li>
 Follow communication procedures, guidelines and policies
 </li>
 <li>
 Take the extra mile to engage customers
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 A-Levels/Intermediate
 </li>
 <li>
 Natural instinct to empathize with users
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Native or bilingual spoken and written English skills
 </li>
 <li>
 Detail-oriented
 </li>
 </ul>
 
 
 
 
 
 We pride ourselves on being an equal opportunity employer, dedicated to fostering diversity and inclusion.
 
 
 
 
</div>

Customer Experience Specialist (Non Voice)

Brandix Soft

Brandix Soft is a leading digital solutions company specializing in SEO, Web Development, and Digital Advertising for businesses across the UK and US. We work with high-value clients and enterprise-level accounts, delivering technical excellence and exceptional customer support.We are expanding our Client Support Team and seeking confident, articulate, and customer-focused individuals who thrive in fast-paced environments.Job Responsibilities<ul><li>Make 50&ndash;75 professional outbound and follow-up calls daily</li><li>Handle inbound client inquiries and provide service-related support</li><li>Resolve client concerns with a consultative support approach</li><li>Document all client interactions accurately in the CRM system</li><li>Maintain a minimum of 60 quality calls per day</li><li>Achieve an 85%+ first-call resolution rate</li><li>Maintain a 4.8+ customer satisfaction rating</li><li>Identify 3&ndash;5 upsell opportunities weekly (bonus-eligible)</li><li>Educate clients about additional services (SEO, PPC, Web solutions)</li><li>Ensure compliance with service protocols and communication standards</li></ul>Candidate RequirementsEssential:<ul><li>Minimum 6 months of call center experience (international preferred)</li><li>Fluent spoken and written English (neutral accent preferred)</li><li>Proficiency in CRM tools (e.g., HubSpot, Salesforce) and MS Office</li></ul>Core Skills:<ul><li>Strong active listening and problem-solving skills</li><li>Professional phone presence and emotional intelligence</li><li>Ability to meet performance targets in a fast-paced environment</li></ul>Preferred:<ul><li>1+ year of experience with UK/US-based clients</li><li>Basic knowledge of digital marketing services (SEO, PPC, Web)</li></ul>Work Schedule<ul><li>UK Shift: 1:00 PM &ndash; 10:00 PM (Mon&ndash;Fri)</li><li>US Shift: 6:00 PM &ndash; 3:00 AM (Mon&ndash;Fri)</li><li>On-site only (no remote option)</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary (up to Rs. 75,000/month, based on experience)</li><li>Performance bonuses for upsells and KPIs</li><li>Career growth opportunities (Team Lead, Account Manager roles)</li><li>Exposure to global clients, including Fortune 500 companies</li><li>Modern office in Gulberg, Lahore&rsquo;s commercial hub</li></ul>How to ApplyInterested candidates can apply directly through Indeed OR Send your updated resume to: Hrsales@brandixsoft.com WhatsApp: +92 325 5599973Note:<ul><li>This is a full-time, on-site role</li><li>Only candidates based in Lahore will be considered</li><li>Only shortlisted applicants will be contacted</li></ul>Job Type: Full-timePay: Up to Rs70,000.00 per monthExperience:<ul><li>International Cold Calling: 1 year (Required)</li></ul>Language:<ul><li>English Fluently (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Calling Agent Female US

TCP Software

<div>
 
 TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
 
 
 
 
 About TCP (TimeClock Plus):
 
 
 
 For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of Partner and PEOs and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. We recently embraced our new, refreshed brand which we feel fully embodies our commitment to innovation while also completing our first acquisition of Humanity, an industry-leading cloud-based scheduling platform. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
 
 
 
 As a Partner Support Specialist, you will:
 
 
 
