customer support representative

Hurak Education Services

Customer Support RepresentativeLocation: DHA Phase 6, Lahore Job Type: Full-Time, On-Site Working Hours: 12:30 PM &ndash; 9:30 PMAbout HurakHurak is a leading EdTech company specializing in online and classroom-based compliance training across the UK. With over 12 years of industry experience, we are committed to delivering high-quality training solutions and are now expanding our reach to become a global brand.We are currently seeking a dedicated and customer-focused Customer Support Representative to join our growing team.Key Responsibilities<ul><li>Respond to customer queries, requests, and complaints professionally and efficiently.</li><li>Manage class schedules, exam bookings, certifications, and other operational tasks.</li><li>Follow established processes and procedures to ensure accurate and timely resolutions.</li><li>Deliver exceptional customer service by taking full ownership of customer issues from start to finish.</li><li>Build positive customer relationships and contribute to an outstanding customer experience.</li><li>Effectively handle objections and resolve customer concerns in a professional manner.</li><li>Collaborate with internal teams to ensure smooth operations and customer satisfaction.</li></ul>Requirements<ul><li>Bachelor's degree or equivalent qualification.</li><li>Excellent spoken and written English skills (mandatory).</li><li>Strong communication and interpersonal skills.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Prior experience in customer service, customer support, or a related field is preferred.</li><li>Fresh graduates with strong communication skills are encouraged to apply.</li><li>0-1 year of experience</li></ul>What We Offer<ul><li>Medical Insurance</li><li>Professional growth and learning opportunities.</li><li>A collaborative and supportive work environment.</li><li>The opportunity to be part of a rapidly growing international EdTech company.</li></ul>Pay: Rs65,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Can you commute to DHA Phase 6?</li><li>What's your current salary?</li></ul>Work Location: In person

Customer Support Representative

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We're looking for a dedicated and professional Customer Support Representative to join our growing team in Gulberg 3, Lahore. If you have strong communication skills and a passion for helping customers, we want to hear from you.Key Responsibilities<ul><li>Handle customer inquiries professionally via phone, chat, and email</li><li>Provide quick and effective solutions to customer issues</li><li>Ensure excellent customer satisfaction at every touchpoint</li><li>Maintain clear, professional, and empathetic communication</li><li>Deliver outstanding support in a fast-paced environment</li></ul>Requirements<ul><li>Excellent verbal and written communication skills</li><li>Previous customer support or call center experience (preferred but not required)</li><li>Ability to multitask and work under pressure</li><li>Problem-solving attitude with attention to detail</li><li>Proficiency in basic computer applications</li><li>Must be able to work on-site in Gulberg 3, Lahore</li></ul>Benefits<ul><li>Competitive salary</li><li>Professional work environment</li><li>Growth opportunities</li></ul>How to ApplySend your resume via WhatsApp to: +92 325 428 3182(No calls &ndash; only WhatsApp messages will be considered)Pay: Rs40,000.00 - Rs55,000.00 per monthWork Location: In person

Customer Support Representative (Females Only)

Potato Logics

Job Title: Customer Support Representative Location: Johar town, Lahore Job Timings: 9am-6pmJob Summary: Seeking a friendly and efficient Customer Support Representative to assist customers via phone, email, and chat. Responsibilities include resolving inquiries, troubleshooting issues, and ensuring customer satisfaction.Responsibilities:<ul><li>Respond to client inquiries and requests promptly and professionally.</li><li>Provide accurate information regarding services, campaigns, and project updates.</li><li>Coordinate with internal teams to resolve client concerns and ensure smooth communication.</li><li>Handle client feedback, complaints, and escalations while maintaining strong relationships.</li><li>Maintain client records, communication logs, and project-related documentation.</li><li>Stay updated on product features and policies</li></ul>Qualifications:<ul><li>Candidates with an Intermediate or Bachelor's qualification are encouraged to apply.</li><li>Previous customer service experience preferred</li><li>Strong communication and problem-solving skills</li><li>Familiarity with CRM systems</li><li>Empathetic and customer-focused attitude</li></ul>Join our team and help us provide exceptional service to our customers. Submit your resume today.Email: hratpotato@gmail.comMale &amp; female both can apply Job Type: Full-timePay: Rs30,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Support

IGET Solutions PVT Ltd

IGET Solutions Pvt Ltd is hiring a dedicated and customer-oriented Customer Service Representative to join our team. The selected candidate will be responsible for handling customer interactions and providing effective solutions to queries and concerns.Key Responsibilities:<ul><li>Manage incoming customer calls in a professional and courteous manner.</li><li>Respond promptly to customer inquiries via phone, email, or live chat.</li><li>Provide accurate information regarding company services, procedures, and policies.</li><li>Address and resolve customer complaints while ensuring a positive customer experience.</li><li>Maintain detailed and accurate records of all customer interactions in the system.</li><li>Follow up with customers to ensure their issues are fully resolved.</li><li>Deliver consistent, high-quality support while maintaining professionalism at all times.</li></ul>Requirements:<ul><li>Strong verbal and written communication skills.</li><li>Excellent problem-solving and active listening abilities.</li><li>Ability to remain calm and professional when dealing with customers under pressure.</li></ul>Job Details:<ul><li>Shift Timing: 5:00 PM to 2:00 AM (Night Shift)</li><li>Location: Johar Town, Opposite Emporium Mall, Gate 3</li><li>Work Type: In-person</li><li>Salary: Up to Rs. 80,000/-</li></ul>Pay: Up to Rs80,000.00 per monthWork Location: In person

