customer support representative Jobs in Lahore

customer support representative

call center representative Jobs in Lahore

call center representative

customer service representative Jobs in Lahore

customer service representative

customer sales representative Jobs in Lahore

customer sales representative

customer service representative (csr) Jobs in Lahore

customer service representative (csr)

customer services specialist

Axiom World Pvt Ltd

Job Title: Customer Services SpecialistCompany Overview: Ecolink is a fast-growing Chinese fintech and consumer financing company that has successfully expanded its operations across multiple markets and is now building its presence in Pakistan. We make smartphone ownership accessible through flexible installment solutions by combining technology, data, retail partnerships, and finance. Our mission is to bridge the digital divide and provide consumers with affordable access to mobile devices and digital financial services.Job Overview:We are seeking a dedicated Customer Services Specialist to provide exceptional support to customers, address inquiries and concerns, and ensure a positive customer experience.Key Responsibilities: <ul><li>To handle customer installment applications, repayment inquiries, complaints, etc.; review documents submitted by customers online and offline to verify credit status, perform device-locking services, and conduct debt collection via phone or telecom reminders.</li><li>To collaborate with the risk control department to identify fraudulent activities, report abnormal cases, and prepare daily operation reports.</li><li>To maintain customer relationships and conduct regular follow-ups to enhance satisfaction.</li></ul>Skills &amp; Expertise: Sales; Customer Services; Credit Verification; Risk Assessment; Debt Collection; Customer Relationship ManagementQualifications:<ul><li>Bachelor's or Master's degree.</li><li>Minimum 6 months to 1 year of relevant work experience.</li><li>The applicants should have experience in the following business area(s): Telecommunication, Call Center, Direct Selling/Marketing Service Company, Mobile Accessories</li><li>Freshers are also encouraged to apply.</li></ul>Pay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Services Specialist

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Banking Experience preferred
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Assist customers with their items purchased through ecommerce website
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

TCP Software

<div>TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
About TCP (TimeClock Plus):
For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. We recently embraced our new, refreshed brand which we feel fully embodies our commitment to innovation while also completing our first acquisition of Humanity, an industry-leading cloud-based scheduling platform. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
The Setups Support Specialist plays a key role in supporting the successful onboarding and configuration of customer accounts. This role works closely with customer facing teams to assist with system configuration, data setup, and technical support. The ideal candidate is detail-oriented, technically capable, and excels at collaboration and communication.
As a Setups Support Specialist, you will:<ul><li>
Support Customer Facing Teams with customer account setup, system configuration, and data validation activities.
</li><li>Support new and existing customers with account setup, system configuration, and data validation processes.</li><li>
Demonstrate strong proficiency in Microsoft Excel, including the ability to handle large datasets and apply formulas to transform raw data into system-ready formats. Exposure and practice on SQL are a plus.</li><li>
Help prepare and maintain status reports and checklists.</li><li>
Collaborate with Customer Facing Teams to identify and resolve configuration or data-related issues.
</li><li>Manage multiple tasks and priorities across concurrent implementation and support projects.
</li><li>Communicate clearly and effectively with internal teams to ensure smooth handoffs and issue resolution.
</li><li>Follow established implementation processes and contribute to continuous improvement of support workflows.
</li><li>Work independently on assigned tasks while contributing effectively as part of a broader implementation team.
</li></ul>Requirements<ul><li>
Bachelor&rsquo;s degree (or equivalent experience).
</li><li>Experience in software configuration, implementation support, or a related technical support role.
</li><li>Proficiency in Microsoft Excel applications and SQL database management systems.
</li><li>Strong analytical and problem-solving skills with close attention to detail.
</li><li>Ability to multitask effectively in a fast-paced environment.
</li><li>Ability to work independently as well as collaboratively within a team.
</li><li>Exceptional communication skills, both written and verbal.</li></ul>
Benefits<ul><li>
Company sponsored training, workshops, education, and team building.
</li><li>The chance to make a genuine impact on the company&rsquo;s growth.</li><li>
Plenty of challenging work and the opportunity to stretch yourself.</li><li>
Every day you&rsquo;ll get to work with amazing talent in a fast-growing company that really values their people.</li><li>
Competitive salary based on experience</li><li>
PTO and Sick leaves</li><li>
In-Patient &amp; Out-Patient Health insurance</li><li>
Provident fund and EOBI</li><li>
The work/life setup you need to be successful</li><li>
A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skillset, and create outstanding results</li><li>
The opportunity to work with amazing talent in a fast-growing company that really values its team</li></ul>
TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees</div>

