collections specialist

Motive

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 
 About The Role
 
 
 
 We are seeking a detail-oriented and customer-focused Collections Specialist to join our Finance team. In this role, you will serve as the primary point of contact for all collections-related inquiries and play a critical part in managing accounts receivable. You will leverage your knowledge of billing and subscription processes to assist customers with account issues, clarify invoice details, and ensure the timely collection of outstanding payments.
 
 
 This role requires strong analytical skills, excellent communication abilities, and a customer-centric mindset. Your efforts will directly impact our cash flow, customer satisfaction, and operational efficiency.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Serve as the primary point of contact for customers regarding account balance (CM/DM/Payment/Invoice.
 </li>
 <li>
 Proactively and reactively address billing concerns, including subscription fees and one-time charges.
 </li>
 <li>
 Manage high call volumes, handling both inbound and outbound calls (100+ calls/day).
 </li>
 <li>
 Utilize Salesforce and Zuora to investigate and resolve payment issues.
 </li>
 <li>
 Analyse and reconcile customer accounts, including reviewing historical invoices, payments, chargebacks, refunds, credits, and write-offs.
 </li>
 <li>
 Support the monthly close process by ensuring accurate period cutoffs.
 </li>
 <li>
 Collaborate cross-functionally with Sales, Customer Success, and Fulfilment teams to resolve account issues and enhance customer satisfaction.
 </li>
 <li>
 Manage assigned accounts receivable portfolios with a focus on customer retention and timely collections.
 </li>
 <li>
 Follow and continuously improve Standard Operating Procedures (SOPs) for collections processes.
 </li>
 <li>
 Respond to and resolve customer support cases related to collections in a timely manner.
 </li>
 <li>
 Generate accurate reports and forecasts on collection performance.
 </li>
 <li>
 Maintain compliance protocols and data integrity across ERP and billing systems.
 </li>
 <li>
 Participate in ad hoc financial and operational projects as needed.
 
 
 </li>
 </ul>
 
 Required
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 
 <ul>
 <li>
 1&ndash;2 years of experience in a collections or customer-facing role.
 </li>
 <li>
 Strong written and verbal communication skills.
 </li>
 <li>
 High level of attention to detail, organization, and vigilance.
 </li>
 <li>
 Ability to manage time effectively and work under pressure in a fast-paced environment.
 </li>
 <li>
 Proficiency with spreadsheets (Excel/Google Sheets) and strong computation abilities.
 </li>
 <li>
 Ability to adapt to shifting priorities and work independently or as part of a team.
 </li>
 <li>
 Willingness to work flexible hours, including overtime and rotating shifts as needed.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Experience in SaaS collections and Quote-to-Cash processes.
 </li>
 <li>
 Familiarity with Zuora, Salesforce and Collections software.
 </li>
 <li>
 Bachelor's degree in Accounting, Finance, or a related field.
 </li>
 <li>
 An analytical mindset with the ability to identify patterns and suggest improvements.
 </li>
 <li>
 Empathy and professionalism when engaging with customers.
 
 
 </li>
 </ul>
 
 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here.
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

Collections Specialist

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div><div>

About the Role:
 
We are seeking a detail-oriented and customer-focused Collections Specialist to join our Finance team. In this role, you will serve as the primary point of contact for all collections-related inquiries and play a critical part in managing accounts receivable. You will leverage your knowledge of billing and subscription processes to assist customers with account issues, clarify invoice details, and ensure the timely collection of outstanding payments. 
 
This role requires strong analytical skills, excellent communication abilities, and a customer-centric mindset. Your efforts will directly impact our cash flow, customer satisfaction, and operational efficiency.

What You&rsquo;ll Do:
<ul>
<li>Serve as the primary point of contact for customers regarding account balance (CM/DM/Payment/Invoice.</li>
<li>Proactively and reactively address billing concerns, including subscription fees and one-time charges.</li>
<li>Manage high call volumes, handling both inbound and outbound calls (100+ calls/day).</li>
<li>Utilize Salesforce and Zuora to investigate and resolve payment issues.</li>
<li>Analyse and reconcile customer accounts, including reviewing historical invoices, payments, chargebacks, refunds, credits, and write-offs.</li>
<li>Support the monthly close process by ensuring accurate period cutoffs.</li>
<li>Collaborate cross-functionally with Sales, Customer Success, and Fulfilment teams to resolve account issues and enhance customer satisfaction.</li>
<li>Manage assigned accounts receivable portfolios with a focus on customer retention and timely collections.</li>
<li>Follow and continuously improve Standard Operating Procedures (SOPs) for collections processes.</li>
<li>Respond to and resolve customer support cases related to collections in a timely manner.</li>
<li>Generate accurate reports and forecasts on collection performance.</li>
<li>Maintain compliance protocols and data integrity across ERP and billing systems.</li>
<li>Participate in ad hoc financial and operational projects as needed.</li>
</ul>
What We&rsquo;re Looking For:

Required:
<ul>
<li>1&ndash;2 years of experience in a collections or customer-facing role.</li>
<li>Strong written and verbal communication skills.</li>
<li>High level of attention to detail, organization, and vigilance.</li>
<li>Ability to manage time effectively and work under pressure in a fast-paced environment.</li>
<li>Proficiency with spreadsheets (Excel/Google Sheets) and strong computation abilities.</li>
<li>Ability to adapt to shifting priorities and work independently or as part of a team.</li>
<li>Willingness to work flexible hours, including overtime and rotating shifts as needed.</li>
</ul>
Preferred:
<ul>
<li>Experience in SaaS collections and Quote-to-Cash processes.</li>
<li>Familiarity with Zuora, Salesforce and Collections software.</li>
<li>Bachelor's degree in Accounting, Finance, or a related field.</li>
<li>An analytical mindset with the ability to identify patterns and suggest improvements.</li>
<li>Empathy and professionalism when engaging with customers.</li></ul> 

</div><div>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

#LI-Remote</div></div>

Concentrix

<div>
 
 
 Role: Cash and Collection Executive /PMP Writer
 
 
 
 
 Designation -Specialist, Sales Support
 
 
 
 
 Location:
 
 Gurugram, Haryana
 
 :
 
 
 
 
 Employment Type:
 
 Full-Time, US Shift.
 
 
 
 Experience
 
 -2Yrs
 
 
 
 
 
 
 
 Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
 
 
 
 
 
 
 
 
 JOB DESCRIPTION
 
 
 
 We are seeking a detail-oriented and customer- focused Cash and Collections/PMP Specialist to join our Accounts Receivable team in a fast-paced specialty distribution environment. This role is responsible for creating team PMP (SOP) Documents while also managing a portfolio of business-to-business (B2B) accounts, resolving billing issues, cash posting resolution and driving timely payments while maintaining strong client relationships. The ideal candidate will have experience in B2B collections and/or Cash posting, particularly in healthcare, pharmaceutical, or specialty distribution industries.
 
 
 
 ESSENTIAL FUNCTIONS
 
 
 <ul>
 <li>
 Create, edit, and format task-level documentation such as Procedures, Job Aids, Participant and Facilitator Guides, and Forms.
 </li>
 <li>
 Work closely with SMEs, business leaders, and product owners to design training materials that support operational excellence.
 </li>
 <li>
 Ability to document processes while learning and adapting to new workflows.
 </li>
 <li>
 Manage a portfolio of B2B customer accounts to ensure timely collection of receivables.
 </li>
 <li>
 Post daily payments to the appropriate accounts for various customers; apply credits and debit memos, adjustments, and write offs in a timely and efficient manner.
 </li>
 <li>
 Process EFT, ACH, Credit Card, and wire payments.
 </li>
 <li>
 Ensure timely response related to month-end closing process, and complete posting by first day of next fiscal month.
 </li>
 <li>
 Perform research of unidentified/unapplied payments and misapplied cash.
 </li>
 <li>
 Match remittance detail received via email with corresponding electronic payment(s).
 </li>
 <li>
 Monitor Accounts Receivables email inbox for corresponding remittance detail for credit card payment and ACH/EFT payments.
 </li>
 <li>
 Prepare detailed, accurate and organized accounts receivable reconciliations for customer requests as well as internal requests.
 </li>
 <li>
 Assist with emailing customer invoice copies and excel statement requests as required. Provide quality professional customer service to all internal and external A/R personnel.
 </li>
 <li>
 Proactively contact business clients via phone, email, and customer portals to resolve past-due balances
 </li>
 <li>
 Research and resolve payment discrepancies, short-pays, and disputes in coordination with internal teams (Sales, Customer Service, Billing, Cash, et..)
 </li>
 <li>
 Monitor aging reports and prioritize collection efforts based on risk, balance, and payment trends
 </li>
 <li>
 Maintain accurate collection notes, status updates, and documentation in the ERP system
 </li>
 <li>
 Escalate high-risk accounts or unresolved issues to leadership in a timely manner
 </li>
 <li>
 Contribute to continuous process improvement initiatives for the cash and collections workflow
 </li>
 <li>
 Schedule and lead customer-facing WebEx meetings to review aging, payment trends, and open issues
 </li>
 <li>
 Send out account statements in Excel format on a regular basis and support customer inquiries related to those statements
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 2-4 years of experience in B2B collections or accounts receivable (cash application); industry experience ins specialty distribution, healthcare or pharmaceuticals strongly preferred
 </li>
 <li>
 2-4 years of experience in SOP/PMP Writing
 </li>
 <li>
 Strong English Writing and Speaking Skills
 </li>
 <li>
 Proficient in Microsoft Excel, including preparing and formatting customer-facing statements (VLOOKUPs, pivots tables a plus)
 </li>
 <li>
 Comfortable leading virtual meetings with customers and internal teams
 </li>
 <li>
 Working knowledge of SAP
 </li>
 <li>
 Excellent communication and negotiation skills, with professional and customer-focused demeanor
 </li>
 <li>
 Ability to work independently, manage multiple priorities, and meet deadlines
 </li>
 <li>
 High attention to detail and problem-solving skills
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 Disclaimer:
 
