commercial operations manager

adidas

<div>
 Job Title: CS &amp; Commercial Operations Manager Franchise
 
 
 
 Purpose &amp; Overall Relevance For The Organization
 
 
 
 A diverse role in the heart of the business as interface of adidas regional partners connecting them with internal planning team for a variety of commercial services such as managing partners&rsquo; portfolio from order to cash cycle, sales and operational planning to drive business excellence and brand positioning.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Overlook E2E Order to Cash Cycle Ensuring timely accurate order entry and release, accuracy of product information, stock availability, pricing, trade terms for EMC Franchise Channel
 </li>
 <li>
 Drive customer satisfaction by consistently delivering high quality service and meeting service fulfillment measures as seen by partner&rsquo;s lens.
 </li>
 <li>
 Proactive data analytics on customer behavior trend and out of stock risks taking in account inputs from Demand Planning, Sales, Customer and Service Strategy to ensure efficient order fulfillment.
 </li>
 <li>
 Optimize orders where logistical efficiency is required such as attainment of logistics trade terms (3PL), picking, pallet or vehicle allowances, or journey/route planning requirements exist.
 </li>
 <li>
 Review of order book to ensure customer requested delivery is achieved and supporting order book conversion and OTIF.
 </li>
 <li>
 Manage EX works operations with adidas partners such as
 </li>
 <ul>
 <li>
 compliance with partner&rsquo;s government laws and regulations
 </li>
 <li>
 Prepare and file export documentation PIs, commercial invoices, bills of lading
 </li>
 <li>
 Coordinate with freight forwarders, carriers, and other logistics providers to arrange shipment of goods and monitor shipment progress and resolve any issues that may arise, such as delays, damages, or missing items
 </li>
 </ul>
 <li>
 Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures and programs.
 </li>
 <li>
 Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
 </li>
 <li>
 Support business by working towards both independent and team KPI&rsquo;s to improve business standards, service levels and financial results such as (LC negotiation lead time &ndash; aging credit notes &ndash; order book conversion)
 </li>
 <li>
 Develop and review reports relating to order book KPI&rsquo;s and transactional activities of the team.
 </li>
 <li>
 Manage departmental and business projects / initiatives as required by the department lead.
 </li>
 <li>
 Manage CS and operational efficiencies to a positive and tangible outcome whilst maintaining a strong working relationship.
 </li>
 </ul>
 KPI&rsquo;s:
 
 
 <ul>
 <li>
 Customer satisfaction and engagement
 </li>
 <li>
 Customer Service Excellence (Automation, efficiency)
 </li>
 <li>
 CS SLA &amp; Blueprints.
 </li>
 <li>
 LC Negotiation lead time
 </li>
 <li>
 Credit and Claims resolution lead time
 
 
 </li>
 </ul>
 
 Key Relationships
 
 
 
 Adidas Partners. Sales Team.
 
 
 SCM (Operations, Purchasing, OBF&hellip;). Finance Team.
 
 
 Marketing Team.
 
 
 External Stakeholders (Forwarders, Banks&hellip;).
 
 
 
 Knowledge, Skills And Abilities
 
 
 
 <ul>
 <li>
 Excellent knowledge of Supply Chain and/or Logistics.
 </li>
 <li>
 Minimum 6 years of experience in Customer service/ Exports/ Logistics role.
 </li>
 <li>
 A high level of problem-solving ability.
 </li>
 <li>
 Superior attention to detail and accuracy.
 </li>
 <li>
 Customer Centricity
 </li>
 <li>
 Excellent communication skills and a proven ability to develop long lasting relationships.
 </li>
 <li>
 Experience in working under pressure to meet deadlines and conflicting priorities
 </li>
 <li>
 Strong Microsoft Office skills are essential, PowerPI is a plus.
 </li>
 <li>
 Strong ERP/SAP knowledge an added advantage.
 </li>
 <li>
 Team player with high planning, organizing and reporting abilities.
 </li>
 <li>
 Fluency in Arabic is a must
 </li>
 <li>
 French speaking is an added advantage.
 
