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customer service representative

NCBA&E FLC

*Job Title:* Customer Service Representative (CSR) - University Inquiries *Job Summary:* We are seeking a highly skilled and customer-focused Customer Service Representative (CSR) to join our university team. As a CSR, you will be the primary point of contact for prospective students, current students, and other stakeholders, providing exceptional service and support via phone and email. Your role is to respond to inquiries, provide information, and resolve issues in a timely and professional manner. *Responsibilities:* - Respond to phone and email inquiries from prospective students, current students, and other stakeholders - Provide accurate and timely information about university programs, services, and policies - Assist with student enrollment and registration processes - Resolve student complaints and concerns in a professional and courteous manner - Maintain up-to-date knowledge of university programs, services, and policies - Collaborate with internal teams to resolve student issues - Meet or exceed performance metrics and targets *Requirements:* - 1-2 years of customer service experience in an educational or related field - Excellent communication and interpersonal skills - Strong problem-solving and analytical skills - Ability to work in a fast-paced environment and meet deadlines - Proficient in MS Office and customer service software - Strong customer service skills and ability to provide exceptional service - Ability to work independently and as part of a team - Fluency in English *Preferred Qualifications:* - Bachelor's degree or Master in relevant field - Certification in customer service (e.g. Customer Service Certification) *What We Offer:* - Competitive salary and benefits package - Opportunities for career growth and development - Comprehensive training and support - Positive and supportive work environment*If You Are:*- Passionate about student success- Excellent communicator - Proactive and results-driven - Empathetic and patient - A team player with a positive attitudeApply Now! Please submit your resume and cover letter to faizasohailncba@gmail.com. We look forward to hearing from you!Job Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Customer service representative

Shafi Group limited

About Us: At Marketing Max Ltd., we are a leading marketing company dedicated to delivering innovative advertising solutions to our clients. Our mission is to enable businesses to connect with their target audience effectively and efficiently through tailored strategies that maximize their return on investment. We pride ourselves on our dynamic work environment and focus on teamwork, creativity, and results-driven solutions.Job Overview:As a Customer Service Representative at Marketing Max Ltd., you will be the frontline liaison between our clients and our internal teams. Your primary responsibility will be to ensure that clients receive excellent service and support concerning our digital marketing services, including SEO, social media management, content marketing, and analytics. You will address inquiries, resolve issues, and help clients maximize the value of our services.Key Responsibilities:Client Communication:<ul><li>Respond to client inquiries via phone, email, and chat in a timely and professional manner.</li><li>Provide clear explanations and guidance regarding our digital marketing services, processes, and policies.</li><li>Maintain an empathetic and positive attitude when addressing client concerns.</li></ul>Issue Resolution:<ul><li>Diagnose and troubleshoot client issues related to digital marketing campaigns and services.</li><li>Collaborate with relevant internal teams (e.g., marketing, IT) to resolve complex issues efficiently.</li><li>Follow up with clients to ensure their issues are resolved and satisfaction is achieved.</li></ul>Client Onboarding:<ul><li>Assist in the onboarding process for new clients by guiding them through our services and helping them understand how to get started.</li><li>Provide training and resources to clients to help them utilize our tools and platforms effectively.</li></ul>Feedback Management:<ul><li>Collect and analyze client feedback to identify areas for improvement in our services.</li><li>Communicate client feedback to internal teams to enhance service offerings and client experience.</li></ul>Documentation and Reporting:<ul><li>Maintain accurate records of client interactions, inquiries, and transactions in our customer relationship management (CRM) system.</li><li>Prepare regular reports on customer service metrics and feedback trends.</li></ul>Continuous Learning:<ul><li>Stay updated on industry trends and digital marketing best practices to provide informed support to clients.</li><li>Participate in ongoing training and development opportunities to enhance your skills and knowledge.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in business, Marketing, or a related field (preferred).</li><li>Proven experience in customer service or a related field, preferably within a digital marketing environment.</li><li>Strong understanding of digital marketing concepts and tools (e.g., SEO, PPC, social media).</li><li>Excellent communication and interpersonal skills, both written and verbal.</li><li>Problem-solving skills and the ability to think critically.</li><li>Proficiency in CRM software and Microsoft Office Suite (Excel, Word, Outlook).</li><li>Ability to work in a fast-paced environment and manage multiple tasks effectively.</li></ul>Why Join Us:<ul><li>Opportunity to work in a dynamic and growing industry.</li><li>Supportive and collaborative team environment.</li><li>Ongoing professional development and training opportunities.</li><li>Competitive salary and benefits package.</li></ul>How to Apply:If you are passionate about customer service and advertising and ready to join a team that values innovation and results, we want to hear from you! Please submit your resume and a cover letter detailing your relevant experience and explaining why you would be a great f it for this role to hr@marketingmax.co.uk. with the subject line &ldquo;Customer Service Representative Application &ndash; [Your Name].&rdquo;Marketing Max Ltd. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Job Types: Full-time, Contract Contract length: 12 monthsPay: Rs60,000.00 - Rs70,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Relevant: 3 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Customer Service Representative

