collections officer

ASK Development

About the RoleWe are looking for a motivated and customer-focused Collections Officer to join our Collections team. The role is responsible for managing customer repayments through outbound calls, reminding customers of upcoming and overdue payments, resolving payment-related concerns, and ensuring timely recovery of assigned portfolios.The ideal candidate should have strong communication skills, confidence in handling customer conversations over the phone, and the ability to maintain professionalism while achieving collection targets in a fast-paced fintech environment.Key Responsibilities:<ul><li>Contact customers via phone calls regarding upcoming, due, and overdue loan repayments. </li><li>Remind customers of payment deadlines and explain repayment options clearly.</li><li>Follow up regularly with delinquent customers to ensure timely recovery. </li><li>Handle customer queries related to repayment schedules, outstanding balances, and payment methods.</li><li>Negotiate payment commitments and encourage customers to make payments within agreed timelines.</li><li>Maintain accurate call notes and update customer records in the system after every interaction.</li><li>Escalate complex or high-risk delinquency cases to the Team Lead or relevant department. </li><li>Coordinate with internal teams (Customer Service / Operations / Risk) for issue resolution impacting repayments.</li><li>Achieve assigned daily call targets and monthly recovery targets.</li><li>Ensure compliance with company policies, regulatory requirements, and ethical collection practices.</li><li>Support retention of customers through professional communication and positive customer handling.</li></ul>Required Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree preferred. 1&ndash;2 years of experience in collections, recovery, telesales, call center, customer service, or banking/fintech operations preferred.</li><li>Strong verbal communication in Urdu; basic English communication is a plus.</li><li>Comfortable handling outbound calls and speaking with customers throughout the day.</li><li>Good negotiation and persuasion skills. Ability to manage pressure and work against targets.</li><li>Basic computer skills and ability to update records on CRM/system. Strong follow-up mindset and attention to detail.</li><li>Prior experience in digital lending / loan recovery / fintech collections will be an advantage.</li></ul>What Success Looks Like in This Role: High customer contact and follow-up completion rate. Timely recovery of assigned overdue accounts. Professional and compliant customer handling. Accurate system documentation. Consistent achievement of recovery KPIs and team targets.Pay: Rs37,000.00 per monthApplication Question(s):<ul><li>Do you have Generation 5 Laptop of your own?</li><li>Please note that this position requires onsite attendance two days per week. Would you be comfortable working from the office on those days?</li></ul>Work Location: In person

Collections Officer (I-9 Islamabad) Hybrid

HR Ways

Opening: Collection Officer - Onsite (Real Estate/ banking/Insurance - Karachi)﻿Company Overview: ﻿Hiring one of our top consulting firms for Real Estate in Karachi.Job Summary: The Company is seeking a detail-oriented and proactive Collection Officer to manage receivables and ensure timely recovery of outstanding payments. The ideal candidate will play a key role in maintaining healthy cash flow and strong client relationships across multiple real estate development projects.Key Responsibilities: ﻿﻿Collections &amp; Follow-ups<ul><li>Conduct regular follow-ups with clients for outstanding payments</li><li>Send payment reminders and communicate due schedules clearly</li><li>Negotiate and arrange payment plans when required</li></ul>Customer Coordination<ul><li>Maintain professional relationships with clients</li><li>Address queries related to invoices, payments, and balances</li><li>Escalate complex or disputed cases to management</li></ul>Reporting &amp; Documentation<ul><li>Maintain accurate records of receivables and payment history</li><li>Prepare daily, weekly, and monthly collection reports</li><li>Update internal systems with follow-up activities</li></ul>Internal Coordination<ul><li>Coordinate with Finance, Sales, and Legal departments</li><li>Assist in handling defaulter cases and legal follow-ups</li></ul>Compliance &amp; Process Support<ul><li>Ensure adherence to company policies and procedures</li><li>Support improvements in collection processes and documentation</li></ul>Requirements:<ul><li>Bachelor's degree in Finance, Business Administration, Accounting, or related field</li><li>2&ndash;4 years of experience in collections or receivables</li><li>Experience in UAE real estate or property development preferred</li><li>Strong communication and negotiation skills</li><li>Ability to manage multiple accounts and meet deadlines﻿</li></ul>Language &amp; Skills:﻿Proficiency in English Proficiency in Arabic(preferred)﻿Other Details: ﻿﻿Experience: 2 years experience in Real Estate Industry. ﻿﻿﻿Location: Karachi ﻿﻿﻿Salary: Market Competitive ﻿﻿Benefits: Medical - PF - Gratuity - Yearly Bonus - Leaves etc. ﻿﻿Timings: ﻿10 am to 7 pm - Mon to Saturday.Work Location: In person

