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customer services specialist

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Banking Experience preferred
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Assist customers with their items purchased through ecommerce website
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Services Specialist

<div>
 Product Support Technicians are information technology (IT) professionals who provide technical support to internal/external users and clients as required. The Product Support Technician will be required to solve basic technical problems and provide support to resolve network, systems and software relating issues/requests. The goal is to make sure that customer experience value is maintained to meet the organizational goals.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or above Degree in Information Technology, Computer Science or related field
 </li>
 <li>
 Experience in ServiceDesk, Access, Incident, Change, Problem Management and IT Infrastructure will be preferred
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Technical writing skills
 </li>
 <li>
 Problem-solving maven adept at quickly dissecting an issue into its component parts and identifying the root cause or opportunity
 </li>
 <li>
 Excellent prioritization skills - ability to multi-task and work well under pressure and adjust work accordingly, often against tight deadlines and without continued direct supervision
 </li>
 <li>
 ServiceDesk/CRM/ITSM tools experience preferred
 </li>
 <li>
 Ability to comprehend Native North American, British or Neutral Language Accents
 </li>
 <li>
 High energy, self-starter with bias for action and sense of urgency to deliver results
 </li>
 <li>
 Basic knowledge of ITIL Framework
 </li>
 <li>
 Knowledge of fundamental operations of relevant software, hardware and other equipment
 </li>
 <li>
 Attentive to customer concerns and render services with positive attitude
 </li>
 <li>
 Proactively identifying process improvement opportunities and ability to communicate to the management with evidence and data
 </li>
 <li>
 Available to work in Flexible shift timings
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Tackle issues and service requests reported via calls
 </li>
 <li>
 Diagnose and resolve issues and requests, reported through emails
 </li>
 <li>
 Carefully follow through the email threads and manage them in Outlook shared mailbox
 </li>
 <li>
 Respond with proficient technical writing skills
 </li>
 <li>
 Accurately maintaining the log and track of reported issues and requests via unique tickets
 </li>
 <li>
 Assignment of tickets to correct teams
 </li>
 <li>
 Ensure completing the cycle of tickets (open to end)
 </li>
 <li>
 Managing/troubleshooting user accounts, user-permissions, ceasing user accounts and rights on corporate resources by applying group policies
 </li>
 <li>
 Troubleshooting Level-1 (preliminary diagnosis) of issues on Windows and Mac OS
 </li>
 <li>
 Dealing with minor Microsoft Outlook issues and providing support to users with email configuration settings on the exchange
 </li>
 <li>
 Providing/troubleshooting VPN services for remote users
 </li>
 <li>
 Providing onsite and remote help using VNC/Team Viewer utility
 </li>
 <li>
 Dealing with desktop support issues i.e. Application issues (Microsoft Office applications, client provided applications, in-house developed applications), ensuring and applying essential updates &amp; fixes
 </li>
 <li>
 Basic knowledge of Networks (IP related issues, router/hub/switch related issues, using network commands to troubleshoot, ping, nslookup, ipconfig, tracert, circuits, topologies, routing protocols)
 </li>
 <li>
 Windows/Linux/Mac OS multiple flavors basic knowledge (Windows Server edition/Win 10/Ubuntu/Monterey etc.)
 </li>
 </ul>
</div>

Hazen Technologies Inc

<div>
 
 Responsibilities:
 
 
 
 
 1. Content Strategy &amp; Planning:
 
 
 
 <ul>
 <li>
 Develop and execute a comprehensive content strategy aligned with marketing, sales, and business objectives.
 </li>
 <li>
 Identify content needs for US-based audiences, ensuring relevance and resonance with target industries.
 
 
 
 </li>
 </ul>
 
 2. Content Creation &amp; Management:
 
 
 
 <ul>
 <li>
 Produce high-quality, goal-driven content, including blogs, case studies, white papers, website copy, and social media posts.
 </li>
 <li>
 Craft engaging and technically accurate content for Legal process outsourcing services, with a focus on managed services for Big Law firms.
 </li>
 <li>
 Collaborate with the IT team to create compelling content that highlights Information Technology services, emphasizing Generative AI, enterprise application solutions and integration, and custom application development.
 
