collections specialist

Wadan Developments

<div>
 
 The
 
 Collections Officer
 
 is responsible for managing and ensuring timely collection of payments from clients for property purchases, lease agreements, and related real estate transactions.
 
 
 The role involves close coordination with the Sales, Finance, and Customer Service departments to maintain accurate payment records, follow up on outstanding balances, and ensure that all collections are aligned with company policies and legal requirements.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Payment Collection &amp; Follow-Up
 
 
 <ul>
 <li>
 Manage the end-to-end collections process for assigned clients and projects.
 </li>
 <li>
 Follow up with clients through calls, emails, and visits to ensure timely receipt of due payments.
 </li>
 <li>
 Issue reminders and payment notices as per the collection schedule and contractual terms.
 </li>
 <li>
 Coordinate with the legal department for cases requiring formal notices or escalation.
 </li>
 </ul>
 
 
 
 
 
 2. Customer Account Management
 
 
 <ul>
 <li>
 Maintain accurate and up-to-date records of all customer payments and pending balances.
 </li>
 <li>
 Reconcile customer accounts and verify transaction accuracy in coordination with the finance team.
 </li>
 <li>
 Ensure all receipts, post-dated cheques (PDCs), and payment schedules are tracked and properly recorded.
 </li>
 </ul>
 
 
 
 
 
 3. Coordination with Internal Departments
 
 
 <ul>
 <li>
 Collaborate with Sales, CRM, and Finance teams to address client concerns related to payment plans or project milestones.
 </li>
 <li>
 Provide timely collection updates and highlight potential risks to management.
 </li>
 <li>
 Support the Finance team in forecasting cash flow based on collection progress.
 </li>
 </ul>
 
 
 
 
 
 4. Reporting &amp; Documentation
 
 
 <ul>
 <li>
 Prepare weekly and monthly collection status reports.
 </li>
 <li>
 Maintain confidentiality and ensure compliance with company policy and data protection standards.
 </li>
 <li>
 Support audit requirements by maintaining proper documentation for all collection activities.
 </li>
 </ul>
 
 
 
 
 
 5. Customer Relationship &amp; Dispute Resolution
 
 
 <ul>
 <li>
 Handle customer inquiries and disputes professionally and efficiently.
 </li>
 <li>
 Negotiate and resolve payment issues in coordination with management while maintaining positive client relationships.
 </li>
 <li>
 Ensure communication is courteous, transparent, and aligned with company standards.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Finance, Accounting, Business Administration, or related field.
 </li>
 <li>
 
 3&ndash;5 years of experience
 
 in
 
 collections or credit control
 
 , preferably within the
 
 real estate or property development sector
 
 in the UAE.
 </li>
 <li>
 Strong understanding of
 
 payment plans, real estate contracts, and RERA regulations
 
 .
 </li>
 <li>
 Excellent communication and negotiation skills (Arabic language is an advantage).
 </li>
 <li>
 Proficient in
 
 MS Office (Excel, Word, Outlook)
 
 and
 
 ERP systems (Oracle, SAP, or Zoho preferred)
 
 .
 </li>
 <li>
 High attention to detail and strong follow-up abilities.
 </li>
 </ul>
 
 
 
 
 
 Core Competencies:
 
 
 <ul>
 <li>
 Strong customer service and negotiation skills
 </li>
 <li>
 Financial accuracy and integrity
 </li>
 <li>
 Time management and prioritization
 </li>
 <li>
 Team collaboration and reporting discipline
 </li>
 <li>
 Problem-solving and adaptability
 </li>
 </ul>
 
 
</div>

Collections Specialist

Novel Energy Solutions

<div>Description:

