customer support representative Jobs in Lahore

customer support representative

call center agents

call center representative Jobs in Lahore

call center representative

customer sales representative Jobs in Lahore

customer sales representative

customer services specialist Jobs in Lahore

customer services specialist

customer service representative

Tusols Pvt Ltd

Location: College Road, Township, Lahore Shift: Night Shift (6:30 PM &ndash; 3:30 AM) Schedule: 5 Days a WeekWe are looking for an experienced and professional Inbound Customer Service Representative to join our growing team. If you have excellent English communication skills and prior experience handling USA-based inbound customer support, we'd love to hear from you.Key Responsibilities<ul><li>Handle inbound customer calls professionally and efficiently.</li><li>Assist customers with inquiries and provide accurate information.</li><li>Deliver exceptional customer service while maintaining a positive attitude.</li><li>Resolve customer concerns in a timely manner.</li><li>Maintain accurate records of customer interactions.</li><li>Follow company policies and quality standards.</li></ul>Requirements<ul><li>1&ndash;2 years of USA-based call center experience (Inbound Customer Service).</li><li>Excellent spoken English with a neutral or fluent accent.</li><li>Strong communication and active listening skills.</li><li>Punctual, reliable, and professional work ethic.</li><li>Ability to work the permanent night shift.</li><li>Must be comfortable working from our office.</li><li>Candidates residing near College Road, Township, Lahore will be preferred.</li></ul>What We Offer<ul><li>Competitive salary.</li><li>Daily onsite meal.</li><li>5-day work week.</li><li>Long-term career growth opportunities.</li><li>Professional and supportive work environment.</li></ul>How to ApplyOnly candidates who meet the above criteria should apply.Send your updated resume via WhatsApp to 0315-0577531. Our recruitment team will review your application, and shortlisted candidates will be contacted within 24 hours.Pay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Where are you located in Lahore?</li><li>Can you easily commute or manage Night shift? </li><li>How many years of experience do you have? </li></ul>Work Location: In person