 
 </li>
 </ul>
 Requisite Education and Experience / Minimum Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in business administration, logistics, supply chain or a related field
 
 
 </li>
 </ul>
 adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
</div>

Customer Service & Commercial Operations Manager Franchise

STRABAG

<div>
 
 Tasks
 
 
 
 Position Summary: The Commercial Manager is responsible for overseeing the commercial and administrative operations of the project site. This includes managing cost reporting, resource allocation, site-related documentation, and personnel affairs to ensure operational efficiency and commercial control in line with company policies.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Commercial tasks and activities within the framework of day-to-day business as well as decisions arising from contracts with clients and subcontractors.
 </li>
 <li>
 Postings and accruals in preparation for the respective closing dates.
 </li>
 <li>
 Controlling aspects such as setting up projects commercial and administration team which includes interviewing, selection, building teamwork spirit, providing the required training, knowledge, company regulation and procedure as per the CPS, stipulating the tools and equipment to achieve their assignment.
 </li>
 <li>
 Commercial cost controlling for materials, procurement, Quality management, filing system and archiving, LEAN
 </li>
 <li>
 Construction and variation orders supports.
 </li>
 <li>
 Monthly commercial closing, checking cost booked, accruals, stock, performance, outstanding receivable and payment.
 </li>
 <li>
 Handling the subcontractors&rsquo; commercial issues, agreement, invoice, certificate, deductions, final account, alerting commercial risks and opportunities to the project teams and management,
 </li>
 <li>
 Representing the company and participating in meetings and events.
 </li>
 <li>
 Managing connection and liaison with the employer and stakeholders.
 </li>
 <li>
 Managing project&rsquo;s Auditing process with external and internal auditing, cooperating and providing the required data to internal revision auditors.
 </li>
 <li>
 Commercial forecast and follow up to achieve the targets.
 </li>
 <li>
 Communicating with and by BRVZ / Finance controllers for queries, providing details and clarifications, customizing the commercial procedure to suit the project requirement based on size, period, contact value, etc.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Excellent organizational and reporting abilities.
 </li>
 <li>
 High attention to detail and accuracy.
 </li>
 <li>
 Strong leadership and team coordination skills.
 </li>
 <li>
 Proficiency in Microsoft Office and ERP systems.
 </li>
 <li>
 Strong communication and interpersonal skill.
 </li>
 <li>
 Proactively organize cooperation with technical project management
 </li>
 <li>
 Confidence in commercial application programs (AS4U, Invoice, iTwo, QlikView)
 
 
 </li>
 </ul>
</div>

Commercial Manager

Syngenta

<div>Company Description 
Syngenta Group is one of the world&rsquo;s biggest agricultural technology companies, with roots going back more than 250 years. With more than 59,000 employees, operating in more than 100 countries, the company strives to transform food production through Regenerative Agriculture - a science-driven, technology-enabled approach to improve soil, deliver high productivity and high-quality food, help fight climate change and restore lost biodiversity. Syngenta Group, which is registered in Shanghai, China, and has its management headquarters in Switzerland, draws strength from its four business units: Syngenta Crop Protection, headquartered in Switzerland; Syngenta Seeds, headquartered in the United States; ADAMA, headquartered in Israel; and Syngenta Group China. Together, these businesses provide industry-leading ways to serve customers around the world. 
 