Summary
The remote Customer Collections Specialist is responsible for managing and overseeing the collection of outstanding customer payments. This role involves working closely with customers to resolve payment issues, ensuring timely collection of receivables, and maintaining positive customer relationships. The goal is to minimize bad debt and improve cash flow while providing excellent customer service.
Job Responsibilities<ul><li>
Manage Customer Accounts: Monitor and manage customer accounts to ensure timely payment of invoices. Identify and address any issues or discrepancies in billing.</li><li>
Collections Activities: Conduct outbound calls, send emails, and follow up with customers to collect outstanding payments. Utilize various communication methods to reach customers and resolve payment issues.</li><li>
Customer Interaction: Serve as the primary point of contact for customers regarding payment inquiries. Provide courteous and professional assistance to customers, addressing their concerns and resolving any disputes.</li><li>
Payment Plans: Negotiate and establish payment plans with customers who are experiencing financial difficulties. Ensure that payment plans are feasible and adhered to.</li><li>
Documentation: Maintain accurate records of all collection activities, including customer interactions, payment agreements, and follow-up actions. Update customer accounts and ensure all information is current.</li><li>
Reporting: Generate regular reports on collection activities, outstanding receivables, and payment status. Provide insights and recommendations to management for improving collection processes.</li><li>
Collaboration: Work closely with the finance and accounting teams to reconcile accounts and ensure accurate billing. Collaborate with other departments to address customer issues and improve overall customer satisfaction.</li><li>
Compliance: Ensure compliance with company policies and legal regulations related to collections. Stay updated on industry best practices and changes in regulations.</li><li>
Other duties as assigned
</li></ul>Requirements:

Work Environment 
This job generally operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.?The employee is occasionally exposed to a variety of extreme conditions at job sites. The noise level in the work environment and job sites can be loud.?
Physical Demands 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.<ul><li>
While performing the duties of this role, the employee is regularly required to sit for extended periods, communicate effectively, and actively listen. Frequent use of hands and fingers is necessary for handling, feeling, and operating technical equipment.</li></ul>
Position Type/Expected Hours of Work 
This position occasionally requires long hours and occasional weekend work.
Travel 
No travel is required for this position.
Key Qualifications<ul><li>
Bachelor&rsquo;s degree, preferably in business or communications
</li><li>3-5 years of experience managing a customer/client services, experience or success team</li><li>
Demonstrated ability to resolve customer issues
</li><li>Proficiency in MS Office Suite
</li><li>Experience in data management systems, such as Hansen or similar</li><li>
Experience with CRM, such as HubSpot or similar</li><li>
Strong attention to detail</li><li>
Exhibited capability of building and maintaining relationships
</li><li>Demonstrates understanding of the nuances of communication and interpersonal relationships</li><li>
Flexibility and adaptability to changing requirements</li></ul>
Desired Qualifications<ul><li>
1-2 years of experience in billing or service in the energy industry</li><li>
Experience in renewable energy</li><li>
Experience with Procore or similar construction management software</li></ul>
Novel Energy Solutions is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
#LI-Remote</div>

Customer Collections Specialist

Waste Connections

WASTE CONNECTIONS, Inc. (NYSE: WCN) - We are an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in 39 states and 6 Canadian Provinces. We, 15,000+ employees, foster a work culture of Servant Leadership. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees, always relying on our Operating Values as the foundation for our existence.Waste Connections has an immediate opening for Credit and Collections Specialist at our Penn Waste site in Manchester, PA . In this position you will be responsible for providing effective, accurate, and efficient research of delinquent customer accounts. Must enjoy researching! This role will also handle foreclosure recoveries - prepare and submit account breakdowns. With training, prepare and file civil suits, posting, verifying, and maintaining data until each individual case is satisfied. Excellent communication skills to handle various customers' personalities. JOB RESPONSIBILITIES: <ul><li>Must have the ability to continually focus on all areas of a project or task, no matter how small and complete in a timely manner. Strong attention to detail required. </li><li>Extensively research individual customer past due accounts in efforts to resolve.</li><li>Accurate posting of fees and maintenance of assigned customer accounts.</li><li>Handle inbound and outbound calls in a professional and courteous manner.</li><li>Negotiation skills for our payment arrangements policy.</li><li> Provides proactive information to Manager when issues arise, by identifying the root cause and provide recommendations on an action plan to follow. </li><li>Schedule auto dialer for residential and commercial calls.</li><li>Learn and utilize our customer database Trux.</li><li>Provide weekly reports utilizing Excel. Must be proficient in Excel.</li><li>Cross -train in accounts receivables and other tasks as assigned.</li><li>Assist with unclaimed property research for customer refunds.</li><li>Use of analytical skills to locate misapplied payments and customer discrepancies. Must enjoy problem solving.</li><li>Collection efforts on accounts in Foreclosure.</li><li>Process aging accounts to 3rd party collections. Accurately maintain collections tracker.</li><li>Process timely and accurate filing of civil complaints.</li><li> With training, prepare judgment paperwork for enrollment and/or writ of execution.</li><li> With training, in rare occasions, attend and professionally represent at Magistrate District Court hearings when needed. (during workday).</li></ul> WHAT WE'D LIKE YOU TO HAVE: <ul><li>Must enjoy research to locate needed data.</li><li>Strong verbal and written communication skills</li><li>Proficient skills in Microsoft Office, including Word, Excel and Outlook required.</li><li>Cash Management</li><li>AR/Banking Experience</li></ul> Apply today and Connect with Your Future! We offer excellent benefits including medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement. Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