 
 
 </li>
 </ul>
 
 3. Research &amp; Insights:
 
 
 
 <ul>
 <li>
 Conduct in-depth research on industry trends, competitor strategies, and target audience preferences to create insightful content that addresses customers pinpoints.
 </li>
 <li>
 Collaborate with internal teams to gather data and success stories for case studies and white papers.
 
 
 
 </li>
 </ul>
 
 4. SEO &amp; Optimization:
 
 
 
 <ul>
 <li>
 Optimize content for search engines to increase visibility, rankings, and organic traffic in collaboration with SEO specialist.
 
 
 
 </li>
 </ul>
 
 5. Editing &amp; Quality Assurance:
 
 
 
 <ul>
 <li>
 Edit and proofread content to ensure it meets the highest standards of quality, accuracy, and consistency.
 </li>
 <li>
 Ensure alignment with HazenTech's brand voice and guidelines.
 
 
 
 </li>
 </ul>
 
 7. Collaboration:
 
 
 
 <ul>
 <li>
 Work closely with the marketing, sales, and IT teams to ensure content supports lead generation, customer engagement, and business growth goals.
 
 
 
 </li>
 </ul>
 Required competencies
 
 
 
 1. Content Strategy &amp; Planning:
 
 
 
 <ul>
 <li>
 Develop and execute a comprehensive content strategy aligned with marketing, sales, and business objectives.
 </li>
 <li>
 Identify content needs for US-based audiences, ensuring relevance and resonance with target industries.
 
 
 
 </li>
 </ul>
 
 2. Content Creation &amp; Management:
 
 
 
 <ul>
 <li>
 Produce high-quality, goal-driven content, including blogs, case studies, white papers, website copy, and social media posts.
 </li>
 <li>
 Craft engaging and technically accurate content for Legal process outsourcing services, with a focus on managed services for Big Law firms.
 </li>
 <li>
 Collaborate with the IT team to create compelling content that highlights Information Technology services, emphasizing Generative AI, enterprise application solutions and integration, and custom application development.
 
 
 
 </li>
 </ul>
 
 3. Research &amp; Insights:
 
 
 
 <ul>
 <li>
 Conduct in-depth research on industry trends, competitor strategies, and target audience preferences to create insightful content that addresses customers pinpoints.
 </li>
 <li>
 Collaborate with internal teams to gather data and success stories for case studies and white papers.
 
 
 
 </li>
 </ul>
 
 4. SEO &amp; Optimization:
 
 
 
 <ul>
 <li>
 Optimize content for search engines to increase visibility, rankings, and organic traffic in collaboration with SEO specialist.
 
 
 
 </li>
 </ul>
 
 5. Editing &amp; Quality Assurance:
 
 
 
 <ul>
 <li>
 Edit and proofread content to ensure it meets the highest standards of quality, accuracy, and consistency.
 </li>
 <li>
 Ensure alignment with HazenTech's brand voice and guidelines.
 
 
 
 </li>
 </ul>
 
 7. Collaboration:
 
 
 
 <ul>
 <li>
 Work closely with the marketing, sales, and IT teams to ensure content supports lead generation, customer engagement, and business growth goals.
 
 </li>
 </ul>
</div>

Senior Content Writer.

Hazen Technologies Inc.

