community association manager

FirstService Residential

<div><p><b>Description</b><br>
</p><br>
<b>Job Overview:</b><br>
As a Community Association Manager, you will provide strong leadership and strategic direction on behalf of the Board of Directors and FirstService Residential. In this role, you&rsquo;ll oversee all aspects of community operations while upholding the mission and vision of both the Board and the community. The Community Manager serves as the primary point of contact, ensuring effective communication, operational efficiency, and strong oversight of staff and resources. You will be responsible for the day-to-day management of the association, maintaining legal compliance, and delivering exceptional service to residents.<br>
<br>
<b>Your Responsibilities:</b><ul><li>
Provide leadership and direction in the development of short-term and long-range plans. Develop recommendations for goals and action plans to achieve Board objectives. Lead annual goal setting.
</li></ul><ul><li>Review organization structure, job descriptions, and functions. Make recommendations to the Board as to any potential changes.
</li><li>Partner with public, private and volunteer organizations to provide community services when necessary.
</li><li>Support the activities of the various Board sub-committees.
</li><li>Knowledge of all Community Governing documents. Provide recommendations on revisions.
</li><li>Continual process of seamless connection between the Board of Directors and committees.</li></ul><ul><li>
Provide community leadership and guidance to ensure that the needs or desires of the homeowners are being addressed.
</li><li>In partnership with the Board, create, or cause to be created, and implement the annual working budget, subject to approval by the Board of Directors.
</li><li>Monitor and report on the monthly financial position of the association.
</li><li>Provide leadership to each meeting involving the Board of Directors in terms of agenda support and written and oral reports. Summarize the priorities of each meeting with appropriate follow up.</li><li>
Recruit, hire, train and supervise all community staff in accordance with the documented management plan, if applicable.
</li></ul><ul><li>Work closely with local emergency organizations to maintain established emergency and community evacuation plans as appropriate.
</li><li>As appropriate, confer with other departments, divisions and outside agencies, including community groups and organizations. Identify, develop and implement programs to meet community needs.
</li><li>Assess and monitor community needs: identify opportunities for improving service delivery methods and procedures and developing new programs. Implement programs or improvements.
</li><li>Attend and participate in professional group meetings. Stay abreast of new trends and innovations in the fields of community management and community programming.
</li><li>On-site visibility throughout the common areas and facilities.
</li></ul><ul><li>Understanding of all agreements for corporate implementation.
</li><li>Ensure adherence to master calendar, maintenance calendar, association budgets and subsidy program.
</li><li>Review corporation policies on an ongoing basis to ensure compliance with civil code, declaration and other requirements of governing institutions.
</li><li>Perform building inspections of interior and exterior of property and prepare action plan for opportunities.
</li><li>Shall at all times ensure due diligence for the protection of client&rsquo;s funds, property and assets against all reasonably foreseeable contingencies or losses.</li><li>
Regular attendance and punctuality</li></ul><br>
<br>
<b><i> </i></b><br>
<b>Skills &amp; Qualifications:</b><ul><li>
Bachelor's degree in business or related field from an accredited college or university, and three years&rsquo; experience in Property Operations, Hospitality or Construction; or equivalent combination of education and experience. Must have any state specific certifications and licenses or they are preferable to not required by the state.
</li><li>A minimum of seven years of successful community management experience or equivalent professional experience in a related field, with at least 4 of those years responsible for a staff with a variety of expertise, background and job assignments.
</li><li>Management experience in a small or medium-sized organization including responsibility for more than one functional department or division preferred.
</li><li>Understanding of physical building management, Condominium law, financial planning and law affecting property management.
</li><li>Valid Driver&rsquo;s License and State Mandated Vehicle Insurance
</li><li>Commitment to obtain CPM, PCAM, ARM or AMS designations or equivalent.</li></ul><br>
<br>
<br>
<br>
<b>Physical Requirements / Working Environment</b><br>
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.</li><li>
Must be able to sit and stand for extended periods of time.</li><li>
Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.</li><li>
Must have finger dexterity for typing/using a keyboard.</li><li>
Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.</li><li>
Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.</li><li>
Capable of working extended hours, to include evenings, weekends and holidays as necessary.</li><li>
This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.</li><li>
Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.</li><li>
Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.</li><li>
Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.</li></ul><br>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.<br>
<br>
<b>What We Offer:</b><br>
<br>
As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and others. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.
<br>
<br>
<b>Compensation:</b><br>
$80,000/ annually<br>
<br>
<b>Disclaimer Statement:</b><br>
<br>
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.</div>