Credit and Collections Specialist

Macrise Tech Solutions

We are seeking a meticulous and proactive Medical Billing &amp; Collections Specialist to join our healthcare revenue cycle team. This role involves preparing precise insurance claims, managing patient billing, overseeing accounts receivable, and ensuring timely reimbursement from payers. The ideal candidate will have strong analytical skills, keen attention to detail, and excellent communication abilities to collaborate effectively with patients, insurance providers, and internal staff. By supporting accurate billing and efficient collections, this specialist will help maintain smooth financial operations and optimize cash flow.Key ResponsibilitiesMedical Billing<ul><li>Prepare and submit accurate insurance claims and patient invoices on time.</li><li>Review claims for accuracy, proper coding, and compliance with payer and regulatory guidelines.</li><li>Maintain organized and up-to-date billing records within the practice management system.</li><li>Process payments, adjustments, and credit memos accurately.</li><li>Regularly update patient demographics and insurance information.</li><li>Generate monthly billing statements and tailored Revenue Cycle Management (RCM) reports.</li><li>Assist the accounting team with reconciliations and month-end reporting.</li><li>Identify process gaps and suggest workflow improvements to enhance billing accuracy and efficiency.</li></ul>Collections<ul><li>Proactively follow up on unpaid insurance claims and patient balances to ensure timely payments.</li><li>Monitor and manage Accounts Receivable (A/R) aging reports, prioritizing overdue accounts.</li><li>Communicate with insurance payers to resolve delays, underpayments, or claim denials.</li><li>Address patient billing inquiries professionally and arrange payment plans as needed.</li><li>Collaborate with billing and patient services teams to resolve complex collection cases.</li><li>Maintain detailed records of all collection activities, communications, and follow-ups in the system.</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs70,000.00 per monthAbility to commute/relocate:<ul><li>Wapda Town: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Willing to work the night shift in Wapda Town, Lahore?</li></ul>Experience:<ul><li>Medical Billing: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Collections Associate-Medical Billing

Tabby

<div><h3 class="jobSectionHeader">Description</h3><div> 

 About the Role 
 
 We&rsquo;re on the lookout for a Collections Specialist to join our growing Risk &amp; Collections team in the UAE. If you&rsquo;re passionate about fintech, customer experience, and smart recovery strategies, this is your chance to be part of a company that's reshaping the future of finance.</div><h3 class="jobSectionHeader"> 
Key Responsibilities</h3><div> 
Account Management</div><ul>
<li>Manage delinquent accounts based on segmentation and performance data.</li>
<li>Ensure all collection activities comply with internal policies, audit standards, and UAE regulatory requirements.</li>
<li>Maintain strong governance and control frameworks to minimize risk.</li>
</ul><div> 
Customer Dispute Resolution</div><ul>
<li>Track and resolve customer disputes related to payments or services.</li>
<li>Collaborate with internal teams for timely, fair, and customer-centric solutions.</li>
</ul><div> 
Customer Communication</div><ul>
<li>Ensure effective and professional communication to maximize recoveries while preserving the customer experience.</li>
<li>Handle customer interactions across various digital channels.</li></ul><div></div><h3 class="jobSectionHeader"> 
Skills, Knowledge &amp; Expertise</h3> 
<ul>
<li>
2&ndash;3 years of collections or recovery experience, preferably in digital banking or fintech.</li>
<li>Strong knowledge of UAE regulations and debt collection best practices.</li>
<li>Experience with collection agencies, digital tools, and performance reporting.</li>
<li>Excellent communication, problem-solving, and stakeholder management skills.</li>
<li>Ability to balance empathy with commercial impact in customer conversations.</li></ul> 
<div></div>
<h3 class="jobSectionHeader">
About Tabby</h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money. 
 
