customer service representative Jobs in Lahore

customer service representative

customer sales representative Jobs in Lahore

customer sales representative

digital marketing specialist Jobs in Lahore

digital marketing specialist

email marketing specialist Jobs in Lahore

email marketing specialist

call center agent

customer services specialist

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
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 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Banking Experience preferred
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Assist customers with their items purchased through ecommerce website
 </li>
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 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
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 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
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 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Services Specialist

<div>
 Product Support Technicians are information technology (IT) professionals who provide technical support to internal/external users and clients as required. The Product Support Technician will be required to solve basic technical problems and provide support to resolve network, systems and software relating issues/requests. The goal is to make sure that customer experience value is maintained to meet the organizational goals.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or above Degree in Information Technology, Computer Science or related field
 </li>
 <li>
 Experience in ServiceDesk, Access, Incident, Change, Problem Management and IT Infrastructure will be preferred
 </li>
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 Excellent verbal and written communication skills
 </li>
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 Technical writing skills
 </li>
 <li>
 Problem-solving maven adept at quickly dissecting an issue into its component parts and identifying the root cause or opportunity
 </li>
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 Excellent prioritization skills - ability to multi-task and work well under pressure and adjust work accordingly, often against tight deadlines and without continued direct supervision
 </li>
 <li>
 ServiceDesk/CRM/ITSM tools experience preferred
 </li>
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 Ability to comprehend Native North American, British or Neutral Language Accents
 </li>
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 High energy, self-starter with bias for action and sense of urgency to deliver results
 </li>
 <li>
 Basic knowledge of ITIL Framework
 </li>
 <li>
 Knowledge of fundamental operations of relevant software, hardware and other equipment
 </li>
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 Attentive to customer concerns and render services with positive attitude
 </li>
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 Proactively identifying process improvement opportunities and ability to communicate to the management with evidence and data
 </li>
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 Available to work in Flexible shift timings
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Tackle issues and service requests reported via calls
 </li>
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 Diagnose and resolve issues and requests, reported through emails
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 Carefully follow through the email threads and manage them in Outlook shared mailbox
 </li>
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 Respond with proficient technical writing skills
 </li>
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 Accurately maintaining the log and track of reported issues and requests via unique tickets
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 Assignment of tickets to correct teams
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 Ensure completing the cycle of tickets (open to end)
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 Managing/troubleshooting user accounts, user-permissions, ceasing user accounts and rights on corporate resources by applying group policies
 </li>
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 Troubleshooting Level-1 (preliminary diagnosis) of issues on Windows and Mac OS
 </li>
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 Dealing with minor Microsoft Outlook issues and providing support to users with email configuration settings on the exchange
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 Providing/troubleshooting VPN services for remote users
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 Providing onsite and remote help using VNC/Team Viewer utility
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 Dealing with desktop support issues i.e. Application issues (Microsoft Office applications, client provided applications, in-house developed applications), ensuring and applying essential updates &amp; fixes
 </li>
 <li>
 Basic knowledge of Networks (IP related issues, router/hub/switch related issues, using network commands to troubleshoot, ping, nslookup, ipconfig, tracert, circuits, topologies, routing protocols)
 </li>
 <li>
 Windows/Linux/Mac OS multiple flavors basic knowledge (Windows Server edition/Win 10/Ubuntu/Monterey etc.)
 </li>
 </ul>
</div>

Naelaesthetics

Company Overview:Tech BPO, a dynamic and rapidly expanding company in Lahore, is seeking a talented and driven individual to join our team as an International Sales Representative. This on-site role offers a stimulating opportunity for an experienced professional to showcase their expertise in B2B sales, client relationship management, and strategic planning in international markets.Role DescriptionThis is a full-time on-site role for an International Sales Specialist. As an International Sales Specialist, you will be responsible for managing and growing our international client base. Your day-to-day tasks will include developing and executing strategic sales plans, conducting market research, building relationships with potential clients, and providing excellent customer service. You will work closely with our international team to ensure smooth campaign execution and deliver tailored web services that help our clients achieve their long-term objectives.Requirements:To succeed in this role, you will need:A proven track record of success in B2B sales within international markets.Excellent communication, negotiation, and interpersonal skills.Familiarity with digital marketing concepts and services.The ability to work both independently and collaboratively within a team environment.Fluency in English; proficiency in additional languages is advantageous.Experience or knowledge in the technology industry is preferred.What We Offer:In addition to a competitive salary ranging from Rs 30,000.00 to Rs 60,000.00 per month, we provide:Lucrative Incentive StructureHealth Insurance CoverageProvident Fund BenefitsPaid Leaves for Work-Life BalanceAnnual Tours for Team Building and Networking OpportunitiesLocation: Township, College Road Lahore.Company: Tech BPOPosition Type: Full-time, On-siteShift Timing: US 6:00 PM - 3:00 AM / UK 1:00 PM - 10:00 PM (Monday - Friday)Job Type: Full-timePay: Rs30,000.00 - Rs60,000.00 per monthWork Location: In person