 <ul>
 <li>
 Ensures Partner and PEO Partner and PEO success and satisfaction in a friendly and courteous manner.
 </li>
 <li>
 Answering inbound calls from Partner and PEO Partner and PEOs.
 </li>
 <li>
 Making outbound calls to Partner and PEO Partner and PEOs.
 </li>
 <li>
 Use CRM software to track Partner and PEO cases and tickets until resolution.
 </li>
 <li>
 Maintains Partner and PEO records by updating account information.
 </li>
 <li>
 Maintains product knowledge to improve performance and skill set. Technicians'
 </li>
 <li>
 Meets or exceeds established performance requirements.
 </li>
 <li>
 Engages in Partner and PEO success and Partner and PEO advocacy.
 </li>
 <li>
 Assisting fellow team members and other departments.
 </li>
 <li>
 Contributes to team effort by ensuring the highest possible level of Partner and PEO satisfaction.
 </li>
 <li>
 Ability to diffuse escalated Partner and PEO situations through high-level problem solving.
 </li>
 <li>
 Ability to comprehend and diagnose Partner and PEOs' needs.
 </li>
 <li>
 Eligible for Email Support.
 </li>
 <li>
 Ability to work independently and follow directions related to your job with little follow-up by your supervisor.
 </li>
 <li>
 Other duties as assigned.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school Diploma or equivalent.
 </li>
 <li>
 Bachelor's degree in Business, MIS or related field or equivalent experience preferred but not required.
 </li>
 <li>
 Met Technical and Behavioral competencies for Tier 2.
 </li>
 <li>
 Basic understanding of Partner Integrations and PEO industry
 </li>
 <li>
 Strong Partner and PEO service and support focus with a desire to consistently deliver high quality service.
 </li>
 <li>
 Strong oral and written communication skills.
 </li>
 <li>
 Ability to work in fast paced environment and multi-task               .
 </li>
 <li>
 Excellent judgment skills with ability to evaluate situation and provide immediate solutions.
 </li>
 <li>
 Completed and passed Product and Positional Training.
 
 
 </li>
 </ul>
 
 Physical Requirements:
 
 
 
 <ul>
 <li>
 Prolonged periods sitting at a desk and working on a computer.
 </li>
 <li>
 Must be able to lift up to 15 pounds at times
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 PTO and Sick leaves
 </li>
 <li>
 In-Patient &amp; Out-Patient Health Insurance
 </li>
 <li>
 Provident Fund and EOBI
 </li>
 <li>
 The work/life set up you need to be successful
 </li>
 <li>
 A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skill set and create outstanding results
 </li>
 <li>
 The chance to make a genuine impact on the company's growth
 </li>
 <li>
 Plenty of challenging work and the opportunity to stretch yourself
 </li>
 <li>
 The opportunity to work with amazing talent in a fast-growing company that really values their team
 </li>
 </ul>
</div>

Partner Support Specialist

<div>TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
About TCP (TimeClock Plus): 
 For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of Partner and PEOs and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. We recently embraced our new, refreshed brand which we feel fully embodies our commitment to innovation while also completing our first acquisition of Humanity, an industry-leading cloud-based scheduling platform. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
As a Partner Support Specialist, you will:<ul>
<li>Ensures Partner and PEO Partner and PEO success and satisfaction in a friendly and courteous manner.</li>
<li>Answering inbound calls from Partner and PEO Partner and PEOs.</li>
<li>Making outbound calls to Partner and PEO Partner and PEOs.</li>
<li>Use CRM software to track Partner and PEO cases and tickets until resolution.</li>
<li>Maintains Partner and PEO records by updating account information.</li>
<li>Maintains product knowledge to improve performance and skill set. Technicians'</li>
<li>Meets or exceeds established performance requirements.</li>
<li>Engages in Partner and PEO success and Partner and PEO advocacy.</li>
<li>Assisting fellow team members and other departments.</li>
<li>Contributes to team effort by ensuring the highest possible level of Partner and PEO satisfaction.</li>
<li>Ability to diffuse escalated Partner and PEO situations through high-level problem solving.</li>
<li>Ability to comprehend and diagnose Partner and PEOs&rsquo; needs.</li>
<li>Eligible for Email Support.</li>
<li>Ability to work independently and follow directions related to your job with little follow-up by your supervisor.</li>
<li>Other duties as assigned.</li>
</ul>Requirements<ul>
<li>High school Diploma or equivalent.</li>
<li>Bachelor&rsquo;s degree in Business, MIS or related field or equivalent experience preferred but not required.</li>
<li>Met Technical and Behavioral competencies for Tier 2.</li>
<li>Basic understanding of Partner Integrations and PEO industry</li>
<li>Strong Partner and PEO service and support focus with a desire to consistently deliver high quality service.</li>
<li>Strong oral and written communication skills.</li>
<li>Ability to work in fast paced environment and multi-task .</li>
<li>Excellent judgment skills with ability to evaluate situation and provide immediate solutions.</li>
<li>Completed and passed Product and Positional Training.</li>
</ul>Physical Requirements:<ul>
<li>Prolonged periods sitting at a desk and working on a computer.</li>
<li>Must be able to lift up to 15 pounds at times.</li>
</ul>Benefits<ul>
<li>Competitive salary</li>
<li>PTO and Sick leaves</li>
<li>In-Patient &amp; Out-Patient Health Insurance</li>
<li>Provident Fund and EOBI</li>
<li>The work/life set up you need to be successful.</li>
<li>A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skill set and create outstanding results</li>
<li>The chance to make a genuine impact on the company&rsquo;s growth</li>
<li>Plenty of challenging work and the opportunity to stretch yourself</li>
<li>The opportunity to work with amazing talent in a fast-growing company that really values their team</li></ul></div>