Community Association Manager

<div><p><b>Description</b><br>
</p><br>
<br>
<p>Job Overview:</p><p>
As a Portfolio Community Association Manager, you&rsquo;ll be responsible for managing, directing, and provide leadership to multiple assigned properties/books of business. They effectively manage working relationships with all departments across the property in order to ensure that company objectives are met. Our Community Association Managers partner with Regional Directors and their respective Board of Directors to implement projects, overcome challenges, and provide quality service to our customers.<br>
</p><p></p><p>Your Responsibilities:
</p><ul><li>Provide management and leadership to assigned property and book of business.</li><li>
Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel.</li><li>
Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems.</li><li>
Maintain knowledge and understanding of the contract between the association and FirstService Residential. Ensure all contractual obligations are being met.</li><li>
Initiate contact with new residents.</li><li>
Conduct site inspections regularly, identify deficiencies and provide recommendations and action plans to improve the property.</li><li>
Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget.</li><li>
Create, maintain, and upload a wide variety of information in our portal including but not limited to work orders, signed meeting minutes and Monthly Management Report.</li><li>
Interview, select, recommend, hire, train and schedule assigned staff. Ensure proper coverage and staffing levels. Provide direction to staff and assist in the investigation and resolution of problems.</li></ul><p></p><p><br>
Skills &amp; Qualifications:
</p><ul><li>3+ years of experience in property Operations, Hospitality, or construction</li><li>
Bachelor&rsquo;s degree in business or related field
</li><li>Must be Certified and Licensed by the State of Florida for Community Association Management (CAM)
</li><li>Critical thinking, problem solving, judgement and decision-making abilities are necessary.
</li><li>Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
</li><li>Excellent organization, motivation, leadership, management, and interpersonal skills</li><li>
Ability to work with sensitive and/or confidential information.
</li><li>Knowledge and ability to apply Florida Statutes and Community documents.</li></ul><p></p><p><br>
Physical Requirements:
</p><ul><li>Ability to lift up to 50lbs following appropriate safety procedures.
</li><li>Must be able to stand, sit, walk, and occasionally climb.</li><li>
Ability to respond to emergencies in a timely manner.
</li><li>Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.).
</li></ul><p>Supervisory Responsibilities
</p><p>Directly or indirectly supervise associates within the assigned property.</p><p>
Additional Information
</p><ul><li>Schedule: Monday-Friday 8:00am &ndash; 5:00pm</li></ul><p>
What We Offer:
</p><p>As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.
</p><p>Compensation: $70,000.00 - $70,000.00 annually</p><p>
Disclaimer Statement
</p><p>This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.</p></div><p></p>

Community Association Manager (Portfolio)

