customer support representative Jobs in Lahore

customer support representative

call center representative Jobs in Lahore

call center representative

credentialing specialist

customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

customer services specialist

ibex

<div>
 
 
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 &nbsp;
 
 
 &bull; Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
 
 &bull; Assist customers with their items purchased through ecommerce website
 
 &bull; Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 
 &bull; Providing alternatives to products/items, which are not available on the ecommerce website
 
 &bull; Follow standard processes and procedures when it comes to providing the resolution
 
 &bull; Staying up to date with latest updates on system information, process changes and future updates
 
 
 &nbsp;
 
 
 &bull; O Levels/Matriculation or above
 
 &bull; Excellent Written and Verbal English communication
 
 &bull; Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 &bull; Banking Experience preferred
 
</div>

Customer Services Specialist

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Banking Experience preferred
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Assist customers with their items purchased through ecommerce website
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Prima Systems

Title: Patient Support SpecialistLocation: Lahore &amp; Rawalpindi (100% Onsite Role)Shift Options (Night Shifts with Saturday on):6:00 PM &ndash; 3:00 AM7:00 PM &ndash; 4:00 AM8:00 PM &ndash; 5:00 AM9:00 PM &ndash; 6:00 AM(Any shift may be assigned)Job descriptionWe are seeking a dedicated and detail-oriented individual to join our team as a Patient Support Specialist. In this role, you will be responsible for assisting patients via phone calls, emails, and chat to facilitate their appointment scheduling and rescheduling needs.Responsibilities:<ul><li>Assist patients in scheduling, rescheduling, and canceling appointments over the phone, via email, and through chat services.</li><li>Provide excellent customer service to patients, addressing their inquiries, concerns, and requests promptly and professionally.</li><li>Maintain patient records and appointment schedules in the Electronic Medical Records (EMR) or Electronic Health Records (EHR) system.</li><li>Verify patient insurance information and eligibility, as needed.</li><li>Educate patients on appointment procedures, required documentation, and any pre-appointment instructions.</li><li>Ensure compliance with patient confidentiality and data protection regulations.</li></ul>Requirements:<ul><li>Previous experience in US-based customer support, patient support, or a related role.</li><li>Proficiency in using Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems.</li><li>Strong english communication skills, both verbal and written, with the ability to effectively interact with patients and healthcare professionals.</li><li>Excellent organizational skills and attention to detail.</li><li>Ability to multitask and prioritize tasks in a fast-paced environment.</li></ul>Job Type: Full-timePay: Rs125,000.00 - Rs130,000.00 per monthWork Location: In person

Patient Support Specialist

Love2Laundry

**Job Title:** Sales Specialist - Data Mining &amp; Outbound Communication**Location:** Johar Town, Lahore (Near UMT), Pakistan**About Love2Laundry:**Love2Laundry is a premier on-demand laundry and dry cleaning service provider based in the UK, dedicated to offering seamless and high-quality services to a diverse range of businesses. As we expand our operations, we're looking for dynamic Sales Specialists to join our team in Lahore, Pakistan. This role is crucial in driving our B2B outreach and contributing to our mission of providing convenient, reliable, and top-notch laundry services.**Position Overview:**Starting 2nd January 2024, the Sales Specialist will be responsible for leveraging data mining techniques to identify potential business leads and engaging these prospects through strategic outbound calls and emails. Your goal will be to understand the unique needs of each potential client, effectively communicate the value of Love2Laundry's services, and convert these prospects into long-term customers.**Key Responsibilities:**- **Data Mining:** Conduct in-depth research to identify potential leads that align with our target market.- **Outbound Calls:** Engage in cold calls to introduce Love2Laundry, understand potential client needs, and uncover sales opportunities.- **Email Campaigns:** Design and send personalized email communications to potential clients, aiming to build interest and secure further discussion.- **Lead Management:** Organize and track interactions with prospects using CRM tools, ensuring regular follow-up and lead nurturing.- **Performance Tracking:** Regularly monitor and report the effectiveness of outreach efforts, adapting strategies as needed to improve results.- **Feedback Collection:** Gather and utilize feedback from interactions to enhance the outreach approach and inform service improvements.- **Team Collaboration:** Coordinate closely with other departments to ensure a unified approach to client acquisition and satisfaction.**Qualifications:**- Bachelor&rsquo;s degree in Business, Marketing, or a related field.- Proven track record in sales, telemarketing, or a similar role focused on outbound communication.- Excellent verbal and written communication skills in English; proficiency in additional languages is beneficial.- Strong understanding of sales principles and dedication to customer service excellence.- Proficiency in CRM software and data analysis tools.- Ability to work both independently and as part of a collaborative team.- Strong organizational skills with keen attention to detail.**Preferred Skills:**- Prior experience in the laundry or hospitality industry.- Familiarity with the UK market and its business culture.**What Love2Laundry Offers:**- Competitive salary with attractive performance-based incentives.- Opportunities for professional development and growth within a dynamic and supportive environment.Job Types: Full-time, Part-timePay: Rs45,000.00 - Rs150,000.00 per month

