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customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

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call center representative

customer success manager

customer support representative

Zpayso

<p>The Customer Support Representative will serve as the first point of contact for our customers, handling inquiries, complaints, and support requests through phone, email, and chat. The role requires excellent communication skills, problem-solving abilities, and a customer-first mindset to ensure high-quality service and customer satisfaction.</p><p><b>Key Responsibilities:</b></p><ul><li>Respond promptly to customer queries via phone, email, and live chat.</li><li>Provide accurate, valid, and complete information using the right methods and tools.</li><li>Handle and resolve customer complaints professionally and within timelines.</li><li>Maintain a high level of product and service knowledge to assist customers effectively.</li><li>Identify customer needs and help them use products or services.</li><li>Escalate unresolved issues to the appropriate internal teams.</li><li>Keep records of customer interactions, feedback, and transactions.</li><li>Follow communication procedures, guidelines, and company policies.</li><li>Contribute to team effort by achieving daily/weekly/monthly performance targets.</li><li>Continuously work on improving customer service quality through feedback and training.</li></ul><p><b>Qualifications &amp; Requirements:</b></p><ul><li>Bachelor&rsquo;s degree (preferred) or equivalent experience.</li><li>Proven experience as a Customer Support Representative or in a similar customer-facing role.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving skills and ability to remain calm under pressure.</li><li>Proficiency in MS Office and CRM systems.</li><li>Ability to multitask, prioritize, and manage time effectively.</li><li>Strong interpersonal skills and a customer-oriented attitude.</li></ul><p><b>Key Skills:</b></p><ul><li>Customer Service Excellence</li><li>Active Listening &amp; Empathy</li><li>Problem Solving &amp; Conflict Resolution</li><li>Communication (Verbal &amp; Written)</li><li>Patience and Professionalism</li><li>Team Collaboration</li></ul><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs45,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you available to join immediately?</li><li>Are you comfortable handling customer queries over phone, email, and chat?</li><li>Are you able to come to Wapda Town, Lahore on a daily basis?</li><li>What are your salary expectations?</li></ul><p>Work Location: In person</p>

Customer Support Representative

Ethisol

<p><b>Job Type:</b> Full-time (Onsite)<br/><b>Location:</b> Johar Town, Lahore<br/><b>Salary:</b> PKR 20,000 &ndash; 40,000</p><p>Job Description:</p><p>We are hiring a Customer Support Representative responsible for assisting customers via WhatsApp and chat platforms. This role focuses on resolving queries, guiding customers, and ensuring customer satisfaction.</p><p>Responsibilities:</p><ul><li>Respond to customer messages via WhatsApp</li><li>Handle complaints and provide solutions</li><li>Share product/service information clearly</li><li>Escalate complex issues to senior staff</li><li>Maintain chat logs and follow-ups</li></ul><p>Requirements:</p><ul><li>Strong communication skills</li><li>Patience and problem-solving ability</li><li>Prior customer support experience is a plus</li><li>Ability to work under pressure</li></ul><p>Job Type: Full-time</p><p>Pay: Rs25,000.00 - Rs40,000.00 per month</p><p>Work Location: In person</p>

Tracking World Pvt Ltd

<p>We are hiring a Customer Service Representative to handle customer calls, messages, and emails. Freshers are encouraged to apply. Training will be provided.</p><p><b>Responsibilities:</b></p><ul><li>Respond to customer calls, messages, and emails</li><li>Understand customer issues and provide solutions</li><li>Update customer information in the system</li><li>Share basic information about company services/products</li><li>Forward issues to the relevant team when needed</li></ul><p><b>Requirements:</b></p><ul><li>Freshers can apply</li><li>Good communication skills</li><li>Basic computer knowledge</li><li>Positive attitude and patience</li><li>Quick learner</li></ul><p><b>Benefits:</b></p><ul><li>Training provided</li><li>Friendly work environment</li><li>Growth opportunities</li></ul><p>Job Types: Full-time, Fresher</p><p>Work Location: In person</p>