<div>Responsibilities:
1. Content Strategy &amp; Planning:<ul><li>
Develop and execute a comprehensive content strategy aligned with marketing, sales, and business objectives.</li><li>
Identify content needs for US-based audiences, ensuring relevance and resonance with target industries.</li></ul>
2. Content Creation &amp; Management:<ul><li>
Produce high-quality, goal-driven content, including blogs, case studies, white papers, website copy, and social media posts.</li><li>
Craft engaging and technically accurate content for Legal process outsourcing services, with a focus on managed services for Big Law firms.</li><li>
Collaborate with the IT team to create compelling content that highlights Information Technology services, emphasizing Generative AI, enterprise application solutions and integration, and custom application development.</li></ul>
3. Research &amp; Insights:<ul><li>
Conduct in-depth research on industry trends, competitor strategies, and target audience preferences to create insightful content that addresses customers pinpoints.</li><li>
Collaborate with internal teams to gather data and success stories for case studies and white papers.</li></ul>
4. SEO &amp; Optimization:<ul><li>
Optimize content for search engines to increase visibility, rankings, and organic traffic in collaboration with SEO specialist.</li></ul>
5. Editing &amp; Quality Assurance:<ul><li>
Edit and proofread content to ensure it meets the highest standards of quality, accuracy, and consistency.</li><li>
Ensure alignment with HazenTech's brand voice and guidelines.</li></ul>
7. Collaboration:<ul><li>
Work closely with the marketing, sales, and IT teams to ensure content supports lead generation, customer engagement, and business growth goals.</li></ul>
Required competencies 
1. Content Strategy &amp; Planning:<ul><li>
Develop and execute a comprehensive content strategy aligned with marketing, sales, and business objectives.</li><li>
Identify content needs for US-based audiences, ensuring relevance and resonance with target industries.</li></ul>
2. Content Creation &amp; Management:<ul><li>
Produce high-quality, goal-driven content, including blogs, case studies, white papers, website copy, and social media posts.</li><li>
Craft engaging and technically accurate content for Legal process outsourcing services, with a focus on managed services for Big Law firms.</li><li>
Collaborate with the IT team to create compelling content that highlights Information Technology services, emphasizing Generative AI, enterprise application solutions and integration, and custom application development.</li></ul>
3. Research &amp; Insights:<ul><li>
Conduct in-depth research on industry trends, competitor strategies, and target audience preferences to create insightful content that addresses customers pinpoints.</li><li>
Collaborate with internal teams to gather data and success stories for case studies and white papers.</li></ul>
4. SEO &amp; Optimization:<ul><li>
Optimize content for search engines to increase visibility, rankings, and organic traffic in collaboration with SEO specialist.</li></ul>
5. Editing &amp; Quality Assurance:<ul><li>
Edit and proofread content to ensure it meets the highest standards of quality, accuracy, and consistency.</li><li>
Ensure alignment with HazenTech's brand voice and guidelines.</li></ul>
7. Collaboration:<ul><li>
Work closely with the marketing, sales, and IT teams to ensure content supports lead generation, customer engagement, and business growth goals.</li></ul></div>

Senior Content Writer

Packaging Designer Offset Printing

We are looking for a motivated and customer-focused Inbound Sales Specialist to join our growing team. In this role, you will be responsible for handling incoming customer inquiries, understanding client needs, and converting leads into successful sales. The ideal candidate should have excellent communication skills and a passion for delivering outstanding customer service.Key Responsibilities:<ul><li>Handle incoming calls, messages, and inquiries from potential customers</li><li>Understand customer requirements and recommend suitable products or services</li><li>Convert inbound leads into sales opportunities</li><li>Maintain strong relationships with customers and ensure a positive experience</li><li>Provide accurate information about products, pricing, and services</li><li>Keep records of customer interactions and sales activities</li><li>Work closely with the sales and marketing team to achieve company targets</li></ul>Requirements:<ul><li>Proven experience in sales, customer support, or a similar role is preferred</li><li>Strong communication and interpersonal skills</li><li>Ability to understand customer needs and close sales effectively</li><li>Basic computer skills and familiarity with CRM systems is a plus</li><li>Self-motivated and target-driven personality</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Friendly and professional work environment</li><li>Opportunities for growth and career development</li></ul>If you are passionate about sales and enjoy helping customers find the right solutions, we would love to hear from you.Apply now and become part of our growing team!Job Type: Full-timePay: Rs100,000.00 - Rs350,000.00 per monthWork Location: In person

Inbound Sales Specialist Fresher and experiance

Abacus

<div>
 
 
 Job description:
 
 
 
 We are hiring
 
 Customer Support Specialist
 
 for a growing
 
 FinTech support project
 
 . If you have experience in
 
 email and chat support
 
 and understand digital banking services, we encourage you to apply.
 