ASSOCIATED ASSET MANAGEMENT

<p></p><div><p>Seeking a dynamic and experienced Community Manager for the beautiful Anthem Parkside Community Association, located in Anthem, AZ. The community includes 7,229 homes for nearly 20,000 residents. Founded in 1990 AAM is celebrating 35 years of being the industry leader of Professional HOA Management services in the United States. We specialize in the forward planning and strategic management of master planned, single family, condominium, active adult, urban high‐rise and mid‐rise communities. With over 1,000 employees among 15 offices in 13 states, AAM is a professional and reliable leader within our industry. For more information, visit www.associatedasset.com.</p>
<p>
Here are just a few reasons why AAM may be the perfect fit for your career in HOA management:</p>
<ul>
<li>Ranked by Phoenix Business Journal as a top company to work for in Arizona over the past 15 years!!!</li>
<li>90 day training program for new managers</li>
<li>Use of cutting-edge industry technology to streamline work processes</li>
<li>Work/life balance</li>
<li>Benefits that include medical, dental, vision, paid holidays and vacation, 401k with company match and more</li>
<li>Cell phone and mileage reimbursement</li>
<li>Continuing industry education (CAASP &amp; CAAM)</li>
<li>Growth opportunities as we continue to be the fastest growing HOA management company in the US</li>
</ul>
<p><b>Position Summary:</b></p>
<p>
Primarily responsible for providing community management and effective customer service to designated communities/homeowners through in-depth knowledge of Covenants, Conditions &amp; Restrictions (CC&amp;Rs) and management of contracts.</p>
<p><b>
Position Responsibilities:</b></p>
<ul>
<li>In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations and quality of life for all Association members.</li>
<li>Utilizing exceptional leadership and interpersonal skills to develop a strong working relationship with community board members, committee members and owners.</li>
<li>Recommends and implements procedures that ensure compliance with federal, state, and local laws regarding community association management and ensures compliance with state disclosure requirements for resale buyers.</li>
<li>Performs community tours as required in conjunction with the community governing documents and AAM&rsquo;s management contract, tracks community non-compliance issues, sends appropriate notices and follows established fine and collection policies established by the Board.</li>
<li>Manages architectural control process ensuring compliance with established Design Guidelines and policies for Design Review, responsible for all communication with owners regarding compliance matters.</li>
<li>Plans, organizes, and assists the Board in conducting Board and annual membership meetings, prepare and provide board packages and provide required notification of meetings.</li>
<li>Reviews monthly financials and submits A/P to the management company.</li>
<li>Establishes, drafts, executes, and supervises community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices.</li>
<li>Secures competitive contract bids, presents comparative bid reviews, supervises, and ensures compliance of all executed contract terms and conditions and oversees community and contractor liability insurance requirements.</li>
<li>Supervises on-site association staff, chairs staff meetings, communicates and coordinates management activities.</li>
<li>Reviews incident reports, responds, and implements timely solutions accordingly.</li>
<li>Performs other related duties as directed.</li>
</ul>
<p><b>Knowledge, Skills and Abilities:</b></p>
<ul>
<li><ul><li>Excellent interpersonal skills: outgoing &amp; communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.</li>
</ul><ul><li>Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.</li>