ANALTYTICA

Job Title: Customer Service Representative Company: ATU Logistics Location: Near DHA Phase 6, Lahore Shift: Night Shift | 7:30 PM &ndash; 4:30 AM (Monday&ndash;Friday)About the RoleATU Logistics is seeking dynamic and customer-focused individuals to join our night shift team as Customer Service Representatives. In this role, you&rsquo;ll engage with clients across the US and Canada, handle calls, resolve inquiries, and actively promote our freight and logistics services. This is a fast-paced, in-office position ideal for confident communicators with strong English skills and a sales-oriented mindset.Key Responsibilities<ul><li>Manage inbound and outbound calls with professionalism and confidence.</li><li>Understand client needs, upsell logistics services, and close sales opportunities.</li><li>Achieve or exceed sales and performance KPIs, while maintaining accurate CRM records.</li><li>Address customer concerns with empathy and efficiency, coordinating with internal teams when needed.</li><li>Stay informed about company updates, promotions, and logistics industry trends.</li></ul>Requirements<ul><li>Prior experience in customer service or telesales (logistics or BPO background preferred).</li><li>Excellent English communication skills (spoken and written).</li><li>A confident, persuasive, and goal-driven personality.</li><li>Full-time night shift availability at our office near DHA Phase 6, Lahore.</li></ul>What We Offer<ul><li>Competitive base salary plus performance-based incentives.</li><li>A professional and growth-oriented work environment with ongoing career development opportunities.</li></ul>If you&rsquo;re motivated, results-driven, and ready to grow in a dynamic logistics environment, we&rsquo;d love to have you on our team. Apply now and start your journey with ATU Logistics!Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Planlab Solutions

