commercial operations manager

Tabby

<div><h3 class="jobSectionHeader">Description</h3><div> 
The Revenue Operations Manager is a senior individual contributor and operational leader responsible for the design, execution, and continuous improvement of revenue-generating systems across the full customer lifecycle from lead to close to retention and expansion. This role sits at the intersection of Sales, Account Management, Marketing, Finance, and Product, serving as the connective tissue that enables scalable, data-driven revenue growth. 
</div><div>
 
You will own the revenue operations strategy and infrastructure, not just support it. This means leading cross-functional initiatives, shaping tooling decisions, and influencing how the business measures and optimizes commercial performance.</div><h3 class="jobSectionHeader"> 
Key Responsibilities</h3> 
<ul>
<li>
Own end-to-end revenue performance reporting across the full funnel: pipeline generation, conversion, merchant onboarding, retention, and expansion revenue.</li>
<li>Design and maintain executive-level dashboards and reporting frameworks that surface actionable insights for senior leadership and the Board.</li>
<li>Lead quarterly and annual revenue planning cycles, including capacity modeling, pipeline coverage analysis, and forecast accuracy reviews.</li>
<li>Proactively identify revenue risks, trends, and growth opportunities through structured analysis, and make strategic recommendations to leadership.</li>
Define and govern the company's revenue metrics taxonomy, ensuring consistent definitions and reporting standards across BD, AM, Finance, and Product. 
<li>
</li></ul><ul><li>Own the operational design and continuous improvement of go-to-market processes across Business Development and Account Management functions.</li>
<li>Lead the development and rollout of scalable playbooks, SOPs, and operational frameworks that improve team efficiency and performance consistency.</li>
<li>Partner with BD and AM leadership to identify structural bottlenecks, design solutions, and drive implementation across teams.</li>
<li>Oversee lead allocation strategy, routing logic, and pipeline governance, ensuring optimal coverage, speed-to-contact, and conversion across all channels (inbound, channel partnerships, referrals, and internal transfers).</li>
Lead territory design, segmentation strategy, and capacity planning in partnership with BD leadership. 
<li>
</li>
</ul><ul><li> 
Define and govern operational standards across the Account Management function, including performance tracking frameworks, health scoring, and renewal/expansion pipeline visibility.</li>
<li>Lead operational initiatives that improve AM efficiency, client retention outcomes, and expansion revenue performance.</li>
<li>Own bandwidth management and internal transfer processes to ensure optimal resource allocation across AM teams.</li>
Partner with AM leadership to build structured QBR and performance review cadences. 
<li>
</li></ul><ul><li>Own the strategy, governance, and ongoing optimization of the CRM and broader revenue tech stack.</li>
<li>Lead CRM architecture decisions including workflow automation, pipeline configuration, data modeling, and integration with adjacent tools (marketing automation, BI, finance systems).</li>
<li>Define and enforce data quality standards, field governance, and pipeline hygiene requirements across all revenue teams.</li>
<li>Evaluate, onboard, and embed new revenue tooling, managing vendor relationships and change management internally.</li>
Drive adoption across BD and AM through structured enablement programs and accountability frameworks. 
<li>
</li></ul><ul><li>Serve as the primary RevOps stakeholder in cross-functional initiatives involving Product, Finance, Risk, Marketing, and Partnerships.</li>
<li>Lead the operational design for new channel partnerships, product launches, and market expansions, translating strategic intent into executable operational plans.</li>
<li>Represent Revenue Operations in leadership forums, contributing to company-wide planning and prioritization decisions.</li>
Manage operational dependencies across merchant onboarding, product integrations, and partner go-lives, ensuring timely and high-quality execution. 
<li>
</li></ul><ul><li>Mentor and develop junior members of the Revenue Operations function, building team capability and operational maturity over time.</li>
<li>Champion a culture of structured problem-solving, data-driven decision making, and continuous improvement across commercial teams.</li>
<li>Contribute to the long-term build-out of the RevOps function, including headcount planning, process maturity roadmaps, and tooling strategy.</li></ul> 
<div></div>
<h3 class="jobSectionHeader">
Skills, Knowledge &amp; Expertise</h3> 
<ul>
<li>
4 to 8 years of progressive experience in Revenue Operations, Sales Operations, or Commercial Strategy roles, with at least 2 years in a senior or lead capacity</li>
<li>Demonstrated ownership of CRM platforms at an administrative or architectural level (Salesforce, Pipedrive, HubSpot, or equivalent)</li>
<li>Strong command of revenue analytics including pipeline modeling, forecasting, funnel analysis, and cohort reporting</li>
<li>Experience partnering directly with VP/C-suite stakeholders and translating business strategy into operational execution</li>
<li>Advanced proficiency in data tools: Google Sheets/Excel at a minimum; SQL and BI tools (Looker, Tableau, Metabase, or similar) strongly preferred</li>
<li>Proven ability to lead cross-functional projects with multiple senior stakeholders</li>
Exceptional analytical thinking, structured communication, and executive-level presentation skills 
<li>
</li></ul><ul><li>Experience in fintech, payments, BNPL, lending, or marketplace business models</li>
<li>Hands-on experience with CRM automation, workflow logic, and API integrations</li>
<li>Background in revenue forecasting, quota setting, or incentive compensation design</li>
<li>Experience building or scaling a RevOps function from an early stage</li>
Exposure to GTM strategy, market expansion, or channel partnership operations 
<li>
</li></ul><ul><li>Quality, accuracy, and timeliness of revenue reporting and forecasting</li>
<li>Pipeline health and coverage ratios across BD and AM</li>
<li>CRM data integrity scores and adoption rates across commercial teams</li>
<li>Speed and efficiency of lead-to-close and onboarding processes</li>
<li>Measurable impact of operational improvements on revenue team productivity</li>
<li>Cross-functional initiative delivery against scope, quality, and timeline</li>
<li>Growth and capability development of junior RevOps team members</li></ul> 
<div></div>
<h3 class="jobSectionHeader">
About Tabby</h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money. 
 
