club manager

Crunch Fitness

<div><div><div><b>Benefits:</b></div>
<ul><li>Competitive salary</li>
<li>Flexible schedule</li>
<li>Opportunity for advancement</li>
<li>Training &amp; development</li>
<li>Wellness resources</li>
</ul></div><div><div><b>Job description:</b><br>
</div><div>Job Summary<br>
We are seeking a dedicated and enthusiastic Kids Club Manager to join our team. The ideal candidate will be responsible for providing a safe, engaging, and nurturing environment for children while their parents participate in activities. This role requires a passion for working with children and the ability to manage various age groups effectively.<br>
</div><div>Responsibilities<br>
</div><ul><li>Supervise and engage children in fun and educational activities.</li>
<li>Ensure the safety and well-being of all children in the Kids Club area.</li>
<li>Implement behavior management strategies to promote positive interactions among children.</li>
<li>Assist with childcare needs, including diaper changes and feeding infants as necessary.</li>
<li>Maintain a clean and organized environment, ensuring all toys and equipment are sanitized regularly.</li>
<li>Communicate effectively with parents regarding their child's experience in the Kids Club.</li>
<li>Support children with special needs or disabilities, adapting activities to meet their individual requirements.</li>
<li>Collaborate with team members to create a welcoming atmosphere for all families.</li>
<li>Create and manage the schedule</li>
<li>Hire and Train Staff</li>
</ul><div>Qualifications<br>
</div><ul><li>Proven experience in babysitting, caregiving, or childcare settings.</li>
<li>Previous Leadership or Management Experience</li>
<li>Familiarity with classroom management techniques and behavior management strategies.</li>
<li>Experience working with students or individuals with disabilities is highly desirable.</li>
<li>Knowledge of daycare operations and infant care practices is a plus.</li>
<li>Background in special education or related fields is advantageous.</li>
<li>Strong communication skills and the ability to work well in a team environment.</li>
<li>A genuine love for working with children and fostering their development.</li>
</ul><div>Join us in creating a positive experience for families while ensuring that every child feels valued and cared for!<br>
</div><div>Job Types: Full-time, Part-time<br>
</div><div>Benefits:<br>
</div><ul><li>Employee discount</li>
<li>Flexible schedule</li>
</ul><div>Work Location: In person</div></div></div>

Kids Club Manager

Accor

<div><div>Company Description</div><p><br>
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.</p><p><b>
Raffles The Red Sea </b>will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia&rsquo;s extraordinary Red Sea destination. Blending Raffles&rsquo; legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world&rsquo;s most discerning travelers.</p><div><br>
Job Description</div><p><b><br>
Key Responsibilities</b></p><ul><li><b>
Operational Leadership</b>: Assist in overseeing daily club functions, including facility maintenance, equipment sanitation, and ensuring all areas remain orderly and safe.</li><li><b>
Team Management</b>: Supervise Kids Club Attendants, conducting regular training sessions to enhance skills and ensuring strict adherence to child protection and luxury service standards.</li><li><b>
Program Development</b>: Design and implement age-appropriate, engaging programs such as shell painting, scavenger hunts, kids' yoga, and nature-themed activities that align with the Red Sea's unique environment.</li><li><b>
Guest Engagement</b>: Personally welcome families, addressing inquiries and concerns with professional discretion, and managing special requests to ensure a seamless family experience.</li><li><b>
Safety &amp; Compliance</b>: Enforce strict sign-in/sign-out procedures and maintain detailed records of attendance, incident reports, and emergency contacts.</li><li><b>
Administrative Support</b>: Manage inventory for toys and supplies, coordinate with departments like Housekeeping and Engineering, and assist with staff scheduling and performance appraisals.</li></ul><div><br>
Qualifications</div><p><b><br>
Requirements &amp; Qualifications</b></p><ul><li><b>
Education</b>: A degree or certification in Early Childhood Education, Recreation Management, or a related field.</li><li><b>
Experience</b>: Minimum of 3 years in childcare or hospitality, with at least 1 year in a supervisory role. <b>Pre-opening experience</b> is often a high-priority requirement for new Red Sea developments.</li><li><b>
Certifications</b>: Current <b>CPR and First Aid</b> certifications are mandatory.</li><li><b>
Personal Attributes</b>: Impeccable grooming, an anticipatory service approach, and fluency in English (additional languages like Arabic or Russian are highly valued).</li></ul><div><br>
Additional Information</div><br>
<ul><li>
Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>
experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>
Experience in pre-Opening is a must.</li><li>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>
Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul></div>

