collections specialist

Tabby

<div><h3 class="jobSectionHeader">Description</h3><div> 

 About the Role 
 
 We&rsquo;re on the lookout for a Collections Specialist to join our growing Risk &amp; Collections team in the UAE. If you&rsquo;re passionate about fintech, customer experience, and smart recovery strategies, this is your chance to be part of a company that's reshaping the future of finance.</div><h3 class="jobSectionHeader"> 
Key Responsibilities</h3><div> 
Account Management</div><ul>
<li>Manage delinquent accounts based on segmentation and performance data.</li>
<li>Ensure all collection activities comply with internal policies, audit standards, and UAE regulatory requirements.</li>
<li>Maintain strong governance and control frameworks to minimize risk.</li>
</ul><div> 
Customer Dispute Resolution</div><ul>
<li>Track and resolve customer disputes related to payments or services.</li>
<li>Collaborate with internal teams for timely, fair, and customer-centric solutions.</li>
</ul><div> 
Customer Communication</div><ul>
<li>Ensure effective and professional communication to maximize recoveries while preserving the customer experience.</li>
<li>Handle customer interactions across various digital channels.</li></ul><div></div><h3 class="jobSectionHeader"> 
Skills, Knowledge &amp; Expertise</h3> 
<ul>
<li>
2&ndash;3 years of collections or recovery experience, preferably in digital banking or fintech.</li>
<li>Strong knowledge of UAE regulations and debt collection best practices.</li>
<li>Experience with collection agencies, digital tools, and performance reporting.</li>
<li>Excellent communication, problem-solving, and stakeholder management skills.</li>
<li>Ability to balance empathy with commercial impact in customer conversations.</li></ul><div></div><h3 class="jobSectionHeader"> 
About Tabby</h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money. 
 
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. 
 
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region. 
 
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Collections Specialist

help AG

<div>Help AG is looking for a talented and experienced Collections Specialist who will maintain and monitor all customer billed invoices and follow-up on unpaid balances over 30 days after payment terms. The primary tasks will include generating aging reports to identify details of open account balances, maintaining appropriate documentation and notes of all collection activity, updating A/R Folder for weekly BOD reports with cash collection forecast for six weeks and sending email update internally for the top 10 AR clients to CXOs. The collections specialist must also maintain client&rsquo;s data base, issue receipt and arrange cheque collection. Setting up a client visit to verify the payment status if no update is received on invoice status from clients and following up on expired Bank Guarantee&rsquo;s/ security cheques issued to client is also a part of the job requirement. 
 
 
Responsibilities<ul><li>
Payment&rsquo;s collections- payment follow ups/review payment terms as per agreed on clients PO/ Contract.</li><li>
Cheque collections- issue receipt for client cheques payment.</li><li>
Generate and send statement of accounts to the clients.</li><li>
Clients visit.</li><li>
Bank Guarantee Applications.</li><li>
Bank Guarantee/security cheque collections.</li><li>
Daily top 10 AR report.</li><li>
Weekly AR report.</li><li>
Daily update AR folder.</li><li>
Customer data base- NAV.</li><li>
Ad hoc tasks that may be assigned from time to time.</li></ul>
Qualifications &amp; Skills<ul><li>
Bachelor&rsquo;s degree in finance, Business Management or Accounting.</li><li>
Well-versed with MS Dynamics Navision, and MS office tools (Word, Excel, Outlook, PowerPoint, SharePoint, Teams).</li><li>
Knowledge of VAT and Withholding regulations (UAE, KSA, EGY, QAT).</li><li>
Good in preparing reports and presentations.</li><li>
Good analysis and evaluation skills.</li><li>
Excellent communication skills.</li><li>
Excellent organizational skills.</li><li>
Adaptability and can get along well with colleagues, clients, and other stakeholders.</li><li>
Persistence and Hardworking</li><li>
Detail Orientated</li><li>
Saudi Nationals preferred.</li></ul>
Benefits:<ul><li>
Health insurance with one of the leading global providers for medical insurance.</li><li>
Career progression and growth through challenging projects and work.</li><li>
Employee engagement and wellness campaigns activities throughout the year.</li><li>
Tailored training &amp; development program.</li></ul> 
About Us:
Help AG is the cybersecurity arm of e&amp; enterprise and provides leading enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services that address their diverse requirements, enabling them to evolve securely with a competitive edge. 
Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; in2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity.
With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.</div>