</ul><ul><li>High attention to detail.</li>
<li>Facilities management skills and experience.</li>
<li>Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.</li>
</ul><ul><li>Exceptional organization and tracking skills.</li>
<li>Ability to function efficiently in a high volume, fast-paced environment.</li>
<li>Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet, and e-mail systems.</li>
<li>Ability to interact and work positively and effectively with staff and residents at all levels.</li>
<li>Ability to work collaboratively and cooperatively within the department as well as with other departments.</li>
</ul>
</li></ul><p><b>Minimum Requirements:</b></p>
<ul>
<li>High school diploma or GED and three (3) years of full time, paid, professional experience in a Community Manager role, preferably onsite and within a large master planned association, encompassing the following:</li>
<li><ul><li>Proven customer service experience: A strong emphasis on problem-solving, seeking harmony and defusing conflict.</li>
<li>Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents.</li>
<li>Contract administration.</li>
<li>Vendor management.</li>
<li>Meeting facilitation with boards of directors and/or business partners.</li>
<li>In-depth knowledge of budgets, financial administration, and general accounting (collections, past due accounts, invoices, etc.), preferably in the HOA industry.</li>
<li>HR and personnel management experience.</li>
</ul></li><li>Valid driver&rsquo;s license.</li>
</ul>
<p><b>Physical Demands &amp; Work Environment:</b></p>
<ul>
<li>Sitting at a workstation utilizing a computer and other office equipment.</li>
<li>Walking and/or driving throughout community as needed for inspecting common areas per management contract as well as other HOA related matters.</li>
<li>Capable of working evenings and weekends as necessary.</li>
<li>Sitting and standing for moderate periods of time.</li>
</ul><p></p><h4 class="jobSectionHeader"><b>
Experience</b></h4>
Required<ul><li>
3 year(s): High school diploma or GED and three (3) years of full time, paid, professional experience in a Community Manager role, preferably onsite and within a large master planned association encompassing the following: Strong customer service experience, emphasis on problem-solving, seeking harmony and defusing conflict. Knowledge and enforcement of Governing documents. Contract administration, Vendor management. Meeting facilitation with boards of directors/business partners. Valid driver's license.</li><li>
2 year(s): High school diploma or GED and two (2) years of experience as an HOA Community Manager encompassing all of the following: Customer service experience with strong emphasis on problem-solving, seeking harmony and defusing conflict. Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents. Contract administration. Vendor management. Meeting facilitation with boards of directors and/or business partners. Valid driver's license.</li></ul><h4 class="jobSectionHeader"><b>
Education</b></h4>
Required<ul><li>
High School or better</li></ul><h4 class="jobSectionHeader"><b>
Licenses &amp; Certifications</b></h4>
Preferred<ul><li>
CAASP</li><li>
CMCA</li><li>
CAAM</li></ul><h4 class="jobSectionHeader"><b>
Behaviors</b></h4>
Preferred<ul><li>
Team Player: Works well as a member of a group</li><li>
Leader: Inspires teammates to follow them</li><li>
Functional Expert: Considered a thought leader on a subject</li><li>
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well</li></ul><h4 class="jobSectionHeader"><b>
Motivations</b></h4>
Preferred<ul><li>
Self-Starter: Inspired to perform without outside help</li><li>
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization</li></ul><p>
Equal Opportunity Employer<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</p></div>