HR Ways

<p><b>About Our Client:</b></p><p>A leading Financial Markets data and technology company.</p><p><b>Job Description:</b></p><p>We are looking for a dedicated and proactive Customer Support Representative to join our team. The ideal candidate will be responsible for providing timely and accurate support to our users and addressing queries related to all our products. You will serve as the first point of contact for users, ensuring a positive customer experience and contributing to overall customer satisfaction.</p><p><b>Key Responsibilities:</b></p><ul><li>Respond promptly to user inquiries via email, chat, or phone.</li><li>Provide accurate information and guidance regarding all company products and services.</li><li>Troubleshoot and resolve basic user issues or escalate complex issues to the appropriate team.</li><li>Maintain a detailed record of customer interactions and feedback.</li><li>Identify recurring issues and provide suggestions for process improvements.</li><li>Ensure a high level of user satisfaction through professional and courteous communication.</li><li>Respond promptly and professionally to customer inquiries via email, chat, or phone.</li><li>Provide accurate information and guidance regarding all company products and services.</li><li>Troubleshoot and resolve basic user issues or escalate complex issues to the appropriate team.</li><li>Document and track customer interactions, issues, and resolutions in the CRM system.</li><li>Identify recurring issues and suggest improvements to processes, products, or services.</li><li>Assist in onboarding new users and guiding them through product usage.</li><li>Follow up with customers to ensure their issues are fully resolved and they are satisfied.</li><li>Collaborate with internal teams (product, operations, technical) to resolve user problems quickly.</li><li>Maintain up-to-date knowledge of all products, services, and company policies.</li><li>Provide feedback to management regarding customer pain points, trends, and opportunities for improvement.</li><li>Contribute to building knowledge base articles, FAQs, and support documentation.</li></ul><p><b>Required Skills:</b></p><ul><li>Bachelors degree in Business, Communications, or a related field (or equivalent experience).</li><li>Excellent communication skills with the ability to explain complex information clearly.</li><li>Strong problem-solving mindset with attention to detail.</li><li>Empathetic and patient, able to handle customer queries professionally.</li><li>Quick learner, adaptable, and willing to take initiative.</li><li>Ability to manage multiple tasks efficiently in a fast-paced environment.</li><li>Collaborative team player with a customer-first attitude.</li><li>0&ndash;1 year of experience in customer support or a related field.</li></ul><p><b>Other Details:</b></p><p><b>Work Mode: </b>Onsite, Lahore</p><p><b>Experience: </b>﻿Fresh to 1 year</p><p><b>Days: </b>Monday to Friday</p><p><b>Timing: </b>9AM-6PM</p><p><b>About HR Ways:</b></p><p>HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channel﻿https://www.whatsapp.com/channel/0029VamSiLr5fM5fMtAdCS2M﻿ stay updated or visit www.hrways.co to know more.</p><p>Job Type: Full-time</p><p>Work Location: Remote</p>

TekBoox

<p><b>Tekboox</b>, a US-based IT company, is urgently looking to hire a <b>Customer Support Executive</b>.</p><p><b>Responsibilities:</b></p><ul><li>Provide exceptional customer support for healthcare clients.</li><li>Handle patient scheduling for US-based doctors, including appointments, follow-ups, and reminders.</li><li>Manage prior authorization requests by coordinating with insurance providers and verifying required documentation.</li><li>Respond promptly to patient inquiries via phone, email, and chat while maintaining high service standards.</li><li>Possess working knowledge of insurance providers and their plans.</li><li>Be familiar with EMR/EHR platforms and medical billing systems.</li><li>Demonstrate strong communication, problem-solving, and customer service skills.</li></ul><p><b>Requirements:</b></p><ul><li>Up to 2 years of professional experience.</li><li>Excellent English communication skills (spoken and written).</li><li>Candidates with an O/A Levels background or IELTS certification will be preferred.</li></ul><p><b>Job Location &amp; Timing:</b></p><ul><li><b>Location:</b> DHA Phase 3, Y Block, Lahore</li><li><b>Shift:</b> Night Shift (7:00 PM to 4:00 AM)</li><li><b>Work Mode:</b> Onsite, 5 days a week</li></ul><p><b>How to Apply:</b></p><p>Interested candidates may send their resumes to: <b>saddam.hussain@tekboox.com</b></p><p>Job Type: Full-time</p><p>Pay: Rs90,000.00 - Rs100,000.00 per month</p><p>Work Location: In person</p>