Kids Club Assistant Manager - Raffles the Red Sea

Raffles

<div><b>Company Description</b><p><br>
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.</p><p><b>
Raffles The Red Sea </b>will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia&rsquo;s extraordinary Red Sea destination. Blending Raffles&rsquo; legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world&rsquo;s most discerning travelers.</p><b><br>
Job Description</b><p><b><br>
Key Responsibilities</b></p><ul><li><b>
Operational Leadership</b>: Assist in overseeing daily club functions, including facility maintenance, equipment sanitation, and ensuring all areas remain orderly and safe.</li><li><b>
Team Management</b>: Supervise Kids Club Attendants, conducting regular training sessions to enhance skills and ensuring strict adherence to child protection and luxury service standards.</li><li><b>
Program Development</b>: Design and implement age-appropriate, engaging programs such as shell painting, scavenger hunts, kids' yoga, and nature-themed activities that align with the Red Sea's unique environment.</li><li><b>
Guest Engagement</b>: Personally welcome families, addressing inquiries and concerns with professional discretion, and managing special requests to ensure a seamless family experience.</li><li><b>
Safety &amp; Compliance</b>: Enforce strict sign-in/sign-out procedures and maintain detailed records of attendance, incident reports, and emergency contacts.</li><li><b>
Administrative Support</b>: Manage inventory for toys and supplies, coordinate with departments like Housekeeping and Engineering, and assist with staff scheduling and performance appraisals.</li></ul><br>
<b>
Qualifications</b><p><b><br>
Requirements &amp; Qualifications</b></p><ul><li><b>
Education</b>: A degree or certification in Early Childhood Education, Recreation Management, or a related field.</li><li><b>
Experience</b>: Minimum of 3 years in childcare or hospitality, with at least 1 year in a supervisory role. <b>Pre-opening experience</b> is often a high-priority requirement for new Red Sea developments.</li><li><b>
Certifications</b>: Current <b>CPR and First Aid</b> certifications are mandatory.</li><li><b>
Personal Attributes</b>: Impeccable grooming, an anticipatory service approach, and fluency in English (additional languages like Arabic or Russian are highly valued).</li></ul><br>
<b>
Additional Information</b><br>
<ul><li>
Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>
experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>
Experience in pre-Opening is a must.</li><li>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>
Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul></div>