Inbound Customer Service Representative

Spell Engineering

We are seeking a professional and customer-focused Customer Service Representative to support customers using our Online Travel Agency platform. The CSR will assist customers with flight and hotel searches, reservations, payments, ticket confirmations, booking changes, cancellations, refunds, and other travel-related inquiries.The ideal candidate should have excellent communication skills, basic knowledge of airline reservations and ticketing, and the ability to resolve customer concerns professionally through phone, email, live chat, and WhatsApp.Key Responsibilities Customer Support<ul><li>Respond promptly to customer inquiries through phone calls, email, live chat, and WhatsApp.</li><li>Guide customers through the online booking and payment process.</li><li>Provide accurate information about flights, hotels, fares, baggage allowances, travel dates, and booking conditions.</li><li>Assist customers who experience booking, payment, confirmation, or website-related issues.</li><li>Maintain a professional and helpful attitude during every customer interaction.</li></ul>Reservations and Ticketing<ul><li>Assist customers with domestic and international flight and hotel reservations.</li><li>Verify passenger names, travel dates, routes, contact details, and payment information before confirming a booking.</li><li>Provide booking references, e-tickets, invoices, and travel itineraries.</li><li>Explain fare rules, baggage policies, ticketing deadlines, cancellation terms, and applicable penalties.</li><li>Coordinate with the ticketing or operations team when manual action is required.</li><li>Follow up on incomplete, failed, or pending bookings.</li></ul>Changes, Cancellations and Refunds<ul><li>Assist customers with date changes, rebooking, cancellations, voids, and refund requests.</li><li>Explain applicable airline or supplier fees before processing a request.</li><li>Coordinate with airlines, hotels, consolidators, and suppliers to resolve booking issues.</li><li>Track refund cases and provide customers with regular status updates.</li><li>Escalate complicated or urgent cases to the Operations Manager.</li></ul>Schedule Changes and Disruptions<ul><li>Inform customers about flight schedule changes, cancellations, delays, and other travel disruptions.</li><li>Help customers understand available rebooking or refund options.</li><li>Handle urgent travel cases calmly and provide practical solutions.</li><li>Maintain proper records of all communication and actions taken.</li></ul>Sales and Additional Services<ul><li>Recommend suitable flights, hotels, car rentals, travel insurance, airport transfers, and holiday packages.</li><li>Inform customers about relevant promotions and special offers.</li><li>Encourage customers to complete pending bookings.</li><li>Support the company in achieving booking-conversion and customer-retention targets.</li></ul>Records and Compliance<ul><li>Record customer conversations, booking details, payments, complaints, and follow-up activities accurately.</li><li>Follow company procedures, fare rules, supplier policies, and data-protection requirements.</li><li>Protect customer, passenger, and payment information.</li><li>Report suspicious transactions, duplicate bookings, or possible fraud.</li><li>Keep customer cases updated in the CRM or support system.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent education preferred.</li><li>Previous customer-service experience, preferably with an OTA, travel agency, airline, or call center.</li><li>Strong spoken and written English.</li><li>Excellent communication, listening, and problem-solving skills.</li><li>Basic knowledge of airline reservations, ticketing, airport codes, and fare rules.</li><li>Good computer skills, including email, online booking systems, CRM software, and Microsoft Office.</li><li>Ability to manage multiple customer cases and work accurately under pressure.</li><li>Willingness to work evening, night, weekend, and holiday shifts when required.</li></ul>Preferred Skills<ul><li>Experience with Duffel, Amadeus, Sabre, Travelport, or another reservation system.</li><li>Knowledge of domestic and international flight routes.</li><li>Experience handling ticket changes, cancellations, exchanges, and refunds.</li><li>Understanding of online payments, failed transactions, and chargebacks.</li><li>Experience selling flights, hotels, travel insurance, or holiday packages.</li><li>Fluency in Urdu and English; additional languages are an advantage.</li></ul>Key Performance Indicators<ul><li>Customer response time</li><li>Customer satisfaction rate</li><li>Case-resolution time</li><li>Booking accuracy</li><li>Booking-conversion rate</li><li>Number of successfully resolved cases</li><li>Complaint and escalation rate</li><li>Compliance with company and supplier procedures</li></ul>Employment DetailsEmployment Type: Full-Time Department: Customer Support / Operations Work Location: Lahore, Pakistan Reporting To: Operations Manager Work Schedule: Night ShiftWork Location: In person

Customer Service Representative (CSR) – Travel Agency

Tech zone consultancy

Umrah Sales Executive | Travel Consultant | Customer Service RepresentativeLocation: Gulberg III, Lahore (Onsite) Job Type: Full-Time Salary: Competitive Basic Salary + Uncapped Commission + IncentivesAbout the RoleTravels Hook (Private) Limited is looking for a motivated and customer-focused Umrah Sales Agent to join our growing team. The ideal candidate should have experience in Umrah packages, travel sales, and customer relationship management.This position is perfect for individuals passionate about travel, sales, and Islamic tourism services.Key Responsibilities:<ul><li>Handle inbound &amp; outbound calls for Umrah and travel package inquiries</li><li>Convert leads into confirmed bookings</li><li>Provide detailed information about Umrah packages, flights, and hotel options</li><li>Build long-term relationships with customers</li><li>Maintain accurate records in CRM or Excel</li><li>Achieve monthly sales targets and contribute to team goals</li></ul>Requirements:<ul><li>Proven experience in Umrah / Travel Sales / Call Center (preferred)</li><li>Strong communication and persuasive skills</li><li>Basic computer knowledge (Google Sheets, Email, WhatsApp Business)</li><li>Ability to handle multiple clients professionally</li><li>Positive attitude, self-motivated, and target-oriented</li></ul>Perks &amp; Benefits✅ Attractive Basic Salary ✅ High Commission Structure ✅ Performance Bonuses &amp; Incentives ✅ Career Growth Opportunities ✅ Professional &amp; Supportive Work Environment ✅ Training &amp; Development ProgramsApply Nowhr@travelshook.pk 0339-4900084Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Umrah Sales Executive | Travel Consultant | Customer Service Representative

ibex

<div>
 
 
 ibex, on behalf of its&nbsp;
 