Collection Officer

Twinkle debt collection

Debt Collection OfficerWe are looking for a motivated and professional Debt Collection Officer to join our team.Key Responsibilities:<ul><li>Contact customers by phone to follow up on overdue payments.</li><li>Negotiate payment arrangements and resolve outstanding accounts.</li><li>Maintain accurate records of customer communications and payment commitments.</li><li>Handle customer inquiries professionally and in accordance with company policies.</li><li>Achieve collection targets while maintaining excellent customer service.</li></ul>Requirements:<ul><li>Good communication and negotiation skills.</li><li>Strong listening skills and sound judgment.</li><li>Basic computer knowledge.</li><li>Previous experience in collections or customer service is an advantage.</li></ul>NOTE: the head office is in BahrainWork Location: Remote

debt collection

AlGhafoor Group

Al Ghafoor Group, a leading real estate organization in Karachi, is looking for a dedicated and professional Female Recovery Officer to join our team at our Gulshan-e-Iqbal Branch.Location: Gulshan-e-Iqbal, KarachiSalary Package: PKR 30,000 &ndash; 45,000Job Type: Full-TimeWorking Hours: 11:00 AM &ndash; 7:30 PMWeekly Off: FridayKey Responsibilities:<ul><li>Follow up with customers regarding pending installments and outstanding payments.</li><li>Maintain regular communication with clients through calls, WhatsApp, and other communication channels.</li><li>Ensure timely recovery of payments while maintaining positive customer relationships.</li><li>Update recovery records and prepare daily follow-up reports.</li><li>Coordinate with sales and accounts departments regarding customer payment status.</li><li>Handle customer queries related to payment schedules, installment plans, and account information.</li><li>Maintain accurate records of customer interactions and recovery activities.</li><li>Ensure recovery targets are achieved within assigned timelines.</li></ul>Requirements:<ul><li>Minimum 1 year of experience in Recovery, Collections, Customer Service, Telemarketing, or Real Estate.</li><li>Real Estate industry experience will be preferred.</li><li>Excellent communication and customer dealing skills.</li><li>Professional and presentable personality.</li><li>Strong negotiation and follow-up abilities.</li><li>Basic knowledge of MS Office.</li><li>Ability to work independently and achieve recovery targets.</li><li>Candidates residing in or near Gulshan-e-Iqbal will be preferred.</li></ul>What We Offer:<ul><li>Competitive Salary Package</li><li>Performance-Based Incentives</li><li>Professional Working Environment</li><li>Career Growth Opportunities</li><li>Training &amp; Development Support</li></ul>How to Apply:Interested candidates are requested to send their updated CV via WhatsApp at:03168224059Important: While applying, please mention the job title &quot;Female Recovery Officer &ndash; Gulshan Branch&quot; in your message.Only shortlisted candidates will be contacted.Pay: Rs30,000.00 - Rs45,000.00 per monthWork Location: In person

Female Recovery Officer – Real Estate

Evince Associates

Urgent opening for Accounts Receivable / Recovery Officer (Office job)Job Position: Accounts Receivable / Recovery Officer (Office job)Location: KarachiCompany Name: Evince AssociatesEducation: Inter or bachelorGood Skills in writing in English &amp; computer ( Excel / Word )Salary: 25000 to 40000 per month (Plus Extra Commission)Job Type: Full-timeExpertise: Social media / MS Office/ Word /Excel,Job Type: Full-timeLanguage:<ul><li>English / Urdu (Preferred)</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Accounts Receivable / Recovery Officer (Office job)

Guild Mortgage Company LLC

<div>Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Collections Agent plays an important role in the organization by performing a variety of activities directly related to the company&rsquo;s loan counseling functions. The role is primarily responsible, under direct to moderate supervision, to assist homeowners through inbound and outbound calls in a high-volume call center environment to determine the best possible method to address early defaults using a variety of collections and workout solutions. The primary objective of this role is to collect payments or aid homeowners experiencing a financial hardship.

Compensation

This role is a non-exempt position with a Targeted Salary Range of $20/hr to $23/hr.

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant&rsquo;s geographical location.