Location: Model Town Link Road, Lahore Schedule: Afternoon shift (starts between 12 PM &ndash; 1 PM, 9-hour shift)About the Role PlanLab Solutions is looking for an enthusiastic and dedicated Customer Support Representative to join our growing team. The ideal candidate will have a passion for helping customers and ensuring every interaction is positive and professional. This position involves managing communication with international clients through email, live chat, and phone.Key Responsibilities<ul><li>Handle customer inquiries across multiple channels (calls, live chat, and emails).</li><li>Provide accurate information, guidance, and troubleshooting support to customers.</li><li>Maintain and update customer records in the system.</li><li>Identify and resolve issues by analyzing customer concerns and providing timely solutions.</li><li>Follow up with clients to ensure their problems are completely resolved.</li><li>Stay informed about company products and updates to deliver the best service possible.</li><li>Collaborate with the team to improve overall customer satisfaction.</li></ul>What We&rsquo;re Looking For<ul><li>Excellent verbal and written English communication skills.</li><li>Strong interpersonal skills with a customer-first mindset.</li><li>Good analytical and problem-solving abilities.</li><li>knowledge of MS Office and Excel.</li><li>Comfortable working independently or as part of a team.</li><li>Ability to multitask and manage workload effectively.</li><li>Willingness to work flexible shifts, including weekends or holidays if required.</li></ul>Preferred Qualifications<ul><li>Minimum: High school diploma or equivalent.</li><li>Experience in customer support, call centers, or chat/email-based support is an advantage.</li><li>Confident computer user with good internet navigation skills.</li><li>Must be available for afternoon shift timings.</li></ul>Why Join Us<ul><li>No sales targets or commission pressure.</li><li>Supportive team environment.</li><li>Opportunity to grow within a dynamic organization.</li></ul>How to Apply If you&rsquo;re passionate about providing outstanding customer service, we&rsquo;d love to hear from you. Please note that only shortlisted candidates will be contacted for further steps in the hiring process.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Are you fluent in spoken, written, and listening English? (Yes/No)</li><li>Are you available for the on-site afternoon shift? (12:00/1:00 PM onwards &ndash; 9 hours)</li><li>How would you rate your English proficiency? (Fluent / Native / Advanced / Intermediate / Basic).</li><li>Are you comfortable with handling outbound and inbound calls?</li><li>Can you write professional emails and handle live chat?</li><li>What is your current Salary?</li><li>What is your expected salary?</li></ul>Work Location: In person

Inteliqo

<div>
 
 
 About the Company
 
 
 
 We are seeking an experienced, motivated and customer-focused Customer Support Representative to join our dynamic team. The ideal candidate will be responsible for delivering exceptional service to our customers, addressing inquiries, resolving issues, and promoting a positive brand image. Your primary goal will be to ensure a seamless customer experience and contribute to customer satisfaction and loyalty.
 
 
 
 
 
 
 About the Role
 
 
 
 The Customer Service Representative will play a crucial role in ensuring customer satisfaction through effective communication and problem-solving skills.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Identify and assess customers' needs to achieve satisfaction.
 </li>
 <li>
 Provide accurate, valid, and complete information to customers using appropriate methods and tools.
 </li>
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 Handle customer complaints and provide effective solutions or alternatives within the stipulated time frame.
 </li>
 <li>
 Maintain in-depth knowledge of our products and services to answer customer questions and promote additional features or offers.
 </li>
 <li>
 Document interactions and maintain accurate records in the customer service database.
 </li>
 <li>
 Collaborate with other departments to stay informed about product updates, promotions, and other relevant information.
 </li>
 <li>
 Gather feedback from customers and share insights with the management team to improve service quality.
 </li>
 <li>
 Participate in training and development programs to enhance customer service skills and product knowledge.
 </li>
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 Meet or exceed individual and team performance targets and KPIs.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 High school diploma or equivalent; a degree in a relevant field is a plus.
 </li>
 <li>
 Proven experience in a customer service role or similar position.
 </li>
 <li>
 Strong communication skills, both verbal and written.
 </li>
 <li>
 Excellent problem-solving abilities and an aptitude for handling difficult situations calmly.
 </li>
 <li>
 Proficiency in using customer service software and CRMS
 </li>
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 Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
 </li>
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 A friendly and positive attitude with a passion for helping others.
 </li>
 <li>
 Flexibility to work varying shifts, including evenings and weekends, as needed.
 </li>
 <li>
 At least 1+ year of experience working in the international campaigns.
 </li>
 </ul>
 
 
 
 
 
 Required Skills
 
 
 <ul>
 <li>
 Strong communication skills
 </li>
 <li>
 Problem-solving abilities
 </li>
 <li>
 Proficiency in customer service software
 </li>
 <li>
 Ability to multitask and manage time effectively
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills
 
 
 <ul>
 <li>
 Experience in a customer service/success/support role
 </li>
 <li>
 Knowledge of CRMs
 </li>
 </ul>
 
 
 
 
 
 Pay range and compensation package
 
 
 
 Pay: Rs110,000.00 - Rs125,000.00 per month
 
 
 
 
 
 
 Work hours
 
 
 
 EST timings (Night)
 
 
 
 
 
 
 Equal Opportunity Statement
 
 
 
 We are committed to diversity and inclusiveness in our hiring practices.
 