Our employees reflect the diversity of our customers, the markets where we operate and the communities which we serve. No matter what your position, you will have a vital role in safely feeding the world and taking care of our planet. Join us and help shape the future of agriculture! 
Job Description 
Role purpose
Leadership<ul><li>
Lead demand planning and forecasting processes for Central Eastern Europe CU ensuring alignment with global standards and driving continuous improvement.</li><li>
This role ensures accurate demand planning to optimize inventory levels, support revenue growth, and enable strategic decision-making across Central Eastern Europe.</li></ul>
Demand planning &amp; forecasting<ul><li>
Directly drive forecasting and demand planning best practice across Central Eastern Europe Commercial Unit.</li><li>
Lead the deployment of the forecasting and demand planning / management processes and capabilities within the Central Eastern Europe, in line with the global target operating model and agreed ways of working, and lead associated change management initiatives.</li><li>
Establish and maintain a robust and efficient Commercial Unit S&amp;OP decision making platform, in line with global guidelines in alignment with Supply Operations Lead.</li><li>
Report and monitor defined regional demand planning / forecasting KPIs and metrics, and proactively recommend and drive improvement initiatives.</li><li>
Actively align the Commercial, Marketing and P&amp;S functions in developing and signing off robust regional 5-year demand plans, in line with the global calendar and strategic goals.</li><li>
Facilitate and support relevant demand / forecasting and S&amp;OP platform activities, providing analytical support to guide decision-making and securing timely input to the global S&amp;OP platform.</li></ul>
Scope<ul><li>
All Syngenta Vegetable Seed crops in Central Easter Europe CU, covering a planning horizon of 3&ndash;48 months.</li></ul>
Accountabilities
Forecast and demand plan development: Monthly (Current Year) and Annual (5 Year)<ul><li>
Lead the monthly Central Eastern Europe demand review process:</li><li>
Coordinate and ensure sales forecasting and demand planning process adherence (timelines, ownership) to the global process and guidelines,</li><li>
Coordinate and manage within Central Eastern Europe CU the monthly and annual forecasting cycles in line with demand planning timelines,</li><li>
Ensure timely submission of Central Eastern Europe CU demand plans in SAP, monitor forecast accuracy, and drive improvement initiatives through variance analysis and KPI reporting,</li><li>
Perform forecast variance analysis and reporting on latest forecast and demand uncertainty (Sales forecast vs SPP Forecast, Last Plan vs SPP Forecast, Previous Last Plan vs Last Plan, etc.),</li><li>
Classify and analyze demand change drivers and assumptions for review and discussion in the commercial unit demand reviews and S&amp;OP; summarize the output to feed the monthly regional demand review process,</li><li>
Manage Commercial Unit demand review process output (minutes and actions) for distribution to commercial unit teams and follow up/close out,</li><li>
Provide reporting and analytics support to the Commercial and Marketing teams for the pre-SPP demand review and monthly S&amp;OP cycle, and any other ad-hoc requests.</li></ul>
Critical success factors &amp; key challenges<ul><li>
Proven leadership ability</li><li>
Excellent communication skills</li><li>
Influencing skills</li><li>
Stakeholder management</li><li>
Change leadership</li><li>
Advanced skills in Excel, Word, PowerPoint and Outlook</li><li>
Advanced analytical skills</li><li>
Operate statistical analysis tools</li></ul> 
Qualifications 
Education: Bachelor&rsquo;s in Business, Economics, Supply Chain, or related field.
Experience:<ul><li>
 3+ years in Demand Planning, Supply Chain, or Commercial Operations.</li><li>
Proven leadership managing S&amp;OP process.</li></ul>
Technical Skills:
<ul><li>ERP systems (SAP), IBP, forecasting processes and tools.</li><li>
IBP-SAP integration and data visualization (Power BI, Tableau).</li><li>
Familiarity with AI-driven forecasting solutions.</li></ul>
Core Competencies:<ul><li>
Advanced analytical and strategic thinking.</li><li>
Strong organizational and prioritization skills under tight deadlines.</li><li>
Excellent communication and stakeholder engagement across diverse teams.</li><li>
Certifications: APICS (CSCP, CPIM, CLDT), ISM (CPSM, APSM).</li></ul> 

Additional Information 
Approximately 15&ndash;20% to engage with commercial unit stakeholders.</div>

Demand Planner Central Eastern Europe

HSE Contractors Inc

JD:Voyage planning, cargo nominations, and laytime/demurrage management.Charter party compliance and freight optimization.Coordination with charterers, brokers, terminals, and LPG traders.Voyage cost control, bunker planning, and commercial KPI reporting.Requirements:Minimum 7&ndash;10 years&rsquo; experience in LPG commercial operations.Strong knowledge of charter parties, laytime, and voyage economics.Experience dealing with LPG traders, brokers, and terminals.Working ConditionsPlace of Employment: Tripoli &ndash; LibyaWorking Hours: Standard office hours, with flexibility as required by fleet operations.Visa &amp; MobilizationVisa Processing and MobilizationIf you're interested send your updated cv via mail - mandatory mention in subject: (position - Expected Salary - Nationality - Notice Period)eslam.sabry@uni-serve.memazen.salah@uni-serve.meJob Type: Full-time

Designated Person Ashore (DPA): Libya

Dammam Airports | مطارات الدمام

<div>
 
 
 Job Purpose
 
 
 
 
 
 
 Lead and manage DACO&rsquo;s General Aviation (GA) commercial operations, ensuring efficient service delivery, revenue generation, and the alignment of GA activities with the overall strategic objectives of DACO. Develop and implement strategies to enhance the customer experience, optimize operational efficiency, increase traffic and drive new business within the GA segment.
 