Collective Padel Sport Academy

<p><b>GENERAL MANAGER &mdash; Premium Padel Club (Dubai)</b></p><p>We are seeking an experienced and strategic General Manager to take full ownership of our premium padel club's performance, growth, and operations. As the senior leader on-site, you will oversee all departments &mdash; operations, commercial, marketing, finance, and human resources &mdash; and be accountable for delivering on revenue targets, client satisfaction, and brand standards. You will manage the Club Manager and all department heads, set the strategic direction, and serve as the key link between the operational team and the founders.</p><p><b>What you'll do:</b></p><p>Strategic Leadership &amp; Business Development</p><ul><li>Define and execute the club's annual business plan, setting clear KPIs across revenue, membership, retention, and profitability</li><li>Identify growth opportunities &mdash; new revenue streams, partnerships, sponsorships, corporate deals, and events</li><li>Monitor market trends, competitor activity, and client behavior to adapt the club's positioning</li><li>Lead expansion strategy including potential new locations, franchise discussions, and brand development</li><li>Prepare and present monthly and quarterly performance reports to the founders with actionable recommendations</li></ul><p>Financial Management &amp; P&amp;L Ownership</p><ul><li>Full P&amp;L responsibility &mdash; own revenue targets, cost control, and margin optimization</li><li>Develop and manage the annual budget, track variances, and implement corrective actions</li><li>Oversee pricing strategy for court bookings, coaching, memberships, retail, and F&amp;B</li><li>Approve and control all operational expenditures, supplier contracts, and capital investments</li><li>Review and validate monthly financial reports, invoices, payroll, and cash flow management</li></ul><p>Operations &amp; Quality Oversight</p><ul><li>Oversee all day-to-day operations through the Club Manager, ensuring consistent premium standards</li><li>Establish and refine SOPs across all departments &mdash; front desk, coaching, F&amp;B, maintenance, and housekeeping</li><li>Ensure facility excellence &mdash; courts, equipment, amenities, and common areas maintained to the highest standard</li><li>Lead the selection and management of key suppliers and service providers</li><li>Ensure full compliance with local regulations, health &amp; safety standards, and licensing requirements</li></ul><p>Team Management &amp; Human Resources</p><ul><li>Recruit, onboard, train, and develop all senior staff including the Club Manager, head coaches, and department leads</li><li>Build a high-performance culture through clear goal-setting, regular performance reviews, and accountability</li><li>Manage staffing levels, shift planning, and workforce optimization across all departments</li><li>Handle disciplinary matters, conflict resolution, and HR administration</li><li>Foster a positive, professional, and results-driven team environment</li></ul><p>Sales, Marketing &amp; Client Strategy</p><ul><li>Drive membership sales, corporate partnerships, and event bookings to meet revenue targets</li><li>Oversee the marketing calendar &mdash; campaigns, social media strategy, content, and community engagement</li><li>Develop and manage CRM strategy to maximize client retention, lifetime value, and referral rates</li><li>Build and maintain relationships with key clients, VIPs, corporate accounts, and community leaders</li><li>Represent the club at external events, industry gatherings, and partnership meetings</li></ul><p>Reporting &amp; Stakeholder Communication</p><ul><li>Serve as the primary point of contact between the club operations and the founders</li><li>Deliver structured weekly updates and monthly performance reviews with data-driven insights</li><li>Flag risks, opportunities, and strategic decisions requiring founder input in a timely manner</li></ul><p><b>What we're looking for:</b></p><p>Experience:</p><ul><li>Minimum 5 years in general management, with at least 2 years at a senior leadership level</li><li>Proven track record managing a full P&amp;L in hospitality, sports, leisure, fitness, or a premium service environment</li><li>Experience managing multi-department teams of 15+ people</li><li>Background in sports club management, hotel operations, or premium F&amp;B is a strong advantage</li><li>Experience in the UAE market and understanding of the local business landscape is preferred</li></ul><p>Skills:</p><ul><li>Strong strategic thinking combined with a hands-on, execution-focused approach</li><li>Excellent financial acumen &mdash; comfortable reading P&amp;Ls, managing budgets, and driving profitability</li><li>Outstanding leadership and people management skills</li><li>Exceptional client relationship management and business development capabilities</li><li>Data-driven decision making with strong analytical and reporting skills</li><li>Fluent English required; Arabic and/or French is a significant plus</li><li>Proficient with management software, POS systems, CRM tools, and Microsoft Office / Google Suite</li><li>Strong negotiation skills for supplier, partner, and sponsorship agreements</li></ul><p>Who you are:</p><ul><li>Natural leader with high emotional intelligence and strong professional presence</li><li>Entrepreneurial mindset &mdash; treats the club as if it were your own business</li><li>Passionate about sports, wellness, and delivering premium experiences</li><li>Resilient under pressure with excellent problem-solving skills</li><li>Impeccable integrity, discretion, and professionalism</li><li>Proactive, autonomous, and results-oriented &mdash; thrives with ownership and accountability</li></ul><p><b>What we offer:</b></p><ul><li>A senior leadership role with full operational autonomy at a premium padel club</li><li>Direct reporting line to the founders with real strategic influence on business direction</li><li>A dynamic, fast-growing sports &amp; lifestyle brand with expansion potential</li><li>Competitive salary package commensurate with experience, plus performance-based incentives</li></ul><p>To apply, send your CV and a cover letter detailing your management experience, key achievements, and motivation for this role.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