Sales Specialist - Data Mining & Outbound Communication

StackUp Technologies

Healthcare Digital Marketing Specialist &ndash; On-Site (Lahore)We are hiring!Position: Healthcare Digital Marketing SpecialistLocation: Lahore (On-site &ndash; Full Time)Department: MarketingAbout the RoleWe are looking for a creative, data-driven, and highly experienced Digital Marketing Specialist with strong US Healthcare background. You will lead digital marketing efforts to grow our healthcare brand, generate high-quality leads, and increase patient appointments.Key Responsibilities:Develop and execute full-funnel digital marketing strategies (awareness to appointment booking)Manage Meta Ads (Facebook &amp; Instagram), Google Ads, and LinkedIn campaignsCreate high-converting content (Reels, Videos, Carousels, Blogs) for healthcare servicesHandle SEO, Google My Business, and website performanceRun email/SMS/WhatsApp marketing campaignsAnalyze performance using Google Analytics, Meta Business Suite, etc.Ensure all campaigns comply with healthcare advertising regulationsRequirements:Minimum 3&ndash;5 years of hands-on experience in Digital MarketingStrong US Healthcare experience is mandatory (previous work with US hospitals, clinics, telehealth, medical practices, or US-based healthcare clients)Deep understanding of HIPAA compliance, US healthcare marketing regulations, and patient privacyProven track record of running successful paid campaigns (Meta + Google Ads) with measurable ROIExcellent content creation skills (Canva, CapCut, Adobe Suite)Must be creative + analyticalExcellent written &amp; spoken English (US English tone &amp; style preferred) + UrduImmediate joiners preferredWhat We Offer:Competitive salary package (based on experience)Performance-based bonuses &amp; incentivesHealth insuranceProfessional growth opportunitiesFriendly &amp; professional work environmentInterested candidates please send your CV + Portfolio (with campaign results &amp; samples) at:Email: hr@stackuptechnologies.comWhatsApp: 0323-3157947Subject Line: US Healthcare Digital Marketing Specialist &ndash; ApplicationNote: Only candidates with US Healthcare experience will be shortlisted.Work Location: In person

Healthcare- Digital Marketing Specialist

<div>
 
 ibex. Pakistan is hiring Customer Success Specialist in Lahore for a leading international eCommerce client (US &amp; UK region).
 
 
 This opportunity is ideal for individuals looking to build a career in call center jobs in Lahore, customer service, and international support roles. You will be responsible for assisting global customers with their queries related to orders, deliveries, returns, refunds, and account support.
 
 
 This is a non-sales role, focused on delivering exceptional customer experience and issue resolution.
 