Tele-Sales Representative

Mindbridge

<div>
 
 
 Who We Are
 
 
 
 We are Pakistan's largest English language-based outsourcing company and specialize in managing customer care services and back-office processes for global leaders in technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue solidifying ourselves as our country's industry leader. At Mind Bridge, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have led to a continuous and growing engagement with industry-leading enterprises across the globe.
 
 
 
 
 
 
 The Job
 
 
 
 As Customer Experience Specialist you will act as a liaison, provide product/services information, answer questions on chat or email, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
 
 
 
 
 
 
 Get Hired Faster &ndash; Walk-In Interviews Open Now!
 
 
 
 Looking to kickstart your career without the wait? We&rsquo;ve got you covered!
 
 
 For the
 
 quickest response
 
 and a
 
 fast-track hiring process
 
 , visit our office for
 
 walk-in interviews
 
 . Just bring your:
 
 <ul>
 <li>
 
 Original CNIC
 
 </li>
 <li>
 
 Updated CV
 
 </li>
 </ul>
 
 ⏰
 
 When:
 
 Monday to Saturday, 11:00 AM - 6:00 PM
 
 
 📍
 
 Where:
 
 Mindbridge Center, 7 Kashmir Road, Opposite LDA Plaza, Lahore.
 
 
 Don&rsquo;t miss this chance to secure your dream job quickly! Walk in and walk out with an offer!
 
 
 
 
 
 
 What we offer:
 
 
 <ul>
 <li>
 Highest salary package for Non-Voice Customer Support: up to
 
 PKR 150,000
 
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 No sales or monthly targets
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 Medical Insurance
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 Leave Encashment
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 On job training
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 State-of-the-art infrastructure
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 Annual Increment
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 Employee engagement &amp; appreciation programs
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage incoming chats/emails
 </li>
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 Identify and assess customers&rsquo; needs to achieve satisfaction
 </li>
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 Build sustainable relationships and trust with customer accounts through open and interactive communication
 </li>
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 Provide accurate, valid and complete information by using the right methods/tools
 </li>
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 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
 </li>
 <li>
 Follow communication procedures, guidelines and policies
 </li>
 <li>
 Take the extra mile to engage customers
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 A-Levels/Intermediate
 </li>
 <li>
 Natural instinct to empathize with users
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Native or bilingual spoken and written English skills
 </li>
 <li>
 Detail-oriented
 </li>
 </ul>
 
 
 
 
 
 We pride ourselves on being an equal opportunity employer, dedicated to fostering diversity and inclusion.
 
 
 
 
</div>

Customer Experience Specialist (Non Voice)

Blackstone Global Resource ltd

Position: Global Recruitment Specialist Location: DHA Phase 4, Lahore Salary: upto &quot;75,000 PKR&quot; Plus Commission Shift timing: 1pm-10pm (Mon-Fri)Company Description: Blackstone Global Resource is a one-stop solution provider for a wide range of business services. With extensive expertise and a client-centric approach, the company provides services across various domains, including recruitment, financial consulting and start-up support.Role Description: This is a full-time on-site role for a Recruitment Specialist specialised in Care Home industry in the UK. The Recruitment Specialist will be responsible for day-to-day tasks such as shortlist and screen resumes, cold calling candidates, conducting phone interviews, client communication and training new hires.Qualifications: Hiring, Interviewing, and Recruiting skills Communication skills Training skills 1 - 2 years experience in the Care Home industry Bachelor's degree in Human Resources, Business Administration, or a related field Experience in recruitment or a related field is preferredJob Type: Full-timePay: Rs45,000.00 - Rs75,000.00 per monthWork Location: In person