General Manager

Onelife Fitness

<div><p>Grow with a fast-expanding health-club company and lead a team that delivers the Ultimate Fitness Experience. You&rsquo;ll run the club like it&rsquo;s your own &mdash; lead the team, drive sales and member success and champion a safe, clean, and guest-focused environment that reflects our brand.</p><p></p><p><b><br>
What you&rsquo;ll do:</b></p><ul><li>
Lead, coach, hire and develop department heads and staff</li><li>
Hit club performance targets (membership, PT, programs) and own monthly/annual budgets</li><li>
Create new revenue opportunities and manage expenses</li><li>
Run daily operations: walkthroughs, deposits, payroll, reports, and facilities upkeep</li><li>
Spend peak hours on the sales floor/front desk, convert tours, and support high-touch member service</li><li>
Handle member &amp; staff issues professionally and respond to member feedback within 48 hours</li><li>
Ensure compliance with safety, emergency, and employee standards</li><li>
Lead from the Front!</li></ul><p><b>
What we&rsquo;re looking for:</b></p><ul><li>
Proven people leader with ~5+ years of management experience in a club or hospitality environment</li><li>
Comfortable with P&amp;L, payroll, and reporting</li><li>
Strong sales instincts &mdash; you coach the team to win</li><li>
Excellent communicator, organized, and upbeat under pressure</li><li>
Required: CPR/AED certification</li><li>
Preferred: Bachelor&rsquo;s in business/fitness and Pool Operator license</li></ul><p><b>
Why you&rsquo;ll love it</b></p><ul><li>
Lead a passionate team and make a real impact on members&rsquo; lives</li><li>
Growth opportunities across a rapidly expanding club network</li><li>
Professional development and recognition</li></ul><p><b>
Benefits &amp; Perks:</b></p><ul><li>
Complimentary club membership + guest privileges</li><li>
Discounts on training, spa services, programs, and apparel</li><li>
Employee referral bonus</li><li>
In-house Certification + Continuing Education</li><li>
Full-Time Only<b>:</b> Medical, dental, vision, life insurance, 401(k), and paid time off</li></ul><p><b>
ONELIFE FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER</b></p><p>
Know Your Rights</p><p>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities</p></div><p></p>