B2B Customer Support Agent-Johar Town

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Position: Virtual Medical Assistant Location: On-site Salary: PKR 90,000 &ndash; 100,000 per month Working Hours: 6:00 PM &ndash; 3:00 AM (Pakistan Standard Time)Job SummaryWe are seeking a dedicated and detail-oriented Virtual Medical Assistant to support healthcare providers with administrative and patient coordination tasks. The ideal candidate will possess excellent communication skills, strong organizational abilities, and the capability to manage multiple responsibilities in a fast-paced healthcare environment.Key Responsibilities<ul><li>Schedule, confirm, and manage patient appointments.</li><li>Handle inbound and outbound patient calls professionally.</li><li>Maintain and update electronic medical records (EMR/EHR).</li><li>Verify patient information, insurance details, and documentation.</li><li>Assist with medical billing, claims follow-up, and administrative tasks.</li><li>Respond to patient inquiries via phone, email, or messaging platforms.</li><li>Coordinate with healthcare providers and clinic staff as required.</li><li>Ensure compliance with patient confidentiality and HIPAA guidelines.</li><li>Perform data entry and maintain accurate records.</li></ul>Requirements<ul><li>Previous experience as a Virtual Medical Assistant, Medical Receptionist, or Healthcare Customer Support Representative is preferred.</li><li>Excellent verbal and written English communication skills.</li><li>Strong computer proficiency and ability to navigate medical software systems.</li><li>Experience with EMR/EHR systems is an advantage.</li><li>Strong organizational and multitasking abilities.</li><li>Reliable internet connection and a quiet work environment.</li><li>Ability to work independently and meet deadlines.</li></ul>Benefits<ul><li>Competitive salary package (PKR 90,000 &ndash; 100,000).</li><li>Pick and Drop Services to the females</li><li>Professional growth and development opportunities.</li><li>Supportive and collaborative work environment.</li></ul>Interested candidates are encouraged to apply by submitting their updated resume.Pay: Rs90,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>It's an on-site night shift job from 6pm to 3am, Are you willing to do work during this time slot ?</li></ul>Experience:<ul><li>Virtual Medical Assistant: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Virtual Medical Assistant-Onsite

ibex. Pakistan

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 ibex. Pakistan is hiring Customer Success Specialist in Lahore for a leading international eCommerce client (US &amp; UK region).
 
 
 This opportunity is ideal for individuals looking to build a career in call center jobs in Lahore, customer service, and international support roles. You will be responsible for assisting global customers with their queries related to orders, deliveries, returns, refunds, and account support.
 
 
 This is a non-sales role, focused on delivering exceptional customer experience and issue resolution.
 
 
 
 Qualifications
 
 
 
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 Excellent English communication skills (mandatory)
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 Ability to communicate with US &amp; UK customers (neutral/American/British accent preferred)
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 Minimum Matric / O Levels (Bachelor&rsquo;s preferred)
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 Strong problem-solving and interpersonal skills
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 Basic knowledge of Microsoft Office / Google Workspace
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 Ability to multitask across CRM tools and communication platforms
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 Experience in international call center or eCommerce support is a plus
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 Fresh candidates seeking call center jobs in Lahore are encouraged to apply
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 Must be 18+ with valid CNIC
 
 
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 Responsibilities
 
 
 
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 Handle high-volume inbound calls, chats, and emails from US &amp; UK customers
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 Assist with order tracking, delivery updates, returns, refunds, and account-related queries
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 Provide accurate information regarding products, pricing, shipping, and policies
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 Deliver first-call resolution (FCR) through effective problem-solving
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 Maintain a professional, empathetic, and customer-first approach
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 Follow client SOPs, quality standards, and compliance guidelines
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 Use CRM systems to log interactions and manage customer cases
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 Achieve KPIs including CSAT, NPS, AHT, and Quality Scores
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 Escalate complex issues appropriately while ensuring customer satisfaction
 
 
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 Stay updated on process changes and system updates
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Customer Success Specialist (US & UK Region)

Live Support Ltd

Location: On-Site Timings: 7PM - 3AM Employment Type: Full-TimeWe are looking for a Customer Support Agent to join our growing team. The ideal candidate will have excellent spoken English, strong communication skills, and previous experience handling customer calls for international customers.Key Responsibilities:* Handle inbound and outbound customer calls professionally.* Assist customers with inquiries related to orders, accounts, billing, products, and general support.* Resolve customer concerns while maintaining a positive customer experience.* Document customer interactions accurately in the company's systems.* Escalate complex issues to supervisors or relevant departments when necessary.* Meet daily performance and quality standards.* Maintain professionalism and empathy during all customer interactions.Requirements:* Excellent spoken and written English.* Ability to multitask and work in a high paced environment, and complex situation handling.* Minimum 1 year of customer support or call center experience.* Strong communication and active listening skills.* Ability to multitask and navigate multiple systems simultaneously.* Good computer skills and familiarity with CRM or ticketing systems.* Ability to work independently and as part of a team.* Professional attitude and strong work ethic.Preferred Qualifications:* Experience supporting international customers.* Experience in eCommerce, SaaS, or online retail support.* Neutral or Americanized English accent.What We Offer:* Competitive salary package.* Professional growth opportunities.* Supportive work environment.* Ongoing training and development.To Apply:Send your updated resume along with a 1-2 minute voice recording introducing yourself and explaining your customer support experience.Email: hrsupport00@gmail.comWhatsApp: +92 300 7449588Pay: Rs65,000.00 - Rs75,000.00 per monthWork Location: In person

Customer Support Agent (Voice Support)

Explore 254+ Customer support representative in Lahore this July. Find roles across top companies and apply now to boost your career.