OOP Technologies

<p><b>Job Title: Customer Support Representative Intern</b></p><p><b>About the Role</b></p><p>We are seeking a proactive, polite, and enthusiastic <b>Customer Support Representative Intern</b> with strong English communication skills. This role is ideal for <b>fresh graduates or candidates with up to 6 months of experience</b> who are looking to begin their career in customer support and gain hands-on professional experience.</p><p><b>Key Responsibilities</b></p><ul><li>Respond to customer inquiries and concerns via <b>email</b> in a timely and professional manner.</li><li>Provide accurate and clear information about company products and services.</li><li>Maintain polite, professional, and customer-focused communication at all times.</li><li>Follow up with customers to ensure issues are fully resolved and satisfaction is maintained.</li></ul><p><b>Requirements</b></p><ul><li>Fresh graduates or candidates with <b>up to 6 months of experience</b> in customer support.</li><li>Strong <b>English written communication</b> skills.</li></ul><p><b>Job Details</b></p><ul><li><b>Location:</b> Iqbal Town, Lahore (On-site)</li><li><b>Timings:</b> 8:00 PM &ndash; 5:00 AM (Monday to Friday)</li></ul><p><b>How to Apply</b></p><p>Interested candidates may apply by sending their <b>CV to hr@ooptechnologies.com</b> or via <b>WhatsApp at 0323-7846800</b>.</p><p>Job Type: Full-time</p><p>Pay: Rs25,000.00 - Rs30,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you comfortable with the night shift?</li><li>How soon can you join us?</li></ul><p>Work Location: In person</p>