24 Hour Fitness

<div><div><div><b>ABOUT US</b></div>
<div>For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym-we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!</div>
<div></div><div><b>JOB SUMMARY</b><br>
As a Temporary General Manager at 24 Hour Fitness, you are the driving force behind your club living our mission, vision, and values, to drive membership growth, revenue generation, and operational excellence. You'll lead a high-performing team to deliver an exceptional member experience while achieving ambitious sales goals. With a strong focus on driving membership sales, increasing fitness revenue, and growing overall club performance, you will build a results-oriented culture rooted in accountability and success. Your leadership will cultivate a motivated team, a welcoming club environment, and a business that consistently exceeds targets.</div>
<div></div><div><b>ESSENTIAL DUTIES &amp; RESPONSIBILITIES</b></div>
<ul><li>Develop and implement strategies to drive membership sales, fitness, retail, and other revenue streams, exceeding targets.</li>
<li>Recruit, train, and develop a high-performing team with shared goals and a one-team mindset.</li>
<li>Provide ongoing support, coaching, and leadership to the team, setting clear objectives, delegating responsibilities, leveraging strengths, and fostering a culture of excellence and accountability.</li>
<li>Drive strong relationships with members by creating a welcoming, community-focused environment that keeps them engaged, motivated, and committed to achieving their fitness goals.</li>
<li>Oversee day-to-day club operations, including facility maintenance, equipment upkeep, and cleanliness standards.</li>
<li>Manage budgets effectively, control expenses, and maximize profitability while adhering to company policies and procedures.</li>
<li>Implement safety protocols and procedures to ensure the well-being of members and staff, in compliance with health and safety regulations.</li>
<li>Build relationships within the local community, representing the gym at events, and implementing outreach initiatives to attract new members.</li>
<li>Develop and execute member retention strategies, such as engagement programs, events, and incentives.</li>
<li>Promote awareness and compliance with company policies, procedures, and standards, as well as relevant industry regulations.</li>
Maintain a consistent 9:00 AM-7:00 PM or 10:00 AM<li>-8:00 PM schedule, aligned to peak business hours and club needs.</li>
</ul><div></div><div><b>QUALIFICATIONS</b><br>
<b>Required Knowledge, Skills &amp; Abilities</b></div>
<ul><li>3-5+ years of management experience in the broader retail/hospitality/fitness industry, with a proven track record of success.</li>
<li>2-4 years of progressive management experience supervising 3-10+ employees in a team environment with measurable employee development and promotion outcomes.</li>
<li>Ability to inspire and lead teams to implement and deliver on member and team member initiatives through a strong service focus and creating and implementing a consistent and robust service culture.</li>
<li>Ability to create an outstanding member and team member experience with a high-performance culture through people development, innovation, and collaboration within your team.</li>
<li>Excellent communication, interpersonal, and customer service skills</li>
<li>CPR/AED certification is required within 30 days of hire. The company provides access to an approved training program at no cost to support this requirement. Certification must be maintained throughout employment.</li>
<li>Personal Training certification from a nationally recognized organization (e.g., NASM, ISSA) is required within 90 days of hire. The company provides access to a certification program at no cost. A degree in Exercise Science, Kinesiology, or a related field may satisfy this requirement in lieu of a certification, subject to qualification and approval.</li>
</ul><div></div><div><b>Preferred Knowledge, Skills &amp; Abilities</b></div>
<ul><li>Bachelor's degree in Business Administration, Sports Management, Exercise Science, Kinesiology or a related field.</li>
<li>Familiarity with sales techniques and strategies.</li>
<li>Active involvement in the fitness community through professional associations or networking events.</li>
</ul><div></div><div><b>Physical, Mental, and Environmental Demands</b></div>
<ul><li>Frequently requires cognitive ability to learn new tasks, remember processes, maintain focus, complete tasks independently and within specified time frames, make timely decisions, and effectively communicate with members and team members.</li>