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. 
 
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region. 
 
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Commercial Operations Manager I

IDEX Corporation

<div>If you&rsquo;re looking for a special place to build or grow your career, you&rsquo;ve found it. Whether you&rsquo;re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.
This is a REMOTE position with some travel.
The Manager, Commercial Execution owns the commercial operating system for the Global Semiconductors business. This role ensures that all customer requests including RFQs, quotes, orders, and programs, are processed through a disciplined, prioritized, and reliable system that improves response time, protects engineering capacity, and removes friction from the sales organization.
This position serves as the commercial control tower, owning commercial KPIs, funnel discipline, and operating cadence across Sales, Engineering, Operations, and Inside Sales. The role defines and enforces the metrics, dashboards, and prioritization logic that govern commercial execution, while removing friction from Sales, protecting Engineering capacity, and improving customer response time and reliability.
While the role does not directly manage Inside Sales or Customer Support teams, it has enterprise authority to set priorities, enforce processes, and redirect work to ensure consistent performance across all sites and regions.
Key Responsibilities:
<ul><li>Commercial Intake, Funnel &amp; KPI Ownership:</li></ul>
<ul><li>Help manage the end‑to‑end commercial funnel, including RFQ intake, triage, classification, prioritization, and throughput</li>
<li>Help define, track, and enforce commercial KPIs</li>
<li>Help analyze and run the commercial operating cadence, including funnel reviews, prioritization forums, and performance reporting</li>
<li>Own commercial tracking tools and ensure alignment with CRM systems</li>
</ul><ul><li>Commercial Governance &amp; Gating:</li></ul>
<ul><li>Enforce formal Go / No‑Go decisions prior to engineering or applications engagement</li>
<li>Ensure commercial and technical requirements are clearly defined before work begins</li>
<li>Protect engineering and applications capacity through disciplined intake and prioritization</li>
</ul><ul><li>Deal &amp; Program Execution:</li></ul>
<ul><li>Serve as the central coordination point for major and complex customer RFQs and programs</li>
<li>Align Sales, Business Lines, Engineering, Operations, and Inside Sales around execution priorities</li>
<li>Ensure timely, accurate, and consistent customer responses across the commercial lifecycle</li>
<li>Set priorities, workflows, and performance standards for Inside Sales and Customer Support teams</li>
</ul>Preferred Knowledge Base:
MEDDIC Processes | Semiconductor Industry Experience | Sales KPI and Funnel Analytics | Cross-regional and cross-functional experience | Manufacturing Workflow | CRM Systems |
Qualifications:
<ul><li>Education: Bachelor's required and advanced degree preferred</li></ul>
<ul><li>Experience: 10+ years of experience in commercial operations, deal desk, program management, or complex B2B sales execution</li></ul>
<ul><li>Strong experience owning KPIs, funnels, and operating cadence in a cross-functional environment</li></ul>
<ul><li>Ability to drive results in a matrix organization and enforce priorities without direct line management</li></ul>
<ul><li>Experience operating across Sales, Engineering, Operations, and Customer Support in engineered or configurable product environments</li></ul>
<ul><li>Excellent analytical, organizational, and communication skills</li></ul>
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
Total Rewards
The compensation range for this position is $0.00 - $0.00, depending on experience. This position may be eligible for performance based bonus plan.
Benefits Package
Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefits-and-rewards/
IDEX is an Equal Opportunity Employer . IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
This posting is for an existing vacancy.
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Artificial intelligence is not used to screen, assess or select applicants.
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Job Family: Business Development
Business Unit: CVI</div>