Onsite Community Manager

Prairie Ridge Health

<p></p><div><p><b>The Management Trust</b><br>
<b>Position Title:</b> General Manager<br>
<b>Location:</b> Desert Hot Springs, CA Onsite at Skyborne HOA<br>
<b>Reporting To:</b> Division Vice President of Onsite Communities<br>
<b>Status:</b> Exempt, Full-Time
<br>
<b>Salary:</b> $85,000 - $95,000/Annually DOE</p>
<p><b>
COMPANY PROFILE:</b><br>
The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients&rsquo; needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.</p>
<p><b>
EMPLOYEE OWNER POSITION PURPOSE:</b><br>
The General Manager is responsible for partnering with the Association Board of Directors (Board) and our Company to fulfill obligations of the management contract in conjunction with the goals and objectives of the Board. Key areas of focus include management and support of the community association (HOA), including, but not limited to: daily operations, regular interaction with and support of Board/homeowners/vendors, meeting attendance, budget preparation, and overall community business management. This is a leadership position that requires a strong commitment to delivering an exceptional customer experience while balancing the needs of many stakeholders.</p>
<div><b>
JOB DUTIES AND RESPONSIBILITIES:</b><br>
<ul><li>Manage a community onsite that includes homes, townhomes, and/or condominiums</li><li>Guide, assist, and recommend a course of action for Board members to conduct business using Leadership Management</li><li>Provide management services in compliance with the terms of the management contract</li><li>Prepare annual budget estimates for Board action and approval</li><li>Assist Board and homeowners with problem resolution</li><li>Provide fiscal management, including, but not limited to: reviewing and approving invoices, coordinating tax preparation and reserve study updates, and reviewing completed financial statements for accuracy prior to distributing to the Board each month</li><li>Conduct site reviews and provide oversight of related compliance matters</li><li>Review and submit requests for vendor bids and contracted services</li><li>Prepare schedules and establish priorities for routine and special work projects</li><li>Attend association meetings, including, but not limited to: annual, turnover, and Board</li><li>Prepare Board packets, agendas, and calendars in preparation for scheduled and unscheduled meetings</li><li>Communicate in-person, telephone, and/or via email to Board members, homeowners, and vendors regarding community business in a timely manner</li><li>Maintain current knowledge of governing documents, applicable state statutes, and local ordinances that apply to the community</li><li>Oversee all aspects of the client&rsquo;s relationship with our Company to ensure success and retention</li><li>Work independently, with little oversight, and with accountability to executive management for the end result achieved</li><li>Demonstrate a positive attitude and ownership mentality; we believe each employee can build his/her own future</li><li>Represent the community at designated meetings and formal functions</li><li>Support various committees, attend meetings and provide guidance as needed</li><li>Oversee the hiring and management of onsite staff and determine appropriate staffing levels.</li><li>Prioritize and monitor workloads of onsite staff to ensure timely and accurate completion
</li><li>Provide timely performance feedback with development coaching</li><li>Other duties and special projects as assigned</li></ul></div>
<div><b>
QUALIFICATIONS:</b><br>
<ul><li>This skill set is generally acquired through a combination of a degree in a Business Administration (or related) field, along with (5) years of experience with increasing responsibility in community association management</li><li>Professional designations are a plus</li><li>Knowledge of accepted management practices and procedures, building and grounds maintenance requirements, personnel development and administration, and budget/finance</li><li>Ability to motivate teams while simultaneously managing several projects</li><li>Knowledge of management contracts, CC&amp;Rs and other governing documents</li><li>Solid knowledge of Microsoft Outlook, Excel, and Word</li><li>Strong leadership abilities and comfort with public speaking (small and large groups)</li><li>Conflict resolution skills</li><li>Ability to meet deadlines and address time-sensitive issues</li><li>Superior multi-tasking skills</li><li>Excellent written and verbal communication</li><li>Ability to provide high-level customer service with astute attention to detail and organization</li><li>Must be a team player</li><li>Ability to manage workflow amid shifting priorities</li><li>Willing to learn Company process and procedures, and learn/use proprietary software</li><li>Adaptable and dependable with a solid attendance record</li><li>Professional and respectful demeanor with all staff and guests at all times</li></ul></div>
<div><b>
SPECIAL POSITION REQUIREMENTS:</b><br>
<ul><li>Must have and maintain a valid driver&rsquo;s license, vehicle insurance, and driving record in compliance with Company policy</li></ul></div>
<div><b>
ESSENTIAL FUNCTIONS:</b><br>
<ul><li>Use standard office equipment, including: computer, phone, copier/scanner, etc.</li><li>Be stationary for periods of time</li><li>Relocate up to (25) pounds</li><li>Travel to and from offsite locations</li></ul></div>
<div><b>
SUPERVISES OTHERS? IF SO, LIST:</b><br>
<ul><li>Association Department Managers</li></ul></div>
<div><b>
SCHEDULE &amp; TRAVEL:</b><br>
<ul><li>Monday-Friday from approx. 8:00 am-5:00 pm</li><li>This position may require occasional long hours to meet business needs, including weekends and holidays</li></ul></div>
<p>
The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.</p>
<p>
TMT reserves the right to modify this job description at any time based on business need.</p><p></p><p>
Equal Opportunity Employer<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</p></div>