Help AG, an e& enterprise company

<div>
 Help AG is looking for a talented and experienced Collections Specialist who will maintain and monitor all customer billed invoices and follow-up on unpaid balances over 30 days after payment terms. The primary tasks will include generating aging reports to identify details of open account balances, maintaining appropriate documentation and notes of all collection activity, updating A/R Folder for weekly BOD reports with cash collection forecast for six weeks and sending email update internally for the top 10 AR clients to CXOs. The collections specialist must also maintain client&rsquo;s data base, issue receipt and arrange cheque collection. Setting up a client visit to verify the payment status if no update is received on invoice status from clients and following up on expired Bank Guarantee&rsquo;s/ security cheques issued to client is also a part of the job requirement.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Payment&rsquo;s collections- payment follow ups/review payment terms as per agreed on clients PO/ Contract.
 </li>
 <li>
 Cheque collections- issue receipt for client cheques payment.
 </li>
 <li>
 Generate and send statement of accounts to the clients.
 </li>
 <li>
 Clients visit.
 </li>
 <li>
 Bank Guarantee Applications.
 </li>
 <li>
 Bank Guarantee/security cheque collections.
 </li>
 <li>
 Daily top 10 AR report.
 </li>
 <li>
 Weekly AR report.
 </li>
 <li>
 Daily update AR folder.
 </li>
 <li>
 Customer data base- NAV.
 </li>
 <li>
 Ad hoc tasks that may be assigned from time to time.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in finance, Business Management or Accounting.
 </li>
 <li>
 Well-versed with MS Dynamics Navision, and MS office tools (Word, Excel, Outlook, PowerPoint, SharePoint, Teams).
 </li>
 <li>
 Knowledge of VAT and Withholding regulations (UAE, KSA, EGY, QAT).
 </li>
 <li>
 Good in preparing reports and presentations.
 </li>
 <li>
 Good analysis and evaluation skills.
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Excellent organizational skills.
 </li>
 <li>
 Adaptability and can get along well with colleagues, clients, and other stakeholders.
 </li>
 <li>
 Persistence and Hardworking
 </li>
 <li>
 Detail Orientated
 </li>
 <li>
 Saudi Nationals preferred.
 
 
 
 </li>
 </ul>
 
 Benefits:
 
 
 
 <ul>
 <li>
 Health insurance with one of the leading global providers for medical insurance.
 </li>
 <li>
 Career progression and growth through challenging projects and work.
 </li>
 <li>
 Employee engagement and wellness campaigns activities throughout the year.
 </li>
 <li>
 Tailored training &amp; development program.
 
 
 
 </li>
 </ul>
 
 About Us:
 
 
 
 Help AG is the cybersecurity arm of e&amp; enterprise and provides leading enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services that address their diverse requirements, enabling them to evolve securely with a competitive edge.
 
 
 Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; in2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
 
 
 Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity.
 
 
 With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.
</div>

Beltone

<div>
 
 
 Job Purpose :
 
 
 <ul>
 <li>
 Contact delinquent customers via phone, SMS, email, and other channels to collect outstanding dues.
 </li>
 <li>
 Negotiate payment plans, settlements, or rescheduling agreements in line with policy guidelines.
 </li>
 <li>
 Update collection system records with accurate call notes, payment promises, and outcomes.
 </li>
 <li>
 Follow up with customers on broken promises and non-responses.
 </li>
 <li>
 Identify reasons for non-payment and propose tailored solutions to encourage recovery.
 </li>
 <li>
 Escalate high-risk, non-responsive, or disputed cases to the Collection Supervisor.
 </li>
 <li>
 Maintain professionalism, empathy, and compliance during all customer interactions.
 </li>
 <li>
 Adhere to collection scripts, call handling procedures, and regulatory communication standards.
 </li>
 <li>
 Monitor own performance against daily, weekly, and monthly recovery targets.
 </li>
 <li>
 Coordinate with internal teams (Legal, Customer Service) to resolve account issues or complaints.
 </li>
 <li>
 Participate in regular training sessions to enhance communication and negotiation skills.
 </li>
 <li>
 Flag potential fraud, deceased cases, or legal concerns for further review.
 </li>
 <li>
 Support reporting by logging activity data and follow-ups.
 </li>
 <li>
 Suggest process improvements based on recurring customer feedback or system gaps.
 </li>
 <li>
 Manage high-volume call queues effectively to optimize coverage.
 </li>
 <li>
 Contribute to a positive and performance-oriented team environment.
 </li>
 </ul>
 
 
 
 
 Job Qualifications:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Finance, Accounting, Business Administration, or Law.
 </li>
 <li>
 From 0 to 2 years of experience in collections or recovery in financial services.
 </li>
 <li>
 Strategic collections planning and execution.
 </li>
 <li>
 Negotiation, conflict resolution, and customer communication.
 </li>
 <li>
 Strong leadership and performance management.
 </li>
 <li>
 Good Command of English.
 </li>
 </ul>
</div>