 
 Global client
 
 
 , is seeking a&nbsp;
 
 
 Customer Service Representative
 
 
 &nbsp;for a&nbsp;
 
 
 night-shift role
 
 
 . This is a&nbsp;
 
 
 client-facing position
 
 
 &nbsp;responsible for delivering a&nbsp;
 
 
 premium customer experience
 
 
 &nbsp;through inbound call management. Shift timings are&nbsp;
 
 
 700 PM - 400 AM
 
 
 &nbsp;or&nbsp;
 
 
 800 PM - 500 AM
 
 
 , with&nbsp;
 
 
 rotational days off.
 
 
 
 &nbsp;
 
 <ul>
 <li>
 Handle inbound customer calls with professionalism, empathy, and accuracy, ensuring a high-quality customer experience.
 </li>
 <li>
 Resolve customer inquiries and issues promptly while maintaining excellent service standards.
 </li>
 <li>
 Provide clear, concise, and accurate information to customers, enhancing their confidence and satisfaction.
 </li>
 <li>
 Build positive relationships by understanding customer needs and offering appropriate solutions.
 </li>
 <li>
 Maintain composure and professionalism while handling complex or sensitive customer interactions.
 </li>
 <li>
 Uphold the client&rsquo;s brand reputation by consistently delivering exceptional service.
 </li>
 <li>
 Adapt smoothly to night-shift schedules and contribute effectively while following
 
 &nbsp;
 
 
 scheduled days off
 
 .
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 
 Exceptional English communication skills
 
 , both written and verbal.
 </li>
 <li>
 
 1-2 years of experience
 
 
 &nbsp;
 
 in customer support or client service.
 </li>
 <li>
 Strong client service orientation with the ability to deliver high-touch, professional customer experiences.
 </li>
 <li>
 Comfortable working
 
 &nbsp;
 
 
 night shifts
 
 
 &nbsp;
 
 (
 
 700 PM - 400 AM
 
 
 &nbsp;
 
 or
 
 &nbsp;
 
 
 800 PM - 500 AM
 
 ) with
 
 &nbsp;
 
 
 scheduled days off
 
 .
 </li>
 <li>
 Detail-oriented, patient, and capable of handling high-volume or sensitive customer interactions with professionalism.
 </li>
 <li>
 Self-motivated and committed to delivering excellent client satisfaction.
 </li>
 </ul>
</div>

CSR- PK

M&N Business

Job Title: Receptionist Company: PNY Trainings Location: Allama Iqbal Town Salary: PKR 20,000 &ndash; 25,000 per month Job Type: Full-Time (9am to 6pm) Gender: (Female Only)PNY Trainings is looking for a professional, presentable, and customer-focused Receptionist to manage front-desk operations and provide support to students, visitors, instructors, and management.Key Responsibilities:<ul><li>Welcome students, visitors, parents, and guests professionally.</li><li>Manage front-desk operations and maintain a positive first impression of the organization.</li><li>Attend incoming calls, respond to WhatsApp messages, and forward queries to relevant departments.</li><li>Provide basic information regarding courses, admissions, fee structure, class timings, and branch details.</li><li>Maintain student inquiry records, visitor logs, call records, and daily front-desk reports.</li><li>Coordinate with Admissions, Academic, Accounts, and HR departments for student and visitor-related matters.</li><li>Follow up with students regarding admissions, fee submissions, and class schedules.</li><li>Receive documents, parcels, and courier deliveries and maintain proper records.</li><li>Handle student complaints or concerns professionally and escalate them when required.</li><li>Maintain cleanliness, discipline, and proper arrangement of the reception area.</li><li>Assist with printing, scanning, filing, attendance coordination, and other administrative tasks.</li><li>Maintain confidentiality of student, staff, and company information.</li><li>Perform any other front-desk or administrative task assigned by management.</li></ul>Requirements:<ul><li>Minimum Intermediate or Bachelor&rsquo;s degree preferred.</li><li>Fresh candidates or candidates with 1 year of experience as a Receptionist, Front Desk Officer, Customer Service Representative, or Admin Assistant may apply.</li><li>Excellent communication and interpersonal skills.</li><li>Presentable personality with a professional attitude.</li><li>Basic knowledge of MS Office, especially Word and Excel.</li><li>Ability to handle calls, WhatsApp communication, and student inquiries efficiently.</li><li>Strong organizational, multitasking, and problem-solving skills.</li><li>Female candidates are preferred.</li></ul>Pay: Rs20,000.00 - Rs25,000.00 per monthWork Location: In person