Setups Support Specialist Lahore, Punjab, Pakistan

FineXcloud

Job Description:We are looking for a Client Onboarding Specialist to ensure a smooth and positive onboarding experience for new clients. The ideal candidate will guide clients through the initial setup process, provide product information, and ensure they understand how to use our services effectively.Key Responsibilities:<ul><li>Respond to new client inquiries via calls, messages, and email.</li><li>Coordinate with internal teams to ensure successful client setup.</li><li>Provide guidance on products/services.</li><li>Understand client requirements and provide appropriate solutions.</li><li>Maintain accurate client records and onboarding documentation.</li><li>Address client questions and resolve onboarding issues promptly.</li><li>Ensure a positive client experience and build strong relationships.</li></ul>Requirements:<ul><li>A bachelor's degree in business, HR, marketing, or a related field is required.</li><li>Strong communication and interpersonal skills.</li><li>Good organizational and problem-solving abilities.</li><li>Experience with CRM or ERP systems is a plus.</li></ul>Apply at: jobs@finexcloud.comJob Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Client onboarding specialist

IRG Global

Job SummaryWe are seeking a highly motivated and results-driven Business Development Specialist generate new business opportunities in the United States packaging industry. The ideal candidate will be responsible for identifying and reaching out to businesses through outbound calls, SMS, and other communication channels to promote our custom packaging solutions, including custom boxes, retail packaging, e-commerce packaging, food packaging, and branded packaging products.The primary objective is to generate qualified leads, schedule meetings, build long-term relationships with decision-makers, and convert prospects into paying customers.Key Responsibilities<ul><li>Conduct outbound B2B cold calls to businesses across the United States.</li><li>Send personalized business text messages and follow-ups to prospective clients.</li><li>Identify and target manufacturers, e-commerce brands, retailers, wholesalers, cosmetic companies, CBD brands, food businesses, and other industries requiring custom packaging.</li><li>Generate qualified sales leads and schedule appointments for the sales team.</li><li>Present the company's packaging products and value proposition professionally.</li><li>Build and maintain strong relationships with potential clients.</li><li>Maintain accurate records of leads, calls, and follow-ups in the CRM.</li><li>Follow up consistently with prospects until conversion.</li><li>Meet and exceed weekly and monthly KPIs for calls, appointments, and sales opportunities.</li><li>Collaborate with the design and production teams to understand customer requirements.</li><li>Prepare quotations and assist customers throughout the sales process.</li><li>Research market trends and identify new business opportunities within the U.S. packaging industry.</li><li>Represent the company professionally while maintaining excellent customer service standards.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor's degree in Business, Marketing, Sales, or a related field (preferred).</li><li>1&ndash;3 years of experience in outbound sales, business development, or lead generation.</li><li>Experience selling to U.S. customers is highly preferred.</li><li>Excellent spoken and written English.</li><li>Strong negotiation and persuasive communication skills.</li><li>Confidence in making high-volume outbound calls.</li><li>Experience with CRM software and lead management tools.</li><li>Ability to work independently and achieve sales targets.</li><li>Strong organizational and time-management skills.</li><li>Familiarity with custom packaging or printing industry is a plus.</li></ul>Preferred Experience<ul><li>B2B sales experience in the packaging, printing, manufacturing, or promotional products industry.</li><li>Experience with SMS outreach, email campaigns, and LinkedIn prospecting.</li><li>Knowledge of custom corrugated boxes, rigid boxes, folding cartons, mailer boxes, retail packaging, and product packaging solutions.</li></ul>Key Performance Indicators (KPIs)<ul><li>Number of outbound calls made daily.</li><li>Number of text messages and follow-ups completed.</li><li>Qualified leads generated.</li><li>Appointments booked.</li><li>Sales opportunities created.</li><li>Revenue generated.</li><li>Customer conversion rate.</li><li>Client retention rate.</li></ul>Pay: From Rs70,000.00 per monthWork Location: In person