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. 
 
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region. 
 
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Collection Specialist

invygo

<div>
 
 About Invygo
 
 
 
 Founded in 2018 and headquartered in Dubai, invygo aims at simplifying the process of getting a car. With the success of our expansion to Saudi Arabia in 2021 and in Qatar in 2023, we have continued to grow our operations.
 
 
 Being the first car subscription app of its kind in the region, we have a proven track record and an in-depth understanding of our customers' mobility needs.
 
 
 Our app enables customers to own or subscribe to a car on a monthly basis without any hassle. Customers can commit for a minimum of 1 month with our monthly plans or 36 months with our Subscribe to Own service.
 
 
 invygo's car subscription service is different from renting or buying a car. We offer the best of both worlds. Unlike renting, we don't require our customers to make a large deposit upfront. They can also choose the exact car model and features they want through our app, a benefit that rental companies don't offer. Buying a car comes with high up-front and maintenance costs, long-term commitment, registration and insurance charges. With invygo's Subscribe to Own plans, our customers pay an all-inclusive fee monthly without the additional paperwork and cost.
 
 
 
 At invygo, we empower our customers to access a car with no deposit or down payment, no long-term commitment, and the option to cancel their monthly subscription plans at any time through our seamless digital platform.
 
 
 
 
 About The Role
 
 
 
 The Cash Collection Specialist is responsible for managing and following up on outstanding customer payments for the KSA market. The role ensures that all dues are collected on time, accurately recorded, and handled professionally while maintaining a positive customer experience.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Customer Payment Follow-up
 </li>
 <li>
 Contact customers with overdue payments via calls, WhatsApp, and emails
 </li>
 <li>
 Remind customers of upcoming due dates and guide them through payment options
 </li>
 <li>
 Escalate delayed or disputed cases to the Supervisor for further action
 </li>
 <li>
 Coordinate with the Force Collection (FC) and Finance teams on non-responsive or default cases
 </li>
 <li>
 Payment Tracking &amp; Reconciliation
 </li>
 <li>
 Maintain an updated tracker for all pending and completed payments
 </li>
 <li>
 Verify payment proofs received from customers before confirming collection
 </li>
 <li>
 Update the system once payments are received and validated
 </li>
 <li>
 Support reconciliation between customer records and finance data
 </li>
 <li>
 Customer Support
 </li>
 <li>
 Provide clear and professional responses to customer payment-related inquiries
 </li>
 <li>
 Support customers with payment links, invoices, or clarifications as needed
 </li>
 <li>
 Ensure all interactions are logged in Freshdesk or the assigned CRM system
 </li>
 <li>
 Reporting
 </li>
 <li>
 Share daily and weekly reports on collection progress and overdue accounts
 </li>
 <li>
 Highlight high-risk customers or repeated payment delays to the Supervisor
 
 
 </li>
 </ul>
 
 Key Metrics (KPIs):
 
 
 
