customer support representative Jobs in Lahore

customer support representative

call center agents

call center representative Jobs in Lahore

call center representative

customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

customer service representative csr

Spell Engineering

We are seeking a professional and customer-focused Customer Service Representative to support customers using our Online Travel Agency platform. The CSR will assist customers with flight and hotel searches, reservations, payments, ticket confirmations, booking changes, cancellations, refunds, and other travel-related inquiries.The ideal candidate should have excellent communication skills, basic knowledge of airline reservations and ticketing, and the ability to resolve customer concerns professionally through phone, email, live chat, and WhatsApp.Key Responsibilities Customer Support<ul><li>Respond promptly to customer inquiries through phone calls, email, live chat, and WhatsApp.</li><li>Guide customers through the online booking and payment process.</li><li>Provide accurate information about flights, hotels, fares, baggage allowances, travel dates, and booking conditions.</li><li>Assist customers who experience booking, payment, confirmation, or website-related issues.</li><li>Maintain a professional and helpful attitude during every customer interaction.</li></ul>Reservations and Ticketing<ul><li>Assist customers with domestic and international flight and hotel reservations.</li><li>Verify passenger names, travel dates, routes, contact details, and payment information before confirming a booking.</li><li>Provide booking references, e-tickets, invoices, and travel itineraries.</li><li>Explain fare rules, baggage policies, ticketing deadlines, cancellation terms, and applicable penalties.</li><li>Coordinate with the ticketing or operations team when manual action is required.</li><li>Follow up on incomplete, failed, or pending bookings.</li></ul>Changes, Cancellations and Refunds<ul><li>Assist customers with date changes, rebooking, cancellations, voids, and refund requests.</li><li>Explain applicable airline or supplier fees before processing a request.</li><li>Coordinate with airlines, hotels, consolidators, and suppliers to resolve booking issues.</li><li>Track refund cases and provide customers with regular status updates.</li><li>Escalate complicated or urgent cases to the Operations Manager.</li></ul>Schedule Changes and Disruptions<ul><li>Inform customers about flight schedule changes, cancellations, delays, and other travel disruptions.</li><li>Help customers understand available rebooking or refund options.</li><li>Handle urgent travel cases calmly and provide practical solutions.</li><li>Maintain proper records of all communication and actions taken.</li></ul>Sales and Additional Services<ul><li>Recommend suitable flights, hotels, car rentals, travel insurance, airport transfers, and holiday packages.</li><li>Inform customers about relevant promotions and special offers.</li><li>Encourage customers to complete pending bookings.</li><li>Support the company in achieving booking-conversion and customer-retention targets.</li></ul>Records and Compliance<ul><li>Record customer conversations, booking details, payments, complaints, and follow-up activities accurately.</li><li>Follow company procedures, fare rules, supplier policies, and data-protection requirements.</li><li>Protect customer, passenger, and payment information.</li><li>Report suspicious transactions, duplicate bookings, or possible fraud.</li><li>Keep customer cases updated in the CRM or support system.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent education preferred.</li><li>Previous customer-service experience, preferably with an OTA, travel agency, airline, or call center.</li><li>Strong spoken and written English.</li><li>Excellent communication, listening, and problem-solving skills.</li><li>Basic knowledge of airline reservations, ticketing, airport codes, and fare rules.</li><li>Good computer skills, including email, online booking systems, CRM software, and Microsoft Office.</li><li>Ability to manage multiple customer cases and work accurately under pressure.</li><li>Willingness to work evening, night, weekend, and holiday shifts when required.</li></ul>Preferred Skills<ul><li>Experience with Duffel, Amadeus, Sabre, Travelport, or another reservation system.</li><li>Knowledge of domestic and international flight routes.</li><li>Experience handling ticket changes, cancellations, exchanges, and refunds.</li><li>Understanding of online payments, failed transactions, and chargebacks.</li><li>Experience selling flights, hotels, travel insurance, or holiday packages.</li><li>Fluency in Urdu and English; additional languages are an advantage.</li></ul>Key Performance Indicators<ul><li>Customer response time</li><li>Customer satisfaction rate</li><li>Case-resolution time</li><li>Booking accuracy</li><li>Booking-conversion rate</li><li>Number of successfully resolved cases</li><li>Complaint and escalation rate</li><li>Compliance with company and supplier procedures</li></ul>Employment DetailsEmployment Type: Full-Time Department: Customer Support / Operations Work Location: Lahore, Pakistan Reporting To: Operations Manager Work Schedule: Night ShiftWork Location: In person