<li>Frequent keying and use of telephones, computers, printers, and other electronic devices requiring fine manipulation.</li>
<li>Prolonged standing, walking, and time spent on foot, supervising the club floor and interacting with members and staff.</li>
<li>Regular bending, stooping, climbing, reaching, and lifting and/or moving up to 25 pounds; occasionally lifting up to 50 pounds, with or without assistance.</li>
<li>Regular exposure to cleaning chemicals and agents.</li>
<li>Regular exposure to fitness equipment and moving mechanical parts.</li>
<li>Occasionally exposed to loud noise levels consistent with a fitness or gym environment.</li>
</ul><div></div><div><b>Travel Requirement</b></div>
<ul><li>Ability to travel up to 10% of the time to attend training sessions and meetings.</li>
</ul><div></div><div><b>BENEFITS AT 24</b><br>
In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups to facilitate connections with other team members and participation in community events both in-person and virtually.</div>
<div></div><div><b>Disclaimer</b><br>
DISCLAIMER: This job description is intended to describe the general nature and level of work performed by individuals assigned to this job. Responsibilities and functions may vary based on any number of business-related factors, including but not limited to: club location, size, revenue, amenities, staffing, etc. This job description is not exhaustive and is subject to change. Additionally, 24 Hour Fitness provides reasonable accommodation to qualified individuals with disabilities to assist them with performing their essential functions unless doing so would cause undue hardship.</div>
</div>Requirements:
<div></div><div><div><b>QUALIFICATIONS</b><br>
<b>Required Knowledge, Skills &amp; Abilities</b></div>
<ul><li>3-5+ years of management experience in the broader retail/hospitality/fitness industry, with a proven track record of success.</li>
<li>2-4 years of progressive management experience supervising 3-10+ employees in a team environment with measurable employee development and promotion outcomes.</li>
<li>Ability to inspire and lead teams to implement and deliver on member and team member initiatives through a strong service focus and creating and implementing a consistent and robust service culture.</li>
<li>Ability to create an outstanding member and team member experience with a high-performance culture through people development, innovation, and collaboration within your team.</li>
<li>Excellent communication, interpersonal, and customer service skills</li>
<li>CPR/AED certification is required within 30 days of hire. The company provides access to an approved training program at no cost to support this requirement. Certification must be maintained throughout employment.</li>
<li>Personal Training certification from a nationally recognized organization (e.g., NASM, ISSA) is required within 90 days of hire. The company provides access to a certification program at no cost. A degree in Exercise Science, Kinesiology, or a related field may satisfy this requirement in lieu of a certification, subject to qualification and approval.</li>
</ul><div></div><div><b>Preferred Knowledge, Skills &amp; Abilities</b></div>
<ul><li>Bachelor's degree in Business Administration, Sports Management, Exercise Science, Kinesiology or a related field.</li>
<li>Familiarity with sales techniques and strategies.</li>
<li>Active involvement in the fitness community through professional associations or networking events.</li>
</ul><div></div><div><b>Physical, Mental, and Environmental Demands</b></div>
<ul><li>Frequently requires cognitive ability to learn new tasks, remember processes, maintain focus, complete tasks independently and within specified time frames, make timely decisions, and effectively communicate with members and team members.</li>
<li>Frequent keying and use of telephones, computers, printers, and other electronic devices requiring fine manipulation.</li>
<li>Prolonged standing, walking, and time spent on foot, supervising the club floor and interacting with members and staff.</li>
<li>Regular bending, stooping, climbing, reaching, and lifting and/or moving up to 25 pounds; occasionally lifting up to 50 pounds, with or without assistance.</li>
<li>Regular exposure to cleaning chemicals and agents.</li>
<li>Regular exposure to fitness equipment and moving mechanical parts.</li>
<li>Occasionally exposed to loud noise levels consistent with a fitness or gym environment.</li>
</ul><div></div><div><b>Travel Requirement</b></div>
<ul><li>Ability to travel up to 10% of the time to attend training sessions and meetings.</li></ul></div></div>