Essential Functions
<ul>
<li>Collect payments to reduce overall portfolio delinquency according to investor, state and federal guidelines.</li>
<li>Participate in outbound dialer campaigns and comply with agreed upon telephone standards, investor rules and regulations, compliance criteria, internal policies and guidelines, and best practices.</li>
<li>Provide outstanding customer service and demonstrate ability to de-escalate as required.</li>
<li>Demonstrate patience and professionalism when interacting with consumers via phone, email, or letter.</li>
<li>Assess reason(s) for delinquency in order to provide shortest path to a performing loan by obtaining the required knowledge to discuss workout options.</li>
<li>Participate in initial and ongoing training and adapt to changes in industry regulations and processes.</li>
<li>Perform other duties as assigned.</li>
</ul>
Qualifications
<ul>
<li>High School Diploma or equivalent, required. College courses related to Finance and Accounting strongly preferred.</li>
<li>Minimum two years' experience total in consumer relations/customer service/collections positions in a high-volume call center.</li>
<li>A dedicated workspace with reliable high speed internet connection.</li>
<li>Highly organized and detail oriented; ability to work in a fast-paced, metrics-driven environment required.</li>
<li>Excellent interpersonal communication and problem-solving skills required.</li>
<li>Ability to work in a sometimes emotionally demanding role that requires patience, professionalism and sensitivity while interacting with consumers experiencing financial and emotional stress.</li>
<li>Ability to work weekends and overtime, as needed.</li>
<li>General computer proficiency required.</li>
<li>Ability to multi-task strongly recommended.</li>
<li>Excellent verbal and written communication skills required.</li>
<li>Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.</li>
<li>Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.</li>
<li>Commitment to company values.</li>
<li>Customer Service - Proactive attention to each person.</li>
<li>Integrity - Do and say what's right.</li>
<li>Respect - Treat others with dignity.</li>
<li>Collaboration - Listen and work together.</li>
<li>Learning - Seek knowledge and strive for improvement.</li>
<li>Excellence &ndash; Deliver the unexpected.</li>
</ul>
Supervision
<ul>
<li>Job Scope: Responsible for understanding the department/functional area objectives and goals and how own job contributes to achievement of these goals; may contribute insights and ideas on policies, processes, procedures, and efficiency; may recommend changes and enhancements based on analysis 
and evaluation of circumstances.</li>
<li>Complexity: Problems are often complex and specialized and may involve unprecedented circumstances; resolution requires investigation, analysis and review of professional/organizational standards.</li>
<li>Impact: Decisions and actions have an impact on the smooth operation and timeframes of the department, programs/projects; impact on the broader organization is generally indirect.</li>
<li>Interaction/Supervision: Acts as a mentor/guide to less experienced professional contributor staff in a similar role; works independently and only under general direction; guided by professional standards, desired outcomes, and project plan specifications.</li>
</ul>
Requirements
<ul>
<li>Physical: Work is primarily sedentary; mobility in an office setting.</li>
<li>Manual Dexterity: Frequent use of computer keyboard and mouse.</li>
<li>Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio, e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.</li>
<li>Environmental: Office environment &ndash; moderate noise, no substantial exposure to adverse environmental conditions.</li>
<li>Mental: Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow. This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities. Must be able to adhere to process protocol. Must be able to apply established protocols in a timely manner.</li>
<li>Schedules: Work is primarily performed during the business week, Monday - Friday; occasional night or weekend may be necessary.</li>
</ul>
Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&amp;D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

REQ#: COLLE018255
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Collections Agent

Rentokil Initial

<div>The Credit Controller is responsible for collecting debts from company debtors, evaluating new credit requests, ensuring timely payments of company debts, processing invoices, maintaining the sales ledger, and providing administrative support where needed. He/ She maximizes company profits by efficiently managing its debts.
Rentokil Boecker&reg; Credit Controller is held accountable for the below job responsibilities:<ul><li>
Submitting all invoices with proper documentation (service reports, breakdowns) via email to customers at the beginning of each month</li><li>
Negotiating payment plans with customers and setting payment terms and condition accordingly</li><li>
Maintaining debt records, conducting regular analysis of the credit-control system and implementing changes as needed to reduce bad debts.</li><li>
Analyzing and monitoring all assigned aged debtors in order to reduce outstanding debt and ensuring prompt action is taken for non-payment or continued late payment</li><li>
Overseeing and initiating collection calls with concerned parties and account holders in order to resolve all outstanding customers debts / billing issues on these complex accounts</li><li>
Performing customer accounts reconciliation on a monthly basis and sharing outstanding balance with customers where required</li><li>
Recording all debtors&rsquo; communications, payment plans, disputes on OnGuard and ensuring dashboards and tracker sheets are updated on daily basis</li><li>
Following up on overdue invoices and payments and implementing company collections procedures as necessary</li><li>
Reporting outstanding debt accounts and payment issues to management on a weekly basis</li><li>
Reviewing credit notes or additional billings and negotiating payment plans with debtors where required.</li><li>
Managing the service suspension process for the recovery of debt, actively chasing aged debt and taking the lead in reviewing debtor key accounts</li><li>
Preparing proposals for delinquency accounts where legal action may be required, and reporting account disputes for Finance management to advise on appropriate actions.</li><li>
Providing continuous coaching and support to the credit control teams to achieve departmental goals and collection targets</li><li>
Supporting the team by training new joiners on collection systems (OnGuard), processes and procedures.</li></ul>
Requirements:<ul><li>
BA degree in Accounting, Finance, Business Administration or any relevant field</li><li>
Experience of minimum 4 years in a similar role</li><li>
Proficiency in English and Arabic with excellent verbal and written communication skills</li><li>
Knowledgeable in reporting and monitoring with remarkable attention to details.</li><li>
Effective decision making and problem-solving skills</li><li>
Strong ability to listen to customers and negotiate solutions</li></ul>
Benefits:<ul><li>
Medical Insurance</li><li>
Yearly ticket to visit home country</li><li>
22 vacation days/year</li></ul></div>

Credit Controller

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