 
 &nbsp;
 
 <ul>
 <li>
 Handle high-volume inbound calls, chats, and emails from US &amp; UK customers
 </li>
 <li>
 Assist with order tracking, delivery updates, returns, refunds, and account-related queries
 </li>
 <li>
 Provide accurate information regarding products, pricing, shipping, and policies
 </li>
 <li>
 Deliver first-call resolution (FCR) through effective problem-solving
 </li>
 <li>
 Maintain a professional, empathetic, and customer-first approach
 </li>
 <li>
 Follow client SOPs, quality standards, and compliance guidelines
 </li>
 <li>
 Use CRM systems to log interactions and manage customer cases
 </li>
 <li>
 Achieve KPIs including CSAT, NPS, AHT, and Quality Scores
 </li>
 <li>
 Escalate complex issues appropriately while ensuring customer satisfaction
 </li>
 </ul>
 
 
 Stay updated on process changes and system updates
 
 
 
 &nbsp;
 
 <ul>
 <li>
 Excellent English communication skills (mandatory)
 </li>
 <li>
 Ability to communicate with US &amp; UK customers (neutral/American/British accent preferred)
 </li>
 <li>
 Minimum Matric / O Levels (Bachelor&rsquo;s preferred)
 </li>
 <li>
 Strong problem-solving and interpersonal skills
 </li>
 <li>
 Basic knowledge of Microsoft Office / Google Workspace
 </li>
 <li>
 Ability to multitask across CRM tools and communication platforms
 </li>
 <li>
 Experience in international call center or eCommerce support is a plus
 </li>
 <li>
 Fresh candidates seeking call center jobs in Lahore are encouraged to apply
 </li>
 <li>
 Must be 18+ with valid CNIC
 </li>
 </ul>
</div>

Customer Success Specialist (US & UK Region)

<div>
 ibex. Pakistan is hiring Customer Success Specialist in Lahore for a leading international eCommerce client (US &amp; UK region).
 
 
 This opportunity is ideal for individuals looking to build a career in call center jobs in Lahore, customer service, and international support roles. You will be responsible for assisting global customers with their queries related to orders, deliveries, returns, refunds, and account support.
 
 
 This is a non-sales role, focused on delivering exceptional customer experience and issue resolution.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Excellent English communication skills (mandatory)
 </li>
 <li>
 Ability to communicate with US &amp; UK customers (neutral/American/British accent preferred)
 </li>
 <li>
 Minimum Matric / O Levels (Bachelor&rsquo;s preferred)
 </li>
 <li>
 Strong problem-solving and interpersonal skills
 </li>
 <li>
 Basic knowledge of Microsoft Office / Google Workspace
 </li>
 <li>
 Ability to multitask across CRM tools and communication platforms
 </li>
 <li>
 Experience in international call center or eCommerce support is a plus
 </li>
 <li>
 Fresh candidates seeking call center jobs in Lahore are encouraged to apply
 </li>
 <li>
 Must be 18+ with valid CNIC
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Handle high-volume inbound calls, chats, and emails from US &amp; UK customers
 </li>
 <li>
 Assist with order tracking, delivery updates, returns, refunds, and account-related queries
 </li>
 <li>
 Provide accurate information regarding products, pricing, shipping, and policies
 </li>
 <li>
 Deliver first-call resolution (FCR) through effective problem-solving
 </li>
 <li>
 Maintain a professional, empathetic, and customer-first approach
 </li>
 <li>
 Follow client SOPs, quality standards, and compliance guidelines
 </li>
 <li>
 Use CRM systems to log interactions and manage customer cases
 </li>
 <li>
 Achieve KPIs including CSAT, NPS, AHT, and Quality Scores
 </li>
 <li>
 Escalate complex issues appropriately while ensuring customer satisfaction
 
 
 </li>
 </ul>
 Stay updated on process changes and system updates
</div>

Explore 187+ Customer services specialist in Lahore this June. Find roles across top companies and apply now to boost your career.

187 customer services specialist jobs In Lahore

Customer Services Specialist

Customer Services Specialist

Patient Support Specialist

Sales Specialist - Data Mining & Outbound Communication

Healthcare- Digital Marketing Specialist

Customer Success Specialist (US & UK Region)

Customer Success Specialist (US & UK Region)