 
 
 Salary:
 
 Attractive- Market Competitive
 
 
 
 Schedule:
 
 5 Days a Week
 
 
 
 Timings:
 
 Fixed
 
 US Shift
 
 
 
 
 Benefits:
 
 Medical Benefits, US Holidays
 
 
 
 Location:
 
 In-Person- Lahore
 
 
 Job Responsibilities
 
 <ul>
 <li>
 Handle customer queries related to
 
 digital payments, transfers, account access, and transaction issues
 
 .
 </li>
 <li>
 Provide support through
 
 email and live chat
 
 channels.
 </li>
 <li>
 Investigate and resolve issues such as
 
 failed transactions, verification problems, and payment delays
 
 .
 </li>
 <li>
 Maintain accurate records of customer interactions in the
 
 CRM system
 
 .
 </li>
 <li>
 Coordinate with internal teams to resolve customer issues quickly.
 </li>
 <li>
 Deliver a
 
 professional and customer-focused support experience
 
 .
 </li>
 </ul>
 
 Requirements
 
 <ul>
 <li>
 Strong
 
 Email and Chat Support
 
 experience.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Experience with
 
 Revolute or Western Union customer support
 
 is highly encouraged.
 </li>
 <li>
 Ability to work in
 
 fixed US shift timings
 
 .
 </li>
 </ul>
 
 If you have
 
 FinTech or digital banking support experience
 
 , this is a great opportunity to grow with a professional team.
 
</div>

Customer Support Specialist- FinTech

DIGITAL ERA PROFESSIONAL

DEP LLC is hiring a Bilingual Customer Support Specialist (Spanish &amp; English) who can maintain strong relationships with existing clients, manage monthly recurring services, and identify upselling opportunities.You will play a key role in client retention, satisfaction, and revenue growth.Your Responsibilities<ul><li>Provide customer support to Spanish-speaking and English-speaking clients</li><li>Manage monthly recurring service accounts</li><li>Respond to client inquiries via calls, messages, and emails</li><li>Maintain strong relationships with clients</li><li>Identify opportunities to upsell additional services</li><li>Coordinate with internal teams (SEO, Marketing, Development)</li><li>Maintain records of communication in CRM</li><li>Ensure high customer satisfaction and retention</li></ul>Work Environment at DEP LLC<ul><li>Dinner provided by the company</li><li>Two daily breaks (1 hour + 30 minutes)</li><li>Gaming arena (PS4, Table Tennis, Chess, etc.)</li><li>Female staff drop service</li><li>Separate prayer area</li><li>Cafeteria &amp; team sitting areas</li><li>Free bike parking &amp; on-site security</li><li>Friendly, professional work environment</li></ul>Job Requirements / Specifications<ul><li>Education: O/A Levels, Intermediate, or above</li><li>Languages: Excellent command over English and Spanish (spoken and written)</li><li>Strong customer service and communication skills</li><li>Proficiency in MS Office, especially Microsoft Excel</li><li>Ability to manage client communication and recurring service accounts</li><li>Strong problem-solving and critical thinking skills</li><li>High level of emotional intelligence when dealing with clients</li><li>Customer-centric attitude with focus on satisfaction and retention</li><li>Ability to identify upselling opportunities while assisting clients</li><li>Self-motivated, assertive, and responsive personality</li><li>Ability to work in a fast-paced team environment</li><li>Flexibility and adaptability to handle different client situations</li></ul>Plus Point:<ul><li>Experience in Customer Support / Client Success</li><li>Basic understanding of Digital Marketing services (SEO, Social Media, Google Ads, Websites)</li></ul>Growth OpportunityThis role can grow into Customer Success Manager / Account Manager positions with higher responsibilities and incentives.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Are you fluent in Spanish?</li><li>Have you handled international clients before?</li></ul>Education:<ul><li>Intermediate (Required)</li></ul>Experience:<ul><li>Customer Support: 1 year (Preferred)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Bilingual Customer Support Specialist (Spanish & English) — Onsite, Lahore

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1021 customer services specialist jobs In Lahore

Customer Services Specialist

Customer Services Specialist

Senior Content Writer.

Senior Content Writer

Inbound Sales Specialist Fresher and experiance

Customer Support Specialist- FinTech

Bilingual Customer Support Specialist (Spanish & English) — Onsite, Lahore