 <ul>
 <li>
 Collection Rate (90% of collected vs. total due)
 </li>
 <li>
 Average Payment Delay (7 Days)
 </li>
 <li>
 Resolution Time for Payment Queries
 </li>
 <li>
 Accuracy of Collection Data Updates (99.9%)
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree
 </li>
 <li>
 2-3 years of experience in customer collections, billing, or customer service
 </li>
 <li>
 Strong communication skills in Arabic and English (spoken and written)
 </li>
 <li>
 Confident in handling customer follow-ups and payment discussions
 </li>
 <li>
 Proficient in Excel/Google Sheets and ticketing systems (e.g., Freshdesk)
 </li>
 <li>
 Organized, detail-oriented, and reliable under pressure
 </li>
 <li>
 Professional and empathetic communication
 </li>
 <li>
 Persistence and results-driven approach
 </li>
 <li>
 High attention to accuracy and data integrity
 </li>
 </ul>
</div>

Cash Collection Specialist - Egypt

Invygo

<div>About invygo
Founded in 2018 and headquartered in Dubai, invygo aims at simplifying the process of getting a car. With the success of our expansion to Saudi Arabia in 2021 and in Qatar in 2023, we have continued to grow our operations.
Being the first car subscription app of its kind in the region, we have a proven track record and an in-depth understanding of our customers' mobility needs.
Our app enables customers to own or subscribe to a car on a monthly basis without any hassle. Customers can commit for a minimum of 1 month with our monthly plans or 36 months with our Subscribe to Own service.
invygo's car subscription service is different from renting or buying a car. We offer the best of both worlds. Unlike renting, we don't require our customers to make a large deposit upfront. They can also choose the exact car model and features they want through our app, a benefit that rental companies don't offer. Buying a car comes with high up-front and maintenance costs, long-term commitment, registration and insurance charges. With invygo's Subscribe to Own plans, our customers pay an all-inclusive fee monthly without the additional paperwork and cost.
At invygo, we empower our customers to access a car with no deposit or down payment, no long-term commitment, and the option to cancel their monthly subscription plans at any time through our seamless digital platform.
About the role<div>
The Cash Collection Specialist is responsible for managing and following up on outstanding customer payments for the KSA market. The role ensures that all dues are collected on time, accurately recorded, and handled professionally while maintaining a positive customer experience. 
Key Responsibilities: 
1. Customer Payment Follow-up 
<ul><li>Contact customers with overdue payments via calls, WhatsApp, and emails.</li><li>Remind customers of upcoming due dates and guide them through payment options.</li><li>Escalate delayed or disputed cases to the Supervisor for further action.</li><li>Coordinate with the Force Collection (FC) and Finance teams on non-responsive or default cases.</li></ul>
2. Payment Tracking &amp; Reconciliation 
<ul><li>Maintain an updated tracker for all pending and completed payments.</li><li>Verify payment proofs received from customers before confirming collection.</li><li>Update the system once payments are received and validated.</li><li>Support reconciliation between customer records and finance data.</li></ul></div><div>
3. Customer Support 
<ul><li>Provide clear and professional responses to customer payment-related inquiries.</li><li>Support customers with payment links, invoices, or clarifications as needed.</li><li>Ensure all interactions are logged in Freshdesk or the assigned CRM system.</li></ul>
4. Reporting 
<ul><li>Share daily and weekly reports on collection progress and overdue accounts.</li><li>Highlight high-risk customers or repeated payment delays to the Supervisor.</li></ul>
Key Metrics (KPIs): 
<ul><li>Collection Rate (90% of collected vs. total due)</li><li>Average Payment Delay (7 Days)</li><li>Resolution Time for Payment Queries</li><li>Accuracy of Collection Data Updates (99.9%)</li></ul></div>
Requirements<ul>
<li>
Bachelor&rsquo;s degree.</li>
<li>2&ndash;3 years of experience in customer collections, billing, or customer service.</li>
<li>Strong communication skills in Arabic and English (spoken and written).</li>
<li>Confident in handling customer follow-ups and payment discussions.</li>
<li>Proficient in Excel/Google Sheets and ticketing systems (e.g., Freshdesk).</li>
<li>Organized, detail-oriented, and reliable under pressure.</li>
<li>Professional and empathetic communication.</li>
<li>Persistence and results-driven approach.</li>
<li>High attention to accuracy and data integrity.</li></ul></div>

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