Customer Service Representative (CSR) – Travel Agency

Devflovv

We&rsquo;re Hiring: Virtual Assistant / Customer Support Representative (CSR)Location: Onsite &mdash; Raiwind Road, LahoreCompany: Devflovv (for a U.S.-based Dental Health Company)Timings: 8:00 PM &ndash; 5:00 AM (Night Shift)Are you an organized, proactive, and customer-focused professional looking to grow your career in a dynamic environment?Devflovv is hiring a Virtual Assistant / CSR to support our client in the Dental Healthcare industry.Key Responsibilities:&gt; Handle patient inquiries via calls, emails, and messages with professionalism and empathy&gt; Schedule and confirm dental appointments&gt; Maintain accurate patient records and follow up on outstanding matters&gt; Provide administrative support to the dental office team&gt; Coordinate with U.S. clients and staff in real timeRequirements: &gt; Excellent English communication skills (verbal &amp; written)&gt; Previous experience in customer service or virtual assistance (healthcare background preferred)&gt; Strong organizational and multitasking abilities&gt; Proficiency in MS Office, Google Workspace, and CRM tools&gt; Willingness to work night shifts (U.S. hours)Perks &amp; Benefits:&gt; Door-to-door pick &amp; drop service for female employees&gt; In-house meals&gt; Health insurance&gt; Unlimited tea &amp; coffee&gt; A collaborative and supportive culturef you're looking for a challenging and rewarding role in a fast-paced environment, we&rsquo;d love to hear from you!Apply here or email your cv at misha.sohail@devflovv.comJob Type: Full-timePay: Rs90,000.00 - Rs110,000.00 per monthLanguage:<ul><li>English (Preferred)</li></ul>Work Location: In person

Virtual Assistant-CSR

Titan tech

We are looking for a motivated and customer-focused Customer Service Representative (CSR) to join our inbound call center team. The ideal candidate will handle incoming calls, assist customers with inquiries, and identify sales opportunities to promote our products and services.Key Responsibilities:<ul><li>Handle inbound customer calls in a professional and timely manner</li><li>Provide accurate information about products and services</li><li>Resolve customer complaints and issues efficiently</li><li>Identify customer needs and recommend suitable solutions</li><li>Meet or exceed sales targets and performance metrics</li><li>Maintain records of customer interactions in the system</li></ul>Requirements:<ul><li>Strong communication and interpersonal skills</li><li>Previous call center or sales experience preferred</li><li>Ability to multitask and work in a fast-paced environment</li><li>Basic computer skills</li><li>Positive attitude and problem-solving mindset</li></ul>What We Offer:<ul><li>Competitive salary + commission</li><li>Training and career growth opportunities</li><li>Friendly and supportive work environment</li></ul>How to Apply: Interested candidates can apply through Indeed or send their resume to 03267888111Pay: Rs50,000.00 - Rs200,000.00 per monthWork Location: In person

Experienced inbound agents

Shafaq n Kami Salon

We are currently seeking a female Calling Agent (CSR) to join our team. As a CSR, you will be the face of our company, responsible for providing exceptional service to our customers and ensuring their satisfaction.Key Responsibilities:<ul><li>Handle inbound and outbound calls professionally, addressing customer inquiries, resolving issues, and providing tailored solutions.</li><li>Collaborate with team members and supervisors to troubleshoot issues and enhance service delivery.</li><li>Assist in upselling and cross-selling products and services, ensuring a seamless customer experience.</li><li>Maintain accurate records of customer interactions and follow-up as required</li></ul>Requirements:<ul><li>Minimum Bachelor&rsquo;s degree.</li><li>At least 2 years of experience in a call center or tel-sales role (preferred).</li><li>Excellent communication skills in English (both written and spoken).</li><li>Ability to manage challenging situations with a positive, solution-oriented approach.</li><li>Proficient in basic computer skills (MS Office, CRM tools).</li><li>Strong multitasking abilities and time management in a fast-paced environment.</li></ul>We offer a competitive salary, commission structure, and a supportive work environment that encourages personal and professional growth.If you are passionate about customer service and sales, we invite you to apply and become part of our dynamic team.To apply, please send us your CV.Best Regards,HR Manager Shafaq n KamiJob Type: Full-timePay: Rs25,000.00 - Rs45,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Tele Sales: 2 years (Required)</li></ul>Work Location: In person