 
 
 
 
 
 
 
 
 Position Accountability Description
 
 
 
 
 
 
 
 Strategic Leadership:
 
 
 <ol>
 <li>
 Develop and implement strategies to enhance DACO's General Aviation services, ensuring alignment with the organization&rsquo;s commercial and operational goals.
 </li>
 <li>
 Drive revenue growth by identifying and capitalizing on new business opportunities, partnerships, and service enhancements within the General Aviation sector.
 </li>
 <li>
 Manage the coordination of general aviation initiatives to ensure alignment with organizational objectives and regulatory requirements.
 </li>
 <li>
 Establish and monitor Key Performance Indicators (KPIs) to measure the success of GA operations, ensuring continuous improvement and alignment with DACO&rsquo;s strategic objectives.
 </li>
 </ol>
 
 
 Operational Excellence:
 
 
 <ol>
 <li>
 Working closely with DACO Operations, oversee the day-to-day operations of General Aviation services, ensuring efficiency, safety, and compliance with all regulatory requirements.
 </li>
 <li>
 Aligning with DACO Operations team, manage and optimize processes related to customer handling, aircraft parking, fueling, and other GA services to enhance operational efficiency.
 </li>
 <li>
 Coordinate with the Operations team to ensure seamless integration of General Aviation activities with overall airport operations, minimizing disruptions and maximizing service quality.
 </li>
 <li>
 Lead the optimization of turnaround times for General Aviation flights, coordinating with various teams to ensure timely aircraft handling, fueling, and maintenance.
 </li>
 <li>
 Conduct regular audits and inspections of General Aviation facilities and services to ensure compliance with safety standards, regulatory requirements, and operational protocols, addressing any issues promptly to maintain operational integrity.
 </li>
 </ol>
 
 
 
 
 
 Stakeholder Management:
 
 
 
 
 
 <ol>
 <li>
 Build and maintain strong relationships with internal and external stakeholders, including regulatory authorities and industry partners.
 </li>
 <li>
 Engage with key stakeholders including private aircraft operators, charter companies, and FBOs (Fixed Base Operators) to foster strong relationships and ensure satisfaction with DACO&rsquo;s services.
 </li>
 <li>
 Collaborate with internal departments such as Marketing, Finance, and Legal to support GA operations and ensure alignment with DACO's overall goals.
 </li>
 <li>
 Manage external relationships with regulatory bodies, aviation authorities, and industry associations to ensure compliance and to represent DACO&rsquo;s interests in the General Aviation sector.
 </li>
 </ol>
 
 
 Team Leadership and Development:
 
 
 <ol>
 <li>
 Provide guidance and mentorship to the general aviation team, fostering a culture of excellence, accountability, and continuous improvement.
 </li>
 <li>
 Develop training programs to enhance the skills and knowledge of the commercial tendering and contracts team.
 </li>
 <li>
 Set clear performance expectations, provide regular feedback, and support team members to meet their objectives.
 </li>
 </ol>
 
 
 
 
 
 Financial Management:
 
 
 
 
 
 <ol>
 <li>
 Assist in developing and managing the budget for the general aviation department, ensuring efficient allocation of resources.
 </li>
 <li>
 Monitor financial performance, identify cost-saving opportunities, and implement measures to achieve financial targets.
 </li>
 <li>
 Prepare budget reports for review by senior management, providing insights and recommendations for financial planning in commercial tendering and contracts.
 </li>
 </ol>
 
 
 Risk and Compliance Management
 
 
 <ol>
 <li>
 Ensure compliance with all regulatory requirements and industry standards related to commercial tendering and contracts.
 </li>
 <li>
 Develop and lead the implementation of strategies to mitigate risks associated with general aviations and ensure effective contract management.
 </li>
 <li>
 Monitor trends and external factors related to general aviation that may impact DACO&rsquo;s risk profile, providing relevant information to risk owners and executive management.
 </li>
 </ol>
 
 
 Innovation and Continuous Improvement:
 
 
 <ol>
 <li>
 Drive innovation in general aviation through the adoption of new technologies and best practices.
 </li>
 <li>
 Continuously assess and improve processes to enhance efficiency and effectiveness.
 </li>
 <li>
 Encourage a culture of continuous improvement, actively seeking feedback and implementing ideas for enhancement.
 </li>
 </ol>
 
 
 
 
 
 
 
 
 Education Requirement
 
 
 
 Bachelor&rsquo;s degree: Aviation Management, Business Administration, or a related field.
 