UK HCA and Nurse Recruiter

Mugshei

Join Our Night Shift Sales Team at Mugshei Pvt Ltd!Position: Customer Sales Specialist Location: On-site | Night Shift (Monday&ndash;Friday | 8:00 PM &ndash; 5:00 AM) Salary: PKR 50,000 &ndash; 90,000/month + Commissions &amp; BonusesAre you a strong communicator who thrives at night and enjoys closing deals? Mugshei Pvt Ltd is looking for enthusiastic and goal-driven Customer Sales Specialists to join our night shift sales team.Whether you're just starting your career or bring previous sales experience, if you're motivated, confident, and customer-focused, we want to hear from you!Key Responsibilities:<ul><li>Engage with customers through inbound and outbound calls in a professional, energetic, and engaging manner</li><li>Identify customer needs and confidently recommend suitable products and services</li><li>Stay informed about current offerings, promotions, and sales campaigns</li><li>Consistently achieve or exceed daily, weekly, and monthly sales targets</li><li>Provide exceptional service to build and maintain strong customer relationships</li><li>Accurately document all customer interactions and updates in the CRM system</li><li>Handle customer inquiries and objections with clarity, confidence, and professionalism</li><li>Collaborate effectively with team members to achieve collective sales goals</li></ul>What We&rsquo;re Looking For:<ul><li>Experience: 0&ndash;5 years in sales or customer service (fresh grads encouraged to apply!)</li><li>Communication: Excellent English &mdash; both spoken and written</li><li>Personality: Confident, persuasive, goal-driven</li><li>Skills: Quick thinker with strong problem-solving skills</li><li>Tech Savvy: CRM knowledge is a bonus</li><li>Availability: Must be available to work night shifts (Monday to Friday | 8:00 PM &ndash; 5:00 AM)</li></ul>What You&rsquo;ll Receive:<ul><li>Competitive Salary: PKR 50,000 &ndash; 90,000/month</li><li>Performance Incentives: Commissions + Bonuses</li><li>Training &amp; Development: Full onboarding + continuous learning</li><li>Career Growth: Opportunities for promotion and professional advancement</li><li>Company Culture: Friendly, supportive, and performance-oriented environment</li></ul>Ready to Grow with Us?If you're energetic, goal-oriented, and ready to excel in a night shift sales role, apply now and take your next big career step with Mugshei Pvt Ltd!Job Type: Full-timePay: Rs50,000.00 - Rs90,000.00 per monthWork Location: In person

Customer Sales Officer - US Based (Night Shift)

MTP (Mayfair Technology Partners)

Job descriptionWe are seeking a detail-oriented and proactive Technical Support Specialist to oversee and manage all aspects of SLA contracts across our client base. This role ensures that service delivery aligns with contractual obligations, monitors performance metrics, and acts as a liaison between technical teams and clients to maintain high levels of customer satisfaction.&#11835;Key Responsibilities:SLA Management:Monitor and manage SLA compliance across all technical support contracts.Track performance metrics and generate regular reports on SLA adherence.Identify and escalate SLA breaches, and coordinate resolution efforts.Technical Support:Provide Tier 1 and Tier 2 technical support to clients via phone, email, and ticketing systems.Troubleshoot hardware, software, and network issues.Collaborate with internal teams to resolve complex technical problems.Client Communication:Serve as the primary point of contact for SLA-related inquiries.Communicate service updates, outages, and resolutions clearly and professionally.Conduct periodic reviews with clients to ensure satisfaction and contract alignment.Documentation &amp; Reporting:Maintain accurate records of SLA contracts, support tickets, and performance reports.Prepare monthly/quarterly SLA compliance reports for internal and client review.Process Improvement:Recommend improvements to support processes to enhance SLA compliance.Assist in developing and refining SLA templates and support documentation.&#11835;Qualifications:Bachelor&rsquo;s degree in computer science, Information Technology, or related field.3+ years of experience in technical support or IT service management.Strong understanding of SLA frameworks and ITIL principles.Excellent communication and customer service skills.Proficiency in ticketing systems &amp; Service Management Systems (e.g., Zendesk, ServiceNow, Zohodesk) and reporting tools.Ability to work independently and manage multiple priorities.&#11835;Preferred Skills:ITIL certification or equivalent.Experience with contract management systems.Familiarity with cloud services and enterprise IT environments.Full Time Onsite 11am to 8pm (Monday to Friday)Gulberg 3 IT Tower LahoreJob Type: Full-timeWork Location: In person

Technical Support Specialist

Explore 1336+ Customer services specialist in Lahore this September. Find roles across top companies and apply now to boost your career.

1336 customer services specialist jobs IN Lahore

Customer Services Specialist

Customer Services Specialist

Tele-Sales Representative

Customer Experience Specialist (Non Voice)

UK HCA and Nurse Recruiter

Customer Sales Officer - US Based (Night Shift)

Technical Support Specialist