 
 
 
 
 
 How to Apply
 
 
 
 If you are enthusiastic about providing excellent customer service and thrive in a fast-paced environment, we would love to hear from you! Please submit your resume.
 
</div>

Senior Customer Service Representative

Mindbotix Game studio

Customer Service Representative &ndash; E-CommerceLocation:Near UMT Johar Town Lahore Job Type: Full-Time Shift: Morning- Monday to FridayAbout the RoleWe&rsquo;re looking for a proactive and customer-focused Customer Service Representative to join our growing E-Commerce team. You&rsquo;ll be the first point of contact for our customers &mdash; providing assistance, resolving issues, and ensuring every interaction leaves a positive impression of our brand.Key Responsibilities<ul><li>Handle customer inquiries via calls, emails, live chat, and social media.</li><li>Manage order processing, tracking, returns, and exchanges.</li><li>Resolve complaints efficiently and professionally while maintaining customer satisfaction.</li><li>Coordinate with warehouse, logistics, and sales teams to ensure smooth order fulfillment.</li><li>Maintain updated records of customer interactions and transactions.</li><li>Identify recurring issues and suggest improvements in processes and communication.</li><li>Assist in managing online store listings, product updates, and FAQs when required.</li></ul>Requirements<ul><li>Education: Minimum Bachelor&rsquo;s degree (Business, Communication, or related field preferred).</li><li>Experience: 1&ndash;2 years in E-Commerce or online customer support (Fresh graduates with strong communication skills are also encouraged to apply).</li><li>Skills:</li><li>Excellent verbal and written communication skills (English proficiency required).</li><li>Strong problem-solving and multitasking abilities.</li><li>Basic understanding of E-Commerce platforms and order management systems.</li><li>Customer-eccentric mindset with patience and professionalism.</li></ul>Interested Candidate Please Share your Resume 0329-4370622Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Service Representative (Female )

Dost Solutions

Key Responsibilities<ul><li>Review Management: Monitor and respond to user reviews on the App Store and Google Play. Ensure users know we&rsquo;re committed to resolving their issues while maintaining a positive public image and app rating.</li><li>User Support: Handle incoming user emails, providing assistance, troubleshooting tracking or account-related issues, and ensuring timely resolutions.</li><li>Escalation Management: Proactively escalate urgent or widespread issues directly to the development team, enabling swift resolution to maintain app functionality and user satisfaction.</li><li>Communication: Maintain a professional yet friendly tone in all interactions to foster trust and loyalty among users.</li></ul>Qualifications<ul><li>1+ year of experience in Online Customer Support</li><li>Excellent written (English) communication skills with the ability to adapt tone and style based on the audience.</li><li>Strong problem-solving abilities and attention to detail to ensure accurate and effective issue resolution.</li><li>Ability to prioritize and escalate urgent matters appropriately.</li><li>Customer-focused mindset with a commitment to delivering a positive user experience.</li><li>Familiarity with mobile apps and basic troubleshooting processes is a plus.</li><li>This position is ideal for someone passionate about helping users, solving problems, and contributing to the success of a growing app by ensuring player satisfaction.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you willing to work with these timings</li><li>Are you willing to commute to the office location</li></ul>Work Location: In person

Explore 745+ Customer service representative in Lahore this October. Find roles across top companies and apply now to boost your career.

745 customer service representative jobs IN Lahore

Customer service representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Senior Customer Service Representative

Customer Service Representative (Female )

Customer Service Representative