Customer Support Representative Intern

Taxgpt

<div></div><div><div><div><p>Join our team to provide frontline customer support while helping implement AI-driven tools and processes. You'll work alongside sales, product, and engineering teams to resolve issues, maintain support resources, and contribute to operational improvements.</p><div><div><div><div><div>
</div></div><div>Lahore, Pakistan (On-Site)</div></div><div><div><div>
</div></div><div>Full time</div></div></div></div><div><div>
</div></div></div></div><div></div><div><h2 class="jobSectionHeader"><b>
About the Role</b></h2><p>
We're seeking a Customer Support Representative to join our offshore team and become a cornerstone of our customer success operations. You'll deliver exceptional support while helping architect AI-driven systems that enhance efficiency and drive collaboration across sales, product, and engineering teams.</p><p>
This role is ideal for individuals who thrive in high-growth environments and are passionate about leveraging AI, automation, and customer success platforms to scale support operations without sacrificing quality.</p><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h3><h4 class="jobSectionHeader"><b>
Customer Support Operations</b></h4><ul><li>
Lead customer interactions from first contact through resolution, ensuring timely, high-quality responses to both technical and non-technical issues</li><li>
Develop and refine scalable support processes that improve efficiency while maintaining a seamless customer experience</li><li>
Build and maintain self-service resources (knowledge base, help center, FAQs) to empower customers and reduce repetitive inquiries</li><li>
Act as the voice of the customer, identifying patterns in feedback and challenges, then translating them into actionable product insights</li></ul><h4 class="jobSectionHeader"><b>
Cross-Functional Collaboration</b></h4><ul><li>
Partner closely with engineering teams to validate, triage, and resolve product bugs through Jira and Slack workflows</li><li>
Work with sales and product teams to share customer insights that drive product improvements and strategic decisions</li><li>
Collect and analyze customer feedback, providing data-driven recommendations to enhance our offerings</li></ul><h4 class="jobSectionHeader"><b>
AI &amp; Automation</b></h4><ul><li>
Leverage AI and automation to streamline support ticketing, workflows, and customer interactions, improving response times and resolution efficiency</li><li>
Manage and optimize customer success platforms (Intercom, Customer.io, HubSpot) to enhance communication and automation</li><li>
Continuously explore and implement AI-driven solutions that improve support quality while maintaining a human-first, empathetic approach</li><li>
Design automated workflows that scale operations without compromising the customer experience</li></ul><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Bring</b></h3><ul><li>
3+ years in customer support or customer-facing roles, with demonstrated experience building and scaling support operations from the ground up</li><li>
Strong proficiency with customer support platforms (Intercom, Customer.io, HubSpot), including automation and workflow optimization</li><li>
Experience using Jira and Slack for effective engineering team communication and issue triage</li><li>
Excellent communication skills&mdash;you can translate complex technical issues into clear, actionable guidance for both customers and internal teams</li><li>
Strong technical validation skills to test and verify customer-reported issues before escalating to engineering</li><li>
Data-driven mindset with experience analyzing customer feedback and metrics to identify improvement opportunities</li><li>
Demonstrated ability to leverage AI and automation to optimize processes and scale operations</li></ul><h3 class="jobSectionHeader"><b>
Nice-to-Haves</b></h3><ul><li>
Experience implementing AI chatbots, predictive analytics, or machine learning applications in customer support</li><li>
Basic knowledge of APIs and integrations for customizing support workflows</li><li>
Familiarity with analytics tools for deeper customer data insights.</li><li>
Background in SaaS, fintech, or startup environments</li><li>
Experience in tax, accounting, or financial services industries</li></ul><h3 class="jobSectionHeader"><b>
Our Hiring Process</b></h3><h4 class="jobSectionHeader"><b>
Step 1: Application (10 minutes)</b></h4><p>
Click &lsquo;&rsquo; and fill out the application form. We&rsquo;ll review and respond quickly.</p><h4 class="jobSectionHeader"><b>
Step 2: Take Home Assignment (~2-3 hours)</b></h4><p>
After passing the initial screening, you will receive a take-home assignment that takes 2-3 hours.</p><h4 class="jobSectionHeader"><b>
Step 3: Virtual Interview (45 min)</b></h4><p>
If you pass the assignment screening, you will be invited to an online interview with the hiring manager.</p><h4 class="jobSectionHeader"><b>
Step 4: [potential] Virtual Interview (30 min)</b></h4><p>
You may also be invited to an online interview with our founder and CEO, pending their availability.</p><p><b>
Timeline</b></p><p>
We move fast and aim to close this job in one week.</p><p>
If you're ready to make a big impact on a small team and take your career to the next level, apply today to join our team at TaxGPT. We can't wait to meet you!</p><p>
At TaxGPT, we are committed to fostering a diverse and inclusive work environment. We believe that diversity in all its forms &ndash; race, gender, nationality, religion, sexual orientation, and beyond &ndash; enriches our perspectives and enhances our product. Each member of our team brings unique experiences, skills, and viewpoints to the table, and it's this mosaic of backgrounds that drives our innovation forward. We provide equal employment opportunities to all individuals without regard to race, color, religion, sex, national origin, age, disability, or veteran status. Join us in building a future where technology breaks barriers and creates opportunities for all.</p><p>
The base pay range for this role is $24,000 &ndash; $36,000 per year.</p></div></div><div></div>

Customer Support Representative, Offshore

Explore 2004+ Customer support representative in Lahore this January. Find roles across top companies and apply now to boost your career.

2004 customer support representative jobs IN Lahore

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Customer Support Representative, Offshore