Female Calling Agent CSR

Healthrix

*Job Description**Position:* Tele Sales Representative (B2B)*Timings:* 6 PM to 3 AM*Job Summary*We are looking for a motivated *Tele Sales Representative (B2B)* to generate business opportunities, promote products to wholesale customers, and provide excellent customer support. Fresh graduates with strong communication skills are encouraged to apply.*Key Responsibilities*Make outbound sales calls to prospective B2B clients.Generate and qualify leads for the sales team.Promote company products and services to wholesale customers.Handle customer inquiries and provide timely support.Follow up with prospects to achieve sales targets.Maintain accurate customer records and daily call reports.Coordinate with internal teams to ensure customer satisfaction.*Qualifications*Minimum Bachelor's degree.Minimum 6 month to 1 year experience in B2B sales in US region.Neutral English accent.Excellent communication and interpersonal skills.Strong persuasion and customer service skills.Team player with a positive attitude.Basic MS Office knowledge.*Key Performance Indicators (KPIs):*Maintain 50% call connectivity.Achieve assigned lead generation and sales targets.Ensure timely follow-up and accurate CRM updates.Apply with your updated CV by mentioning position title in subject line:career@healthrixus.comJob Location:<ul><li>Lahore</li><li>Willing to work in night shift </li></ul>Gender:<ul><li>Male-Female</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Tele Sales Representative

Mugshei

Job Description: URGENT HIRING &ndash; Customer Sales Representative | USA MarketMUGSHEI Pvt. Ltd. is urgently hiring enthusiastic Customer Sales Representatives for our growing USA Market team. If you're confident in English communication, enjoy speaking with international clients, and want to build a rewarding career in B2B sales, we'd love to hear from you.Whether you're an experienced sales professional or a fresh graduate with exceptional English communication skills, this is an excellent opportunity to grow in an international work environment.Position Details<ul><li>Job Title: Customer Sales Representative</li><li>Location: Garden Town, Lahore (On-Site)</li><li>Employment Type: Full-Time</li><li>Shift: Night Shift (8:00 PM &ndash; 5:00 AM)</li><li>Salary: PKR 55,000 &ndash; PKR 100,000</li><li>Joining: Immediate</li></ul>Responsibilities<ul><li>Respond to inbound customer inquiries from USA-based clients.</li><li>Understand customer requirements and recommend suitable packaging solutions.</li><li>Convert inquiries into successful sales opportunities.</li><li>Build strong relationships with prospective and existing customers.</li><li>Maintain customer records and follow-up activities.</li><li>Achieve monthly sales and performance goals.</li></ul>Requirements<ul><li>Excellent spoken and written English.</li><li>Strong communication and negotiation skills.</li><li>Previous sales or customer service experience is preferred.</li><li>Fresh graduates with outstanding English communication are encouraged to apply.</li><li>Self-motivated and target-oriented.</li></ul>Benefits<ul><li>Competitive salary package.</li><li>Attractive commission and performance incentives.</li><li>Paid training.</li><li>Career growth opportunities.</li><li>Professional work environment.</li></ul>Apply Now!WhatsApp your updated CV: 0301-9706300Pay: Rs55,000.00 - Rs100,000.00 per monthWork Location: In person

URGENT HIRING – Customer Sales Representative (USA Market)

iComz

Job Title: Customer Support RepresentativeLocation: Johar Town, LahoreCompany: InteliqoJob Type: Full-timeJob Summary:We are seeking a motivated and customer-focused Customer Service Executive to join our dynamic team. The ideal candidate will be responsible for delivering exceptional service to our customers, addressing inquiries, resolving issues, and promoting a positive brand image. Your primary goal will be to ensure a seamless customer experience and contribute to customer satisfaction and loyalty.Key Responsibilities:- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.- Identify and assess customers' needs to achieve satisfaction.- Provide accurate, valid, and complete information to customers using appropriate methods and tools.- Handle customer complaints and provide effective solutions or alternatives within the stipulated timeframe.- Maintain in-depth knowledge of our products and services to answer customer questions and promote additional features or offers.- Document interactions and maintain accurate records in the customer service database.- Collaborate with other departments to stay informed about product updates, promotions, and other relevant information.- Gather feedback from customers and share insights with the management team to improve service quality.- Participate in training and development programs to enhance customer service skills and product knowledge.- Meet or exceed individual and team performance targets and KPIs.**Qualifications:**- High school diploma or equivalent; a degree in a relevant field is a plus.- Proven experience in a customer service role or similar position.- Strong communication skills, both verbal and written.- Excellent problem-solving abilities and an aptitude for handling difficult situations calmly.- Proficiency in using customer service software and Microsoft Office Suite.- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.- A friendly and positive attitude with a passion for helping others.- Flexibility to work varying shifts, including evenings and weekends, as needed.How to Apply:If you are enthusiastic about providing excellent customer service and thrive in a fast-paced environment, we would love to hear from you! Please submit your resumeJob Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

CSR - Customer Support Representative

Explore 109+ Customer service representative csr in Lahore this August. Find roles across top companies and apply now to boost your career.