General Manager - Temporary

Qiddiya | القدية

<div>
 The Club Receptionist is the first point of contact for members, guests, and visitors, playing a crucial role in delivering exceptional service and creating a welcoming atmosphere. The Receptionist ensures that all inquiries, bookings, and member interactions are handled with the highest level of professionalism and efficiency. This position requires a polished, articulate, and service-oriented individual who can manage a variety of front-desk tasks while maintaining the club's standards of excellence.
 <br/>
 <br/>
 <strong>
  Job Overview - Purpose And Scope
  <br/>
  <br/>
 </strong>
 The primary purpose of the Club Receptionist is to manage the front desk operations of the club, providing outstanding customer service to members and guests. The role involves greeting visitors, handling reservations, answering inquiries, and coordinating with other departments to ensure a seamless experience for everyone who interacts with the club. The Receptionist is also responsible for managing incoming communications, processing payments, and assisting with various administrative tasks. This position is integral to maintaining the club's reputation as a premier destination, requiring impeccable attention to detail, strong communication skills, and a warm, professional demeanour.
 <br/>
 <br/>
 <strong>
  Responsibilities And Duties
  <br/>
  <br/>
 </strong>
 Reception Desk Operations:
 <br/>
 <br/>
 <ul>
  <li>
   Greet and welcome members, guests, and visitors as they arrive at the club, ensuring a friendly and professional first impression
  </li>
  <li>
   Manage any check-in and check-out processes for members and guests, ensuring all necessary procedures are followed
  </li>
  <li>
   Answer and manage incoming phone calls, emails, and other communications, directing inquiries to the appropriate departments or individuals
  </li>
  <li>
   Handle reservations and bookings, which may include tee times, dining reservations, and event registrations, ensuring accurate and timely processing
   <br/>
   <br/>
  </li>
 </ul>
 Customer Service:
 <br/>
 <br/>
 <ul>
  <li>
   Provide exceptional customer service by addressing members' and guests' needs, inquiries, and concerns promptly and effectively
  </li>
  <li>
   Assist members and guests with information about the club's amenities, services, and events, ensuring they have a positive experience
  </li>
  <li>
   Handle complaints and issues with tact and professionalism, escalating matters to management when necessary
   <br/>
   <br/>
  </li>
 </ul>
 Administrative Support:
 <br/>
 <br/>
 <ul>
  <li>
   Maintain the reception area, ensuring it is clean, organised, and stocked with necessary materials, such as brochures and membership forms
  </li>
  <li>
   Process payments for services, memberships, and other club-related transactions, ensuring accuracy and proper record-keeping
  </li>
  <li>
   Assist with administrative tasks such as filing, data entry, and maintaining member records, ensuring confidentiality and accuracy
  </li>
  <li>
   Coordinate with other departments, such as the golf shop, dining, and events, to facilitate smooth operations and communication
   <br/>
   <br/>
  </li>
 </ul>
 Event Coordination Support:
 <br/>
 <br/>
 <ul>
  <li>
   Provide support for club events by assisting with RSVPs, guest lists, and other logistical details as needed
  </li>
  <li>
   Communicate event details to members and guests, providing them with all necessary information and answering any questions
  </li>
  <li>
   Assist in the setup and breakdown of events when required, ensuring that everything is prepared according to club standards
   <br/>
   <br/>
  </li>
 </ul>
 Communication and Information Management:
 <br/>
 <br/>
 <ul>
  <li>
   Maintain up-to-date knowledge of club events, promotions, and services to effectively inform members and guests
  </li>
  <li>
   Manage the club's communication boards and digital displays, ensuring that information is current and accurately presented
  </li>
  <li>
   Handle the distribution of mail and packages for members and staff, ensuring prompt delivery
   <br/>
   <br/>
  </li>
 </ul>
 Security and Safety:
 <br/>
 <br/>
 <ul>
  <li>
   Monitor and control access to the club, ensuring that only authorised individuals enter the premises
  </li>
  <li>
   Follow security protocols and procedures to ensure the safety and privacy of members, guests, and staff
  </li>
  <li>
   Report any suspicious activity or security concerns to the appropriate authorities or club management
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  REPORTING
  <br/>
  <br/>
 </strong>
 The Receptionist will report directly to the Front Office Manager and/or Assistant General Manager and will work closely with other departments, including Membership Services, Events, and the Golf Shop, to ensure smooth operations and a cohesive member experience. The Receptionist may also receive guidance and direction from senior management, particularly in handling VIP guests or special events.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent is required; additional qualifications in hospitality or customer service are a plus
  </li>
  <li>
   Minimum of 2-3 years of experience in a receptionist, front desk, or customer service role, preferably in a luxury hospitality, hotel, or exclusive club environment
  </li>
  <li>
   Experience with reservation systems, point-of-sale (POS) systems, and basic accounting procedures
  </li>
  <li>
   Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with front desk software or CRM systems
  </li>
  <li>
   Strong organisational and multitasking abilities, with attention to detail in all tasks
   <br/>
   <br/>
  </li>
 </ul>
 Soft Skills:
 <br/>
 <br/>
 <ul>
  <li>
   Excellent verbal and written communication skills, with a polished and professional manner
  </li>
  <li>
   Strong interpersonal skills, with the ability to interact effectively with a diverse range of members, guests, and staff
  </li>
  <li>
   High level of discretion, integrity, and ability to handle confidential information with care
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  COMPETENCIES
  <br/>
  <br/>
 </strong>
 Customer Service Excellence - Demonstrates a strong commitment to providing exceptional service to members and guests, ensuring their needs are met promptly and effectively.
 <br/>
 <br/>
 Communication - Possesses outstanding communication skills, both verbal and written, with the ability to convey information clearly and professionally.
 <br/>
 <br/>
 Professionalism - Maintains a high standard of personal presentation and professionalism at all times, representing the club's values and reputation.
 <br/>
 <br/>
 Problem-Solving - Able to quickly and effectively resolve issues or concerns that arise, ensuring member and guest satisfaction.
 <br/>
 <br/>
 Attention to Detail - Ensures accuracy in all aspects of front desk operations, from handling reservations to processing payments.
 <br/>
 <br/>
 Team Collaboration - Works effectively with other departments to ensure a cohesive and seamless experience for all club members and guests.
 <br/>
 <br/>
 Adaptability - Able to handle a fast-paced environment and manage multiple tasks simultaneously, adjusting priorities as needed.
 <br/>
 <br/>
 Security Awareness - Demonstrates awareness of security protocols and procedures, ensuring the safety and privacy of all individuals at the club.
</div>


Golf- Club Receptionist

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