GENERAL MANAGER

Mayfair Management Group, LP

<div><div>Community Manager</div>
<p><b>Location:</b> Faudree Ranch, 2741 Faudree Rd, Odessa, TX, 79765</p>
<h2 class="jobSectionHeader"><b>Job Overview</b></h2>
<p>We are seeking a dedicated and proactive Community Manager to oversee the daily operations and overall management of Faudree Ranch community. The ideal candidate will be responsible for maintaining a safe, attractive, and well-functioning environment while fostering a strong sense of community among residents.</p>
<h2 class="jobSectionHeader"><b>Key Responsibilities</b></h2>
<ul><li>Manage day-to-day operations of the Faudree Ranch community, ensuring all facilities and amenities are well-maintained.</li>
<li>Serve as the primary point of contact for residents, addressing inquiries, concerns, and resolving conflicts in a timely and professional manner.</li>
<li>Coordinate and oversee maintenance, landscaping, and repair services to maintain community standards.</li>
<li>Organize community events and activities to promote resident engagement and foster a positive neighborhood atmosphere.</li>
<li>Enforce community rules, regulations, and policies consistently and fairly.</li>
<li>Prepare and manage budgets, financial reports, and vendor contracts related to community operations.</li>
<li>Collaborate with homeowners&rsquo; associations, board members, and external partners to support community goals.</li>
<li>Monitor and report on community issues, including safety, security, and compliance matters.</li>
</ul><h2 class="jobSectionHeader"><b>Qualifications</b></h2>
<ul><li>Proven experience in community management, property management, or a related field.</li>
<li>Strong interpersonal and communication skills, with the ability to build positive relationships with residents and vendors.</li>
<li>Excellent organizational and multitasking abilities.</li>
<li>Knowledge of community association operations, local regulations, and property maintenance.</li>
<li>Proficiency with management software and Microsoft Office Suite.</li>
<li>Ability to handle conflict resolution and problem-solving effectively.</li>
<li>Valid driver&rsquo;s license and reliable transportation.</li></ul></div>