Tossdown Technologies Pvt Ltd

About Ustossdown is a SaaS company offering e-commerce and digital marketing solutions tailored to the food industry. We work with food businesses to build e-commerce websites, mobile apps, and deliver impactful digital marketing strategies. Our mission is to help food brands grow by enhancing their online presence and driving sales growth.Experience: 1+ yearJob Description<ul><li>First point of contact for technical client inquiries</li><li>Handle customer inquiries and resolve technical issues related to the e-commerce platform</li><li>Troubleshoot and resolve software-related problems efficiently</li><li>Work closely with the development team to resolve technical issues</li><li>Manage support tickets using project management tools</li><li>Guide clients on using Tossdown&rsquo;s SAAS solutions effectively</li><li>Create and maintain technical documentation and tutorials for end users</li><li>Assist customers during onboarding and system updates/upgrades</li><li>Conduct regular training sessions with customers to enhance software usage</li><li>Collect technical feedback and share insights with product &amp; development teams</li><li>Maintain accurate records of interactions and resolutions</li><li>Support clients via email, phone, WhatsApp, and other messaging platforms</li></ul>Requirements<ul><li>Bachelor's degree in IT, Computer Science, or related field</li><li>Understanding of e-commerce platforms and software</li><li>Excellent verbal and written communication skills</li><li>Ability to explain complex technical issues in a simple manner</li><li>Experience with CRM systems and practices</li><li>Experience with ticket management software</li><li>Basic understanding of HTML and CSS</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs85,000.00 per monthWork Location: In person

Technical Customer Support Specialist

Abacus Outsourcing

Position Title: Creative/Content SpecialistDepartment: MarketingLocation: LahoreEmployment Type: Full-TimeExperience Required: 2&ndash;4 yearsIndustry: BPO / Call CenterPosition Summary:The Creative/Content Specialist will be responsible for developing and managing engaging, high-impact content across digital platforms. This role demands creativity, strategic thinking, and an understanding of marketing trends specific to the BPO industry. The specialist will collaborate with cross-functional teams to support marketing, employer branding, and client engagement initiatives.Key Responsibilities:Create and manage content for social media, blog posts, emails, landing pages, and internal campaignsCollaborate with marketing, HR, and design teams for employer branding and client-facing materialsEnsure content aligns with SEO standards and digital marketing best practicesSupport content planning and strategy based on performance analyticsContribute creative ideas to marketing campaigns and digital storytellingMaintain consistency in tone, brand voice, and messaging across all platformsRequired Skills &amp; Experience:Bachelor&rsquo;s degree in Marketing, Journalism, Mass Communication, or related field2&ndash;4 years of experience in content creation, digital marketing, or creative writingExcellent written English, storytelling, and copywriting skillsBasic knowledge of SEO and performance tracking tools (Google Analytics, etc.)Familiarity with design and content tools such as Canva, Adobe Creative Suite, or video editorsUnderstanding of B2B content strategies and LinkedIn marketingJob Type: Full-timeWork Location: In person

Content Specialist

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1382 client support specialist jobs IN Lahore

Client Support Specialist - US Healthcare

Customer Experience Specialist (Non Voice)

Calling Agent Female US

Partner Support Specialist

Partner Support Specialist

Technical Customer Support Specialist

Content Specialist