Manager Commercial Execution

Siemens Energy

<div>A Snapshot of Your Day
The Internal Proposal Manager is responsible for coordinating, preparing, and governing competitive, accurate, and executable proposals from the factory to support the Business Development Manager and the US Sales organization. The role ensures that all offers fully reflect factory capabilities, cost structures, lead times, and risk standards while enabling Sales to pursue market opportunities effectively.
The position acts as the single point of contact within the factory for proposal related activities and ensures disciplined execution from bid phase through order handover. 
How You&rsquo;ll Make an Impact<ul><li>
Own the factory quotation and proposal process, translating customer and sales requirements into accurate, compliant technical and commercial bid packages.</li><li>
Coordinate cross‑functional factory inputs (Engineering, Supply Chain, Planning, Manufacturing, Quality, Finance) to align scope, cost, schedule, capacity, and execution constraints.</li><li>
Manage proposal timelines, internal bid reviews, and closure of technical and commercial open points to ensure on‑time, high‑quality submissions.</li><li>
Consolidate and validate costing, assumptions, and exclusions; support Sales with scenario comparisons, trade‑off analysis, and cost transparency.</li><li>
Govern margin protection through consistent costing methodologies, deviation control, and structured approval processes.</li><li>
Assess execution feasibility and risks (capacity, lead times, materials, engineering workload), ensuring mitigation actions and policy compliance prior to submission.</li><li>
Lead handover from proposal to execution, ensuring assumptions, clarifications, and commitments are clearly transferred to enable smooth manufacturing execution.</li></ul> 
What You Bring<ul><li>
Bachelor&rsquo;s degree in Engineering, Business, or a related field, with 8+ years of experience in proposals, commercial operations, project execution, or sales support within a manufacturing, industrial, or engineered‑products setting.</li><li>
Minimum 3 years of people leadership experience</li><li>
Strong understanding of factory operations, engineered products, and execution constraints across the value chain.</li><li>
Demonstrated commercial and analytical acumen, with a focus on cost control, margin optimization, and risk management.</li><li>
Proven ability to coordinate effectively in cross‑functional, matrixed environments.</li><li>
Excellent communication skills with the ability to influence decisions and challenge assumptions using data and facts.</li><li>
Candidates must be willing to relocate to Charlotte, NC if not already based in the area (relocation assistance can be provided).</li><li>
Applicants must be legally authorized to work in the U.S. without current or future employer-sponsored work authorization. Internal employees with current US visa sponsorship may be considered</li></ul> 
About the Team
At Charlotte Power Transformers, you&rsquo;ll be part of a team that is passionate about making a difference in the energy sector. We offer a competitive salary, comprehensive benefits, and opportunities for professional growth and development. Be a part of our mission to deliver superior transformer solutions to the world. 
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo 
Rewards<ul><li>
Career growth and development opportunities</li><li>
Supportive work culture</li><li>
Company paid Health and wellness benefits</li><li>
Paid Time Off and paid holidays</li><li>
401K savings plan with company match</li><li>
Family building benefits</li><li>
Parental leave</li></ul> 
Jobs &amp; Careers: https://jobs.siemens-energy.com/jobs</div>

Internal Proposal Manager - Large Power Transformers

Magnet

<div>
 
 
 Employer Overview
 
 
 
 A fast-growing international digital marketplace dedicated to transforming the second-hand fashion ecosystem and promoting sustainable, circular commerce. The platform enables individuals to buy and sell pre-loved items through a trusted peer-to-peer model, making fashion more accessible while supporting communities and encouraging environmentally responsible consumption.
 