Collections Specialist - SEVEN

Macrise Tech Solutions

Medical Billing<ul><li>Prepare and submit accurate insurance claims and patient invoices in a timely manner.</li><li>Review all claims to ensure completeness, coding accuracy, and compliance with payer requirements.</li><li>Maintain organized billing documentation and up-to-date records in the practice management system.</li><li>Accurately process adjustments, credit memos, and payment postings.</li><li>Regularly update and verify patient demographics and insurance information.</li><li>Generate monthly billing statements and customized Revenue Cycle Management (RCM) reports.</li><li>Support the accounting team with reconciliations and month-end financial reporting.</li><li>Recommend process improvements to streamline billing operations and enhance efficiency.</li></ul>Collections<ul><li>Proactively follow up on unpaid insurance claims and patient balances to secure timely payments.</li><li>Monitor and manage A/R aging reports, prioritizing overdue accounts for resolution.</li><li>Communicate with insurance payers to resolve delays, denials, and underpayments.</li><li>Address patient billing concerns professionally and establish payment arrangements when necessary.</li><li>Partner with billing and patient services teams to resolve complex collection cases.</li><li>Accurately document all collection activities, follow-ups, and communications in the system.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Willing to work the night shift?</li></ul>Experience:<ul><li>Medical Billing: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Medical Billing & Collections Specialist

Gumaco KSA

<ul><li>Job Responsibilities:</li><li>Contact clients by phone to follow up on outstanding payments.</li><li>Maintain accurate records of client interactions and payment statuses.</li><li>Coordinate with the accounts department regarding overdue invoices.</li><li>Build and maintain professional client relationships to ensure timely collections.</li><li>Provide daily/weekly reports on collection progress.</li></ul>Requirements:<ul><li>Saudi National (Female).</li><li>High school diploma or bachelor&rsquo;s degree (preferred).</li><li>Strong communication and negotiation skills.</li><li>Basic computer skills (MS Office).</li><li>Previous experience in customer service, accounts, or collections is an advantage.</li></ul>What We Offer:<ul><li>Competitive salary and benefits.</li><li>Supportive and professional work environment.</li><li>Training and career growth opportunities.</li><li>Maintain accurate records of client interactions and payment statuses.</li><li>Coordinate with the accounts department regarding overdue invoices.</li><li>Build and maintain professional client relationships to ensure timely collections.</li><li>Provide daily/weekly reports on collection progress.</li></ul>How to Apply: Interested candidates are invited to send their CV to saudgumaco@gmail.com with the subject line &ldquo;Collections Specialist &ndash; Riyadh&rdquo;.Job Type: Full-time

Collections Specialist (Female – Saudi Nationals Only)

Service First CX

Service First CX is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client&rsquo;s businesses with exceptional customer engagement.Job Description:A Customer Service Specialist &ndash; Collection is an individual who specializes in the collection of outstanding debts owed by customers or clients. The primary responsibility of a collections specialist is to recover delinquent payments and resolve overdue accounts.Responsibilities:Account Management: Handle a portfolio of delinquent accounts and monitor the payment status of each account. Contact customers through phone calls, emails, or written correspondence to request payment and negotiate payment arrangements. Process payments via customer request. Debt Collection: Use effective collection techniques to encourage customers to make payments. This involves discussing outstanding balances, providing payment options, and addressing any questions or concerns customers may have regarding their debts. Customer Communication: Engage in professional and empathetic communication with customers to understand their financial situations and find mutually acceptable solutions. Answer inquiries, resolve disputes, and provide accurate and clear information regarding payment terms and options. Compliance: Adhere to relevant laws and regulations governing debt collection Problem Resolution: Address and resolve customer complaints, disputes. Negotiation and Settlement: Negotiate payment plans, settlements, or discounts with customers based on their financial capabilities and the company's policies.You need the following :Negotiation skills Collections process Communication Debt recovery Maintaining customer relation Dispute resolutionRequirements:Fluency in English is A MUST ( B2 or Higher) Graduated or Undergrad without attendance commitment At least 6 months collections experience Communication and negotiation skills Flexible With Night Shifts Ethics and integrity Professional , dependable, and able to maintain confidential informationLocation: 5th Settlement, New CairoService First is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, age, disability, veteran status or any other protected factors under federal, state or local law.Job Type: Full-timePay: E&pound;18,000.00 - E&pound;25,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working as A CS in the Financial Field? (No Other accounts available)</li><li>Are you comfortable working in an onsite setting (Office is in the 5th Settlement, New Cairo)?</li><li>After Understanding that night shifts (ends at 4 AM) are MANDATORY. Would you be capable of working night?</li><li>You need Full English Fluency for this position. Are you Fluent English Speaker (B2 or higher)?</li></ul>

Customer Service Agent - Collection

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