Business Development Specialist

CrecenTech

Overview: We are seeking a skilled and results-oriented PPC Ads Specialist to join our dynamic marketing team. The selected candidate will be responsible for planning, managing, optimizing, and analyzing paid advertising campaigns across multiple digital platforms to drive quality traffic, generate leads, and improve conversions for our products and services.This role requires strong knowledge of digital advertising strategies, analytical thinking, campaign optimization skills, and the ability to stay updated with the latest industry trends, platform updates, and best practices.Responsibilities<ul><li>Campaign Management</li><li>Develop, launch, manage, and optimize PPC campaigns across platforms such as Google Ads, Meta Ads, LinkedIn Ads, and other relevant advertising channels.</li><li>Keyword Research</li><li>Conduct detailed keyword research to identify high-value, relevant, and conversion-focused keywords aligned with the target audience and business goals.</li><li>Ad Creation and Optimization</li><li>Write engaging ad copy and coordinate visually appealing ad creatives that attract clicks and drive conversions. Continuously optimize ads to improve performance, relevance, and quality score.</li><li>Budget Management</li><li>Monitor campaign budgets, manage spending effectively, and adjust bidding strategies to maximize ROI while achieving campaign objectives.</li><li>Performance Analysis</li><li>Analyze key campaign metrics such as CTR, conversion rate, CPA, CPC, ROAS, impressions, and overall campaign performance. Use data-driven insights to make informed optimization decisions.</li><li>A/B Testing</li><li>Plan and execute A/B tests for ad copy, creatives, landing pages, targeting, and bidding strategies to identify the most effective approaches for better results.</li><li>Audience Targeting</li><li>Use audience targeting features to reach the right demographics, interests, behaviors, and customer segments, ensuring ads are delivered to the most relevant audience.</li><li>Industry Updates</li><li>Stay updated with digital advertising trends, algorithm changes, platform updates, and new advertising features to apply innovative strategies and maintain a competitive edge.</li><li>Team Collaboration</li><li>Work closely with designers, content creators, SEO specialists, and other marketing team members to ensure PPC campaigns are aligned with overall marketing goals and brand messaging.</li></ul>Requirements<ul><li>Proven experience in managing PPC campaigns across multiple platforms with a track record of achieving measurable results.</li><li>Strong knowledge of Google Ads, Meta Ads, LinkedIn Ads, and other social media advertising platforms.</li><li>Understanding of audience targeting, bidding strategies, campaign structures, conversion tracking, and optimization techniques.</li><li>Strong analytical skills with experience using tools such as Google Analytics, Google Data Studio/Looker Studio, or similar reporting platforms.</li><li>Excellent written and verbal communication skills with the ability to create persuasive ad copy and present campaign insights clearly.</li><li>Detail-oriented mindset with a strong focus on performance improvement and continuous optimization.</li><li>Google Ads certification or other relevant digital advertising certifications will be considered a plus.</li><li>Bachelor&rsquo;s degree in Marketing, Advertising, Business, or a related field will be preferred.</li></ul>Employee Benefits:<ul><li>Performance-Based Bonuses</li><li>Maternity/Paternity Allowance</li><li>Maternity Leaves</li><li>Wedding Allowance</li><li>Annual Leaves Encashment</li><li>Double salary on Gazetted Holidays</li><li>Special Allowance for Emergency</li><li>Advance Salary on Need Basis</li><li>12 Casual Leaves</li><li>10 Medical Leaves</li><li>10 Annual Leaves</li><li>Dedicated Training</li><li>Birthday celebration</li><li>Gaming Facility</li><li>Growing &amp; Dynamic Team</li><li>Office Gatherings, Celebrations, and Trips</li><li>5 days a week (work-life balance)</li></ul>Job Timings: 7 PM to 4 AM Job Location: Model Town, Link Road, LahoreJob Type: Full-timeApplication Question(s):<ul><li>Are you comfortable working night shifts?</li><li>What are your salary expectations?</li><li>How much maximum ad spent you have managed so far on a monthly basis in US dollars?</li></ul>Experience:<ul><li>PPC: 3 years (Required)</li><li>Meta Ads: 3 years (Required)</li><li>Google Ads: 3 years (Required)</li></ul>Work Location: In person

PPC Specialist

Four Brothers Group

Job Summary:Four Brothers Group Pakistan is hiring an experienced AM Network (Cisco Network / VoIP Specialist) to manage, maintain, and optimize our enterprise network and voice infrastructure. The ideal candidate will have strong expertise in Cisco networking, VoIP technologies, and network security.Job Description:<ul><li>Configure, manage, and troubleshoot Cisco routers and switches.</li><li>Implement and maintain BGP, OSPF, VLANs, 802.1Q trunking and Layer 2/Layer 3 networking.</li><li>Manage network redundancy, PoP IGP Active failover, and high availability (HSRP/VRRP).</li><li>Configure and maintain firewalls, ACLs, NAT/PAT, and network security policies.</li><li>Deploy, support, and troubleshoot VoIP systems, SIP trunks, and media gateways.</li><li>Monitor network performance and resolve connectivity and voice-related issues.</li></ul>Education: Bachelor's degree in related field<ul><li>3-5 years of experience in network administration or telecom operations.</li><li>Strong hands-on experience with Cisco routers, switches, and enterprise networking.</li><li>Good knowledge of VoIP protocols (SIP, H.323, RTP) and media gateways.</li><li>CCNA certification is required.</li><li>CCNP Enterprise or CCNP Collaboration will be preferred.</li></ul>Location: Head Office, LahoreJob Type: Full-timePay: Rs1.00 - Rs10.00 per monthApplication Question(s):<ul><li>Do you have a relevant work experience?</li></ul>Work Location: In person

Assistant Manager Network - Cisco Network / VoIP Specialist

Explore 94+ Customer services specialist in Lahore this August. Find roles across top companies and apply now to boost your career.

94 customer services specialist jobs In Lahore

Customer Services Specialist

Customer Services Specialist

Setups Support Specialist Lahore, Punjab, Pakistan

Client onboarding specialist

Business Development Specialist

PPC Specialist

Assistant Manager Network - Cisco Network / VoIP Specialist