 'Neither Concentrix nor any authorized 3rd
 
 
 
 
 
 
 party who assist with our recruitment process, ever ask candidates for &lsquo;recruitment&rsquo;, &lsquo;processing&rsquo; or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix
 
 
 
</div>

Novel Energy Solutions

<div>
 Job Type
 
 
 Full-time
 
 
 
 Description
 
 
 
 
 Summary
 
 
 
 The remote Customer Collections Specialist is responsible for managing and overseeing the collection of outstanding customer payments. This role involves working closely with customers to resolve payment issues, ensuring timely collection of receivables, and maintaining positive customer relationships. The goal is to minimize bad debt and improve cash flow while providing excellent customer service.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Manage Customer Accounts: Monitor and manage customer accounts to ensure timely payment of invoices. Identify and address any issues or discrepancies in billing.
 </li>
 <li>
 Collections Activities: Conduct outbound calls, send emails, and follow up with customers to collect outstanding payments. Utilize various communication methods to reach customers and resolve payment issues.
 </li>
 <li>
 Customer Interaction: Serve as the primary point of contact for customers regarding payment inquiries. Provide courteous and professional assistance to customers, addressing their concerns and resolving any disputes.
 </li>
 <li>
 Payment Plans: Negotiate and establish payment plans with customers who are experiencing financial difficulties. Ensure that payment plans are feasible and adhered to.
 </li>
 <li>
 Documentation: Maintain accurate records of all collection activities, including customer interactions, payment agreements, and follow-up actions. Update customer accounts and ensure all information is current.
 </li>
 <li>
 Reporting: Generate regular reports on collection activities, outstanding receivables, and payment status. Provide insights and recommendations to management for improving collection processes.
 </li>
 <li>
 Collaboration: Work closely with the finance and accounting teams to reconcile accounts and ensure accurate billing. Collaborate with other departments to address customer issues and improve overall customer satisfaction.
 </li>
 <li>
 Compliance: Ensure compliance with company policies and legal regulations related to collections. Stay updated on industry best practices and changes in regulations.
 </li>
 <li>
 Other duties as assigned
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Work Environment
 
 
 
 This job generally operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.?The employee is occasionally exposed to a variety of extreme conditions at job sites. The noise level in the work environment and job sites can be loud.?
 
 
 
 Physical Demands
 
 
 
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
 
 
 <ul>
 <li>
 While performing the duties of this role, the employee is regularly required to sit for extended periods, communicate effectively, and actively listen. Frequent use of hands and fingers is necessary for handling, feeling, and operating technical equipment.
 
 
 </li>
 </ul>
 
 Position Type/Expected Hours of Work
 
 
 
 This position occasionally requires long hours and occasional weekend work.
 
 
 
 Travel
 
 
 
 No travel is required for this position.
 
 
 
 Key Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree, preferably in business or communications
 </li>
 <li>
 3-5 years of experience managing a customer/client services, experience or success team
 </li>
 <li>
 Demonstrated ability to resolve customer issues
 </li>
 <li>
 Proficiency in MS Office Suite
 </li>
 <li>
 Experience in data management systems, such as Hansen or similar
 </li>
 <li>
 Experience with CRM, such as HubSpot or similar
 </li>
 <li>
 Strong attention to detail
 </li>
 <li>
 Exhibited capability of building and maintaining relationships
 </li>
 <li>
 Demonstrates understanding of the nuances of communication and interpersonal relationships
 </li>
 <li>
 Flexibility and adaptability to changing requirements
 
 
 </li>
 </ul>
 
 Desired Qualifications
 
 
 
 <ul>
 <li>
 1-2 years of experience in billing or service in the energy industry
 </li>
 <li>
 Experience in renewable energy
 </li>
 <li>
 Experience with Procore or similar construction management software
 
 
 </li>
 </ul>
 
 Novel Energy Solutions is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender
 
 
 identity
 
 
 or Veteran status.
 