Community Manager

Pfefferle Companies

<div><div><b>Position: </b>Condominium and HOA Manager</div><div></div><div><b><br>
Status: </b>Full Time</div><div></div><div><b><br>
Hours: </b>8:00am-4:30pm with various times for Condo Association Meetings (usually evenings<b>)</b></div><div></div><div><b><br>
Days:</b> Monday-Friday</div><div></div><div><br>
Pfefferle Management is the largest commercial property management provider in Wisconsin. We manage more than two hundred commercial properties and eighty-five residential complexes throughout the state, with over 15 million square feet of real estate under our care and thousands of tenants and owners served.</div><div></div><div><b><br>
Position Summary:</b></div><div>
This position involves managing property maintenance, enforcing community rules, managing resident concerns, and overseeing the financial aspects of the property. The manager acts as a liaison between residents, the HOA board, and service providers, ensuring the community is well maintained and that residents&rsquo; needs are effectively addressed.</div><div></div><div><b><br>
Responsibilities:</b></div><div>
Assist all staff members as needed.</div><div>
Report to supervisory personnel as requested.</div><div>
Day-to-day issues and emails.</div><div>
Handle owner calls re: maintenance and /or other problems.</div><div>
Refer to condo association documents for clarification when needed.</div><div>
Be familiar with WI Condo Law.</div><div>
Monitor changes with Condominium Law and New Developments.</div><div>
Maintain current copies of condo documents and insurance declaration information.</div><div>
Monitor financial reports after accounting has processed the monthly financials statements.</div><div>
Keeping an up-to-date list of owners and contact information.</div><div>
Prepare welcome packages for new owners.</div><div>
Preparation of documents as required by banks and title companies.</div><div>
Prepare and distribute periodic newsletters.</div><div>
Meet with vendors to obtain quotes for routine services and maintenance.</div><div>
Obtain bids for projects that may from time to time be required.</div><div>
Monthly site inspections to spot issues and/or make suggestions meeting</div><div>
Review property invoices and handle delinquencies.</div><div>
Manage any emergency repairs and/or problems as they arise.</div><div>
Schedule and attend board meetings.</div><div>
Conduct directives given by the Board of Directors.</div><div>
Establish long- and short-term goals with Directors.</div><div>
24/7 Availability to owners and Directors.</div><div>
Meet with committees and provide input (Grounds, By-Laws, Rules)</div><div>
Oversee and manage any projects with that approved by the Board.</div><div>
Prepare work orders and handyperson requests, follow up with owner.</div><div>
Collaborate with attorneys on an as needed basis for collections or other litigation issues.</div><div>
Bid insurance renewals as directed by the board.</div><div>
Oversee any other requests as directed by the board or unit owners.</div><div>
Meetings agendas &amp; minutes.</div><div>
Proposals obtained for board review.</div><div>
Oversee pool operations.</div><div></div><div><b><br>
Qualifications:</b></div><div>
2 years as a condominium property manager (preferred)</div><div>
Bachelor&rsquo;s degree in business (preferred)</div><div>
Real estate/condominium designations (preferred)</div><div>
Experience with a property management software program (preferred)</div><div>
Proper phone etiquette.</div><div>
Customer service.</div><div>
Ability to manage confidential information.</div><div>
Communication with team members.</div><div>
Positive attitude.</div><div>
Willingness to adapt to the needs of the company.</div><div>
Demonstrate timeliness when working on projects and tasks.</div><div>
Eager to help in a team environment.</div><div></div><div><b><br>
Technical Requirements:</b></div><div>
Ability to use a computer, tablet, and smartphone.</div><div>
Knowledge of Microsoft Office Suite.</div><div></div><div><b><br>
Physical Requirements:</b></div><div>
Sitting for extended periods.</div><div>
Repetitive hands movements from frequent use of keyboard and mouse.</div><div></div><div><b><br>
Background check Requirements:</b></div><div>
Must pass a criminal background check.</div><div>
Must have a clean driving record.</div><div></div><div><b><br>
Reports To:</b></div><div>
Condo &amp; HOA Department Manager</div><div></div><div><b><br>
Employee Benefits:</b></div><div>
Paid vacation</div><div>
Sick pay</div><div>
Paid holidays</div><div>
401(k) with company matching.</div><div>
Health, dental, vision, and life insurance options</div><div>
Short-term disability</div></div>