 
 
 
 
 
 Relevant Experience
 
 
 
 Minimum 8 years of total experience in in General Aviation or airport operations, or a related field, with a significant portion in a management or leadership role.
 
</div>

Head of General Aviation

Commercial Operator (LPG)

Emirates Flight Catering

<div>
 
 
 Job Purpose:
 
 
 
 The role will lead in developing and implementing the outlet &amp; F&amp;B Commercial Operations strategy and revenue opportunities for EKFC. This role will be responsible for developing, planning and overseeing the overall catering requirements and operations to achieve customer satisfaction, business growth and revenue targets.
 
 
 
 Key Results Area:
 
 
 
 
 
 <ol>
 <li>
 Lead and manage the food and beverage operation in outlets to ensure the best results for EKFC.
 </li>
 <li>
 Support the AVP on the creation and roll out of company strategy considering specific product ideas whilst leveraging the current EKFC assets.
 </li>
 <li>
 Lead on the catering, laundry and any other rate card service provision for EKFC.
 </li>
 <li>
 Develop and implement the standards expected for the provision of catering to each outlet working in conjunction with the department.
 </li>
 <li>
 Work to determine the workforce and meal solutions that will enable us to maximise revenue opportunity for EKFC.
 </li>
 <li>
 Act as the representative of EKFC to establish and maintain high-level relationships with potential clients and key customers to promote and secure future/repeat business.
 </li>
 <li>
 Provide and support reporting on catering activity at site throughout all phases of planning, mobilisation and operational delivery.
 </li>
 <li>
 Optimise the efficiency of all resources thereby maximising profitability from all F&amp;B assignments.
 </li>
 <li>
 Manage by leading, guiding, motivating and developing the team so that the team collectively achieves the agreed targets.
 </li>
 <li>
 Communicate directly with potential customers in selling EKFC products and services while negotiating contract terms, keeping in mind overall profitability.
 </li>
 <li>
 Motivate team members and identify opportunities for participating in change initiatives, programmes and projects, taking into account international best practices, improvement of business processes, cost reduction and productivity improvement.
 </li>
 </ol>
 
 
 
 
 
 
 
 
 Education Qualification:
 
 
 
 a) Bachelor*s Degree in Culinary or Business Administration is desirable (must have)
 
 
 
 
 
 
 Work Experience:
 
 
 
 a) Years of Experience: Minimum 8 years of relevant experience in F&amp;B field
 
 
 b) Area of Experience: Experience of senior management in Catering at a major event/environment is essential
 
 
 
 
 
 
 Skills:
 
 
 
 
 
 <ul>
 <li>
 Experience of leading a team to deliver to tight and immovable deadlines
 </li>
 <li>
 Project management skills and experience of creating operational solutions
 </li>
 <li>
 Experience of influencing stakeholders
 </li>
 <li>
 Experience of budget control and developing and delivering to service specifications
 </li>
 <li>
 Ability to manage a number of different commercial models within the event
 </li>
 <li>
 Proven communication skills and ability to deliver quality written reports and presentations
 </li>
 <li>
 Accustomed to working with a high level of corporate and public scrutiny
 </li>
 <li>
 Ability to work and manage multiple nationalities
 </li>
 <li>
 Experience working and dealing with VIP/IPP guests
 </li>
 <li>
 Open, with high integrity and a positive can-do attitude
 </li>
 <li>
 Good negotiation and relationship management skills
 </li>
 <li>
 Ability to coordinate numerous and varied suppliers and contractors across different operations
 </li>
 <li>
 Ability to assimilate with other department owners to ensure an integrated approach to planning
 </li>
 <li>
 Knowledgeable about major event*'related catering matters
 </li>
 <li>
 Pragmatic and practical with a clear eye on solutions
 </li>
 <li>
 Prepared to take accountability and make decisions
 </li>
 <li>
 Good influencer and communicator
 </li>
 <li>
 Demonstrates an ability to deliver excellent results
 </li>
 <li>
 Flexible and adaptable through organisational growth
 </li>
 <li>
 Resilient and positive through change
 </li>
 <li>
 Approachable and friendly
 </li>
 <li>
 Ability to promote and foster a team culture where values such as excellence, hard work, service to stakeholders, honesty, integrity and achievement are paramount
 </li>
 </ul>
 
 
</div>

SR. FnB MANAGER

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