Receptionist (Female)

Taraki

<div>
 
 Our client
 
 ZA Communication
 
 is hiring a Customer Sale Representative in Lahore.
 
 
 We are seeking a dedicated and customer-oriented Customer Sales Representative (CSR) to join our team. The ideal candidate will be responsible for managing inbound and outbound calls.
 
 Key Responsibilities:
 
 &bull; Respond to customer calls in a timely and professional manner
 
 &bull; Provide accurate information regarding products, services, and policies
 
 &bull; Resolve customer concerns and escalate complex issues when necessary
 
 Qualifications:
 
 &bull; Strong verbal communication and interpersonal skills
 
 &bull; Basic proficiency in computer and CRM systems
 
 &bull; Ability to handle pressure and manage multiple tasks
 
 &bull; Positive, courteous, and customer-focused approach
 
 &bull; Fresh and experienced candidates are welcome to apply.
 
 What We Offer:
 
 &bull; Professional work environment
 
 &bull; Comprehensive training
 
 &bull; Opportunities for growth and career advancement.
 
 Drop your cv at this number&nbsp;
 
 03364074635
 
 📍Grand SQUARE mall&nbsp;10th floor 1004c office number
</div>

Customer Sale Representative - ZA Communication

iComz

Job Title: Customer Support RepresentativeLocation: Johar Town, LahoreCompany: InteliqoJob Type: Full-timeJob Summary:We are seeking a motivated and customer-focused Customer Service Executive to join our dynamic team. The ideal candidate will be responsible for delivering exceptional service to our customers, addressing inquiries, resolving issues, and promoting a positive brand image. Your primary goal will be to ensure a seamless customer experience and contribute to customer satisfaction and loyalty.Key Responsibilities:- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.- Identify and assess customers' needs to achieve satisfaction.- Provide accurate, valid, and complete information to customers using appropriate methods and tools.- Handle customer complaints and provide effective solutions or alternatives within the stipulated timeframe.- Maintain in-depth knowledge of our products and services to answer customer questions and promote additional features or offers.- Document interactions and maintain accurate records in the customer service database.- Collaborate with other departments to stay informed about product updates, promotions, and other relevant information.- Gather feedback from customers and share insights with the management team to improve service quality.- Participate in training and development programs to enhance customer service skills and product knowledge.- Meet or exceed individual and team performance targets and KPIs.**Qualifications:**- High school diploma or equivalent; a degree in a relevant field is a plus.- Proven experience in a customer service role or similar position.- Strong communication skills, both verbal and written.- Excellent problem-solving abilities and an aptitude for handling difficult situations calmly.- Proficiency in using customer service software and Microsoft Office Suite.- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.- A friendly and positive attitude with a passion for helping others.- Flexibility to work varying shifts, including evenings and weekends, as needed.How to Apply:If you are enthusiastic about providing excellent customer service and thrive in a fast-paced environment, we would love to hear from you! Please submit your resumeJob Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

CSR - Customer Support Representative

Explore 147+ Customer service representative in Lahore this August. Find roles across top companies and apply now to boost your career.