 
 
 
 
 
 Job Summary
 
 
 
 The Market Launcher/ Launch Manager will play a key role in establishing and growing marketplace operations in Egypt and the UAE. This role focuses on building the initial supply ecosystem, developing strategic partnerships, and setting up operational and logistics infrastructure to support successful market entry and long-term scalability.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Recruit and onboard the first wave of sellers in Egypt and the UAE through local resellers, thrift communities, and second-hand ecosystems to establish supply-side growth.
 </li>
 <li>
 Act as the primary point of contact for sellers during the launch phase, understanding their needs and building strategies to improve engagement and retention.
 </li>
 <li>
 Identify, evaluate, and negotiate partnerships with last-mile delivery providers in Egypt and the UAE aligned with the company&rsquo;s C2C shipping model.
 </li>
 <li>
 Lead logistics setup in both markets, including partner onboarding, platform integration, COD reconciliation, SLA definition, and performance monitoring.
 </li>
 <li>
 Track logistics performance metrics such as delivery success rate, COD rejection rate, transit time, and shipment cost, driving continuous operational improvements.
 </li>
 <li>
 Support the setup of local legal entities by coordinating with legal advisors and facilitating HQ-led processes.
 </li>
 <li>
 Assist HQ in navigating local regulatory requirements, including consumer protection, data privacy, and e-commerce regulations.
 </li>
 <li>
 Establish relationships with relevant authorities and support compliance initiatives within the market.
 </li>
 <li>
 Contribute to developing localized customer support processes and workflows.
 </li>
 <li>
 Collaborate with the marketing team to analyze the competitive landscape and identify opportunities for market growth.
 </li>
 </ul>
 
 
 
 
 
 Minimum Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, or a related field.
 </li>
 <li>
 6&ndash;8 years of experience in business development, logistics, commercial operations, or marketplace operations.
 </li>
 <li>
 In-depth knowledge of Egypt's last-mile delivery ecosystem; ability to reach key players, understand capabilities, and structure and negotiate partnerships.
 </li>
 <li>
 Comfortable operating at the intersection of strategy and hands-on execution, managing multiple work streams without a local team.
 </li>
 <li>
 Familiarity with legal, regulatory, or compliance processes in Egypt.
 </li>
 <li>
 Strong communication and relationship-building skills.
 </li>
 <li>
 Strategic thinking with a hands-on execution mindset.
 </li>
 <li>
 Problem-solving and negotiation skills.
 </li>
 <li>
 Strong stakeholder management capabilities.
 </li>
 <li>
 Knowledge of last-mile delivery partnerships and logistics operations.
 </li>
 <li>
 Ability to track and analyze operational KPIs and performance metrics.
 </li>
 <li>
 Understanding of regulatory and compliance considerations in e-commerce environments.
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
 </li>
 <li>
 Familiarity with CRM tools, marketplace platforms, or operational tracking systems is a plus.
 </li>
 <li>
 Fluent in English for daily collaboration with the remote, international HQ team.
 </li>
 <li>
 Ability to operate independently and build processes from the ground up.
 </li>
 </ul>
</div>

Launch Manager

Metropolis

<div><h3 class="jobSectionHeader">Who we are</h3>

The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy &mdash; a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn't coming; it's here, and we need builders, innovators, and problem solvers to help us create it.
<h3 class="jobSectionHeader">
Who you are</h3>