Condo and HOA Manager

29th Street

<div><p>From the West Coast to the East Coast and everywhere in between, 29th Street Property Management manages diverse multifamily properties. Ranging from high-end luxury assets to small-scale properties, 29th Street continues to grow. Our multi-billion-dollar collection of properties across the nation gives us an opportunity to continue to diversify our community portfolio, making us a multifamily industry leader.</p><p>
We offer a competitive benefits package of: 15 Paid Vacation Days, 6 Paid Sick Days, 11 Paid Holidays, Immediate Eligibility for Medical, Dental and Vision Insurance, Heath Savings Account, Short Term Disability, Basic Life Insurance, Pet Insurance, 401K and more! Come join our growing team!</p><p><b>
SUMMARY OF POSITION:</b></p><p>
The Community Manager is responsible for supervising, controlling, and planning the day-to-day activities of the apartment community. They are also responsible for the implementation of company policies, procedures and programs that will assure a well-managed, well-maintained property within established management operations and assuring compliance with all regulatory agencies and investors.</p><p><b>
ESSENTIAL JOB FUNCTIONS:</b></p><ul><li>
Customarily and regularly exercises discretion and independent judgment in defining and achieving property objectives and has primary responsibility for evaluating those objectives and making recommendations for changes to property structure, management, and goals.</li><li>
Responsible for renewal offers to residents prior to lease expirations.</li><li>
Responsible for creating and posting 10-day notices and small balance letters for non-payment of rent and sending in late fees .</li><li>
Overseeing finalized paperwork for Move Out Review and submitting to Haven Residential.</li><li>
Ensures work orders are entered and closed out timely.</li></ul><p><b>
Resident Management:</b></p><ul><li>
Constantly strive to achieve a 95% or higher collected occupancy rate.</li><li>
Strive to renew 100% of all Resident leases at or close to market rents and 30 days prior to expiration of existing lease. Use the budgeted rent schedule or approved prices from Management Company.</li><li>
Be the first point of contact for residents.</li><li>
Perform duty of showing, accepting application and completing the lease process for current and future available units.</li><li>
Ensure that all applications are completed accurately and processed according to the guidelines in the section Applications/Applications/Move-ins.</li><li>
Ensures all leases and applications are submitted immediately upon completion with appropriate deposit dollars.</li><li>
All leases must be fully signed and money paid prior to issuance of property keys and access codes.</li><li>
Complete resident move-in and move-out checklists with residents.</li><li>
Complete the vacate settlement statement and return it and all lease copies to the office within one week.</li><li>
Complete weekly activity summary and time log and submit as required each week to the Regional Manager.</li><li>
Maintain confidentiality on all matters pertaining to the property, ownership, and residents.</li><li>
Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, and all other federal, state and local laws pertaining to Multi-family housing.</li><li>
Comply with all the practices and procedures as outlined in the Haven Residential Operations and Policy Manual.</li><li>
Document and log all maintenance requests.</li><li>
Monthly and weekly financial reporting</li></ul><p><b>
Marketing:</b></p><ul><li>
Study the surrounding market, noting trends and opportunities with respect to such items as utilities, parking, value-added services and community needs.</li><li>
Complete property surveys of neighboring properties focusing on amenities, rents, concessions and property curb appeal.</li><li>
Conduct open houses and participate in other events as requested by Corporate Managers.</li><li>
Distribute all resident communications as needed (newsletters, notices, etc.)</li><li>
Design, recommend to Regional Manager and implement approved resident retention and incentive programs.</li><li>
Post vacant apartments on Craigslist and other suitable and approved marketing venues as defined by Management Company.</li></ul><p><b>
Employee Management:</b></p><ul><li>
Customarily and regularly directs the work of less than two full-time team members.</li><li>
Responsible for monitoring and evaluating team member performance and have primary authority for providing recommendations as to hiring, firing, promotion and other changes of status of team members within the property.</li><li>
Provide mentoring and training to enhance employee value</li><li>
Provide quick and decisive disciplinary action when required.</li><li>
Monitor, record, and ensure proper time reporting, quality / efficiency for work completion, and follow-up make ready completion.</li><li>
Regular management of employee needs, training of certifications and overall teamwork.</li></ul><p><b>
REQUIRED SKILLS / ABILITIES</b><br>
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they are able to perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:</p><ul><li>
Superior organization and communication skills.</li><li>
Ability to provide courteous and professional service to residents, Community Managers and supervisors.</li><li>
Ability to maintain courteous and professional relations with vendors and other service providers.</li><li>
Must be honest in time reporting.</li><li>
Reliability is a must.</li><li>
Knowledge of Microsoft Office products (Excel, Word, PowerPoint, etc.).</li><li>
Valid driver's license may be required.</li></ul><p><b>
EDUCATION AND EXPERIENCE</b></p><ul><li>
Educational degree not required.</li><li>
At least one year of experience preferred.</li></ul><p><b>
PHYSICAL DEMANDS</b></p><ul><li>
Ability to walk for extended periods of time.</li><li>
Ability to climb stairs where necessary.</li><li>
Ability to lift up to 20 pounds.</li></ul><p><b>
WORK ENVIRONMENT</b><br>
Primary work environments will be in an office setting and inside model and vacant units, leasing offices, and common areas. Noise level is moderate. Movement includes but is not limited to walking and sitting. This role requires touring the community with prospects which may sometimes occur in implement weather. Touring will be required in all weather conditions (heat, cold, rain, snow, etc.).</p></div>

Community Manager-Ironwood at Palmer Park

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