 
 
</div>

Customer Collections Specialist

Waste Connections

WASTE CONNECTIONS, Inc. (NYSE: WCN) - We are an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in 39 states and 6 Canadian Provinces. We, 15,000+ employees, foster a work culture of Servant Leadership. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees, always relying on our Operating Values as the foundation for our existence.Waste Connections has an immediate opening for Credit and Collections Specialist at our Penn Waste site in Manchester, PA . In this position you will be responsible for providing effective, accurate, and efficient research of delinquent customer accounts. Must enjoy researching! This role will also handle foreclosure recoveries - prepare and submit account breakdowns. With training, prepare and file civil suits, posting, verifying, and maintaining data until each individual case is satisfied. Excellent communication skills to handle various customers' personalities. JOB RESPONSIBILITIES: <ul><li>Must have the ability to continually focus on all areas of a project or task, no matter how small and complete in a timely manner. Strong attention to detail required. </li><li>Extensively research individual customer past due accounts in efforts to resolve.</li><li>Accurate posting of fees and maintenance of assigned customer accounts.</li><li>Handle inbound and outbound calls in a professional and courteous manner.</li><li>Negotiation skills for our payment arrangements policy.</li><li> Provides proactive information to Manager when issues arise, by identifying the root cause and provide recommendations on an action plan to follow. </li><li>Schedule auto dialer for residential and commercial calls.</li><li>Learn and utilize our customer database Trux.</li><li>Provide weekly reports utilizing Excel. Must be proficient in Excel.</li><li>Cross -train in accounts receivables and other tasks as assigned.</li><li>Assist with unclaimed property research for customer refunds.</li><li>Use of analytical skills to locate misapplied payments and customer discrepancies. Must enjoy problem solving.</li><li>Collection efforts on accounts in Foreclosure.</li><li>Process aging accounts to 3rd party collections. Accurately maintain collections tracker.</li><li>Process timely and accurate filing of civil complaints.</li><li> With training, prepare judgment paperwork for enrollment and/or writ of execution.</li><li> With training, in rare occasions, attend and professionally represent at Magistrate District Court hearings when needed. (during workday).</li></ul> WHAT WE'D LIKE YOU TO HAVE: <ul><li>Must enjoy research to locate needed data.</li><li>Strong verbal and written communication skills</li><li>Proficient skills in Microsoft Office, including Word, Excel and Outlook required.</li><li>Cash Management</li><li>AR/Banking Experience</li></ul> Apply today and Connect with Your Future! We offer excellent benefits including medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement. Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

Credit and Collections Specialist

Oriental Export Corporation

Job SummaryThe Accounts Receivable Specialist is responsible for managing and monitoring customer accounts to ensure timely and accurate collections, proper application of payments, and resolution of billing discrepancies. This role plays a critical part in maintaining healthy cash flow, enforcing credit terms, and supporting internal sales and operations teams.Key Responsibilities<ul><li>Manage the full accounts receivable cycle, including invoicing, cash application, and collections</li><li>Monitor customer aging reports and proactively follow up on past-due balances</li><li>Communicate with customers regarding payment status, discrepancies, and account inquiries</li><li>Apply customer payments accurately via ACH, wire, check, and credit card</li><li>Reconcile customer accounts and resolve short payments, deductions, and chargebacks</li><li>Coordinate with sales, customer service, and operations teams to resolve billing or delivery issues impacting payment</li><li>Assist with credit evaluations, credit limit reviews, and account holds as needed</li><li>Prepare regular AR reports, including aging summaries and collection status updates</li><li>Maintain accurate records and documentation in ERP/accounting systems</li><li>Support month-end close activities related to accounts receivable</li><li>Ensure compliance with company credit policies and internal controls</li></ul>Qualifications &amp; Experience<ul><li>Associate&rsquo;s or Bachelor&rsquo;s degree in Accounting, Finance, or a related field preferred</li><li>2&ndash;5 years of experience in accounts receivable, billing, or collections</li><li>Strong understanding of AR processes, aging analysis, and cash application</li><li>Experience working with ERP or accounting systems</li><li>Proficient in Microsoft Excel and basic financial reporting</li><li>Strong communication and follow-up skills</li><li>High attention to detail and accuracy</li><li>Ability to manage multiple accounts and deadlines in a fast-paced environment</li></ul>Preferred Skills<ul><li>Experience working with B2B customers and distribution-based businesses</li><li>Knowledge of credit and collections best practices</li><li>Familiarity with sales tax and invoicing compliance is a plus</li></ul>What We Offer<ul><li>Competitive compensation</li><li>Growth opportunities within a rapidly expanding organization</li><li>Collaborative and professional work environment</li></ul>Job Type: Full-timePay: ₹12,422.21 - ₹20,000.00 per monthBenefits:<ul><li>Health insurance</li></ul>Work Location: In person

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