Metropolis is seeking a Manager, Strategic Operations to serve as the operational hub of the Chief Commercial Officer's office. You are a high-EQ professional who protects the CCO's time and extends their reach across the organization by ensuring people and processes run with absolute precision. As a trusted partner and the single point of contact for executive leadership coordination, you will manage complex governance, administrative operations, and strategic initiatives to ensure the office moves at the speed of our AI-first environment.
<h3 class="jobSectionHeader">
What you'll do</h3>
<ul><li>Own preparation logistics for regular cadence meetings, including developing presentations, pulling materials, and managing agenda inputs</li>
<li>Support town hall preparation by coordinating slides, timing, and communication logistics</li>
<li>Coordinate with the VP of Strategic Initiatives and commercial leadership on cross-functional meeting preparation</li>
<li>Manage distribution lists and communication infrastructure for the Operations and Commercial leadership teams</li>
<li>Lead the Annual Meeting prep calendar by coordinating calls, materials, and communications across contributing stakeholders</li>
<li>Represent the CCO's office in weekly company-wide syncs to ensure operations inputs are captured and actioned</li>
<li>Manage recurring commission audit processes in Salesforce and coordinate with SVP-level leaders on data accuracy</li>
<li>Lead monthly operational coordination calls to drive readiness among market leads and commercial stakeholders</li>
<li>Oversee vendor relationships with strategic partners and manage the employee recognition program for the operations team</li>
<li>Default to AI tools for drafting communications, managing inbox triage, and summarizing meeting outputs to improve office workflows</li>
</ul><h3 class="jobSectionHeader">What we're looking for</h3>
<ul><li>6+ years of experience in a strategic program management, consulting, operations coordination, or similar role</li>
<li>Exhibit exceptional organizational skills with a strong bias for action and the ability to close loops independently</li>
<li>Demonstrate high EQ and professional maturity when interacting with C-suite leaders, investors, and external partners</li>
<li>Navigate ambiguity comfortably and make sound judgment calls without complete information</li>
<li>Maintain strict discretion with confidential information regarding senior leadership</li>
<li>Operate with technical proficiency in Google Workspace or Microsoft 365</li>
<li>Use AI productivity tools such as Claude, ChatGPT, or Gemini to improve executive support workflows</li>
<li>Identify opportunities to pilot and implement new AI tools to reduce manual overhead</li>
<li>Act as a reliable point of contact for ELT assistants to ensure the scheduling ecosystem runs smoothly</li>
<li>Ability to represent the CCO's office independently to ensure governance processes run on time</li>
</ul><h3 class="jobSectionHeader">While not required, these are a plus:</h3>
<ul><li>Experience supporting a CCO, COO, or equivalent executive leader</li>
<li>Familiarity with Salesforce</li>
<li>Experience in the parking, real estate, or technology industries</li>
<li>Demonstrated experience using AI to specifically improve executive support workflows</li>
</ul>
4 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is $120,000.00 USD to $150,000.00 USD annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one component of Metropolis' total compensation package, which may also include access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, a lucrative stock option plan, bonus plans, and more. #LI-CH1 #LI-Onsite<div>
Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.</div></div>

Manager, Strategic Operations

koinz

<div>Koinz is Saudi Arabia&rsquo;s leading social food ordering experience &mdash; the app that transforms everyday coffee and dining into a fun, rewarding, and shareable lifestyle. 
 
With 2.7M+ signups, Koinz is more than a loyalty app &mdash; it&rsquo;s where Gen Z and young consumers discover brands, earn rewards, share experiences, and make food social. 
 
Your mission is shaping own the end-to-end success of Koinz's brand partners &mdash; from activation through to sustained GMV growth and loyalty program performance. 
What You&rsquo;ll Own<ul><li>
Identify and develop new revenue streams within the merchant portfolio including upsell opportunities, premium programme tiers, and commercial partnerships that extend beyond the core platform offering</li><li>
Conduct structured, data-driven analysis of merchant behaviour, category trends, and portfolio performance.</li><li>
Define and maintain the merchant performance framework, including success metrics, health scoring, and intervention protocols</li><li>
Drive GMV growth across the brand portfolio through loyalty programme optimisation, campaign activation, and pickup order volume improvement</li><li>
Monitor portfolio health through a structured performance dashboard and lead escalation processes for at-risk accounts</li><li>
Lead and coach two Account Management teams.</li><li>
Establish team targets aligned to company GMV and retention objective</li><li>
Conduct regular pipeline reviews and performance rhythms across the account management function</li><li>
Partner with Product to channel merchant feedback into platform development priorities</li><li>
Coordinate with Sales and BD to ensure a structured brand onboarding and account handover process</li></ul>
Who You Are<ul><li>
8+ years of experience in account management or commercial operations within a technology platform or marketplace</li><li>
Minimum 2&ndash;3 years in a people management capacity, with demonstrated experience leading team leads or managers</li><li>
Proven record of driving measurable commercial growth across a managed portfolio</li><li>
Experience in F&amp;B, retail, or loyalty platforms is an advantage</li></ul> 

NY8BRWAzlK</div>

Merchant Performance Manager

Alexion Pharmaceuticals

<div><div><div>Location: Boston, United States
</div><div>Job reference: R-249691</div>
<div>Date posted: 04/08/2026</div>
</div><div>This is what you will do:
The Associate Director, Sales Operations and Business Insights will play a critical role in the success of Alexion&rsquo;s US business and the Commercial Operations organization. This individual will develop and lead processes that drive Commercial Insights, Business Informatics, Sales Excellence and Marketing Excellence in the US Market. Additional responsibilities will include ensuring that consistent and high-quality business operations support is provided to multiple stakeholders such as US Business Unit and Marketing Leaders. This role will participate in strategy development and be responsible for implementation of US Commercial Operations initiatives.
You will be responsible for:
The Associate Director will also be involved in some Strategic projects which will build on their existing skillset and will provide opportunities for further development.
Specifically, the position will entail the following responsibilities:<ul><li>
Provide support to US Commercial Operations team ensuring activities are aligned with Commercial objectives</li><li>
Conduct analysis of sales data and activity data as well as integrating data on all relevant KPIs/metrics to uncover business drivers &amp; barriers and identify trends</li><li>
Be a Strategic Partner to the brand teams and actively participate in their brand team meetings, and integrate ways of working with commercial operations colleagues.</li><li>
Undertake analytics on sales force activity to provide insights on a regular basis.</li><li>
Assess effectiveness of targeting and effort allocation in order to make recommendations to increase effectiveness</li><li>
Play a key role in preparation of and during the Quarterly Business Reviews and Monthly Business Reviews (national and subnational)</li><li>
Provide robust Sales and Marketing Insights by leveraging internal/external data sources, and AZ ChatGPT as appropriate, and providing access to this information via dashboards, reports and Marketing tools.</li><li>
Make recommendations for system changes in the CRM system to support sales and marketing activities</li><li>
Provide support and recommendations for sales force size, structure and alignments</li><li>
Collaborate and partner with Senior Leaders in the US Business Unit, Market Access and Diagnostics, Medical, Logistics, Pharmacovigilance, Regulatory, Compliance, and Finance to support the achievement of strategies, key objectives and business needs in a compliant way.</li><li>
Provide operational and analytical support for marketing programs such as speaker programs and related marketing events.</li><li>
Facilitate a culture of planning and project management, using consistent tools and approaches and ensure that work is tracked, prioritized and resourced effectively.</li><li>
Maintain a compliant mindset to ensure all operational tasks are compliant and that appropriate analyses are performed to evaluate performance.</li></ul>
You will need to have:<ul><li>
Bachelor&rsquo;s degree in a relevant field,</li><li>
6 years in pharmaceutical/biotech industry with commercial experience in market research, sales, sales leadership, marketing, and business operations, informatics and analytics</li><li>
Broad experience and demonstrated skills including US market experience, project management, negotiation, advanced experience in statistical analysis, excellent oral and written communication and presentation skills</li><li>
Proven experience with CRM, alignment and analytical applications</li><li>
Experience with external data such as claims data, EMR and 3rd party practitioner data</li><li>
The duties of this role are generally conducted in an office environment. As is typical of an office-based role, employees must be able, with or without an accommodation to: use a computer; engage in communications via phone, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hours.</li></ul>
We would prefer for you to have:<ul><li>
MBA or advanced quantitative discipline degree</li><li>
Prior experience in rare disease</li></ul>
The annual base pay (or hourly rate of compensation) for this position ranges from $147,908 to $221,862. Our positions offer eligibility for various incentives&mdash;an opportunity to receive short-term incentive bonuses, equity-based awards for salaried roles and commissions for sales roles. Benefits offered include qualified retirement programs, paid time off (i.e., vacation, holiday, and leaves), as well as health, dental, and vision coverage in accordance with the terms of the applicable plans.
Date Posted
08-Apr-2026
Closing Date
21-Apr-2026
Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.</div></div>

Associate Director, US Sales Operations and Business Insights – Rare Bone and Endocrine Disorders

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